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82 serving our community 1930 to 2012






THE CAPITAL NEWS’ annual Women in Business supplement celebrates successful women in the Central Okanagan.

A LESSON OF life in a slum was exposed to local residents at an event last weekend to help cap off a host of activities for Global Citizen Week in Kelowna.

LOCAL HOME CARE support service provider wants to shine a spotlight of recognition on seniors who are active volunteers for Central Okanagan non profit service agencies.

ROBERT SMITHSON says accommodating employees with disabilities can present challenges for employers.




TUESDAY February 28, 2012 The Central Okanagan’s Best-Read Newspaper



Teachers publicly vent their frustration

Fire fighters kept busy


The government is intentionally focusing attention on salary increases it always knew were negotiable in order to avoid discussing cuts to funding for education, the Central Okanagan Teachers’ Association says. Monday at 4 p.m., COTA president Alice Rees said she believes the government has used wage increases during this time of recession to defeat teachers in the public eye, avoiding discussion on consistent funding clawbacks and a Supreme Court ruling that found the Liberal government’s actions unconstitutional. “The value of education in this province has dropped annually and they’re using the recession to beat us up,” said Rees, who led teachers in a rally Monday afternoon on a Highway 97 overpass in Kelowna. Each year, since 2002, the government has removed an average of $300 million from education funding, leaving teachers with less and less resources to work with, Rees said. “Teachers are very upset,” she added with a voice crackling through a heavy cold. In 2004, under theneducation minister Christie Clark, the govern-

r Credit ‘Direct gCoat even aurus Truck-o-vsed’ appro

ment withdrew the teachers’ right to negotiate over class size and composition from their contract. A B.C. Supreme Court ruling has since stated the move was unconstitutional, ordering the government to reinstate those negotiating powers and come to an agreement over the funding lost in the process. Yet attention to matters outside wage demands has flagged with current Education Minister George Abbott stressing a zero-zero-zero wage mandate is critical to the government, both for the teachers’ contract negotiations and negotiations with other public sector employees. Abbott told national new outlets Monday afternoon that he would introduce legislation to impose a contract as early as this morning, which is expected to allow for mediation on some of the class size and composition issues, provided the netzero wage mandate holds. He told legislative reporters the province-wide job action, and threats to escalate that the Monday afternoon rally introduced, had him concerned for students’ education. “This dispute is having an impact on students,” he was quoted as saying in the Globe and Mail. “We know there are more than a few instances

where students have failed courses and are in jeopardy of failing grades because there have not been the collaborative meetings which would have led to remedial strategies.” The teachers, meanwhile, were headed to the Labour Relations Board at 6:30 p.m. Monday for a ruling on whether they could strike. What the strike would look like was unclear, though BCTF representatives were saying they would ask for conditions which fall within the parameters of the essential services legislation now covering teachers. Locally, it means teachers will be voting on whether to move to a fullscale strike once the LRB rules and it is clear what the options on the table look like, Rees said. “We’ll have all of the organizations in the schools run a vote on Wednesday asking teachers if they’re prepared to escalate the strike,” she said. Last June teachers gave a 90 per cent mandate to do so under an LRB-regulated vote; and the government has previously indicated it could handle up to a two-week walkout. The Kelowna rally was timed to match protests around the province including one in Victoria where teachers were ex-



CENTRAL OKANAGAN School District teachers staged a protest on the lack of progress in contract talks Monday afternoon as Education Minister George Abbott was telling the media in Victoria that legislation to impose a contract on the teachers was being prepared by his government. pected to descend on the B.C. Legislature lawn at the same time teachers in Kelowna took to the overpass in front of the Landmark complex and Parkinson Recreation Centre to catch motorists’ eyes

on their commute. The union, which represents 41,000 B.C. teachers, has been locked in a contract dispute with the government for more than a year, with the teachers’ contract expiring last June

2011. Job action officially started in September, after both sides took the summer off before resuming negotiations late August.

A series of fires popped up around the Central Okanagan last Friday, throwing emergency response crews into action and several local families into crisis. First in the series of unfortunate events was a man living on the 9700 block of Highway 97, whose morning fry up had devastating consequences. “A fire apparently started in the kitchen and then spread throughout the interior of the home. The man, 53, received burns to his face and hair. He was taken to the hospital with non-life threatening injuries,” said Kelowna RCMP Const. Kris Clark, adding they were called to the scene at around 10 a.m. Complicating matters for the police, however, was the fact that the man had a 200-plant grow op in his home. “The preliminary investigation confirms that the man had the appropriate licences from Health Canada,” said Clark, Friday.

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Tuesday, February 28, 2012 Capital News PAID ADVERTISEMENT

Hundreds Expected to Cash In Today by Selling Silver & Gold Coins During Record High Market! By DAVID MORGAN STAFF WRITER

ICC will be placing ads in newspapers, radio and running television spots this week asking people to bring in any old silver and gold coins made before 1968 and U.S. coins made before 1970. Those that bring in their coins will be able to speak with collectors one on one and have their coins looked at by a specialist. With the help of these ICC members, offers will be made to those that have coins made before 1968. Offers will be made based on silver or gold content and the rarity of the coins. All coins made before 1968 will be examined and purchased including gold coins, silver coins, silver dollars, all types of nickels and pennies. Those that decide to sell their coins will be paid on the spot. If you are like a lot of people you might have a few old coins or even a coffee can full lying around. If you have ever wondered what they are worth now might be your chance to find out and even sell them if you choose. They could be worth a lot according to the International Coin Collectors also known as ICC. Collectors will pay a fortune for some coins and currency for their collections. If it is rare enough, one coin could be worth over $100,000 according to Eric Helms, coin collector and ICC member. One ultra rare dime, an 1894S Barber, sold for a record $1.9 million to a collector in July of 2007. While that is an extreme example, many rare and valuable coins are stashed away in dresser drawers or lock boxes around the country. The ICC and its collector members have organized a traveling event in search of all types of coins and currency. Even common coins can be worth a significant amount due to the high price of silver and gold, says Helms. Washington quarters and Roosevelt dimes can be worth many times their face value. Recent silver markets have driven the price up on common coins made of silver. Helms explains that all U.S. half dollars, quarters and dimes made before 1970 contain 90% silver and are sought after any time silver prices rise. Right now it’s a sellers market he said. The rarest coins these collectors are looking for include $20, $10, $5 and $2 1/2 gold coins and any coin made before 1850. These coins always bring big premiums according to the ICC. Silver dollars are also very sought after nowadays. Other types of items the ICC will be purchasing during this event include U.S. currency, gold bullion, investment gold, silver bars, silver rounds, proof sets, etc. Even foreign coins are sought after and will be purchased.

Here’s How It Works: Also at this event anyone can sell their gold jewellery, dental gold or anything made of gold on the spot. Gold is currently trading at record high prices. Bring anything you think might be gold and the collectors will examine, test and price it for free. If you decide to sell, you will be paid on the spot – it has been an unknown fact that coin dealers have always paid more for jewellery and scrap gold than other jewelers and pawn brokers. So whether you have one coin you think might be valuable or a large collection you recently inherited, you can talk to these collectors for free. If your’re lucky you may have a rarity worth thousands. Either way there is nothing to lose and it sounds like fun!


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Capital News Tuesday, February 28, 2012 A3


Life in the slums display hits home in Kelowna Wade Paterson STAFF REPORTER

You and your family arrive at New Life Church last Saturday, just after noon. You walk through the doors and are met by Red Cross workers. They give you instructions. As part of the role play, your children are told they can’t find their parents. They are given inquiry cards and passports. Your family is told that you will see some powerful sights as you walk through slums in the church gymnasium. You are told that after walking past the slums, your children will have the opportunity to visit various countries, get their passports stamped and complete various tasks, for which they will be rewarded with gold coins. Those coins can then be given back to help out the people living in the slums. You’re feeling skeptical before you step out of the church foyer, into another world. A skinny wood plank is the only path to follow amongst garbage. You watch as your kids stare at other children, who wear rags for clothing and have dirt on their face. The smell isn’t great. The street children tug at


LIVING LIFE in a slum was depicted in several scenes staged for the Global Children Village event hosted by New Life Church last Saturday, a part of the Global Citzen Kelowna Week activities.

the bottom of your pants and ask for money. You briefly make eye contact with one pre-teen who is puffing on a cigarette. You quickly look away. A middle-aged man is instructing the homeless children. “Look him in the eyes when you ask for money,” he tells the kids. You can’t help but look at this man and when his eyes lock onto yours he pulls you in and whispers, “I know what you like,” and then glances over at a girl, who can’t be older than 14, wearing tattered clothing. You feel as though

you have left your comfort zone. Your children look stunned and you want to run and get out of the make-believe in the Kelowna gymnasium, which, sadly, isn’t makebelieve for some. As you exit the slum area your children are quick to move onto the next phase of the event: Completing activities to earn gold coins, which will then help those who lay with cardboard blankets. ••• “We want this to be a conversation starter for families,” said Nico Deschner, event coordin-

ator of the Global Children’s Villages. “We want to raise awareness how people in other countries of the world live and how we can become part of the solution and help make a change in other people’s lives.” Saturday’s Global Children Village event was part of Global Citizen Kelowna week. Deschner said the event was powerful for many people who walked through the makeshift slum. “People I’ve talked to so far, they’re shocked at how accurate some of these (images) are. They

say, ‘I’ve been to places like Guatemala and Thailand, and this is reality.’” Building that reality took an entire week to set up, according to Deschner. Along with physically building the slums, Deschner said the actors also had to prepare how they would conduct themselves to make a maximum impact. He said that they tried to keep it family friendly, while still impacting adults with subtle references to more R-rated issues like child prostitution. “We wanted to keep it PG, of course. But especially with some of that

stuff (child prostitution), kids are not aware of it yet, but adults are. “We don’t want to just shock them, we want to bring them some understanding that they can be part of a solution.” According to Deschner, the slums in New Life Church were not reminiscent of a specific country or area; rather, a general image of poor living conditions found in various parts of the world. He said that the team did their best to try and eliminate any clichés during Saturday’s event so that the message could have its desired effect. Deschner, who is the

family pastor at New Life Church, said that members of the church stepped up to help bring the idea to life. “Most of the actors are people of the church who have been on mission trips.” One of those actors was Cameron Drew. He said that being an actor in the slum was more difficult than he anticipated. “It’s amazing how few people can maintain eye contact. Some people walk through and they won’t even glance in this direction at all; they find anything else to look at rather than us. It’s wild, actually,” said Drew.


