Special Features - Gateway to Commerce in Nanaimo

Gateway to commerce in nanaimo

Nanaimo – A Successful City Community and business leaders working together to Inspire Nanaimo 2013 ISSUE GATEWAY

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NANAIMO

GATEWAY

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Contents 4

Letter from Chamber

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Inspire Nanaimo: Successful Cities

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Innovation

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Master Planning and Community Design

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Quality Education

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Quality of Life

14 Liveability 16 Collaboration 18

Awards Showcase Entrepreneurial Spirit

20 Distinctiveness 22 Connectivity 24

Social Conscience

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Vibrant Economy

28 Sustainability 31 Investment Ideas for Small Business Owners 35

Succession Planning for Small Business Owners

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Value of Chamber Membership

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CEO Report

Letter from the Chamber As we look ahead to the upcoming year, the Chamber of Commerce will continue to build on the strong foundations and vision that our membership and board have helped shape.

Our ongoing pursuit to create a “Better Community Through Better Business� enables us all to excel in our respective fields with the full knowledge that we are all working towards creating a more healthy and economically and socially prosperous Nanaimo.

As in all aspects of life, there will be challenges ahead. But it is how we positively confront these challenges and how we as a community work together, that will be remembered and respected. In a rapidly changing business landscape where success is largely determined by the ability to adapt to new realities, one thing remains constant: the Chamber of Commerce is here for you.

We will always be here to support your new, growing or mature business. We will always be here to advocate for your industry. We will always offer services and events that will add value to your membership. In short, we will always be here for you.

We have another exciting year ahead and look forward to working with each and every one of our members to become a leading example of a Successful City.

Odai Sirri, Chair-Elect, Greater Nanaimo Chamber of Commerce

Message from the Outgoing Chairman As my term as Greater Nanaimo Chamber of Commerce board chairman draws to a close, I look back with pride in what we have accomplished over the past year. In addition to the excellent networking opportunities, business information sessions and benefits we provide, we have continued to advocate on behalf of businesses for the betterment of us all.

Whether it be with the municipality on budget matters and business development matters, provincial and federal governments regarding business succession planning or other organizations regarding their activities, the Chamber has been there to help ensure a balanced approach to economic efficiency and effectiveness.

Showcasing what Nanaimo has to offer is an important element in the positive growth of our community. We are doing just that by hosting the 2013 B.C. Chamber of Commerce Annual General Meeting and Conference, bringing Chamber members and business owners from across the province to Nanaimo.

I am most proud to be a part of our work toward defining what success is to our community.

We explored how the concept of Successful Cities could be applied to Nanaimo by engaging in community consultation and a number of events. The result was the identification of 12 key elements of Successful Cities based on the pillars of economic, social, cultural, natural and built environment. We adopted these elements as part of our guiding principles and look forward to where Successful Cities goes in the future.

Mike Delves, CGA Chairman, Greater Nanaimo Chamber of Commerce Better Community Through Better Business

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Inspire Nanaimo: Successful Cities

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new attitude has sailed into Nanaimo and it is the driving force behind positive change for our city.

“Our community is on the cusp of change,” said Susan Allen, CEO of the Greater Nanaimo Chamber of Commerce. “Inspire Nanaimo is going to take this city to the next level.”

For business owners, that means solid anchorage for growth, and assurance that stakeholders will work together to maintain sustainable and economically viable growth.

“Two and a half years ago we began looking at what makes a city successful. We held community forums, asked for input from businesses and community members, and looked at what attracted people to Nanaimo,” said Allen.

Allen believes Nanaimo is well on its way.

“Each year, six cities are recognized for local policies, projects and programs that support small business,” said Allen.

“Nanaimo was one of six communities awarded with a B.C. Small Business Round Table award in 2012.”

The award champions small business and acknowledges the contribution small businesses make to the economic well being of British Columbia. It also fosters initiatives that support and encourage the entrepreneurial culture. The recognition for Nanaimo shows we’re on the right tack.

The conversation developed into an exciting effort involving major stakeholders from the business community, city planners, educators and development corporations. The result was the creation of a Successful City initiative with five pillars and 12 key defining elements and the action steps needed to achieve success.

Allen believes it is the initiative that is enhancing a partnership between the Chamber, Innovation Island, the Downtown Nanaimo Business Improvement Association, Vancouver Island Economic Development Alliance, Nanaimo Economic Development Corporation, Community Futures, Vancouver Island University, Port Authority, and Nanaimo airport. Creating a coordinated effort gets attention not just of other businesses in town but also investors and new business owners.

The five pillars represent high-quality built environment; vibrant cultural sector; strong economy; healthy natural environment; and a diverse and healthy social fabric.

“When collaboration is embraced,” she said, “all organizations involved move forward and that gets noticed. There’s power in numbers.”

The elements represent what a vibrant, growing city looks like, while the action steps give the Chamber a map for navigating toward that vision. The action items look at how to connect people with goods, services, and recreation, encourages collaboration while minimizing duplication and acknowledges the city’s unique identity and distinctiveness. The successful city sees the potential in innovation, recognizes the dedication of business owners, has a quality of education that ensures success, and builds a dynamic economy. Most importantly, a city that is thriving and growing by attracting new business, expanding existing businesses and developing sustainable infrastructure, has a master plan and community design that provides an accurate bearing leading to an exceptional quality of life.

The result is an international buzz generating millions of dollars in investment for improved infrastructure, waterfront appeal, increased tourism and entrepreneurial opportunities.

“Success is a dynamic process,” Allen advises, “ and it grows with a community.”

As Nanaimo continues to grow and thrive, the grassroot movement to create a positive business attitude is providing community members and entrepreneurs a city that provides a safe harbour and hub for all its citizens.

GATEWAY

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Gateway to commerce in nanaimo | 2013 Publisher: Maurice Donn Editor: Melissa Fryer

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Production Manager: Janice Marshall Creative: Teresa Laird Advertising Sales: Sean McCue Advertising and Editorial Inquiries: 250-753-3707 Gateway to Commerce in Nanaimo is published by Black Press for Greater Nanaimo Chamber of Commerce.

ON THE COVER: Partners in the Successful Cities initative, including George Hanson, Denise Tacon, Corry Hostetter, Bernie Dumas, Jolynn Green, Paris Gaudet, Sasha Angus and Susan Allen.

Beth Hendry-Yim is an award winning writer and speaker and small business owner who has lived, worked and played in Nanaimo for almost 30 years.

A freelance writer, her articles have been published in magazines and newspapers including: Island Parent, WestCoast Family, Natural Life, Nanaimo News Bulletin, and backofthebook.com. With her husband, Dr. John Yim, she manages two websites focused on promoting science based natural medicine and healthy living: healthy-living-coach.com and thehealingkitchen.ca.

As an advertorial specialist, Beth combines her passion for positive reporting with interviewing and highlighting the motivational and energetic people and businesses of Nanaimo. She never tires of hearing their stories and showcasing their innovative business success.

Currently, she is working on a project celebrating local farmers and food producers, Eat Local, Live Longer on Vancouver Island.

Dirk Heydemann of Heydemann Art of Photography and HA Photography has his photo studio located in the beautiful Harbour City. He has been shooting professionally as a commercial and wedding photographer for more than 20 years. The best and most rewarding part of his job is seeing and hearing that his images have made an impact and difference in people’s lives. Dirk is thrilled to be apart of the Gateway to Commerce in Nanaimo magazine team.

