THE ULTIMATE DESIGNATION FOR CLUB EXCELLENCE
THE ULTIMATE DESIGNATION FOR CLUB EXCELLENCE
We Verify Member Experience
Through our merit-based evaluation process, we spotlight these outstanding clubs who have earned this distinguished designation.
We verify Member Experience.
—John G. Fornaro, CEO of Distinguished Clubs and Publisher of BoardRoom magazine
Through our merit-based evaluation process, we spotlight these outstanding clubs who have earned this distinguished designation.
—John Fornaro, CEO of Distinguished Clubs, LLC Co-Founder, Owner, & Publisher of BoardRoom magazine
THE HALLMARK OF EXCELLENCE
THE HALLMARK OF EXCELLENCE
THE HALLMARK OF EXCELLENCE
BoardRoom magazine’s Distinguished Clubs designation stands as the ultimate symbol of prestige in the world of private clubs.
BoardRoom magazine’s Distinguished Clubs designation stands as the ultimate symbol of prestige in the world of private clubs. It’s a respected benchmark that recognizes excellence for the few that have earned it.
BoardRoom magazine’s Distinguished Clubs designation stands as the ultimate symbol of prestige in the world of private clubs. It’s a respected benchmark that recognizes excellence for the few that have earned it.
It’s the respected benchmark that recognizes excellence for the few that have earned it.
EMINENT PRIDE
EMINENT PRIDE
Experience both personal and professional pride when your club qualifies through our merit-based process. This not only validates your commitment to excellence but also recognizes your team’s unwavering dedication and effort.
Experience both personal and professional pride when your club qualifies through our merit-based process. This not only validates your commitment to excellence but also recognizes the team’s unwavering dedication and effort.
& PRESTIGE SPOTLIGHT ON SUCCESS
ASSOCIATION & PRESTIGE
ASSOCIATION & PRESTIGE
Experience both personal and professional pride when your club qualifies through our merit-based process. This not only validates your commitment to excellence but also recognizes the team’s unwavering dedication and effort.
Revel in the prestige that comes from affiliation with other A-List clubs. This association not only offers brag-worthy accolades but also amplifies your standing through our reputable third party relationships.
Revel in the prestige that comes from affiliation with other A-List clubs. This association not only offers brag-worthy accolades but also amplifies your standing through our reputable third party relationships.
SPOTLIGHT ON SUCCESS
SPOTLIGHT ON
Being distinguished by our designation shines a public light on your club’s achievements for all to see. You get to be a part of a select worldwide group that has earned this prestigious designation.
Revel in the prestige that comes from affiliation with other A-List clubs. This association not only offers brag-worthy accolades but also amplifies your standing through our reputable third party relationships.
Being distinguished by our designation shines a public light on your club’s achievements for all to see. You get to be a part of a select worldwide group that has earned this prestigious designation.
Being distinguished by our designation shines a public light on your club’s achievements for all to see. You get to be part of a select worldwide that has earned this prestigious designation.
“Being named a Distinguished Club with EXCEPTIONAL status, is a true honor and a proud moment for our entire management team at Key Biscayne Yacht Club. This recognition reflects our shared commitment to delivering an unparalleled Member Experience. Meeting—and exceeding—the rigorous standards set by Distinguished Clubs is a testament to our team’s dedication, passion and pursuit of excellence. We are proud to uphold these high standards and look forward to continuing to elevate the Member Experience together.”
UNIQUE PROCESS
UNIQUE PROCESS
Distinguished Clubs merit-based proprietary process verifies delivery of an excellent Member Experience.
—Thomas Kassner, GM/COO
Distinguished Clubs merit-based proprietary process verifies delivery of an excellent Member Experience.
Key Biscayne Yacht Club
Distinguished Club with EXCEPTIONAL status
Distinctly Different
Distinctly Different
In-person site visits allow our unbiased, experienced surveyors to deeply connect with the environment, people, and culture of the club, capturing crucial insights that go beyond a checklist. This surveyor experiential data is combined with a quantified measure of the club’s Member Experience captured by our proprietary ClubIQ Member Experience Polling System™
In-person site visits allow our unbiased, experienced surveyors to deeply connect with the environment, people, and culture of the club, capturing crucial insights that go beyond a checklist. This surveyor experiential data is combined with a quantified measure of the club’s Member Experience captured by our proprietary ClubIQ® Member Experience Polling System™
“We are honored to earn the Distinguished Club Designation with ICONIC status, as it reflects the unwavering commitment of our staff, the dedication of our leadership and the vibrant community of members who make Medinah Country Club. This honor celebrates our legacy of excellence and innovation while reinforcing our mission to provide a world-class golf experience and the highest quality, family-oriented amenities to our members and honored guests. It’s a testament to the pride we all share in belonging to a truly iconic institution.”
