One Company, One Plan, One Culture
A MESSAGE FROM RAY MANCINI, JR. CEO
“Great things in business are never done by one person. They’re done by a team of people.”– Steve Jobs
Ray Mancini, Jr. CEO and President
This quote holds profound truth, emphasizing the significance of teamwork in achieving success. While one person can make a meaningful impact, it is the synergy of a team that propels an organization forward. As we embark on the journey of 2026, I firmly believe that this principle should resonate throughout our organization.
To realize our vision of delivering the Ultimate Customer Experience (UCX) for our valued customers, we must transcend functional silos and foster collaboration across departments such as customer service, warehouse, and delivery. By doing so, we can create a seamless and efficient customer journey.
One of our core values is collaboration and communication, which are essential components of effective teamwork. We prioritize respectful and open dialogue, actively listening to each other’s
perspectives, and making decisions that prioritize the customer’s needs.
Our approach is not about adhering to specific methodologies or practices, but rather about adopting the UCX mindset, which prioritizes the customer’s experience and operates from a customercentric perspective.
To ensure a successful 2026, it is crucial that we prioritize communication and collaboration within our team. By aligning our efforts, fostering engagement, and demonstrating unwavering passion for delivering the Ultimate Customer Experience, we can create a customer-centric environment that enhances their experience and drives business success.
As always, we express our sincere appreciation for your contributions and remain committed to achieving a prosperous 2026. Thank you.
“If it is to be it is up to me.”
OUR VALUES IN ACTION
VALUE ICONS
At UCX, we’re more than just a flooring distributor. We’re a team dedicated to empowering our employees, fostering a positive work environment, embracing change, going the extra mile, collaborating effectively, and celebrating our successes. These core values guide our decisions and actions every day.
Take Ownership
We take accountability and personal responsibility in a high-energy, self-sufficient culture. We take action and make things happen.
Be a Good Human
We act with honesty, integrity, transparency, empathy, respect, reliability, and inclusivity.
Be
Adaptive to Change
We understand that change is the only constant and that embracing change is an opportunity to evolve.
Values in Action
Be a Good Human
At our Pompton Plains, NJ location, Marisa Miraglia is living out our Be a Good Human value in a powerful way. In 2026, the nonprofit organization she founded—Pack the Bus for Santa—will celebrate its ninth year of giving back to the inner-city community of Paterson, New Jersey.
“Be a Good Human” is more than just a phrase at UCX; it is a core value focused on acting with integrity, honesty, transparency, empathy, respect, and inclusivity to build trust. This principle supports a “people-first” culture that prioritizes ethical, reliable, and empathetic interactions—not just with our customers, but within the world around us.
Go the Extra Mile
We plan to win and maintain market leadership. That determination helps us push through when things get tough or we hit unexpected barriers.
Collaborate & Communicate
We prioritize collaboration and communication because they drive performance, momentum and innovation—and stop us from being complacent.
Celebrate Success
We judge success by what we collectively achieve. By marking our successes, we reinforce what makes us strong.
Marisa brings this value to life through her mission to provide hope, joy, and meaningful support to children and families who may otherwise go without. By hosting annual Halloween and Christmas events that offer essential resources alongside holiday cheer, she demonstrates exactly what it means to lead with inclusivity and empathy.
We are incredibly proud to have Marisa on our team. Through Pack the Bus for Santa, she continues to show how giving back strengthens communities and creates a lasting, positive impact—one family, one season, and one act of kindness at a time.
Celebrate Success
Douglasville Wins “Best Flooring Store” 2025!
We are proud to announce that our team in Douglasville, GA, has received the “Best Flooring Store in Douglasville” award for 2025!
Certified by BusinessRate and based on verified Google Reviews, this honor recognizes the team’s leadership in customer satisfaction and service excellence.
Living Our Value: Celebrating Success At UCX, “Celebrating Success” is a core value. It defines how we enjoy our work, support one another, and reinforce our
Marisa Miraglia, Pompton Plains, NJ pictured in the black coat and grey head band. Getting the bus ready to give out gifts for her Pack the Bus Organization.
strength as a company. This award is a perfect example of that value in action.
By delivering the Ultimate Customer Experience day in and day out, the Douglasville team has not only achieved a significant milestone but has also strengthened our collective reputation in the industry.
Please join us in congratulating the Douglasville team on this well-deserved recognition!
InHaus Training Initiative Winners!
We are excited to announce the winners of our InHaus Sales Initiative, a program dedicated to equipping our customer base with deep product knowledge.
The initiative was a massive collective success: our Account Executives trained 380 dealers and over 1,100 retail salespeople! This effort perfectly embodies our value of Celebrating Success—by sharing expertise and supporting our partners, we reinforce the strength of the entire UCX network.
