Boardwalk Move-In Package

Resident Member Handbook

WELCOME HOME TO BOARDWALK

welcome home Welcome to the Boardwalk Family! We’re so happy you’ve chosen to call Boardwalk home.

As you get settled into your new place, we wanted to share some tips to help you take advantage of everything Boardwalk has to offer.

Create an account on our Resident Member Portal powered by Yuhu The Resident Member Portal is a quick and easy way for Residents and Associates to interact, connect and access their information online. With a Resident Member account, you have the freedom to: •

Make payments online via debit or credit card

•

Submit and track maintenance requests

•

Communicate with the site team through the chat feature

•

Browse and claim Boardwalk perks and promotions

•

Book elevators

Not to mention, it’s mobile friendly, meaning you can access everything you need on the go.

Keep an eye out for an activation email to get started!

Check out our Resident Perks on bwalk.com A life at Boardwalk comes with countless benefits. Check out: www.bwalk.com/en-CA/Blog/Posts/Perks/ for our exclusive Resident Member offers designed to add value to your life.

Please don’t hesitate to contact your Leasing Office with any questions or comments regarding your new home.

Sincerely, The Boardwalk Team

TABLE OF CONTENTS Moving In

3

Your Lease

3

Paying Your Rent

4

Parking 4 Utilities 5 Insurance 5 Home-based Businesses

5

Pets 6 Satellite Dishes

7

Maintenance and Service Requests

8

Balconies and Windows

9

Decorating Your Suite

10

Being a Good Neighbour

11

• Noise Levels • Odours • Cannabis Safety Tips

12

• Safeguard Your Home • Safeguard Your Home While on Vacation • Safeguard Your Vehicle Bed Bugs

13

Care Tips

14

• Bathtub • Plumbing • Linoleum and Laminate Floors The Do's and Don'ts When Pouring and Flushing

15

Transfer Program

16

Refer a Friend

16

Moving Out

16

• Before the Move • Showing the Suite Make Yourself at Home

17

Resident Member Fire Safety Information 18 Fire Alarm Safety Rules 19

Welcome home to Boardwalk.

Home is a place where you feel a sense of belonging and are free to be yourself. It’s where you love life and love those who share it with you, cherishing the joy of simple moments. It’s a place where you belong and want to share with others, creating a lifetime of memories and experiences. It’s where you show people you care, making the most of every moment in the company of others. It’s a place where you feel peace of mind so you can focus on what matters most in your life. It’s a reflection of your authentic lifestyle where you follow your passions, living life to its fullest.

2

Moving In We understand that moving can be an exciting and hectic experience. With so much going on before, during and after the move, here are a few things to remember as you settle into your new home: • Although your suite is inspected before you move in, make note of any concerns you have about your new home. If something was missed during our inspection, we are happy to review with you.

• Breaking down your boxes saves time, energy and space. This simple act will help your community recycling bins from getting over-filled.

• Please provide us with your phone number and email address so we always have a way to contact you.

• Break the ice with your neighbours! A community is where we all feel a sense of home, comfort and belonging, and where we treat each other like family.

• Lastly, remember to register for your account on the Resident Member Portal powered

by Yuhu (resident.bwalk.com). As a Boardwalk Resident, you have the freedom to make payments, book amenities, submit maintenance requests and stay connected to your community from the comfort of your home. The site is convenient, simple to use and secure! Keep an eye out for an activation email to get started.

Your Lease Remember to keep your lease and all legal documents pertaining to your tenancy in a safe place for future reference. It’s the agreement between you and Boardwalk, and contains important information regarding your tenancy. In case of a discrepancy, the provincial tenancy act prevails. You may also view the details of your lease on your Resident Member account at resident.bwalk.com.. Please read this document carefully and feel free to ask us questions about anything you do not fully understand.

3

Paying Your Rent Paying your rent on the first of day each month is easy when you enroll in the pre-authorized payment program, which gives you the option of having your monthly payment automatically debited from your bank account. This means you will no longer need to rush to submit your cheque or money order, pay late fees (where applicable), or keep track of individual rental receipts.

