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Where Friendliness and Personalized Care Are The Order of The Day by Joseph Lilli | photos by Ron Pritchett
When patients arrive at the Boerne Drug Company at 725 North Main Street, an independent neighborhood pharmacy, pharmacist and co-owner Tiffany Richard is likely to greet them by name. And she, in turn, hopes for the same. “I want people to feel comfortable with their pharmacist, and to know me and my staff by name,” says Tiffany. Nowadays, people may know the name of their doctor, their dentist, and their veterinarian, but no one really knows the name of their pharmacist. That’s because there’s little or no personal interaction any more because of the big pharmacy chains and their drive-thrus. “Do you remember the old fashioned drug stores and apothecaries?” she asks.
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B oerne B usiness M onthly | April 2016
“They were like a mom-and-pop operation that offered more personal service in a friendlier atmosphere. They seemed to always have a pulse on their customers and their needs. “That’s exactly what we are modeling ourselves after where friendliness and personalized service are the order of the day,” she adds. PHARMACISTS COMMITTED TO SERVICE Boerne Drug Company has two pharmacists on staff. Tiffany, a graduate of the University of Louisiana at Monroe and licensed in Louisiana and Texas, has nearly 25 years of pharmaceutical experience. For years, her dream was to own and operate her own pharmacy, especially one serving a local community. Now, she says, she’s living that dream. Sarah Clements, schooled at Texas A&M and the University of Texas, started in the business as a pharmacy tech at age 16. Inspired by her husband’s parents, who’ve joyfully labored as missionaries in Tanzania for 43 years, she, too, is deeply committed to serving others. Although independently owned, Boerne Drug Company is, nonetheless, a full-service pharmacy. It sells all the regular over-thecounter and prescription medications found in the giant pharmacy chains as well as homeopathic medications. One can also find a full line of skin products from Pure Sol Spa at Boerne Drug