TALKING SHOP
HUMAN RESOURCES
Please join us in recognizing the top performers who went above and beyond:
` Winner: Todd Monroe (Trained 71 dealers and 162 retail salespeople)
` Second Place: Brandon Owens, Rick Ballard
` Special Recognition: Kevin Wilhoit (Recognized for his team’s exceptional performance)
Congratulations to Todd, Brandon, Rick and Kevin, and the entire sales team for driving this successful educational campaign!
Roger May Rolls into the Hall of Fame
We’re keeping the momentum rolling at UCX by celebrating Roger May from our Douglasville, Georgia office. Roger started the year with a major win, earning an induction into the NWGA-USBC Association, Inc. Hall of Fame in early January.
Congrats on the Hall of Fame recognition, Roger—you’re definitely on a roll!
A few friendly reminders from your HR Team
Tax Info: You can download your W2 and 1095 C in ADP by going to Myself > Pay > Pay& Tax Statements and scroll down to Tax Statement, or in the app. You can also change your Federal and State tax Withholdings (W4) in ADP
HSA: You can change the weekly amount you contribute to your HSA in ADP by going to Myself > Benefits > Enrollment, or in the app. Look for the following:
Year Round Enrollment
You can make changes to these benefits anytime.
HSA Year-round Enrollment
` To view your HSA balance, see recent claims, find care, download a copy of your insurance card, wellness activities logon to BlueCare Connect RI | Login.
` Looking for all our open positions to refer to a friend or for your next career move? You can find that on www.UCX.com or in ADP under Career Center.
` Need to change benefits as a result of a qualifying event, you have 30 days from the date of the event to make that change in ADP
` Marriage or Divorce: Adds or removes a spouse.
` Birth, Adoption, or Foster Child: Gaining a new dependent.
` Death: Loss of a family member who provided coverage.
` Losing Dependent Status: A child turning 26 and aging off a parent’s plan.
` Are you checking your PTO balances? You must use your rollover hours by the end of March 2026. You are only allowed to roll over 40 hours, so please plan that PTO accordingly throughout the year.
` All your 401k information can be viewed and changed on www.principal.com. Your tax information is also available when you log into your account.
Todd Monroe
Roger May
TALKING SHOP
WELLNESS
BlueCare Connect helps you understand your available health benefits, navigate care options, and get personalized service and support when and how it’s needed.
Online, on the app, or over the phone You can use BlueCare Connect however you prefer. Call a Care Guide or use the new online account and app to:
` Ask about coverage, claims, costs, and plan info
` Access the wellness program (if applicable)
` Get help finding doctors and scheduling appointments
` Receive personalized “next best action” recommendations
` Connect with health management programs
` Find help for urgent or chronic health needs
Wellness Webinars Q1 2026
Join us every second* Wednesday of the month for our signature Wellness Wednesday health education workshops PLUS every fourth Monday for a 15-min Mindfulness break.
Plus, earn points on BlueCare Connect by self-reporting attendance under Benefits > Events & Webinars!
MINDFUL MONDAYS
March 23rd, 12pm
Mindful Eating Meditation
Enhance your awareness of eating habits with a guided meditation that helps you savor each bite and make healthier food choices.
https://personifyhealth.zoom.us/ webinar/register/WN_1n4WiMmDR_ y7tfk8hLd5hQ
WELLNESS WEDNESDAYS
April 8th
Mind-Body Nutrition
Tired of the same old messages about food and nutrition? Explore new tools and techniques to help transform your relationship with food https://personifyhealth.zoom. us/webinar/register/WN_ V6jwaNSdQ9OVXnJPHwciXQ
April 27th, 12pm
Stretch Break for Injury Prevention
Take a 15-minute break to engage in a guided stretch session aimed at preventing injuries.
https://personifyhealth.zoom. us/webinar/register/WN_ e8haUKvFRt2Pu6iKCVQRNA
May 18th, 12:30pm
Progressive Relaxation Meditation
This meditation will guide you through tensing and relaxing different muscle groups for overall relaxation. https://personifyhealth.zoom. us/webinar/register/WN_ X3BdKJg7Sxix7BmWZEzIww#/registration
May 13th
Mental Health Matters
Strong mental health is more than the absence of illness. Learn why mental health is important, warning signs, ways to boost mental health, and where to find resources and support.
https://personifyhealth.zoom. us/webinar/register/WN_ V6jwaNSdQ9OVXnJPHwciXQ
June 10th
Health Hacks for Guys
Take control and feel your best! This men’s health month, we’ll help you cut through the noise and focus on practical, actionable strategies for busy men to feel their best!
https://personifyhealth.zoom. us/webinar/register/WN_TyLFSxETw6W1H9Mz3D0Hg#/registration
NEW HIRES
We are amping up our team to better serve our growing client base! Please join us in welcoming the newest members of the UCX family, who are ready to help us deliver the Ultimate Customer Experience
Anthony Akl
Warehouse Material Handler
Woburn, MA
Please join us in welcoming Anthony Akl back to the UCX team as a Warehouse Material Handler! Anthony originally joined us in September 2024 and, after a brief time away to pursue another opportunity, we are excited to have him back on board as of this March.
