Welcome to
Arkansas
Blue Cross
and Blue Shield!
If you just recently joined Arkansas Blue Cross and Blue Shield, we want to welcome you. You had other choices for your health plan, but you picked the best. Here’s why:
We’ve been trusted by Arkansans for affordable, reliable insurance plans for more than 65 years. We also cover many companies throughout the country.
The 37 independent, locally operated Blue Cross and Blue Shield Plans collectively provide health care coverage for 100 million — nearly one in three — Americans.
The Blue Cross and Blue Shield Plans have origins in the working class, but we have developed a reputation as the “best in class” insurance brand.
Your health plan ID card is accepted by almost every doctor and hospital in the state, and you can take your health care benefits with you, across the country and around the world. Learn more about the little suitcase symbol on your ID card on page 19.
There are many reasons why Arkansas Blue Cross is the best, but the top one is that we put our members first.
always have ... always will.
HAVE CHANGES? Here is what you do:
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If you have an individual or family health plan that you purchased on your own, Arkansas Blue Cross and Blue Shield offers several convenient ways to pay your bill.
By mail You can send a check or money order to our payment processing center. Remember to include your member ID or account number. For members with metallic medical plans (Gold, Silver, Bronze, Catastrophic): Enterprise Exchange Services P.O. Box 34320 • Little Rock, AR 72203-4320 For all other members (including dental and non-metallic medical plans): Arkansas Blue Cross and Blue Shield Attn: Cashiers (Drafts) P.O. Box 3590 • Little Rock, AR 72203-4320
IN PERSON You can visit any MoneyGram* location, an Arkansas Blue Cross office, or one of our ArkansasBlue retail stores.
Life is full of changes. If you received a health insurance plan by enrolling through the Health Insurance Marketplace, you can make changes to your information by calling the Marketplace. It’s easy — just call 1-800-318-2596 (TTY users should call 1-855-889-4325). If your health plan is with Arkansas Blue Cross and Blue Shield, your changes will be forwarded to us. (Remember, a change in your information could affect coverage for members of your household.) We can help you with lots of services — finding a doctor, getting a new ID card, tracking a claim — but to keep your information up to date, call the Marketplace.
BLUE & YOU SPRING 2014
HOW TO BILL PAY YOUR
Location
MoneyGram
Arkansas Blue Cross Offices and ArkansasBlue locations
What to bring
You’ll need a copy of your bill. Pay by cash or debit card with a PIN. No transaction fee applies.
You’ll need your member ID or account number. Please bring a check to pay your bill. Cash is not accepted.
Where to go
With more than 250 Arkansas locations in stores like Walmart, there’s sure to be a convenient location near you. Call 1-800-666-3947 or visit moneygram.com to find one in your neighborhood.
We have locations throughout the state. See page 23 for addresses and contact information.
BANK DRAFT If the convenience of a monthly automatic bank draft sounds like a good fit for you, contact our offices and we will be happy to set it up. Just call the number on the back of your member ID card or locate your Customer Service number on page 23. This information does not apply to Arkansas Blue Cross and Blue Shield’s Medicare Advantage and Prescription Drug Plan products.
*MoneyGram is an independent company that provides health insurance payment services for Arkansas Blue Cross and Blue Shield customers.
If you have questions, visit our websites at arkansasbluecross.com, healthadvantage-hmo.com and blueadvantagearkansas.com.
SPRING 2014 BLUE & YOU
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