Live Borders annual review year 3

HEALTHIER, HAPPIER, STRONGER

A N NU A L REVIEW 2018/19

T

his was a major year for the trust, the third as charity Live Borders, with significant development and growth.

WELCOME FROM BILL WH At the heart of Live Borders is a commitment to make communities across the Scottish Borders healthier, happier and stronger. Live Borders offers A commitment to residents and visitors a wealth of make communities services that inspire positive lifestyle across the Scottish choices through the use of libraries; sports centres, swimming pools and Borders healthier, leisure centres; museums, galleries and happier and stronger. archives; town halls and community venues; country park and cinema.

In 2018/19, we launched a new vision for the organisation: the Board of Trustees sets the strategic direction of the company and monitors performance. As ambassadors, the Board bring expertise and leadership to an engaged and focused team.

Our strategic objectives are: • Expand levels of participation • Grow our earned income • Develop new funding streams • Build on our reputation for great customer service • Create a sustainable charity • Nurture our people to be proud of what they do.

This annual review explores how we progressed with these objectives, utilising the diverse and innovative skills from across the Board and Live Borders’ team, within the context of a challenging financial backdrop.

Bill White Chair, Board of Trustees

HITE

UPDATE FROM EWAN JACKSON

I

am proud that every penny spent with us is reinvested into supporting active, creative and healthy communities in the Scottish Borders.

During 2018/19, Live Borders invested ÂŁ11.2million in delivering safe, fun, educational and accessible cultural and sport services.

It has been a challenging but busy and successful year. As a trust, we continue to provide valued community services to both residents and visitors to the Scottish Borders. A focus on our charitable objectives has remained at the fore, with customer satisfaction surveys tracking awareness from our customers and stakeholders.

Due to the ongoing constraints on public finance, the management fee we received from SBC for delivering services on their behalf was reduced. Consequently, we have sought to focus on creative, charitable yet achieveable commercial activity, with challenging targets for income growth and expenditure efficiencies.

At the centre of this, has been a focus on engaging the full organisation with our new strategy and vision. We have reinforced our values: positive, collaborative, honest, inclusive and productive.

We remain focused on our strategic goals. We have expanded participation through increasing the numbers in our Triathlon series and our health programmes. We have grown our earned income through diversifying areas of the business; examples include hotdesking at Pulse, new hall events programme and new soft play at Teviotdale Leisure Centre. The new soft play, cafĂŠ and fitness enhancements saw us shortlisted at the Community Leisure UK Awards.

New funding streams have come through consultation: we reached out to customers regarding the disability provision at our pools to ensure our facilities are accessible for all. We have built on our reputation for great customer service through extensive staff training. To create a sustainable charity we have asked our customers for feedback, tracking awareness of us as a charity. To nurture our people to be proud of what they do, we have celebrated and recognised team success.

It is important that I recognise the vital and beneficial relationships with a range of key organisations, especially noteworthy are Scottish Borders Council, NHS Borders, Borders College, other community planning partners as well as sport and culture trusts. Last year we worked closely with these partners to make a positive impact within our communities and will continue to do so into the future.

I would like to record my appreciation of the Board, our employees and our volunteers who deliver our services and activities with great passion, integrity and skill despite the many challenges of an evolving organisation. I am very proud and grateful of all their support, commitment and enthusiasm.

Finally, during the course of the year we have continued to welcome people living in, or visiting, the Borders to be more active, more creative and healthier. I am confident that Live Borders will continue to play an integral role in enhancing the lives of communities within the Scottish Borders.

Ewan Jackson Chief Executive Officer ANNUAL REVIEW 2018/19 | 3

A YEAR IN NUMBERS...

