STRATEGIC GOAL three
STRATEGIC GOAL THREE: NURTURE THE BOND STUDENT EXPERIENCE THROUGH STUDENT SUPPORT & TEACHING & LEARNING EXCELLENCE Bond University prides itself on providing an exceptional experience for students through the provision of excellence in teaching and learning and co-curricular activities which enables students on a small campus to interact more freely. The ‘Bond Experience’ continues to attract and retain high calibre students, and is the result of numerous factors, including small class sizes which allow students to engage more readily in the learning experience. Bond has a staff to student ratio lower than any other Australian university and is committed to maintaining this exceptional ratio. This leads to excellent graduate outcomes and student satisfaction. Bond produces an education and a service in which students have an opportunity to obtain employment, and receive work force skills training aligned to their individual goals and aspirations, working with industry and the professions.
objective 1 Provide a personalised educational experience, supported by high quality, student-focussed administrative and support services. key performance indicatorS • Improvement in student survey ratings • Increase in retention and re-enrolment rates • Examples of best practice through benchmarking activities
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Customer service values embedded into recruitment process Positive outcomes from Administrative Unit Reviews
objective 2 Ensure accessibility to, and satisfaction with, academic staff. key performance indicatorS • As measured in Course Experience Questionnaire results • Maintain or improve high rating for student responses to question related to teacher satisfaction in subject evaluations • Faculties ensure 100% of Academic staff have notice of contact hours for their subject available online • Measurement of student/staff ratios
objective 3 Maintain and enhance an innovative and agile teaching and learning environment. key performance indicatorS • Development of creative learning spaces and ICT driven by pedagogy and teaching innovation • Subjects and programs systematically reviewed and benchmarked ensuring implementation of outcomes • Improve iLearn use statistics in the light of the University iLearn Policy