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Jana Quinn Inspirational Award Winner Brenda Highley



SNEAK PEEK: The 2018 Leadership Summit

Talent Assessment: How to Identify Your p.7 High Potential Leaders p.14

Leadership: Be an Underdog! Issue 1 • Spring 2018


CONTENTS LETTER FROM CHAIR: Make Work (and Life) Better


DEVOUR: Devour the ATL


NETWORKING EVENT: Tampa Regional Networking


LEADERSHIP: Be an Underdog


Outstanding Board Member Awards


Corporate Partner Spotlight: Premier


Coaches Corner: Make Work Better 9 Tips from 3 TEDs




HIDA LEGISLATIVE UPDATE: Medicare, Medicaid Updates and an Early Advocacy Win for 2018


MEMBER SPOTLIGHT: Growing Strategic Partnerships for PWH and NDC Member Spotlight: Laura Reline


TALENT ASSESSMENT: How to Identify Your High Potential Leaders


2018 Leadership Summit Programming Sneak Peek




Connect Staff and Volunteers PWH PROFESSIONAL DEVELOPMENT COMMITTEE Susan Kaiser, Heather Zehringer & Enid Oquendo

ART DIRECTOR Brent Cashman Graphics Manager, BOCdesign, Inc.

COPY EDITOR Denise Wetzel Regulatory and Clinical Affairs Midmark Corporation

EDITORIAL & CIRCULATION MANAGER Michelle Rydberg Executive Director, Professional Women in Healthcare

VICE CHAIR of MARKETING & BRAND DEVELOPMENT Natalie Martin Director, Creative Services at NDC FOOD & TRAVEL EDITOR Jackie Jones Director of Dental Sales & Marketing at NDC

PWH MISSION & PURPOSE Professional Women in Healthcare is an organization dedicated to ongoing development for women in healthcare businesses. We are a member organization providing a national voice and progressive leadership for women in the healthcare manufacturing, distribution and service industries. Our mission is to empower women to lead and succeed. Our vision is a health care industry equally led by women. We are also committed to integrated leadership development for all individuals within the industries we serve.


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Make Work (and Life) Better We have all heard the saying “you control your own destiny”. Although we may not have complete control over our destiny, we do have much control over our attitude and stress level. We determine whether we have a positive or negative outlook on work, and in every other area of our life. Will you make work and life better? A recent TEDx talk, “Let’s make work better” by Theresa Glomb, challenges us to do so. Although good things happen 3-5 times more frequently than bad things, we tend to focus far more of our attention on the bad things. This allows the bad things to have 5-10 times the impact on our attitude, determination, stress, and outlook. If we can redirect our thoughts to focus on all of the positive instead of the negative, it can have an overwhelming impact on making our lives better. A second area that has profound impact on our optimism is being productive. We are programmed to be doers, to complete tasks, to finish the project. What robs us of this is the false belief that multitasking is possible and allows us to be more productive than unitasking. We overschedule ourselves and do not manage the interruptions in our day. Therefore, our day manages us instead of us intentionally managing our day. The third area that has been found to have significant impact on our attitude and outlook is helping others. We are designed for good works and helping others. The saying, “it is better to give than to receive” is true. Everyone gets a warm, fuzzy feeling of satisfaction from helping or giving to others. Even the Grinch! It is important for us to focus on how we are helping others and who benefits from the work or sacrifices that we make. This provides the purpose behind what we do and motivates us to keep on doing it.

In summary, there are three simple steps that we can follow to make our work, and other areas of our life, better: 1. Refocus on the positive. At the end of each day note a minimum of three good things that happened in your day and reflect on them. 2. Make meaningful progress on tasks or projects. Schedule your day to provide uninterrupted, uni-tasking time at the beginning of each day to be productive. Schedule additional times throughout the day for focused productivity, but hammering out a few things at the beginning of the day will impact your outlook for the rest of the day. Move away from “multi-tasking” as it accomplishes little other than to frazzle you. 3. Help others, and continually reflect on how you are helping, who you are helping, and who else you can help as you go about your day. I encourage each of you to challenge yourself to 14 days of implementing these three steps and see what impact it has on your attitude, outlook, stress level, accomplishments, and overall well-being.

It is important for us to focus on how we are helping others and who benefits from the work or sacrifices that we make. This provides the purpose behind what we do and motivates us to keep on doing it.

Warm Regards, Julee Prefer PWH Chair 2017-2018 • Issue 1 • Spring 2018 3


PWH Networking Event Career Connections • St. Petersburg, FL This January, PWH hosted a regional networking event at the Vinoy Renaissance hotel in St. Petersburg, FL. PWH organized a unique twist on the classic concept, “speed mentoring”: attendees rotated seats after set timed periods throughout the evening. The well-attended evening provided the group with a forum to discuss questions, get feedback, ask for advice, and meet new people in the healthcare industry. At the networking event, PWH partnered with a local non-profit organization, Clothes To Kids, Inc. They provide new and quality used clothing to low-income or in-crisis schoolage children. Clothes To Kids envisions a community in which every school-age child has quality clothing so that he or she may attend school with the confidence and self-esteem needed to achieve academic success.