Glenmore office closure won’t alter access to policing services Kathy Michaels STAFF REPORTER

Members of the Glenmore Residents’ Association haven’t been put out by news that their neighbourhood RCMP office will shut down by the end

of the month. “It’s unfortunate that it has to close, but we are cognizant of the city’s budget,” said association secretary Bruce Gillon, noting the community has been struggling with problems with graffiti and

the like, but they’ll continue to deal with it through other channels. The closure of the office at the southwest corner of Mountain Avenue and Glenmore Road will, which cost $54,000 for leasing and maintenance,

won’t diminish the RCMP presence, residents are being told by police representatives. “We haven’t changed our mind about the need for community outreach and the real benefits of involving neighbourhood

volunteers in crime prevention programs,” said Kelowna RCMP Supt. Bill McKinnon. “But in a tough budget year we need to put the resources we have where the priorities are and right now the priority is for additional

members.” In its budget deliberations in January, city council approved a request for an additional four RCMP officers and an RCMP crime analyst in 2012. Volunteer services, such as the Glenmore Cit-

izens on Patrol unit and Speed Watch will be run from the Doyle Avenue detachment downtown. More than 40 Glenmore volunteers will be involved in continuing to provide these safety and crime prevention services


Learn more about enriched retirement living at Sandalwood, Missionwood, Westwood, or Northwood, call 250.712.6363 or visit


Tuesday, February 28, 2012 Capital News


Plans for off-leash dog park outlined for former KSS site Alistair Waters ASSISTANT EDITOR

Dog owners living downtown are getting a reprieve when it comes to losing their off-leash dog park in the area to development. Currently, the proposed Central Green site, the former home to the Kelowna Senior Secondary school at the corner of Richter Street and Harvey Avenue, is designated as a temporary offlease dog park. But on Monday, city council approved plans for a new community park on the site that will include a permanent off-leash dog park. City manager of parks and public spaces Terry Barton told council, plans for the proposed Rowcliffe Community Park will include a small off-leash dog area, as well as a large grass common green, walking paths, a heritage plaza, community gardens, a playground and washrooms. “This area (around the Central Green property) has the highest density of residential in the city but is under-served when it comes to parks,” Barton told council Monday. And he said because relocating off-

Project hung up by shifting ground Alistair Waters ASSISTANT EDITOR

leash dog parks can be controversial, it was felt it best to leave the one that currently exists in the same location. The portion of the park reserved for dogs—to be located at the corner of Rowcliffe Avenue and Richter Street— would be fenced and about 100 metres long and 50 metres wide at its widest section. According to initial drawings of the site, It would taper to about two metres wide in one corner. The $3.9-million Rowcliffe Community Park would occupy about one third of the six-hectare Central Green site. The final design for the park has yet to be completed and money for the park has not been fully budgeted, said Barton. A construction schedule has yet to be determined but work would not likely start until next year. The entire construction could be phased over several years. The city wants to see the Central Green site developed with housing but after years on the market, no developers have shown any interest. Former mayor Sharon Shepherd, when she was in office, said she did not expect building on the site would occur for many years. The site currently sits vacant.

Work on a large residential-commercial development in South Pandosy has slowed so engineers can gauge the effect of ground settlement on two tall cranes being used on the site. Edmaro Cabete, president of Cabete Construction Inc., the company building Sopa Square, said Monday his crews discovered the ground settlement and called in engineers to determine the impact on the cranes. He said while there is no public safety risk, it was decided to halt use of the cranes on the site for a week to monitor impact. At this point, there are no plans to take down the two cranes, said Cabete. “We were moving excavating on the site when we discovered this,” he said.


GROUND SETTLEMENT issues at the Sopa Square development in the South Pandosy business district has brought the use of construction cranes on site to a stop. “We immediately notified Worksafe BC and called in the inspectors to be on the safe side.” He said while the cranes remain idle, work will continue on the site but it will be slowed with-

out use of the cranes. Sopa Square is an 11-storey residential, commercial and office building located in the 3,000-block of South Pandosy. Slated to include 87 residential units,

50,000-square-feet of commercial space and 20,000-square-feet of office space, it is one of the largest residential developments currently being built in the city. awaters@kelownacapnews

Former head of APC appointed to city heritage committee The former head of Kelowna’s now defunct advisory planning commission will still have a say in recommendations to city council about some land use initiatives. Leanne Spanza, who chaired the APC and spoke out

against city council’s decision to axe it earlier this year, has been appointed to the city’s revamped Community Heritage Committee. The committee, which replaces the former heritage commission, will also include Brian

Anderson and Jim Meiklejohn as community at-large members. In addition to the trio, John Pendray, representing the Central Okanagan Heritage Society, Robert Hayes, representing the Okanagan Historical So-

ciety, and Tracy Satin, representing the Kelowna Museums Society, were also appointed to committee by council on Monday. Cheryl Pelliscy, Ann Bostock and Patti Kilback were appointed as alternates for the

committee. In addition to the heritage committee appointments, Pierre Calissi, Leo Gilbert, Arthur Green, Bob Hrasko, John Janmaat, Gordon Sandu and Pete Spencer were all appointed to the city’s Agricultur-

al Advisory Committee. Yvonne Herbison and Edward Schiller were appointed as alternates. Like the members of the heritage committee, their terms will run until 2014.

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Capital News Tuesday, February 28, 2012 A5

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been vital to COHA’s success. “There is nothing more important, at the core of any non-profit organization, than its volunteers,” said Ritchie. “Last year alone our volunteers generously gave close to 22,000 hours. They gave that time to the care and support of those who are in the last days and weeks of their lives and to their families.” Susan Steen, executive director of COHA, said that many of those


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who were involved with COHA in 1982 are “still involved.” “It’s pretty rare. I’ve been in non-profit for many more years than I care to mention, and this is really unique. “It’s unique that we’ve never had to ask for volunteers—they come to us. “And the quality of the volunteers is unimaginable. They’re incredibly skilled, talented and wonderful people.” Steen said that families who are touched by COHA’s work often share positive comments about the volunteers. She added that volunteers are also positively affected by the work they do with COHA. “I think, somehow, it touches the heart,” said Steen.

Rolly Hein, the originating chairman for COHA, shared his thoughts about volunteers at Thursday’s celebration. “There’s something that is very important. It’s more important than our patients, our clients. That is our need to help others,” Hein said. “That’s what volunteering is, it’s a need that’s within us: That we have to do something to help others. “When you have that need, you’ve touched the hand of God.” Kelowna-Lake Country MP Ron Cannan and Kelowna Mayor Walter Gray were also on hand to show their support for COHA. wpaterson

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A small dog died after a head-on collision Friday morning in West Kelowna. At 8:43 a.m., emergency crews were called to the scene of a head-on collision involving a Mercedes SUV and a Cadillac Fleetwood on Shannon Lake Road. Kelowna RCMP Const. Kris Clark said it appears the Cadillac crossed over the centre line at a bend in the road and struck the oncoming Mercedes. A small dog in the Cadillac was killed as a result of the collision; it does not appear that the pet was secured. Both the woman, and the 57-year-old West Kelowna man driving the Cadillac, were taken to Kelowna General Hospital with non-life threatening injuries.

Capital News Tuesday, February 28, 2012 A7


Complications arose battling house fires Police drug raids continue Busy from A1 The house has been deemed uninhabitable by the bylaw office due to the fire and effects of the grow. The next casualty of fire was no less complicating to emergency crews. A West Kelowna home, on McIver Road, suspected to be laden with pesticides, was gutted by fire at around 4 p.m., Friday. “When the first unit arrived they reported heavy fire venting through the roof and the front of the home and initiated a defensive (exterior) fire attack due to the large volume of fire,” said Darren Lee, assistant chief of West Kelowna Fire Rescue. “Thick black smoke was coming from the eaves in the rear of the home and it was evident that the fire had already spread throughout the entire roof structure.” A water supply was quickly established by the second arriving unit and the original hand-held fire attack lines were reinforced by the first arriving unit’s deck gun. “Due to the initial level of fire involvement and the potential threat of an unknown quantity of

chemicals, crews operated in the defensive (exterior) fire attack mode for the balance of the incident,” said Lee. “All fire personnel that came into contact with firefighting runoff were decontaminated as a precaution.” Fire investigators have yet to provide confirmation as to the fire’s cause or origin. The homeowner was not in the house at the time of fire, and their house is considered to be a total loss. One neighbouring household was placed into the care of ESS for the night, as their home had suffered some smoke damage. No fire damage was reported to any surrounding homes. Finally, at 7:54 p.m. on Friday, Kelowna firefighters responded to a house fire at the 3300 block of Larkspur Court. Upon arrival, fire crews found a two storey house, home to six residents, full of smoke. The fire started at the basement level, but was mostly put out after it melted a hole in one of the water lines. Platoon Capt. Laurie Serres said that since the fire was mostly out when crews arrived. The cause of the fire is still undetermined as is the damage estimate.

Westbank First Nation Local Government Services 515 Hwy 97 S Kelowna BC V1Z 3J2

Notice to the Public Effective March 1, 2012, The Central Cashier (payments) counter will open at 8:30 a.m. and close at 4:00 p.m. daily. (All other WFN Government offices will continue to operate from 8:30 to 4:30 daily). Please also note: The finance and taxation office (including Central Cash counter) is now temporarily located in a portable office in the upper parking lot next to the WFN Government Building.

to pile up seized marijuana Illegal drug producers should be on five gallons of unprocessed marijuahigh alert, as it appears as though local na oil, over $12,000 in cash and severMounties are on a crime-fighting roll. al thousand dollars worth of growing A grow-op in Kelowna’s Upper Mis- equipment. sion was busted last week, topping up Clark also said that despite the high the number of pot plants seized in the last volume of drugs being raked in, it’s not month by 1,200, said Kelas though the local cops owna RCMP Const. Kris are on a spree. Clark. Their recent successes The RCMP’s latest are just the result of onbust in the 500 block of going investigations. BEING A Gowen Place, came by “They have been able LANDLORD IS way of an anonymous tip to come to a point where DIFFICULT. THEY called in over the weekthe investigation basicalSHOULD DO end. ly produced enough inforThe person believed to mation to obtain a search A MONTHLY be behind the grow-show warrant,” said Clark. CHECK… is a 33-year-old West KelClark explained that Const. Kris Clark owna man who actualdrugs seized by police ly turned himself in to poare destroyed according lice. to parameters set by Health He faces charges of production of Canada, while cash findings are generala controlled substance, possession of a ly passed on to the Crown. controlled substance for the purpose of As for the homes that house growtrafficking and theft of hydro. ops, bylaw officers have to deal with He has been released and is schedthem following the discovery of a drug uled to appear in court later this year. operation. Charges may also be brought forOften the homes are rental properties ward against at least one other local man. which create headaches for landlords. Since late January, police have shut It’s incumbent on them, however, to down five marijuana grow-ops in the do their due diligence. Central Okanagan. Among the more sig“Being a landlord is difficult,” Clark nificant busts were a warehouse next to a said. “They should do a monthly check home on Belgo Road with 3,600 plants …it’s within the rights and abilities set and a home in the Upper Mission that out in the Residential Tenancy Act.” contained 5,500 plants. Police also seized 23.5 litres of GHB,


Public Notice PUBLIC HEARING Notice is given that City Council will hold a public hearing on: Tuesday, March 6, 2012 at 6pm Kelowna City Hall, 1435 Water Street Council Chambers Council will hear representations from the public who deem an interest in the properties affected by proposed amendments to Zoning Bylaw 8000 for:

4325 Gordon Drive Lot 1, District Lot 358, ODYD, Plan 39542 Bylaw No. 10656 (Z12-0002) The applicant is proposing to rezone the subject property in order to construct a secondary suite within an addition to a single family dwelling. Requested zoning change: from the RU1 – Large Lot Housing zone to the RU1s – Large Lot Housing with Secondary Suite zone. Owner/Applicant: Lesley Anne Grant / Shane Baxter

525 O’Keefe Court Lot 15, Section 27, Township 26, ODYD, Plan 30321 Bylaw No. 10659 (Z11-0048) The applicant is proposing to rezone the subject property in order to legalize an existing suite in a single family dwelling. Requested zoning change: from the RU1 – Large Lot Housing zone to the RU1s – Large Lot Housing with Secondary Suite zone. Owner/Applicant: Jang & Raj Bhatti and Bakshish Kalyan / B. Kalyan

The Bra Lady Is Coming to Size You Up Are you tired of feeling saggy, lumpy, pinched or strained? Well you’re not alone. As you’ve probably seen on Oprah or read in women’s magazines, over 80 per cent of all women wear the wrong size bra. Here’s where Barb Chapman, the Bra Lady, comes in. Chapman is coming to KELOWNA

ON TUESDAY & WEDNESDAY, MARCH 6 & 7 to outfit you with the

best possible bra for your body. Chapman said she will be seeing clients on a one-on-one basis, explaining the benefits of good bras and measuring their bodies properly. “Most women just want to find a good-fitting bra that’s not uncomfortable,” Chapman said. “What they don’t realize is that a good support bra is also important for blood circulation and enhanced lymph drainage.” Chapman has over 200 bra sizes available for ordering, ranging from 30AA to 52KK. It’s likely that you’ll fit somewhere between those sizes. She offers these questions for women to ask themselves: • Do you have a drawer full of bras but none that fit comfortably? • Does your bust line “bounce” when you walk while wearing your “everyday” bra? • Do you overflow the cup of your bra? • Do your bra straps slip off your shoulders or dig into your shoulders leaving red and painful marks? • Does your bra ride up in the back because you tighten the straps to give you added support? • Have you ever begun an exercise class only to drop out because your breasts ached from lack of support while jumping or running? If you answer yes to any of these you are in need of a new bra, and a custom one could be the way to go.


You can sign up for Chapman’s bra clinic by calling

1-800-254-3938 BY MARCH 4TH

She doesn’t come into town very often so she advises booking as soon as possible.

Do you have an opinion to share? E-mail your letter to

City Hall 1435 Water Street Kelowna, BC V1Y 1J4 250 469-8500

Comments can be made in person at the public hearing, or submitted online by email to, or by letter to the Office of the City Clerk, City Hall, 1435 Water Street, Kelowna, BC V1Y 1J4. Presentations at the public hearing are limited to a maximum of five minutes. If a person has additional information they shall be given further opportunity to address Council after all other members of the public have been heard a first time. No representation will be received by Council after the conclusion of the public hearing. Correspondence, petitions and e-mails relating to this application must include your name and civic address. Petitions should be signed by each individual and show the address and/or legal description of the property he or she believes would be affected by the proposal. Correspondence and petitions received between February 17, 2012 and 4pm on Monday March 5, 2012 shall be copied and circulated to City Council for consideration at the public hearing. Any submissions received after 4pm on Monday, March 5, 2012 will not be accepted. The public may review copies of the proposed bylaws, Council reports and related materials online at or at the Office of the City Clerk at City Hall from 8am-4pm, Monday to Friday, as of February 17, 2012 and up to and including March 6, 2012. INFO: 250-469-8645


Tuesday, February 28, 2012 Capital News


Stone Soup Challenge kitchen about to knock off another chef Kathy Michaels STAFF REPORTER

A culinary showdown with philanthropic flavours is coming to a boil this week. Semi-finals for the Gospel Mission’s third annual Stone Soup Challenge will be done by Tuesday afternoon, meaning either Manteo’s chef Malcolm Gibb or The Delta Grand’s chef Stewart Klassen will be headed to a March 3 gala event to compete against Cabana’s chef Jeff Kreklau. The winner of that final cook-off will be for-

ever known for their ability to make a tasty concoction from available donated items—similar to the Aesop’s Fable where a stranger arrives in a starving village, and prepares a “magical stone” soup— but there’s much more to this contest than bragging rights. It’s mostly a means to help the local shelter get over a financial hurdle. “This year we are raising funds for a new industrial dishwasher. The current one is on its last legs—it groans, bangs and clunks, and according to the service man, if it stops we’re hooped,” said

Ami Catriona, the mission’s marketing manager, adding the washer costs about $8,000. “It’s been here for almost 10 years, and since we are doing more volume that ever before— close to 400 meals, plus all the prep dishes—it’s been well used.” It’s been doing double duty as of late, cleaning up behind all the chefs who have gone head to head over the last couple weeks. And headed down its drain are the remnants of some of the tastiest concoctions Catriona has had

in recent memory. It’s a pretty impressive feat considering they’re only able to use ingredients that have been donated to the Mission that day. “It’s fun to see what they can do with the stuff we have,” she said. Highlights so far include chef Stewart’s potato onion soup with bacon grilled cheese. “It had bacon jam on the top that was amazing,” said Catriona, pooh-poohing the suggestion that bacon jam was anything but delectable. The first woman to enter the competition also


FUNDS RAISED from this year’s Stone Soup Challenge will provide money for a new industrial dishwasher for the Kelowna Gospel Mission. got high marks from Catriona. “Evelynn Takoff, she’s from Raudz, made a fantastic mulligatawny soup,”

she said. “It’s sort of an east Indian/Anglo soup. It was fantastic.” There should be more fantastic fare at the final as

well, where the ingredients are more befitting of a gala environment. For tickets go to http://


Campaign to wear pink on Feb. 29 sends a message to bullies The Okanagan Boys and Girls Clubs are once again joining the provincial and national movement to celebrate Pink Shirt Day—Bullying Stops Here, on Wednes-

day, Feb. 29. City councils across the Okanagan along with boys and girls club kids, staff, school districts, McDonald’s staff and other community members will

be wearing pink to raise awareness and to demonstrate that we are all part of the solution to stop bullying. Boys and Girls Clubs across the Okanagan

will be participating in planned activities that provide education, awareness and teach skills to encourage empathy building during the week leading up to Pink Shirt Day. Pink Shirt Day originated in Nova Scotia where a new high school student was being bullied and harassed when he showed up at school

wearing a pink T-shirt. In support, two young men purchased 50 pink T-shirts from a discount store and enlisted fellow students to wear the pink shirts at school to support the new student who was being bullied. Since this powerful act of solidarity, Pink Shirt Day has made its way across Canada and into

B.C. and is now internationally recognized. This year the response has been overwhelming, with over 4,000 shirts being sold in the Okanagan alone and a national shortage of pink cotton shirts! Many people believe, likely because they experienced it themselves, that bullying is a “rite of passage” for kids—required

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in order to deal with the tough realities of life. The philosophy of the boys & girls clubs is that victims of bullying, witnesses of bullying and bullies themselves all experience the very real and long-term negative impacts of bullying regardless of its forms—physical, verbal, written or online (cyber-bullying). There is a also a realization among staff and youth participants at the clubs tha there are constructive and supportive ways to help children and youth develop skills to prevent bullying and to thrive. By developing those skills in a supportive environment, the aim is that the emotional and psychological scars from bullying that haunt and shape people’s futures can be avoided. Boys & girls clubs proudly participate in Pink Shirt Day because it promotes awareness, understanding and openness about the problem and a shared commitment to a solution. To learn more, visit www.boysandgirlsclubs. ca.

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Capital News Tuesday, February 28, 2012 A9


Students encouraged to check out chess tournament Wade Paterson STAFF REPORTER

The game of chess can take a lifetime to master; an upcoming School District 23 chess tournament will help young people get an early start. At 9 a.m. on March 3, students from kindergarten to Grade 12 are invited to attend the tournament at Mount Boucherie, which tournament director Chris Laurie said is a “brain challenging, skill raising opportunity.” Trophies and medals will be awarded to finalists from each grade; however, those who aren’t the next Bobby Fischer are still encouraged to come out and have some fun while learning the ins and outs of the game.

“Kids who are still learning the game are very welcome. As they proceed through the tournament, we try to pair them up with people of equal ability,” said Laurie. “It’s (most) important that they have fun and get to know some new friends.” Laurie, who is the regional coordinator for B.C. Junior Chess, mentioned that there will also be consolation prizes for those who don’t hit a winning streak at the event. The tournament has gone on for a number of years in Kelowna, but Laurie noted that this year they decided to open it up to kids from Vernon to Penticton. “We’re trying to build a chess community of

kids who sit down and play with one another.” Students who do well at the tournament may also qualify to go to the B.C. K-12 Chess Challenge, which will be held in Victoria this April. Laurie said that events like this are a good way for students to challenge themselves and improve their skills at one of the world’s most strategic games. “Sometimes kids gravitate towards sports that they are good at (but) there are a lot of things to learn in chess. “I tell them, ‘I’m really good against 12-yearolds, but I’m not getting any better at chess.’ “They giggle and say, ‘That’s because you’re only playing 12-year-olds,

Mr. Laurie—you’ve got to play people your own age.’ “That’s what I try to install in the kids: It’s good for them to seek out better players and take on a bigger challenge. That’s the spirit of the tournament.” Laurie said in the past there have been 30 or 40 young people who have showed up for the tournament. However, with a wider invitation sent out, he’s hoping to see at least 50 this year. Registration for the tournament costs $20. Those who are interested in registering, or those who have further questions about the event, can contact Chris Laurie at 250-765-8900.


DAMON POULSEN gears up for a game of chess. On March 3, at 9 a.m., Mount Boucherie Secondary School will host the 2012 School District 23 chess tournament which is open to beginners and advanced players from kindergarten to Grade 12.

