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WORLD-FIRST £56M MEDICINE MANUFACTURING CENTRE ANNOUNCED INSIDE: B2B, Tourism & Leisure, Business Support & Finance, Education, Training & Development, member updates & lots more...

Business Matters Summer 2018


President’s Welcome An extremely warm welcome to the 2018 summer edition of business matters. Let me start with some fantastic news for the region. A new £56 million UK innovation centre, which will revolutionise how medicines are manufactured, is to be located in Renfrewshire. A world-first, the new industry-led Medicines Manufacturing Innovation Centre (MMIC) will offer pharma companies, from start-ups through to multinational organisations, this unique service is intended to develop and adopt novel manufacturing techniques to adapt into their own manufacturing processes. By transforming processes and technologies, the speed of bringing new drugs to market could improve drastically. The new centre will be positioned close to the £65 million National Manufacturing Institute for Scotland (NMIS) and at the heart of an Advanced Manufacturing Innovation District. The MMIC aims to attract over £80 million of R&D investment by 2028 and will create a large number of high value jobs by 2023. Up to 90 jobs will also be created or retained in companies involved in the design and build phase and post-construction. I have said on a number of occasions that it is vital that a workforce can easily access these new and existing facilities. We must ensure that our transport and infrastructure is improved in order that poor connectivity does not hinder our ability to attract more of these world class companies to Renfrewshire. On the subject of connectivity and the proposed Heathrow expansion, the Chamber CEO along with our colleagues at Scottish Chambers & Glasgow Airport recently met Baroness Sugg -Undersecretary of Transport to emphasise the importance of expansion. Protecting and expanding our connections with London and the rest of the world are vital to stimulate the economy throughout the region. We still have a long road to go before these plans reach fruition and it is crucial that we get it done. On the subject of the Airport, I wish to

offer my congratulations to my namesake Mark Johnston who after a number of years of service has been promoted to Managing Director. A recently published report on business rates disappointingly saw Renfrewshire lagging behind many other regions in Scotland when it comes to the progress of Business Rates Appeals. Across the Renfrewshire Valuation Joint Board, only 1.1% of appeals have been resolved, equating to just 38 of the 3,542 appeals lodged. The “Appeals” progress has been mixed across the country, however in nearby Dunbartonshire & Argyll and Bute, significantly more progress has been achieved with a similar number of appeals – with 575 of the 3,460 appeals now resolved. “These statistics are even more concerning when we look within the constituent local authorities. In both East Renfrewshire and Inverclyde respectively, only two appeals each have been resolved, less than 0.5% of the total in both local authorities. So far, approximately 45% of the appeals resolved across Renfrewshire have resulted in a change to the rateable value of a business. Businesses deserve to be charged fairly, and it is critical that the process of appeals resolution is accelerated to allow this to happen. Renfrewshire Chamber of Commerce would urge assessors working across Renfrewshire to increase the pace of progress, and we continue to work in partnership with Scottish Chambers of Commerce to ensure that the Scottish Government delivers a Business Rates system which is more responsive to business needs.” A new customer service excellence training scheme has been launched to ensure Paisley is primed to welcome visitors to its events and attractions in the coming years. Customer experience is a key part of any visitor’s impressions of a place and the new Paisley Welcomes programme will provide enhanced training to those coming into contact with visitors. The Paisley Welcomes programme is an online module which covers both

customer service training and information about Paisley and Renfrewshire. The training is open to individuals as well as businesses. Interested parties are encouraged to register for the online module as the first 2,000 people to sign up will be able to complete it free of charge as Renfrewshire Council and Scottish Enterprise are helping to fund the scheme. A wide range of users can benefit from taking part – from school leavers wishing to develop their skills through to front of house staff who are often the first point of contact for visitor questions. The overall aim is to create a consistent customer experience, but it will also encourage cross-selling leading to visitors staying longer and spending more and create repeat visitation. As normal at this point in the year we do not have any events in July however the Chamber team will be launching Rocco 2018 towards the end of the month. The Roccos are a great opportunity for you to be recognised for your efforts and achievements over the last year. Winning a prestigious Rocco Award is no easy task, the shortlisting and judging process is taken very seriously. I encourage you to enter at All that remains is for me to wish you an enjoyable summer and hope you have an opportunity to enjoy a break. Support your Chamber and your Chamber will support you.

Tom Johnston, President Renfrewshire Chamber

Helping Renfrewshire Grow & Prosper


A Warm Welcome from our Chief Executive Thank you to all our exhibitors and those who attended Business Matters in Renfrewshire on the 10th of May. The event was a great success with over 50 exhibitors and 400 people attending throughout the day. In particular the six seminars on hot topics proved very popular. Feedback shows the importance of B2B with many connections made on the day. We hope to return next year. The Queens Awards for Enterprise are a program to gain recognition for your business in areas of innovation, international trade, sustainable development and promoting opportunity through social mobility. We have many high performing organisations in Renfrewshire and I would encourage you to look at the program and consider entering. Statistically companies who have won see an uplift in business following their award. Consider the example of Bridge of Weir Leather, a five-time winner in the International Trade category which is an incredible

achievement and huge team effort. They talk of the positive benefits to staff and customers with a sense of pride and recognition throughout the organisation. Consider having a look at the program, read more about how to enter on Page 5. STEM Fortnight returns in October 2018 – can you help? We are looking for organisations who offer an activity for a young person in a STEM subject (Science, Technology, Engineering & Maths) please get in touch. We also hope to run the successful skills ambassador program once more in September 2018 - could you be a role model and help mentor a group of young people? This program has been getting strong results and we seek a fresh input of experience to work with our young people, meeting with them five or six times over the school year. Rocco 2018 will open for entries towards the end of July. Entry is free and open to all members regardless of location. If you are a non-member your business must be based in Renfrewshire. There will be categories relevant to all

sizes & sectors of business. May I pass on my thanks to Audrey Cumberford as she moves to take up the role of Principal at Edinburgh College in the coming months. Audrey has been a passionate supporter and advocate of the Chamber for many years and we wish her well in the next exciting step in her career. Finally, a reminder we have no events in July and our program returns towards the end of August. Have a great Summer and best regards

Bob Grant Chief Exec

Renfrewshire Chamber of Commerce Bute Court, St Andrews Drive, Glasgow Airport, PA3 2SW t: 0141 847 5450 / f: 0141 847 5499 e: / w: Next issue of Business Matters is Autumn 2018 Deadline for editorial and adverts is 21st September, issued mid-October 2018. Themes are Rocco shortlist / export / logistics and transport / manufacturing. Content out with themes welcomed

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Business Matters Summer 2018


Bridge of Weir Leathe prestigious 2018 Que

Bridge of Weir Leather Company has been honoured with one of the world’s most prestigious awards for international trade. The company was named among the Queen’s Award winners for 2018, as is tradition, on the 21st of April – the birthday of Her Majesty The Queen. The announcement marks the fifth time Bridge of Weir Leather Company has been named a Queen’s Award winner, always in the International Trade category, with the previous award made in 2012. (Queen’s Award for Enterprise honours were also received in 2000, 1996 and 1985). In the announcement made by the Queen’s Awards, it was stated that:“Historically, the Bridge of Weir roots can be traced back to 1758, although the Bridge of Weir Leather Company started trading in 1905 and has one of Europe’s largest leather production facilities. The company is part of the Scottish Leather Group and is the only UK leather manufacturer specialising in the automotive industry. The company has operations in the USA and China to support local customers, and strong markets in Germany, Canada and Poland. Initiatives like its unique and industry-leading sustainability strategy

have led to new business, particularly with eco car manufacturers. Overseas sales have grown by 74% over the last three years and the proportion of sales exported has increased to 90% of total sales. The company wins the Queen’s Award for International Trade for Outstanding Short Term Growth in overseas sales in the last three years.” Commenting on the Award, Bridge of Weir Managing Director, Karen Marshall, said: “In the three years of trade that this award represents, from 2015, Bridge of Weir Leather Company has embarked on a number of ambitious business developments. From work on our brand, image and design work internationally, to sustainable innovations and, as is the subject of this award, expansion overseas. None of these developments have been without heavy investment or risk, and this award is an endorsement of these ambitions and their reception by the international auto industry. We now have further overseas partnerships in Latin America, to add to existing operations in China, Europe and North America. This Award is a huge source of pride for our company and it is down to the hard work of each and every individual within the business – all of whom deliver the

Karen Marshall – Managing Director

outstanding quality, craftsmanship and service we are recognised for.” Bridge of Weir Leather Company is the largest automotive leather supplier in the UK, competes in the top 10 globally, and has been at the forefront of innovation and quality for over a century. Starting with the Model T Ford in the early 20th century, the company now supplies the global automotive industry and its greatest brands and products that are household names around the world. The company’s leather has been a major export from Scotland for 70 years, with 90% of its product now sold overseas to more than 30 countries spanning the globe.

Helping Renfrewshire Grow & Prosper

her wins ueen’s Award

“The Queen’s Award application process was a detailed exercise that was challenging enough to ensure that our business met the criteria for achieving the Award. The on-line submission was very well laid out, easy to navigate and had strict limits on the word count for each section. I identified colleagues from specific areas of the business who contributed to each of the sections where their particular knowledge and expertise was necessary. Sufficient time needed to be allocated to collect information or evidence for elements of the financial and commercial questions. Applications had to be submitted by 1st September; we completed the form over an 8 week period prior to that date, which gave us ample time to compile and review the answers in each section. No part of the application was particularly difficult, as we were simply explaining what our business had achieved with regard to International Trade and how we had achieved it over a 3 year period. The main difficulty we encountered was to keep to the word limit without losing the substance of our answers.” David Archibald, Chief Operating Officer, Bridge of Weir Leather Company Limited “This is Bridge of Weir Leather Company’s fifth Queen’s Award for Enterprise in the International Trade category. This is a very prestigious award which has both national and international recognition. On each occasion we made much of the award ceremony at which the Lord-Lieutenant presides. We involve employees, customers, suppliers, the local community and other important stakeholders in our celebrations. We were delighted with the interest shown by our international customers and supply chain partners, as it seems that anything connected with our Queen has an enormous positive impact in other countries. The Award helped bolster considerably our international image and reputation - a Queen’s Award is a trusted and respected seal of approval of a company’s standing. Of equal benefit was the boost to morale and general well being of our employees, for whom the widespread recognition provided by the Award made them feel even more valued and important as contributors to the nation’s economy.” Jonathan Muirhead OBE, Chairman, Scottish Leather Group Limited


About Queen’s Awards for Enterprise The Queen’s Awards for Enterprise are the most prestigious business awards in the UK. The awards were first established in 1965 and since then over 7000 companies have achieved a Queen’s Award. The awards celebrate the success of exciting and innovative businesses which are leading the way with pioneering products or services, delivering impressive social mobility programmes or showing their commitment to excellent sustainable development practices. This year 230 UK businesses have been recognised for their contribution to international trade, innovation, sustainable development and promoting opportunity (through social mobility). 8 of these businesses won double awards. The Queen’s Awards for Enterprise 2018 include: • 152 awards for international trade • 72 awards for innovation • 8 awards for sustainable development • 6 awards for promoting opportunity The Queen’s Awards for Enterprise 2019 are open to applications until 12th September 2018. Almost all UK businesses (including non profit) can apply, and the application process is free. All applications must be made online, and you may apply for more than one category. All entry forms, eligibility criteria and information on how to apply is available at

Business Matters Summer 2018


It’s all change at Allstaff, but no change really...