If you wish, you may make a payment online with Visa or Mastercard debit or credit card on our Resident Member Portal powered by Yuhu. You can also make a payment via cheque, money order or Interac at your Leasing Office. Outside of office hours, you may deposit payment in the after-hours slot. For online bank transactions, please remember it can take three to five business days for any payment to appear on your account.

We understand life can get busy, and we want to remind you that payment received after the first of the month is considered late and is subject to a late penalty, where applicable. When partial payment is received, the balance is considered late and late fees will apply. Depending on the court’s decision, you may not be subject to a late fee if you live in Québec.

Parking Life is hectic. When we are in a hurry, we understand the importance of getting home or to your vehicle quickly. To ensure all Resident Members have a place to park, we kindly ask that you park your vehicle in your designated parking stall, if specified on your lease. For everyone’s security, your vehicle should be registered, insured and in operating condition. Due to the limited space we have available, we ask that you find alternate parking for your recreational vehicles, trailers or motorhomes.

If you pay extra for a parking stall and wish to cancel it, simply provide us with one month’s written notice (excluding Québec).

4

Utilities If your lease agreement states utilities are in addition to your rental charge, it is important you have them set up in your name as soon as you move-in. It is equally important to remember to disconnect them upon move-out to avoid any unnecessary charges to your account.

Please keep in mind that if you forget to have the utilities set up in your name and the bill gets sent to Boardwalk, you will be charged for the services of the utilities in addition to an administration fee.

If the cost of a utility is included in your lease, no need to do anything!

Insurance For your protection, we ask that you purchase an insurance policy that covers your personal belongings against loss from water, fire, theft and includes insurance for third party liability.

We feel it is important to remind you of the potential financial hardships should a serious loss occur. The average household has approximately $35,000 worth of possessions, not including valuable items such as jewelry. Insurance covers more than just your possessions, it also protects you against liability for the damages to Boardwalk’s and your neighbours’ property.

Purchasing a basic policy is very inexpensive protection against these risks.

We offer our Resident Members the convenience of purchasing an insurance policy online with Zipsure.ca at a discounted price. Zipsure is available for Residents residing in Alberta, Saskatchewan and Ontario.

Home-based Businesses With so many advantages of setting up business operations in the comfort of your home, home-based businesses have become increasingly popular. If you are considering your home as a great location for your business start-up, please contact us for further information (excluding Québec).

5

Pets Picking a new home means choosing a place that works for everyone, even family members with four legs. At Boardwalk, we know your pets are part of your family, so we do all we can to make sure they enjoy their new home as much as you do. After all, your furry little friends deserve a life of comfort and convenience as well! Many of our buildings welcome pets, so long as they do not cause any disturbances to the community. We encourage you to consider the following information before adding a pet to your family: • Cats and well-mannered dogs are welcome unless the building is specified as a nonpet community.

• In some cases, you may be charged a fee and/or a monthly charge.

• Small fish bowls and birds are welcome in our communities up to a certain capacity.

• Rodents and reptiles are not permitted in our apartments or townhomes. Please speak with us should you wish to house other animals such as ferrets or rabbits.

• We kindly ask that all pet owners cleanup and care for their feline and canine friends.

Please keep in mind that all pet approvals are pending a successful meet and greet with the Boardwalk Team. If you are interested in adding a pet to your family, please speak with your Customer Service Representative to discuss pet fees and if he or she meets the requirements. *Not applicable in some provinces.

6

Satellite Dishes Your home is where you will spend a great deal of your leisure time. Time that should bring relaxation and enjoyment. Sometimes, this may include relaxing in front of your television for a few hours. If you have a satellite dish, or you plan on getting one, we kindly ask that you consider the following first: • Please speak to us prior to installing a satellite dish in your home, as we need you to complete a permission form.

• We kindly ask that dishes be installed using tripod mounting devices. Please ensure it is secured to the ground properly with plywood and weight. You may also mount your dish, so long as the mounting device is not screwed or bolted to the building. Clamps may be used, providing they do not cause any damages.

• Please ensure your satellite dish does not extend past your balcony.

• We ask that a professional satellite equipment installer install the satellite dish and hardware.