Anthony returns with three years of warehouse experience and a background in customer service management. When he isn’t at the warehouse, he enjoys staying active at the gym, watching sports, and traveling with his girlfriend.
Shareka Anderson
Warehouse Material Handler
Concord, NC
We are thrilled to welcome Shareka Anderson back to the UCX team as a Warehouse Material Handler!
Shareka is excited to return to the fold, and we couldn’t be happier to have her experience and energy back in our warehouse operations.
Outside of work, Shareka stays busy with her beautiful daughter and her two “fur-babies.” When she isn’t spending time with her family, you can likely find her at the lanes—she is an avid bowler!
Charles Burkhardt
Warehouse Material Handler
Glen Burnie, MD
Welcome Charles Burkhardt, Warehouse Material Worker
Charles joins our Glen Burnie team as a Warehouse Material Worker. He comes to us with valuable warehouse experience and is excited to hit the ground running, noting that he feels this role is the perfect fit for his skillset.
Outside of work, Charles enjoys watching sports and spending time crabbing—a true Maryland pastime!
Teresa Costello
Account Executive
Southeast
We are thrilled to announce the newest addition to our Sales Team, Teresa Costello. Teresa has joined us as an Account Executive based in our Orlando location, where she will be covering the Space Coast Territory - Daytona Beach to Vero Beach.
Teresa brings a wealth of knowledge to the role, with over two decades of experience in the flooring industry—including 14 years at Prosource and 7 years with other CCA businesses. Outside of the office, she loves spending quality time with her husband, Gordon, and their two Beagles. Teresa is already hard at work and excited to be part of the UCX family.
Todd DeKorte
Account Executive
Mid Atlantic
We are excited to welcome Todd DeKorte as our new Account Executive for the Mid-Atlantic region.
A 30-year flooring veteran, Todd brings extensive experience spanning from retail to distribution, including a 12-year tenure at Bayard Sales and, most recently, nearly 12 years with MAPEI Corp.
Todd and his wife, Kathy, are proud parents of four and recently became grandparents. Outside of work, he enjoys golf, family gatherings, and working outdoors maintaining his Koi pond. He is eager to apply his experience to build a successful territory with UCX.
Lillian Diamond
Marketing Specialist
Glen Burnie, MD
We are excited to announce that Lillian Diamond has joined the UCX family as our new Marketing Specialist. Lillian comes to us from the advertising industry and is ready to bring her creative background to our team.
(Continued on the next page.)
TALKING SHOP
Outside of work, Lillian loves to crochet, read, and take her dog for walks. She also enjoys watching the latest fantasy TV series in her downtime. Lillian is proud to be our newest member and can’t wait to get started.
Hope Hart
Account Executive, Commercial
Mid Atlantic
We are delighted to welcome Hope Hart to the UCX family as our new Account Executive. A resident of Charlotte for over 20 years, Hope brings extensive sales experience across multiple industries to the team. Most recently, she comes to us from the logistics sector, where she held key leadership roles.
Outside of the office, Hope is a true local fan. You can find her cheering on Charlotte’s hometown teams – the Carolina Panthers, Hornets, and Charlotte FC –alongside her husband and two daughters. Hope is thrilled to be here and looks forward to contributing to our continued success!
Kyle Haynes
Account Executive Builder
Mid-Atlantic
We are pleased to announce that Kyle Haynes has joined the team as our new Account Executive (Builder) for the Richmond and Virginia Beach markets.
A Virginia native, Kyle joins UCX with valuable experience from the homebuilding industry, coming to us from Schell Brothers. He is a graduate of Virginia Commonwealth University (VCU), where he met his wife, Emily.
Together, they have three children and a black lab. In his spare time, Kyle enjoys hanging out with his family, working out, playing golf, and relaxing with sports and movies.
Ben Klingbeil
Account Executive, Commercial Southeast
We are happy to announce the newest member of our Sales Team,
Ben Klingbeil, who joins us as a Commercial Account Executive. A native of Florida, Ben brings 14 years of flooring industry experience to UCX.
He began his career as a warehouse manager for a retail flooring store before moving into sales, where he specialized in high-end residential flooring at G. Fried Flooring America.
In his spare time, Ben enjoys taking advantage of the Florida lifestyle by boating and fishing, as well as spending time with his wife and three children. Ben is very excited to now be part of the UCX family!