It’s all been happening at Allstaff. Last month, 18th May to be precise, marked our 37th Birthday; yes, it all began back in 1981. However, notable though it is, that was not our big news because we were delighted (and slightly saddened) to announce some key changes at Allstaff, mainly that Joan Sim had decided to retire from the business; after 35 years of dedicated service, we are sure all the clients and colleagues who worked with her over the years will join us in wishing Joan all the very best as she takes a well-earned break. It’s no surprise that the reigns have been passed to a very experienced and long-serving management team; Carolyn Moir-Grant, Martin McGill and Ryan Robinson have now completed a management buyout and will assume ownership and responsibility for the future development of the business. Carolyn Moir-Grant is now Managing Director, Martin McGill continues as a Director and is joined on the Board by new Director, Ryan Robinson. Carolyn Moir-Grant has been with the business for 25 years and following the successful MBO she said, “Martin, Ryan and myself are delighted to be given this opportunity to build on the success that has been achieved over the years by past and present colleagues. We are fortunate in being supported by a really

dedicated team of professionals many of whom have been with the business for decades. I’m looking forward to continuing to build what is already a great business”. The MBO has done little to slow down the ongoing commitment to the adoption of new technology; following the major investment in state-of-the-art Recruitment software at the end of 2017, Allstaff is now making progress in the next phase with the introduction of new Finance and Administration software. This latest investment provides a seamless process for Management reporting for their clients, AWR, advanced compliance and online timesheets. In many ways, a lot has changed, but at the same time, very little has changed. Allstaff will continue to invest in the future to ensure that clients get the best possible service; whether it’s a temporary or permanent position to be filled, they are confident they will be able to find, recruit and manage the process in an even more professional, efficient and streamlined manner. As Allstaff enters its 38th year, they do so with a great deal of excitement and optimism which has been made possible by the legacy that has been provided by both Joan Sim and her predecessor Sheena Fleming. The new management team were quick to acknowledge both for the solid foundations that have been laid over almost four decades.

Helping Renfrewshire Grow & Prosper


Business Matters Summer 2018


Looking for a job that makes a difference to the world we live in? Thermo Fisher Scientific are recruiting now

As the world leader in serving science, our work is more than something that fills our days. When you’re part of Thermo Fisher Scientific, you’ll do challenging work, and be part of a team that values performance, quality and innovation. With revenues of $20 billion and the largest investment in R&D in the industry, we give our people the resources and opportunities to make significant contributions to the world. No other company can match our range of customer touch points – technologically, geographically or commercially. We help our customers in finding cures for cancer, protecting the environment, making sure our food is safe thousands of important projects that improve millions of lives. Based at Inchinnan Business Park, Paisley, our dynamic Inside Sales team are supporting customers’ breakthroughs by ensuring they have the top technologies at their fingertips. As an Inside Sales

Representative, you talk to customers every day who have different needs and challenges with their research, and position our products to solve these problems. Here’s what they say about their role with Thermo Fisher Scientific: “The most enjoyable part of the job for me is being able to offer a solution to scientists trying to make a difference to the life sciences world.” “Building relationships with our customers is the fun part as you get to help them solve their problems, offering our full portfolio. Engaging in their research and finding out their needs, and being able to offer great customer service is what keeps us all happy.” “We work in such a motivated, fun team with good morale, within an exciting, fast paced company where there is lots of room to develop.” “I love working for Thermo Fisher Scientific knowing that the work we do every day is making the world a healthier, cleaner and safer place. It’s also great

to be part of a happy, fun, vibrant team which adds to the enjoyment of the job!” We offer a robust training programme for new employees to introduce our organization, systems and products but it doesn’t stop there; we are committed to supporting the continuous development of our employees with our Sales Academy Tracks and Thermo Fisher University giving a wide range of skill enhancing courses face to face and online to allow you have a long lasting career with us. Escape the lab and come work as part of a global team at the cutting edge of science and with a singular mission – to enable our customers to make the world healthier, cleaner and safer. Each one of our 70,000 extraordinary minds has a unique story to tell. It’s not just a career, it’s a chance to realise your best – professionally and personally. Join us and contribute to our mission— enabling our customers to make the world healthier, cleaner and safer. Apply today!

Helping Renfrewshire Grow & Prosper


Why your business should build environmental and health & safety competency Ask any business what they want from training investment in staff; you’ll find competency and motivation are common responses. In the areas of environmental and health and safety (EHS) competency, whilst there is a role for learning on the job, reading up and learning from others over time is possible; as the Environmental Projects Engineer, Hyster-Yale Group puts it “for someone with full time operational responsibilities, it can be difficult to make time to close the doors and begin to interpret new pieces of legislation or in this case ISO revisions.” Businesses audited to ISO 14001 and OHSAS 18001/ISO 45001 standards and Supplier Approvals will already be familiar with training and competency evidence requests – such as for training records and certificates. Certificated EHS training from Mabbett helps fast-track time-poor staff with their EHS learning journey, providing evidence for auditors! With Directors’ EHS responsibilities in business set in stone through legislation such as the Environmental Liability

Directive and the Corporate Manslaughter Act, business leaders often use EHS training for staff at all levels to support improved EHS performance. Performance indicators include local ownership and responsibility for EHS matters. Training works – as the Stores Manager, aerospace company said “The IOSH Managing Safely course got me thinking about my responsibilities towards health and safety. Lots of food for thought.” Reduced risk of incidents and lost time from accidents and spills, reduced energy use and waste (saving money), positive workforce engagement and good PR all bring positive impact – as one of our Water Retailer clients said “we are now able to demonstrate our positive environmental

impact through water savings year on year for our customers”. EHS training is a fantastic opportunity to develop staff careers, increase staff responsibilities and individual motivation – like this new internal environmental auditor from PX Limited said “the IEMA Certified Internal EMS Auditor Course was a good mix of theory and exercises. I can relate topics back to the workplace.” Mabbett are Renfrewshire Chamber members providing QEHS consultancy and training locally. Contact our Team on T: 0141 227 2300 or E: training2@mabbett. eu to identify impactful consultancy and training; quality, environmental, health and safety, and energy from Mabbett to improve your business.

Upskill your business - build staff competency through attending Mabbett EHSQ courses. IEMA Environmental Courses

IOSH Health & Safety Courses

Ecology Courses

Accident Investigation

Waste Duty of Care

Risk Assessment

Sustainability & Environmental

Process Safety


COSHH / Chemical Management

Chemical / Spill Training

ISO Internal Auditor

Circular Economy for Business Leaders

(9001, 14001, 45001, 50001)

Our trainers are experienced trainers and consultants bringing training to life through practical exercises and lively discussion. Trainees come away with new levels of knowledge, skills and competency to bring back to the workplace. Training can range from 10 minute toolbox talks to 2 hour sessions to 5 day courses.

For more information on our training courses please contact Suzanne Lindsay, Training Manager on T: 0141 227 2300 or E:

Business Matters Summer 2018


Transforming lives through large scale regeneration ENGIE logotype_gradient_BLUE_RGB 14/04/2015

24, rue Salomon de Rothschild - 92288 Suresnes - FRANCE Tél. : +33 (0)1 57 32 87 00 / Fax : +33 (0)1 57 32 87 87 Web :

ENGIE is the leading provider of regeneration services in the UK. Our positive impact in Renfrewshire and west, central and eastern Scotland is driven by our commitment to delivering high-quality services that meets our customers’ needs. Our strategically recruited regional team operating from modern and resilient headquarters in Bellshill, North Lanarkshire is focussed on three key activities:- Energy: Services and Regeneration. As the UK’s leading district energy company, we operate some of the largest and most technically demanding district energy schemes which serve users in Public; Commercial; Industrial and Residential sectors. We work in close partnership with Renfrewshire Council and other public bodies to deliver a range of integrated

services including Facilities Management and Business Services. As a leading provider of regeneration services in the UK, we work in a diverse range of markets and sectors delivering Community Regeneration; Refurbishment; Repairs; Maintenance and Housing Construction. At ENGIE we are passionate about improving the lives of the communities we serve so they can continue to grow and thrive. From Homes to Hospitals; Schools to Municipal Buildings; our broad range of skills are an asset and add environmental, economic and social value. Our customers benefit from our energy efficient and smart building solutions, our provision of effective and innovative services, the transformation of communities and neighbourhoods and the supply of reliable, flexible and


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renewable energy. We have the expertise and resources to maintain and support communities, ensuring that we offer sustainable initiatives that deliver a life-long positive impact. We predominately work in partnership with local authorities, registered social landlords and participate in Scotland’s strategic local, regional and national procurement and investment frameworks. We create places people want to live by dramatically improving the quality of life for residents and generating deeper environmental, social and economic benefits. We are highly collaborative and our Energy, Services and Regeneration capabilities are playing a leading role in the UK’s transition towards a decarbonised economy and a more secure and sustainable future.

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Helping Renfrewshire Grow & Prosper


ENGIE is focused on delivering energy, services and regeneration across Renfrewshire Our 17,000 employees combine these capabilities for the benefit of individuals, businesses and communities throughout Renfrewshire and Scotland.

Effecting positive change in everything we do

Our services include: • Estate regeneration, including refurbishment and construction • Facilities management • Business services • Energy supply and efficiency • Energy infrastructure • Property services and maintenance • Regenerating and maintaining community and public facilities • New affordable homes and homes for older people

To find out more about ENGIE’s positive impact in Scotland, please visit or call Stevie Nugent, Head of Business Development on 01698 234300 ENGIE UK Places & Communities

ENGIE Avondale House 7 Phoenix Crescent Strathclyde Business Park Bellshill, ML4 3NJ @ENGIE_Places_UK

Business Matters Summer 2018


How will Cambridge Analytica change social media for business? 1) Mean more companies will take a chance without Facebook Tesla, Space X, Mozilla, Sonos and Playboy all ceased advertising or closed their Facebook pages in the immediate aftermath. Companies are now much more likely to consider just how valuable Facebook in particular is (at least until it takes tangible steps to get its house in order).

Gary Ennis, Founder and Managing Director of NSDesign Ltd

Social media for business is about to change, and you’ve got Cambridge Analytica to thank for that. While GDPR might end up something of a damp squib, Cambridge Analytica’s use of Facebook data has raised genuine concerns about online privacy. We’re yet to find out whether the company (now in administration) did anything illegal. But, it’s safe to say it voided Facebook’s terms, and was somewhat short on scruples. So What happened with Cambridge Analytica? The short version is the company: 1. Gathered data from 87m Facebook users (mainly without authorisation) 2. Used it to create detailed personality profiles 3. Shared these profiles (through affiliated companies) with political campaign groups Investigations are now underway into whether the UK’s ‘Vote Leave’ campaign voided campaign spending rules by utilising this data. And, in the US, authorities are looking at how groups linked to Trump’s election campaign used this data to target

individuals with (often fake) news stories that could sway their opinion. But, the thing most consumers really care about is how their data was acquired. This process involved an app called ‘thisisyourdigitallife’, which hosts personality quizzes. After participants agreed to the terms of a quiz, the app scraped all their Facebook data – as well as that of all their connections for good measure. While noted in the T&Cs, consumers clearly feel uncomfortable having their data taken and used for commercial purposes without their express authorisation. How will this debacle affect social media for business? Mark Zuckerberg has already been hauled in front of the US Congress to answer questions – and, it was hilarious. But, how will this situation affect social media for business? In our eyes, it’s likely to:

2) Lead to Facebook putting more emphasis on promoting transparency Facebook knows users will now be more sceptical about data usage and the information promoted to them. This will start with a charm offensive – lots of glossy messages about how angelic the company really is. But, Facebook might also back this up with algorithmic updates relating to data-gathering/article promotion, which will require you to adapt your strategy. However, the effect might not be so dramatic Even the most drastic estimates suggest only a small proportion of Facebook’s 2.19bn users will quit the platform altogether. In fact, Facebook usage actually rose immediately after the news broke. So, don’t discount this channel just yet. Instead, bide your time and see what action Facebook takes. In the meantime, you could even leverage this situation by promoting your own privacy credentials. The Facebook debacle won’t immediately change the process of administering social media for business. But, what it has done is open consumers’ eyes to some of the shady data-gathering techniques bubbling away beneath the surface. So, make sure you’re one of the good guys, and are using data/customer information in an honest, transparent and ethical way that customers can trust. Looking for help with social media marketing on Facebook? Talk to our experts today!