Achieving Distinguished Club status means you’ve earned it.
Achieving Distinguished Club status means you’ve earned it.
“Being a DC is good for pride and It also adds value to marketing estate campaigns. I think it should something to all clubs.”
Matt
—David P. Schneider, GM/COO Medinah Country Club
Distinguished Club with ICONIC status
Linderman, CEO Boca West Country
PRESTIGIOUS & VALUABLE INDUSTRY SUPPORT
Benefit greatly when you are backed by BoardRoom magazine and Forbes Travel Guide partnership with Forbes Travel Guide club to align itself with the highest standards of service.
DESIGNATION INCLUDES OUR 3-STEP PROPRIETARY MERIT-BASED DISTINGUISHED CLUBS PROCESS
DESIGNATION INCLUDES OUR 3-STEP PROPRIETARY MERIT-BASED DISTINGUISHED CLUBS PROCESS
DESIGNATION INCLUDES OUR 3-STEP PROPRIETARY MERIT-BASED DISTINGUISHED CLUBS PROCESS
DESIGNATION INCLUDES OUR 3-STEP PROPRIETARY MERIT-BASED DISTINGUISHED CLUBS PROCESS
DESIGNATION INCLUDES OUR 3-STEP PROPRIETARY MERIT-BASED DISTINGUISHED CLUBS PROCESS
DESIGNATION INCLUDES OUR 3-STEP PROPRIETARY MERIT-BASED DISTINGUISHED CLUBS PROCESS
1. Nomination2. Evaluation
STATUS LEVELS OF EXCELLENCE
STATUS LEVELS OF EXCELLENCE
STATUS LEVELS OF EXCELLENCE 1.
DESIGNATION INCLUDES OUR 3-STEP PROPRIETARY MERIT-BASED DISTINGUISHED CLUBS PROCESS STATUS LEVELS OF EXCELLENCE
PRESTIGIOUS & VALUABLE INDUSTRY SUPPORT
PRESTIGIOUS & VALUABLE INDUSTRY SUPPORT
PRESTIGIOUS & VALUABLE INDUSTRY SUPPORT
PRESTIGIOUS & VALUABLE INDUSTRY SUPPORT
PRESTIGIOUS & VALUABLE INDUSTRY SUPPORT
DESIGNATION INCLUDES OUR 3-STEP PROPRIETARY MERIT-BASED DISTINGUISHED CLUBS PROCESS
PRESTIGIOUS & VALUABLE INDUSTRY SUPPORT
Benefit greatly when you are backed by BoardRoom magazine and Forbes Travel Guide.
Benefit greatly when you are backed by BoardRoom magazine and Forbes Travel Guide.
Benefit greatly when you are backed by BoardRoom magazine and Forbes Travel Guide.
Benefit greatly when you are backed by BoardRoom magazine and Forbes Travel Guide.
Benefit greatly when you are backed by BoardRoom magazine and Forbes Travel Guide.
“Our executive trainers are experts at teaching teams how to deliver world-class service. They are very effective in building morale and conveying the message of gracious, thoughtful and personalized service. Moreover, we help teams to deliver this in their own memorable way.”
Benefit greatly when you are backed by BoardRoom magazine and Forbes Travel Guide.
PRESTIGIOUS & VALUABLE SUPPORT
when you are backed magazine and Guide.
The partnership with Forbes Travel Guide (FTG) allows your club to align itself with the highest standards of service. “Our executive trainers are experts at teaching teams how to deliver exceptional service. They are very effective in building morale and conveying the message of gracious, thoughtful and personalized service. Moreover, we help teams to deliver this in their own memorable way.
EXCEPTIONAL Clubs meet Distinguished Criteria, providing exceptional service, facilities, and amenities, while consistently achieving strong NPS® and MEI™ metrics.