Ignoring dental care a major health oversight for your pet


ral hygiene has both medical and cosmetic significance for your pet. We humans, brush our teeth at least twice a day in order to keep them healthy. Dogs and cats have teeth just like we do, and the same conditions that lead to our tooth and gum problems also occur in our pets’ mouths. Research has shown that 90 per cent of pets over two years of age have significant mouth disease and 50 per cent of them require immediate attention. Small breed dogs such as Yorkshire terriers and toy poodles are more prone to tartar buildup. Dental disease in pets goes beyond bad breath. When a dog eats, food, saliva and bacteria will stick to its teeth. This combination of food, saliva and bacteria is called plaque, which causes inflammation and breakdown of the gums and tissue surrounding the teeth. Inflammation of the gum around the teeth is called gingivitis. When plaque stays on the teeth for long enough, it will harden and turn into tartar, also known as calculus. Tartar allows more bacteria and debris to accumulate, which makes inflammation of the gums worse. If this process goes unchecked, the supporting structures of the tooth degenerate. This process is known as periodontal disease. The gums become separated from the tooth (periodontal pockets)— a condition which might lead to tooth abscess (for-

Severe dental disease can lead to life threatening conditions. The main target organs at risk for infections are the lungs, heart, kidney and joints. The best way to prevent tartar accumulation and gingivitis is daily brushing. You can use a baby tooth brush, but I personally find that the easiest is to use pet oriented toothbrush that you can wear on your finger. You should always use pet toothpaste and not human toothpastes, salt or baking soda. Toothpastes foaming action is irritating and all of these substances


Dr. Moshe Oz mation of pocket of puss around the tooth’s root) and eventually to loss of the tooth. A pet with an advanced oral disease is at risk of developing multiple medical problems because of shifting of the bacteria from the mouth to various internal organs through the bloodstream.

can cause illness if swallowed. Pets that are getting fed with canned food are more prone to dental diseases formation. I recommend avoiding giving cow’s bones to dogs for teeth cleaning because the bones can cause fractures of the teeth, ask your vet about dental treats and products. Providing your pet with good oral care is extremely important to its health. Unfortunately some pets are reluctant to cooperate so it can be very challenging. An annual oral exam is recommended. Your veterinarian can offer specific ways

see it live

to improve your own pet’s oral hygiene.

Moshe Oz operates the Rose Valley Veteri-

nary Hospital in West Kelowna.


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Tuesday, February 28, 2012 Capital News



news C







The Capital News is a division of Black Press, at 2495 Enterprise Way, Kelowna, B.C. V1X 7K2



KAREN HILL Publisher/Advertising Manager BARRY GERDING Managing Editor ALAN MONK Real Estate Weekly Manager TESSA RINGNESS Production Manager GLENN BEAUDRY Regional Circulation/ National Account Manager RACHEL DEKKER Office Manager MAIN SWITCHBOARD 250-763-3212



Riot TV in court not required


ancouver provincial court Judge Malcolm MacLean was correct last week to block the B.C. government’s application to televise the trials of the people charged in the Stanley Cup riot. While Premier Christy Clark and the government lawyers argued the case was an attempt to improve transparency of the justice system, it was really more about humiliating the people accused of trashing downtown Vancouver so as to

discourage others from doing the same in the future. Some cynics have suggested the TV proposal was an attempt to exploit, for political purposes, the wave of outrage and revulsion inspired by the events of June 15, 2011 after the Boston Bruins beat the Vancouver Canucks in Game 7 of the Stanley Cup Final, an event marked by a riot that caused nearly $4 million in damages. So far, about four dozen people have been charged with

250-763-7114 DELIVERY 250-763-7575

participating in the violence. Broadcasting their testimony in court would give everyone a chance to see what exactly they look like. It would clearly identify them to their friends, neighbours and employers who might not wait for the court to decide if they were guilty. Mob justice for a mob, you might say. Much like medieval times, when the same goals of humiliation and deterrence were accomplished by locking someone in a pillory, and leaving

them like that for several hours, at the mercy of a taunting, jeering public. The practice fell out of fashion because mobs have been known to lose control and inflict harsher than intended punishment, a prospect that seems to have escaped the people who supported what has become known as “Riot TV.” There is a case to be made for video coverage of Canadian court trials to give the public a better sense of the process. This was not that case.

Sound off


Newsroom 250-763-8469 Advertising, Classified, Real Estate Weekly 250-862-5275


Are you happy with the budget brought down by B.C. government last Tuesday?

E-MAIL Newsroom Production Classified

WEBSITE General Advertising Regulations This newspaper reserves the right to reject any advertising which it considers to contain false or misleading information or involves unfair or unethical practices. The advertiser agrees that the publisher shall not be liable for any damages arising out of error in classified, classified display or retail display advertisements in which the error is due to the negligence of its servants or otherwise for noninsertion of any advertisement beyond the amount paid for such advertisement.








Do you think the provincial government is making the right move by legislating the teachers back to work should they decide to go on strike? See story A1.

To register your opinion on the Sound Off question, go to or call 250-979-7303. Results will be tabulated until 2 p.m. Thursday.

Member of the British Columbia Press Council

Taxing times indeed for B.C.’s provincial government


efore this week’s budget debate is drowned out by the shouting over the teachers’ dispute, here’s a look at the main points and the arguments unfolding around them. The setting for Finance Minister Kevin Falcon’s first budget is what he dreaded when Premier Christy Clark handed him the job. Recovery is painfully slow, with mining and petroleum growing and forest products struggling to hold and build on gains made in Asia.

This and the $3 billion dismantling of the harmonized sales tax moved Falcon to limit overall spending growth to an average of two per cent for the Tom next three years. That Fletcher means little or no increase to all areas except health care, education and social assistance. Despite holding the line on public service pay and not replacing 2,000 positions over the next three years, Clark and Falcon had to postpone the elimination of the 2.5-percent small business income tax to get


to a balanced budget by 2013. And Falcon has again dangled the prospect of raising general corporate income tax from 10 to 11 per cent, but not until 2014. Business experts applauded the hard line on spending, noting the contrast with Alberta’s big spending and Ontario’s big spending hangover. NDP finance critic Bruce Ralston says Falcon’s two-per-cent spending target is “unrealistic,” and the whole program is motivated mostly by two by-elections this year and a general election next year. He said the proposal to raise general business taxes is a repeat of his effort to save the HST, and it won’t happen if the B.C. Liber-

als win in 2013. B.C. Conservative leader John Cummins made the bizarre claim that it’s an NDP-style “tax and spend” budget, and inaccurately accused Falcon of raising taxes on small business. He also joined the NDP chorus of outrage over ICBC, BC Hydro and medical premium increases. Some other hot topics in the budget: • Selling assets. The big one here is B.C.’s liquor wholesaling monopoly, run out of warehouses in Kamloops and Vancouver. Falcon insists the private sector does this kind of work more efficiently, and union contracts will be protected in a bidding

process. The NDP argues that selling off a monopoly puts this government cash cow at risk, and points to private retail stores with higher prices and F lower wages. The proposed sale of 100 surplus Crown properties has raised cries of m “selling the silverware to buy grocer- a ies.” But land sales are nothing new e for governments, and Falcon prefers a that to raising taxes. y • Carbon tax. The last scheduled increase goes ahead in July, adding D another penny on a litre of gasoline, b followed by a freeze and review of thep whole climate program. d

See FletcerA11

Capital News Tuesday, February 28, 2012 A11


Black Mountain Sportsman Association Invites you to:


Local teachers vent their frustration To the editor: Teachers took a step many were reluctant to take Monday afternoon. They left their schools early and turned to a public demonstration to raise awareness of their concerns for public education in this province. While the media focused public attention on salary requests, the Liberal government refused to recognize the decision of the Supreme Court of British Columbia, which found Bills 27/28 both illegal and unconstitutional. Neither the media nor the government report the fact that these bills stripped support from students and funds from their schools at an average of $300 million over each of the last 10 years. Teachers want the public to be reminded of this fact as they sacrificed salary for years to fund these conditions for their students and your children.

At the same time that government pleads lack of money, they have promoted a B.C. Education Plan that is accompanied with a decision to direct $2.2 billion to Telus and IBM for enhancements to technology and Wi-Fi services. At the same time, they suggest that this service must interface with “gadgets” students will bring from home. Education Minister George Abbott has been very public in stating that his government will ensure more support for students with diverse learning needs. Check beyond the political rhetoric and find that the Liberals will dedicate $165 million over the next three years to hire more teaching assistants to meet the needs of our most needy students. While the teachers have great respect for all para-professionals in all walks of life, I would respectfully suggest that the “sup-

port” this government is offering is akin to suggesting the dental assistant can undertake all dental surgery or the legal secretary will represent the plaintiff in a murder trial. Teachers are doing all they can to ensure that our students are being given every chance to succeed. However as in all professions there are specialists within teaching. Lack of government funding has resulted in the elimination of specialist services to our students as a result of Bill 28—there are simply not enough specialist teachers to provide direct service to our students facing the greatest challenges. These colleagues can diagnose, intervene and find the route to success for children who struggle with challenges requiring very specialized and individualized strategies.


Second attempt expected to have equitable land values Open letter to B.C. Transportation and Infrastructure Minister Blair Lekstrom: One can only hope that the selection of alternate land involved in the land swap with the Westbank First Nation will be much more reasoned and more equitable than in the first round of negotiations. The purpose of this letter is to redirect your attention to the idea of an equitable land swap in place of the original plan, one which should and must be at the core of any subsequent agreement. After all, you, as the minister responsible, are charged with preserving insofar as is possible, the assets of our province, which precludes the idea of largesse in the upcoming transaction as opposed to the earlier one. In round numbers, $27 million of B.C.’s land in exchange for $6 million of the WFN’s land as was originally proposed just did not stand out as being at all equitable, not even considering the threat to the ecosystem. If the WFN land was independently evaluated at $6 million then the equivalent land to be offered in exchange

should also be independently evaluated at $6 million. Such a swap then can be seen to be equitable. End of discussion. Notwithstanding that, it must be noted here that Chief Robert Louie has already made public his thoughts of achieving an even better deal, that of even more land to be ceded by the B.C. government. This time around, there should be recognition of not only ecologically sensitive factors but strong sentiment and determination to settle for $6 million of value in provincial land. That is paramount and defensible to the end. Provincial land that is absorbed by First Nations can no longer be utilized and enjoyed by the Canadian public at large. Trusting that you, sir, having identified the need for meaningful deliberations, will this time provide seats around a bargaining table large enough for all stakeholders, bearing in mind the need for an equitable swap before attempting to settle on alternative land. Ronald W. Haslock, West Kelowna


Post-HST economy troubling

Fletcher from A10

Ralston says the climate plan is “in tatters,” along with dozens of other policy areas that are also under review after 11 years of B.C. Liberal rule. NDP leader Adrian Dix vows to keep the carbon tax and its offsetting personal income tax cuts, direct carbon tax revenues to transit and rural energy-saving retrofits, and

hike the general corporate tax rate from 10 to 12 per cent to pay for it. • HST. Asked what he would have done as finance minister, Ralston suggested getting rid of the HST sooner. Dix continues to misrepresent the HST as solely a transfer to big business, ignoring the small and medium-sized businesses that have a year left to take advantage of input tax credits.

Simon Fraser University economist Jon Kesselman has estimated that poor people will be worse off when the HST ends, while the rest of us will see a very small net benefit. Tom Fletcher is legislative reporter and columnist for Black Press and

These specialists also work with and support the classroom teacher, parents and other professionals working to ensure all have a chance at success. Our demonstration is held in the belief that every child has the right to thrive. Our stance is one of responsibility to our students. Our demonstration is a plea for the public to lend their weight to this struggle. When children thrive all of society benefits for they are our future. Our struggle has not changed in the history of the profession— we stand strong and united, determined to ensure that children are supported and given every opportunity to succeed in their schools and in their community.