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Congratulations Susan Kaiser and Elizabeth Day-Curi for Receiving Outstanding Contribution Awards Each year the PWH Board Chair awards an individual on our board with the “Outstanding Contribution Award”. This year, the award was given to two women who have gone above and beyond, showing an exemplary amount of dedication to PWH and their programs. “This was one of the toughest tasks that I have had as Chair,” said PWH Chair Julee Prefer. “We have so many talented, inspiring, dedicated women leading PWH and all of your contributions to the organization are vital to who we are and where we are going. The addition of the Summit has added to our workload and so many have stepped up to embrace and deliver. Each and every one of our board members makes a difference every day, and for that I am so grateful.”

“We have so many talented, inspiring, dedicated women leading PWH and all of your contributions to the organization are vital to who we are and where we are going.” – Julee Prefer, PWH Chair

Susan Kaiser The first award goes to one of our newest Chairs, Susan Kaiser. Upon accepting her chair role, we thanked her and inconspicuously handed her a fire hose. She not only drank from it but she did it with grace and wisdom. Susan is professional, reliable, and gentle. She is a team player and incredible role model who inspires those around her. Susan is an absolute delight to work with.

The Professional Development Chair (PDC) role is one that previously has seemed insurmountable. But Susan embraces collaboration and has assembled a team of experts in their disciplines, and together with them she has transformed and elevated our social media presence, webinars, newsletter, and member values. Susan and her team launched our new, three-tier distance learning programs, and Susan has been an integral part of developing the programming for our Summit. The impact that she has had on PWH this past year cannot be put into words.

Elizabeth Day-Curi The second award went to another new Chair, Elizabeth Day-Curi. Although she has been a board member for years, Elizabeth has played many roles within PWH and is always willing to take on whatever assignment as needed. She has been a prominent face of PWH and continuously brings fresh ideas and process to the roles she embraces. Elizabeth is professional, reliable, a team player, and a delight to work with. Her committee, much like PDC, was greatly impacted by the addition of the Summit. She stepped into her role and built the committee to meet the task at hand. She and her committee have brought on new partners, and Elizabeth has also built a team that can support our enlarged partner base. Thank you, Susan and Elizabeth, for your ongoing dedication to PWH. Your leadership and enthusiasm for this organization is an inspiration to our members for the continuation of our success. • Issue 1 • Spring 2018 5


Growing Strategic Partnerships for PWH and NDC Spotlight Member, Laura Reline, Director of Vendor Relations & Private Brand Management, NDC

How long have you been a member of PWH? Since 2008.

Why did you choose to join PWH? NDC has partnered with PWH for many years, so I was invited to become a member shortly after joining NDC. For years, I was a passive member due to other commitments. I have taken more of an active role over the past year and wish I had done so sooner.

What is your current PWH role and what would you like to bring to the organization this year?

Laura Reline I am new to the PWH Board as the Vice Chair, Manufacturers for the Corporate Partners Committee. Since being more involved, I am impressed with the organization’s professionalism and focus on leadership. I would like to encourage more people from our industry to experience how PWH has grown and be a part of the network, as well as take advantage of PWH leadership opportunities for professional development.

What is your current title and role/responsibilities at your organization (job)? I am the Director of Vendor Relations &


Private Brand Management at NDC. My responsibilities include developing and growing strategic partnerships with medical vendors, implementing programs, and managing the NDC medical private brand.

of the day. Ultimately, I decided the hours were too long and physically demanding to continue. I still enjoy entertaining in my personal time, but I don’t want to make a career out of it.

What is your favorite moment about your career so far?

What advice do you have for someone just starting in the Healthcare Industry and new to PWH?

I have a 10-year tenure with NDC and have seen NDC transform from a cooperative organization to a supply chain efficiency solution partnered with distributors, manufacturers, and GPOs. The organization has and continues to expand in sales, capabilities, and new markets. NDC is truly an exciting place to work.