EXCEPTIONAL Clubs meet EXCEPTIONAL Distinguished Criteria, providing exceptional service, facilities and amenities, while consistently achieving strong NPS ® and MEI™ metrics.
EXCEPTIONAL Clubs meet Distinguished Criteria, providing exceptional service, facilities, and amenities, while consistently achieving strong NPS® and MEI™ metrics.
The partnership with Forbes Travel Guide (FTG) allows your club to align itself with the highest standards of service. “Our executive trainers are experts at teaching teams how to deliver exceptional service. They are very effective in building morale and conveying the message of gracious, thoughtful and personalized service. Moreover, we help teams to deliver this in their own memorable way.
EXCEPTIONAL Clubs meet Distinguished Criteria, providing exceptional service, facilities, and amenities, while consistently achieving strong NPS® and MEI™ metrics.
EXCEPTIONAL Clubs meet Distinguished Criteria, providing exceptional service, facilities, and amenities, while consistently achieving strong NPS® and MEI™ metrics.
EXCEPTIONAL Clubs meet Distinguished Criteria, providing exceptional service, facilities, and amenities, while consistently achieving strong NPS® and MEI™ metrics.
The partnership with Forbes Travel Guide (FTG) allows your club to align itself with the highest standards of service. “Our executive trainers are experts at teaching teams how to deliver exceptional service. They are very effective in building morale and conveying the message of gracious, thoughtful and personalized service. Moreover, we help teams to deliver this in their own memorable way.
Peter Dressaty, Executive Vice President, Global Partner Services, Forbes Travel Guide
EXCEPTIONAL Clubs meet Distinguished Criteria, providing exceptional service, facilities, and amenities, while consistently achieving NPS® and MEI™ metrics.
The partnership with Forbes Travel Guide (FTG) allows your club to align itself with the highest standards of service. “Our executive are experts at teaching teams how to deliver exceptional service. They are very effective in building morale and conveying the message of gracious, thoughtful and personalized service. Moreover, we help teams to deliver this in their own memorable way.
The partnership with Forbes Travel Guide (FTG) allows your club to align itself with the highest standards of service. “Our executive trainers are experts at teaching teams how to deliver exceptional service. They are very effective in building morale and conveying the message of gracious, thoughtful and personalized service. Moreover, we help teams to deliver this in their own memorable way.
Peter Dressaty, Executive Vice President, Global Partner Services, FTG
with Forbes Travel allows your club to align highest standards of executive trainers are teaching teams how to exceptional service. They are building morale and message of gracious, personalized service. help teams to deliver this memorable way.
The partnership with Forbes Travel Guide (FTG) allows your club to align itself with the highest standards of service. “Our executive trainers are experts at teaching teams how to deliver exceptional service. They are very effective in building morale and conveying the message of gracious, thoughtful and personalized service. Moreover, we help teams to deliver this in their own memorable way.
“Distinguished Clubs go beyond recognition—they inspire. Through Distinguished Ideas, shared stories and a focus on the Member Experience, BoardRoom magazine shines a light on what makes your club outstanding and help others learn from it.”
EXCEPTIONAL Clubs meet Distinguished Criteria, providing exceptional service, facilities, and amenities, while consistently achieving strong NPS® and MEI™ metrics.
Peter Dressaty, Executive Vice President, Global Partner Services, FTG
Peter Dressaty, Executive Vice President, Global Partner Services, FTG
Peter Dressaty, Executive Vice President, Global Partner Services, FTG
Peter Dressaty, Executive Vice President, Global Partner Services, FTG
—Heather
Peter Dressaty, Executive Vice President, Global Partner Services, FTG
Arias de Cordoba, Co-publisher/Editor BoardRoom magazine
PRESTIGIOUS
“Creating a sustainable service culture through training is exactly what Forbes Travel Guide can provide to the boards and leaders of private clubs.” David Tyson,
& VALUABLE INDUSTRY SUPPORT
VP FTG
Executive Vice President, Services, FTG
“Creating a sustainable service culture through training is exactly what Forbes Travel Guide can provide to the boards and leaders of private clubs.” David Tyson, VP FTG
“Creating a sustainable service culture through training is exactly what Forbes Travel Guide can provide to the boards and leaders of private clubs.” David Tyson, VP FTG
“Creating a sustainable service culture through training is exactly what Forbes Travel Guide can provide to the boards and leaders of private clubs.” David Tyson, VP FTG
“Creating a sustainable service culture through training is exactly what Forbes Travel Guide can provide to the boards and leaders of private clubs.” David Tyson, VP FTG
“Creating a sustainable service culture through training is exactly what Forbes Travel Guide can provide to the boards and leaders of private clubs.” David Tyson, VP FTG
Benefit greatly when you are backed by BoardRoom magazine and Forbes Travel Guide.
