Hey, welcome to our Taunton family.
To help everyone enjoy their time in the building, we’ve put together a quick guide on the do’s and don’ts, along with some other useful information. Nothing too strict; just a few things to keep everything running smoothly for everyone →
Keep things quiet — Please be mindful of noise levels so everyone can focus on their work.
Use the Communal spaces — The kitchens are fully stocked and ready for you, so please help yourself.
Clean as you go — Whether you’re at your desk, the kitchen or communal space, please tidy up after yourself to keep the space looking great for everyone.
Ask us first — If you’re planning something big like hosting an event, let us know; we’re happy to help.
Stay safe and secure —Lock up your valuables, we’re a community, but security first!
Be environmentally friendly — Please use the recycling and food waste bins provided. Let’s all help reduce waste and keep our space clean.
Report issues promptly — If something’s not working, let us know ASAP, we’ll sort it out quickly. Use your membership responsibly. Memberships are assigned only to the registered coworker. They cannot be shared, transferred, or given to another person without prior approval.
Leave the big appliances at home — Please don’t bring coffee machines, kettles or other large appliances without written approval from BLOCK; our kitchens have everything you need.
No sleeping overnight – We love your dedication, but please no all-nighters or sleeping in the workspace.
Don’t let strangers into the space — All guests must be registered.
The BLOCK main reception is staffed from 09:00—17:00 on normal working weekdays. Outside of office hours please use your key card to access the building. It is your responsibility to lock the doors to the building when you leave. This is to ensure the safety of individuals and property at BLOCK Taunton.
Any fobs which BLOCK issues remains BLOCK’s property at all times. BLOCK will supply you with one main entry door fob which will give you access to the building 24/7. Any lost fobs must be reported to the BLOCK Taunton reception team in writing immediately, this will result in a £15 + VAT replacement fee for replacement fobs. Do not let anyone else use your fobs as they are dedicated to each individual client, this is for the security of all tenants and staff at BLOCK Taunton
We provide a communal printer on site with connected software ‘Papercut Hive’. Please send email addresses of any members of staff that will need access to this and your centre manager will set this up.Where possible, please use your company email address. Personal addresses (like Hotmail, Gmail, yahoo etc.) will need to be verified by our team before accepting to ensure we can link print jobs to the right account and charge accurately. You will receive an invite email. Once received, follow instructions to download the software to your computer / laptop and once complete, simply print to the ‘Papercut Hive’ device. Go to the printer and input the code specific to each user to retrieve your printing. Black and white printing is 10p per sheet and colour is 20p per sheet. This will be invoiced monthly.
Two meeting rooms are provided at BLOCK Taunton and can be booked via the member portal. Please email info@blocktaunton. co.uk should you need assistance planning a meeting or event. Meeting rooms are on a first come, first served basis, but can be booked in advance. Meeting rooms must be returned to the state in which they were originally found. Five hours are included for co-working members.
Your serviced office offers a kitchenette, equipped with tea and coffee making facilities, with crockery and utensils which are available to clients for basic food prepara- tion. Use the dishwasher provided. The dishwasher will be emptied at the start of the business day. Do not leave dirty items on the kitchen side. Rinse and load into the dishwasher as you go. We operate a clean worktop policy in the kitchen. Please do your best to keep the fridge clean and tidy. Name and date any perishable food you put in the fridge. Any perishable food items left in the fridge on Friday without a name and date will be thrown away without notice or warning. Please keep this area clean and tidy for hygiene reasons.
Reception facilities are available to all tenants operating from BLOCK Taunton. Receiving of post, welcoming visitors and other general enquiries. Reception is staffed between the hours of 09:00 and 17:00 on normal working weekdays. Reception will be closed on Bank Holidays. During working hours, the main entrance doors will be open for all occupiers and guests to enter the building. Out of hours, all doors are locked, and all occupiers will need to use their access fobs to enter the building.
BLOCK Taunton has a small amount of bicycle parking on-site. Please bring your own lock to secure your bike. Bike storage is available on a “first-come-first-served-basis”. Please note that all bikes and possessions left at the bike store are done so at the owner’s risk. BLOCK does not take any responsibility for any damage caused by others
You must take good care of all areas of BLOCK Taunton, including all equipment, fittings and furnishings that you use. You must not alter any part of it. If a client damages the centres property, the person or company who is responsible for the damage must compensate for the cost. All property belonging to the client or any of the client’s employee, agent or invitee shall be at the risk of such person only and BLOCK shall not be liable for damages there to or for theft or misappropriation thereof.