What was your dream job as a child? I thought I would run a restaurant. I remember “playing restaurant” as a child (sometimes with my younger brother), creating menus with bogus prices and setting places for and serving pretend diners. This dream became somewhat of a reality when I waited tables and bartended throughout college. I still believe this is the best customer service and sales training experience one can have as your skills are directly related to how much money you take home at the end

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I am privileged to work in a great industry in which no individuals leave, they just change to work for another organization within the business. I worked in sales and marketing for a cryosurgery company right after graduating college before I joined NDC. I knew no one, however, I had a curiosity to learn all I could about the industry, which companies sold which products, what those products did, and who used them. You can never know it all, but you can network with as many people as possible to assist the learning curve. You will find that people want to help newcomers and will gladly tell you what they do and why they are successful. If you listen, you can learn something from anyone you come into contact with. Relationships are key to your success. PWH is a great place to network with people who have a variety of backgrounds, work experiences, and connections. There are several options to participate in the organization, whether in a mentoring relationship or attending a regional event. Start somewhere and adapt to what fits best for your career.


How to Identify Your High Potential Leaders Succession planning – identifying and developing leaders with the capability and readiness to fill key organizational roles – is a critical business process to assure continuity and strategy execution. Completing a succession plan requires talent segmentation; an assessment of the organization’s leaders to differentiate well-placed or so-called “core talent” from By Ellen Raynor, those who have the capacity and skills to MA, CPLP, assume roles at higher levels. Director Talent The challenge is that many well-placed Management, leaders who do not have the capability to McKesson Medical- advance are nonetheless high-performing. Surgical How do you identify the high-performing leaders who also have considerable advancement potential? A June 2010 article in the Harvard Business Review titled “Are You a High Potential?” summarized research involving 45 companies to better understand high-potential talent. As expected, the authors found that high-potential leaders typically outperform other leaders. They also identified four factors that consistently differentiate high-potential leaders from the rest.

Factor #3: An Enterprising Spirit High-potential leaders have entrepreneurial tendencies. They have the courage to take risks and create new pathways to business success. They are comfortable leaving their career comfort zones in order to advance.

Factor #4: A Dynamic Sensor The risk-taking and entrepreneurship noted previously are balanced by organizational savvy, a canny sense of timing, and the ability to assess situations. High-potential leaders know when to hold their cards and when to seize an opportunity. These criteria may be helpful when reviewing and segmenting talent as part of your organization’s succession planning process. Slating the right people with the appropriate skills and development for their future roles is an investment in the continued success of your organization. Join Ellen Raynor, one of our breakout session speakers, this June at the first annual PWH Leadership Summit!

Factor #1: A Drive to Excel High-potential leaders do not settle for “good enough.” They are driven to achieve and willing to go the extra mile. They also recognize that personal sacrifices – long hours, relocation, difficult work – may be required to advance.

Factor #2: A Catalytic Learning Capability High-potential leaders love to learn and generate new ideas. What differentiates them is the ability to convert learning and ideas into meaningful action. For a high-potential leader, learning is more than cognitive stimulation; it’s an opportunity to produce something impactful for his or her organization.

Citation: “Are You a High Potential?”, Harvard Business Review – June 2010, by Douglas A. Ready, Jay A. Conger and Linda A. Hill – Reprint R1006E • Issue 1 • Spring 2018 7


The Renaissance Depot Minneapolis, MN From INSIGHTS to RESULTS • Be the leader your team needs to succeed! PWH is hosting the industry’s premier leadership education and networking event. Join women and men in the industry for 2 days solely focused on leadership development.

Featured Speakers:


Christine Cashen • Stop Global Whining

Valorie Burton - Resilient and Ready

The fact is, we are all forced to do more with less—fewer staff, declining resources, and 40 hours of stuff to do in a 24-hour day. This can really wear us down. What to do? You can waste energy complaining, but how productive is that? Be part of the solution. Christine will share the secret of getting what you want with what you’ve got, and she’ll show you that you have what it takes right now to make a difference in your workplace and in your life. For more than 15 years, Christine Cashen has jazzed a variety of audiences throughout the United States, Canada, South Africa, and Australia. Before hitting the speaking scene, Christine was a university admissions officer, corporate trainer, and broadcaster. She is the authority on sparking innovative ideas, handling conflict, reducing stress, and energizing employees.

Valorie’s unique experience and training make her a particularly effective broadcast communicator on the topics of resilience, happiness, and positive psychology. In addition to two graduate degrees in journalism and applied positive psychology, Valorie is a frequent media contributor who has co-hosted two national television shows (The Potter’s Touch with T.D. Jakes and Aspiring Women on TLN, garnering two Emmy nominations), written for national publications (such as O – The Oprah Magazine, Essence and Ebony), and appeared multiple times on the TODAY Show, Dr. Oz, CNN, HLN, NPR, and others.

