2013 ANNUAL REPORT Improve Clients’ Lives Strengthen Our Foundations Speak Out and Influence Value Our People Lead and Innovate
INTRODUCTION Wesley Mission Victoria was founded in 1893 in the
Christian tradition. Today it is a contemporary and practical
expression of the Uniting Church’s commitment to social justice. Wesley cares about people who experience
5 Services 6
disability. Through a range of programs and services, we
CEO and Chairperson Message
respond to people’s diverse needs and empower them to
lead full lives as equal members of our community. Wesley
loneliness, disadvantage, vulnerability, isolation and
also helps to address the structures in our society that contribute to disadvantage through our policy, research and advocacy work.
12 Executive Team 15 Strategic Direction – Improve Clients’ Lives 19 Strategic Direction – Strengthen Our Foundations
23 Strategic Direction – Speak Out and Influence
We support people experiencing disadvantage and
27 Strategic Direction – Value Our People
vulnerability to improve their life outcomes. We advocate
31 Strategic Direction – Lead and Innovate
for a more just society.
Vision A community where all people can participate with dignity and hope.
34 Finance and Income 38 Supporters 40 Get Involved
Wesley Mission Victoria would like to thank the
¸¸ Hope is the promise of a better future for every
clients, volunteers, staff and supporters who took
person in a fairer world.
part in this report: ¸¸ Lucy Almonte
¸¸ Ebony Greaves
¸¸ Madelyn Burley
¸¸ Callum Hann
¸¸ Ven Choppakatla
¸¸ Josh Iranious
¸¸ Andrew Cox
¸¸ Emmanuel Kelly
¸¸ Don Didsbury
¸¸ Monica Lazzari
¸¸ Adam Doyle
¸¸ Anna O’Brien
into the diversity of the services delivered by Wesley
¸¸ Janene Evans
¸¸ Wesley Mission
Mission Victoria. It provides details of program activities
¸¸ Rob Evers
¸¸ Compassion is seeking to understand the experience of others, standing alongside and being moved to respond. ¸¸ Justice is the right of all people to be treated with respect and fairness in an equitable society.
About this report This report is designed to give our stakeholders an insight
for the 2012/13 financial year. The audited 2012/213 financial reports are contained within a separate document, which is available by request. A summary of the finances is contained within this report. All the quotes obtained within this report have been sourced from Wesley supporters, unless otherwise stated.
2 - Annual Report 2013
Wesley Mission Victoria - 3
4 - Annual Report 2013
SERVICES Disability Services
Aged Care and Support Services
Wesley Disability Services supports people with physical,
Wesley’s Aged Care and Support Services helps older
intellectual and/or neurological disabilities, through
people through a range of services including residential
day activities, overnight and camp activities, residential
aged care, independent accommodation, respite care and
services, respite options and planning.
day group activities, and by supporting people to remain
¸¸ Residential Services
¸¸ Respite and Recreation Programs
¸¸ Residential Services
¸¸ Community Connections
¸¸ Respite Services
¸¸ Planning and Facilitation
¸¸ Community Care
¸¸ Pathways to Employment
¸¸ Social Support Services
¸¸ Fire and Clay
Children, Youth and Family Services Wesley’s Children, Youth and Family Services provides a range of services to children and young people who, as a result of their experience of neglect and abuse, can no
Crisis and Homelessness Services Wesley Crisis and Homelessness Services support people who are homeless—or are at risk of becoming homeless— by helping them access different housing options, social supports and material aid including food and transport.
longer live with their families.
¸¸ Emergency Crisis Support
¸¸ Residential Services
¸¸ Child and Youth Support Programs
¸¸ Foster Care
¸¸ Case Management and Housing Support
¸¸ Kinship Care
¸¸ Material Aid
¸¸ Case Management ¸¸ Learner to Probationer
Community Detention Wesley‘s Community Detention Program works in partnership with local community organisations to provide asylum seekers with accommodation and support services while they await a decision on their visa status. We provide a culturally sensitive service tailored to specific needs, which aims to support asylum seekers as they transition into the community.
Social Enterprises Wesley Social Enterprises operates a number of social enterprises (businesses that trade for a social purpose) that offer ongoing supported employment and training to people who face barriers entering mainstream employment. ¸¸ Retail Business Services (Trolley Collection Services) ¸¸ Catering Services (The Last Cuppa)
Wesley Employment Services Wesley Employment Services works with a range of
employers to provide employment opportunities or
Predominantly staffed by volunteers, Lifeline Melbourne
jobseekers and people with a disability.
provides 24-hour crisis telephone counselling support to
¸¸ Open Employment
those in need.
¸¸ Jobs in Jeopardy ¸¸ Work-Based Personal Assistance
Wesley Mission Victoria - 5
2012/2013 HIGHLIGHTS Strategic Directions
Crisis and Homelessness Services
In February 2013, Wesley Mission Victoria launched its
In 2013, Wesley achieved excellent outcomes with the
Strategic Plan for 2013 to 2015. This plan provides a
people presenting at our homelessness services. These
framework for outcomes for the organisation for the
outcomes were supported by direct feedback from
years ahead, with five Strategic Directions that will guide
clients and a research report showing the importance of
all aspects of our operational performance. Content in
material aid. The report also found a significant increase
this report has been divided into these five directions.
in positive education and employment outcomes for young people.
Social Enterprises Wesley’s The Last Cuppa is a catering service that
Aged Care Services
provides supported employment and hospitality training
Wesley’s Aged Care and Social Support Services
opportunities for disadvantaged people. In the past year,
supported almost 1,500 clients in 2012/13. During the
The Last Cuppa has increased its annual revenue from
year Wesley Do Care, an aged care and social support
$420,000 to more than $700,000, thanks to a catering
program that responds to social isolation and assists
contract with Gilgunya, one of Wesley’s residential aged
people to become involved and remain in their community,
care facilities. The Last Cuppa prepares healthy, fresh
underwent a significant evolution. The program has
and nutritious meals, seven days per week.
moved from regular, one-on-one visits to include group-
Wesley Employment Services
based activities such as movie afternoons, afternoon tea outings, mens’ groups and craft groups.
In June 2013, Wesley Employment Services opened a new office in Broadmeadows. The then-Minister for Employment and Workplace Relations, Financial Services and Superannuation, Mr Bill Shorten MP, visited the service to officially open the new site.
CELEBRATING 120 YEARS
6 - Annual Report 2013
444,997 VOLUNTEER HOURS
Last year, Wesley Disability Services supported 694
In 2012, Wesley’s Community Detention Program was
people through community options, respite options
given approval to expand its existing service to an
and accommodation options. Throughout the year, the
additional 23 houses. Of these properties, 12 included
service began developing its state-wide Readiness Plan,
family houses in the southern region of Melbourne, as
designed to integrate Wesley’s current service systems
well as eight family properties in the northern suburbs.
while planning for the future directions of the National
As of June 30, 2013, Wesley had 50 clients obtain
Disability Insurance Scheme.