• To avoid any unnecessary charges, please remember to remove your dish and hardware upon move-out.

• Please note that due to safety regulations, satellite dishes are not permitted in our communities in Québec Please contact us if you have any further questions about installation requirements, or if you require the permission form.

7

Maintenance and Service Requests Each of our communities employ highly skilled Maintenance Associates who respond to service requests Monday through Friday, during regular business hours. Our Maintenance Associates do their best to complete requests within the 72-hour time frame outlined in your lease agreement. Sometimes there are delays due to maintenance emergencies that require their immediate attention. Please be assured that should this happen; our Associates will do their best to have your request completed as soon as possible.

The unexpected can happen, and if it does, you’ll have the peace of mind of knowing that a Maintenance Associate is available for emergency calls 24-hours a day, seven days a week.

We ask that you contact us immediately if you are experiencing a situation where your health and safety are at risk, or if the situation will cause extensive damage to your home if it is not taken care of immediately. An emergency service request covers essential items such as: • Lack of electricity • Flooding in your suite • No heat or water • Fire or fire hazards • Lack of access to your suite With service on call, your peace of mind is guaranteed. If you have an emergency maintenance request, please contact your Leasing Office, or call our 24-hour Customer Service Centre at 1.800.310.9255 immediately.

If there is ever an occasion where Boardwalk needs to enter your suite for maintenance, you will be provided a 24-hour written notice to advise when and why we are entering. If we have verbal permission to enter your suite for a maintenance issue, you will not receive 24-hour written notice. Please keep in mind the only time we would enter your suite without notice is in an emergency situation where life or property is in jeopardy.

If you have a service request, please contact your Leasing Office, call our 24-hour Customer Service Centre at 1.800.310.9255 or you may submit your request online from your Resident Member account.

8

Balconies and Windows We want everyone to enjoy the benefits of their balconies. Your balcony is yet another place for you to express your personal style, and it also provides you with more space to entertain, eat and hang out. Unlike the inside of your home, there are unique constraints that set the balcony apart from your indoor rooms.

• Patio furniture, plants and fake foliage are permitted.

• Please only place proper window coverings on your windows. We ask that flags, blankets, tapestries, and signs only be displayed inside your home.

• Propane barbecues are permitted at Brio. We kindly ask that you use the stairwell to transport full propane tanks for safety reasons.

Please consult your Leasing Office for further details.

9

Decorating Your Suite Our goal is to make each Resident Member feel at home, so making sure your suite is personalized and stylish is important! If you decide to add your personal touch to your new home, we ask that you avoid using stickers, large nails or screws, as they can easily damage the walls, floors, ceiling or woodwork of your suite. Instead, please use small nails or hooks for wall hangings.

We kindly ask that you speak to us first, should you wish to paint, or make any structural alterations to your suite.

Being a Good Neighbour Being a good neighbour is easy when you follow the Golden Rule: Treat others as you’d like to be treated. You are likely to see your neighbours everyday, or at least quite regularly, so you will have opportunity to build positive relationships.

Noise Levels Our communities are not completely sound proof and, with that, comes the inevitability of noise. Although no one expects you to be as quiet as a mouse, it is important to be aware of a few tips when it comes to making too much noise.

• Please do your best to keep the decibel level reasonable when you are watching TV or listening to music.

• Avoid stomping on your floor in the early mornings on your way to work, or late in the night, especially in loud shoes.

• If you have small children, remember the pitter patter that you think is absolutely adorable may be bothersome to your neighbour downstairs. Area rugs can help keep sound down while providing more comfort for you.

• Lastly, if you are enjoying the company of friends and family, let your neighbours know in advance.

10

Understanding how noise can travel from your suite to your neighbours will go a long way in creating positive neighbourly relationships.

Remember, sometimes your neighbours may not realize just how loud they are being. A polite conversation with your neighbour may help. If you experience any excessive noise for an extended time, we kindly ask that you contact us, so we can address the situation.