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Other Speakers: Opening General Session: • Igniting the Role of the Leader John Baumann, Midmark • Building Your Personal Brand Heather Llorca Kropp, Dukal • Difficult Conversations Dr. Anne Eiting Klamar, Midmark • Milennials are Employees, and Consumers - Scott Adams, Share Moving Media • Transitioning from Peer to Leader Joan Eliasek, McKesson • Diversity & Inclusion: From Guests to Valued Contributor - Danni Green, Owens & Minor

Agenda: Monday, June 11 • Welcome Reception

Tuesday, June 12 • Opening Session with Influential Industry Speakers • Leadership Breakout Sessions • Keynote: Christine Cashen • Networking Dinner, Mill City Museum

Breakout Sessions: • How to Become an Empowering Leader in Today’s Industry - Karen Triola, Caliper • Succession Planning: Best Practices and Lessons Learned Ellen Raynor, McKesson • Financial Acumen for Sales, Marketing and Other Non Accounting Managers - Allison Therwhanger, Shippert Medical Technologies • Lead at the Front of the Room with Confidence - Sara Krisher, Stand Tall • Building Yourself from the Inside Out Scott McGohan, McGohan Brabender • Innovation, The Business Imperative Ellen Raynor, McKesson

Leadership Panel: • Matt Rowan, President and CEO, HIDA (moderator) • Emily Chapman, CMO, Children’s Hospital of MN • Colleen Risk, Chief People Officer, Vizient • Mark Seitz, President and CEO, NDC • Gerry LoDuca, President, Dukal

Wednesday, June 13 • Leadership Panel • Keynote: Resilient and Ready: How to Thrive through Challenge and Change, Valorie Burton • Departures

Registration: Register now on Members: $795 • Non-members: $995

Sponsors: • Issue 1 • Spring 2018 9


Congratulations Brenda Highley – the 2017 Jana Quinn Inspirational Award Winner Every year, PWH celebrates the memory of one of our founders, Jana Quinn, by recognizing an individual in our industry—woman or man—who inspires us and leads by example. The 2017 award recipient was announced at the HIDA Streamlining Healthcare Conference. Brenda Highley is an industry “pioneer”, having worked in healthcare for almost 40 years. She began her career with F.D. Titus & Son decades ago. In 1996, she joined Beckman Coulter and has held various positions, leading to present day as Director of Distribution Partners. Brenda also was a founding member of PWH and has served on the PWH Board.


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Brenda is a role model for others and has mentored countless women in the industry. One nominator commented, “She inspires me because she is always her true self. She has her own style and her own sense of humor. She reminds us that we can be ourselves and still be successful.”

Past Recipients 2016 - Cindy Juhas, CME (Anaheim, CA) 2015 - Sam Robb, SCA Personal Care (Philadelphia, PA) 2014 - Colleen Stern, National Distribution and Contracting, Inc. (Nashville, TN) 2013 - Alex Caldwell, The Claflin Company (Warwick, RI) 2012 - Yates Farris, Independent Medical Co-Op (Daytona Beach, FL) 2011 - Jackie Jones, National Distribution and Contracting, Inc. (Nashville, TN) 2010 - Anne Eiting Klamar, Midmark Corporation (Versailles, OH) 2009 - John Moran, Welch Allyn (Skaneateles Falls, NY)

Brenda Highley with Julee Prefer Jana Quinn faced struggles in her life and she faced them head on. Brenda also has known incredible hardship. She lost a son years ago, yet found the strength to overcome. She has the ability to roll graciously and optimistically with whatever punches she is dealt, navigating the peaks and valleys of both her personal and professional life. Brenda adapts to

pressure, balances the demands of a changing company and industry, and does it all with an amazing smile on her face. If ever in a time of need, Brenda is loyal and a friend to all. She gives selflessly to others and charitable causes, and she possesses a radiance and magnetism that draws others to her. Her customers describe her as detail-oriented, understanding, and terrific at the art of relationship building. Her boss describes her as a true professional who has high integrity and is knowledgeable, engaging, and fun-loving. This award is about spirit, and we recognize Brenda Highley for the smart, engaging, free spirit that she is. Congratulations Brenda, for receiving this well-deserved award.

About the Jana Quinn Award In memory of our friend, Jana Quinn, the members of Professional Women in Healthcare created the “Jana Quinn Inspirational Award” presented annually to a healthcare professional who is successful not only in their career, but in life. This person is a combination of a mentor, role model, adviser, and family person. She or he is not afraid to struggle and is someone whose combination of endearing qualities draw others to her or him. • Issue 1 • Spring 2018 11

By Jackie Jones

Devour The ATL with Special Guest, Scott Adams “My personal travels brought me to Atlanta for a New Year’s Eve celebration with friends. My timing was impeccable, because I had just asked Scotty Adams to give me recommendations for the next article of Devour. When my plane landed, I went straight to Six Feet Under and enjoyed a Bloody Mary, and even walked through the cemetery it overlooks! Enjoy these recommendations from Scott and his team.” —Jackie Jones

Local ATL Hot Spots Bones Steakhouse (Buckhead) • You cannot have an ATL restaurant write-up without putting Bones on the list! • When you are in Buckhead, do yourself a favor and go directly to Bones. Six Feet Under Pub & Fish House (Grant Park) • Fav: Oysters, Calamari, and... everything else! • Has a cool rooftop, and the original location overlooks a cemetery (hence the name). • ROOFTOP VIEWS... Recently named among the Travel + Leisure® Magazine Top 30 American Outdoor Bars!