Protection Visas and progress successfully through to
Children, Youth and Family Services In 2012/13, Wesley expanded its Children, Youth and Family Services in Gippsland, opening a second residential care unit and consolidating its programs in the area. The residential care program in Gippsland has a therapeutic focus and is supported by funding from the RM Ansett Trust.
settlement in the community. Wesley also successfully bid for the Refugee Minor Program in Gippsland, to support vulnerable refugees to live in the community. The program continues to expand, providing accommodation and support to a greater number of asylum seekers.
Despite significant challenges in the recruitment of foster
Reviewing our programs
carers, Children, Youth and Family Services in both the
Children and Youth Residential Services, Community
southern and eastern regions have steadily increased
Detention and Disability Residential Services have all
the numbers of carers supporting vulnerable children and
undergone Program and Practice Reviews this year.
Findings from the completed reviews have informed fundamental recommendations for improving quality
of service and in most cases, action plans have been
In 2012, Lifeline Melbourne received 33,156 calls from
developed to address the recommendations made in
people in crisis. This is up from approximately 28,000
the previous year.
50+ 135 PROGRAMS
Wesley Mission Victoria - 7
CEO AND CHAIRPERSON MESSAGE This year marks Wesley Mission Victoria’s 120th year of providing care and support to the marginalised and disadvantaged within our community, as well as being an outspoken advocate on social issues and for those whom we serve.
Strategic Plan 2013-2015 In February, we were excited to launch the Strategic Plan for 2013 to 2015 after an extensive consultative and planning process. Thank you to the many people who contributed to the development of our Strategic Plan: staff and volunteers, the people who are supported by our services and their family members and carers, government representatives, the Uniting Church and
In addition, we reflected on our identity and developed a statement, titled ‘We Are Wesley’, that reflects our heritage; our connection with the Uniting Church and our commitment to its ethos; as well as how we see ourselves as a contemporary and practical expression of the Uniting Church’s commitment to social justice.
National Disability Insurance Scheme One of the most significant impacts upon Wesley as an organisation is the implementation of the National Disability Insurance Scheme (NDIS). Wesley campaigned strongly with many other like-minded organisations to help bring about the introduction of the NDIS, and we are delighted that all state governments have now committed to its full implementation.
many other people from the services sector as well as
We strongly support the concept of people with disability
our Management, Executive and Board. It was a positive,
having greater choice and control over their lives through
listening experience that helped bond the organisation
self-management of their funding. The impact upon
with passion and purpose. The Strategic Plan is a
Wesley is that we are re-shaping our service delivery
comprehensive road map that defines the goals and the
model so that we are well prepared to continue providing
outcomes for the organisation for the years ahead, with
services in a competitive market environment. This
five Strategic Directions that will guide all aspects of our
presents us with exciting challenges as we adapt to
a world of competing with other service providers on
¸¸ Improve Clients’ Lives
quality, price and commitment to excellent support.
¸¸ Strengthen Our Foundations
In keeping with the introduction of the NDIS, Wesley
¸¸ Speak Out and Influence
was one of 74 recipients across Australia of funding from
¸¸ Value Our People ¸¸ Lead and Innovate
the Department of Social Services (formerly known as the Department of Families, Housing, Community Services and Indigenous Affairs, or FaHCSIA). Funding
We also took the opportunity to reflect on our Vision, our
provided was to create a tool for people with disability
Purpose and our Values. We’re delighted that we have
and their carers to help them choose who might deliver
been able to strengthen and more clearly articulate what
these mean to us and to all who interact with us.
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Staffing Wesley’s inaugural Minister to Mission, Reverend Barbara Gayler, retired in December 2012 after 10 years’ faithful service. Her contribution to the personal welfare of Wesley’s staff and to the people who are supported by our services was highly regarded and deeply valued. Barbara’s retirement enabled the appointment of a Director of Mission, Reverend (Deacon) Gavin Blakemore.
Risk Management Committee. This year also saw the retirement of Ms Fiona MacDonald, who served Wesley for six years during which time she chaired the Client Services and Social Policy Committee. We thank Randall and Fiona for their invaluable contributions to the development and growth of Wesley. We also welcomed two new Directors, Hon Bronwyn Pike and Ms Raelene Thompson, to the Board in November 2012.
The Director of Mission will implement a comprehensive
Today Wesley is well positioned with a highly committed
pastoral care program throughout all of Wesley’s
Board and Executive, along with enthusiastic staff and
services in Victoria.
volunteers, to embrace the challenges of the future as
The year in review was saddened by the passing of Reverend Douglas Miller, the Minister of the Wesley
we face the many reviews and structural changes taking place in many of the services in which we operate.
Melbourne congregation. Douglas served the Wesley Church with distinction and did much to ensure the ongoing strength of relationship between the church and Wesley Mission Victoria.
Dr Sherene Devanesen Chairperson of the Board
We would like to acknowledge the contributions of Directors who have retired from the Board of Wesley. Mr Randall Kent, who was an inaugural Director, appointed upon the organisation’s incorporation in 2001, retired at the Annual General Meeting in October
Mr Rob Evers
2012. Randall served as both Deputy Chairperson
Chief Executive Officer
of the Board as well as Chairperson of the Audit and
Wesley Mission Victoria - 9
Codes of Conduct
Wesley’s Board is made up of nine independent Directors
Codes of Conduct have been developed to establish the
appointed by the Company Members: six from nominees
professional standards of behaviour required of Directors,
of the Uniting Church Synod and three from nominees of
management and staff in the conduct of Wesley’s affairs.
Wesley Church Melbourne. The Board consists of these Directors and the Chief Executive Officer.
Corporate Governance The Board of Directors of Wesley Mission Victoria is responsible for corporate governance of the organisation. The Board guides and monitors the business and affairs of Wesley to ensure that it achieves its objective as set out in the Constitution and acts on behalf of its members by whom it is elected and to whom it is accountable.
Corporate Governance Statement It is a requirement that all Directors be independent, with the exception of the CEO, who is a non-voting member. Wesley maintains a register of Directors’ interests, which
In particular, the staff code seeks to provide guidance to staff to assist them to act with confidence and integrity in their interpersonal relationships with consumers, consumers’ family members, carers and advocates. The codes are periodically reviewed and updated as required.
Risk Management Framework The Board ensures that a risk assessment process is regularly undertaken and that control and monitoring processes are both in place and reviewed on a regular basis. The Board is supported in this responsibility through its sub-committees and by the development and formalisation of policies and procedures at the organisational and divisional level.
is reviewed on a periodic basis.