Sam Lanning
Account Executive
Mid-Atlantic
We are excited to welcome Sam Lanning to the UCX team as our new Account Executive covering the Greensboro, NC territory. A North Carolina native, Sam grew up in the flooring industry. He returns home after spending the last four and a half years in Colorado Springs, where he worked for Swiff-Train and, most recently, All Surfaces.
Now back in his home state, Sam enjoys spending time with his wife and dog, skiing, hiking, and watching football. He is thrilled to be back near family and looks forward to working with the UCX team!
Kellen McKibben
Warehouse Material Handler
Columbus, OH
We are excited to welcome Kellen Mckibben as our new Warehouse Associate at our Columbus, Ohio location. Kellen describes himself as a driven and down-to-earth individual who places a high value on hard work and personal growth.
He is someone who is always focused on moving forward, whether that means learning something new or chasing better opportunities. We are thrilled to have his energy and dedication on the team.
Cindy Papa
Account Executive
Mid Atlantic
We are thrilled to welcome Cindy Papa to the team as our new Account Executive for the Mid Atlantic region.
Cindy is a results-driven sales and operations leader who thrives on building relationships and helping
teams grow. She brings a customer-first approach to her work, combining efficiency, strategy, and genuine care to drive meaningful results.
Known for her collaborative and approachable style, Cindy builds trust easily with both clients and colleagues. She is passionate about creating lasting partnerships and contributing to a positive, highperforming team culture.
Dionna Powell
Credit and Collections Specialist
Glen Burnie MD
Please join us in giving a warm welcome to Dionna Powell! Dionna is joining our Glen Burnie location as a Credit Collections Specialist, where she will be applying her background in accounts receivable to support our credit team and customers.
When she isn’t at work, Dionna stays busy pursuing her degree in Criminal Justice. She is also an avid traveler who loves trying new foods and hanging out with her family. We are thrilled to have her on board and can’t wait to see her grow with UCX!
Andy Robinson Regional Sales Manager
Georgia, South Carolina, Alabama
We are thrilled to announce that Andrew (Andy) Robinson has joined the UCX team as our new Regional Sales Manager, based out of Georgia.
Andy brings a wealth of knowledge to the role, boasting over 22 years of experience in the flooring industry. He is a graduate of Jacksonville State University in Alabama and is eager to apply his deep industry expertise to help drive our sales goals forward.
When he isn’t working, you can likely find Andy on the court playing tennis or pickleball. He is also a dedicated sports fan who enjoys watching college football and Major League Baseball.
Andy is looking forward to becoming an integral part of the sales team and contributing to UCX’s continued success.
Aiden Spitler
Account Executive
Mid-Atlantic
Hailing from the State College, PA area, Aiden joins us as our newest Account Executive, having recently graduated from Indiana University of Pennsylvania (IUP) this past December.
Outside of the office, Aiden is an avid outdoorsman who spends his time hiking, hunting, and fishing. As a former college athlete, he is also a huge football fan who brings a competitive spirit and a love for staying active to the team.
Rodney Thomas Warehouse Material Handler
Concord, NC
We are very happy to welcome Rodney Thomas as our new Warehouse Loader in Concord. Rodney has expressed how thankful he is for the opportunity to join such a great company, noting that the team has made him feel like family from day one.
Outside of work, Rodney is a huge sports fan, a great father to three kids, and—in his own words—”one of the best granddaddies.” He loves to travel, fish, grill out, and take spontaneous last-minute road trips.
Tyler Woodside
Account Executive
Southeast
We are excited to announce that Tyler Woodside has joined the UCX team as our new Account Executive for the Southeast region. A true veteran of the trade, Tyler has been in the flooring industry for over 25 years. He joins us most recently from Tri-West LTD, where he spent the last six years covering San Francisco, San Jose, and the Monterey Bay area.
A graduate of San Jose State University with a BA in Public Relations and a minor in Communications, Tyler’s career has spanned both distribution and manufacturing sales. Now based in the South, he absolutely loves Georgia! Outside of work, you can find him fly-fishing, bass fishing, or camping with his family, which includes his three daughters and one son.
TALKING SHOP
NEW HIRES
A few of our newest team members recently gathering for orientation, marking the beginning of their journey with UCX. They aren’t just joining a workforce; they are becoming part of a close-knit family dedicated to mutual growth and success.
Growing With UCX: New Roles, New Heights
Celebrating the dedication and drive of our team members as they take the next step in their professional journeys. Their journeys reflect the growth and opportunity that define our culture. Please join us in celebrating these three well-deserved position changes and wishing them the very best as they take on their new responsibilities!
Anne Kurtz, formerly leading the MA/SE Customer Service team, is now our Director Alliance, Digital Retailing & Customer Engagement. Reporting to Brian Green, she is responsible for aligning external partnerships with internal teams, overseeing the UCX Alliance Program, and managing digital retailing initiatives and corporate events.
