Americas Learning brochure

up close with americAs learning ABOUT MOTOROLA SOLUTIONS’ Americas learning ORGANIZATION

ABOUT THE AMERICAS LEARNING ORGANIZATION Motorola Solutions’ Americas Learning has built its reputation for providing the most innovative, advanced curriculums focusing on the results necessary to increase productivity, team performance and profitability. We ensure that your investment of time, money and resources receives the highest level of return.

Our curriculum incorporates the most advanced methods and practices in adult learning.

We offer a wide range of curriculums including online, virtual instructor-led and classroom education and training spanning the entire Americas region. Each delivered program is tailored to the audience’s specific requirements, goals and objectives.

OUR TRAINING OFFERINGS • Expert instructors that are professionally educated, multi-lingual (English, French Canadian, Portuguese or Spanish), extensively trained and certified, offering services throughout the Americas region in 46 countries, including Brazil, Canada, the Caribbean, the United States and Mexico • Expert course designers applying best practices throughout the lifecycle of training: analysis, design, development, implementation and evaluation • Supporting documentation • Interactive end-user tool kits • Experiential learning, hands-on activities • Comprehensive and flexible packages COURSES TO FIT ALL REQUIREMENTS • Instructor-led classes at Motorola Solution’s training centers and other convenient locations or at your site • Instructor-led online courses • Self-paced online courses MANAGED LEARNING CONSULTING SERVICES Our Learning Consulting Services provide a wide range of offerings focusing on surpassing our customers’ objectives. These services are true end-to-end and include: • • • • • •

Conducting an organizational analysis Pre-sales gap assessment Assessment of current skills and knowledge of participants Customized learning curriculum Development of full lifecycle training plans Progression learning plans

Choosing Motorola Solutions is the first step. Education and training are the key to ensure that you receive a return on that investment. Our approach, sequential process and overall project management allows us to provide the highest level of service and support in the industry.

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Hello, Thank you for your interest in learning more about the Americas Learning Organization.

I am Andrew Candreva, Director of Americas Learning. It gives me great pleasure to share our vision, direction, strategy and key initiatives for our Customers, Channel Partners and Employees.

Our Vision: To be recognized and acknowledged as setting the standard as a premiere education and training organization in the Americas region.

Mission: To create the building blocks and roadmaps for delivering the most advanced, timely curriculum through educational best practices to further enhance our relationships with all audiences – spanning the Americas region in 46 countries, in English, French Canadian, Portuguese or Spanish – resulting in an increase in revenue.

Direction: To be determined by our ability to match our vision with effective, achievable strategies. Our success depends on how well we execute the strategies, activities and tasks that bring our vision to reality. In the face of constant change, we must be reactive in a decisive and quick manner by anticipating the impact of change, whether positive or negative.

Key Initiatives: To help our Customers, Channel Partners and Employees achieve the desired results necessary to support their overall business goals.

One of our key strategic objectives is to deliver the most innovative programs focusing on the results necessary to increase individual productivity, team performance and profitability. We help insure these results through the most advanced methodology and business practices and will continue to offer the highest level of support to the industry.

To achieve this objective, we will continually assess the requirements, gain valuable feedback and work in a cohesive manner with collaboration with our Customers, Channel Partners and Employees.

Another strategic objective is to challenge all boundaries through continued research on market and industry trends and technology advancements to not only meet today’s requirements, but also future requirements.

Our final key strategic objective is to improve communications with all stakeholders to ensure that there is a clear understanding of not only what we do, but also what we offer in a continual effort for ongoing professional development. This will be accomplished through videos and marketing communications campaigns including newsletters, our web site, promotional announcements and social media.

To demonstrate our level of commitment, we are pleased to share in-depth information about our key programs: 1. Technical Certification Prep Courses 2. Lean Six Sigma Professional Services 3. Technical and Sales Enablement Training 4. Motorola Solutions Certification Program (MSCP) 5. Advanced Management Consulting Services Throughout the upcoming months we will communicate all of the initiatives that will make a difference to your individual business and improve your overall efficiencies.

Regards,

Andrew R. Candreva Director Americas Learning and Business Operations PAGE 3

TECHNICAL CERTIFICATION PREP COURSES comptia® CompTIA Certification, through its innovative instructional design, focuses on the results necessary to add productivity and performance. It reduces the cost of operation by making the individual more efficient in his or her day-to-day job. These results are captured through course method, processes, design and procedures.

CWNA® The Certified Wireless Network Administrator (CWNA) certification is the foundation-level enterprise Wi-Fi certification for the CWNP Program.

CWNA is required for Certified Wireless Security Professional (CWPS) and Certified Wireless Network Expert (CWNE) certifications.

why get certified?

CompTIA Certification is recognized globally, which means technicians will be recognized as Certification Professionals based on industry standards, allowing organizations and companies to see their added value.

the CompTIA Exams.

AVAILABLE COURSES: • Network+ Certification Prep (GNL1142.00E) • A+ Certification Prep (GNL1143.00E) • Server + Certification Prep (GNL1144.00E)

Our Technical Certification Prep Courses are delivered online for your • Security + convenience. They are Certification Prep great prerequisites for all (GNL1145.00E) our technology training and

why get certified?

CWNA certification will get you started in your wireless career by ensuring that you have the skills to successfully survey, install and administer enterprise Wi-Fi networks.

This prep courseware – Enterprise Wi-Fi Administration (CWNA) ITS2002.00L – allows you to gain foundational knowledge about the fundamentals of RF behavior and the features and functions of WLAN components.