ET CK

film fans

into the

booked tickets

4,290

1.3m Total participation figure of

volunteers kindly gave

214,414

for

hours of service

4,187

children joined in

317 Bookbug sessions

sports activity

102

bikes

pools enjoyed by

353,998

were cycled

on every week in our leisure centres

swim, paddle & exercise visits

1,283

Total participation figure of

participants

61,974

& cycled

mini programme activity

Triathlon

little ones up to age 5 in

ran, swam

211,082 602 people visited our

pool

jumped through

Learn 2 Swim

TI

9,102

2,891 kids

website

4 | ANNUAL REVIEW 2018/19

referrals into our

health

programmes

437,749

engaged in one of our

cultural

activities

ort rsp o t o kM t ff in lar even so k C c y ki Jim sar es for iver es eri g S n ch rkin h an un on l a o l h t w d at 50 ua hip Tri sq ers with the t n t n e ar eum sts P o m L h p s lo RI ub Mu ve eH AP De g r a t e eri E Rid ay eH ol athw LIV n h er, o t s k p off S er ildre as l of d g e r l e m n g l i c g fi va Bo g Ch oun l Cy t sta ork sti ets Y n a ex me lm Fe o-w uri and estiv h n c e o i g T it d yF an rita ’s F p w AY He hem ng ick ple ershi ation M i f k o s to Pe artn nim land Alc en e new de f Haw t p m t A o e o o h n i t g et Sc f h rt na at pp h o ea ma ities Pu nc at H e u l h i t La se, th es fac l ou rse for E Pu f Y ase, e o v N s o s c r ch JU ers cce l un how rm fo ick ur La ord ity a hoo S tfo nce B ro s aw t c a o n e l a r f H S v u p i A a f L rm the h on ies g mm ig rfo rt o ati it pe ross rs co lso H ea erin LY ult facil H s U off oung m ac orde t n J Ke ra co ess y hB fro cto lity d fitn ts ottis e i j s i b t o a n Sc ar pr Dis lth a w a T ne , e S a h fé h ion at GU wit let he ca m g t p u U i n t m s n e i A r n r o o i p lo tm jecto t c ick es ym exp the ec inv ePro E s ick, and ors roj t Haw S k p h I t 4 w alth ect R ec tre £5 ctor s e Ha ER en Proj B of tal h ative He C ion # t h e r n a me reg ur ll wit EM me cre s e i T He h P Le e wa ram team st g s E e l r o s o S r e acr tda featu n P ativ vio rds um Cre a t Te uding u w l A R ng inc rt A ng ou BE po uri rs Y rom f S O o d b T to E T rde ne Clu OC 2 loa eum ee LIV e Bo s s s m d r g# er th Ite Mu un nin rde ces mot D e o k p c B odu A ed pro ap wi V& ch intr oung Ha new un sH a l a y e tm of the ntr ris Ce Ch h s e arc tan se res Re a t H R en Hub BE ith ott r nm age M e t t h w n Sc E In eri c V n a H lau nc at NO im e Du from w t s 2 S thle mer a im ar n Le mpic g sw rders n Bo y l u o O he dy an oss t ER B r c a EM la Ga

shi

els

18 0 2

HIGHLIGHTS

T

he diverse work undertaken by our teams spans the leisure, sports and cultural sectors.

These are just a few of the highlights that demonstrate the variety of ways in which we aim for people living, working and visiting the Borders can be healthier, happier and stronger.

Read on for some case studies, focused on the diverse range of work delivered by our teams across the region.

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ANNUAL REVIEW 2018/19 | 5

C A S E S TUDY # 1 MUSEUMS, GALLERIES & ARCHIVES

ART FOR ALL

• Build on our reputation for great customer service • Expand levels of participation

T

he Scottish Borders is a very rural area covering some 4,732 sq km / 1,827 sq miles. It is the fourth most sparsely populated mainland area in Scotland with c47% of population living in a rural area, some 30% of our people live in settlements with less than 500 people.