Greater Nanaimo Chamber of Commerce

Check out our website!

www.viconference.com 101 Gordon Street, Nanaimo, British Columbia, Canada V9R 5J9

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2133 Bowen Road Nanaimo, BC V9S 1H8 Phone: 250-756-1191 – Fax: 250-756-1584 info@nanaimochamber.bc.ca © Greater Nanaimo Chamber of Commerce. All rights reserved. For editorial matters, please contact the editor. The views of contributors do not necessarily reflect the policy or views of the Greater Nanaimo Chamber of Commerce, its Board of Directors, nor that of the publisher. The publisher cannot be held responsible for loss or damage to unsolicited manuscripts or photographs. The publisher is not responsible for the content of any advertisement, or any representations made therein. No part of Gateway to Commerce in Nanaimo may be reproduced without the express permission of the publisher.

Innovation

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Unique approaches like MacIntyre’s create and encourage a culture of innovation and work towards attracting new markets, customers and investors.

It could be an apprentice creating a new technique in fabrication, an office worker developing money saving techniques, patentable technology or a unique take on delivering information. Each one stimulates more innovative ideas and new opportunities.

Don Simard, general manager at Seamor Marine Industries, explores new markets on a daily basis, traveling the globe with his company’s patented technology. Producers of underwater remotely operated vehicles, his product is used in a variety of fields like port security, locating unexploded mines, examining log jams, and checking fish stocks.

nnovation comes in many guises and on every level in growth and development. Whether in the business sector, manufacturing, or education, new ideas are what drive progress and prosperity forward.

James McIntyre of PI Granite is all about ideas and innovation.

The kilt-clad accountant-turned-owner–and-marketing-guru believes that to grow a business you must connect with your community and approach getting attention in unique and different ways. Take PI Day for example, the fourteenth day in the third month of the year-3.14, a number that just happens to be an important mathematical constant used in calculating measurements for a circle.

“It’s our name so why not celebrate the day with fresh baked pie?”

MacIntyre said.

MacIntrye likes mixing work with a bit of humour and a lot fun. His popular “New Kitchens So Sexy You May Need a New Husband” ad not only gained a lot of attention, but also helped him win the prestigious Top 20 Under 40 Innovative Marketing Award for 2013 and brought recognition as Trades Company of the Year at the Vancouver Island Business Excellence Awards.

“Innovation in this industry moves fast. We have to stay on top of that by inventing and implementing new technology on a daily basis. We’re in the perfect location for doing that.”

Not only can Simard offer training in Nanaimo, attracting international clients, but many of his employees were visitors from other countries, loved the lifestyle, climate and progressive attitude, and ended up staying.

Fresh perspectives from around the globe add to Nanaimo’s growing culture of innovation. And if that is packaged up with fresh air, snow capped mountains and ocean vistas, all the better.

MacIntrye’s philosophy around innovative marketing is the key to his company’s success.

It’s an integrative model that not only floods the market with his name and company logo, but also incorporates community service.

“It’s all about being recognized,” he explains.

“And if being recognized is partnered with new businesses, food banks, animal shelters or kids’ sports all the better. It’s a full circle, we help the community that’s part of helping us.”

Don Simard

GATEWAY

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Master Planning and Community Design

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t’s what we build, how we build it, and the care we take to respect and enhance the existing landscape, natural or otherwise that creates a community design that is healthy, inspiring and energizing,” said Ian Howat, director of strategic relationships for the City of Nanaimo.

He sees the relationship between the built environment and existing conditions as key to making a city safe, efficient and functional.

With that kind of thinking, it helps to have a plan that not only highlights a clear path to future development but also offers achievable steps.

The Strategic Plan (SP) is a blueprint the city of Nanaimo compiled from extensive public forums, respectful debate and long-term thinking. The Official Community Plan (OCP) outlines guiding principles that form a framework for managing urban

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growth, building a sustainable community, enriching social engagement, promoting a thriving economy, protecting and enhancing the environment and improving mobility.

“The SP is like a snapshot from 30,000 feet,” said Howat. “It gives a larger perspective of how the city can be developed. The OCP provides the action steps.”

For Howat, planning and designing a successful city revolves around relationships, whether it’s between landscaping and architecture, natural places and the built environment or between stakeholders involved with the development of the city.

“Urban places should leave you feeling happy, relaxed, creative or thoughtful and be accessible and functional,” he said.

The key to any good design is setting the foundation and doing the prep work right. That includes ensuring economic viability, creating, maintaining and supporting infrastructure and developing strategic partnerships.

The mission of the city’s overall plan is to preserve and enhance quality of life by delivering and facilitating efficient, effective and affordable municipal services. The values that guide this mission include accountability, integrity, respect, service and collaboration.

For Howat, this also includes looking through a multigenerational lens, exceeding minimum requirements and planning for future generations to enjoy Nanaimo’s amenities.

It’s forward thinking that advocates for a clear vision of a high quality built environment.

Developing the waterfront is a good example. With important riparian zones, private property and community expectations to consider, the plan and design must satisfy all criteria, especially future financial commitments and long term enjoyment of all citizens.

The process is multilayered, each step, plan and design building on the other and constantly evolving.

“It’s a social responsibility,” Howat said, “putting in context what needs to be done today to sustain the future. Some things are big and nebulous and we can only nibble away at them, others can be accomplished sooner.”

With ongoing public forums and discussions between stakeholders the city’s plan will expand as initiatives like Inspire Nanaimo Successful Cities incorporate reasonable and achievable action steps. And with groups like the Chamber working collectively to see the master plan and design for Nanaimo actualized, the future is bright and the city well on its way to being the best place to live, work, play and invest.

Urban places should leave you feeling happy, relaxed, creative or thoughtful and be accessible and functional.

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GATEWAY

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Quality Education

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o create a successful city you need a design and a plan. But to get that city built you need skilled trades people, clad in steeltoed boots and hard hats, wielding hammer, and torch, carrying cable and pipes.

They are the ones responsible for linking networks, keeping communication systems flowing, connecting water and power, building earthquake proof structures, ensuring heavy machinery works properly, vehicles continue to deliver goods on time and for industry

and business to keep electronic systems current.

“People in the trades build in the quality and attractiveness that makes a city livable,” said Fred MacDonald, dean of Vancouver Island University’s Applied Trade and Technology Department. “And having the right programs in Nanaimo means we keep that talent here. “ Courses at the university include: aluminum boat building, welding, heavyduty mechanic, information technology, electrical, applied business, carpentry, and apprenticeship opportunities.

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Recognizing the growing need for skilled workers, VIU created a strategic plan to look at existing, new and emerging fields. This year the university created a new program in power engineering.

Excited about the new course, MacDonald explains that it was created to fill a growing demand for operators able to repair and maintain high-pressure machinery in vessels, mills, hospitals, or specialty food processing. In its first year the program will graduate 24 students.

“These are high paying jobs with entry-level wages starting at $26 an hour,” said MacDonald.

Other trades also provide tidy returns and according to MacDonald, it’s because the trades people are organized and hardworking. The result is that many of them are choosing to retire early.

“We’re creating fabricated parts for a local robotics company.

They build crawlers that inspect deactivated nuclear reactors, sewer pipes and search through rubble looking for survivors,” explains Rumsey. “Knowing we’re part of making and doing something bigger is very satisfying.”

As Nanaimo and the mid-Island grows and expands, having a centrally located university ensures positions like those needed in the trades are kept filled with highly trained and skilled workers.

And staying flexible and informed about present and future job openings helps MacDonald’s department quickly implement programming to match.

