BH Broadcast User Guide

BHBroadcast User Guide

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PAGE LOCATOR

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Introduction

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Possible Use Cases

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Getting Started

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Scheduling Messages

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Interactive Messaging

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Limitations & Constraints

User Quick Start Guide

Possible Uses for BH Broadcast

Create an Account & Campaign

How to Schedule Messages

Response Messages

Constraints

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BHBroadcast

What is BH Broadcast and what does it do?

The BH Broadcast System is a mass messaging SMS application designed to increase engagement and awareness with the Center for BrainHealth. This quick start guide is intended to provide users with a step-by-step guide on how to use the system for creating campaigns and scheduling messages.

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Possible Use Cases

BH Broadcast can be used for:

Mass Texting campaigns for specific events, involving daily texts and responses.

Ad-hoc notifications for subscribed users who

wish to receive continuing updates from the center

Ad-hoc BrainHealth engagement, involving

branching conversations, for users seeking to

enhance their BrainHealth and improve overall wellbeing.

Continual long-term engagement with research initiatives, and potential survey populations via SMS

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Creating an Account

To create an account, notify an administrator who will create an account in the backend via AWS Cognito. You will receive an email from noreply@verificationemail.com containing a username and temporary password. On initial login, you will have to specify a

new password.

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Creating a Campaign To create a campaign, follow these steps:

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Log in to the BH Broadcast System.

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Click on "Campaigns" in the top menu bar.

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Click on the "Create Campaign" button.

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Fill out the necessary fields:

Campaign Name: The name of your campaig Number: The Twilio SID of the Twilio SMS messaging service for your campaign Trigger Word: The word users will text to one of your senders in order to join your campaig Welcome Message: The message your users will receive once they have joined your campaign Click on "Save Campaign"

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Scheduling Messages To schedule a message, follow these steps:

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Click on "Messages" in the top menu bar.

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Click on the "Create Message" button.

Fill out the necessary fields:

Message Body: The message you wish to send to your users.

Sending Time: When you want to send the Message. Make sure to set this, otherwise the message will send instantaneously Click on "Save Message"

Interactive Messaging Response Messages To schedule a message, follow these steps:

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Click on "Campaigns" in the top menu bar.

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Click on the campaign you want to add response messages to.

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Scroll down to the "Responses" section.

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Fill out the necessary fields:

* *

Attachments: If you wish to add an attachment, such as an image or a contact card, contact an administrator for the application. Email us the attachment and which message it needs to go on.

Requesting Analytics: Information on requesting analytics is currently not available.

Keyword: The word users will text to receive the response message.

Response Message: The message users will receive when they text keyword Click on "Save Response"

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Limitations & Constraints Please be aware of the following constraints when using the BH Broadcast System: Responses are currently managed via campaign-specific keywords, which do not consider the message the user is responding to Per-user sessions/conversations are not tracked Currently, we cannot expect to scale over 600,000 receiving phones per message Currently, we can only guarantee a <4 hour window within which to receive messages, depending on how many users are receiving the message Currently, we can only send to telco numbers. WhatsApp numbers are a possible future target for messages but not available at this time Currently, the BH Broadcast system is set up only for a single campaign, but multiple campaigns are a planned addition.

Thank you for using the BH Broadcast System!

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https://www.bhbroadcast.com/