Revelstoke Times Review, December 04, 2013

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Revelstoke Grizzlies search for answers after losing coach and three straight games – 17

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Weds., December 4, 2013 www.revelstoketimesreview.com Vol. 116, No. 49

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Dear Santa – 7

$1.25

Stoked for another season

Council kicks off last budget cycle before election

Tax hawks flock to first city budget meeting for 2014–2018 financial plan

Skiers and snowboarders offload at the top of the Stoke Chair at Revelstoke Mountain Resort on opening day, Nov. 30. By all accounts it was a good opening weekend. Although the early-season base was still a little thin, the opening day featured the usual powder stashes, and an overnight snowfall meant even better conditions on Sunday. Aaron Orlando/Revelstoke Times Review

The accommodation review

Hotel owners old and new face new challenges in world of online ratings

City council, city staff and observers attend the first City of Revelstoke 2014 budget meeting on Nov. 26. Aaron Orlando/Revelstoke Times Review

Aaron Orlando Alex Cooper

reporter@revelstoketimesreview.com

On the surface, the Swiss Chalet Motel does not seem like the type of place that would attract rave reviews. It’s located on a busy street, next to a gas station and across from the railway tracks. Yet on the website Trip Advisor, it’s ranked the fifth best hotel in Revelstoke with an 86 per cent rating, only behind the Sutton Place Hotel, the Best Western Plus, the Coast Hillcrest and the Regent Hotel – all seemingly fancier options. At the Revelstoke Chamber of Commerce Business Excellence Awards it received the award for Accommodation Excellence. At the banquet, it was cited for both its excellent renovations and excellent marketing. “I think the Swiss Chalet is an excellent example of someone who’s been a long-term owner that puts a lot of effort into the physical and marketing aspects of the business,” said Thom Tischik, the executive director of the Revelstoke Accommodation Association. “He’s always doing extremely good renovations to bring the property to a higher level.”

For Eric Scarcella, owner of the Swiss Chalet, running his business is about paying attention to what customers say and keeping up with trends. He spends time on the road taking his son to minor hockey games, so when he stays at a chain hotel, he looks at what they’re doing. He recently completed a 15-room renovation to put new counter tops, cabinets and other upgrades in the motel. “A lot of it is keeping up with the times and the trends,” he said. “Guests want more and they don’t want to pay more.” The online reviews for the Swiss Chalet almost universally note the clean rooms, friendly staff and good breakfast. Scarcella said the first two are especially important to generating good reviews and keep guests coming back. “Guests, they come in and they want to see a friendly person behind the front desk thats knowledgeable of the area,” he said. “They get in to the room and it’s clean and presentable – good beds. Those are the key things.” For new hotel owners, paying attention to user reviews is key to see what changes need to be made. Revelstoke has seen some changes in its accommoda-

editor@revelstoketimesreview.com

Hotels, page 4

Budget, page 3

Revelstoke city council began their annual budget deliberations at a special meeting Nov. 28, where they faced a full room of spectators. The vast majority were from Revelstoke’s business community; many have been associated with restraint views on the city budget, pushing for fiscal restraint, cuts, operational efficiency, an increased tax base, a more equitable business-to-residential tax split and better fiscal management. It’s the last budget cycle before the 2014 municipal election and some rumoured council candidates were in attendance. Resident Scott Duke publicized his council candidacy last week. Although not in attendance, Red Apple manager Trevor English has declared he’s running on a fiscal management platform as well. With the budget process shaping up to be the most politicized and heated in years, Mayor David Raven issued opening remarks, calling for a “healthy and respectful” debate. “At the end of the day, the decision will sit with this table,” Raven said. Finance director Graham Inglis gave a slide presentation, noting ups and downs in the city’s financial picture. The budget calls for revenues of $22.75 million in 2014, and expenses totalling $21.1 million, for a surplus of $1.03 million (once

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