Chris Ichinco, who previously oversaw the NE Pompton Plains, NJ Customer Service group, has stepped into the newly created role of ERP Business Analyst. Reporting to Ed Murphy, Chris is now the primary point of contact for our new ERP platform, Infor M3. He will focus on Customer Service and Operations while supporting other functional areas across the company.
Casey Diaz, from her start as a Customer Service Representative in 2016 to her time in the Marketing Department, Casey Diaz has consistently evolved alongside our company. We are thrilled to announce her latest milestone: her position change to Replenishment Manager within the Purchasing Department. Casey is taking on the vital responsibility of managing inventory replenishment for her assigned vendors.
We are thrilled to announce the promotion of Brianna Elkins to Customer Service Director. A 25-year veteran of UCX, Brianna will now oversee the Customer Service Team for the entire company while reporting to COO Stephen Mancini. Based in Glen Burnie, she will travel to various sites to unify our operations and implement continuous improvements that drive business success.
Front row L - R: Brittany Soileau, Sam Lanning, Andy Robinson, Hope Hart, Teresa Costello, Cindy Papa, Aiden Spitler, Todd DeKorte. Back row L - R: Ben Klingbeil, Tyler Woodside, Kyle Haynes Aiden Spitler, Cindy Papa and Todd DeKorte
ANNIVERSARIES
Our success is built on the dedication of our incredible team, and we are honored to celebrate the career milestones that keep us moving forward. This month, we’re highlighting the anniversaries of those who have grown with us over the years—thank you for your continued loyalty and hard work!
Rosie Villano 40 years Vice PresidentResilient Flooring Products Albany, NY
William (Bill) Luke 35 years Inventory Control/Quality Control Lead, Pompton Plains, NJ
5 YEAR ANNIVERSARIES
` Hanna Dailey IT Administrator Mansfield, MA
` Jesse Thomas-Rich Warehouse Material Handler Concord, NC
David Borges 20 years Account Executive Northeast
` Kayte Leigh Manz Account Executive Tennessee
` Michael T. Emma Operations Manager Pompton Plains, NJ
Bryan Goldsmith 20 years Customer Service Rep Pompton Plains, NJ
Casey Diaz 10 years Replenishment Manager Glen Burnie, MD
` Jason McFarlane Account Executive Florida
` Alaina Beavis Customer Service Rep Glen Burnie, MD
FROM THE MARKETING MILLHOUSE
Need assistance from IT?
Contact the UCX IT Help Desk by emailing helpdesk@ucx.com or calling 410-762-5655.
If no one is available to take your call, please leave a detailed message — it will be sent directly to the IT Help Desk inbox for follow-up.
New Social Media Pages:
Reminder: UCX has consolidated our existing Northeast and Mid-Atlantic/Southeast Social Media accounts into new full-territory UCX accounts. Please make sure you update your LinkedIn profiles to the new UCX account in your work experience section. If you have any questions on how to do this, please contact Jillian Stworzydlak at jstworzydlak@ucx.com
You can follow our social accounts here: LinkedIn: www.linkedin.com/company/109232035 Instagram: @ucxflooring Facebook: www.facebook.com/profile. php?id=61581980639572
FROM THE MARKETING MILLHOUSE
Xintory
Recently UCX has introduced a new way for UCX customers to purchase. Xintory is our new platform that offers a convenient way to sell and promote overstock and discontinued items. This site showcases select products that are available in larger quantities, and is regularly refreshed with the most up to date items. Exclusively for our customers in the Mid-Atlantic/Southeast, customers can browse by product or by deals, and are charged directly to their associated account. This site is also supported by the Weekly Blowout List, which will still be available for a complete list of all discontinued products. Take a look on www.ucx.xintory.com
FINANCE
Meet The Finance Team
We are thrilled to launch our new department spotlight series, starting with the team that keeps our gears turning: Finance. This month we’re featuring the entire Finance organization from Financial Planning to Credit, Accounts Payable, and Accounts Receivable.
This dedicated group is the backbone of UCX, ensuring precision and stability in every transaction. By providing the solid foundation our organization needs to thrive, they empower all of us to deliver the Ultimate Customer Experience to our partners and clients every day.
Gary
Doster – Controller, Mansfield, MA
Gary has been with UCX for 11 years and plays a key role in overseeing the company’s accounting operations. He is responsible for leading the accounting team and ensuring accuracy, consistency, and strong financial processes across the organization. His key responsibilities include preparing financial statements, account reconciliations, bank reporting, and leading multiple audits throughout the year. Gary’s team includes
Senior Accountants Edgar Diaz and Joy Anderson ; Kim Eddy , AP Lead; and AP Specialists Harmony Cifuentes and Rachel Ellis . When Gary isn’t crunching numbers, you might find him cheering on the New England Patriots as a long-time season ticket holder, or out on the softball or baseball field helping coach his daughter’s and son’s teams.