Helping Renfrewshire Grow & Prosper

PrimoPrimus PrimoPrimus are a specialist company who Reprocess all current unrecycled plastics and waste tyres. We deliver specialist training to Local Authorities, Waste Management Companies and all businesses to help them minimise and reduce waste. The UK currently recycles 29% of plastic waste with the other 71% going to landfill, incineration or into the natural environment. Over 5.5 million tyres go to waste every year, and is increasing by 500,000 tyres every year. PrimoPrimus are the only company in the UK that is focussing on all plastics that are currently unrecycled and all types of tyres. We are using a technique which uses heat and temperature to break them down into their raw form and we add no chemicals to the process. Materials produced are oil, carbon black and steel which can all be reused. We are working towards a plastic free environment and helping to protect nature. For more information Go to website: Or call: 07538064278


You will know electrical parts suppliers, but not like this Lockwell Electrical may be the new boys to the block, having started trading in Kelvin Gate, Hillington only last year, but the company history stretches further than that. We have many branches throughout England, some that have been trading for over 30 years. With such support and knowledge propping up the new Glasgow branch, we have made fantastic progress so far. We can help with just about any electrical part, but our specialty is in the industrial sector. Our stocked product includes Schneider, Weidmüller, SICK, Leroy Somer and many others. We are also carbon trust accredited, meaning we can provide financial and technical assistance with Energy Efficient projects for SME’s With a product knowledge and 90 years of combined industry experience within the branch, we always find a solution to your problem. Whether it’s a cable or lighting enquiry to a full energy audit, give us a call to see how we can help. 0141 810 4040

Hillington Park Innovation Centre Friday 31st August 2018: 9.30am – 4.30pm £150 per person (+ VAT)

EMBRACE THE SPACE NS DESIGN helps businesses do things better online. Our next social media masterclass takes place on Friday 31st August at Hillington. We believe every business can get what they want from Facebook, Twitter, Linkedin and the rest in less than 20 minutes a day. ‘Embrace The Space’ will show you how. More details at

Business Matters Summer 2018


intu Gift Card - the gift of choice 114680 - BH Gift Card Ad 130x180 v3 RM.indd 1

We all know too well the dread of the last-minute gift shop. The uncertainty as you contemplate the perfect present. This summer at intu Braehead and Soar we can help you give the best gift of all: the gift of everything. The intu Gift Card lets them choose exactly what they want. You can use the intu Gift Card at more than 2000 stores, restaurants and leisure facilities across our 14 shopping centres nationwide. Here at intu Braehead summer is the time for family; it’s about spending quality time together and enjoying big days out. Whether it’s shopping, dining, skiing, climbing, or jumping: the intu Gift Card has the whole family covered. The intu Braehead gift card can be used at over 120 stores, restaurants, cinema, retail park, and even on the slopes.

114680 - BH Gift Card Ad 130x180 v3 RM.indd 1

Load the Gift Card with any amount from £5 to £1,000. The cardholder can use the card as many times as they like until the balance is exhausted (or blow it all in one exhilarating splurge!). The card will be valid for 12 months from the date of issue. Giving you plenty of time to plan days packed full of fun! The difference at intu is that we understand the differing needs of our consumers, supporting Wedding and Christmas saving clubs. Life is full of special moments, but we understand that celebrating every occasion can get costly, so why not start a saving club with intu? Simply create an account and top it up whenever you can, from as little as £5 a time. So, whether you’re planning for Christmas or just looking to put some money aside to treat yourself to

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the hottest looks this summer; we’ve got something for everyone here at intu. intu also have corporate service Gift Cards. Shopping centre gift cards make the perfect staff reward or can form part of a wider incentive programme. What better way to show your employees your appreciation or to promote your goods and services to customers? Bring some joy to your staff, or receive the perfect leaving present in an easy and accessible service. We offer a range of shipping options that you can select depending on the urgency, value, and number of gift cards in your order. You can click & collect, Buy at our customer service desk at intu Braehead or send via the post. The intu Gift Card is truly the gift of choice. For more information visit intu.

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Helping Renfrewshire Grow & Prosper



Business Matters Summer 2018


Office Christmas Parties at The Normandy Hotel 10% Discount to Chamber Members Join us over the festive season to celebrate your annual office Christmas party night! With music through the decades from 70s to 80s or maybe a bit of Gary’s Take on That from the 90s and 00s – we have something to suit everyone’s music choice. Your evening begins on arrival at our Blythswood Suite for 7.30pm followed by our 3-course meal being served at 8pm prompt. Enjoy your teas and coffees before

dancing the night away with our tribute entertainment band followed by our Compere Shuggy Wuggy until 2am. Alternatively, if your business is looking for a private party we are able to create bespoke festive party packages which will fit your exact requirement. Boasting the largest banqueting, exhibition and conference suites in the Renfrewshire area, we are the natural choice for your event. We have 10 multi-

functional suites which can be flexed to meet your needs so whether it’s a smaller team gathering or a large corporate celebration for up to 600 we can help! To take advantage of our fantastic 10% off Christmas Tribute Showcase Nights simply call 0141 886 4100 quoting ‘CHAMBERXMAS’. Or if you would like to enquire about a private corporate event simply call us or email us on


A sensational music show with an excellent menu created by our Head Chef. Then party til the wee sma’ hours with our sensational Compère Shuggy Wuggy. Saturday 17th November ................£27.00 Hopelessly Devoted to Dirty Dancing Friday 23rd November ....................£30.00 Now That’s What I Call The 90s Saturday 24th November ................£32.00 Motown Friday 30th November ....................£39.50 ABBA Saturday 1st December ...................£45.00 Rod Stewart Friday 7th December...................£39.50 70’s Glammeramma Saturday 8th December..............£45.00 Gary’s Take On That & Neil Diamond Friday 14th December................£39.50 Meatloaf & Tom Jones Saturday 15th December.............£45.00 Hopelessly Devoted to Dirty Dancing Sunday 16th December ...................£35.00 DJ Daddy Cool’s Time Machine Friday 21st December .....................£39.50 Club 80s Live

7.30pm Reception for 3 Course Dinner at 8.00pm prompt, Entertainment & Disco til 2.00am.

MENU (v) Traditional Red Lentil and Winter Vegetable Soup served with a Crisp Bread Roll Traditional Roast Turkey, Sage Stuffing and Chipolata served with a Rich Roast Gravy Roast Sirloin of Beef with Sea Salt Crust served with Rich Madeira Sauce Chef’s Selection of Winter Vegetables with Roasted Potatoes (v) Mediterranean Vegetables wrapped in Puff Pastry set on Potato Rosti served with a Red Thai Curry Sauce White Chocolate and Raspberry Cheesecake Freshly Brewed Tea & Coffee

To reserve your party book online at, email or call the sales team during office hours on 0141 886 4100

Helping Renfrewshire Grow & Prosper


Talking tourism in Renfrewshire “Tourism is the heartbeat of the Scottish economy, causing a ripple effect which touches every industry and community, creating employment and economic growth,” says Gordon Smith, the new Regional Director for VisitScotland. Gordon started in the post, which also covers Ayrshire & Arran, East Renfrewshire and Inverclyde, at the end of April and brings with him more than 20 years of working in Scottish tourism. He started out his career with the Greater Glasgow & Clyde Valley Tourist Board before joining VisitScotland in 2005. He is looking forward to continuing to work closely with communities and businesses in Renfrewshire to showcase the strong tourism offering in the region. A joint networking event which was held in May with Renfrewshire Council was very well-attended and helped set out the stall for future collaboration and success.

“It is an exciting time for tourism in Paisley and Renfrewshire with the 2021 UK City of Culture bid process leaving a lasting legacy of positivity. With significant investment in tourism planned in the coming years and the launch of the “” and customerservice initiative, Paisley Welcomes, there is a fantastic opportunity to reaffirm Renfrewshire’s aim to be key a destination for visitors, investment and residents alike. “From its rich textile heritage and historic abbey to its remarkable range of cultural events, there really is something for everyone in the town and surrounding area. Scotland is about building bridges, connecting places and bringing people together. Tourism is at the heart of this and VisitScotland plays a role by championing collaboration, spearheading digital innovation, promoting local areas and events and

Travel Consultants Stewart and Maclean have collectively over 60 years’ experience within the travel industry Stewart and Maclean offer an exclusive and luxury experience to discerning travellers. Their aim is to provide a unique and eclectic Scottish vacation. Priority will always be to meet the individual needs of their clients. Discovering Scotland’s hidden gems takes intricate planning, time and research, something they take pride in doing on your behalf. They also offer corporate services for business travellers, ranging from hotels, chauffeur services, corporate events to conference venues. Similarly to our vacations, packages can be tailor made to your specifications. Services are provided for large or small companies, including individual business travellers. Our contact details are Stewart and Maclean, 123 Renfrew Road, Paisley. PA3 4EA. 0141 840 4097

Gordon Smith Regional Director Visit Scotland

ensuring that tourism is recognised for the ripple effect of success, well-being and prosperity it brings to all sections of society. “We will continue at VisitScotland to work closely with the local community and businesses in Renfrewshire to showcase the rich assets, hidden gems and local stories to continue to attract visitors to the region. By working together, we can continue to build on the region’s reputation as a quality destination and ensure that current provision meets future demand.” For more information on VisitScotland, visit

For all your Conference & Corporate Events

Great central location: Glasgow Airport under 5 minutes, and within 10 to Glasgow City. • Facilities for up to 400 • 11 fully integrated conference suites • 147 modern rooms • Full leisure facilities • Choice of restaurants & bars

Bespoke deals and packages tailored to meet individual needs. tel: 0141 886 5555 • email: Glynhill Hotel & Leisure Club, 169 Paisley Road, Renfrew, Glasgow, PA4 8XB. 200 yards from M8 Junction 27.

Business Matters Summer 2018


RCC Welcomes the RAD Hotel Group Our newest Chamber Member is DALMENY PARK HOUSE HOTEL, BARRHEAD RENFREWSHIRE. Dalmeny was purchased in November 2017 by Robert & Vivien Kyle, owners of award winning RAD HOTEL GROUP. RAD Group holds a portfolio of 6 Award Winning Hotels across South and West Scotland & Lanarkshire. Lochside House Hotel Lodges & Spa Nr New Cumnock Ayrshire, Royal Hotel Cumnock, Carlton Hotel Prestwick, Radstone Hotel South Lanarkshire, Hetland Hall Hotel near Annan Dumfriesshire and Dalmeny. Robert & Vivien have a genuine passion for developing a high standard of hospitality and nurturing local talent and very much look forward to meeting local customers and building new successful relationships in Renfrewshire. The Group was awarded the highest accolade of “Ayrshire’s Best Business” at Ayrshire Business Awards in 2017 and a Scottish

Hotel Awards Golden Laurel in 2018 in recognition of creating employment and offering excellent services for local families and business suppliers. Robert was delighted with the recognition of his hard working staff “We love what we do across RAD Group and are very proud of our teams for continually delivering the best standards ..from day to day tasks to Regional and National Awards.” Dalmeny Park is an impeccable Scottish mansion set amidst several acres of magnificent gardens. Located on the south side of Glasgow, only a few miles from both Glasgow Airport and City Centre, it’s extensive areas provide wedding, conference, dining and accommodation choices in the heart of Renfrewshire. Business users can enjoy the hotel’s

JOIN US AT DALMENY PARK Dalmeny Park House Hotel, Lochlibo Road, Barrhead G78 1LG T. 0141 881 9211 E.

quiet elegance and high standards for event and corporate dining. This includes attention to detail from the setting, quality of tableware to service, elevating the experience throughout. Robert, Vivien and their teams are dedicated to supporting all corporate meetings and events. “We place our guest service and their experience at the heart of everything we do – from choosing the very best interiors, locally sourced quality food & drink and above all ensuring our teams provide amazing care to our customers.” Friendly professional staff are happy to take care of special occasions from private lunches, formal dinners and family gatherings to business meetings and conferences. A choice of layouts are available, complimentary wi-fi, LCD projectors and a dedicated organiser as required guarantees each event is delivered professionally.