For Rumsey and fiancé, Kristen Romanchuk, who have both lived and worked in other cities, they can now look forward to settling down, raising a family and staying where both were raised and are more than happy to be back home.

When Lowell Rumsey, a sheet metal fabricating apprentice and two of his coworkers at Nanaimo Sheet Metal heard their boss was retiring, they bought the business, plus the land, building and machinery.

Taking that risk kept jobs in Nanaimo and employed ten workers.

Now Rumsey and his partners can look at new directions and opportunities. They’ve partnered with the government and a consulting firm to document some of their fabricating techniques and methods. In exchange Rumsey’s company is awarded subsidies for wages.

“ Knowing we’re part of making and doing something bigger is very satisfying.”

For Rumsey working as an entrepreneur in a business he enjoys is more than financially feasible.

GATEWAY

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Quality of Life

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n Canada our quality of life is second to none. Not only are we one of the longestlived populations but we also boast the highewst life satisfaction and health rating.

For Nanaimo residents that high rating is reflected in the ongoing efforts of organizations like the Vancouver Island Health Authority to ensure all levels of our community have access to quality health care.

Medicine, Emergency and Trauma Services and Renal Services, said the system and layout of the new emergency department was designed not by architects but by clinicians, physical therapists, nurses and unit clerks.

“It was a reverse process,” he explained. “Involving the people who use it. We basically said here’s what we need, how do we do it?”

With the newest and most up-to-date emergency department in the province, Nanaimo has set precedence not only in design but also in the quality of healthcare.

This shift in thinking created a facility that incorporates healing natural light, atriums with native vegetation and a state-of-the-art isolation pod. It also provides separate, standardized and selfcontained patient rooms.

Dr. Tom Dorran, executive medical director for

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individuals, visited emergency last year,” he explained. “It’s an intimate part of the community.”

It is also what helps make our quality of life rate higher than the municipal standard. According to data collected by Brian Clemens, director of city finances, in 2012 satisfaction with life in Nanaimo rose seven points over the year before with 60 per cent of those filling out the questionnaire saying life in Nanaimo is good.

The standard, at 52 per cent highlights the fact that services, programs, sports and recreational opportunities, customer and employee satisfaction and our quality of life is superior than other communities in Canada.

As the biggest employer in Nanaimo, VIHA is an important health provider and plays an important role in the economic well-being of our community. With a $135 million dollar payroll that provides $29 million in benefit contributions, it is a major stimulator for a dynamic economy.

Shannon Marshall, VIHA communications and public relations

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director, said that the hospital and the care it provides is at the heart of any community and impacts all areas of a city’s culture.

And as the city grows so must health care and how we look at caring for our communities.

To relieve pressure on Nanaimo Regional General Hospital, VIHA is scheduled to open an urgent care facility in Oceanside in the summer. With seniors becoming a growing segment of the population there is an opportunity to be a leader in senior care with full spectrum, age-friendly health care.

“As the population ages the workforce will be impacted. We have strategies in place to compensate for this in the number of health care providers hired and in increased training for the special needs of our seniors,” she said.

Assurance of quality of healthcare naturally is a part of our overall view of the caliber of life we expect to enjoy. VIHA’s strategic planning assures us that they have a finger on the pulse of Nanaimo and are more than prepared to ensure affordable, timely health care.

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Liveability

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here’s a common theme among people who have recently moved to Nanaimo or have lived here for a while. It’s that they couldn’t imagine living anywhere else.

Dave Witty, an architect and urban designer, who’s been in Nanaimo for 2½ years, says its an openness and sense of hope he sees in people.

“It’s more than friendliness,” he explained, searching for the right words. “People offer a greeting and a smile and then engage you in a conversation like you’ve known each other for years.”

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Sitting in a coffee shop at the conference center downtown you look over a charming cobblestone street with modern glass walkway. Across the street are late 1800s buildings painted in a riot of attractive colours. A block away is the waterfront and marina with mastheads gently swaying and fish boats getting ready to head out to sea. Character appeal is on every block.

“Well designed places are good for the soul,” Witty said. “They stimulate conversation and help us capture thoughts and ideas.”

He adds that Nanaimo’s diverse population sets it apart and adds a richness of perspectives and viewpoints.

Witty, like many residents, had experienced Nanaimo on vacation, fell in love and eventually, with his wife, moved here for a position at the university as Provost and Vice-President Academic.

“When we live together in a community there is a complexity in the way we do things and think about doing things. We need to respect that this diversity brings with it more ideas and possibilities.”

He sees a city’s livability reflected in this welcoming atmosphere.

As a community planner he also sees it in places that create an attractive, appealing living environment.

In our highly mobile culture people go to places where they find a high quality of life. It’s a creative class that is educated and knowledgeable. They’re looking for economic opportunities.

Well designed places are good for the soul. They stimulate conversation and help us capture thoughts and ideas.

Once they visit Nanaimo they see the potential and stay.

This offering of unique, fresh voices is a key part of a successful growing city, says Witty, and creates a sense of pride in community.

The Nanaimo Economic Development Corporation is building on that pride by launching a Pride of Place campaign. It’s a cooperative effort with neighbouring regions to increase the number of people visiting and staying in the area.

The strategy has identified key markets and set priorities to actively encourage festivals and events, develop new areas that attract tourism, partner with neighbouring regions and enhance awareness of the West Coast experience. It also plans on establishing a “tourist in your own town” campaign.

For Witty, community pride showcases Nanaimo’s potential not only for tourism dollars but also for investors.

“When there is pride in a community, it’s a great place to raise

CommerCial ProjeCt

your kids, an inviting atmosphere to build a business and respectful center where open dialogue can occur,” he said.

The ultimate goal behind the Chamber’s Inspire Nanaimo Successful City initiative is to not only start discussion within organizations and city planners but also to provide a filter for decision making and as a means to highlight what a great place Nanaimo is to work, play and invest.

“A resilient, attractive place continues to grow, supports its citizens, creates opportunities for its youth, recognizes society’s complexity and celebrates its true value,” said Witty.

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Collaboration community development, it is perfectly positioned to foster an attitude of collaboration and lend its expertise to the success of Nanaimo.

“We’re relationship lenders,” explains Green. “We assist new or existing businesses grow and expand by maintaining access to funds outside the banking criteria.”

The organization has been in Nanaimo for 35 years although federally funded, a lion’s share of the work is done by the more than 30 volunteers from all over the central Island area.

Jolynn Green, executive director of Community Futures.

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ust as it takes a village to raise a child, it takes a community to raise a successful city says Jolynn Green, executive director of Community Futures.

“A city is a living thing,” she adds. “And building relationships is a holistic, progressive approach to healthy growth.”

The Greater Nanaimo Chamber of Commerce launched the Successful City initiative to incorporate, and promote balance in culture, economic growth, built and natural environment, and social vision. By working collaboratively with several different groups, including Community Futures, they have gathered a village of business, education and city planners.

A non-profit organization, Community Futures is involved in entrepreneurial and

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“Each candidate gets a volunteer team.

Their task is to get a pulse on what is needed, whether it’s training, access to capital or information on succession,” Green said.

Having experience in working with partnerships allows Green to add her voice to the Successful Cities action steps and to participate with an approach that promotes a high quality of life and economic success.

For Paris Gaudet, executive director of Innovation Island Technology Association, and longtime Island resident, creating a team of motivated, positive groups and people focused on a common goal, limits duplication.

entrepreneurship in scientific innovation and technology. They connect people with resources to take a product, concept or service from the germ of an idea to development and beyond.

“Our area of expertise is in the commercialization of technology. We provide workshops, seminars and connections to financial resources,” Paris said.