The Board has updated its Governance Charter in
To maximise its efficiency and effectiveness, the Board
accordance with the ASX Principles of Good Governance
has formed a number of sub-committees that consider
and Best Practice Recommendations (March 2007).
specific areas of Wesley’s activities and report back to the
The Charter outlines the roles, responsibilities and terms
Board. Each Committee operates under its own Board-
of reference of the Board and each of its Committees.
It also includes Wesley’s Code of Conduct, which all new Directors are required to sign. The Charter requires that the performance of the Board be reviewed on a regular basis.
All Directors are members of one or more of the Committees, which are also attended by the CEO and external co-optees, as appropriate. These committees
The Audit and Risk Management Committee has
engaged an independent firm, Pitcher Partners, to
¸¸ Audit and Risk Management Committee
provide an internal audit function.
¸¸ Finance and Property Committee
In recognising the need for the highest standards of
¸¸ Quality Governance and Social Policy Committee
corporate behaviour and accountability, the Directors
¸¸ Remuneration and Nomination Committee
of Wesley Mission Victoria support and have adhered to the principles of corporate governance.
10 - Annual Report 2013
Directorsâ€™ benefits No Director of Wesley has received or been entitled to receive a benefit by reason of a contract made with a firm of which a Director is a member, or with a company in which a Director has a substantial financial interest.
Board Left to right, top to bottom Dr Sherene Devanesen Chairperson MBBS, Dip Obst RACOG, FRACMA, FCHSM, FAIM, FHKCCM Mr David Stannard FCA , FCPA Ms Jill Linklater RN RM BScN MHA GDipHlth and MedLaw FRCNA AFCHSM MAICD Hon Bronwyn Pike BA, DipT, GAICD Rev (Deacon) Andy Calder BBSc, Dip Rec, BTheol, MA Ms Sue Norman Deputy Chairperson BBus, BA, Dip Ed, FAICD, CPA Mr Robert Ewing LLB Ms Gladys Hu BA, LLB. LLM. FAICD Ms Raelene Thompson MBA, GradDip Mgt, GradCert Bus
Wesley Mission Victoria - 11
Executive Team Left to right Mr Andrew Hilson General Manager, Finance and Corporate Services Ms Rebecca Hodges General Manager, People and Culture Mr Rob Evers Chief Executive Officer Ms Kelly Stanton General Manager, Youth and Community Services Rev (Deacon) Gavin Blakemore Director of Mission
The Carers Recognition Act 2012 The Carers Recognition Act 2012 promotes and values the role of people in care relationships and formally recognises the contribution that carers and people in care relationships make to the social and economic fabric of the Victorian community. Wesley Mission Victoria has taken all practicable measures to comply with its obligations under the Act.
Ms Meigan Lefebure General Manager, Disability and Aged Care Services
Funding bodies Disability Services
Aged Care and Social Support Services
¸¸ Home and Community Care (HACC)*
¸¸ Home and Community Care (HACC)*
¸¸ Department of Human Services
¸¸ Department of Health and Ageing
¸¸ Southern Health
¸¸ Department of Human Services
¸¸ Transport Accident Commission
¸¸ National Respite for Carers
¸¸ Department of Social Services (formerly known as
¸¸ United Aged Care
the Department of Families, Housing, Community Services and Indigenous Affairs, or FaHCSIA)
¸¸ Uniting Community Care Options Crisis and Homelessness ¸¸ Department of Social Services (formerly known as the Department of Families, Housing, Community Services and Indigenous Affairs, or FaHCSIA)
12 - Annual Report 2013
Director of Mission Report I want to start with a word of thanks to my predecessor
of inclusive community and values of hope, compassion
Rev Barbara Gayler, who worked as what was previously
and justice. These Christian values are readily extracted
known as the ‘Minister to the Mission’. She faithfully
from the biblical stories in the old and new testaments,
served in that role for 10 years during an unheralded
from Abraham and the prophets, to the life, death and
time of change since the incorporation of Wesley Mission
resurrection of Jesus Christ.
Victoria, concluding in December 2012.
A significant part of my role is to develop and provide
The steps I now walk in go back 120 years, to the
oversight of pastoral care for staff and clients of Wesley.
establishment of the Central Methodist Mission by the
This spiritual care is part of the holistic, person-centred
superintendent Rev Alexander Edgar in 1893. On Friday,
care that Wesley strives to achieve and I will be working
3 May we celebrated this 120-year milestone with a
on in the year ahead.
special occasion at Wesley Church in Lonsdale Street, Melbourne. On this occasion the main speaker was Professor Shurlee Swain, one of the co-authors of the
May we go about the work we do influenced by some words from John Wesley:
100-year anniversary book The Challenge of the City:
Do All the Good You Can, By All the Means You Can,
The Centenary History of the Wesley Central Mission
In All the Ways You Can, In All the Places You Can,
1893-1993. A good number of staff, volunteers,
At All the Times You Can, To All the People You Can,
clients and supporters from the broader Uniting
As Long as Ever You Can.
Church and community attended to make this an important celebration. As Director of Mission my role includes educating staff and volunteers about the history and Gospel imperatives
Rev (Deacon) Gavin Blakemore
that Wesley was founded on, in service to the needs of
Director of Mission
the world. These are concretely shared within our vision
Children, Youth and Family Services (including
¸¸ Department of Education, Employment and Workplace
Community Detention Program)
¸¸ Department of Immigration and Border Protection (formerly known as Department of Immigration
¸¸ Department of Social Services (formerly known as the
Department of Families, Housing, Community Services and Indigenous Affairs, or FaHCSIA) Wesley Employment Services ¸¸ Department of Education, Employment and Workplace Relations Lifeline Melbourne
¸¸ Red Cross ¸¸ Department of Human Services ¸¸ VicRoads *
esley Disability Services and Aged Care and Support Services W are supported by funding from the Commonwealth and Victorian Governments under the HACC program.
¸¸ Department of Health
Wesley Mission Victoria - 13
Improve Clientsâ€™ Lives
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Improve Clients’ Lives
IMPROVE CLIENTS’ LIVES Provide quality, safe, person centred services to improve the lived experience and outcomes for clients ÊÊ Enable clients to have a greater voice in informing our actions ÊÊ Build knowledge and practice excellence that supports quality service delivery ÊÊ Strengthen our understanding and responsiveness to diversity ÊÊ Bring an outcomes focus to our work ÊÊ Integrate and realign services to better respond to client needs This Strategic Direction exists to ensure Wesley clients are consistently provided with services of a high quality that tangibly improve their lives and their experiences. At the core is a client-centred approach, whereby we strive to ensure clients are well informed, and able to exercise choice and make decisions about the services we deliver – and how we deliver them. Across the organisation, we are committed to consistently delivering services that are of exceptional quality, respond to the needs of our clients and empower them to improve their life outcomes
Wesley Mission Victoria - 15
Improve Clientsâ€™ Lives
CREATING BRIGHTER FUTURES
Josh registered with Wesley Employment Services to help him transition successfully from school to work. In the past 12 months, Wesley has helped Josh in a number of ways, securing him a part-time job at Subway, and supporting him through various training pathways. Josh recently graduated from the Citi New Recruits program which helps participants build their confidence in the workplace through industry visits. With high recommendations from his trainers, Josh is now aiming for a traineeship.