Helping Renfrewshire Grow & Prosper


Business Matters Summer 2018



Glasgow Airport and Shanghai Airport Authority form alliance to grow visitor numbers between China and Scotland Glasgow strengthens Scotland’s growing links with China by working closely with one of country’s largest airport groups

Glasgow Airport has confirmed that Mark Johnston has been appointed as Managing Director. Mark Johnston took up his position on 1 June 2018 reporting directly to Derek Provan who recently took up the post of Chief Executive of AGS Airports Ltd, which owns Aberdeen International, Glasgow and Southampton airports. Mark was previously the airport’s Operations Director, a position he has held since 2015.   He first joined Glasgow in 2004 and went on to hold a number of senior roles including Head of Terminal and Security, and Head of Infrastructure and Technical services. Commenting on the appointment, Derek Provan said: “Since joining AGS in April I’ve had the opportunity to review the organisation with a view to creating a simple, transparent and consistent management structure across our three airports. As a result, and as is the case with Aberdeen and Southampton airports, this has led to the introduction of a standalone Managing Director role for Glasgow. “Mark has held a series of senior positions during what has been an extremely successful 14 year career at Glasgow Airport and I am looking forward to working closely with him in his new role to help deliver even further success.” Mark Johnston added: “The connectivity provided by Glasgow Airport plays such an important role in supporting the wider Scottish economy so I am relishing the opportunity of taking on the role of Managing Director. We are operating in what is a challenging marketplace, however, we are firmly committed to ensuring Glasgow delivers for the city, for Scotland and for the millions of passengers who travel through our doors every year.”

Glasgow Airport and Shanghai Airport Authority have signed a partnership agreement that will see the two cities work together to jointly petition China’s main airlines to establish a direct air link in the future between the West of Scotland and the Chinese powerhouse city of Shanghai. Glasgow Airport and Shanghai Airport Authority, which operates the city’s Pudong and Hongqiao airports, have formed the Shanghai Airport Authority and Glasgow Airport Alliance with the goal of jointly developing a strategy to increase the number of passengers travelling between China and Scotland. The partnership will see the airports work together to share expertise and best practice in all aspects of airport business and exchange ideas in order to help promote tourism opportunities between the two cities while creating an attractive environment for future direct air links. The decision to form the alliance is as a result of months of discussions involving Shanghai Airport Authority’s president and senior executives and representatives from Glasgow Airport. It was during these discussions that representatives from Glasgow shared their vision for expansion into China and the potential appeal of the airport and city as the gateway to Scotland for tourists from the Shanghai area and beyond.

Commercial Director Francois Bourienne, who signed the Memorandum of Understanding on behalf of Glasgow Airport, said: “It is a tremendous honour to be in Shanghai today to sign this partnership agreement, which marks a significant milestone in the relationship between the cities of Glasgow and Shanghai. “This Memorandum of Understanding provides us with a unique opportunity to work alongside and share ideas with our new colleagues from Shanghai Airport Authority, which is responsible for operating the Chinese mega-city’s two main airports, handling in excess of 100 million passengers combined annually. “The alliance will ensure both partners not only learn from one another, but work together to further enhance the growing business and tourism links between Scotland and China.

Helping Renfrewshire Grow & Prosper



Airport launches industry-leading Campus Watch approach to remind small minority of passengers that disruptive behaviour will not be tolerated Glasgow Airport has launched this year’s Campus Watch drive ahead of the 2018 summer season to remind passengers that disruptive behaviour of any kind will not be tolerated. Campus Watch was introduced in 2013 in partnership with Police Scotland to tackle disruptive behaviour at Glasgow Airport and provides training, advice and support to staff who interact with passengers on a daily basis. This includes check-in staff, security teams, bar and restaurant employees, retailers and airline crews. One of the key aims of Campus Watch is early intervention. Staff across the campus are encouraged to report the details of any potential incident of disruptive behaviour to the airport’s central control room through a dedicated phone. This information, including passenger description and travel details, is shared

with staff across the airport campus via a rapid text alert system. In addition to this, Glasgow Airport has also invested more than £10,000 this year to introduce a new digital radio system to help disseminate live Campus Watch intelligence across the terminal in addition to the text system. Disruptive behaviour can cover a broad range of offences and actions can range from a verbal warning to arrest. As an example, if an incident is alcohol related the passenger involved will be warned about their behaviour by Police Scotland officers, refused service across all retail and catering outlets and gate staff will be notified in advance of their arrival. Gate staff can then speak to the passenger and determine if they should be permitted to board the aircraft. Glasgow also took the unprecedented step this week to launch a national

advertising campaign to remind passengers of their responsibilities when travelling through the airport this year. Francois Bourienne, Chief Commercial Officer for Glasgow Airport’s parent group AGS Airports Ltd, said: “For many of our passengers, the airport experience signals the start of their holiday and there’s nothing wrong with this. We want to ensure our passengers continue to enjoy a memorable but ultimately safe and disruption-free experience.

Over 130 direct destinations – more than ever before!

Business Matters Summer 2018


So you think you know Ingliston Country Club? Ingliston Country Club has been a hugely popular venue for the people of Glasgow, Renfrewshire and Inverclyde for over a decade and anyone who knows the destination will know that the family owned Country Club has never stood still. Plans are now well advanced for Ingliston to offer a much enhanced range of business options, as well as increasing capacity for weddings and events. The ambition is to offer larger and more luxurious events potential than available anywhere in the city centre and West Coast of Scotland. The trump card for Ingliston is its location, allowing family owners, the Frasers, to have both motivation and scope to expand to suit various markets, without compromising the charm of its hillside setting and inviting welcome. A planned, dedicated business centre will offer enhanced facilities for Board meetings, and a new bar area will provide

additional breakout areas for informal networking. With first class wifi coverage, and a unique setting including the UK’s finest equestrian centre, award winning Ingliston Country Club is serious about hosting business events. It’s equally focused however on offering spectacular food and beverage options - which can be what delegates remember most. Events and society weddings will be facilitated by the addition of an indoors marquee this summer, which can host up to 500. New Chief Executive, Nigel Bird, who joined Ingliston Country Club in January 2018 said, “I was blown away by the

potential Ingliston Country Club offers. “Aside from the proposed Business Centre, we’ve recently launched gorgeous, new wedding packages to make the most of existing facilities. The team here has won multiple awards for F&B, for service and as a unique venue, and I am loving working with the owners and management team to maintain momentum.”


Set in peaceful countryside minutes from Glasgow and it’s airport. Ingliston Country Club offers a choice of stunning suites to cater for a whole range of special events from your dream wedding, birthday celebrations, conferencing events to Awards Dinners.


Visit Palomino’s and enjoy a truly special dining experience where our award winning team of chefs will offer you a wide range of authentic Italian and Scottish cuisine.

Ingliston Country Club, Old Greenock Road, Bishopton, Renfrewshire PA7 5PA



& UB


All our lodges are individually designed, beautifully furnished and brimming with thoughtful touches. Each lodge is superbly appointed and from April 2018, enjoy an “under the stars” hot tub experience at every lodge!


tel: 01505 864 333 or email:





Helping Renfrewshire Grow & Prosper


New Members

On behalf of the Board of Directors and the Chamber staff we would like to welcome onboard the following new members.

Ambulance Scotland

HSEQ Consultant Ltd

Ambulance Services Paul Reid 0800 695 1111

Health & Safety Consultant Derrick Norton 0141 887 7821

CMA Architects

Janine Marriott SEO

Architects Eugene McAleenan 0141 946 0202

SEO Consultant Janine Marriott 07947 600888

Cochrane Castle

Kerry Logistics

Golf Club, Johnstone Secretary Gordon G Craig 01505 320146

Freight Forwarder David Yeamans 0141 471 3280

Comicrazy Ltd

Paisley FM (2017) Ltd

Retail Board games & Comics John Gilbert 0141 237 9180

FM radio Broadcasting Robert McWilliam 0141 812 7570

Consilium UK Ltd

Potential In Me C.I.C

IT Consultancy Richard Adams 0141 847 1545

Training & Coaching Scott Hay 07740461926

Evolution Body Building

RAD Hotel Group

Gym – Fitness Tony Finegan 0797 0017815

Hospitality May Phillips 01290 805989

Flip Flop Design Shop Flip Flop Designer Sarah Johnston 0300 300 1180 sarah@FlipFlopDesign.Shop

Roberta Simpson Millinery Bespoke Milliner - c/o InCube Roberta Simpson 0300 300 1180

Ronald McDonald House Glasgow Childrens Charity Kirsten Graham 0141 201 1900 Kirsten.graham@

SoMEtime Make Time For You Wellbeing Centre Natalie Wood 077431 86031

Stewart & Maclean Tourism / Tailored Holidays In Scotland Linda Stewart 0141-840-4097

Taste Buds Paisley Coffee Shop / Catering Elaine Templeton 0141 889 9555

The Social Care Trainer Training Derek O’Hagan 0776 6336341


Business Matters Summer 2018


Sponsored by:

Renfrewshire Chamber held its 8th annual B2B event recently in the Lagoon, Paisley. Sponsored by Paisley.Is, the new destination brand for Renfrewshire the event attracted 50 exhibitors and was attended by over 400 people on the day looking to network, win new business, learn and share ideas. Six well attended free seminars took place on a range of relevant hot topics. The six seminars were: • “ how your biz can benefit” with the team & Renfrewshire Council   • “Anti-Social Media” with NSDesign • “Start up in Renfrewshire!” with Business Gateway & Invest in Renfrewshire • “How to win business using LinkedIn” with fatBuzz • “What you need to know about GDPR” with MacRoberts • “Leadership – hoping isn’t good enough” with bfpeople Commenting on the event Chamber chief exec Bob Grant said “Thank you to all our exhibitors, speakers and attendees at B2B 2018. The largest free business event in the area is always a great opportunity to promote your business, network and learn from others. We aim to return for our 9th consecutive year in 2019 and encourage all businesses and local organisations to support the event.” To view the images please visit the Chamber facebook page at RenfrewshireChamberofCommerce

Frank Paterson, GAPTV

James Edmonds, Business Gateway

Gary Ennis, NSDesign

Alasdair Morrison, Renfrewshire Council

Gordon White, FatBuzz

David Flint, MacRoberts

John Hamilton, bfpeople

Andrew McKean, Renfrewshire Council

The team from main sponsor Paisley.Is

Helping Renfrewshire Grow & Prosper


Jim Stewart, Smart Promotions

Sara McGlennon, Double S Events

David Atkinson, CO2 Design

Cindy Robb, InCube

Gary Ennis NS Design

Chamber stand

David McFadden & Ken Mathie, Accord Hospice

Business Matters Summer 2018


Renfrewshire Chamber golf day – The Winners The Chamber annual golf day was held at Cochrane Castle Golf Club on Friday 8th June. The event saw 16 teams compete around the course which was in superb condition. The winners were: • Individual Winner: Paul Houston from Team Mabbett • Winning Team: Team Mabbett • Nearest the Pin: Kerr Girvan from Agility Logistics • Longest Drive: Laurie McLeod from Thermo Fisher Commenting on the day Chamber chief executive Bob Grant said “thank you to all the teams who supported the chamber golf day. We enjoyed a cracking day’s weather with the course in great order and the green keeping staff did a great job for us. Alan Logan (Pro), Gordon Craig (Secretary) and the Cochrane Castle GC staff looked after us very well. The golf was as competitive as ever with team Mabbett showing great consistency and taking both the team and individual winner prizes. I am delighted to say the fund-raising raffle raised £800 for Chamber Charity of the Year Accord Hospice. Thank you to all who made donations of prizes on the day.”