Both organizations have specialized knowledge and experience to bring to the table that will ensure the success of Nanaimo as a business and residential center. They are deeply rooted and committed to the community offering strategic pieces to help answer the question of what our city is already doing that is successful and then providing their knowledge and expertise on how to build on those accomplishments.

Collective knowledge is what makes a collaborative effort between stakeholders the key to meeting the needs of a growing city. It’s a pooling of resources that increases possibilities and potentials.

“A culture of collaboration allows for fearless risk taking,” said Gaudet. “It helps change old ideas and will lead to a redefinition of our city.”

“Dialogue and a common vision adds value and makes the workload fair and equitable,” she said.

Established in 1998, Innovation Island focuses on accelerating

The Chamber of Commerce launched the Successful City initiative to incorporate, and promote balance in culture, economic growth and environmental and social visions.

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Students in Nanaimo Ladysmith public schools are fortunate to have a variety of learning opportunities, in different classroom settings, with the support of staff, parents, volunteers, and the community at large to prepare youth for the years to come.

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GATEWAY

17

Awards Showcase Entrepreneurial Spirit

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hat do diving and flowers have to do with a successful city? Both demonstrate business success stories based on referrals from satisfied customers.

As a small business, being recognized for setting a higher bar is something Marianne Turley, co-owner of Turley’s Florists, says encourages a positive attitude and adds to the overall success of the city.

With sunken treasures, She and husband Jim artificial reefs, rich have been in business for ecosystems and easy access more than 50 years in to underwater preserves, our Shelagh and Ray Richer of Sink or Swim Scuba.

Nanaimo, providing the best coastline serves up one of the B.C. grown plants, floral best cold-water diving experiences in the world. arrangements, hanging baskets, native plants and hard to find select species. They’ve seen a lot of changes in the city and say Who better to showcase its natural beauty than long time dive the secret to their longevity and award winning success is in enthusiasts, Ray and Shelagh Richer of Sink or Swim Scuba? providing consistent value, impeccable service, quality product, Award winning business owners, the pair has been diving and community support. together for more than seventeen years.

“One thing has stayed the same,” says Marianne, “the loyalty of “We went diving in Mexico and fell in love with the peace and our customers. Because of that we believe in giving back to our quiet underwater,” said Shelagh. “We’ve been diving at least two community as much as we can.” times a week since.”

Their Sterling Community Involvement Award was deservedly Their background in retail and marketing it was a natural won. Jim is involved with Rotary, lacrosse, United Way and transition to move from employee to employer. Couple it with the Downtown Nanaimo Business Improvement Association. a passion for underwater exploration and you have a winning Marianne, a director for the Chamber of Commerce, is actively combination. After seven years of business they’re running out of involved with the Vancouver Island Symphony and has for many wall space for all their awards. years worked on the Nanaimo Cultural Committee.

Service awards from PADI, the Professional Association of Dive Instructors, barely fit on the wall; a Sterling Award for service excellence is proudly and prominently displayed; and customer appreciation letters pepper a bulletin board. The letters, sent from customers to the dive industry’s prestigious magazine, Undersea Journal, are proof of the Richers’ dedication to excellent service.

“It isn’t just the service Shelagh and I provide our customers,’ Ray explains. “I look for suppliers that maintain the same standards so at every level my customers can expect the best.”

18

For Marianne, the awards showcase the achievements businesses in Nanaimo are experiencing. Now that the Sterling Awards, created and sponsored by the Chamber of Commerce, are being renamed Business Achievement Awards, she says there is even more opportunity to celebrate accomplishments.

Though flowers and underwater wrecks seem at opposite ends of the business spectrum, both have a similar vision of providing excellence, quality and value.

And ultimately that is what a successful city is all about.

GATEWAY

19

Distinctiveness

N

anaimo’s distinct personality combines the bathtub race capital of the world, mild climate, internationally acclaimed cold water and wreck diving, high caliber artists, renowned local food, an abundance of parks and trails and picturesque ocean views in nearly every direction.

“Our distinctiveness is in our diversity,” said Sasha Angus, chief executive officer of the Nanaimo Economic Development Corporation.

“We have an incomparable natural beauty, rich arts district, growing food culture and employment in a variety of sectors from

technology to retail,” he explained. It’s a distinct community with many unique characteristics.

One of B.C.’s oldest cities it abounds with history, rich with stories of adventure, prosperity and personality. Originally a coal-mining hotbed it also

“ We have it all here. Ocean, rivers, lakes, mountains, theatre, fun, and a booming art community. I’ve lived here all my life and couldn’t imagine living anywhere else.”

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20

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hosted a successful tanning industry, and forestry and fishery enterprises that are still major employers today and was called home by some of B.C.’s wealthiest land barons.

Today it is a mecca and muse for artists, a destination for wildlife viewing, a hub for Island routes north and south and home to one of the oddest and exciting water sports and festivals.

“There is a great community spirit here,” said Angus.

The festivals, multicultural events and celebrations attract and cater to every segment of the population from foodies to art connoisseurs. They bring people together from all walks of life to connect and enjoy the city.

A Wild Food Festival, Gabriola Island Thanksgiving Art Tour, Vancouver Island Exhibition, Silly Boat Regatta and trade expos of every kind showcase Nanaimo’s natural abundance, cultural richness and diverse population. And of course the Bathtub race contributes a distinct personality of its own.

The inaugural race held in 1967 hosted almost 200 tubbers racing from Nanaimo’s harbour to Vancouver’s Fisherman’s Cove. Today, the Nanaimo Marine Festival hosts four days of events with the spotlight on a variety of activities culminating in the Great International World Championship Bathtub Race. It not only gets residents out to enjoy the festivities but draws people from around the world to compete and watch.

For Casey Mitchell, co-owner of Island Natural Market, and

long time resident, Nanaimo offers and supports more than a successful business.

“We have it all here,” she said. “Ocean, rivers, lakes, mountains, theatre, fun, and a booming art community. I’ve lived here all my life and couldn’t imagine living anywhere else.”

For the savvy investor and business owner, Nanaimo provides a wealth of opportunities. It has plenty of room to grow and with new markets joining the more than 50 big sector employers, Nanaimo is looking to expand and support its workforce and emerging businesses.

Angus added that our distinctive personality and location combine to offer ideal prospects for business expansion and retention and with the support of organizations like NEDC they’ll get connected with the right resources to help get established and grow.

Nanaimo serves up a variety of recreational and business opportunities.

It’s a city that’s distinct, active, progressive and setting itself on the world stage as one of the best places to live and play in the world.

GATEWAY

21

Connectivity

N

anaimoites travel to the moon and back twice every day. That’s the number city planners arrived at after 1,500 targeted traffic surveys were analyzed. Collectively, in a single day, Nanaimo residents travel 1.5 million kilometres with the average length being almost six km.

Most of that distance comes from single vehicle traffic, said Andrew Tucker, director of planning at City Hall. It’s valuable information when you’re looking at a city’s growth and expansion.

“The survey is helping us get a better understanding of how people move around, what intersections are busiest, how commuters make connections and where they live and work,” Tucker added.

In the evolution of a city, connectivity plays a major role in the successful movement of goods, services and people. Finding patterns is an efficient means of improving service. It also helps create sustainable methods of getting from one place to another.

Nanaimo has added charging stations for electric cars at strategic points throughout the city and for those suffering from range

22

anxiety, stations will be opening soon along the Oceanside corridor.