16 - Annual Report 2013
Improve Clients’ Lives
Fostering growth and self-esteem
Exploring new horizons
A 14 year old living in one of Wesley’s residential care
Originally from Afghanistan, Azar* came to Australia
units presented as high risk due to frequent chroming,
as a refugee with his family several years ago. Settled
disengagement from school, suicidal ideation and sexual
in Dandenong, Azar, who has a physical disability and
exploitation. Through dedicated work from Wesley staff,
uses a wheelchair, attends one of Wesley’s Disability
including consistently following through with the promise
Day programs. A talented artist in his hometown, he
to get her back to the unit where she is safe, she began
has recently become an ‘Artist in Residence’ at Wesley’s
to develop a sense of safety, and her self-esteem began
Connect South. The program has enabled Azar to
to grow. Gradually, staff began introducing her to age
continue his passion for art here in Australia. Azar is one
appropriate alternative activities and encouraged her to
of 78 clients Wesley supported through Connect South
participate in exercise to build her self-esteem and self-
in the past year.
confidence. Staff and the client started their own back yard ‘boot camp’, which led to her having the confidence
Learning new skills
to join a local gym which she now attends daily. As a
Oscar* has been in supported employment with The
result of the efforts of staff, there has been a dramatic
Last Cuppa since its inception. Despite his personal
reduction in the client’s self-destructive behaviours and
challenges, constant support from The Last Cuppa
a significant increase to her self-esteem and confidence.
has transformed Oscar into one of the program’s most
Wesley has supported 300 children and young people in the past 12 months, through the provision of foster, residential, and kinship care, and case management.
Building independence In the last year, Wesley’s Community Detention Program has placed a greater emphasis on developing ‘living skills’ with our unaccompanied minors and families currently living in community detention. The program actively works to foster an increased level of independence in young people and families, to better equip them as they leave the program.
Creating security Estelle* is a single lady in her mid-50s who became homeless as a result of domestic violence. After sleeping in her car for two months, sometimes under a carport at a friend’s place and sometimes in car parks, Estelle came to Wesley for help. Estelle met with a crisis worker, who worked with her to tackle the issues in her life that were affecting her ability to find stable housing. In the last 12 months, Wesley staff supported Estelle by connecting her with health services and financial counselling, and managed to find a secure and
valuable and productive staff members.
Forging pathways Melinda* came to Wesley when an injury left her unable to continue her horticulture work. Wesley assisted her to re-skill to increase her employment opportunities. Now her main focus is to re-enter the workforce, where she can rebuild her career. To assist her in achieving this goal, in 2013 Melinda did work experience in administration at Wesley.
Helping those in need Stephanie* became a volunteer telephone counsellor with Lifeline after her daughter called the service, needing support for a chronic health condition. After experiencing the positive impact of the service first-hand, Stephanie decided to get involved. “I really enjoy the conversations I have with people who call Lifeline. Most callers just need someone to listen as they talk through their issues. If the caller feels that they are being listened to, then you’re on the right track.” Client names have been changed to protect privacy.
safe place for her to call home.
Wesley Mission Victoria - 17
Strengthen Our Foundations
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Strengthen Our Foundations
FOUNDATIONS Ensure we meet our organisational responsibilities and have effective structures, systems and resources to do our work well ÊÊ Understand and respond to the needs of the First Australians ÊÊ Be a socially and environmentally responsible organisation ÊÊ Strengthen our relationship with Uniting Church bodies ÊÊ Ensure our policies, processes, systems and structures meet organisational needs ÊÊ Build the awareness and reputation of Wesley ÊÊ Maximise the value and security for the organisation through strategic management of assets and finances Efficient, effective, responsible operations are at the core of this Strategic Direction, underpinned by a need to ensure we meet our organisational responsibilities and have effective structures, systems and resources to do our work well. This direction also focuses on our commitment to becoming a more socially and environmentally responsible organisation, and one that ensures fiscal responsibility through the strategic management of all of our assets and finances. In addition, we will continue to grow in our understanding of, and response to, the needs of the First Australians, as well as strengthening our relationship with Uniting Church bodies.
Wesley Mission Victoria - 19
Strengthen Our Foundations
UNITING WITH THE CHURCH Anna O’Brien, coordinator of Wesley’s Community Detention Program, won the Uniting Church Together in Service Award. The award is presented to the staff member or team, who, in the course of working with Wesley, has done the most to promote a positive relationship between Wesley and the Uniting Church. Anna’s colleagues confirm that she actively demonstrates Wesley’s values of hope, compassion and justice each and every day in her support of Wesley’s 312 Community Detention clients, and other staff.
20 - Annual Report 2013
Strengthen Our Foundations
Embedding policies and procedures
In January 2013, Wesley was approached by the
The Quality department supports the development of
Department of Health to incorporate the former St John
policies and procedures, manages client complaints and
Ambulance Friendly Visiting Program into its Do Care
feedback mechanisms, conducts service audits, identifies
Program. The Friendly Visiting Program was renamed
opportunities for improvement, and assists programs
Do Care Metro and will provide 12,000 hours per year of
to implement improvements to service delivery and
volunteer support to socially isolated people residing in
low-income Supported Residential Services throughout metropolitan Melbourne. Do Care Metro is an important addition to Wesley’s existing Do Care programs located throughout Melbourne.
Building relationships Over the last year, Wesley’s Research and Social Policy Unit has fostered stronger relationships with key higher educational institutions including Melbourne, Monash, La Trobe and Deakin Universities, which has helped advance Wesley’s knowledge in pursuit of delivering quality service to our clients.
In 2012/13, the following Wesley programs and services underwent accreditation: Food Safety, National Respite Carers Program against the Common Community Care Standards; St Marks’ Respite and Home and Community Care against the Common Community Care Standards for all Aged Care Community Service.
Risk and Compliance Risk and Compliance helps programs identify and implement controls that minimise risks and meet legislative compliance and reporting obligations, including Wesley’s governance and probity requirements.
In 2012/13, Risk and Compliance systematically rolled out
In August 2012, Wesley Homelessness and Support
a new incident reporting, quality and risk management
Service received funding from Maroondah City Council
system called RiskMan. This included testing and data
and the William Angliss Charitable Fund to work on an
collection, as well as populating the incident module with
art therapy project in collaboration with Mullum Mullum
more than 4500 incidents. Wesley now has the ability
Indigenous Gathering Place. The project aims to improve
to track and analyse data and to identify opportunities
collaboration with Indigenous groups to better understand
for improvement and training needs, and to monitor and
and respond to the needs of the First Australians.
review our staff and client incidents.