Odours We understand it is your right to smoke in your home, so it is important that you do your best to be as courteous as possible to your neighbours. Please keep in mind that when living in close proximity, cigarette smoke and other odours can easily seep into the common areas and your neighbours’ homes. To maintain an enjoyable environment for all our residents, we kindly ask that you make every effort to mitigate any odour escaping your suite.

Remember, we’re always here to help! If at any time second-hand smoke or odours from another suite begin to interfere with the enjoyment of your home, we encourage you to contact us so we can resolve the matter for you.

Cannabis Boardwalk does not permit the smoking or cultivation of cannabis in our communities.

Smoking and cultivation of cannabis can result in noxious smells, higher than average electricity usage, and excessive moisture build-up.

11

Safety Tips Everyone has the right to feel safe in their own home. We strive to do everything we can to provide you with the means to take responsibility for your own personal safety and security.

To help out, we would like to provide you with some tips to minimize the risk of crime in and around your home.

Safeguard Your Home When it comes to protecting your family and your belongings, you can never be too careful.

Exerting some extra effort can make all the difference in protecting your home from an illegal entry or burglary.

• Before you ‘buzz’ someone into the community, make sure you know who it is.

• Report solicitors. Such persons are not permitted in our communities unless prior arrangements are made with us.

• Be cautious of anyone who asks to enter your home. Brio Associates can easily be identified by an ID badge and uniform.

• Let us know immediately of any needed repairs on locks, latches, doors, and windows.

• Always lock your doors, including your balcony. A balcony door is an entrance just like any other door and can be a security hazard.

Intruders will look for keys under the doormat or around your front door, so please avoid hiding spare keys.

Safeguard Your Home While on Vacation There’s nothing better than going on vacation to kick back and relax. Although you never leave expecting that something will happen, it’s always best to have your home properly prepared so you can enjoy your vacation without unnecessary worry.

• Do your best to make your home look as lived-in as possible.

You can achieve this by setting up automatic timers to turn on lights, radios or televisions.

• Arrange for your newspaper delivery to be stopped and have mail picked up by a friend or family member.

12

• Be cautious when telling people about your absence from home, even on social media.

Safeguard Your Vehicle Vehicles are a luxury on which many of us rely heavily. If you own a vehicle it is important you take the proper precautions to protect it from theft, as having your personal belongings, or your vehicle itself, stolen may leave you feeling helpless.

• Remove or store any valuables out of sight.

• Keep your car locked at all times.

• Turn off your car when you are not in it.

• Look inside and around your vehicle before getting in.

Bed Bugs Bed bugs are becoming more prevalent across the country and it is important that we work together to keep them out of our communities. Contrary to popular belief, these troublesome critters don't discriminate between dirty and clean homes, which means even luxury hotels can be susceptible to bed bugs.

Bed bugs are mostly active at night when they scurry out from their favourite hiding places to feed on blood — yours as well as your pet’s. These pesky critters often take shelter in the cracks and crevices of bed frames, box springs, dressers, baseboards, sofas, and electrical outlets. Some signs of a bed bug infestation will be dark spots along the seams of your beds and on your beds, as well as rashes or bites on your body. Though they aren't known to transmit disease, the stubborn parasites can leave itchy and unsightly bites. Early detection of bed bugs is much easier and less inconvenient to treat than a widespread infestation.

Here are some tips to help control this stubborn pest: • Check your furniture, baseboards and electrical outlets on a regular basis.

• Use a protective cover that encases mattresses and box springs to eliminate hiding spots.

• Reduce clutter in your home to reduce hiding places for bed bugs.

• Vacuum regularly.

13

• Check second-hand clothing, furniture, beds and couches for any signs of bed bugs before bringing them home. Avoid discarded curbside items.

• When travelling, inspect the furniture where you are staying for signs of bed bugs before you unpack.

• When you return from a trip, wash all your clothes.

If you suspect you have bed bugs, don’t panic. Let us know as soon as possible, so we can treat your home and prevent the further spread of these pests. Working together as a community, we can keep these pesky pests out of our homes, so we can continue to focus on what matters most in life.

Care Tips At Boardwalk, we pride ourselves on building clean and beautiful communities for our Resident Members to call home. Below are some tips to help keep your new home looking and feeling great.