Tucker says the goal is to use the Official City Plan (OCP) in combination with the city’s Strategic Plan (SP) for expansion that creates connection at all levels of transportation.

“Living on an island we have to consider all modes of traffic, including external, like ferry and air. We’re creating a multimodal hub that is more centrally located downtown by the waterfront that can connect with the ferries, Tofino bus, seaplane, RDN regions, cruise ship terminal, potential foot ferry, and airport.”

Currently, there is no legislation in regards to external connections. Tucker said this provides an excellent opportunity for working with partners like the airport and B.C. Ferries to maximize quality service to and from the mainland.

“The OCP and SP gives us a firm direction for moving forward,” says Gordon Foy, traffic and transportation engineer for the city.

“We know Nanaimo wants to reduce dependence on fuel powered vehicles internally and improve existing methods of connecting externally.”

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4123 Wellington Road, Nanaimo, BC

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Oct.most 09, 2012 PRODUCER MONTHLY PAYMENT

TM

Accent 4DR GLS Automatic/Elantra Limited/Veloster Tech. 6-Speed Manual/Elantra GT SE with Tech. is $19,744/$24,694/$24,494/$27,844. Delivery and Destination charges of $1,495 are included. Registration, insurance, PPSA, fees, levies, charges, nual (HWY 4.9L/100KM; City: 6.7L/100KM)/2013 Elantra Sedan L 6-Speed Manual (HWY 4.9L/100KM; City 6.8L/100KM)/2013 Veloster 6-Speed Manual (HWY 4.9L/100KM; City 7.2L/100KM)/ Elantra GT GL 6-Speed Manual (HWY 4.9L/100KM; City: e addition of certain vehicle accessories. Fuel economy figures are used for comparison purposes only. Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. iPod® is a registered trademark of Apple, Inc. †ʕ‡Offers Dealer may sell for less. Inventory is limited, dealer order may be required. ††Hyundai’s Comprehensive Limited Warranty coverage covers most vehicle components against defects in workmanship under normal use and maintenance conditions.

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[APPROVALS]

[PUBLICATION INFO]

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HyundaiCanada.com 1042_GEN_12_204_R8 K ACCOUNTS ______ Vidas Kubilius

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[ACTION] 1042_GEN_12_204_R8 [PRINTED AT]

Arial; Arial Narrow 90% mes, logos, product names, feature names, images and slogans are trademarks owned by Hyundai Auto Canada Corp. †Lease a new 2013 Genesis Sedan 3.8L GDI, 3.8L GDI with Premium Package, 3.8L GDI with Technology Package, or 5.0L GDI R-SPEC, and you’ll DOCKET # H12Q1_PR_DAA_1042 LIVE N/A ARTtrade-in DIRECTOR ______ Junoh Kim Univers LT, ____ PDFX1A to Pub 250 dealerslogans to customer lease Dealer to customer lease credit applies before taxes.

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Leasing 3.8L GDI with s.C.and arecredit. trademarks owned by Hyundai Auto Canada Corp. †Lease a new 2013 Genesis 3.8L GDI, GDI with Premium Package, Technology Package, or 5.0L GDI from Hyundai Financial Services based on new 2013 Genesis 3.8L models with an annual leaseCLIENT rate of 0%. Monthly payment is $499 per month for 48 month walk-away $0 down Total lease obligation is Commercial Script BT HYUNDAI TRIMlease.10.50" Xpayment 10.71"and first monthly payment required.

COPYWRITER ______ Joe Vu ____ Collect to AdPlanner

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National Post

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R-SPEC, and you’ll [ACTION] stomer lease credit applies before taxes. Offer cannot be combined or used in conjunction with any other available offers. Offer is non-transferable and cannot be assigned. No vehicle trade-in required. Leasing PROJECT October Genesis Ad BLEED N/A MAC ARTIST ______ Ashley M. Lo res pdf INNOCEAN WORLDWIDE CANADA, INC. 662 King St. West, Unit 101, Toronto ON M5V 1M7 t: 647-925-1315____ c: 416-806-0468 w 2013 Genesis 3.8L models with an annual lease rate of 0%. Monthly payment is $499 per month for 48 month walk-away lease. $0 down payment and first monthly payment required. Total lease obligation is DATE Oct. 09, 2012 PRODUCER ______ Monica Lima ____ Revision & new laser t, Delivery and Destination of $1,760, fees, levies, charges and all applicable taxes (excluding HST).N/A Registration, insurance, PPSA and license fees are______ excluded.

Delivery and destination DOCKET # MEDIA H12Q1_PR_DAA_1042 LIVE ART DIRECTOR Junoh Kim ____ ____ charge PDFX1Aincludes to Pub freight, Newspaper COLOUR C M Y K ACCOUNTS ______ Vidas Kubilius Other _____________________

er includes $1,250 dealer to customer lease credit, Delivery and Destination of $1,760, fees, levies, charges and all applicable taxes (excluding HST). Registration, insurance, PPSA and license fees are excluded. Delivery and destination charge includes freight, n fees and a full tank of gas. Lease based on 20,000km per year; $0.25 per excess kilometre. Offers available for a limited time and subject to change or cancellation without notice. See dealer for complete details. Dealer may sell for less.

Inventory is limited, Please contact Monica Lima e: mlima@innoceancanada.com e required. Selling price shown: 2013 Genesis 3.8L GDI is $41,895. Selling price shown includes Delivery and Destination charge of $1,760, fees, levies, charges and all applicable taxes (excluding HST). Registration, insurance, PPSA and license fees are excluded. hown: 2013 Genesis 5.0L GDI R-Spec is $55,395. Price for model shown includes Delivery and Destination charge of $1,760, fees, levies, charges and all applicable taxes (excluding HST). Registration, insurance, PPSA and license fees are excluded. ‡Based Book’s 2013 forecast residuals for 2013 full-size car segment. ††Hyundai’s Comprehensive Limited Warranty coverage covers most vehicle components against defects in workmanship under normal use and maintenance conditions. *Using Premium Fuel.

1

GATEWAY

23

Social Conscience

I

vanhoe Cambridge, owners of Woodgrove Centre, believe in investing in community.

In 2012 the community booth in the mall hosted dozens of groups and raised nearly $100,000, plus they assisted over 70 different organizations with more than $50,000 in financial donations, sponsorships and gifts in kind.

Mark Fenwick, general manager of the mall, said his company has a strong philosophy of corporate and social responsibility.

“We’re the biggest mall on the island,” he added. “We want to set an example.”

Their hard work was recognized. Three years ago the company initiated the Extreme Sustainability Makeover Challenge, based on the TV show of similar

24

name. The company offered up to $100,000 in funding to the team with the best proposal. Fenwick and his team won and they rolled out initiatives from reducing irrigation and rainwater collection to reducing lighting and installing LED lightbulbs.

Not stopping at overall mall maintenance, they also offered incentives for business owners to reduce their environmental footprint by providing low flow toilets and energy efficient lighting.

An effort of this kind involves a whole community, creates strong connections and builds a sense of pride. It gets people from all walks of life moving forward together.

“This initiative got our employees working with store owners and staff towards a common goal,” Fenwick explained. “They were engaged and excited about making the changes.”

Sustainable development is only part of Ivanhoe Cambridge’s commitment to corporate responsibility.

Supporting volunteerism and being involved with community is part of their core values. For two years in a row they’ve earned a place in Canada’s “Green 30” for social responsibility and sustainable development by a Best Employers in Canada survey.

They also provide ongoing training opportunities in leadership, youth skills development and in program and policy changes.