Edgar Diaz – Senior Accountant, Mansfield, MA
Edgar plays a key role in supporting UCX’s financial
operations for the MASE. Primary responsibilities include S&U tax reporting, employee reimbursements, MASE close, and ad hoc audit tasks. With a focus on accuracy, driving compliance, and smooth financial processes, he helps keep things running efficiently behind the scenes. Outside of work, Edgar enjoys outdoor sports, discovering underrated food gems, trying his luck at gambling, exploring places rich in history, and capturing moments through photography—all while sharing a genuine love for animals.
Joy Anderson – Senior Accountant, Mansfield, MA
Joy oversees UCX’s Northeast and Southwest divisions and will celebrate 10 years with the company in May 2026. Known for her early mornings and dedication, she plays a key role in keeping operations running smoothly across both regions. Primary tasks include month end close, reconciliations and audit work. Outside of work, Joy enjoys spending time with her family, relaxing on beach vacations, and tending to her garden.
The MVPs (Most Valuable Payers): Keeping the Wheels Turning
Accounts Payable: Powering Our Partnerships: At the heart of our Finance department, the Accounts Payable team ensures that the wheels of UCX keep turning. By managing our outgoing payments with meticulous care, they maintain the strong, trust-based relationships we have with our vendors and suppliers. Their commitment to accuracy and timeliness ensures that UCX remains a reliable partner in every sense of the word.
Kim Eddy – AP Lead, Mansfield, MA
Kim has been with UCX for an incredible 26 years! She oversees the day-to-day operations of the Accounts Payable team and is responsible for matching, coding, and entering all Northeast invoices, ensuring timely discounts, processing direct billing for the Northeast, and handling payments for all of UCX. When Kim isn’t overseeing payables, she loves spending every moment she can with her 9-month-old grandson.
Harmony Cifuentes –AP Specialist, MASE, Mansfield, MA
Harmony joined the AP team just six months ago, but she’s already made a big impact. She manages the accountspayable@ucx.com inbox, ensuring all MASE supplier invoices are properly coded, entered, and that discounts are taken on time. Harmony also processes MASE supplier credits and plays a key role in testing AP automation with EZ AP. Outside of UCX, she enjoys
spending quality time with her 10-year-old son.
Rachel Ellis – AP Specialist, MASE, Mansfield, MA
Rachel, the newest member of the finance team, joined UCX four months ago and quickly became an important part of the group. She
manages the apvendor@ucx.com inbox and is responsible for entering MASE vendor invoices— including phone, electric, and heat—and ensuring they are up to date and paid on time. When she’s not at work, Rachel enjoys spending time with her dog and her nieces and nephews.
Left to right: Kim Eddy, Edgar Diaz, Gary Doster, Rachel Ellis, Joy Anderson
Meet the Team with the Master Plan (Financial Planning & Analysis)
Looking beyond the daily numbers, these are the minds behind the metrics. The primary purpose of the FP&A team is to guide informed business decisions through accurate data collection and reporting. The team also leads the budgeting process, collaborating across functions to ensure alignment with organizational goals.
Adam Arnold – Director of FP&A, Glen Burnie, MD
Adam has been a key leader for six years at UCX. He oversees budgeting, forecasting, and financial reporting to drive business growth and operational efficiency, ensuring the integrity of all financial data. Reporting to Adam is Stephen Santangelo, Financial Analyst. Adam is also responsible for companywide data analytics and is a recognized Power BI expert. Known for wearing multiple hats on any given day, he is a highly collaborative partner across teams, providing internal stakeholders with the insights and tools needed to make informed business decisions. Outside of work, Adam enjoys coaching his children’s sports teams and spending quality time with family and friends.
Stephen Santangelo – Financial Analyst, Mansfield, MA
Stephen joined UCX in June 2025 and works directly with Adam in the FP&A department. He quickly made an impact by taking ownership of several internal, customer-facing reports, including Daily Sales and Weekly/Monthly metrics. Stephen has become a key contributor to UCX’s Power BI reporting, collaborating closely with Adam and Milt to ensure that critical business insights are easily accessible and actionable. His focus on data accuracy, efficiency, and user-friendly reporting has made him an essential part of the finance team. When he isn’t building reports, Stephen enjoys hiking, disc golf, grilling and spending time at the beach with friends.
Giving Credit Where Credit Is Due (Accounts Receivable)
The primary purpose of the credit department is to manage the financial risk by evaluating the credit worthiness of customers, setting credit limits, and ensuring the timely collection of accounts receivable. It protects company cash flow and reduces bad debt while supporting sales.