Live Borders’ mission is to use our energy, enthusiasm and knowledge to support people to experience more, learn more and move more. Recognising the rurality of the area we serve, our museums’ team hired the Travelling Gallery (itself a ‘not for profit’ organisation) linking to the Year of Young People and forming part of our gallery offering for 2018/19.

The Travelling Gallery was established in 1978 to bring contemporary art to communities throughout Scotland, attracting regular funding from Creative Scotland and supported by the City of Edinburgh Council.

The theme of the touring exhibition was ‘Are Teenage Dreams So Hard to Beat’.

The bus visited Jedburgh, Galashiels, Hawick, Duns and Peebles. The gallery came with its own curator, on hand to help everyone understand the concepts of the artwork. Six hundred and six children, young people and adults from all backgrounds were afforded a unique opportunity to experience contemporary

6 | ANNUAL REVIEW 2018/19

and modern art in the Borders. Some of the young people created street art with our Education Officer, a great art experience for everyone involved.

For primary school children, art is not compulsory subject, so many of the children loved being able to visit the gallery and then express themselves and their emotions with the street art activities.

Hawick high school gave positive feedback: “I thought it was well put together and explained and a worthwhile experience.”

“Very worthwhile experience with relevant ideas and themes for teenagers.”

The Travelling Gallery was from Museums and Galleries Edinburgh.

C A S E S TUDY #2 FA C I L I T I E S

FACILITIES FUN

• Grow our earned income • Develop new funding streams • Nurture our people to be proud of what we do

K

elso Swimming Pool held it’s 2nd Colour Run for children in June 2018. Splitting the event into age categories, we welcomed 72 age 4 to 8 year olds and 66 age 9 to 12 year olds.

The children had a warm up session to start, and then off they went to have an hour of fun running round a circuit with various obstacles to challenge them, ranging from slip ‘n’ slide, inflatables, tyre obstacles and hurdles.

Throughout the course, children were blasted with different coloured powder paint, and were given coloured sunglasses to wear. Parents were involved in the fun and everyone had a brilliant time. The whole event was an amazing success thanks to all staff, volunteer and parent helpers! Staff agree it was the best day to work that year and we are looking forward to building on this success in 2019.

In January 2019, we launched a new range of products in an attempt to increase participation, grow our earned income and offer inclusive activities in locations where we had been inactive before.

At Nerforce, participants fired foam pellets (wearing protective eye glasses) and engaged in various fun combat battle games, including capture the flag from the opposition and Last Person Standing.

The venues are dressed with cargo netting, barricades, tents and other obstacles and hiding points.

At Neon Sports, participants painted their faces (and arms and legs and hair) with neon crayons and then participated in a range of sports and games, whilst all in blackout conditions but under special UV lights. Activities included dodgeball, badminton, relay races, basketball, badminton, roller skating, football, frisbee and hockey. All the sports equipment was either special neon equipment ie the footballs, or was covered in neon tape which again showed up under the lights.

In three months around 850 children attended these winter sessions generating over £4,500.

The new products were Nerforce, Neon Sports, pop up inflatable sessions and rollerblading in the community.

ANNUAL REVIEW 2018/19 | 7

C A S E S TUDY # 3 SPORT

WOMEN & GIRLS IN RUGBY

• Expand levels of participation • Nurture our people to be proud of what they do

L

ive Borders, in partnership with Scottish Rugby, is working on part of the #BeTheBestYou phase II initiative, with the vision and plan to give every woman and girl the opportunity to participate in rugby.

Rugby for women and girls is one of the fastest growing team sports in the world. The Scottish Borders is one of the most traditional rugby areas in the country, with 14.5% of our population being male rugby players. However, in a region with such passion and history for the sport, female players make up only 1% of the Borders’ population.

The Scottish Borders is one of only 11 selected authorities having 175 girls already engaged in rugby.

In October 2017, the women and girls Borders strategy was implemented. This included the creation of two centres for girls across the region to come together to train and play. There has been a noticeable growth in participation and interest.