Commissioning our youth in learning new skills infuses a community with vital energy and imparts an emphasis on

fairness, respect and individual and cultural differences, he added.

Businesses who empower their employees to become socially responsible play a vital role in the development of a successful city. The Greater Nanaimo Chamber of Commerce embodies this by incorporating community fundraising and awareness into its events. The Chamber CEO, Susan Allen, was brave enough to bungee jump for charity and raised nearly $1,000 for a local, nonprofit organization.

All of this adds to the Chamber’s motto of “Better Community Through Better Business.”

Fenwick said that by offering services and amenities in the mall, like the seniors walking group and strolling mom’s group, there develops a real sense of community. That feel is translated into better service to all and a more cohesive and functional community.

For two years in a row Ivanhoe Cambridge earned a place in Canada’s “Green 30” for social responsibility and sustainable development by a Best Employers in Canada survey.

GATEWAY

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Vibrant Economy

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estjet’s arrival at Nanaimo airport lands daily flights to Calgary and heralds exciting new opportunities for business, travel and employment.

With service taking off in June the ripple effect to Nanaimo’s economy will be a key ingredient to making a successful city.

“This service will increase the economic component for the mid-Island region by opening up opportunities in a number of disciplines like the resource sector, tourism, and high tech industries,” said Mike Hooper, president and CEO of the Nanaimo Airport.

He added that families living in Nanaimo will have access to work in other areas, like the oil fields of Alberta.

26

“They’ll work elsewhere,” he adds, “but continue to enjoy the lifestyle here, bringing the dollars back to our area.”

It’s been a six-year project, Hooper explained, working with the community to install high intensity lights, instrument landing equipment and extended runways. Phase 2 was completed last year with a larger terminal and improved parking.

Good air transport links influence a community at all levels, increasing its capacity for growth, attracting investors and residents and acting as a trade facilitator.

It also plays a significant role in increasing leisure and cultural experiences, broadening relationships and stimulating a global perspective.

“The first flight will be on June 24,” Hooper said. “And Westjet is here for the long haul committing to growing and adjusting routes and destinations in response to market demands.”

Hooper said there are two more projects in the works that will be unveiled over the next 12 months. They promise to contribute even more to the central Island region.

As one of the fastest growing regions in B.C., adding more accessibility not only encourages an increase in population but also generates jobs. The airport employs 754 full time employees and they look forward to increasing that to more than 1,100 in 2016. And whether directly or indirectly, the airport brings more than $55 million into the economy and with an increase to $78.8 million in just three years.

“An airport is an economic engine,” said Hooper, “that acts as a focal point for business and travel.”

“The airport has tremendous advantage and opportunity for moving goods and people,” Hooper said. “We’re connected to the main Island highway, rail system and only 12 minutes from a deep sea port. It’s a logistic hub serving a large Island region.”

Effective transportation has brought record numbers of travelers to the airport. In the past two years it’s seen record numbers; in 2011 traffic increased by 3.4 per cent over the year before and in 2012 it increased 9.4 per cent.

With a high caliber facility like Nanaimo Airport offering improved service the ability of the city to experience vibrancy and resilience will continue to grow. And that means an exciting take off and safe landing for all of its citizens.

“An airport is an economic engine that acts as a focal point for business and travel.”

GATEWAY

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Sustainability

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“We do everything we can to minimize environmental degradation, with the idea that our homes and communities will last for at least the next century.”

It’s a cornerstone of community building and influences every aspect of developing a successful city.

He added that multi-generational thinking makes it second nature to lower the impact a development has on the environment and encourages finding ways to decrease dependence on non-renewable resources.

eeting the needs of the present without compromising future generations’ ability to thrive is the essence of economic, environmental and social sustainability.

The Ridge at Glen Oaks is a showcase of sustainable architecture and systems design. Overlooking Newcastle Island and the Winchelseas it combines 46 single-family homes and two townhome sites in a layout that blends the beauty of existing vegetation and wildlife with energy efficient, environmentally conscious living spaces.

Each home design, reviewed by local Greenplan Design consultant, Jack Anderson, will have owners earning up to $5,000 in rebates for following Gold or higher LEED Canada home standards. Some of the requirements include using an earth geo-exchange system, hot water solar heating system, rainwater harvesting system for landscape irrigation, passive solar sunspaces, and greywater recycling system. Homeowners need only meet five of 10 requirements to earn the rebate.

“We build for people and places,” said Dave Laulainen, general manager for Century Group Developers, emphasizing places. “We look at sustainability in non-typical ways.”

The principles Laulainen and his company espouse are intimately tied to their business name.

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Smart growth and green building is part of the new urbanism. It focuses on specific principles and guidelines that orient around building lasting community.

Streets are narrower, boulevards, reminiscent of the past, offer a buffer from thoroughfares and front porches entice neighbours to come and visit.

“Century thinking is our mantra,” Laulainen said, stressing their belief of building in environmental greenways, wilderness pathways and energy efficiency. “It creates a platform for success so each individual household can be engaged in sustainable actions.”

“ We want Nanaimo to be a destination where you can escape and enjoy an exceptional quality of life.”

As Nanaimo grows and development moves into new areas, in order to preserve the essence of its diverse natural beauty and distinctiveness, developing entities must adopt these same principles.

But expansion doesn’t happen all at once.

According to Laulainen, it’s a thoughtful process and when done well influences the direction of future development throughout the city.

The Congress of New Urbanism, of which Century Group is a member, set out guidelines that encourage and foster sensible, long-term thinking when growing a city. By utilizing existing buildings and creating places that inspire they advocate innovative thinking and approaches to development.

With room to grow, Nanaimo offers a cornucopia of opportunities for innovative, practical and sustainable stewardship of green spaces and existing properties.

“We want Nanaimo to be a destination where you can escape and enjoy an exceptional quality of life,” Laulainen said.

Industry leaders like Century Group set the bar and challenge planners and designers at all levels to adopt a method of thinking that preserves the lifestyle we’ve come to expect in Nanaimo and creates a legacy for future generations to learn from and enjoy.

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Investment Ideas for Small Business Owners

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reating a retirement plan for the small business owner isn’t only about saving money, it’s about making those saved dollars work as hard as they do. It takes a holistic approach that tackles both personal and business finances and looks at all potential sources of income.

you’ve got a great foundation.

Although other sources need to be considered as well, and they can include insurance and equity from real estate, equity in your business, Registered Retirement Savings Plans (RRSPs) or non-registered investments.

Pension plans from the government are a good place to start and if, according to a survey by Decima Research, you are one of the 16 per cent of small business owners with a pension plan,

When creating your plan, Fred Kolodrubsky, senior Continued on page 32

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Continued from page 31

financial consultant for Investors Group, says there are three questions to consider as a small business owner.

First, what is your timeline? If you have 20 years to accumulate capital you may want to invest in a variety of products from mutual funds to guaranteed investments to real estate. If you only have a few years for growing your savings, look at blue chip stocks paying dividends that get paid within the company and could fund some of your retirement.

Creating a retirement plan for the small business owner isn’t only about saving money, it’s about making those saved dollars work as hard as they do.

Next, consider what you’re moving toward. Is it to pass the business on to your children? Build equity so you can sell the business and live on the proceeds? And are you looking at longterm investments or short-term savings?

Most importantly, Kolodrubsky, with 42 years’ experience said, “Business owners get good at operating their business. They’ve become experts in their field. When planning for retirement and succession, talk to someone who is an expert in the field of money management who will work within your investment comfort zone and timeline.”