Individual Winner Paul Houston, Team Mabbett

Team Winners Mabbett EU

Kerr Girvan, Agility Logistics

Laurie McLeod, ThermoFisher

Grow your Business with a Free Business Mentor Our Business Mentoring service can help business owners like you realise your personal and business growth ambitions, giving you the ability to take your company to new heights. We can put you in touch with highly experienced entrepreneurs who are ready to share the secrets of their success. Using this service will not just give you the confidence to develop your business it will also introduce you to a great network of contacts who can open doors and inspire new thinking. Support can be on a one-to-one or group basis to suit you and your business needs. With a large and diverse pool of mentors across all sectors, you will be matched with someone who has the right skills and experience to add value to their business. Example of where business mentoring can help are: • Business strategy • International business knowledge • Team development

Stuart Murray Business Mentoring Executive

• Creating business opportunities • Innovation • Leadership skills If you are a Scottish business already generating a steady turnover but want

to increase it by £200,000 or more over a three-year period you can access the service at no cost to you. Contact Stuart on smurray@ and tel 07525 323500 / 0141 847 5458

Helping Renfrewshire Grow & Prosper



Up & Coming

Pictures Events See our events section on our website: 0141 847 5450 New Digital Mentoring Group with Gary Ennis Session 1 Wed 18th July 8am- 10.30am Session 2 Wed 25th July 8am-10.30am Session 3 Wed 1st Aug 8am-10.30am New Digital Mentoring Group with Gary Ennis Session 1 Wed 18 th July 8am- 10.30am

Session 2 Wed 25 th July 8am-10.30am Session 3 Wed 1 st Aug 8am-10.30am

A great opportunity for local organisations to learn from the best. Gary is an award winning digital marketer – and NSDesign is a well-established and respected company in this field.

Limited to Max 12 places, you must be able to attend all 3 sessions and have aspirations to grow turnover. Contact Mentoring Executive Stuart Murray Tel 07525 323 500

Limited to Max 12 places, you must be able to attend all 3 sessions and have aspirations to grow turnover. August Networking LunchStuart Murray smurray@ Contact Mentoring Executive Tel 07525 323 500 th

March Lunch - Alan McNiven of Engage

Thurs 30 Aug 12pm-2pm

April Lunch - Stuart MacDonald, Seric Systems

Customer Service Mentoring Colin Neill

B2B 2018

May Lunch Mark Hazell JawBrew

Paisley Welcomes Launch

Baroness Sugg - Heathrow Expansion

WithNetworking Derek Provan,Lunch CEO August of AGS Airports Ltd Thurs 30th Aug 12pm-2pm With Derek Provan, CEO of AGS Lynnhurst Airports Ltd Hotel, Johnstone Lynnhurst Hotel, Johnstone To book contact Laura To book contact Laura, lconnor@ “Pitch“Pitch & Roll” & Roll” Breakfast Breakfast Networking Networking with with Hillington Hillington Park Park “PitchBreakfast & Roll” Breakfast & Roll” Wed Wed 5th“Pitch 5th 8am-9.15am Sept Sept 8am-9.15am Networking with Hillington Park Networking with Park Wed 5thHillington Sept 8am-9.15am Free to Free attend to attend for members for members & Hillington & Hillington to attend for members & Hillington Wed 5th SeptFree 8am-9.15am Tenants Tenants Tenants

Free to attend for members & Hillington Tenants

Rocco Awards 2018 Friday 16th Nov 2018 at the Normandy with host Fred MacAulay


AGM and Christmas Lunch Thurs 13th December at the Glynhill Hotel. Follow the chamber: Pitch & Roll with Hilington Park

Business Matters Summer 2018


Skills Ambassadors 2018-2019

We are seeking experienced business people to regularly meet with a class or group of pupils: Discuss various topics: • What employers are looking for, skills & attitudes • Business visits etc…

• • • •

Share real life business experience Advice on CV / interviews Life at college / university Encouraging pupils to do their best, get involved and make the most of time in school

Program starting September 2018. If interested please contact Bob Grant at the Chamber 0141 847 5452 •

Health and Safety Are you aware the changes in Health and Safety law that affect all tradesmen, small companies as well as medium and large enterprises. Small businesses even those undertaking simple building work, like alterations, extensions and conversions. The CDM regulations change in 2015 and now apply to all regardless of size. Does your company employ more than 5 people? Does your company have a Health and Safety policy? Does your company have a safety management system, fully documented? Directors are now personally liable for failures in their and other company’s protection of their employees or members of the public, jail terms and heavy fines have been handed down to directors (payable personally) for failure to comply. A good H&S system can win you contracts over others, clients are more selective in those that have against those who have not. Don’t leave your company or yourselves open to criticism loss of contracts and company standing. 07867485922

ROOMS AVAILABLE FOR HIRE AT GLASGOW AIRPORT • Ideal for meetings, interviews, training, seminars & workshops • 4 rooms, space for 1-20 people • Free wifi & free parking • New LED screens - HDMI & VGA ports • Catering available • Price guarantee

Export Documentation Did you know we certify 15,000 export documents a year for 70 clients?

Members receive a significant discount. Contact Laura Connor at the Chamber for more info / 0141 847 5465

Glasgow Airport Business Centre c/o Renfrewshire Chamber Bute Court, St Andrew’s Drive Glasgow Airport PA3 2SW 0141 847 5450

Helping Renfrewshire Grow & Prosper


Janine PINNACLE Marriott SEO TRAINING Janine Marriott provides an honest, straight forward and measurable approach to explain why your website isn’t showing up in search results, isn’t providing you with enough leads or generally isn’t doing what you need it to do. Having been a Director of a Plant Hire company for 14 years, commercially aware, and with an understanding of the frustration, confusion and lack of trust involved when talking to SEO agencies; Janine understands that business owners need to concentrate on running their company and

approaches each project as if it were for her own. Passionate about the everchanging world of search engines, Janine keeps on top of the industry so you don’t have to. Services • SEO & Analytics Audits • Online competitor analysis • SEO Training • SEO Services If you have a website issue that you’d like to discuss please get in touch at: 07947 600888

Pinnacle Training are an award winning Specialist Training & Assessment provider, based in Renfrewshire. Specialising in Construction, Health & Safety and First Aid training, we are also Scotland’s Number 1 in Construction On Site Assessment, offering industry recognised NVQ’s and SVQ’s, in a broad range of construction trades. Pinnacle Training are the only company in the UK accredited to offer a Level 3/SCQF 6 Award in Carpentry & Joinery, as well as offering a vast array of other awards. Including Kitchen Fitting, Dry Lining Fixing, Fitted Interiors, Landscaping, Painting & Decorating, Construction Operations and many more! With a passion for community growth, we championed the Renfrewshire Foodbank Christmas Appeal, Toy Drive and more recently the Shine The Light Campaign. With bespoke training plans, unbeatable prices and service with a smile, why would you go elsewhere? Learn. Excel. Grow. Call or email now on: M: 07775428676 E:

The Social Potential in Me Care Trainer The Social Care Trainer is a small but innovative training company with 27 years’ experience in the social care sector. We believe that face to face training is the most productive way for staff to learn and most importantly discuss how to put that learning into every day practice, making sure that the people supported receive the best possible care and support. If you require Moving and Assisting training, First Aid, Dementia Awareness, person-centred support to name just a few or, we can also design and deliver bespoke induction training for your new starts. The Social Care Trainer brings all of the 27 years’ experience in every training day which makes the day relevant to your teams, this is not just theory this is Real Training for Real Situations. The Social Care Trainer 57 Brediland Road, Paisley PA2 9HW 07766336341

Potential in Me is a social enterprise on a mission to shine a light on the potential in our youth, ensuring they are understood and supported as they develop and enter adulthood. This includes supporting the adults in young people’s lives so we also work with families, employers, youth professionals and communities. We are a team of professionally qualified and highly skilled coaches, trainers and workshop facilitators bringing a wealth of experience across all sectors. We have taken part in and delivered a number of exciting youth programmes across Scotland and typically receive referrals from employers of young trainees and apprentices, schools, further education, local authorities and youth organisations. Our services include: • Life coaching • Personal development workshops • Peer coaching • Larger youth-led programmes • Thriving Families programme • Coaching Conversations training • Adolescent brain awareness For more information contact Scott Hay. Email: Tel: 07740461926 Website:

Business Matters Summer 2018


UWS named a Herald Higher Education Award finalist in two categories UWS has been shortlisted in two categories of The Herald Higher Education Awards. The annual awards, which take place on Thursday 28 June 2018, see UWS shortlisted in the ‘Widening Access’ and the ‘Innovative Use of Technology’ categories. The Herald Higher Education Awards 2018 in association with Scottish Funding Council recognise success and achievements across Scotland’s universities and colleges. The University has been shortlisted for the Widening Access Award for its Wee University initiative. This initiative, which was developed by the University’s School of Education, is a new concept in early years education and aims to provide opportunities to build an inclusive community of learning. It strives to enhance awareness at an early age of future educational opportunities, help break down potential barriers around access to further and higher education and boost the confidence of parents and carers around the opportunities offered

to future students. Thanks to this initiative UWS is working with early years providers to instil in 2 – 5 year olds the aspiration and belief from the earliest possible age that higher education is very much an opportunity that can be theirs. UWS has also been shortlisted for the Innovative Use of Technology Award for its pioneering Immersive Education with a Digital Heartbeat. The School of Business & Enterprise has successfully introduced an immersive digital teaching solution, which is delivering highly personalised, hyper-flexible and collaborative learning experiences for students. UWS has a unique student body, including students articulating from college and adults returning to higher education and it therefore needs to provide learning opportunities to its students that accommodate their lives, responsibilities and needs to ensure their success. At the very heart of this project is the UWS purpose to provide studentcentred, personalised and distinctive

learning and teaching experiences, underpinned by professionally relevant research, knowledge exchange and enterprise. The School has taken a micro-learning approach to reconstruct and capture their teaching into bitesize video segments which students are able to access anytime, anywhere and on any device. Lecture content is compressed into a series of short segments which are collated and introduced through a TouchCast overlay. This platform allows students to consume lecture material at their own pace and self-direct their learning experience. Professor Craig Mahoney, Principal and Vice-Chancellor, said: “The Herald Higher Education Awards celebrate the wide range of successes and achievements made in Scottish Higher Education and I am delighted that UWS has been shortlisted in two categories. This shortlisting is testament to all the hard work of colleagues working in these areas and I am really proud of everyone involved.”

UWS showcasES student talent at inaugural event University of the West of Scotland held its inaugural cross-University Student Showcase event at its Paisley Campus on Tuesday 22nd May 2018. This event was a platform for UWS students to display their excellence and expertise, celebrating their successes and achievements. It provided a forum for students to demonstrate their skills, talent and passion for their subject, illustrating their ability to think critically, creatively and to contribute to the local, national and international economy and society.  The showcase featured work from across all six of the University’s schools - Business and Enterprise; Education; Engineering and Computing; Health, Nursing and Midwifery, Media, Culture and Society; and Science and Sport.   Professor Craig Mahoney, Principal and Vice-Chancellor of UWS, said: “We are truly delighted to have showcased the amazing work that all of our students produce as part of their course - for the very first time in a University-wide event.  “The response we received from members of the public and local businesses was fantastic. The event enabled them to find out first-hand just what wonderful work goes on within UWS

and how we are transforming students’ lives through the active learning and engagement that we deliver.”