Bathtub • We recommend using clear, liquid soap and a sponge to clean your bathtub.

• For the best results, clean and towel dry your bathtub after each use.

• Avoid using abrasive cleaners or cleaning applicators, as they can damage the bathtub’s surface.

• Please contact us immediately if your faucets or taps are leaking to prevent water damage.

Plumbing • Ensure that there is a toilet plunger in your home.

• When unclogging drains, avoid using liquid products as they can cause damage to the pipes.

• Please report any loose tiles or missing grout on any tiled area.

• Contact us in the event of any type of leaking to avoid damage.

Linoleum and Laminate Floors • Sweep or vacuum your floors regularly to remove loose dirt which can scratch your floor.

14

• Avoid using detergents and abrasive cleaners. These products may leave a dull film.

• When moving appliances or heavy furniture, we recommend laying a plywood panel on your floor and “walking” the item across it. This protects your floor from damage.

The Do's and Don'ts When Pouring and Flushing We understand that it is tempting to flush and pour nearly anything down your sink and toilet.

Improper disposal of items down the drain could result in significant problems such as sewage backup or water shutdown.

Please avoid pouring grease down the sink as fats and cooking oils cling to pipe walls and solidify, causing blockage. Over time this causes sewer blockages and sewer backups. To avoid any inconveniences to you and your neighbours, we kindly ask that you store your used fats and grease in an empty container and dispose of it in the garbage. If you need to dispose of more than four litres of cooking oil, we ask that you take it to your local EcoStation.

We’d also like to kindly remind you not to flush the following items down the toilets: • Baby wipes, disinfecting wipes, or cloth wipes of any kind. Despite the fact that they’re advertised to be flushed like toilet paper, these wipes create clogs and backups in sewer systems.

• Paper (other than toilet paper).

• Medications, as they have toxic effects on groundwater supplies and wildlife.

• Feminine hygiene products of any kind.

• Beauty products, cotton swabs, dental floss.

• Plastics of any kind.

• Grease of any kind, especially cooking grease.

• Garden supplies (such as pesticides, fertilizers, etc.).

• Paint, varnish and paint remover.

• Motor oil, gasoline, or any explosive material.

• Cat litter–it can linger in your pipes, and does not dissolve easily.

By not flushing and pouring these items, you will avoid sewer line clogs and inconveniences in your home and neighbourhood. Please feel free to contact us should you have any questions.

15

Transfer Program Life can bring unexpected changes. If a change suddenly requires you to move across the province or across the country, chances are we have you covered with numerous communities in various locations across Canada. You can visit bwalk.com to check out our other communities or speak with us to discuss your transfer options.

We enjoy having you as part of our Boardwalk family and look forward to finding you a new home in another Boardwalk community

Refer a Friend Having your friends and family living nearby is great. Getting paid for referring people is even better. Why not tell your friends and family about your great home or about the exceptional services and features you enjoy living in a Boardwalk community? With more than 225 communities in some of the best locations in Canada, we are confident that Boardwalk has the perfect home for your friends and family. As a thank you for helping us find a great new Resident Member, we will give you a credit on your account! Referred Resident Members must reside in their suite for 14 days before the credit will be applied.

For a complete listing of our communities across the country and details about the benefits of living in a Boardwalk community, visit bwalk.com or contact us

Moving Out Saying goodbye to a member of our Boardwalk family is never easy. Many memories and special moments were shared during your time with us, and we want to thank you for giving us the privilege of being a part of your story. We wish you boundless success wherever you go, and hope that your new home is full of fun and happiness for years to come.

Before the Move We are sad to see you go, but we want to make your move an easy one! If you are moving out, please provide us with a written and signed notice indicating the day you will be moving. Also, we encourage you to reserve an elevator time for your move-out at your earliest convenience.

Elevators are limited, and there may be other residents moving in or out on the same day. • Please confirm the time and day for your move-out inspection with us. • Please refer to your lease agreement for the proper date and time to give your notice to move-out.

16

• Provide us with your forwarding address, so that we can mail you your final statement.

• Notify government offices, public and professional services, and insurers of your address change.