Finally, how comfortable are you with risk? Kolodrubsky asks his clients whether they like a big roller coaster, with larger ups and downs and potential returns or a gentler ride with smaller, but more reliable investments?

Combining information collected from those three questions gives both the business owner and individual a valuable roadmap to use as a guide to get what he wants and needs in the present and in to the future.

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Page 3

Baseball blowouts

Page 7 Page 11

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Korean vacation Nanaimo couple visits country under scrutiny.

Riding profile Meet candidates running for MLA in Nanaimo.

Born to sing Kiran Ahluwalia performs at the Port Theatre Friday.

www.nanaimobulletin.com

TUESDAY, APRIL 23, 2013

VOL. 24, NO. 152

www.countryclubcentre.com

Four injured

Fire cause suspected as arson

ny. try under scruti le visits coun

Police in Nanaimo are investigating a car fire allegedly sparked by an act of arson.

The blaze happened on the 3400 block of Arrowsmith Road in the Rock City area of central Nanaimo about 7:30 a.m. Saturday.

“Why do we say it’s probably arson?

Because there was a lit rag in the gas tank,” said Const.

Gary O’Brien, Nanaimo RCMP spokesman.

O’Brien said the investigation is in its early stages and police are looking at one potential suspect, a Caucasian man in his early 30s who has a connection to the car and who was allegedly involved in several other crimes around the time of the fire.

The car has been impounded by police for further forensic investigation.

Anyone with any 2013 information APRIL 23,concernTUESDAY,ing this case is asked to call Nanaimo RCMP at 250-7542345 or Crime Stoppers at 1-800-2228477 or online at www.nanaimocrime stoppers.com.

coup inatio crash n Nanaimoend imo.

MLA in Nana Korean vac running for Page 3 candidates upfileinMeethospital tre Friday. the Port Thea Riding proalcohol police allege performs at Page 7 a Kiran factor inAhluwalia g Saturday incident. sin n to 11 Bor

Baseball blowouts

I

Page

By ChRis Bush

ThE NEwS BULLETIN

Page 27

Fire cause suspected as arson

m

obulletin.co

www.nanaim

JENN McGARRIGLE/ThE NEws BuLLETIN

Ready to ride

Megan Nuñez-Delgado helps her two-year-old son, Diego, navigate the dips and rolls on Fine china, the Nanaimo area’s first provincially approved mountain bike-specific trail, on his run bike. The Nanaimo Mountain Bike club, which built the trail and is responsible for managing it, opened the first section, a 900-metre downhill track filled with berms, rollers and table tops, on Sunday. about 70 people attended the grand opening party.

Police in Nanaimo say they believe alcohol played a role in a collision that sent four people to hospital on the weekend.

The crash happened shortly before 2 a.m. Saturday when Nanaimo RCMP detachment received several 911 calls about a serious accident involving multiple victims at 454 Park Ave. in south Nanaimo.

A grey Ford F-150 pickup went off the road, struck a tree, a retaining wall, a fence and an outbuilding before it rolled and came to rest upside down on its roof.

Two passengers were removed from the truck by neighbours who heard the crash, but firefighters had to use the Jaws of Life to extricate the driver and a third passenger.

All four victims were taken to Nanaimo Regional General Hospital, but the driver was transferred by air ambulance to Victoria General Hospital for treatment.

“

a lot depends on what comes from the witness statements ...

Police had no update on the conditions of the driver and passengers before deadline Monday morning.

Alcohol is alleged to be a contributing factor in the crash and a collision reconstructionist is helping Nanaimo RCMP’s Municipal Traffic Section with the investigation.

Const. Gar y O’Brien, VOL. Nanaimo RCMP spokesman, said charges are likely pending against the driver.

“The charges that could be pending, if it’s proven that alcohol was a predominant factor, could be impaired driving causing injury or dangerous driving,” O’Brien said.

“A lot depends on what comes from the witness statements, from the traffic reconstructionist, the speed of the vehicle – taking everything into consideration.”

24, NO.

photos@nanaimobulletin.com

ge police alle factor in alcohol a incident.

Saturday

I

JEWELLERY SERVICE

Nanaimo a Police in tigating are invesallegedly car fire by an act of sparkedGOLD RECYCLING arson. hapThe blazethe 3400 pened onArrowsmith block of the Rock in Road of central City area about 7:30 Nanaimo day. a.m. Satur we say “Why dobly arson? it’s probathere was Because in the gas a lit rag Const. said tank,” en, Gary O’BriRCMP Nanaimo . spokesman said the O’Brien on is in investigati stages and its early looking at police are tial susone poten sian pect, a Cauca early 30s man in hisa connecwho has car and tion to theallegedly who was in several involved s around other crime of the fire. the time has been The car by impoundedfurther police forinvestigaforensic tion. with any rnAnyone conce information case is asked ing this imo to call Nana 250-754RCMP atCrime Stop2345 or -222pers at 1-800 online atime 8477 or mocr www.nanai m. stoppers.co

bcentre.com

152

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red Four inju end in crash pital up in hos

WE B UY GOL D

ChRis BushIN

By BULLET ThE NEwS

Local news.

Local shopping.

Your local paper.

“

ends a lot dep comes on what witness from the

say ...

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Ave. in south F-150 picku k investigatioGar y O’Br ien, struc A grey Ford Cons t. RCMP spok esa the road, likely imo are went off retaining wall, Nana charges driver. a tree, a an outbuilding man, said against the could fence androlled and came pending es that n on its before it “The charg if it’s prove e down pending,ol was a preto rest upsid were be alcoh could r, roof. ngers that truck by domi nant facto g causTwo passe from the the red drivin removed be impai y or dang erous who heard said. injur neighbours firefighters had O’Bri en to ing crash, but Jaws of Life a drivi ng,” nds on what witne ss to use thethe driver and “A lot depe the from trafextricate nger. come s from the uLLETIN NEws B third passe victim s were LE/ThE statements, tionist, the cGARRIG JENN M Regional fic reconstruc All four le – takNanaimo of the vehic considtaken to Hospital, but the by speed thing into General transferred ria ing every on m Victo and rolls driver was eration.” photos@n anaimob ulletin.co the dips lance to pecific trail, navigate air ambuHospital for treatsible son, Diego, mountain bike-s General , two-year-oldcially approved the trail and is respon helps her with berms ment. first provin which built -Delgado track filled

ride Ready to

club, party. area’s downhill ain Bike Megan Nuñezthe Nanaimo opening o Mount 900-metre ed the grand Fine china,bike. The Nanaim first section, a attend 70 people on his run ing it, opened the y. about for manag table tops, on Sunda rollers and

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101 Things

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Information & Resource Directory for Seniors in Nanaimo

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Nanaimo – A Successful City Community and business leaders working together to Inspire Nanaimo 2013 ISSUE GATEWAY

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Succession Planning for Small Business Owners

W

ithin the next 15 years, more than half of Canada’s current small business owners are slated to retire, turning over an estimated 1.3 trillion in business assets.

As this is the largest turnover of financial control in more than 100 years, it pays for the owners of these companies to understand the intricacies of succession planning.

“The day you think of starting a business is the day to start thinking about how to exit the business,” advises Ken Watson MBA, Business Relationship Manager, Coastal Community Credit Union.

After investing in a business, watching it grow, experiencing ups and downs, finding what works and what doesn’t and having it support you and your family for many years, it’s hard to consider letting it go. But exiting your business will come, and planning for it means the transition is smooth for you and the next owner.

Watson explains that preparing for the sale or turnover is similar to the staging done in the real estate world. It’s a way of highlighting the positive aspects of your operation and showcasing its future potential.