sustainable service culture is exactly what Forbes provide to the boards and private clubs.” David Tyson, VP FTG
“Distinguished Clubs are recognized in part for their outstanding employee culture, setting the standard for attracting top talent at every level. These properties exemplify workplace excellence, making them the destination of choice for the industry’s most accomplished leaders and dedicated team members.”
—Richard
The partnership with Forbes Travel Guide (FTG) allows your club to align itself with the highest standards of service. “Our executive trainers are experts at teaching teams how to deliver exceptional service. They are very effective in building morale and conveying the message of gracious, thoughtful and personalized service. Moreover, we help teams to deliver this in their own memorable way.
Peter
Credit: Andy Colwell
M. Kopplin, CMAA Fellow Partner and Founder, Kopplin Kuebler & Wallace
DESIGNATION INCLUDES OUR 3-STEP PROPRIETARY MERIT-BASED DISTINGUISHED CLUBS PROCESS
ELITE exceed Distinguished Criteria, providing the highest standards of top-tier service, facilities, and amenities, and are one of the most highly regarded private clubs with membership fees/dues set accordingly. These clubs consistently achieve outstanding NPS® and MEI™ metrics.
ELITE Clubs exceed Distinguished Criteria, providing the highest standards of top-tier service, facilities, and amenities, and are one of the most highly regarded private clubs with membership fees/dues set accordingly. These clubs consistently achieve outstanding NPS® and MEI™ metrics.
ICONIC 75+ year old clubs with membership by invitation only, hosted a national or international championship sporting or political event and are widely considered as one of the most prestigious private clubs in the world. These clubs consistently achieve extraordinary NPS® and MEI™ scores.
ELITE exceed Distinguished Criteria, providing the highest standards of top-tier service, facilities, and amenities, and are one of the most highly regarded private clubs with membership fees/dues set accordingly. These clubs consistently achieve outstanding NPS® and MEI™ metrics.
ELITE Clubs exceed Distinguished Criteria, providing the highest standards of top-tier service, facilities, and amenities, and are one of the most highly regarded private clubs with membership fees/dues set accordingly. These clubs consistently achieve outstanding NPS® and MEI™ metrics.
ELITE Clubs exceed Distinguished Criteria, providing the highest standards of top-tier service, facilities, and amenities, and are one of the most highly regarded private clubs with membership fees/dues set accordingly. These clubs consistently achieve outstanding NPS® and MEI™ metrics.
ELITE Clubs exceed Distinguished Criteria, providing the highest standards of top-tier service, facilities and amenities and are one of the most highly regarded private clubs with membership fees/dues set accordingly. These clubs consistently achieve NPS ® and MEI™ metrics.
ELITE Clubs exceed Distinguished Criteria, providing the highest standards of top-tier service, facilities, and amenities, and are one of the most highly regarded private clubs with membership fees/dues set accordingly. These clubs consistently achieve outstanding NPS® and MEI™ metrics.
LEVELS OF EXCELLENCE
ELITE Clubs exceed Distinguished Criteria, providing the highest standards of top-tier service, facilities, and amenities, and are one of the most highly regarded private clubs with membership fees/dues set accordingly. These clubs consistently outstanding NPS® and MEI™ metrics.
EXCEPTIONAL Clubs meet Distinguished Criteria, providing exceptional service, facilities, and amenities, while consistently achieving strong NPS® and MEI™ metrics.
ICONIC 75+ year old clubs with membership by invitation only, hosted a national or international championship sporting or political event and are widely considered as one of the most prestigious private clubs in the world. These clubs consistently achieve extraordinary NPS® and MEI™ scores.