Helping Renfrewshire Grow & Prosper


A clear image of the future for ground-breaking ultrasound company The first spin-out company set to emerge from the University of the West of Scotland has closed its seed investment round, raising £1.5 million. novosound, the winner of the 2017 Converge Challenge, has developed and patented a ground-breaking technique to mass-manufacture printable ultrasound sensors. The revolutionary method overcomes the limitations of existing technology, improving a manufacturing process, which hasn’t majorly changed in more than 40 years. Par Equity, the Edinburgh-based venture capital firm which has a strong track record in investing in early stage companies, is the lead investor with Kelvin Capital co-investing alongside. The investment will drive novosound’s growth plan, allow it to expand its already-experienced team, and bring its cutting-edge ultrasound sensors to market. Further investment was secured from Gabriel, the Scottish Investment

Bank, the EOS Technology Investment Syndicate and Investing Women. Commonly known for its use in maternity wards and other hospital departments, ultrasound imaging can also be extensively applied in industrial settings as a safe non-destructive testing (NDT) technique. The company, which developed its sensors at the Institute of Thin Films, Sensors and Imaging at University of the West of Scotland, has already received £550,000 of Scottish Enterprise grant funding and was presented with the 2017 Converge Challenge award by First Minister Nicola Sturgeon, an accolade which celebrates academic innovation in Scotland. novosound was co-founded by Dr Dave Hughes and Richard Cooper. Dr Hughes is Chief Technical Officer, former project lead at University of the West of Scotland and leader of the Ultrasonic Imaging team within the UWS Institute of Thin Films, Sensors and Imaging.

Richard Cooper, an independent consultant, supported Dr Hughes and the project over the last two years and is now novosound’s Chief Executive Officer. He was a co-founder of Cascade Technologies, Strathclyde University’s biggest exit to date, which was sold to US-based engineering firm Emerson in 2014.

Business Matters Summer 2018


Man On A Mission Education Group with Scottish Chamber colleagues outside the Yantai University

Worldteachers Recruitment was established in 2009 as a recruitment agency helping teachers find jobs in international schools. The majority of business has been in the lucrative markets in the Middle East where the private school sector has continued to grow at a fast rate. The Founder and CEO, Roddy Hammond has visited all the GCC countries of UAE, Qatar, Oman, Bahrain, Kuwait and Saudi Arabia. “My first trips to some of these markets was as a delegate of a Trade Mission which is an ideal way to gain knowledge of a market and meet relevant contacts. You are part of a group of UK companies with common interests and ambition, so you have a ready-made peer and support group from being part of a Mission.” Worldteachers has recognised the huge potential for Native English speaking school teachers in China and Roddy joined the Scottish Chambers of Commerce Trade Mission to China in April for the exact same reasons as he visited the Middle East. “The Group who took part in this Mission had fantastic support from SCC colleagues and we had a range of meetings and visits with senior people in Shenzhen, Beijing and Shandong Province set up for us

Harrow International School Hong Kong

with a busy schedule over the course of the week. China is a massive and fascinating market which surprised all of us in how modern and forward thinking their people are. There is also clearly a lot of wealth and this has resulted in strong growth in their education sector and across many industry sectors. We knew the scale of opportunity would be huge and the message we came back with is that the Chinese companies want to do business with Scottish companies”. Roddy continues: “While the Trade Mission is a great market entry point, we have learned that you really only develop deeper and lasting relationships by re-visiting a country several times. You need to be totally committed to your chosen export market. Don’t try to take on the whole world.” Worldteachers has penetrated the markets in the Middle East and China has been identified as a key market in the longer term. “You should not expect immediate overnight success and China is proving to be like other markets in that we have to follow through with all leads and key customers are starting to emerge.” There is also plenty of potential to win some inward investment from Chinese companies. One popular route is by utilising the Tier 1 Entrepreneur Visa

Shanghai commuters - cashless society where WeChat takes care of all daily transactions.

where investment of £200,000 could be available with SMEs. This is an area Worldteachers are exploring. “Due to the scale of the market and the initial and on-going investment required, we are seeking suitable investors and partners in some cities. This might be via the route of an individual investor looking to be based in the UK satisfying the Tier 1 visa from HM Government.”

Helping Renfrewshire Grow & Prosper


For 5-star customer service, follow the signs to West College Scotland Customer facing staff from the Golden Jubilee Foundation recently began training in British Sign Language, enabling them to better serve the estimated 466 million people in the world (World Health Organisation: March 2018) with disabling hearing loss. The course, designed to be highly interactive, enabled the Golden Jubilee Foundation staff to improve their understanding, awareness and communication skills with people who have a hearing loss. They learned signs and phrases that were relevant to them in their daily work. The feedback from the attendees was overwhelmingly positive. Emily Crompton, Medical Secretary, said "This course is fantastic and I feel more staff would benefit from it. The trainer was insightful, a great teacher. I feel I have learned a great deal about British Sign Language and the deaf community today”. Melissa Tulloch, Front Office Supervisor, concurred: “I loved learning about British Sign Language. The course is very informative and the people who delivered it were amazing. " Lynsey Brown, Events Planner, was also very pleased with the course delivery: "They worked at great pace and fully engaged with everyone. I found the course very beneficial and would be interested in taking it further” The Golden Jubilee Foundation is now looking to organise additional courses for their staff at the College

The BSL training was of real value to the Golden Jubilee Foundation. Our front line staff welcomed the opportunity to learn new skills which will enable them to communicate more confidently.

Elaine Barr, Recruitment Manager, Golden Jubilee Foundation Kevin Horn, Business Development Manager at West College Scotland said: "We were delighted to be able to support the Golden Jubilee Foundation. Like West College Scotland it has an aspiration to provide the highest standards of customer service. Given the existing numbers and the predicted rise in people with disabling hearing loss, using its Flexible Workforce Development Fund allocation in this way is both innovative and forward thinking." The Introduction to British Sign Language is just one in a range of customer service themed programmes which can be readily tailored to fit your specific industry and organisation needs. Challenge us. To find out more about our courses and the funding options available, contact West College Scotland's friendly business team at or on 0800 052 9612

Business Matters Summer 2018


Exciting New Hotel Development in Central Paisley

Local commercial property developers Henderson Properties Ltd. has applied for a planning consent to convert office premises at 27 Causeyside Street, Paisley into an apartment hotel. The landmark three storey building which was designed by Robert Miller in Free Renaissance style and completed in 1908 was occupied by the Paisley Cooperative Manufacturing Society until the 1980s and then used as the local headquarters of Scottish Enterprise until last year. Ian Henderson said ‘We were thrilled when we managed to secure the site from the receiver of the previous owners. I remember being hugely impressed with the building when we engaged with Scottish Enterprise in the 1990s and when the opportunity to buy it came up we grabbed it with both hands.’ The imposing building has more than 24,000 square feet of internal space over three floors and HPL’s architects have come up with a design that will provide a range of one and two bedroom self catering short stay apartments with a total of 32 keys. Brian Gault of Young and Gault Architects said ‘The building was ahead

of its time in some ways and it really lends itself to this type of use. An early model of pre-cast concrete floor was used throughout which is helpful for fire and sound control and the floors were set out in open plan with pillars used instead of supporting walls, which made our work so much easier. The 34 private car parking spaces within the site are an added bonus’. Every business needs as many USPs as it can get and this apartment hotel is no different. ‘I have always been interested in classic cars’, Ian said, ‘and I started my working life as a rental representative with a major car rental firm at Glasgow Airport, so I intend to brush off my rental skills and use the hotel as a base for classic car rentals. We will target the overseas market and promote the location as a jumping off point for the North Coast 500 and other beautiful driving tours of Scotland – by classic car’. The projects is fully funded with works expected to start in early 2019 and completion due by early 2020. To book your room and classic car experience watch this space.

Helping Renfrewshire Grow & Prosper


TO LET New Industrial/Warehouse Buildings 17,728 - 23, 950 sq ft Available Now


• Alongside M8 with fantastic signage opportunities • Bespoke fit out incentives • Large service yards

Mossland Road, Hillington Park, Glasgow G52 4XZ

Business Matters Summer 2018


Home Instead Provost’s Community Award Senior Care for Arts and Culture Home Instead Senior Care,  Renfrewshire & Barrhead  opened in January 2018. We provide quality home care services to older people in their own homes, where they are most happy and comfortable. Our care is personalised, tailored to meet the needs of our clients, we visit when our clients want us to, at a time that is convenient to them. In May this year, Home Instead Senior Care was declared the most recommended home care company in the Top 20 Home Care Awards 2018, in Great Britain. The awards are based on nearly 10,000 independent reviews, coming from the most important audience - our clients and their friends and family, who wholeheartedly approve of the care services we provide. If you or your family members would like advice about support in your own home, call Paul Armstrong on 0141 280 8210, or send an email to Paul Armstrong, Business Director Mirren Court Three, 123 Renfrew Road, Paisley PA3 4EA Office    0141 280 8210 Mobile  0784 665 0163

At an awards dinner in March, Evelyn Laurie received the inaugural Renfrewshire Provost’s Community Award for Arts and Culture in recognition of her voluntary activity in this sector over the last 7 years or so. This activity includes: Provost Lorraine Cameron • created and led the #PositivePaisley with Evelyn Lawrie campaign, a largely social media based initiative which aimed to counter negative perceptions of the town • coached several local creative freelances and business owners • established and performed at several Jazz Cafes in Paisley Arts Centre • wrote and recorded a track, ‘Keep your eye on Paisley’, for the Paisley 2021 CD • founded and manages a network for freelance creatives in Renfrewshire A Paisley buddy, Evelyn is a graduate of Paisley Tech (now University of the West of Scotland) and operated a marketing consultancy business, trading as redmarketing, for over 20 years. She now focuses on cultural and creative activity, including singing and songwriting and coaching other creatives to achieve success.

At the heart of Paisley & Renfrewshire Local news, local stories, local entertainment, local sport, local people...

IN PRINT | ONLINE Special Chamber members advertising rate - call us now 0141 887 7744

Helping Renfrewshire Grow & Prosper

TasteBuds TasteBuds is a welcoming café, takeaway and catering business situated on Lawn Street, Paisley conveniently close to the Abbey and the town centre. We pride ourselves in providing a range of tasty, wholesome, home-cooked food using fresh ingredients. We offer options for breakfast, lunch and anytime in between including freshly made soup, sandwiches and sweet treats to either enjoy in our café or to take away. We also offer a fabulous afternoon tea, perfect for a catch up with friends or a special occasion. We also provide a range of buffet menus to suit every occasion and budget so if you have a birthday party or an office meeting we would love to tailor a menu to fit your requirements. Our café can be used to host your event, with exclusive use guaranteed. We can bring breakfast or lunch to your workplace and can deliver to areas in and around Paisley and Renfrewshire so call or email us and we can organise your delivery. We are very pleased to offer a Renfrewshire Chamber of Commerce discount of 10% to all members. We look forward to welcoming you along for some lovely food, a freshly baked cake or just a coffee and a chat! Call us on 0141 889 9555 or email

What does an accountant really do? Many accountants see their role as producing accounts for the tax man and to comply with Companies House. At Murray Associates our philosophy is that the accounts are for you as the business owner first and then for compliance, as you need to be aware of your numbers if you want to grow your business and sustain the growth over the years. Numbers may not be your strength and this is where having an accountant who can interpret the numbers for you, help you recognise the important key performance indicators in your business and give you advice on growing your business is important. But also someone who looks to save you tax, not just when you ask. We are someone who are always in your corner, looking out for you. The Most Innovative Accountants in the UK, 2014 and the Most Innovative Business Advisers in the UK, 2017 Murray Associates Accountants Ltd Business First, Linwood Point, Paisley PA1 2FB Call Denise for a FREE consultation on 0141 889 4247 Email:


Ronald McDonald House Glasgow When a child is ill, they want their family by their side, no more so than when they are in hospital. By providing free accommodation and facilities for families of critically ill children, Ronald McDonald House Glasgow keeps a child’s family near during some of the most difficult times in their life. An independent Scottish charity, they rely solely on fundraising to raise the £550,000 needed each year to provide a ‘home from home’ for over 550 families who travel from across Scotland and often further afield to receive the vital, specialist care their child needs. Based just minutes from the wards, the house is more than just a roof over a family’s head - it is a safe base close by their sick child with creature comforts and the invaluable support of other families living through similar situations. For more information or to visit contact Kirsten Graham: 0141-201-1906

“Our aim is to provide practical help, advice and support for new start and growing businesses in Renfrewshire.” Want to know more about the Business Gateway Service and our local courses and events?