Thirty girls came together from across the region (rather than an individual school) to compete in the Club Cup. Six girls attended rugby performance camp - a first for females. 2018/19 saw the introduction of a structured programme.

8 | ANNUAL REVIEW 2018/19

“Josie Hall, through rugby has shown a phenomenal degree of commitment, focus and hard work and, as a result, has increased in confidence significantly, benefiting so many other aspects of her life”, Miss Pate, Head of PE Earlston High School.

The initiative has been implemented with a focus on creating and developing an appropriate pathway for all girls, of all abilities. Hawick Rugby Club has appointed a female assistant development officer with a focus to grow the girls’ game within the Hawick area. “I feel it is important for the girls to see there is a pathway through to the national team, a good chance for me to pass on my knowledge and experiences, giving back to the community of Hawick, where it all started for me”, Lana Skeldon, Scotland Professional Player.

C A S E S TUDY # 4 P L AY

ACCESSIBLE PLAY

• Great customer service • Create a sustainable charity • Expand levels of participation

F

ollowing the opening of a brand new soft play at Teviotdale Leisure Centre in June 2018, we decided to create SEN (Special Educational Needs) and Autism friendly sessions. These were designed to provide calming and safe environments for children and adults with complex and additional needs.

We engaged with our partners, local charities and disability support groups from July 2018, with several meetings taking place where we shaped the sessions with the aim of providing a great service with a focus on inclusion. After a successful trial day, we were able to offer weekly sessions.

The first 9-week block attracted users from the local Schools Complex Needs unit and charities where carers arranged to bring participants to sessions. Our first block to mid-December attracted 90 participants.

Leanne Monaghan, teacher of complex needs at Hawick High School said: “I just wanted to write to thank you for giving us the opportunity to attend and say how much the sessions have benefitted our pupils. There have been a huge amount of benefits where enjoyment is the most important aspect – our young people comment how much they love to attend the sessions. They don’t say this often so this is a real testament to how brill the session is.”

“For one pupil in particular we have seen them communicate and interact with other pupils for the first time in two years!”

Sessions continue at Teviotdale Leisure Centre during term time, with planned expansion for the Gytes Soft Play.

The session feedback has been fantastic, with carers reporting the benefits to participants with improvements noted such as; physical activity and mobility, confidence increased, social skills improvement, additional curriculum learning through soft play sensory sections, displaying enjoyment and expression of feelings when users normally find this aspect challenging, and also improvement of communication skills.

ANNUAL REVIEW 2018/19 | 9

C A S E S TUDY #5 ACTIVE COMMUNITIES

LIVE MY FUTURE

• Nurture our people to be proud of what they do • Build on our reputation for great customer service

T

he aim of Live My Future is to take up to 10 young people (aged 16 to 26) who are not currently in education, employment, or further training, through a tailored 14-week programme to upskill them and prepare them to step into employment or further education.

After only a few weeks, we saw a marked difference in the young people. Meeting challenges bolsters the young peoples’ confidence, their personal development is enhanced, as they build up transferrable skills such as communication and time management and working on their own initiative.

Active Communities secured £8.5K Year of Young People funding to deliver the programme, looking forward we’d like to secure 3 or 4 years of funding to make this an annual programme.

On completion of the Sports Leadership course, they have two weeks supporting the Easter Activity camps, giving them real life experience of programme delivery.

The programme challenges the young people and the Sports Leadership assessment takes them out of their comfort zone. The first four weeks focus on the Sports Leadership course, which culminates in delivering actual sessions.

Through written and practical work, the young people develop their leadership skills, deliver three types of sessions, carry out risk assessments, and run an event.

They learn and write about the impact of healthy lifestyle and deliver a fitness session which increases the heart rate.

The young people attend the Safeguarding and Protecting Children course, and undertake a first aid qualification.

10 | ANNUAL REVIEW 2018/19

An awards ceremony is planned to mark their achievement, this will involve the young people and their friends and families as well as colleagues and mentors.