ICONIC 75+ year old clubs with membership by invitation only, hosted a national or international championship sporting or political event and are widely considered as one of the most prestigious private clubs in the world. These clubs consistently achieve extraordinary NPS® and MEI™ scores.
ICONIC 75+ year-old clubs with membership by invitation only, hosted a national or international championship sporting or political event and are widely considered as one of the most prestigious private clubs in the world. These clubs consistently achieve extraordinary NPS ® and MEI™ scores.
ICONIC 75+ year old clubs with membership by invitation only, hosted a national or international championship sporting or political event and are widely considered as one of the most prestigious private clubs in the world. These clubs consistently achieve extraordinary NPS® and MEI™ scores.
ICONIC 75+ year old clubs with membership by invitation only, hosted a national or international championship sporting or political event and are widely considered as one of the most prestigious private clubs in the world. These clubs consistently achieve extraordinary NPS® and MEI™ scores.
ICONIC 75+ year old clubs with membership by invitation only, hosted a national or international championship sporting or political event and are widely considered as one of the most prestigious private clubs in the world. These clubs consistently achieve extraordinary NPS® and MEI™ scores.
ICONIC 75+ year old clubs with membership by invitation only, hosted a national or international championship sporting or political event and are widely considered as one of the most prestigious private clubs in the world. These clubs consistently achieve extraordinary NPS® and MEI™ scores.
standards of top-tier service, facilities, and amenities, and are one of the most highly regarded private clubs with membership fees/dues set accordingly. These clubs consistently
BENEFITS AND VALUES OF BECOMING A DISTINGUISHED CLUB
Achieving Distinguished Club status means you’ve earned it.
As a Distinguished Club, you’ll have access designation acknowledgements and benefits.
As a Distinguished Club, you’ll have access to special designation acknowledgments and benefits.
As a Distinguished Club, you’ll have access to special designation acknowledgements and benefits.
ADDITIONAL
First and foremost, proudly convey your Distinguished Club designation with your license to display the official logos in your promotional materials and member communications.
First and foremost, proudly convey your Distinguished Club designation with your license to display the official Logos in your promotional materials and member communications.
Optional exclusive memorabilia and opportunities available to Distinguished Club designees for a fee.
EXCLUSIVE MEMORABILIA
First and foremost, proudly convey your Distinguished Club designation with your license to display the official Logos in your promotional materials and member communications.
ACHIEVING DISTINGUISHED CLUB STATUS MEANS YOU’VE EARNED IT!
BRANDING LICENSE
A variety of recognition offerings to spotlight your club’s achievement in earning the Distinguished Club designation.
All clubs that have been formally nominated by the Distinguished Clubs Nomination Committee that have been surveyed in person by a tenured and credentialed Distinguished Clubs survey professional, and that have thereafter earned a Net Promoter Score and Distinguished Clubs Member Experience Score, which stratifies the minimum standard will thereby have earned the Distinguished Clubs designation. Clubs may qualify for either EXCEPTIONAL, ELITE or ICONIC designation status.
EXCLUSIVE MEMORABILIA
A variety of recognition offerings to spotlight your club’s achievement in earning the Distinguished Club designation.
DISTINGUISHED ACHIEVEMENT IN LEADERSHIP AWARDS
Once your club has earned Distinguished Club status, there are several prestigious ways to highlight this outstanding achievement. With the embroidered zardozis, each emblem is meticulously handcrafted in India, featuring intricate stitching with rich gold and silver-plated bullion wire, beautifully accented by vibrant yarns on an elegant velvet backdrop. First zardozi is complimentary.
Share this honor with your team and board members through exclusive lapel pins, allowing them to proudly display their connection to a Distinguished Club. Pins available for a fee.
Celebrate the contributions of club staff and department heads with these optional individual perpetual awards. (8”H x 7.5”W x 2.5”W-base)
EXCLUSIVE LAPEL PINS
EXCLUSIVE LAPEL PINS
HAND-EMBROIDERED ZARDOZI TAPESTRY
TEAM RECOGNITION
Each stitch created by hand in India with rich gold and silver plated wire (bullion) and embroidered with accents of rich colorful yarns onto a velvet background. (24”H x 20”W)
Share with team members and board membersoptional upon request
DISTINGUISHED IDEAS
Private event by invitation general managers and leadership Distinguished Clubs
Listen to fellow general managers industry leaders sharing innovative ideas on how to improve Member Experience at your club.