Call us on 0141 530 2406 or visit

Business Matters Summer 2018


MacRoberts acquisition sets the ball rolling for growth MacRoberts’ Managing Partner Neil Kennedy, who succeeded John Macmillan in May 2018, has confirmed he would like to see the firm undertake more acquisitions during his first four-year term in charge. This follows MacRoberts’ acquisition of debt recovery specialist Yuill + Kyle at the beginning of 2018. Founded in 1908, Yuill + Kyle is making waves as one of Scotland’s leading debt recovery and credit control law firms. Led by Managing Director Stephen Cowan, Yuill + Kyle is focused on recovering debt on behalf of clients ranging

• • • • • • •

Banking & Finance Commercial Construction Corporate Defence Corporate Finance Debt Recovery Dispute Resolution

from small businesses to multinational corporations, international banks, debt recovery organisations or lawyers from south of the border. The firm’s expertise includes pre-sue services and instructing court action, pre-judgment remedies, and insolvency and liquidation. The acquisition not only allows Yuill + Kyle clients to benefit from support across the full range of legal service areas provided by MacRoberts, but strengthens MacRoberts’ existing debt recovery offering to clients. For further information on Yuill + Kyle, visit

• • • • • • •

Employment Energy IP & Technology Pensions Planning Projects Real Estate

Paisley FM launch

Renfrewshire will have its very own FM radio station in autumn 2018 when Paisley FM launches to be the only radio station licensed to focus on and cover Paisley, Renfrew, Johnstone and the surrounding Renfrewshire county where 174,908 people reside and growing. I would really like to recommend your you are in business, youcall needus to advertise to stay ahead of services to everyone considering For clear, concise legal advice fromAsindustry experts, on litigation. Your online service is fast, the curve – fact! And this is where Paisley FM comes in. efficient and easy to use ... I feel 303 sure 0141 1100 or visit us online at With attractive programming of favourite songs together that when we require legal support, Yuill + Kyle will be our first choice. with essential Renfrewshire news, information and life to maximise audience reach, Paisley FM will provide a unique and enthusiastic audience to advertisers and brands. Building an effective marketing and advertising plan for our clients is what we are all about. And yes, we know that you will be looking for the best value; it is only human nature. But remember, it costs nothing to talk to us! And remember, Paisley FM is a community social business everything we do is for you! Stephen Cowan Managing Director Follow our path to air at Paisley FM, Room J203, UWS Paisley Campus, Paisley PA1 2BE Tel: 0141 812 7570 Glasgow | Edinburgh | Dundee Mob: 07980 953 107 E:

A modern law firm, Debt recovery working for you. standing the test of





Helping Renfrewshire Grow & Prosper


Dismissing for a first offence: It’s a fair cop? Employers are generally expected to issue warnings to employees, requiring them to mend their ways, rather than to immediately dismiss for a first offence. Indeed it has been said that “It is good sense and reasonable that in the ordinary way for a first offence you should not dismiss a man without any warning or giving him a further chance. You should warn him that, if it happens again, it would be an offence for which he should be dismissed.” Traditionally the exception to that has been cases of gross misconduct; where the employee’s conduct is so serious - even though it is a first offence and no warning has ever been issued - that dismissal is merited.  The recent Employment Appeal Tribunal (“EAT”) decision in Mbubaegbu v Homerton University Hospital NHS Trust considered whether there are other circumstances where dismissal could be justified for an employee with a clean record.  The employee in that case had 17 years of unblemished service.  His department however was dysfunctional and management issued detailed rules for the surgeons to comply with. Concerns arose in relation to Dr Mbubaegbu and he was faced with 22 allegations at a disciplinary hearing.  There was said to be a “pattern of conduct” even though no single allegation was said to amount to gross misconduct.  Since the disciplinary allegations had been raised there had been no further incidents giving rise to concern.  The employee was dismissed and an Employment Tribunal decided that this was a fair dismissal  The EAT did not interfere with that conclusion.  They stated that to justify dismissal of an employee with a clean record, it is not necessary to identify one or more acts of gross misconduct, which would merit dismissal in themselves.  Where the cumulative or aggregate effect of a number of more minor offences is to cause the employer to fundamentally (and reasonably) lose trust and confidence in the employee, then that indicates that the conduct is sufficiently serious as to justify dismissal.  To focus unduly on the phrase “gross misconduct” is not necessarily helpful.  Even though the failure to warn the employee formally denied him the opportunity to improve his behaviour (and his actions since the concerns were raised with him indicated that he likely would have improved) the employer was allowed to treat the “pattern of conduct” as sufficiently serious to dismiss. In other words it was “within the range of reasonable responses” to dismiss and therefore fair.  While this decision may give some comfort to employers, it also emphasises the need to be clear, when dealing with disciplinary matters, as to the findings against the employee,

David Hoey, Partner, Accredited Employment Law Specialist

the impact of his behaviour, and why these are being treated so seriously. Have you checked your employment policies and ensured they are up to date? Have you trained your staff in the application of the policies and increased awareness of their existence and application? As ever, speak to your happy expert employment lawyer to help you enjoy a Tribunal free Summer. Enjoy! David Hoey Partner for BTO Solicitors LLP Accredited Specialist in Employment Law  48 St Vincent Street Glasgow G2 5HS T: +44 (0)141 221 8012   F: +44 (0)141 221 0288

Business Matters Summer 2018


Renfrewshire Council Updates:

World-first £56million medicine manufacturing centre to be built in Renfrewshire

Council Leader Iain Nicolson has hailed the huge benefits for Renfrewshire as it will be the location for a worldfirst multi-million innovation centre revolutionising medicine manufacturing. The £56million Medicines Manufacturing Innovation Centre (MMIC) will be built at the heart of the emerging advanced manufacturing innovation district next to Glasgow Airport. “This is fantastic news not only for Renfrewshire but for the whole of Scotland,” said Councillor Nicolson. “On top of the highly skilled jobs the centre will bring, its work will generate more jobs by encouraging start-ups and supporting companies large and small to grow their businesses using the transformative technologies the centre develops. “We support the ambition to make Scotland the location of choice for the life sciences community and

advanced manufacturing and are currently developing the underpinning infrastructure which will ensure the centre has the perfect home in Renfrewshire.” In a market worth £98 billion globally, this industry-led centre will put Scotland and the UK at the forefront of technology and innovation in medicine manufacturing, aiming to attract £80million of research and development investment in the next ten years. Eighty high skilled jobs will be established at the Centre by 2023 with a further 90 jobs created or retained in companies during the design and build phase and post-construction. The new centre will be built alongside the National Manufacturing Institute for Scotland (NMIS) - a £65million industryled centre set to transform Scotland’s manufacturing skills and productivity.

And it will also be located next to the recently opened Lightweight Manufacturing Centre at Westway Business Park, Scotland’s only facility for research and development of lightweight components for the automotive and aerospace industries. Councillor Nicolson added: “We have a proud tradition of innovation in manufacturing and these exciting developments can make Renfrewshire the beating heart of Scotland’s manufacturing sector once again. “Manufacturing is a key contributor to the Renfrewshire economy and employs more than 9,000 people, with world famous companies based here. “The innovation district has the potential to attract more businesses to the area, create thousands more jobs and provide more opportunities for existing businesses to thrive.”

Helping Renfrewshire Grow & Prosper


Renfrewshire Council Updates: Council commitment to improve future job prospects “We want to provide support to the people and places most in need, to make the greatest difference.” These were the words of Renfrewshire Council Leader Iain Nicolson as he unveiled the long-term plans for Invest in Renfrewshire – the Council’s economic development service. Councillors have now approved the £4.5million funding plans targeting job support to people, communities and local businesses over the next five years. Councillor Nicolson added: “We must ensure the area’s economic growth benefits everyone and that’s why we are targeting our resources to communities facing deprivation and to help people unemployed and underemployed, changing their opportunities and that of future generations.” The new service will start in October and includes further development of a community based pilot project under way

in Ferguslie which supports people facing a range of barriers to employment. It is already achieving positive results for local residents like Ronnie Lockhart, who’d been out of work for the past 20 years, but is now working as a gardener with Linstone Housing Association thanks to the support from the Invest team. The 49-year-old said: “I was in a routine of going out once a fortnight to sign on then back home to watch TV. Eventually I got sick of being in the house doing nothing. Now I never want to go back to that - I love the job and the team work. “I couldn’t have asked more of the support from Invest, they do their damnedest to get you into employment, they do a great job and I’m really grateful for what they have done for me.” More will be done to support start-up and early stage businesses through the new service, with exciting plans in place

(l-r): Invest in Renfrewshire Community Engagement and Outreach officer Sarah McEwan; Ronnie Lockhart and Renfrewshire Council Leader Iain Nicolson.

to grow the creative business sector and increase the number of sustainable small businesses and social enterprises. And there is a major focus on maximising key economic growth opportunities in Renfrewshire, including in manufacturing, care and the creative industries by working with local businesses to provide direct pathways into these job growth areas. Councillor Nicolson added: “We will tackle the challenges head-on and develop Renfrewshire as an attractive place to locate and do business, supporting local businesses to grow and improving the area’s economic, social and physical regeneration.”

Calling all Renfrewshire businesses. We can help fund your growth. Invest in Renfrewshire is Renfrewshire Council’s programme to boost the local economy and tackle unemployment. We have a range of funding packages available which could help your company, including: • business growth grants of up to £10,000 to help develop new products, attend exhibitions, purchase equipment or carry out property improvements; • help of up to £5,000 to help you take on a graduate intern; • support towards the wage costs of taking on a young unemployed person; and • loans to help with working capital or the purchase of equipment.

Want to know more? visit email or call

0300 300 1180

Business Matters Summer 2018


Renfrewshire Council Updates:

Investing in Renfrewshire’s future £100m venues investment aimed at transforming Paisley High Street and town centre Plans are moving ahead for Renfrewshire Council’s £100m investment to transform Paisley’s town centre venues and cultural infrastructure over the next few years. The investment is a key part of the plans to build a legacy of Paisley’s bid to be UK City of Culture 2021, and central to the wider plan to use the town’s unique heritage and cultural assets to transform its future. It aims to create new homes for the expanded programme of events and cultural activity the area plans to build over the next few years, while supporting the ongoing work to promote Paisley as a visitor destination and drive new footfall into the High Street and town centre. At the same time, it will help preserve the area’s superb architectural heritage by turning some of Paisley’s best-loved 19th-century buildings into 21st-century facilities. The key projects making up the investment include: • Paisley Museum - a £42m transformation an international-class destination showcasing the town’s unique heritage and collections, predicted to bring around 125,000 visitors a year into the town centre. The museum will close in the autumn and reopen in 2022, although the collections will remain accessible through the new Paisley: The Secret Collection museum store on the High Street.