“The ATL” While I am partial to good ole Nashville as the south’s newest and possibly best foodie town, the ATL has been on the foodie map for a long time. So when Jackie Jones (JJ) asked me to be a guest writer for this quarter, I was very excited. I decided the best way to give you the biggest variety of places to try was to ask the Share Moving Media staff to send me their favorite spots. Once I received the locations, I broke them into three categories: local hot spots, chains, and brewery companies.

TWO Urban Licks (downtown area) • My Fav: Appetizer- Salmon Chips; Dinner- Brisket & Mac N Cheese • Usually has live music on the weekends, and love the décor.

If you try them all, let me know and we will send you a t-shirt!

Scott Adams


TWO Urban Licks

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Chops Lobster Bar (Buckhead) • What’s good? Everything! • This is one of my all-time favorites. JCT Kitchen (Downtown) • If you want a cool scene and some great shopping, this is your spot. • S id Mashburn (GQ Magazine tailor of the year) has the place next door, there is a Warby Parker across the parking lot, and a Lululemon Athletica just one block away.

Chops Lobster Bar

Chains Capital Grille (Buckhead) • You have probably been to a CG before, but this one has one of the best views of ATL and several private rooms if you’re hosting an event.

JCT Kitchen Hal's (Buckhead) • We all eat at our fair share of steak houses in this business, but this one is old school with a style Mr. Sinatra would envy. • In my opinion, this is the top place on the list just because of how unique it is with its New Orleans inspired menu, live music, and local feel. • One caveat, they do smoke cigars in the bar area. Antico’s Pizza (near Georgia Tech) • This may be the best pizza you will ever eat outside of New York or Chicago. • The owner brought 3 brick ovens from Italy with him and his family when they moved here. • It’s great for lunch and a byob beer!

Legal Sea Foods (downtown) • The favorite dish on the menu according to Ms. Jolie Johnson is the “Cioppino.” • We are not in Boston, but Legal Seafood always delivers. Seasons 52 (Perimeter Mall North of 285) • Depending on the season, my favorite dish is the sea bass. • And, if you are counting calories (I don’t recommend it) this restaurant is a great choice.

Brewing Companies – All in ATL • Torched Hop Brewing Company • Sweetwater • Scofflaw • Orpheus • Three Taverns

Well, I think I just gained 25 pounds writing this article. Please let me know if you’re ever in town, I’d be happy to meet you at any of these amazing restaurants and/or brewing companies. • Issue 1 • spring 2018 13


Be an Underdog By Scott McGohan, CEO of McGohan Brabender

Unfortunately in my experience, many leaders shy away from being vulnerable. A large factor being a person with a vision and a dream is thought to appear strong and bold if you want to realize your dreams, and projecting this attitude of success works for some. For others starting their organizations, I am certain they also had many fears and most felt those fears on the pillow, alone and afraid. Society, banks, investors and employees all can have expectations of leaders showing unwavering resilience and authority, and many entrepreneurs can pull this off because most often they have no other choice.

Society tells us to always look bold and strong and people will follow. But Society is wrong, individuals love underdogs because most people see themselves as



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Unfortunately this attitude can create a mask of ego and pride very difficult to dismantle. You see, this attitude of success has carried them very far and why would showing anyone their inner-most fears be at all beneficial, when faking it has worked for so long. Customers, investors, banks all expect this from a leader, and leaders believe employees expect the same, but they actually don't. Great leaders know that being vulnerable might be the greatest trait of all. When you are vulnerable, it lets people know that they aren’t alone. All of us have problems, and many of our problems are most often living in our heads. Society tells us to always look bold and strong and people will follow. But Society is wrong, individuals love underdogs because most people see themselves as underdogs. Most often they won't fight for themselves, but they will fight for others. The beauty arises when they see vulnerability in its truest sense come alive and it transfers into their own lives. A leader who is tough enough and bold enough to share their weaknesses lets others know the leader isn’t as strong as they think, which can rise people up in the efforts of others. A leader that clearly identifies the problems in front of them and is vulnerable enough to say “I don’t have all of the answers” will develop a creative learning culture for employees who want to work together to solve the problems. They will do so, not only for the leader, but also for the customers—and for the business! I’ve had people tell me my vulnerability is seen as a weakness. The same people who say this may be the most broken of all. They’re paralyzed in their own mess and problems and mask them all in the guise of perfection. I’ve seen the benefits of showing my vulnerability. Being vulnerable makes us human. Pursuit of perfection is a terrible destination, and nothing is worse than being around someone who thinks they are perfect. So be an Underdog! Making progress and being successful is a beautiful destination, and I think is the only one we should all strive for, together. Hear more from Scott McGohan at the 2018 PWH Leadership Summit.