The main subject areas covered by CWNA are: • Radio Frequency (RF) technologies • Antenna concepts • Wireless LAN hardware and software • Network design, installation and management • Wireless standards and organizations • 802.11 network architecture • Wireless LAN security • Troubleshooting • How to perform site surveys PAGE 4

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To learn more, visit our website at: motorolasolutions.com/leansixsigma

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Designed to help organizations optimize speed and agility, reduce costs and improve quality, Lean Six Sigma has given project leaders from companies such as General Electric, IBM and Mayo Clinic the analytic and statistical tools needed to achieve operational excellence and enable growth.

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• Originator and architect of Six Sigma with the highest level of expertise offered anywhere • More than 25 years of customizing Six Sigma solutions to meet client-specific requirements, goals and objectives • Lean Six Sigma certifications are true certifications, unlike many public forums • Experts assigned to clients with an average of 15 years of customizing and deploying end-to-end solutions • Total end-to-end solution from conceptual design through deployment and true certification • Best practice methods, processes, tools and instruments as a foundation to create a culture to ensure success

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As the inventor of Six Sigma, Motorola has a long history of success using Six Sigma methodologies to deliver results. In 2008, Motorola Solutions combined its Lean and Six Sigma methodologies into Lean Six Sigma. Our phased approach to Lean Six Sigma implementation includes a portfolio of services to help organizations with training, coaching, mentoring, belt certification and consulting around Lean Six Sigma project management and implementation.

Motorola Solutions Learning offers all levels of Lean Six Sigma Training and Certification in all regions

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TECHNICAL AND SALES ENABLEMENT TRAINING As a learning leader, we offer best-in-class technical and sales enablement training to Customers, Channel Partners and Employees.

Offerings span across the entire Motorola Solutions portfolio: RFID

WLAN

tetra systems

ADC

wireless outdoor networks

p25 systems

MCD

wireless security

mototrbo systems

converged communication

pcr business radio

OUR TRAINING ADVANTAGES • Expert course designers applying best practices throughout the lifecycle of training: analysis, design, development, implementation and evaluation • Expert instructors (professionally educated, multi-lingual, extensively trained) • Wide range of training formats to meet learner preferences and needs: -- Instructor-led classes at Motorola training centers or the learning customer’s site -- Instructor-led online courses with online collaboration -- Self-paced online courses -- Experiential learning: professional games, virtual labs, social learning, etc.

Now as part of Global Solutions and Services, our learning offerings will further extend the Professional Services portfolio for customers and better prepare them for next-generation technologies.

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MOTOROLA SOLUTIONS CERTIFICATION PROGRAM Motorola-certified individuals are recognized for the value they bring to their organizations. A combination of proven methodologies, coursework and testing, the Motorola Solutions Certification Program (MSCP) builds learner competencies with Motorola Solutions technologies and solutions and certifies their expertise in solving their organization’s business problems effectively by applying such competencies.

Certifications in selected technologies.

At the end of 2012, we introduced Service Technician Certifications: R56 Technician, P25 Systems and Integrated Command & Control. The Services Certifications portfolio will continue to expand so more customers and partners can build their competencies in this area and be recognized for their expertise.

Technical Professional and Technical Master Certification candidates must complete in-person exams to get The program spans across the entire certified. These high-stakes exams are Motorola Solutions technology portfolio administered by our third-party testing and has been rolled out in all regions.

Open to Customers, Channel Partners and partner – Prometric Inc. Employees, it comprises two roles: Sales Specific training curriculums are and Technical. Within each role there available to prepare candidates for each are three certification levels: Associate, of the certifications. Please contact the Professional and Master.

Motorola Solutions Learning organization for more details at: motorola.com/training In this early stage of the program, focus has been on Associate-level For more information on how you can and Professional-level. As of the end become certified, please visit us at: of 2012, the program has awarded motorolasolutions.com/certification or 7,854 Associate Certifications and 894 contact us directly at: Professional Certifications. As the market certifications@motorolasolutions.com. becomes ready, we will launch Master

Certified Technical AssociateCertified Technical professional Certified Technical master

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ADVANCED LEARNING CONSULTING SERVICES Managing end-to-end learning solutions The Advanced Learning Consulting Services organization supports various sales teams managing customers’ learning events. We offer consulting services for learning, from conducting needs analysis sessions to managing the deployment of learning events.

This gives the teams we support time to concentrate on other aspects of managing their accounts.

COnsulting services • Customize customer solutions • Personalized training • Assess the current skills of learning participants • Design learning plans for all participants • Conduct organization analysis • Pre-sale gap assessment

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Create long-term education and learning plan Integrate learning curriculum Monitor and track results Include “start to finish” strategies in training plans • Develop refresher training • Build continuing education plans to meet customers’ future needs

Advanced Learning Consulting Services are available to assist any and all sales and account management groups with customers’ learning needs. As Motorola Solutions moves from product sales toward solution sales, we are ready and able to manage end-to-end learning solutions.

Contact us for more information at (847) 576-1953 or lrnconsultsvc@motorolasolutions.com SCAN TO LEARN MORE ABOUT OUR SOLUTIONS:

Gain the knowledge that you need to be successful in the critical moments that matter:

motorolasolutions.com/americaslearning Motorola Solutions, Inc. Americas Learning

Galvin Center 1295 E. Algonquin Road Schaumburg, Illinois 60196 (855) 619-9714 training.na@motorolasolutions.com MOTOROLA, MOTO, MOTOROLA SOLUTIONS and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC and are used under license. All other trademarks are the property of their respective owners. ©2013 Motorola, Inc. All rights reserved.

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