Corporate Services and Facilities Management
Wesley turns 120
Our Corporate Services and Facilities Management
3 May, 2013. Wesley commemorated the milestone with an
teams serve all of Wesley with support in information
event held at Wesley Church. Almost 100 guests, including
technology and communications, fleet management,
members of the Uniting Church, the Wesley Board, staff,
centralised procurement, project management, records
volunteers and clients attended. Professor Shurlee
management and property and facilities management.
Swain, guest speaker at the event and co-author of a
The team managed and supported more than 600 computers, 450 mobile devices, almost 200 vehicles and 135 properties across Victoria last year. During the year, Wesley’s Facilities department implemented a help desk system to record, monitor and report on the development of capital works. The department also completed the
Wesley Mission Victoria celebrated its 120th birthday on
history of the Wesley Central Mission, said, “The principles which guided the mission in its early years continue to be apparent in the organisation today, even if they are expressed in different language and a different form. Wesley quietly seeks constantly to transform faith into action in meeting the needs of those whom it serves.”
fast-track fit out of the new Wesley Employment Services office at Broadmeadows.
Wesley Mission Victoria - 21
Speak Out and Influence
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Speak Out and Influence
SPEAK OUT AND INFLUENCE Speak with a clear voice and undertake effective advocacy to build better lives and a more just society ÊÊ Advocate for change informed by our core values, expertise and clear policy positions ÊÊ Position Wesley as a key player in government policy development, in our sectors and in the wider community ÊÊ Increase our visibility in the arena of public policy through strategic partnerships ÊÊ Facilitate the engagement of our staff, clients and supporters in public debate and advocacy A voice for the disadvantaged for more than 120 years, Wesley regularly advocates to build better lives and a more just society, guided by our core values of hope, compassion and justice. Under this Strategic Direction, we are committed to continuing and enhancing our tradition of advocacy, of speaking out and challenging social systems and policies which negatively affect vulnerable people and those experiencing disadvantage.
Wesley Mission Victoria - 23
Speak Out and Influence
WESLEY AMBASSADORS Wesley Mission Victoria engaged the services of two ambassadors to advocate for our work to the public, on our behalf. Callum Hann (pictured), the winner of MasterChef AllStars, is the ambassador for Wesleyâ€™s Food for Families appeal, while Emmanuel Kelly (pictured on page 22), joined Wesley as the ambassador for our Partner of Hope regular giving program. Both ambassadors bring their own unique skills, perspective and enthusiasm to the organisation.
24 - Annual Report 2013
Speak Out and Influence
Making a difference In June 2013, two clients from Wesley’s Homelessness and Support Service were invited to share their own stories in a philanthropic publication, The Difference. The Difference is an annual report card on the indicators of poverty and exclusion in Australia and a guide to social investment.
Addressing violence, abuse or neglect
AS OF JUNE 30, 2013
822 FACEBOOK LIKES
In May 2013, Wesley Mission Victoria supported the Office of the Public Advocate’s new guidelines for the reporting of any violence, abuse or neglect directed towards adults with disability, mental illness or cognitive impairment. Wesley was involved in the development of the guideline, known as Interagency Guideline for Addressing Violence, Neglect and Abuse (IGUANA), along with other agencies and advocates from Victoria’s
Sector activity In the past year staff from Wesley’s Aged Care Services participated in a range of forums and working parties. They also worked extensively with peak bodies within the sector to ensure the voice of our clients was heard in the design and delivery of services.
disability and mental health sectors.
Growing our reach
Letting the world know
Wesley Employment Services expanded its operations
In 2012/13, Wesley’s Community Relations team worked across multiple projects designed to generate awareness of, and raise funds for, services across the organisation. These included the Food for Families appeal, which generated record donations, as well as the launch of Wesley’s new regular giving program, Partner of Hope. The team also established a social media framework, which will provide Wesley with new channels through which to be a vocal advocate on social justice issues.
to a new site in Broadmeadows in June 2013. The building was officially opened by the Federal Member for Maribyrnong and Minister for Employment and Workplace Relations, Financial Services and Superannuation, Mr Bill Shorten MP. Mr Shorten was joined by the State Member for Broadmeadows, Mr Frank McGuire MP. The visit gave Mr Shorten and Mr McGuire the opportunity to meet staff and clients and to hear about the work of Wesley Employment Services.
Making our voice heard
AS OF JUNE 30, 2013
In the past 12 months, Lifeline Melbourne staff have become more actively involved in the mental health sector, chairing a range of committees including the Lifeline Victoria Centres Cluster and the Steering Committee for accreditation of the Graduate Certificate in Bereavement Counselling and Intervention. Staff also participated in reference groups, including Lifeline Australia Training Reference Groups, the State Emergency Relief and Recovery Plan Group, NDIS project Stakeholder Reference Group and the DV Alert Training Review Group.
Wesley Mission Victoria - 25
Value Our People
26 - Annual Report 2013
Value Our People
VALUE OUR PEOPLE Build a culture where people are supported and developed to deliver quality work in a safe and healthy organisation ÊÊ Build the capacity of our people ÊÊ Create a sustainable and healthy culture across the organisation ÊÊ Ensure we have the workforce to meet current and future needs ÊÊ Lead a culture of shared responsibility for a safe organisation Wesley boasts a passionate, committed and creative workforce and, through this Strategic Direction, we are building a culture where people are supported and developed to deliver quality work in a safe and healthy environment. In addition to our paid workforce, Wesley engages the invaluable support of more than 1,500 volunteers throughout Victoria, who, in 2012/13 contributed almost 500,000 hours of support across our Aged Care, Disability, Homelessness, Crisis Support and Youth programs.
Wesley Mission Victoria - 27
Value Our People
SUPPORTING OUR PEOPLE The People and Culture team is an integral part of our
People and Culture was a driving force behind the launch
corporate services support function and exists to ensure
of the organisation’s Strategic Direction framework
that our workforce is safe and productive and that all
in February 2013. And, since that time, the team has
staff and volunteers live the Wesley values of hope,
embedded the Strategic Direction of Value Our People
compassion and justice.
into everything they do. This has seen them take on
At Wesley, we value every person who represents our organisation. People and Culture wants to attract, develop and retain the skills and knowledge of our workforce. Within a culture of hope, compassion and justice, we will reward and recognise our staff and strive to ensure every individual working for Wesley can achieve their potential and contribute effectively to meeting our objectives.
the significant responsibility of an organisation-wide capability needs assessment. This will be the platform on which we will develop our people to perform at their best and deliver service excellence to our clients and their families.
