bluArc Corporate Overview Brochure

Company about our

2

bluArc Hosted Business Phone & Internet Services With close to 10 years in business, bluArc has become the unequivocal #1 Hosted Business Phone Company in Canada. How did this happen? It happened because bluArc takes its clients’ business processes, environment, and goals into consideration each and every time. Unlike its competitors, bluArc’s technology not only enables it to deliver voice and data services with the quality, security and reliability of a traditional network, but also with the simplicity, the richness of feature, and the cost effectiveness that businesses demand. Further, bluArc’s Hosted Business Phone and Business Grade Internet services provide unlimited scalability with minimal or no capital expenditure. bluArc also understands lifestyle. The workplace is no longer a single desk, with a single phone—it is now anywhere and everywhere you need to be. Thus, for those businesses with multiple offices and locations, bluArc operates a private network that enables its clients to seamlessly connect offices site to site, integrating multiple sites, and connecting remote locations. bluArc’s solution connects everyone, everywhere—transforming communications between co-workers and clients.

3

Phone business

Takes the complexity out of communicating

The benefits you receive from our Hosted Business Phone Service include:

When you make modifications to your system, you can scale them to meet business demands—your system operates the way you want it to operate. It’s simple. As your business grows, you add phones and features with just a few clicks.

• • • • • • • •

Reduces capital acquisition costs

Our software-based services platform, which provides the same features as traditional phone systems, are not physically located at your site. Therefore, you avoid the up-front capital expense of a complex PBX system. With bluArc you’ll have unlimited scalability with minimal or no capital expenditure.

As you save on the expense of purchasing and maintaining equipment, and as you keep operating expenses down, you receive more value for your money. You don’t spend your money on your phone service, but on your business.

4

Delivers comprehensive voice services

Our Hosted Phone Service eliminates the complexity and high cost of your telephone and Internet services. You won’t have to call your supplier to leverage your PBX telephone service anymore. You’ll manage and control your system easily through our customer self-serve portal, which enables you to add or remove services as required.

• •

Full number portability – you keep your existing phone numbers Complete routing of individual telephone numbers – Direct Inward Dialing (DID) Calling groups – hunt groups, broadcast groups, etc.

Toll free numbers Competitive rates for international calls Time-of-day Auto Attendant for answering and distributing calls Customized call coverage Directories and click-to-dial functionality Features for usage analysis and accounting Voicemail and Unified Mailbox Up to 1,000 minutes of monthly long distance per business across Canada and the U.S.

Internet business

We offer fully managed and private services for all our Business Grade Internet products.

This means: •

We monitor and manage service performance, the utilization and uptime, in real time—24/7.

•

Both voice and data traffic harmoniously exist on a single, secure private connection. As our network connects directly to our facilities, we ensure the quality of your voice service while still providing full Internet access for your data services.

•

As our Business Grade Internet products (except DSL) feature a MTTR (Mean Time To Repair) of 4 hours, we meet the most stringent MTTR in the industry. Thus, above and beyond our fully redundant voice services, our Private Business Grade Internet products provide another level of business availability.

Our Private, Business Grade Internet products include:

Fiber

T1

DSL

Private Ethernet over Cable

5

Connect mobile

Your business mobile connectivity solution

In today’s high-paced business environment, mobility may be your only link to your clients, potential clients, and your office environment. With bluArc’s mobileConnect solution, your office phone’s functionality can be seamlessly transferred to your mobile device. bluArc’s mobileConnect enables you to utilize full device mobility along with such features as twinning, forwarding, and fax-to-mail all from the comfort of your smartphone.

Connect to everyone with the mobile device of your choice.

Smartphones

6

Mobile App

Connect open

Your flexible business connectivity solution

Imagine your phone service of choice, with your internet provider of choice—seamless, powerful, simple.

Leveraging the power of your own existing internet connection, openConnect uses the internet to deliver bluArc’s Hosted Business Phone services through leading-edge cloud technology. Without compromise, openConnect supports all the features of bluArc’s other packages, but with the freedom to use a broadband connection from your provider of choice.

Connect to everyone with the device of your choice.

Smartphones

Cordless Devices

Mobile App

Legacy Devices

Desk Phones

Accessories 7

Connect true

8

Your business connectivity solution At bluArc, we know your business depends on exceptional phone service to ensure that your sales team is selling, that your support team is helping clients, and that your administration team is always connected. Thus, with years of deployments across the nation, trueConnect has become the industry leader in Hosted Business Phone technology, delivering unparalleled call quality and reliability. trueConnect offers the only true alternative to traditional phone systems—delivering voice and data services with fullfeatured functionality, and operating on bluArc’s private and secure network. trueConnect will provide you with both voice and data services designed to deliver the value needed in today’s demanding business environment.

Connect to everyone with the device of your choice.

Smartphones

Mobile App

Desk Phones

Cordless Devices

Legacy Devices

Accessories 9

Features your

10

Phones & Features In today’s business environment, business connectivity is so much more than just a desk phone.

It’s about connecting people to features and functionality through superior cloud technology that enhances business, productivity, and lifestyle—all in one simple to use interface.

At bluArc, our features are built to ensure that your experience is seamless regardless of task, and regardless of device. Build your feature set to suit your needs...perfectly.

Call Recording

eFax

Voicemail-to-Email

Conferencing

Online Command Console

Call Queuing

11

Corporate Headquarters

883 Boyd Ave., Suite 300 Ottawa, ON K2A 2E2 Telephone: +1.613.254.6590 Fax: +1.613.254.6594 Email: sales@bluarc.ca

Toronto Office

130 Spadina Avenue, Suite 602 Toronto, ON M5V 2L4 Telephone: +1.416.309.2350 Fax: +1.416.309.2354 Email: sales@bluarc.ca