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Justice bill should be abandoned To the editor: I am writing today as a concerned and frustrated Canadian citizen. Despite all advice, warning and rebuke, the Harper government insists on pushing Bill C-10 through as quickly as possible. There is simply no evidence to support the massive omnibus bill and for good reason. Eric Sterling is the president of The Criminal Justice Policy Foundation in the U.S. Several decades ago he co-created an omnibus bill in the U.S. very similar to Harper’s Bill C-10 including a similarly heavy emphasis on mandatory minimums. Twenty years later, he is flat out saying this type of justice doesn’t work. It takes power away from judges and does not lower the crime rate. In fact, Sterling has passionately spoken about how the crime rate actual-

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ly went up after they implemented the omnibus bill including an increase in homicides. Among those who strongly oppose Bill C-10 are a host of judges, prison officials and two little organizations called the Canadian Bar Association (representing over 37,000 lawyers) and The Canadian Council of Criminal Defense Lawyers. It is time for the Harper administration to pull their heads out of the sand and in a democratic manner, acknowledge those who oppose their radical agenda. Despite the glaring truth that this model of justice and incarceration has blatantly failed in the past, the Conservative government insists on pushing this through while ignoring everyone who opposes it. Justin Dyck, Kelowna

Express yourself We welcome letters that comment in a timely manner about stories and editorials published in the Capital News. Letters under 200 words will be given priority in considering them for publication. We reserve the right to edit for clarity, brevity, legality and taste.

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Tuesday, February 28, 2012 Capital News


BUSINESS Harris says let a home


Accommodating employees with design reflect your tastes disabilities presents challenges Wade Paterson



A few too many glasses of wine, an episode of The Bachelor and a decision to fill out an application changed the life of Jillian Harris. The Bachelorette, who has also starred on The Bachelor, Extreme Makeover: Home Edition, and who will be the host of HGTV’s upcoming Canada’s Handyman Challenge, was on hand to give interior design advice at the 13th annual Kelowna Home Show on Saturday. Harris said she is fond of her Bachelor and Bachelorette memories; however, the Los Angeles lifestyle wasn’t for her. “Hot tubs, engagements, broken engagements, front cover of US Weekly—it was really insane. I decided I didn’t want any more of that, I just wanted to go back to real life,” said Harris. That real life saw Harris come back into her prereality television occupation of interior design. Harris cut her teeth doing interior design work for Cactus Club in her early 20s. While Harris admits she made a lot of mistakes and was in over her head, the experience helped her grow. “I had no education of how to be a designer, but my parents raised me to be fierce and fearless.” Harris’s parents moved to Kelowna 10 years ago and she told the audience that she’s “always felt like Kelowna is home.” The Peace River native focused her speech around designing your space to make it reflective


ONE OF THE featured speakers at the Kelowna Home Show last weekend was Jillian Harris. of yourself. “For a while, after I was on TV, everybody saw me as this girl next door, and I wanted to be her…I wanted to be perfect. Then I realized I wasn’t being me. I’m kind of a redneck sometimes; I love to sit around a campfire and drink beer; my dad taught me how to burp the ABCs when I was like eight-years-old. I kind of like that I can do that and I’m not going to hide it anymore.” Harris said that this mentality has followed her into designing. She tries to ensure her clients use sentimental items as part of their design scheme. “I want you to walk into your space and say, ‘This is so me.’” She made several suggestions of how individuals can put items that are

currently found in storage, on display. She even suggested turning a wedding dress into a focal point on the wall. “A beautiful lace wedding dress, hanging on the wall with a vintage hanger—I would much rather have that hang on my wall than some indescript stock image. Something that tells a story, that you connect with.” Harris encouraged the audience to not worry whether or not their space is picture perfect or could go in a magazine. “Just worry that when you walk into the space, it screams: You. And don’t be afraid to take risks. A good piece of furniture, if you find something and you love it, it’s like a good man. If you love it, great. “If you don’t like it the next day, you can return it and get a new one.”

’ve said many times that dealing with employee disabilities, and the legal complexities they pose, is one of the most difficult challenges for the human resources professional. Advancing the employer’s interests, while complying with Canada’s various and evolving human rights laws, can prove to be an overwhelming task. In the context of managing workplace absenteeism, the employer’s task is to strike a balance between its legitimate expectation that employees attend work and its duty of accommodation in respect of employees whose attendance issues are the result of disabilities. Employers are, not surprisingly, continually trying to improve their employees’ attendance. Poor attendance costs money (for example, by forcing the employer to carry more staff than it requires, each of whom generates benefits and other overhead costs) and is disruptive of operations (due, for instance, to the unpredictability of absences). Ideally, every employee would attend work for every scheduled shift but, of course, that’s not realistic. So, employers will often implement absenteeism management programs to provoke employees to attend as regularly as possible. Such programs typically feature 5 or 6 levels, or steps, at which various measures will be under-


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Robert Smithson taken to improve an employee’s attendance problems. These steps might involve interviews of the employee, an assessment of his or her medical issues, a requirement for medical examinations, the establishment of ongoing attendance targets and periodic monitoring, etc. If the employee advances through the program and is unable to bring the absenteeism rate down to an acceptable level, the employment will often be terminated. Often, the target absenteeism rate will be based on the average rate of the employer’s workforce as a whole—this has been widely relied upon by employers as a fair and objective standard. A recent decision of B.C.’s Court of Appeal threw employers’ use of that standard into doubt. The decision involved a claim by the CAW-Canada, against the Coast Mountain Bus Company, that the employer’s attendance management program was discriminatory. This dispute produced a 25-day hearing spanning 14 months before an adjudicator, the result of which was appealed to B.C.’s Supreme Court and then to the Court of Appeal. The aspect of the

complaint of most interest was the assertion that a discriminatory aspect of the program was Coast Mountain’s reliance on average employee attendance rates. Coast Mountain’s attendance program comprised five phases including an informal interview, three formal interviews (a Level 1 interview, Review of Attendance Record and Formal Indication of Concern; a Level 2 interview, Indication of Advanced Concern & Request for Medical Assessment; and a Level 3 interview, Medical Assessment Followup) and an Employment Status Review. In the final phase, a review was conducted by management representatives and a decision was made whether or not to terminate the employee. The evidence was that, once an employee was advanced to Level 3 of the program, and placed on attendance targets, those targets reflected the average absenteeism of the transit operator group. This occurred even in instances when the employer had information indicating that an employee’s disability may lead to elevated absence levels. The Court of Appeal stated, “Employees with disabilities received adverse treatment when placed at Level 3 because they were advised that the Employer would consider it grounds for dismissal if their absenteeism level exceeded the average absenteeism rate for transit operators in either of the following two years.” From the employer’s perspective, that con-

clusion is the crux of the problem. The reason why individual employees are placed in an attendance program to begin with is the fact that their record of absences exceeds the average of the workplace. Measured fully, the average for the workplace takes into account the absenteeism records of all employees (including those with disabilities). It almost goes without saying that it gives employees with above-average absenteeism something to aim for. But the Court of Appeal’s decision indicates that, for employees whose absenteeism arises from a disability, that average standard is discriminatory. It seems that attendance targets must be set which take into account the employee’s particular disabilities. That approach seems, to me, to undermine the whole purpose of the attendance management program. It seems to me that this approach—of measuring the employee’s attendance based on his or her own circumstances – simply serves to entrench an unacceptably high rate of absences. Either way, I think the already difficult task of the human resources professional just got tougher. Robert Smithson is a labour and employment lawyer, and operates Smithson Employment Law in Kelowna. This subject matter is provided for general informational purposes only and is not intended as legal advice.

Capital News Tuesday, February 28, 2012






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Tuesday, February 28, 2012 Capital News


Make employee hiring Not all doom and gloom in 2012 process work for you


or me, a cold, dark and gloomy February winter day is a great time to reflect on 2011 and sneak a peek toward the remainder of 2012. I, and most other equity investors, are happily waving good bye to 2011. Unforecasted events like the Tsunami earlier last spring, the European Sovereign debt repayment and bank quality concerns unsettled world wide equity market and churned investor’s stomachs. The results were particularly painful for Canadian equity investors. The S&P/TSX Composite index was down 11% versus an approximately flat performance for the U.S. S&P 500 index. This was the first time that Canadian equities have under performed the U.S. since 2003. However, as much as it’s results were disappointing, the TSX actually held up reasonably well, when compared to the emerging Chinese and Indian markets, where


Rob Oleksyn their equities declining 20% and 25%, respectively. High volatility and correlations were the dominant characteristics of the equity market in 2011, which implied that stocks were being driven more by macroeconomic issues rather than by company specific news. On the bright side, fixed income assets once again, had very strong years with Canadian and U.S. Government debt, as represented by the DEX Universe Bond Index and the Barclays Capital U.S. Bond Universe Treasury Index, respectively, delivering almost 10% total returns. For me, this once again reinforces the critical importance of regular

rebalancing, which forces us to buy low and sell high, and properly diversifying investment portfolios. Not everything is doom and gloom. When I look forward, though, there are some positive signs for the equity markets. Equity market volatility is decreasing. Since peaking in early October, volatility has steadily retreated in both the Canadian and the U.S. equity markets. It is now in the low 20% range, which is a more normal and healthy level. This is encouraging as declining volatility has historically been associated with stronger equity markets. Another positive factor is that stocks are inexpensive, not only in absolute terms given robust corporate earnings (approximately 12x forward expected earnings) and cash flow trends but also relative to government bonds in Canada. The TSX dividend

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here are two key mistakes made in bringing on new employees. One is hiring the wrong person; the other is not hiring the right person. In both cases, the quality of the tools and process used are critical. The ultimate goal of hiring is to find new, talented employees and bring them on board. To do that successfully, you need to understand what that talent looks like so you can recognize it when you see it. You also need to have a thorough, well planned process in place to help you measure and compare the qualifications of applicants. Upfront planning is critical to making good hiring decisions. The first basic step is to consider the role that needs to be filled and ensure there is a formal job description in place. The job description should clearly outline the major functions and duties of the position as well as the “KSAs” required to perform it well. KSA’s refer to the Knowledge, Skills and Attributes that a particular position requires and a baseline level of qualification in each area. The more specific these KSA’s are the easier it will be to compare an applicant’s qualifications to them. Once you are clear on what kind of talent you’re looking for, you can get a better idea of where to advertise, whether it is a website or a print ad, so that it matches where your audience of job seekers will look for job ads. Whether you have many or just a few, finding the gems within the applicant pool can be a real challenge. If your job posting has included prescreening criteria that reflects the KSA’s, it will be easier. Once you have narrowed down your list of qualified applicants, you need to dig deeper to learn more about them.