Improve Clients’ Lives The People and Culture team is endeavouring to improve professional practices across all programs, to better
As an organisation, we believe that successful service
support staff and volunteers to be able to provide quality
delivery is all about ensuring that we have the right
services and experiences for our clients. This endeavour
people with the right behaviours, attitudes and skills, in
included the introduction of both an outcomes framework
the right jobs at the right time. It is an essential element
and a client charter in 2012/13.
of our improvement planning for the future. We will identify where we are now in terms of service delivery
Speak Out and Influence
and support, where we want to be in the future and how
While Wesley has been a voice for the disadvantaged for
the workforce needs to change to ensure that we can
more than 120 years, under this direction we are also
deliver consistent and high quality services for the people
striving to embed a culture of advocacy and collaboration
within our own organisation, through the development
One of the key priorities of the People and Culture team is to ensure that staff and volunteers operate in an environment where they feel safe and well supported to undertake the work they are required to do. For Wesley, this includes the development of robust reporting framework, streamlining of policies and procedures so they are consistent across the organisation, and developing a framework that makes everyone accountable for safety.
of strategies specifically designed to create a community where all people can participate with dignity and hope. We are working hard to unite our 968 employees and 1537 volunteers across 135 sites as ‘One Wesley’.
Lead and Innovate Under this direction, Wesley will foster a culture of progress and of innovation, through being proactive in responding to changes within the community services sector and through engaging staff and other stakeholders who are committed to creating a culture that is forward-thinking and exhibits best practice.
28 - Annual Report 2013
Value Our People
People and Culture is committed to looking after and building the capability of our people. At Wesley, this means creating the right learning and development opportunities, tailored to meet their needs. We will recruit and develop the best people in each service area, to help create an environment where everybody is able to develop their potential and feel motivated to deliver excellent performance for clients they serve. We will build a culture where people are supported and developed to deliver quality work in a safe and healthy organisation. We will; ¸¸ Build the capacity of our people ¸¸ Create a sustainable and healthy culture across the organisation ¸¸ Ensure we have the workforce to meet current and future needs ¸¸ Lead a culture of shared responsibility for a safe organisation
Each year, Wesley recognises and rewards staff and volunteers who live the values
Our People Strategy articulates how we value our people.
of hope, compassion and justice and who
It sets the context and provides the focus for our service
make a significant contribution to helping
and individual performance. We will work together
the organisation achieve its objectives.
to ensure that the experience of working to serve a community where all people can participate with dignity
Last year, the following people received
and hope will be personally satisfying and enjoyable. By
the organisation’s highest awards.
celebrating our successes and learning from each other to improve our work practices and personal performance,
Staff Recognition Awards
we will secure our reputation as an employer of choice
Wesley’s payroll manager, Ven Choppakatla
for those wishing to work in the not for profit sector.
(pictured on page 26), won the John
We recognise that with a flexible, highly talented and high-performing workforce, working together with collective purpose and energy, our value will not be compromised. Investing time, energy and resources into how we manage our people makes sound business sense.
Wesley Award, the overall award given to an individual employee or team who has displayed exceptional commitment and dedication to their work within Wesley. Volunteer Recognition Awards Foster carer Andrew Cox (pictured above) was the overall winner of the Kevin Green Award, for his work in providing a number of high-risk, complex young people with a safe and supportive home environment.
Wesley Mission Victoria - 29
Lead and Innovate
30 - Annual Report 2013
Lead and Innovate
LEAD AND INNOVATE Identify and develop new responses to better meet the needs of our clients ÊÊ Develop new ways of responding using our knowledge and evidence ÊÊ Invest in our knowledge and research capability ÊÊ Lead thinking and action on partnerships for greater impact ÊÊ Pursue opportunities consistent with our mission, strategy and capability Since our establishment in 1893, Wesley has a proud history of leading the way in our commitment to caring for those who experience loneliness, vulnerability, isolation, disadvantage, vulnerability or disability. We are continuously finding new and better ways to meet the needs of all of our clients, as well as investing in knowledge, research and partnerships designed to drive best practice. As a large community service organisation, Wesley has a critical role to play in identifying and developing new responses both for ourselves and in partnership with others. Both now and in the future, we are committed to being a leader in a world of major reforms, such as increased client choice and client-directed funding.
Wesley Mission Victoria - 31
Lead and Innovate
CHILDHOOD THERAPY In October 2012, Wesleyâ€™s Children, Youth and Family Services received $140,000 from the RM Ansett Trust to implement a Therapeutic Residential Care project across our Gippsland residential units. Wesley partnered with The Australian Childhood Trauma Group to review and support our therapeutic practices and processes. This has resulted in specialised training for all staff and fortnightly reflective supervision with a clinician, which provides an added dimension to the program.
32 - Annual Report 2013
Lead and Innovate
A new way of living
LIFELINE MELBOURNE SERVICES
Wesley’s Homeshare program matches householders who
are older or have a disability with volunteers who provide companionship and help around the home in return for free accommodation. For 52-year-old Charlie*, living with
journalism student Mohammed* has enabled him to live independently, while providing Mohammed with the opportunity give back to society. Charlie was referred to the Homeshare program in 2012 by his sister following the death of their mother, Charlie’s primary carer. Charlie has a mild disability and needs practical assistance with meal preparation and grocery shopping. He was matched with Mohammed, who was seeking a quiet environment in which to focus on his studies. Charlie’s sister refers to them as ‘the odd couple’, saying that Mohammed has been wonderful for her brother’s sense of independence and confidence.
Measuring client outcomes Children, Youth and Family Services have been able to take part in a number of research projects including the Viewpoint pilot with the Department of Human Services. Viewpoint gives children and young people greater opportunities to have a voice on the delivery of service, by using a technological interface that many of them feel more comfortable using. The system allows Wesley to collect a more comprehensive data set which will enable us to provide better outcomes for children and young people in residential care.
Providing access points to clients Led by Manager Janene Evans (pictured, page 30), Wesley’s Homelessness and Support Services is fast becoming a hub for local services in the community. By bringing housing, tenancy, financial management, therapeutic programs and healthcare professionals under one roof, Wesley is integrating community services in a way that provides a collaborative and holistic response to people’s needs.
Advocating for our clients Wesley’s Research and Social Policy unit’s advocacy activities in 2012/13 included responses to government consultations, development of policy snapshots and endorsement of sector activities. In 2012, we submitted responses to the government’s Pathways to a fair and sustainable social housing system and Practical Lessons, Fair Consequences: Improving diversion for young people in Victoria public consultation discussion papers. We also contributed to the development of the Office of the Public Advocate’s Interagency Guide for Addressing Violence, Neglect and Abuse.
Committing to youth development Wesley Employment Services was one of just four organisations to receive an Industry Ambassador Award at the inaugural Darebin Youth Commitment Ceremony in 2012. The award recognised Wesley’s School to Work Transition program, which works with local schools and education providers to assist young people with an ongoing medical or mental health condition, learning difficulty, injury or disability to successfully transition from school to work.