This is the beginning of these young people building a future for themselves and we look forward to seeing where that future takes them. It has also been a development opportunity for Ewan Lindores who recently gained his Leisure Management SVQ.

W

e survey our customers four times a year, to get feedback from those who use our facilities.

This ensures we can improve were we need to and celebrate the success of our teams that perform well. Through this process, we track our Net Promoter Score – securing a score of 42 in January 2018, against a target of 36. These are some of the comments we have had from customers:

WHAT OUR CUSTOMERS SAY...

“Great facility and great service. Good draw for visitors especially given the rise in interest in local and family history research.”

“Great range of activities on offer. Without Arts and Creativity the Borders would be so much worse off.”

“Teviotdale Leisure Centre staff are extremely helpful. The fitness classes are fun and staff so motivating, they are a credit to Live Borders.”

“Very good for community participation and events eg musical performances from local opera societies.”

“Have used Harestanes for many years. A fantastic facility for many reasons. The new playpark will be an excellent addition.”

“Very good staff at Eyemouth swimming pool, very polite and helpful.”

“Heart of Hawick is a great example of our town, offering a focus and location for showing the opportunities available.”

“Museums and galleries offer a variety of exhibitions, great for local interest but also for visitors to the area.”

“Great selection of books, friendly staff, easy to order favourite titles, printing and photocopying services.”

“My kids enjoy the classes multi sports is a great addition. Ross and Ross are both fab with the kids.”

ANNUAL REVIEW 2018/19 | 11

1%

L

11%

ive Borders comprises Commercial, Managed and Business Services.

33%

At 31 March 2019, the number of people on Live Borders payroll was 585. This is split into 103 full time and 202 part time employed plus 310 casual workers. Based on contracted staff, 30% of employees have between 10 and 19 years’ service, closely followed by those with 5 and 9 years’ service, 27%.

19%

22%

Total workforce

age breakdown 33%

19%

16 - 29 years 30 - 44 years Male full time Male part time Female part time Female full time

* contracted employees only

45 - 59 years

Total workforce

gender

60 - 74 years 75+ years

21%

breakdown* 41%

THE LIVE BORDERS’ TEAM All our staff and volunteers make an invaluable contribution to the success of the organisation.

EXECUTIVE MANAGEMENT TEAM Director of Business Services Linda Ross

Director of Commercial Services Jane Hogg

Interim Director of Operations Ben Lamb

12 | ANNUAL REVIEW 2018/19

OUR TRUSTEES Live Borders is governed by a Board of Trustees.

There is a Finance committee and Audit and Governance committee.

Bill White (Chair) Keith Allan Angela Cox Ross Gardiner Aude le Guennec Alasdair Hutton Raymond Kerr Helen Laing Alison Moore David Parker David Pye Neil Richards Kim Smith Ellenor Swinbank

THANKS With thanks to all our funders, stakeholders, members and partners.

The Live Borders’ offering is enhanced by our community of supporters.

Alchemy Film & Moving Image Festival

Hayward Sanderson Trust

Scottish Library & Information Council

Archaeology Scotland

Heriot-Watt University

Scottish Rugby Union

Asda

Institute of Physics

Scottish Swimming

Bertrams Library Supplies

The Jim Clark Trust

Scottish Wildlife Trust (Central Borders)

Borders College

Local authors

sportscotland

Borders Youth Theatre

Love Science

STEM East (STEM Ambassadors)

Borrowbox

Macmillan Cancer Support

Stroke Association

Bowhill House & Country Estate

Mainetti

Tennis Scotland

British Museum

MS Society

Tesco

Clubsport Borders

Museums Galleries Scotland

Community Centres Management Committees

National Lottery Heritage Fund

The University of Edinburgh: SCI-FUN Roadshow

Community Leisure UK

National Records of Scotland

Cornerstone

Newcastle University (STEM Outreach)

