THE STATE OF SAN FRANCISCO HOSPITALS
UCSF Medical Center A Period of Growth and Opportunity Mark R. Laret
UCSF Mission Bay Campus We are experiencing a period like no other in the history of UCSF Medical Center and UCSF Benioff Children’s Hospital. It is a period marked by change and
challenges. But most of all, it is a period marked by tremendous opportunity. Today, vital efforts are underway to ensure that the quality of the patient experience consistently matches the clinical excellence for which we’re nationally and internationally known. We’ve been working hard to maintain and enhance a “culture of excellence” throughout the medical center by listening to our patients, improving their experience, and executing our vision to be the best provider of health care. To meet that goal, we’ve implemented important initiatives to enhance patient satisfaction. These include instituting hourly rounds by nurses; requiring all clinical staff to wear uniforms with labels that clearly identify their roles; introducing more comfortable patient gowns; installing whiteboards in patient hospital rooms to facilitate and improve communication; and initiating post-discharge phone
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calls, which help ensure continuity of care. Later this year, we’re launching an electronic medical record, called APeX, which will put a wealth of information at the fingertips of our clinical staff and make our already comprehensive diagnosis and treatment even better. We’ve also instituted the Pathway patient wayfinding system and a state-of-the-art medication management system in the new robotic pharmacy operation at Mission Bay. In terms of our facilities, we have new ambulatory clinic space in the Osher Center for Integrative Medicine building on the Mount Zion campus and in the Cardiovascular Care and Prevention Center in the new Smith Cardiovascular Research Building at Mission Bay.
The most momentous milestone of the past year, however, was the start of construction of our new children’s, women’s specialty, and cancer hospitals at Mission Bay. www.sfms.org