This is where a great interview process can do the work for you. Designing interview questions that relate back to the KSA’s makes for a more consistent and Laurie streamlined process. Having engaged interMills viewers who are invested in the outcome will make those questions come alive. Once candidates are at the interview stage, the process becomes about verifying their qualifications definitely. Just as important, if not more, it is about determining whether they will personally be a good fit—for the position and for the organization as a whole. This is often where interviewers talk about red flags, or gut feelings they have about certain candidates. These should not be ignored. However, neither should they replace due diligence in the hiring process. Due diligence means calling professional references, ordering background checks, conducting job specific testing or skills assessments to determine if the candidate passes all these check points successfully. Not surprisingly, some of the interviewers’ hunches will likely play out (good or bad) at this stage. Hiring is an imperfect science. Even the most thorough process does not guarantee a foolproof hire. However, the more mindful your hiring practice is, the greater your odds of hiring the right person – the one who ends up to be a great employee.


Laurie Mills is a certified executive coach and human resource professional. Her company is Lighthouse Professional Development Consulting Services. The subject matter in this article is for general informational purposes only and is not intended to be relied upon as professional advice. 250-869-7523

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yield is considerably higher than 10 year government bond yields, which again something that we only saw during 2008 going back to 1994. More important still, is that behind the doom and gloom of the newspaper headlines, lurks a quiet re-acceleration of U.S. economic momentum. Specifically, the ISM New Orders Index, which is one of the best economic data series to track the economic cycle, has been steadily creeping upward since July. This is particularly important, since over the last 10 years, TSX monthly returns on a year over year basis, have been 80% correlated to this data series. Since 2001, the median performance of the TSX when the ISM New Orders index is above 50 and rising has been greater than 16%. Historically, cyclical sectors, especially Materials and Energy, have significantly outperformed in this environment. Yet, given the still elevated level of global political and economic risk, I am still advising investors to avoid moving too far up the equity risk spectrum and advocate a focus on higher quality names with great balance sheets and revenue visibility at the right valuation. Rob Oleksyn is an investment advisor and financial planner at BMO Nesbitt Burns in Kelowna. Opinions are those of the author and may not reflect those of BMO Nesbitt Burns.

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Capital News Tuesday, February 28, 2012 A15



Understanding how the Volunteer contributions by local health authorities operate seniors to get some recognition I ▼ CONTEST

Central Okanagan seniors are among the most active demographic group of local volunteers who support local community services. Statistics can help showcase that fact. Consider that for the Meals On Wheels program, 75 to 80 per cent of the volunteers who deliver meals to people’s homes are seniors. At Kelowna General Hospital, supported by the help of 900 volunteers, some 85 per cent of them are seniors. Or consider the Seniors Outreach program, where of the 100 volunteers, about 80 are seniors. There are many active seniors today who donate their time and effort to help sustain many seniors organizations. And there are many more who are caregivers or help look after their grandkids so both parents can work and not be saddled with daycare costs. It is in recognition of that volunteerism spirit that the Home Instead Senior Care franchise network is asking for nominees for a volunteer senior hero making a difference in their community where a Home Instead franchise exists. Those seniors can be nominated on the Home Instead website, with the winners chose in Canadian cities on June 1. The nomination deadline is March 1.( Each winner is the opportunity to make a $5,000 donation to the nonprofit charity of their choice, paid for by Home Instead. Don Henke, owner of the Home Instead franchise in the Central Okanagan, said the contest is


DON HENKE, owner of the Home Instead Senior Care franchise in the Central Okanagan, with Laura Henke, a long-time volunteer herself, and the mascot of the business, their dog Mitzu. not only meant to salute seniors for the volunteer work they do, but to help educate the public as well about what seniors are doing in support of their community. “We deal with seniors helping other seniors all the time, and everyone likes to be recognized sometimes,” Henke said. “But I think people here would be truly surprised of the number of seniors who are out there volunteering. Literally a lot of these community or-

ganizations would not be able to exist if it were not for those volunteer senior.” Henke said it is a winwin situation because volunteering is a way to keep seniors vitally involved in their community and making valuable use of their spare time. The Home Instead Senior Care family network of locally owned franchise offices was developed with the intent to be an in-home care agency, to help a family

keep their aging mother, father, grandparents or friends in their home as they grow older. Tasks like grabbing a can of soup from the top shelf, opening the mail, reading a book, folding laundry, tying shoelaces or scrapbooking family history are not as easy as they used to be for many seniors. Home Instead says the world will soon be populated by more than 100 million people over the age of 65.

n my column today are some of the findings outlined in a report prepared by B.C. Ombudsperson Kim Carter released this month about seniors care in this province. The report was entitled The Best of Care: Getting it Right for Seniors in British Columbia. Seniors are defined as people who are 65 years or older. Provincial statistics estimate that about 677,770 seniors were living in British Columbia in 2010. The Fraser Health Authority has more seniors than any other region— almost one-third of the provincial population of seniors. The Northern Health Authority has the fewest seniors, while the Interior Health Authority, Vancouver Costal Healthy Authority and Vancouver Island Health Authority have similar numbers of seniors. By 2020, seniors are expected to make up 19 per cent of the province’s population, increasing to 24 per cent by 2036. This means that today’s provincial senior population of about 678,000 is expected to grow to an estimated 984,000 in 2020 and to reach nearly 1.46 million by 2036. Carter’s report focused on three health services that are integral to seniors’ care in British Columbia. These services— home support, assisted living, and residential care —are outlined within a larger framework known as the home and community care. The B.C. Ministry of Health is the overall steward of the provincial health care system.


Sharen Marteny In 1993, the provincial government passed legislation to begin the transfer of responsibility for the delivery of health services to health authorities. There are now five health authorities that deliver health services within their geographic regions—The Fraser Health Authority (FHA); the Interior Health Authority (IHA); the Northern Health Authority (NHA); the Vancouver Coastal Health Authority (VCHA); the Vancouver Island Health Authority (VIHA). The overall mandate of each health authority is to plan, deliver, monitor and report on health services within its region. The treasury board advises the health ministry about how much funding it will receive for the budget year. In turn, the ministry decides how much funding each health authority will receive. To do that, the ministry uses a “population needs-based funding model.” Population needsbased funding is a way to

determine a health authority’s funding allotment based on the characteristics and needs of that region’s population. This approach does not guarantee that a health authority’s needs will actually be funded. As a result, there may be differences between the funding the health authorities identify as necessary and what they receive in any particular budget year. Once the ministry informs the health authorities of what their individual budgets will be, each health authority decides how to distribute the funding it will receive to each major program area. The health authorities develop plans for projected spending in each sector. To successfully fulfill its role as the steward of the health care system in B.C. , the health ministry needs to set standards and monitor and evaluate performance. To do this, the ministry must have consistent, reliable data from the health authorities that are responsible for service delivery. The Ombudsperson’s complete report is available at Sharen Marteny is a services consultant for seniors in Kelowna. 250-212-1257





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Correcting a body imbalance will strengthen your hips H ip pain is a common problem that can have a wide variety of caus-


The exact location of the hip pain can usually provide clues as to the underlying cause. Problems with the hip joint itself typically cause pain on the inside of the hip or the groin. Problems with the muscles, ligaments, tendons and other soft tissues that surround the hip joint will typically cause pain on the outside of the hip, upper thigh or outer buttock. Because the hip is of course connected to the rest of the body, hip pain can sometimes be caused by problems in other areas of the body, such as the

lower back or knees, called referred pain. Other causes of hip pain may be arthritis, including rheumatoid and osteoarthritis; injuries such as bursitis, hip or pelvis fracture, dislocation, sprains, strains, tendinitis, herniated discs, pinched nerves and sciatica. It can also be caused by more serious conditions such as cancer or osteoporosis. If hip pain cannot be resolved with self-care measures, treatment for hip pain may vary, depending on the problem that is causing it.

Most often it will involve medications such as antiinflammatories, pain killers, and cortisone shots James combined with Kaufman physiotherapy, exercises, and/ or taking a rest from our regular routine to allow the body time to heal. In more severe cases, surgery may be considered. Of course, we would all prefer a lingering problem to resolve rather than to manage it with medications, and to resolve it before it becomes serious enough to warrant surgery. This is where acupuncture


comes in. Acupuncture is a great option for pain and musculo-skeletal problems and typically yields very positive results in all types of pain problems, both chronic and acute. Treatments can help to relieve the pain quite quickly, and also to reduce inflammation and boost the body’s healing mechanisms, which may be just what is needed to resolve a lingering or chronic problem. In Chinese medicine, pain is often a due to an obstruction of the flow of qi-energy and blood throughout the body’s meridians or channels. Because qi-energy and blood circulation are what allow the body to perform its regular functions and also to

heal when injured, any time the flow is blocked, problems inevitably develop and pain occurs. Acupuncture focuses on removing these blockages to allow full circulation of qi-energy and blood through the body, resolving pain and weakness and allowing the area to function properly again. While musculo-skeletal problems like hip pain may be due to external causes such as a fall or an overuse injury, internal weaknesses of the body can complicate or aggravate a problem once it is there. Part of an acupuncturist’s job is to look at the overall health of the internal functions to find any areas of imbalance, particularly those that

affect the meridians of the hip. Imbalances will contribute to weakness in the hip and make it more prone to injury, as well as more slow to heal. A good example of this is a deficiency of the kidneys, which gradually weaken as we age. By improving overall health and correcting imbalances that have an influence on the hip, we can strengthen and improve the health of the hip area so that it functions better and is less prone to future injury down the road—all good news for those suffering from hip pain! James Kaufman is a Registered Acupuncturist at Okanagan Acupuncture Centre in downtown Kelowna.

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Capital News Tuesday, February 28, 2012 A17



Grads encouraged to avoid a ‘prom tan’

Beetle marked pine trees to be removed

High school students in the Okanagan and across B.C. are being encouraged to avoid the un natural tan look this year. With the support of the Canadian Cancer Society B.C. & Yukon, the 2nd annual Tan-Free Grad Challenge has been issued, as students are asked by their peers to forego the “prom tan.” “We want our classmates to embrace their skin tones and know that they don’t need to be tanned to be beautiful,” said Arianna Ormrod, a student at Kelowna Sec-

The City of Kelowna is removing more than 1,000 infested Ponderosa pines from city parks this spring to deter the spread of pine beetle infestation within the city Five locations have been targeted for removal of infested trees, including Knox Mountain Park, Dilworth Mountain Park-Summit, Dilworth Mountain Park-Selkirk, Mission Ridge Park and 4500 Jean Road. “Again this year, we are seeing an increased pine beetle infestation in areas surrounding Kelowna,” said Blair Stewart, urban forestry supervisor. “We are encouraging land owners to watch for and remove infested pine trees,” said Stewart. “However, in order to stop the spread of the beetle, it is important to remember that infected wood should not be used as firewood, transported, or stored for any length of time unless it is first debarked. Infested bark must be chipped, burned or buried.” The public is asked to stay out of areas where crews are working. Only infested and dead trees will be removed.

ondary School. “We want to get the facts about tanning out there so that our classmates can make their own informed decisions.” Melanoma skin cancer —the most severe form of skin cancer—is the third most common form of cancer for people between the ages of 15 and 29. In an effort to prevent skin cancer, Grade 12 students are leading the challenge by educating their peers on the dangers of Ultraviolet radiation from both the sun and indoor tanning equipment

and collecting pledges from fellow students to be tan-free for their graduation. “We know that there is no safe way to get a tan and that any use of indoor tanning equipment before the age of 35 can increase a person’s risk of melanoma” said student Sahil Ahuja. “I want to help change peoples’ attitudes towards tans and save my peers from making harmful choices,” said classmate Rachel Pagdin. Last year, more than 3,000 students pledged

to be tan-free for their graduation and the society hopes to increase this number significantly by engaging over 30 schools in 2012. In addition to the challenge, the society is advocating to the B.C. government to follow the lead of Nova Scotia and Southern Vancouver Island by banning indoor tanning for youth under 18—a recommendation that is shared by leading health organizations such the the B.C. Medical Association, the Canadian Dermatology Association, the

Medical Health Officers of B.C. and the B.C. Centre for Disease Control. A recent poll commissioned by the society shows that 75 per cent of British Columbians would support restricting youth access to indoor tanning equipment. The society has created a special web-link at where B.C. residents can write a letter to the health minister, telling him that legislation prohibiting indoor tanning for those under 18 is not directive, but rather health protective.