Adapting to suit client needs In July 2012, Wesley’s Community Detention Program was selected by the Department of Immigration and Border Protection (formerly known as Department of Immigration and Citizenship) ahead of all other community detention providers to have early, provisional access to the Department’s portal due to the program’s outstanding professionalism, reputation and collaboration with the department. Client names have been changed to protect privacy.
Wesley Mission Victoria - 33
FINANCE AND INCOME Corporate Structure
Volunteers and donations in kind
Wesley Mission Victoria is a company limited by guarantee
Wesley has 1,537 volunteers who make an invaluable
that is incorporated and domiciled in Australia. The
contribution to the work of Wesley. During the financial
members acting as guarantors of the company represent
year under review, the volunteers provided 444,997
the Uniting Church in Australia - Synod of Victoria and
hours of service. If these service hours are converted
Tasmania. Wesley Mission Victoria Limited operates two
at $23.56 per hour, their contribution would equate
100% owned subsidiaries, Wesley Gilgunya Village Pty
to $10.48 million. Wesley also received donations
Ltd and Wesley Alton Court Pty Ltd.
in kind valued at around $0.375 million (2012: $0.48
Nature of operations and principal activities
million), which have not been recognised in the financial statements.
The principal activities during the year were charitable
Operating results for the period
activities in the human services sector.
Wesley reported a surplus of $0.14 million (2012: $1.58 million). The total revenue of Wesley for the year was
$63.63 million (2012: $56.57 million).
Employed 968 employees as at 30 June 2013 (2012: 920 employees).
148 Lonsdale Street,
Hunt & Hunt Lawyers
Ernst & Young
Melbourne, Victoria 3000
8 Exhibition Street,
360 Collins Street,
360 Collins Street,
Melbourne, Victoria 3000
Melbourne, Victoria 3000
Melbourne, Victoria 3000
2012-2013 Revenue by source Government Funding - 77% Commercial Activities - 2% Fees - 13% Fundraising - 5% Investment Income - 1% Other - 2%
2012-2013 Expenditure by service Children, Youth and Family Services - 36% Employment Services - 5% Aged Care and Support Services - 16% Crisis and Homelessness Services - 8% Disability Services - 35%
34 - Annual Report 2013
Consolidated Statement of Comprehensive Income For the year ended 30 June 2013 2013
Grants from Trusts
Sale of Merchandise
Federal Government Grants
State Government Grants
Repairs and Maintenance Expenses
Food and Provisions Expenses
Energy Costs Expenses
Client Service Costs Expenses
Travel and Accommodation Expenses
Amortisation and Depreciation Expenses
Rents, Rates and Taxes Expenses
Materials Ingredients Used
Fundraising/ Public Relations/ Marketing Expenses
Net Fair Value (Losses)/Gains on Available-for-Sale Financial Assets
Total Comprehensive Surplus for the Period
Revenue from Continuing Activities
Profit/Loss on Sale of Fixed and Intangible Assets Sundry Income Total Revenue from Continuing Activities Expenditure from Continuing Activities Salaries and Employee Benefit Expenses
Borrowing Cost Expenses Administration Expenses
Donations to Other Organisations
Net Surplus from Continuing Activities Capital Grant Income Net Surplus for the Period Other Comprehensive Income
Wesley Mission Victoria - 35
Consolidated Statement of Financial Position As at 30 June 2013 2013
Cash and Cash Equivalents
Trade and Other Receivables
Total Non-Current Assets
Prepayments Total Current Assets Non-Current Assets Available for Sale Financial Assets Property Plant and Equipment
Current Liabilities Payables Interest Bearing Liabilities Provisions Total Current Liabilities Non-Current Liabilities Payables Interest Bearing Liabilities Provisions Total Non-Current Liabilities
Equity Contributed Equity
36 - Annual Report 2013
Consolidated Statement of Cash Flows As at 30 June 2013 2013
Interest and Cost of Finance Paid
Acquisition of Property, Plant and Equipment
Net Cash Flow from Investing Activities
Net Finance Lease Repayments
Net Repayment of Accommodation Bonds
Net Cash Flow applied to Financing Activities
Net Increase in Cash Held
Add Opening Cash Brought Forward
Closing Cash Carried Forward
Cash Flows From Operating Activities Receipts from Donors Receipts from Rent Receipts from Customers Receipts from Government Receipts from Residents
GST Paid Payments to Suppliers and Employees Net Cash Flows from Operating Activities Cash Flows From Investing Activities Proceeds from Sale of Property, Plant and Equipment
Cash Flows From Financing Activities
Wesley Mission Victoria - 37
SUPPORTERS Bequests Alison M Clark Estate ANZ Trustees - Joseph Hill Trust Fund DTM & Ethel Davies Memorial Fund Estate - Phoebe Florence Carew Estate of Arthur H Brown Estate of Beatrice Louise Glascodine Estate of Francis Ian Jordan Deceased
Comdain Management Pty Ltd
Wild Pumpkin Licensing International Pty Ltd
Employment and Workplace Relations
Cross Country Ski Hire Marysville
Department of Education and Early Childhood Development
Dinky-Di Holiday Houseboats
Benalla UCAF Afternoon Group
Coles Dandenong Plaza
Dinron Pty Ltd ITF The Goldschlanger Family Charitable Foundation Direct Connect Australia Doquile Perrett Meade Financial Services
Benalla Uniting Church Fellowship Evening Group Brighton Bentleigh Uniting Church Chelsea UC Opportunity Shop
Dromana Uniting Church
Estate of Harry Halliwell
Flexitech Group Pty Ltd
Forest Hill Uniting Church
Estate of L I Roach
Hastings Uniting Church
Estate of Noel Dixie Rees
Estate of S J Warnock
Greenfields Financial Services Lawyers
High Street Road Uniting Church
Etude Mudry Iglehart & Associates
George Warman Estate
GS1 Australia Limited
Henry Brough Smith Charitable Trust
Horton Grace Charitable Fund
Hollybank Treetops Adventure
J R G & E McKenzie Bequest
Joe White Bequest
Lillian Bessie Hewitt Trust State Trustees
Ivanhoe Uniting Church Melbourne Welsh Church Foundation Ocean Grove Uniting Church Outreach Centre Ringwood Uniting Church
Department of Social Services (formerly known as Department of Families, Housing, Community Services and Indigenous Affairs) Department of Human Services Greater Dandenong City Council Knox City Council Magistrate’s Court of Victoria Manningham City Council Maroondah City Council Monash City Council Moreland City Council Nillumbik City Council VicRoads Whittlesea City Council