The Client or the Client’s officers, directors, employees, shareholders, partners, agents, representatives, contractors, customers, or invitees shall be prohibited from participating in any type of harassing, discriminatory or abusive behaviour to team members, other customers or invitees, verbal or physical in the Business Centre for any reason. Any breach of this rule is a material breach of your agreement (not capable of remedy) and your agreement may be terminated immediately and services will be suspended without further notice. Members may only solicit other members for business or any other purpose through centre approved channels (e.g. through noticeboards and networking events held in BLOCK Taunton).
You shall not leave open any corridor doors, exit doors or door connecting corridors during or after business hours for security purposes, and if you do so, it will be at your own risk. All corridors and stairways shall not be obstructed by you or used for any purpose other than egress and ingress. You can only use public areas with our consent and those areas must always be kept tidy and clean. If management have to clean an area after you, your staff or visitors use, there will be a charge.
In the event that you expect to have multiple visitors, depending on the specific circumstances, we may require you take meeting room space to accommodate. Please discuss any high-volume visitor requirements you may have with your cen- tre team in advance of their visit. Please do not use the co-working shared space for meetings or for guests. Meeting rooms should be used to accommodate these needs and can be booked in advance using the member portal or app. Please speak to one of BLOCK Taunton Team for any advice on this. All guests must sign in and out at reception for Fire Safety procedures. Your guest is your responsibility at their time on-site. The Client’s guests shall conduct themselves in a business-like manner, the noise level will be kept to a level so as not to interfere with other members and will abide by BLOCK Taunton directives regarding security, fobs and other such matters common to all occupants. No part of the office or Business Centre may be used for overnight accommodation.
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Reduce, reuse and recycle. Please recycle where possible. We provide recycling bins and food waste bins in the kitchenette areas and cleaning staff will recycle any cardboard daily. NOTE: Please do not leave excessive amounts for disposal. Large deliveries or bulk packaging must be broken down and removed by you directly.
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Please ensure that when you take a call on your mobile phone or via Video conferencing in a public area that you keep noise levels reasonable. If you need to take a call of a personal/ private nature, please book a private meeting room via the member portal.
All tenants are provided with access to the buildings shared Wi-Fi network, which is managed and maintained to ensure security for all users.
To protect the integrity and reliability of our network:
• Tenants are not permitted to install or operate their own independent Wi-Fi routers or access points within the premises.
• Please discuss any specific requirements with the site General Manager.
• Any additional Wi-Fi or networking set-up must be formally approved in writing before installation.
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Smoking of any type i.e. nicotine, electronic, vaping or any other form, is prohibited in all areas of BLOCK Taunton. There are smoking areas outside on site – see BLOCK Reception staff for the locations. Please ensure any cigarette butts are disposed of in the bins provided.
↓ CCTV POLICY
We use camera recording for security purposes whereby signage will be clearly posted. This is for security for all staff, tenants and visitors of BLOCK Taunton.
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In order to ensure that all BLOCK Taunton tenants and guests have a safe and secure working environment, you, your employees and visitors must comply with all health and safety requirements set out by us, by law and as are otherwise applicable to BLOCK Taunton.
Fire tests are carried out weekly on a Thursday at 10:00am by The Management team. No action is required unless otherwise instructed. They will also facilitate a full evacuation drill at twice per year.
Upon hearing the alarm, please immediately leave by the nearest exit and make your way to the muster point; which is the NFU Mutual Car Park.
On discovering a fire, activate the alarm system by operating a fire alarm call point, it may also be advisable to shout FIRE repeatedly to alert fire trained personnel in the first instance whilst finding the nearest call point. Any person hearing the repeated shout of FIRE should operate the nearest call point if the fire alarm is not sounding in order to give the earliest possible warning to others.
Fire extinguishers are located on site and are only for the use of those people who have been given a recognised fire extinguisher training course. If you have had no training in the use of fire extinguishers, do not use them. Do not take any personal risks.
For any questions or queries relating to our House Rules, please contact your centre manager who is based on site from 09:00—17:00 Monday to Friday and can be located in the Reception area on the ground floor of the building. Alternatively, email info@blocktaunton.co.uk or call 01823 531 888.