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Q Comes home with torn, damaged, or missing pieces of clothing, books, or other belongings Q Has unexplained cuts, bruises, and scratches Q Has few, if any friends, with whom he or she spends time Q Seems afraid of going to school, walking to and from school, riding the school bus, or taking part in organized activities with peers (such as clubs) Q Takes a long, “illogical� route when walking to or from school Q Has lost interest in school work or suddenly begins to do poorly in school Q Appears sad, moody, teary, or depressed when he or she comes home Q Complains frequently of headaches, stomachaches, or other physical ailments

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Q Positive views towards violence Q Often aggressive towards adults – including teachers or parents Q Marked need to control and dominate others and situations Q Boy bullies tend to be physically stronger than their peers Q Hot-tempered, impulsive, easily frustrated Q Often test limits or break rules Q Good at talking their way out of difďŹ cult situations Q Show little sympathy toward others who are bullied

This year, Feb. 29 is Pink Shirt Day in B.C. and other parts of Canada, an annual anti-bullying event that started after the now-famous mp paig gn. 2007 “sea of pink� campaign.

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They decided they should do something about it and went to a discount store, where they bought 50 pink shirts and tank tops to wear to school the next day. They also went online to round up support for their anti-bullying cause, which they dubbed a “sea of pink.â€? It worked. The next day, dozens of students were outďŹ tted with the discount shirts, but even better – hundreds of students showed up wearing their own pink clothes, some from head to toe. •


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Tuesday, February 28, 2012 Capital News A19

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It started in September 2007, when two teens at a Nova Scotia high school stood up for a younger student. David Shepherd and Travis Price, both in Grade 12, heard about a Grade 9 student at their school who had been bullied and threatened for wearing a pink polo shirt on his ďŹ rst day of school.

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Q Comes home with torn, damaged, or missing pieces of clothing, books, or other belongings Q Has unexplained cuts, bruises, and scratches Q Has few, if any friends, with whom he or she spends time Q Seems afraid of going to school, walking to and from school, riding the school bus, or taking part in organized activities with peers (such as clubs) Q Takes a long, “illogical� route when walking to or from school Q Has lost interest in school work or suddenly begins to do poorly in school Q Appears sad, moody, teary, or depressed when he or she comes home Q Complains frequently of headaches, stomachaches, or other physical ailments

Day Pink Shirt in honor of % up to

FF 5sele0cteO d items

arch onth of M for the m

3292 Hwy.97N Kelowna (1.5 km north of McCurdy Rd.) 250-807-7775 • 11-5 Tues.-Sat. •

A good place to be ...for fun ‌friendships experiences Thank you for joining us in taking a stand against bullying.

Visit our website at


Salon & Spa

Because Bullying isn’t cool... so don’t be a fool!

Proud to support Pink Shirt Day 330 Highway 33W • 250-765-7400


Make Things Better.


Trusted for 41 Years

Hours: MON-FRI 8:30-7:00 • SAT 9-5 D#5134

1200 Leathead Rd, Kelowna, B.C. • 250-491-2475 •

ting threats g llin ca name kicking







1101 Harvey Ave | 250.762.3228


(1.5 km north of McCurdy Rd.)

Best place in town for that big nite out! 250.860.2997

I Commit to “A BULLY-FREE LIFE� LIFE � 2815 Glenmount Court 250.707.3034

Adults • Teens • Kids • Self Defence

3292 Hwy.97N Kelowna 250-807-7775 • 11-5 Tues.-Sat.


Quality Security Training

Free class when you wear a Pink T-shirt Wednesday, February 29th To register Call 250-869-0111

OK Estates Furniture & More

Battle bullying on Pink Shirt Day February 29

The Frank McConnell School of Karate

Martial Arts Academy

arch onth of M for the m

‘It isn’t just a rite of passage. It doesn’t have to happen.’



FF 5sele0cteO d items



• Family hair and aesthetic centre • Unisex salon


Day Pink Shirt in honor of % up to


Call The Bridge for more info or to register, 250-763-0456 101-2903 Pandosy St, Kelowna (entrance on West Ave) 250.861.1312 •


Q Positive views towards violence Q Often aggressive towards adults – including teachers or parents Q Marked need to control and dominate others and situations Q Boy bullies tend to be physically stronger than their peers Q Hot-tempered, impulsive, easily frustrated Q Often test limits or break rules Q Good at talking their way out of difďŹ cult situations Q Show little sympathy toward others who are bullied

This year, Feb. 29 is Pink Shirt Day in B.C. and other parts of Canada, an annual anti-bullying event that started after the now-famous mp paig gn. 2007 “sea of pink� campaign.

Possible warning signs that a child may be a bully include:


Ages 7 & up!



hink Twice, Be Nice

Tuesday, Feb. 28 5:35-6:30pm


Kelowna’s Unique Children’s Boutique Scallywags promotes:

TIA COMER 2415 Reece Road, Westbank 778-754-1034

2243 Leckie Road, Kelowna

The bullies were reportedly never heard from again.

Q Has trouble sleeping or has frequent bad dreams Q Experiences a loss of appetite Q Appears anxious and suffers from low self-esteem

teasing stealing

FAMILY CHILDCARE “The bullying stops here.�

Hosted by

Great Way Martial Arts

ss izes

Possible warning signs that a child is being bullied include:

OK Estates Furniture & More

Bully Prevention Seminar

Register 250.762.4754 or


And Jesus said “Love one another as I have loved you.� John 13:34

You are invited to our FREE anti-bullying seminar on Pink Shirt Day! Join us in the crusade against bullying!

They decided they should do something about it and went to a discount store, where they bought 50 pink shirts and tank tops to wear to school the next day. They also went online to round up support for their anti-bullying cause, which they dubbed a “sea of pink.â€? It worked. The next day, dozens of students were outďŹ tted with the discount shirts, but even better – hundreds of students showed up wearing their own pink clothes, some from head to toe. •


2 201

u mories in pl

2271 Harvey Avenue • 105-1950 Harvey Ave. 250-717-0911

-Family classes & rates available -No long term contracts -Now accepting new members -Ages 5 and up -Ask about our Free Trial


Stop the bullying of children in the womb!

Wear pink on February 29th



1574 Harvey Avenue


First Memorial Funeral Services 1211 Sutherland Ave., Kelowna 250 762 2299


Tuesday, February 28, 2012 Capital News




Scott second best at Scotties

Warren Henderson


A third Canadian women’s curling title simply wasn’t to be for Kelowna’s Kelly Scott. After surviving a week of challenges—including a bout of the flu—the B.C. champs fell one step short of a storybook ending at the Scotties Tournament of Hearts. Instead, the fairy-tale conclusion belonged to the host province, as a redhot Heather Neodhin team defeated Scott 7-6 in Sunday’s championship game in Red Deer. Scott, third Sasha Carter, second Dailene Sivertson and lead Jacquire Armstrong finished the round robin of the 12team event in second place at 8-3. Then, in a superbly curled game Friday, Scott and Co. knocked off Manitoba’s Jennifer Jones in the 1 vs 2 playoff game to earn a direct berth to the final. But the day off didn’t appear to benefit the Ke-

lowna crew who were unable to recapture the same shot making prowess in Sunday’s finale. Riding the waves of the pro-Alberta home crowd, Nedohin broke open tight game with a three in the sixth end to take a 6-3 lead, then held off a frustrated B.C. team the rest of the way. Scott said the combination of Alberta’s solid execution and B.C.’s lack of sharpness told the story. “They didn’t give us much to work with, they executed very precisely, we were not sharp at all with our draw weight,” Scott said on “It was faster, slicker conditions out there and it took us all 10 ends to figure that out and that’s not good enough to win a championship final.” Early in the week, a flu bug took its toll on several teams at the Scotties, including the B.C. women. Third Sasha Carter was particularly hard hit, and was forced to miss



two games. Alternate Sherry Fraser took Carter’s spot and performed admirably. In addition, Scott was complimentary of Dailene Sivertson’s play as the three-time B.C. junior champ was playing in her first Scotties. And even though there is no title to show for it, Scott praised her teammates for an excellent week of curling under difficult circumstances. “I’m very proud of the team, we overcame many, many things this week,” said Scott, the 2006 and 2007 Canadian champ, “and you know how we played in that 1-2 game, we impressed ourselves and we impressed a lot

of people and we’re very proud of that.” As much as anything, the performance confirmed to the B.C. rink that the Scott team can still compete at the elite level of women’s curling in the country. And with the Winter Olympics in Sochi, Russia just two years away don’t expect the Kelowna skip or her team to step back from the game any time soon. Besides, Scott’s young son, Nash, enjoys watching his mom curl. “I think this means I’m not hanging them up quite yet,” Scott added. “My son, who would be the reason why I’d step away to give him more of my time, he had a fantastic week as well so, yeah, we’re still playing next year.” Meanwhile, Alberta will represent Canada at the Ford World Women’s Curling Championship next month in Lethbridge. whenderson


KELOWNA SKIP Kelly Scott watches while teammates Sasha Carter (right) and Jacquie Armstrong prepare to sweep Sunday in the final of the Scotties Tournament of

World biathlon silver

It seemed only a matter of time before Julia Ransom would make her presence felt on the international stage. But her breakout performance came earlier than even she expected. The 19-year-old from West Kelowna claimed her first-ever medal in international competition with a second-place showing in the women’s youth pursuit event at the Biathlon World Championships Sunday in Kontiolahti, Finland. Starting time-behindthe-leader in fifth spot based on Friday’s sprint results, Ransom charged

through the challenging 7.5 kilometre course in Finland to clock a time of 27:24.9. “It feels pretty good. I am really excited,” said Ransom, whose strength is the pursuit event. “It was a goal of mine to get on the podium at World Championships, but I definitely did not expect this today.” Ransom finished just over six seconds behind winner, Grete Gaim of Estonia, who missed just one shot in four rounds of shooting to post a time of 27:18.1. “I usually tend to go a bit too fast when I’m ski-

ing in packs, but I was in good control all day today,” Ransom added. “It was perfect conditions today and our skis were so fast thanks to our amazing wax techs.” On Friday, Ransom narrowly missed her firstever world championship medal, finishing fifth in the women’s sprint competition. Ransom had a perfect day on the range in her two rounds of shooting en route to clocking a time of 19:45.9 in the youth women’s six-kilometre sprint event.