Reggie Johnson – Director of Credit/AR, Glen Burnie, MD
In June of 2025, Reggie expanded his role and took on the management of Accounts Receivable and the Northeast Credit and Collection teams. On top of managing the Credit Department for MASE. Reggie has over 20 years of experience in credit management. He also maintains his portfolio of VA and SC territories. Outside of UCX, Reggie enjoys riding and working on his motorcycle.
Joe Orsi – AR Manager, Mansfield, MA
Joe has over 26 years’ experience in Credit/ Collections with UCX Northeast and recently accepted
the roll as Accounts Receivable Manager. Joe oversees the day-to-day operations of the Accounts Receivable team. He ensures that customers’ payments are posted in a timely manner, and all credits due to customers are issued. Outside of UCX, Joe enjoys gardening, growing flowers and vegetables. He also enjoys time at the beach.
Keri Morin – AR Specialist, NE, Mansfield, MA
Keri has been with UCX Northeast for 33 years. The first 10 years she was in customer service then moved to Accounts Receivable. She is responsible for cash, credit card, counter sales and misc. postings for the Northeast. She also issues customer credits. When not working, Keri spends as much time as she can in her cabin in the woods. You can also find her saltwater fishing. She enjoys gardening as well.
Nikki Varela – AR Specialist, MASE, Mansfield, MA
Nikki joined the Accounts Receivable team 6 months ago. She is responsible for posting payments from UCX customers. She enjoys binge watching TV with her cat and spending time with family and friends.
Betsy Araujo – Claims Specialist, Mansfield, MA
Betsy joined the Accounts Receivable team 6 months ago. She is responsible for issuing credits due to customers from UCX and also handles billing. Outside of work, Betsy is busy spending time with her 6-year-old daughter and also enjoys spending time with friends.
Frankie Ornellas – Credit Collection Specialist, Mansfield, MA
Frankie joined the UCX Northeast team in 2019. She has 34 years of experience in the credit field. She also maintains her portfolio of MA, Rhode Island, New Hamshire, Vermont and Maine. Outside of work she enjoys bird watching and walking in nature. She also enjoys spending time with her 5 grandchildren.
Susan Brown – Sr Credit Manger-MASE, Douglasville, GA
Susan has over 34 years of experience in Credit/Collections. Susan helps Reggie with the dayto-day operations of the credit department. She also maintains her portfolio of GA, AL and TN. When not in the office, Susan likes to cook and hike through our National Parks.
Debbie Smith – Credit Manager-MASE, Glen Burnie, MD
Debbie has been with UCX MidAtlantic/Southeast for 17 years. She started as Credit Admin and took a promotion to credit manager two years ago. She maintains her portfolio of MD and NC. Outside of the office, Debbie is cheering for her Baltimore Ravens. She has also been a volunteer for the Parks and Recreation for 24 plus years and enjoys spending time with her 3 grandchildren.
Mary Ellen Henderson – Credit Manager-MASE, Douglasville, GA
Mary Ellen Henderson has been with UCX for more than 17 years and has served in many roles. She began as a Credit Admin, then to Assistant Credit Manager and then 4 years ago to Credit Manager. She maintains her portfolio of FL, IN, OH and KY. When she is not in the office, she is a busy mom of 3 mini dachshunds. She loves spending time at the beach/mountains.
Christine Yearick – Credit Admin-MASE, Glen Burnie, MD
Christine has been the backbone of the credit department for over 24 years. She handles all new applications coming into the credit department. She maintains the credit email account and taking incoming calls. She also handles the COD accounts throughout the UCX footprint. She enjoys listening to audio books while making quilts. She is also a mom of two cats.
Marisa Miraglia – Credit Collection Specialist, Pompton Plains, NJ
Marisa has over 18 years of experience in credit. She joined the UCX Northeast team in 2012. She maintains her portfolio of Connecticut, New Jersey and New York. Outside of UCX, Marisa runs a non-profit called “Pack the Bus for Santa”. This is a year-round community outreach for disadvantaged kids and elderly.
Credit Dept: From L to R: Frankie Ornellas, Keri Morin, Joe Orsi, Betsy Araujo, Nikki Varela
WHATS EVERYONE CAULKING ABOUT
From the warmth of our holiday gatherings to the icy grip of the recent East Coast storms, this winter has certainly given us plenty to talk about. Here is a look back at how the UCX family celebrated the season—and how we’re weathering the freeze!
Holiday Party Buffalo
Nothing brings a team together like good food and great company. The Buffalo, NY team celebrated the holidays with a special culinary experience at the Auburn Watson Culinary Center.
Cheers to 60 Years!
Happy milestone birthday to Brenda Williams in our Glen Burnie Customer Service department!
Brenda celebrated her 60th birthday on March 9th.