• The council last month appointed architects of international importance for the museum redevelopment – with the chosen firm AL_A having worked on landmark buildings around the globe, including the Victoria & Albert Museum Exhibition Road Quarter in London, and having recently been shortlisted for the competition to redesign the visitor experience at the Eiffel Tower.

• Paisley Town Hall – a £22m internal refurbishment to become one of the landmark entertainment venues in the West of Scotland. The redesign will broaden the range of events the town hall can offer, and transform the performance facilities and visitor experience, as well as improved catering and conference facilities, better physical access, and replacement of the mechanical and electrical systems. • Learning and Cultural Hub - a fullyaccessible and digitally-connected space housing the town’s library collections and a modern educational resource for the area’s pupils, students and adults in the heart of the High Street. The facility will open in 2021 • Public Realm – a £10m budget has been set aside to reimagine some of

the town’s outdoor events spaces and improve road and transport links. • St James Playing Fields – a £7.7m project to create new outdoor space capable of hosting major events, while upgrading the sporting facilities to include an upgrade of existing grass pitches, a synthetic hockey pitch, a new pavilion and changing facilities, and new road access and car parking. • Paisley Arts Centre – a £2.5m upgrade of the existing building aimed at improving the performance facilities. The plans build on the investment already made in the publicly-accessible museum store Paisley: The Secret Collection, opened last year on the town’s High Street, and the launch of the new destination brand and website at www.

Keeping businesses up to date Work is underway in preparation for the Council’s £100million infrastructure programme in Paisley to attract new visitors to the area. Work will start later this year on the Museum on the town’s High Street and it is expected the Town Hall will temporarily close its doors at the end of the year in preparation for works which will revitalise the town centre as part of a bigger vision to transform the area. As part of this, the Council will be engaging with local businesses and those affected to make sure they are kept up to date with developments as the work progresses and will be seeking their views on the best way to do this. Business Matters will be used to reach businesses across Renfrewshire, as well as a range of other channels so watch this space and follow the council on its social media channels for updates in the coming months.

Helping Renfrewshire Grow & Prosper


Renfrewshire Council Updates:

New training scheme will help Paisley welcome the world A new customer service excellence training scheme has been launched to ensure Paisley is primed to welcome visitors to its events and attractions in the coming years. Customer experience is a key part of any visitor’s impressions of a place and the new Paisley Welcomes programme will provide enhanced training to those coming into contact with visitors. The Paisley Welcomes programme is an online module which covers both customer service training and information about Paisley and Renfrewshire. The training is open to individuals as well as businesses. Interested parties are encouraged to register for the online module as the first 2,000 people to sign up will be able to complete it free of charge as Renfrewshire Council and Scottish Enterprise are helping to fund the scheme. A wide range of users can benefit from taking part – from school leavers wishing to develop their skills through to front of house staff who are often the first point of contact for visitor questions. The overall aim is to create a consistent customer experience, but it will also encourage cross-selling leading to visitors staying longer and spending more, and create repeat visitation. Leader of Renfrewshire Council, Councillor Iain Nicolson, said: “The Paisley Welcomes skills development project offers a great opportunity for individuals and businesses to showcase the very best of Paisley and Renfrewshire and is one of the pillars of the Visitor Plan. The project will also support the delivery of a number of key strategic priorities over the next three years – including the Paisley 2021 Legacy Plan and the Renfrewshire Events Strategy.” Renfrewshire Chamber of Commerce Chief Executive, Bob Grant, said: “This

L – R – Laura Osborne, Gleddoch Hotel, Fritha Costain, National Trust Scotland, Graeme Gibson, Glynhill Hotel, Bob Grant, Renfrewshire Chamber, Colette Cardosi, Pendulum and Cllr Iain Nicolson.

is a great opportunity for businesses in Renfrewshire to get involved to provide the best experience possible for visitors while helping upskill staff in the area. We know that businesses want help to improve their services and customer offer and this is a fantastic opportunity to put our best foot forward.” The programme is based on the Glasgow Welcomes best practice, and will support the drive for destination development. The Glynhill Hotel and Leisure Club General Manager, Graeme Gibson, said

“We will be putting our staff through the Paisley Welcomes training. The more economically vibrant the area is the greater the opportunities are for us as a business. It will enable us to engage with other businesses as well as upskill our team which will in turn help grow the local economy and we will benefit as a natural result of that.” To find out more please contact Renfrewshire Council Tourism Officer, Andrew McKean via email at andrew.

Business Matters Summer 2018


SCHOOL UPDATES: St Anthony’s Primary School

A primary school voted the first Scottish recipient of UK Literacy School of the Year has been given a glowing report by inspectors. Staff from Education Scotland visited St Anthony’s in Spateston, Johnstone in April and spoke with pupils, staff and parents. The school received ‘very good evaluations’ over all four quality indicators and was praised by inspectors for its ‘literacy rich’ environment. Head teacher Jacqueline McBurnie’s ‘clear strategic direction’ and ‘strong personal and professional commitment to meeting the needs of all children’ was also picked up. The school was praised with helping to close the poverty related attainment gap and the report noted: “Children facing barriers in their learning, including those facing socio-economic challenge are making good progress. “There are positive signs that the work of the school is having an impact on closing the attainment gap.” The school’s welcoming ethos was also praised, as well as it’s ‘supportive culture’ for learning.

Head Teacher Jacqueline McBurnie said: “I am delighted that our school community has received such a positive inspection report. This is testimony to the strong team spirt we have built in St. Anthony’s where our values are at the core of what we try to achieve, every day in every way for everyone. “ The inspection report also detailed how children are benefitting from being part of an inclusive learning community in which issues of poor behaviour are rare. Inspectors said: “Children behave very well in classes and are eager and motivated to learn. Staff have a strong commitment to creating a purposeful learning climate for children. In addition, there is a strong and shared focus from all staff to build children’s resilience in learning and communication skills. The impact is that children feel nurtured, cared for and are keen to learn.” The school also houses a unit for children with communication disorders such as autism, and children with additional support needs are well supported. The 35 children there benefit from the

‘warm, nurturing ethos’, with the overall environment for learning and teaching showing a commitment to children’s well-being and development. Inspectors deemed the overall quality of teaching as very good and added: “Staff have a strong understanding of the individual strengths and needs of children and use this well in their teaching. Overall, teaching is motivating and interesting and engages learners well.” Renfrewshire Council’s Education and Children’s Services Convener, Councillor Jim Paterson said: “We are committed to ensuring that all our children and young people are supported to reach their full potential by providing the best learning environments possible. “It’s wonderful to see the hard work and drive of the head teacher and staff at St Anthony’s being rewarded with such a positive inspection report. “As well as making strides in closing the attainment gap and providing access to high quality teaching, it’s also clear that the school’s nurturing and caring environment is benefitting pupils.”

Helping Renfrewshire Grow & Prosper


Encouraging Schools As part of their My World of Work focus, the Primary department of Mary Russell School recently held their first ever careers fair. Parents and staff kindly gave of their time to come along to talk about their particular occupation and answer questions from the eager pupils. The jobs under the spotlight included nursing, janitorial, kitchen design and retail, to name but a few. Pupils were encouraged to discover, through effective questioning, the skills required to undertake each of the jobs. They were certainly not short of questions! The event was a roaring success and will hopefully become an annual event.

Linwood High School Rapid Response 2018 – Well done S2 who took part in the disaster response off-timetable event today in the sunshine for once! Thank you to June from Glasgow University and the Institute of Civil Engineers and to Michael from Black and Veatch for being our experts for the day.

S1 had an amazing trip to the Sky Academy on 8th May 2018. Thanks to Sky for having us and I think we can look forward to a few future TV Careers from S1 who were great in front of and behind the camera.

Thanks to the Science Centre for having S2 for the Waterworks workshop on the 2nd May 2018. Great fun had by all.

Bishopton Primary School - Primary Engineer Events Pupils from both Primary 2 and Primary 6 have been participating in Primary Engineer events throughout the year, with both classes learning how to build a moving vehicle. Matthew Cochrane from Doosan Babcock has helped throughout the year and taught the pupils a lot about the world of engineering. Primary 2 built a moving car and Primary 6 an electric vehicle. The children thoroughly enjoyed these lessons and a small group of pupils from both classes attended a celebration event to meet with pupils from other schools and test their cars in a competition.

Business Matters Summer 2018


SCHOOL UPDATES: Gleniffer High School – Believe and You Will Achieve


Entrepreneurship / Enterprise In March, Matt from Entrepreneur Me visited Gleniffer to see our S1 pupils present their Health, Food & Technology projects on designer pizzas. Pupil were tasked with designing a pizza recipe and a marketing strategy for their product. Matt commented “It was great to speak with and learn from the young entrepreneurs. Brilliant young people, confident presenters and interested learners, well done all for a great project!”

Gleniffer was very proud to host the Renfrewshire Heats of the Bloodhound (Rocket Car) Engineering Challenge with West College Scotland and DYW West. No win on the day for Gleniffer, but Paisley Grammar set a new Bloodhound record of 57mph! As well as taking part in the challenge, pupils were also treated to a visit by the Arnold Clark / GTG Training Bus where they found out more about modern apprenticeships and training within the automotive industry. Participating pupils attended the

Bloodhound Scotland final the following week at the Big Bang Fair in Perth whilst finding out more about careers in STEM through a range of interactive and inspirational activities. A group of our new S5 girls took part in the ‘Dare to be Different’ Event with Arnold Clark, aimed at encouraging more females to get into engineering. Our pupils did brilliantly on the day winning both the Jigsaw and Pit-stop challenge. Thanks goes to DYW West and our Faculty of Art & Technical making it possible for our young people to attend.


In May Mr. Marshallsay was very honoured to be presented with an award for from West of Scotland branch of IOSH “... in recognition of outstanding contributions to health & safety at work.” Gleniffer High School were the first school in Scotland to offer full IOSH training as part of our Senior School Lab Skills course. Thanks goes to Fred Cullum of Enable Safety for developing a bespoke program for the school and providing the training.

S2 College Tasters Throughout May, a group of our S2 pupils took part in a series of college tasters at West College Scotland. Pupils received tasters in Digital Animation, Childcare, Painting & Decorating and Engineering.

Helping Renfrewshire Grow & Prosper


DYW West Update The Greenpower initiative supported by DYW West and the college has been a great success (school pupils build a race kart from a kit with support from college motor vehicle staff). We would like to thank the organisations that sponsored teams, including the Chamber. Funds aided the purchase of race suits, helmets and race day essentials. The first race held over Easter at East Fortune was a great experience for all the teams involved and we recently got the opportunity to take part in a 2nd race in Aberdeen. With space for 1 team incorporating pupils from across the region (called the WCS All Stars), we’re delighted to say they won 3 awards including 1st for the kit car category and 2nd overall! We are also proud to say that 3 of the young people have been offered Modern Apprenticeships with the vast majority of the rest offered a place on the motor vehicle course at college showing you that with your support, we can change young people’s lives for the better.

Finally, we’re supporting the college in sourcing employers involved in Civil Engineering and IT: Software Development that can provide S6 pupils in the 2nd year of their Foundation Apprenticeship, a meaningful work placement. If that is something you can help with please get in touch with us at The best way to

keep informed about the wide variety of work we do is to follow us on social media or we’d be delighted to come and see you. Have a great summer.

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Business Matters Summer 2018




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