Information Technology

KIASON TURNER Director

The Information Technology Department functions as an enabler of city departments to facilitate costeffective business solutions, accurate decisions, and timely citizen response . The core purpose of the IT Department is to build a strong community by connecting people with technology . Innovative solutions, responsive communications, and accessible information are the strategic guardrails that help guide and facilitate that purpose . All efforts related to Network Infrastructure Management, Service Desk Operations, GIS Functions, Enterprise Solutions, and Cybersecurity focus on the end-user experience and efficiency .

● Implement and maintain technology solutions that improve the delivery of quality services to our citizens ● Ensure responsive communication and improve customer service through the effective deployment of technology ● Provide timely and accurate information to

City Council, city staff, and citizens through the continued expansion of GIS and web-based technologies

● Coordinated the relocation of the Weatherford

Emergency Dispatch to the new Weatherford

Public Safety Building ● Facilitated the construction, installation, and relocation of technology for the Police and Fire departments ● Achieved a successful Go-Live for Phase 2 of the

ERP system that supports core business processes for the Utility Billing division ● Enhanced the development of the custom

Executive Dashboard portal to provide key financial and planning data ● Expanded key technical infrastructure for resilience, disaster recovery, additional storage, and compute capacity

● Assist with the implementation of an integrated barcoding solution for the City warehouse ● Continue the implementation of an advanced planning, permitting, inspection, and plans-review solution for the

Development and Neighborhood Services department ● Facilitate the expansion, installation, and data-migration of a records/document management system to support the needs of the City Secretary’s Office and Police

Department ● Continue the implementation of the human-capital management system to facilitate optimized workprocesses in the Human Resources department ● Support the integration of a new records management system for the Fire Department with the emergency computer-aided dispatch system ● Strengthen the cybersecurity posture of the organization by expanding the use of security awareness training, multifactor authentication, and messaging security ● Expand the use of GIS data and systems to support business initiatives throughout the organization

New work stations were deployed across several departments including Electric Utilities, Water Utilities, Engineering, and IT .

Total resolved service requests across the organization .