Company Vision and/or Mission: Location(s): 20 locations across the US, headquartered in Charlotte, NC Year Established: 1969 Number of Employees: ~ 2,300 Number of PWH Members: 44 Internal PWH Champion: Kelly Rakowski

Mission: To improve the health of communities. Vision: Through the collaborative power of the alliance, we will lead the transformation to high-quality, cost-effective healthcare.

Tell us about your products/services? Premier, Inc. is a leading healthcare improvement company, uniting an alliance of approximately 3,900 U.S. hospitals and health systems and approximately 150,000 other providers and organizations. With integrated data and analytics, collaboratives, supply chain solutions, and advisory and other services, Premier enables better care and outcomes at a lower cost. Premier, a Malcolm Baldrige National Quality Award recipient, plays a critical role in the rapidly evolving healthcare industry, collaborating with members to co-develop long-term innovations that reinvent and improve the way care is delivered to patients nationwide.

Why did your organization choose to become a PWH corporate partner? We were originally drawn to PWH because of its unique focus on the healthcare industry. The PWH program is flexible enough to meet our employees where they are in their professional journey. We feel that the PWH offerings, in particular the mentorship program, will be a great support to the development of women leaders at Premier, Inc.

Susan DeVore President and CEO Mike Alkire COO

Craig McKasson CFO

David Hargraves, SVP Supply Chain

Leigh Anderson, SVP Chief Information Officer

Kelli Price, SVP People

Kelly Rakowski, SVP Premier Performance Partners

Blair Childs, SVP Public Affairs

Andy Brailo, SVP Member Field Services

Dave Vorhoff, SVP Corporate Development

Chris Bailey, SVP Strategic Accounts

David Klatsky General Counsel

Andy Ziskind, SVP Academic Strategy • Issue 1 • Spring 2018 15


Make Work Better 9 Tips from 3 TEDs

By Rachel Bailey, VC of Webinars and Producer at Penwan Communication, Inc.


Empower yourself with nine key takeaways from three helpful videos on work, featured during our January 17, 2018 webinar.

1 – Convert other people’s s--- into your fuel Arab businesswomen, engineer, and expert in human capital, Leila Hoteit, instructs us to distinguish between other peoples’ issues and our own. If people judge you negatively, consider first if it is your problem or their issue. Don’t internalize it. Instead, use it as fuel to energize your mission. And–be happy, it drives people crazy!

2 – Work your life to keep work out of your life While domestic help is more affordable in her part of the world, Hoteit encourages us to apply our professional skills at home. Practice the art of delegation – even though Hoteit is an engineer she says her daughter is better at tutoring her younger brother with math. He gets the help he needs, and she learns responsibility. Also, make the most of technology while you travel with video calls! And, be intentional about scheduling family time, protect it and be fully present in it.

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3 – Join forces, don’t compete Networking AND making room for others may help you accomplish your most difficult tasks. While there’s always a time for competition and outperforming others, remember to collaborate too, especially with your team when launching a new product or service. That’s a great time for all hands on deck!

4 – Reflect on the good things Organizational Psychologist, Theresa Glomb, reminds us that good things do happen at work. It’s just that we tend to focus more on the bad. She challenges us to reflect on the good by taking 5 minutes each day for 3 weeks to write down good things that happened, why they happened, their effects, and how to position for them to happen again. (To try the challenge, email

5 – Make meaningful progress on your work tasks It’s not that we don’t like our work, it’s more the case that we struggle to get our work done. And since we love being in the zone and then crossing things off our list, consider what keeps you from getting your work done. Remove or otherwise manage those obstacles by setting aside 60 minutes each day for uninterrupted work, position yourself to get started on your work tasks quickly, and focus on unitasking rather than multi-tasking.

6 – Help someone, connect with that person, and reflect on it Again, Glomb’s research and that of others shows that helping people actually makes the helper feel better and a single act of helping can repair a bad mood. After you’ve helped someone and connected with them, think about the beneficiaries of that good act. That’ll make you feel even better.

7 – Believe you are not powerless Communications consultant, David Grady, has a cure for a common illness among office workers worldwide he refers to as MAS – mindless accept syndrome. The first step is to take control and fight the urge to simply accept invitations to excessive meetings.

8 – Click tentative and contact the meeting host The next step is to click tentative – that’s why it’s an option – and contact the meeting host to ask what their goals are and how you can help. Maybe that person doesn’t really need your help.