“Staging takes time but is a critical component for the continued success of the business,” Watson said.

The first place to start is with good solid accounting practices that demonstrate transparent and organized financial reporting. A shoebox full of receipts doesn’t instill confidence in potential buyers, said Watson – audited financial statements do. They also provide a clearer picture of the scope and practice of the business opportunity.

System development is another staging tool that highlights the structure and organization of your company. You know your business inside and out and have created efficient methods of running it successfully. Those systems have a tangible, quantifiable value that investors see as ensuring continued profitability and are a critical key to the longevity of the business.

For the business owner, a strategic exit plan provides not only a stable transition but also a guarantee of future freedom and the assurance that the legacy worked hard at achieving, will continue on well in to a healthy and profitable future.

This is the largest turnover of financial control in more than 100 years.

It will pay for company owners to understand the intricacies of succession planning.

GATEWAY

35

Should Your Business join the Chamber of Commerce?

The benefits of joining the Nanaimo Chamber of Commerce

A

s a business owner, you know that the economy and livability of the community in which you operate directly affect the success of your business. But how can you be sure that your community remains a good place to live and work? Taking individual action in local matters can be time-consuming and challenging. Is there a better way to make a difference?

There is – hire the Greater Nanaimo Chamber of Commerce to do it for you. By joining the Chamber, you are banding together with other local businesses to take action in the best interest of the whole community. The result? Both the businesses and the community prosper.

The Chamber of Commerce helps to build better communities through better business. With more than 725 members, we are committed to providing benefits and services designed to enhance business opportunities that stimulate the economic growth of Nanaimo. We are self-funded and managed by a volunteer board of directors and professional staff.

There are many specific benefits to joining the Chamber of Commerce:

ADVOCACY The Greater Nanaimo Chamber of Commerce works closely with the Nanaimo Economic Development Corporation, Innovation Island Council, Downtown Nanaimo Business Improvement Association and city council on common business issues.

The Chamber speaks for the business community at public hearings, to the media and behind closed doors. When your business joins the Chamber of Commerce, you can learn about raising issues with government that affect business, and add your voice to the Chamber’s efforts to address them. Equally important is that the Chamber can then support you on the issues that concern your business.

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COMMUNICATION AND ENGAGEMENT We are all aware that “who you know” is often as important as “what you know.” As a member of the Greater Nanaimo Chamber of Commerce, you will have many opportunities to meet with other members in order to promote your business, make new contacts and develop long-term relationships. Our events include monthly luncheons, Business Before/After Business events, an annual golf tournament and business exposition and tradeshow.

The monthly Chamber newsletter Newsline keeps businesses up to date on what is happening, not just on government issues, but on community events and Chamber activities as well. It also provides an excellent avenue for advertising directly to the most influential businesses in the community.

There are opportunities to serve on the Board of Directors and with various special interest committees. Participation in this way raises your recognition, visibility and credibility, as well as that of your business.

The Chamber hosts monthly business roundtables and focus groups by business sector. This is an excellent way to share what’s important in your industry and help us help you.

We have programs to help members save money on: • Credit and debit card processing fees with TD Merchant Services or Versapay.

• Office supplies with Staples Advantage.

• Payroll services with Payworks.

• Fuel – 2-3 cents per litre with Shell, PetroCanada • E-mail marketing – up to 25% on annual Constant Contact subscription.

• Accommodation – we have a Chamber hotel discount program.

• Insurance premiums via the Chambers of Commerce Group Insurance • Advertising in local media – radio, print and TV as well as our website www.nanaimochamber.bc.ca

BUSINESS SUPPORT

sector which allows businesses to exchange ideas with other

The Chamber staff helps their members in many ways, for example sharing their experience and how-to tips to access local business resources and expertise. Our social media program helps members get their messages out and helps to increase their online profile.

The Chamber provides display space for members’ business and rack cards in the Chamber reception area.

The Chamber hosts training, learning opportunities and seminars that help small business to operate more efficiently. Whether its computers, accounting, or human resources, the Chamber can, at the very least, point a business in the right direction to get the information they need.

Unlike a referral networking group, professional society or trade association, the Chamber does not limit the number of people who can join from any one profession or industry. Our membership includes more than one representative for each

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CHAMBER MEMBERSHIP ENHANCES YOUR REPUTATION The results are clear: in a study commissioned by the American Chamber of Commerce Executives, it was found that positive perception increases among consumer and business owners when a business is identified as a member of its local chamber of commerce. For example, consumers are 44 per cent more likely to think favourably of a small business that is a member of the local chamber of commerce and are 63 per cent more likely to buy goods and services from a member of the chamber of commerce.

One of the greatest benefits is that members receive cooperation and assistance from the most capable firms in the community.

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CEO Report

O

May 2013

ur Mission Statement: “To enhance the quality of life in our community by providing opportunities for business to succeed” It has been my privilege to take on the role of the Chief Executive Officer for the Greater Nanaimo Chamber of Commerce in June 2012. I have now been with the Chamber for almost a year and loved getting to know the business and community members.

In the past year the Chamber developed a new mission and vision statement, strategic plan, business plan and a communication plan, produced policy submissions for the B.C. Chamber of Commerce annual general meeting, advocated on behalf of our members on numerous issues including zoning bylaw revision, the city budget, and mobile business licenses. We have held numerous community meetings including Opening Doors, which focused on our Successful Cities initiatives and how we can become Canada’s leading Successful City.

Our marketing and membership coordinator can hardly keep up with the number of businesses expressing an interest in joining the Chamber. We provide: • economic opportunity; unmatched access to the business community in Greater Nanaimo, • impact; advocacy for our members – we cut through the bureaucracy, reputation; • consumers purchase from chamber members; • focus; we help build better community through better business.

Our networking events have seen phenomenal growth with the average attendance for our Business before Business and Business after Business increasing by 130 per cent. Our luncheons are sold out every month averaging 135 attendees.

Our largest ever annual Chamber Christmas luncheon was a huge success with more than 460 members attending. We held our five-year anniversary for our Business Expo, which was once again sold out.

As a Chamber, we take a strong role in advocating on behalf of our members with all local, regional, provincial and national levels of government. Over the past year, the Nanaimo Chamber’s press releases, policy statements, meetings with politicians, presentations to council, have increased by 130 per cent.

We have introduced a monthly newspaper column, “Chamber Chat,” in the Nanaimo News Bulletin as a way of connecting with our members and the community to let them know what is happening at the Chamber.

We advocated on behalf of our members with the City of Nanaimo on numerous issues, at the B.C. Ferries and Economic Stakeholders meetings, Parks Canada Marine Conservation, and facilitated the B.C.-wide Share Prosperity meetings here in Nanaimo on behalf of the B.C. Chamber and Business Council of B.C. We were fortunate enough to have been invited to attend on behalf of our members, the historic signing of the reconciliation agreement between the provincial government and Snuneymuxw First Nation.

When we developed our new strategic plan we recognized the value of becoming corporate socially responsible and as such our new tag line is “Better Community through Better Business”.

We have taken part in a number of panel discussions for MBA students at Vancouver Island University and developed a speakers series for the MBA students. We also hired two MBA interns whose work contributed greatly to our organization.

The Greater Nanaimo Chamber will continue to work with our community to grow the economic pie here in Nanaimo. For more information we encourage you to contact us at 250-756-1191.

Susan Allen, CEO, Greater Nanaimo Chamber of Commerce

Social media has increased our reach to our members. Member discount programs have jumped more than 50 per cent.

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