• Contact Canada Post to have your mail redirected.

Showing the Suite We understand showing your suite may be disruptive. We will do our best to accommodate both our current Resident Member and our prospective Resident Member. If showing your home is inconvenient on certain days, please let us know so we can try to make alternate arrangements.

Make Yourself at Home Remember, we are here every step of the way to assist you with moving in, becoming familiar with your new community, and introducing you to the Brio family. This is an exciting time and we wish for you a positive and fun experience as you settle in to your new home.

We look forward to getting to know you!

17

Resident Member Fire Safety Information Please ensure that all smoke detectors in your suite are tested monthly. If you encounter a problem or if the detector is not working, please notify your Leasing Office immediately and the problem will be rectified.

What to do in case of a fire in your suite: • Alert everyone in your suite as quickly as possible.

• Leave your suite and close the door behind you.

• If the fire is in its very early stages, it is SAFE and you are able to do so, consider using a fire extinguisher to control the fire.

• Sound the fire alarm system.

• Walk, do not run, to the nearest exit and make your way out of the building.

• Call the Fire Department (911) from a safe location.

• Once you have left the fire area, do not return to it.

• Inform site Associates or the Fire Department of the fire location and any other important information.

In your building: • When you hear the fire alarm, stop what you are doing.

• Open your suite door slowly and check the corridor for conditions of smoke and fire.

• Leave the building using the safest available exit.

• If you are unable to leave, keep your suite door closed. Use a wet material to seal the door from smoke, wait by the balcony or window and signal the attention of those outside.

• Do not panic.

Fire Safety is YOUR concern: • Know what your fire alarm system or smoke alarm sounds like.

• Know where pull stations are so they can be activated quickly (if applicable).

• Test smoke alarms in your suite on a regular basis - change batteries annually.

• Know at least two (2) ways out of the building from your suite.

• Be aware of signs posted in your building providing fire safety information.

• Use laundry equipment safely. Don’t overload them or leave them unattended for too long.

Clean the dryer lint trap after each use.

• Dispose of waste properly.

• Avoid careless smoking.

• Familiarize yourself with the building. Know what to do in an emergency and how you can help others with more limited disabilities.

18

Fire Alarm Safety Rules Testing the Alarm Test your alarm by pushing the Test button on the cover and hold it down for a minimum of five (5) seconds. This will sound the alarm if all the electronic circuitry, horn and battery are working correctly.

The smoke alarm is equipped with a flashing red indicator light. The red light is located under the Test button and will flash every 40 seconds to indicate that the smoke alarm is receiving power.

CAUTION: Due to the loudness (85 decibels) of the alarm, always stand an arm’s length away from the smoke alarm when testing.

Please contact your Leasing Office immediately if you experience any of the following, as you may have a defective alarm: • The alarm does not make any sound • Erratic noise coming from the alarm • Quiet humming/sound coming from the alarm Alarms failing an alarm test, or that are not operating normally, must be replaced with a new alarm.

Please contact your Leasing Office for a replacement as soon as possible.

Please do not use an open flame to test your alarm. By doing so, you risk damaging the alarm, igniting combustible materials or starting a fire.

When products of combustion are sensed, the device sounds a loud pulsating alarm, and the red light will continue to rapidly flash every two (2) seconds, until the air is cleared.

NOTE: WEEKLY TESTING IS REQUIRED! Cleaning the Alarm The alarm should be cleaned at least once a year.

• T o clean your alarm, simply remove it from the mounting plate. You can clean the alarm by using compressed air or a vacuum cleaner hose with a soft brush attachment. Blow or vacuum around the perimeter of the alarm to remove dust and dirt. The outside of the alarm can be wiped with a damp cloth (please do not use a wet cloth to avoid water entering the unit).

• A fter cleaning, reinstall your alarm and test your alarm by using the Test button. If cleaning does not restore the alarm to normal operation, the alarm should be replaced.

• D o not paint the unit. Paint will seal the vents and interfere with the sensor’s ability to detect smoke. Never attempt to disassemble the unit or clean inside Please contact your Leasing Office if you have any questions.

19