9 – Model better behavior As you schedule your own meetings, be specific about goals and agendas. Others may catch on. And for the love of animals, be explicit about what number to call and its pin. Don’t make attendees search through a generated script to find that information. Plus, give people a heads up if it’s really a video call and not a phone call. Some of us work from home!

Here are links to the videos that provided these tips. Thanks TED. Video 1:

Video 2:

Video 3:

3 Lessons on Success from an Arab Businesswoman – Leila Hoteit Professional Arab women juggle more responsibilities than their male counterparts, and they face more cultural rigidity than Western women. What can their success teach us about tenacity, competition, priorities and progress? Tracing her career as an engineer, advocate and mother in Abu Dhabi, Leila Hoteit shares three lessons for thriving in the modern world. (video length: 14:02) watch?v=b28brIs1OmM

Let’s Make Work Better - Theresa Glomb Glomb strives to understand how to create a positive experience at work inclusive of employee flourishing, growth, happiness, and satisfaction. She’s trying to make work great (or at least a little better). In this talk she shares three evidencebased ways to improve our working lives. (video length: 18:35) watch?v=oCYeEt94EMc

How to Save the World (or at least yourself) from Bad Meetings – David Grady Grady has some ideas on how to stop an epidemic of bad, inefficient, overcrowded meetings plaguing the world’s businesses — and making workers miserable. Resist the idea that you are powerless to do anything but attend poorly run meetings and suffer through them. (video length: 6:44) com/watch?v=F6Qo8IDsVNg • Issue 1 • spring 2018 17


Upcoming Courses: ENHANCE



with Online Certification Courses by Caliper University


with Online Certification Courses by Caliper University PWH is proud to partner with Caliper, an employee-assessment and talent-management-solutions company that helps businesses align talent with strategy. All courses are open to both women & men. Choose from three 8-week online courses based on your career level. Each course includes: • Personal Assessment • One-on-one Consultation • Custom Insight Report

• • •

Course Preparation 2 Interactive Webinars Booster Session (Reinforce new skills)

Professional Development

For aspiring leaders, the Professional Development Path provides education to help individuals communicate more effectively, collaborate productively and maximize their overall potential.

Registration deadline: July 13th | Course begins July 16th

Management Development

Justine Albright Associate Product Manager, B. Braun Medical

The Management Path is designed to provide managers with the tools needed to communicate more effectively, improve ability to make important decisions and obtain all of the competencies needed to manage their team.

Registration deadline: August 17 | Course begins August 20 th


Leadership Development

Co-facilitated by Caliper’s Karen Triola, PHR, Consultant, Organizational Development Services & Steve Hrop, PhD, Vice President, Organizational Development Services

The Leadership Path is designed to enhance the capabilities of current leaders and support the development of new leaders so that your organization is better prepared to face challenges and recognize opportunities.

Registration deadline: September 21st | Course begins September 24th

Register earlyearly. • Space is limited Register

Space is limited.

Member Non-Member

$475 $525


TODAY! Visit REGISTER for details and registration information.

Visit for details and registration information.

Welcome New Members* Amber Alexander Vizient Roland Baker Premier Corinne Colgan Premier Margo Collins Optimal Healthcare Solutions Carolyn Cooke Diversey, Inc. Barbara Crutchfield Vizient Lindsey Demarest Vizient Leah Desloge Premier Melinda Gardner Vizient Therese Grossi Cardinal Health Paula Gurz Premier Shonda Harper Premier Kayce Kalpin Premier Lindsey Knudten Sekisui Diagnostics


Stacy Lofton Premier Kathy Mannone Sysmex Americas, Inc Albana Mansoor Vizient Stacy Mason Premier Daniella Oropeza Vizient Louise Ramirez Sekisui Diagnostics Jordan Rapking Midmark Darcy Snell Vizient Jill Solovey Premier Whitney Taylor Vizient Darla Thompson Diversey Jennifer Andersen Premier Catherine Bakalar Premier Emily Bartlett Premier Healthcare Solutions

Kristin Carlson BBraun Medical Robin Carver Premier, Inc. Pauline Dennis Diversey Rebecca Grupp Diversey Morgan Guthrie Premier Debi Haley Bovie Christina Howell Provista Geri Johnson Premier Becky LaGrone Vizient Myla Maloney Premier Bri McDowell Henry Schein Karine Neumann Vizient Kerry Stellar Aesculap Laura Stokes Vizient

Spring 2018 • Issue 1 •

Melissa Szabo aptitude LLC Jessica Tenschert Diversey Punitha Velusami Vizient Jessica Wells Vizient Nancy Wobig Vizient Debora Alessi Premier Inc Ashley Bays Premier Heather Brown Graham Field Brigitte Chorey Vizient Kelly Conklin Premier Debbie Corey Premier Miriam Gray Diversey Doris Harris Vizient Jenean Harris Sysmex