Terminal City Club in Vancouver Canada is honored and thrilled to achieve the prestigious status of a Distinguished Club with Iconic Status. This recognition reflects our commitment delivering an exceptional Member Experiences one member at a time. We’re grateful for this accolade, which underscores the dedication our team and the pride it brings to our members.
Terminal City
HAND-EMBROIDERED ZARDOZI TAPESTRY (20” W x 24”H)
HAND-EMBROIDERED ZARDOZI TAPESTRY
949.376.8889
Each stitch created by hand in India with rich gold and silver plated wire (bullion) and embroidered with accents of rich colorful yarns onto a velvet background. (24”H x 20”W)
www.DistinguishedClubs.com learnmore@distinguishedclubs.com
ClubIQ has significantly transformed the way gauge and monitor member satisfaction at Thanks to the dynamic survey feature, we possess a more comprehensive insight into membership experience, highlighting both strengths and areas requiring attention. Ken Kosak, GM/COO
Celebrate the contributions of club staff and department heads by offering individual perpetual awards. The Distinguished Achievement in Leadership Awards recognize remarkable staff performance, fostering a sense of pride and strengthening the club’s culture. Physical award available for a fee.
INDIVIDUAL RECOGNITION
Recipients of the Distinguished Experience Awards have earned this prestigious award by achieving the highest levels of Net Promoter Score (NPS®) or Member Experience Index (MEI™) for their department, as determined by member feedback via ClubIQ® .
Additional recognition for your club includes a Distinguished Club listing featured in every issue of BoardRoom magazine, in print and online. Select Distinguished Clubs also receive curated editorial coverage highlighting Distinguished Ideas, Member Experience, Club Culture and more.
Additionally, the Distinguished Clubs website showcases your club’s name, Distinguished Club status, a photo of the club and the general manager’s name. These recognitions instill both personal and professional pride among your staff and membership by publicly celebrating your club’s outstanding achievements.
Culinary Showcase TheHeartbeatofaDistinguishedClub
ClubRonaldBanaszak,CCM,CCE,BoardRoomDistinguished
experiencethatcelebratescommunity,creativityandtheartofhospitality. DistinguishedClubwithElitestatus
partmentisashiningexampleofhowleadership,innovationanddedicationconvergetocreateunforgettablemomentsformembers.As DistinguishedClub MontclairGolfClubtakesprideinitshighlevelofmemberservice,drivenbya andAtthecoreofthisclub’sculinaryoperationisateamthatthrivesonchallenges missionembraceschange.Thiscultureofadaptabilityandenthusiasmfuelstheteam’s toprovideanelevateddiningexperience.LedbyexecutivechefKenStelmack,theculinaryteamsourcesonlythefinestingredients,partneringwithreputable thisvendorstoensurequalitythatexceedsmemberexpectations.Everydetailreflects welcomescommitmenttoexcellence,frombespokemenustoartisticplating.Theteam feedbackfromthemembers,culinaryteamandfront-of-the-houseteam members,aswellasdepartmentheadsandemployeesfromotherdepartments,and withTheclub’sculinarydepartmentisbestknownforitsabilitytowowmembers impeccabletasteandstunningpresentation.TheMediterraneansalmonsalad, aalunchtimefavorite,andthemiso-glazedhalibutonthedinnermenushowcase amplifymasteryofflavorcombinationsthatdelightthepalate.Weeklyfeaturesfurther Membersmemberengagement,offeringfresh,seasonaldishesthatgeneratebuzz oftenbragaboutthoughtfulattentiveness—suchasremembering Thisamember’spreferredwinepairingorcustomizingdishesfordietarypreference. brations.attentivenessshinesateveryevent,fromintimategatheringstograndceleAswellasatfamily-centricevents,reflectingthejoyandconnectionof challengesLikemanyinthehospitalityindustry,theculinarydepartmentfacedsignificant duringtheCOVID-19pandemic,particularlyinstaffing.AtStelmack’s previousclub,navigatingaleanworkforcerequiredinnovativethinkingwith hiringandretention.TheselessonscarriedovertoMontclairGolfClub,whereinvestmentintraininganddevelopmenthasbecomeacornerstoneofsuccess. bestMontclairGolfClubforgedpartnershipswithlocalculinaryschoolstoattractthe strategiespossibletalent,ensuringasteadypipelineofpassionateindividuals.Retention