Creative Scotland

NHS Borders

Dynamic Earth

The Reading Agency

Education Scotland: Creative Learning Network

Robertson Trust

Friends of Kelso Library GB Technologies Glasgow Caledonian University

National Museums Scotland

University of Strathclyde VisitScotland The Wildlife Information Centre (TWIC) Youth Borders

The Royal Society Scottish Athletics The Scottish Book Trust Scottish Borders Council Scottish Cycling Scottish Enterprise Scottish Football Association Scottish Hockey

All images in our Annual Review feature our customers, partners, locations and team from across the Scottish Borders.

ANNUAL REVIEW 2018/19 | 13

OUR FINANCIAL ACTIVITY 2019/20 saw our income continue to grow.

Operationally achieving a small surplus.

LIVE BORDERS LIMITED STATEMENT OF FINANCIAL ACTIVITIES FOR THE YEAR ENDED 31 MARCH 2019

2019 2018

Unrestricted Restricted Total Total

Funds Funds Funds Funds £ £

INCOME AND ENDOWMENTS FROM Charitable Activities 3,927,405 Management Fee 5,475,056 Capital Grants 279,124 Revenue Grants 585,082 Other Trading Activities 722,342 Investment Income 1,946 Total Income

10,126,749

864,206

3,927,405 5,475,056 279,124 585,082 722,342 1,946

3,627,101 5,520,132 333,892 739,638 612,959 945

10,990,955

10,834,667

EXPENDITURE ON Charitable Activities

Trading Operations Governance Costs

9,742,891 867,858 630,041 15,737

10,610,749 10,827,339 630,041 478,418 15,737 13,260

Total

10,388,669

867,858

11,256,527

11,319,017

NET INCOME/ (EXPENDITURE)

(261,920)

(3,652)

(265,572)

(484,350)

Actuarial Recognised Gains / Losses

(457,000) (457,000)

25,000

Net Movement in Funds

(771,813) 49,241 (722,572)

(459,350)

TRANSFERS BETWEEN FUNDS

(52,893) 52,893

Total Funds Brought Forward

(1,756,169)

(1,296,819)

Net Funds Carried Forward

(2,478,741)

(1,756,169)

14 | ANNUAL REVIEW 2018/19

2019 2018

£ £

FIXED ASSETS 2,156,285

2,160,595

Stocks Debtors Cash at Bank and in Hand

44,903 608,552 1,105,097

60,537 943,156 1,176,132

1,758,552

2,179,825

1,499,653

2,058,578

Tangible Assets

CURRENT ASSETS

CREDITORS Amounts falling due within 1 year

Net Current Assets and Liabilities 258,899 121,247 Net Assets Excluding Pension Liability

2,415,184

2,281,842

CREDITORS Amounts Falling due after more than 1 year Pension Asset / Liability

(8,925) (123,011) (4,885,000) (3,915,000)

NET ASSETS (2,478,741) (1,756,169)

UNRESTRICTED FUNDS General Fund Pension Reserve Designated Fund 3G Pitch Replacement Designated Development Fund Designated Fund - plant, fixtures and fittings reserve

256,922 (4,885,000) 70,000 221,004 0

183,172 (3,915,000) 60,000 0 106,568

Restricted Funds

(4,337,074) 1,858,333

(3,565,260) 1,809,091

TOTAL FUNDS

(2,478,741)

(1,756,169)

ANNUAL REVIEW 2018/19 | 15

Every penny you spend with us

is reinvested into

supporting active , creative and healthy

communities in the

Scottish Borders.

LIVE BORDERS, HEAD OFFICE, MELROSE ROAD, GALASHIELS, TD1 2DU

01896 661166 | enquiries@liveborders.org.uk

www.liveborders.org.uk #LiveBorders Copies of this in large print are available on request.

Live Borders is registered in Scotland | Registration No SC243577 | Registered Charity No SC034227