LaShaun Jackson Vizient Joyce Kirimi Provista Alyssa Kroll Graham Field Rachel Martin Vizient Beth Mehling Vizient Heather Pendergraft Strategic Staffing Solutions Lori Rainey Vizient Kelly Rakowski Premier Sharon Roberts Premier Bridget Ross Henry Schein, Inc. Palvi Waghela Provista Kelsey Witt B. Braun, Inc. (Aesculap Implant Systems, LLC) Missy Wozetek Premier

Anita Zado Premier Trish Ajello Vizient Kim Atkins Diversey Laura Berberian Premier Angie Boliver Vizient Bianca Briola Premier Crystal Climer Premier Inc Peggy Crabtree Premier Pam Daigle Premier Andrea Fingers Vizient Virginia Harper Sekisui Diagnostics Roberta Jacobs None at this time (Formerly Gendron, Inc) Kristian Johnson Vizient Christine Koh Vizient

New Members (continued) Kat Logan Graham Field Jessica Lucio Vizient Lynda Martin Premier Tami Maurer Vizient Jill Mayrand Premier Erica McDaniel Premier

Brittany Meye Georgia Pacific Ellen Mitchell Sekisui Diagnostics Deb Newland Premier, Inc. Thelma Valle American Diagnostic Corporation Heather Adams Premier Larinda Becker Diversey

Teresita Castillo Premier Mari Jo Chamberlain Action Health Lisa Chaney KTP Megan Clifford Provista Annette Copeland Vizient Amy Gilfillan Vizient

Allison Golding Premier Katrina Harper Vizient Camber Hayman Vizient Bobbie James Premier Healthcare Solutions Margaret Lonappan Vizient Melissa Masopust Premier

Ashley Miller Medline Julie Mueller Premier Angelynn O’Connor Encompass Group LLC Lisa Palmer PDI Healthcare Aisha Pittman Premier Ariann Polasky Premier

Melanie Proctor Premier Jacquelin Townsend Aesculap Anne Trieste Vizient Morgan Vail Provista

*As of January 31, 2018


Medicare, Medicaid Updates and an Early Advocacy Win for 2018 By Linda Rouse O’Neill, Vice President, Health Industry Distributors Association (HIDA) Late last year, I had the chance to participate in one of the PWH educational webinars by providing an update on recent Medicare and Medicaid program changes, as well as outlining potential implications for various healthcare providers. I’ll provide a high-level recap in this column for those who may have missed the session, but I also encourage you to take advantage of future professional development opportunities PWH offers to its members.

Medicare In its first year, the Trump Administration made a number of key regulatory changes at the Centers for Medicare and Medicaid Services (CMS). These include rolling back the previous administration’s bundled payment program, soliciting feedback on current requirements, and taking steps to reduce the regulatory burden on providers. HIDA expects CMS to continue its efforts to link payments to care quality and outcomes in the acute, post-acute, and physician markets. Be sure to get familiar with the programs and policies already in place that affect all three markets—such as the Meaningful Measures initiative, IMPACT Act, and Merit-Based Incentive Payment System (MIPS). Some new changes are taking effect in 2018 and are covered in greater detail within HIDA’s Medicare 360°: 2018 Medicare Reimbursement Report.

Medicaid Leaders in the House of Representatives have expressed interest in entitlement reform for this calendar year. As a result, changing Medicaid will likely be a key element of any entitlement reform effort since the program comprises a large portion of federal

spending. While it is unlikely entitlement reform legislation will advance during an election year, it is still important to be mindful of potential cuts to your customers. Many states also will face new Medicaid budget pressures this year. Federal funds for states that expanded Medicaid under the Affordable Care Act are decreasing, even though enrollment and spending continue to grow. If you’re looking to take a deeper dive into national trends, reimbursement changes by state, as well as a granular look at Medicaid expenditures across the country, be sure to check out HIDA’s Medicaid 360°: State-by-State Medicaid Report.

Medical Device Tax Delayed for Two More Years In an early 2018 victory for medical-surgical products manufacturers and distributors, the president signed a spending bill into law this January that included a measure delaying the 2.3% excise tax on medical devices for two more years. The law also delays the “Cadillac” tax by two years and the health insurer tax by one year. A full repeal of the medical device tax remains a key advocacy priority for HIDA and its members, but this delay should still be seen as an important victory for our industry. HIDA and PWH members sent more than 100 letters to over 50 members of Congress within a week, and it’s clear our messages are being heard on Capitol Hill. While we should cheer this success, we should also be mindful that there is always more work to be done. I invite you to remain actively involved in HIDA’s advocacy efforts; if you’re unsure where to start, please email me at or our team at • Issue 1 • spring 2018 19


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