Holiday Party: Mansfield Holiday Lunch
It was a full house in Mansfield! The corporate office hosted a festive holiday luncheon that brought the team together in a big way. Colleagues traveled from all across the Northeast to join the celebration, making it a special afternoon of connection and holiday cheer.
Holiday Party Glen Burnie
The Glen Burnie team truly outdid themselves this year, decking the halls from top to bottom with incredible festive flair! Their dedication transformed the office into a winter wonderland, spreading holiday cheer to everyone who walked through the doors.
From L to R: Barb Reformat, Steve Lindberg, Dan Doyle, Jillian Stworzydlak, Cyndi Bauman
Debby Fishell keeping the chill at bay with a full hot cocoa spread!
(L) Jen Foss, Bill Prescott, (R) Mike Crosby, John Kussmaul
Jen Foss, Joe O’Keefe, Jane Twombly, Edgar Diaz, Keri Morin, Kim Colomey, Holly Kuzdzal, Bill Prescott
A massive winter storm hit most of the UCX footprint on January 25th and 26th, sending most of us (Not you Orlando!) into frigid cold temperatures and lots of snow and ice. Most of us got a “snow day” on Monday as we dug out. Here are some pics from around the company!
Pompton Plains, NJ: Flanked by mountains of snow, but the welcome mat is dug out and ready.
Glen Burnie, MD: Wall-to-wall snow, but the loading docks are open for business.
Wadesboro, NC: A glazed look at the roads.
Mansfield, MA: Blustery business as usual.
Buffalo, NY: The weather outside is frightful, but the view from our showroom is actually pretty delightful.
UCX PETS
From snow-loving adventurers bundled in sweaters to professional snugglers refusing to leave the couch, our UCX pets have very different strategies for handling the winter chill! Check out the adorable entries for this month’s cold-weather photo contest.
And speaking of warm hearts, get ready to share the love! Please start sending in your Valentine’s Day themed photos now for the next issue.
David Judd, Mansfield, MA: Rico, American Staffordshire Terrier
Barb Reformat, Buffalo, NY: Bear is a black lab, Moose is an English Bulldog
Steph Kieran, Albany, NY.: Willow (lab mix) & Sullivan (yellow lab)
Cyndi Bauman, Buffalo, NY: Cooper, golden retriever/chocolate lab mix. Peeking out from under his blanket to see if it has stopped snowing yet?
Heather Blair, Glen Burnie, MD: Gunner (Grayed Bully), Willow (Bully), Riley (Golden/great Pyrenees mix)
New Issue, New Prizes, New Winners (Is It You?) Play. Solve. Win.
Ready to upgrade your workday style? We’re giving away exclusive UCX Merchandise to three lucky puzzle masters this month! Whether you’re a long-time reader or this is your first time checking out the “Insider,” this is your chance to snag some gear just for taking a quick mental break.
Our contests are designed to be fast, fun, and—most importantly—easy to enter. Don’t let the prizes sit on the shelf; jump in, solve the challenge, and your name could be at the top of our next winner’s circle!
How well do you know the UCX Finance Department (All answers can be found in the Finance Department article!)
4. This member of the finance team has a 6 year old daughter
7. This member of the finance team has over 20 years experience in credit management
8. When this member of the finance team isn’t at work, you can find her hiking through the National Parks
9. This senior member of the finance team has Patriots season tickets.
10. Outside of work, this member of the finance team runs a non-profit called “Pack the Bus for Santa”
14. Also Known As (AKA) the “Backbone of the Credit Department”
17. This Mansfield, MA based team member has a 9-month old grandson
18. This busy Credit Manager has 3 mini dachshunds
19. The newest member of the finance team!
20. This AR Specialist has been with UCX for 6 months and enjoys time with family and friends
How to Enter:
` Solve the puzzle below.
` Snap a photo or take a screenshot of your completed work.
` Email it to Insider@ucx.com by April 1, 2026.
All completed, correct puzzles will be entered into a random drawing of 3 winners! We’ll reveal the answers and the lucky winners in the next issue.
Good luck!
Click Here to view crossword online.
Last Issue Winners!
(PET) “Ruth and Boaz”, Jeff Rogers, Wadesboro, NC
(WORD SEARCH): Hanna Dailey, Mansfield, MA Oscar Espino, Nashville
Gail Lodi, Pompton Plains, NJ
1. Which member of the UCX finance team rides horses? 2. This member of the finance team is a Power BI powerhouse!
3. This member of the Mansfield team loves to spend her free time with her 10 year old son
5. This Senior Accountant is a foodie!
6. This Glen Burnie team member is a huge Baltimore Ravens fan!
11. This key member of the UCX Finance team oversees budgeting, forecasting and financial reporting
12. This credit team member prefers to spend her time bird watching and walking in nature
13. This AR Specialist first worked in customer service before moving to Accounts Receivable
15.