St John’s Uniting Church
St Mark’s Uniting Church
Mrs R Andre
The Brighton/Bentleigh Uniting Church
Light FM Lovell Chen Pty Ltd
State Trustees - Estate of Marjory Jean Bryant Paice
Uniting Church East Preston
Mums Supporting Families in Need
State Trustees Australia Foundation - Alfred John Hutton
Uniting Church of Australia Respite House
P & M Harbig Holdings
Wesley Uniting Church
Peter Schreurs & Sons Vegetable Farm
Dr M H Boykett
State Trustees Australia Foundation - The Francis Family
PrYme Over 50s Group SMART Club
The A & D Clayton Fund
Start for Secondary Consult
The Grant Bequest
Corporate Amcor Ashton Raggatt McDougal Austin 7 Club
The Mariott Hotel Melbourne The Wrapping Paper Co P/L Victorian Managed Insurance Authority Vital Signs Pty Ltd
Capital Building Contractors Pty Ltd
Wellcom Group Ltd
Bayside Council Boorondara City Council Centrelink Children’s Protection Society City of Banyule City of Casey City of Greater Dandenong City of Melbourne City of Whitehorse Commonwealth Carers Respite Program Department of Education ,
Ken and Christine Barnes
Ms Clements Mr Mike & Mrs Lynne Clements Miss Janet A Cliff Mr Conroy Mr Cook Mrs Cracknell Dr Currie Miss Davies Ms De Beer Dr Ding Dr Dobson Mr Duncan Mr Eger Mr Ellson
38 - Annual Report 2013
Mr & Mrs L & P Enderby
Gray Family Charitable Fund
Grandparents Support Victoria
Miss M O’Sullevan
JBWere Brian M Davis Charitable Foundation John and Betty Laidlaw Legacy
Mackillop Family Services
Joy Smith Family Foundation Pty Ltd
Migrant Information Centre
Mr Graham Pottenger
Mr & Mrs Gilbertson
Dr Dinah S Reddihough
Lord Mayor’s Charitable Foundation
Mr & Mrs Gjergja
Pierce Armstrong Trust
Mr Rex N Gotch
Mr Ian C Ross
RM Ansett Trust - Equity Trustees Limited
Mrs Joy B Guerin
SHARE Community Appeal
Mr Greg Shalit
Mr & Mrs Sinderberry
William Angliss (Vic) Charitable Fund
Mr John Houghton
Miss B M Smith
Ms Gladys Hu
Ms Penny Lane
Mr William P Lewis
Ms Carolyn Lidgerwood
Mr & Mrs Lloyd
Mr JC Warburton
Mr & Mrs Loder
Boroondara Volunteer Resource Centre
Rev Trevor & France Williams
Centre for Excellence in Child and Family Welfare
Mr Keith & Mrs Patricia May Dr Bruce A McGregor
Trusts and Foundations
Bagot Gjergja Foundation
Bell Charitable Fund
Campbell Edwards Trust
Anne Miller Sam Miller
Charities Aid Foundation Australia
Collier Charitable Foundation
Mrs B Morrison
Douglas & Phillip Young Charitable Trust
Mr Nassau Mrs Nixon
Flora & Frank Leith Charitable Trust
Organisations Ambulance Victoria AMES Anglicare Annecto Austin Health Australian Childhood Trauma Group Baptcare Bayside Community Health Centre Berry Street
Commission for Children and Young People
Lions Club of Healesville Manningham Centre Mission Australia Monash Volunteer Resource Centre National Respite for Carers Program Outdoor Education Group Camp Jungai OzChild Peninsula, Youth and Family Services Peter James Centre Red Cross Rotary Club of Healesville Royal District Nursing Services Royal Freemasons RSL Greensborough RSL Ringwood RSPCA Victoria United Care Community Options United Trolley Collectors Uniting Aged Care Uniting Care Community Options Upper Yarra Community Enterprise Victoria University Footscary Victorian Aboriginal Child Care Agency Villa Maria
Connections - Uniting Care
Cummins Community Involvement Team
Volunteering in Manningham
Doncare EastCare Network Eastern Health Eastern Volunteers Forest Hill Uniting Church Op Shop Fostern Carer Assocation Victoria
Warburton and District Community Enterprise Community Bank WAYSS Women of the University Fund Yarra Community Housing Youth Support and Advocacy Services
Glen Waverley Secondary College
Wesley Mission Victoria - 39
GET INVOLVED There are many ways you can get involved and support Wesley Mission Victoria’s work, ensuring we can continue to assist people who are disadvantaged to live fulfilling lives.
Bequest Each year the demands on Wesley’s services increase. Leaving a bequest to Wesley in your will is an opportunity to make a lasting and positive impact that will benefit people most in need. For more information about leaving
Donate One of the best ways to make a difference for some of
a bequest to Wesley please contact us on 03 9662 2355.
the most disadvantaged people in our community is by
making a donation. Your gift will help Wesley continue
Our volunteers are the life blood of our organisation.
to provide essential services that are not covered
For more information about volunteering opportunities,
by government funding. You can donate online at
visit www.wesley.org.au or contact our People and
www.wesley.org.au or by phoning the Community
Culture Team on 03 9662 2355.
Relations team on 03 9662 2355.
Donate goods in-kind
To become a foster carer, please contact Wesley’s Foster
Our programs helping families in crisis or facing
Care Recruitment program in the South on 03 9794 3000
homelessness are always in need of items such as non-
or in the East on 03 9871 5333.
perishable food and toiletries. Please contact Wesley Mission Victoria on 03 9662 2355 and ask about our
Work for Wesley
For more information about current jobs available at Wesley please visit our website, www.wesley.org.au. Follow us on Twitter @WesleyVic Like us on Facebook /WesleyMissionVictoria
40 - Annual Report 2013
Ambulance Victoria Last year, Ambulance Victoria was devastated by the suicide of four paramedics. In an attempt to make a difference to those affected by suicide, staff decided to raise funds for Wesley Mission Victoria’s Lifeline Melbourne program. “Fundraising doesn’t have to be difficult. At Ambulance Victoria we encourage the administrative staff to wear casual clothes one day a week for a small donation. Last year, we raised $1,000 in one day, just from doing that,” said Membership Scheme Manager Adam Doyle, pictured.
Wesley Mission Victoria - 41
42 - Annual Report 2013
“I’ve been a volunteer at Lifeline Melbourne for 34 years. It’s important to give something back. I enjoy being able to help people.” Don Didsbury Volunteer, Wesley Crisis and Homelessness Services
Central Office 148 Lonsdale Street Locked Bag 8, Aâ€™Beckett Street PO Melbourne, Victoria 8006 Phone: 03 9662 2355 Email: email@example.com www.wesley.org.au ABN 81 098 317 125 Report Design and Photography by Blick Creative
Blick recently designed the new Annual Report for Wesley Mission Australia, using custom iconography to represent each of their 5 key strate...