includecomprehensivetraining,performancerecognition,andfosteringaculturewhereteammembersfeelvalued.Upcominginitiatives,suchasan employee-of-the-monthprogram,furthersolidifyacommitmenttotheteam’ssatisfaction.Theclubhasintroducedbonusestiedtopeaksalesgoalsduringwine-ofthe-monthpromotionsanddiningeventstoenhancestaffmotivation.Recognizing excellencewithintheteamtranslatestoconstantlyimprovedservice. setsItsforward-thinkingapproachtoclubmanagementandmemberengagement tanceMontclairGolfClubapart.AsaDistinguishedClub,itrecognizestheimporemployeeofevolvingtomeettheneedsofadiverseandgrowingmembershipand base. Authenticityistheclub’sguidingprinciple.Memberstrusttheclub todeliveraconsistentlevelofexcellenceandanenvironmentwheretheyfeelcon-
modernizeTheclubisalsoembracingtechnologiesto operationsandstayrelevantfor ofyoungermembers,whorepresentthefuture planningourclub.Whetherthroughdigitalevent toolsorenhanceddiningreserva-
“Beingpartofa
is thepinnacleofachievement,”Stemacksaid.“It vateaffirmsourstandingasaleaderinthepriexperienceclubindustry,deliveringanunparalleled thatresonatesacrossallaspectsofmembership.Thishonorinspiresusto continuallyraisethebar,findingnewwaysto delightandengageourmembers.” ThisDistinguishedClubofferssomegreat takeawaysforgeneralmanagersandboard membersintheprivateclubcommunity:
is justthebeginning.Training,recognitionand opportunitiesforgrowthcreateadedicated
PUBLISHED OFFICIAL LIST OF DISTINGUISHED CLUBS AND DISTINGUISHED CLUB STORIES.
Terminal City Club in Vancouver Canada is honored and thrilled to achieve the prestigious status of a Distinguished Club with Iconic Status. This recognition reflects our commitment to delivering an exceptional Member Experiences one member at a time. We’re grateful for this accolade, which underscores the dedication of our team and the pride it brings to our members.
Peter Jackman, GM & CEO
Terminal City Club
STANDARDS ADVISORY COMMITTEE
ClubIQ has significantly transformed the way we gauge and monitor member satisfaction at Belfair. Thanks to the dynamic survey feature, we now possess a more comprehensive insight into the membership experience, highlighting both our strengths and areas requiring attention.
ONLINE RECOGNITION
Distinguished Clubs enlists some of the most experienced, insightful and forward-thinking professionals in the international private club industry to ensure our Distinguished Practices and Indicators reflect the evolving expectations of an exceptional Member Experience. Our Distinguished Clubs Standards Advisory Committee—a collective of respected leaders—reviews and refines these practices annually to ensure the criteria remain relevant, rigorous, and forward-looking.
Ken Kosak, GM/COO Belfair
Complimentary use of ClubIQ®, our fully-automated MemberExperiencePollingSystem™ (normally $3,000/year for non-Distinguished Clubs).
Get timely, relevant, and readily-actionable information about your member’s most recent club experiences. SURVEY
Committee members come from a diverse and influential cross-section of the industry, including esteemed private clubs, executive leadership from hospitality-focused vendors and service providers, seasoned veterans of club operations and governance and representatives from prominent industry associations. This collective expertise ensures our framework is not only rooted in best practices but also inspired by innovation and experience.
By thoughtfully considering their recommendations, we continue to evolve our standards, ensuring that Distinguished Clubs remains the most respected and applicable merit-based recognition in the private club world.
Listing of Club, general manager, and department heads
SURVEY TECHNOLOGY
Listing of Club, general manager, and department heads
SURVEY TECHNOLOGY
SURVEY TECHNOLOGY
Complimentary use of ClubIQ®, our fully-automated MemberExperiencePollingSystem™ (normally $3,000/year for non-Distinguished Clubs).
Complimentary use of ClubIQ®, our fully-automated MemberExperiencePollingSystem™ (normally $3,000/year for non-Distinguished Clubs).
Complimentary use of ClubIQ®, our fully automated Member Experience Polling System™, which retails for $4,500 per year for non-Distinguished Clubs.
