PRODUCT FEATURE
Question and Answer time – DSC PowerSeries Neo New products and product enhancements are introduced into market at a rapid rate these days and you could be forgiven if you are not always able to keep up. The trouble is that a gap in your knowledge base can make answering client questions tricky.
2. Do I have to pay anything for the app? No, once you have added a compatible communicator to your DSC Neo panel (we recommend the IP TL280 module) and connect it to the internet, the app is free to download.
At Hills we believe in the importance of providing technical support and training for all our products. We understand that sometimes it is the questions you’ve not encountered yet that can leave you high and dry, so we’ve put together the top 10 questions that our installers are telling us that they are hearing from their customers, in the hope that you will be more prepared for those important question. In this issue and with the recent release of the new DSC mobile apps we thought it would be a great time to share the questions and answers our installers are asked by their customers. 1. Does DSC have a mobile phone app? Yes, the DSC NEO series has a free app. The new ConnectAlarm app replaces the old Neo GO app and provides user functions such as setting and un-setting the alarm, receiving activation notifications, checking the system status and reviewing event history, all from a single easy to use app.
3. I have received a notification that my subscription is about to end. Do I need to pay to continue my subscription? No, there are no extra costs behind the DSC app. If you receive this notification, log into your Connect Alarm App and then log out, this will renew your subscription. 4. How many people can use the app on my Alarm panel? The number of users is based on the model of system you have. The HS2016 supports 48 users, the HS2032 supports 72 users and the HS2064 & HS2128 panels support 95. 5. Can I remotely program my customers panel? Yes, the DSC Neo has a tech application called AlarmInstall. With this app (and the customers permission via their Connect Alarm App) you as an installer can log into and program changes to the system or if there is a
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NZSM
June/July 2021
