Benefits of Bluechip IT Services in the Business Process

How to maintain the availability of IT services in the business process?

The dependence of business on IT today is very high. There are industries in which almost all activities are built based on solutions and products supplied by IT companies.

A change in the business’s views on the provision of IT services necessitates the implementation of an accessibility management process.

By managing the availability of IT services, you can provide customers with the opportunity to bring the company's IT infrastructure in line with changing business requirements.

For this, it is necessary to ensure an appropriate balance between the level of risks and financial losses and the availability of the company's IT services. All this can be done on time and efficiently from an economic point of view, reducing the risks associated with the availability of IT services.

"Managing the availability of IT services" includes:     

Preparing and monitoring the implementation of an IT service availability management plan; Preparation of proposals for optimizing the availability of IT infrastructure; Reporting and analytics on the availability of IT services and IT infrastructure components; Assistance in configuring software tools for managing the availability of IT services; Monitoring the achievement of target values for the availability of IT services.

What managed IT services can I offer my client?

Today, many service companies and IT services within the framework of insourcing models are increasingly moving from hourly pay to a managed IT service model. The subscription service contract gives the IT specialist a number of serious advantages: it guarantees a fixed monthly income, allows you to offer third-party services and protects against loss of income if the client decides to save on IT. How to convince customers to switch to subscription service and what managed IT services can they offer?

You must convince customers that managed services are better than an emergency call of an IT professional on an hourly basis. Here are some tips to help you explain the benefits of this model: Explain that signing a subscription service agreement guarantees reliable and stable operation of the client’s IT systems and avoids any costly “surprises”.

Tell us about the additional services that you can offer the client. Focus on reliability, ease of use, support and profitability.

Discuss expenses in detail. If the cost of your services seems too high for the client, explain what exactly you charge for and calculate how much the client paid for various IT services (technical support, antivirus software, cloud data storage, etc.). Most likely, your price will be below this amount.

Explain how your company works. If the client does not want to sign a subscription service agreement, tell us about the advantages that he may lose (priority service) and the opportunities that he misses (proactive monitoring).

Traditionally, service companies offer the following IT services:

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Network Administration: Almost all subscription service agreements include basic network administration services: server support, data storage management, troubleshooting and other related services included in the service catalog of any IT provider.

Support: By signing the contract, the client is entitled to rely on technical support. However, working hours should be discussed separately. 24/7 service costs significantly more than 8/5. In addition, out-of-hours technical support can be outsourced.

Network monitoring: There are various systems that allow continuous monitoring of all aspects of client networks. Many of them support remote access from mobile devices, so you can work without leaving your office.

Backup: All customers need to back up data, so it is very beneficial to offer these services. You can build your own backup infrastructure or use the services of cloud providers, of which there are countless.

Disaster Recovery: If the backup is performed using virtualization technologies and system images, you can offer the customer disaster recovery services. Such services are widespread, so it is important to convince the client to work with you.

IT security: At a minimum, you can make money by installing and updating antivirus software.

But it’s better to use a cloud-based anti-virus solution managed centrally for all your customers, which will provide you with complete control and profit.

Policy Management: Companies that have reached a certain level begin to think about policies such as IT security, data protection, and employee management. Often these policies are mandatory. Despite certain differences between companies, many policies are fairly “template”, so you can easily make money on them.

Other services: In addition to all of the above, you can offer the client services such as IPtelephony or electronic document management. Some IT service providers even offer hardware and software rentals, as well as other SaaS models.

Perhaps not all customers have a managed IT service Abu Dhabi model. However, it’s worth a try.

Regular income is better than one-time earnings. In addition, if you decide to sell your business, a potential buyer will certainly be interested in the number of “subscribers”.