Get timely, relevant and readily actionable information about your members’ most recent club experiences.
Get timely, relevant, and readily-actionable information about your member’s most recent club experiences.
Get timely, relevant, and readily-actionable information about your member’s most recent club experiences.
SURVEY TECHNOLOGY
opportunities a fee.
use of ClubIQ®, our fully-automated ExperiencePollingSystem™ $3,000/year for non-Distinguished Clubs).
relevant, and readily-actionable information member’s most recent club experiences.
INDUSTRY BOOK
A peek inside 20 private Distinguished Clubs with lessons to ignite leadership, loyalty, and engagement.
A peek inside 20 private Distinguished Clubs with lessons to ignite leadership, loyalty, and engagement.
INDUSTRY BOOK
INDUSTRY BOOK
A peek inside 20 private Distinguished Clubs with lessons to ignite leadership, loyalty, and engagement.
A peek inside 20 private Distinguished Clubs with lessons to ignite leadership, loyalty and engagement. The first book is complimentary for all qualifying clubs, additional copies are available for purchase on the Distinguished Clubs website.
DISTINGUISHED IDEAS SUMMIT
The Distinguished Ideas Summit is an exclusive, multi-day, invitation-only event for general managers, board presidents, board members and senior leaders of Distinguished Clubs. The summit features club tours, social events and educational sessions led by thought leaders, industry experts and accomplished general managers who share innovative ideas designed to enhance your club’s Member Experience and elevate club culture.
“Earning the Distinguished Clubs designation has been a highlight for all of the Alpine Hills team members. This serves to recognize the hard work, dedication and fun we all share with each other while surpassing member expectations on a daily basis.”
—Garth Walker, GM/COO, Alpine Hills Tennis & Swim Club
Distinguished Club with EXCEPTIONAL status
“Being a Distinguished Club is good for pride and culture. It also adds value to marketing and real estate campaigns. I think it should mean something to all clubs.
—Matt Linderman, CEO, Boca West Country Club
Achieving Distinguished Club status means you’ve earned it.
Distinguished Club with ELITE status
As a Distinguished Club, you’ll have access to special designation acknowledgements and benefits.
First and foremost, proudly convey your Distinguished Club designation with your license to display the official Logos in your promotional materials and member communications.
“The five outlined qualities that justify a club's merit to be recognized as a Distinguished Club are very accurate and a fair examination of what really matters to the Member Experience. Each area is representative of attributes that create value, instill pride and foster support to the direction of the club. We are proud to be a Distinguished Club and will continue to find ways to improve, create value and provide the service our membership deserves..”
—Brian Thomas, USPTA, PTR, CCM, GM, Orinda Country Club
EXCLUSIVE MEMORABILIA
Distinguished Club with ELITE status
A variety of recognition offerings to spotlight your club’s achievement in earning the Distinguished Club designation.
“Terminal City Club in Vancouver Canada is honored and thrilled to achieve the prestigious status of Distinguished Club with ICONIC Status. This recognition reflects our commitment to delivering an unparalleled Member Experience one member at a time. We’re grateful for this accolade, which underscores the dedication of our team and the pride it brings to our members.
—Peter Jackman, GM & CEO, Terminal City Club
Distinguished Club with ICONIC status
Terminal City Club in Vancouver Canada is honored and thrilled to achieve the prestigious status of a Distinguished Club with Iconic Status. This recognition reflects our commitment to delivering an exceptional Member Experiences one member at a time. We’re grateful for this accolade, which underscores the dedication of our team and the pride it brings to our members.
ClubIQ has significantly transformed the way we gauge and monitor member satisfaction at Belfair.
Each stitch created by hand in India with rich gold and silver plated wire (bullion) and embroidered with accents of rich colorful yarns onto a velvet background. (24”H x 20”W)
Since launching the Distinguished Clubs award program, we’ve conducted more than 1,000 in-person, on-site survey visits and recognized Distinguished Clubs in over 10 countries. Along the way, we’ve personally interviewed thousands of general managers, leadership staff, board presidents and board members.
Thanks to the dynamic survey feature, we now possess a more comprehensive insight into the membership experience, highlighting both our strengths and areas requiring attention.
Kosak, GM/COO Belfair