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Sun look for new coach as Casey moves on An opportunity to coach at the university level was simply too good to pass up for Jason Casey. After one season as the head man of the Okanagan Sun, the 37-year-old Ontario native will coach next season at Queen’s University in Kingston, Ont. An all-star while he was a player at Concordia University in the 1990s, Casey will work with the Golden Gaels’ linebacking corps. The new job will have a familiar ring to it as Queen’s coach Pat Sheahan was Casey’s head coach at Concordia. Casey said his decision to resign from the Sun wasn’t an easy one. “I love the Sun organization and I’ve made a lot of friends here,” said Casey, who joined the Sun coaching staff as an assistant in 2007. “Anyone who knows me knows that I want to be a career football coach. This was an opportunity I just couldn’t pass up.” While Casey admits he has mixed feelings

ment,” Christensen said. “The door opened for Jason to make the move today. We wish him well; no one doubts that Queens has a heck of a coach on their staff.” Under Casey, the Sun finished second in the BCFC in 2011 with an 8-2 record, before losing

to the Langley Rams in the conference semifinal at the Apple Bowl. Casey became the club’s 11th head coach in March 2011 when the Sun relieved Peter McCall of his duties after two years in the position. Casey spent five seasons on the Sun coaching



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at the university level in Kingston, Ont. about leaving the Sun, he has complete confidence the club will move forward in his absence. “The Sun is in good hands with Howie (Zaron), Jay (Christensen) and the coaching staff that’s already in place. I’m going to miss the guys, but I know I will be watching them have a great season

when I’m out east.” New Sun general manager Jay Christensen said the feeling is mutual in that the club will miss a coach of Casey’s quality and passion. “It’s disappointing to lose Jason but at the same time this is what sports at this level is all about,” Christensen said. “Jason

has an opportunity to return to the East and coach at the university level where he had a lot of success as a player. “He has never made any secret about his desire to coach at university, and while we are making strides to move in that direction as an organization, we aren’t there at the mo-

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ourselves and make sure we’re playing the right way going into the playoffs,” said Huska, whose Rockets are 10 points back of fifth-place Spokane. “We’ve been in this holding pattern for a while now, we don’t realistically have a chance of catching Spokane, so we pretty much know what we have ahead of us. We’re going to face a really good team. We have to make sure our game is in order.” For the most part, Huska felt his club’s game was in order during the Rock-


staff, including three as the defensive coordinator. Christensen said the search is already underway for a new head coach. Inquiries about the position can be directed to the Sun general manager at, or at 250-212-2722.

ets’ recent four-game road trip to Alberta. With the exception of a disappointing 6-2 loss Friday in Lethbridge, Kelowna (26-29-3-6) showed the compete level the coaching staff was looking for in a 6-4 win over Edmonton, and a pair of one-goal losses to Medicine Hat and Calgary. “I thought three of the four games were good,” said Huska, whose Rockets picked up three points on the trip with a 1-2-0-1 record. “I thought we deserved a little better in Calgary (a 2-1 loss), we were playing our fourth

game in five, and they hadn’t played the night before. We didn’t get wins in Medicine Hat and Calgary, but the guys competed hard. “Lethbridge was another story,” Huska added, “when you see us still having games like that, it’s pretty tough to take.” One area Huska would like to see improvement in over the final three weeks of the regular season in the leadership department—particularly from the club’s healthy veterans. “I really find withoutm (injured veterans) Spencer

Main and Colton Sissons, we have a big void in the leadership department,” said Huska. “The coaches have found we’ve had to do more in that area than we’ve had to in the past.” Forward Bulmer Bulmer, 19, scored five goals over the four-game Alberta trip and now leads Kelowna in goals this season with 29 in 45 games. The Rockets return to action this weekend with a home-and-home series against the Blazers, Friday in Kamloops and Saturday at Prospera Place.

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A handful of Okanagan Athletics Club athletes attended their first meet of the season in Kamloops earlier this month and came home with four gold medals, three silvers and six bronze medals. Verena Stroda coached the 4X100-metre relay team of Keely WattsWatling, Amber Huggan, Britney Hearn and Erin Koyayko to a gold medal. Watts-Watling, 16, also set a meet record in shot put, throwing 9.97 metres, while Koyayko set a meet record in long jump with a distance of 5.32 metres. Koyayko, 19, took the gold medal in 200-metres, 60-metre hurdles and long jump and earned Silver in 60-metres and shot put. Watts-Watling earned gold in 400-metres, a silver in long jump and a Bronze in shot put. Hearn, 19, earned a bronze in 60-metres, Saskia Kowallik, 16, earned a bronze in 400-metres and 800-metres while Freerik Haskamp,16, took home bronze in 800-metres and Alex Taylor, 14, won bronze in high jump.




Season starts with medals






The Kelowna Fripp Warehousing Rockets and Kamloops will meet Sunday in the deciding game of their best-of-three Okanagan Mainline midget tier 1 playoff series. Face off at Memorial Arena is 4:45 p.m. In the series opener last Friday, the effect of a lengthy layoff was evident as a sluggish Rockets team lost 4-1. Braeden Cyra scored the lone marker for Kelowna. The Rockets rebounded Sunday in Kamloops with a 5-4 victory in overtime. Riley Stewart scored a hat-trick including the game winner in OT. Josh Blanchard and Ryan Lawson also scored, while Andrew MacLeod had three assists. The Rockets will host the B.C. tier 1 midget championship during spring break.

Capital News Tuesday, February 28, 2012 A23


Ok Rockets look playoff ready With just one weekend left in the B.C. Major Midget League season the Okanagan Rockets showed they can compete with the elite teams. The Rockets split games with the first-place Vancouver Northwest Giants, winning Saturday 2-0 before a 6-3 loss Sunday at the CNC. Saturday’s was just the fifth regular time loss for the Giants this season, who complete the season in first place in the BCMML with a 29-5-6 record. After Brenden Mills shutout the Giants 2-0 on Saturday with goals coming from Parker Bowles and Alex Gran, Vancouver took advantage of some Okanagan penalty trouble on Sunday in the 6-3 win. “We allowed the Giants to get under our skin this afternoon” said Rock-

ets general manager David Michaud after Sunday’s game. “We pride ourselves on being a disciplined team, and we threw that away today. I hope for our sake we can take away something from this contest and learn from it heading into the playoffs in two weeks.” While the Giants sit in first place, the rest of the playoff picture in the BCMML is less clear. At 19-11-8 the Rockets have clinched a playoff birth and sit in a tie for third place with the Vancouver NE Chiefs. Greater Vancouver is just two points back so playoff seeding will be determined on the the league’s final weekend. The Rockets will conclude the regular season with a pair of games in Nanaimo next weekend

against the North Island Silvertips. The ‘Tips will be fighting for their playoff lives as they trail the Fraser Valley Bruins and Valley West Hawks by a single point heading into the final weekend. The Rockets meanwhile remain in a 3-way dog fight for home ice advantage. Just two points separate the Rockets, Chiefs, and Canadians heading into next weekend. While the Rockets do battle against the Silvertips, the Canadians host the 2nd place Cariboo Cougars and the Chiefs finish at home against the Fraser Valley Bruins. A third or fourth place finish would have the Rockets starting the playoffs at home. A fifth place finish means starting on the road. “Next weekend will

Warriors split a pair a better kid. He’s such a solid guy and he’s come so far this year,” said Warriors head coach Rylan Ferster of the 17-year-old Cave. “He’s a very tough defenceman to be one-onone against and he knows exactly who he is. Good things happen to good people.” The Warriors now sit at 20-27-2-7 and with just four out of eight teams in each conference making the BCHL playoffs this year, the Warriors will miss the playoffs for the first time in its history. The BCHL has already scrapped this year’s playoff format in favour

NOTES: • The Prince George Cougars of the WHL have added Kelowna born Morgan Johnston to their 50-player protected list. • The Rockets finished their home schedule with a record of 11-6-3. They outscored their opponents by a 92-61 margin on CNC ice. • Bowles remains tied with James Dobrolowski with 68 points for the single season Rockets scoring record.

of a yet-to-be-determined format for next year and it’s expected more teams will qualify for post season play. However this year the Warriors will be forced to watch from the sidelines. Westside fans will have two more opportunities to watch the Warriors at home as they host Chilliwack and Vernon this coming weekend before closing out their schedule on the road March 9 and 10.

The Kelowna Chiefs will host the Osoyoos Coyotes Tuesday at Rutland Arena in Game 4 of their KIJHL first-round playoff series. Face off is 7 p.m. Game 3 of the Okanagan Division semi-final was played Monday night in Kelowna. A final score wasn’t available at Capital News press time. The teams split the first two games of the series over the weekend at the Sun Bowl in Osoyoos. On Friday, Scott Renner notched the game winner on a power play as





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WARREN HENDERSON at or call 250.763.3212 The Capital News also welcomes contributed photos and write-ups from parents & coaches.


OKANAGAN ROCKETS forward Morgan Johnston (right) battles Jarid Lukosevicius of the Vancouver Northwest Giants in B.C. Major Midget League action Saturday at the Capital News Centre.

Chiefs host Osoyoos Coyotes


The Westside Warriors split a pair of games at Royal LePage Place on the weekend as they continue to play out the B.C. Hockey League schedule on the outside of the playoff picture. The Warriors dropped a 4-1 decision to Prince George in front of over 1,200 fans at RLP on Friday night before edging Trail 5-4 on Saturday night. Defenceman Dustin Cave scored his first goal of the season in the third period of Saturday’s game, the winning goal in the victory over Trail. “It couldn’t go in for

be big for us, we have played some good hockey at the Capital News Centre this year and it would be a great place to play that first round,” said head coach James Eccles. “No matter where we end up, we know we are going to face a tough, quality opponent.”

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the Chiefs won 4-3. Dane Rupert, Braeden Hikichi and Josh McEwan each scored once, while Kirk Reeve had two assists. On Saturday, the Coy-

otes bounced back with a 9-3 win, scoring five times on 13 power play chances. Mitchell Steinke, T.J. Dumonceaux, and Brent Lashuk scored for

the Chiefs who trailed 3-0 and 7-1 by periods. Game 5 will be played Thursday in Osoyoos, with Game 6 back in Kelowna on Friday.

care about your carrier

Especially during the winter months when it’s icy, cold, snowy and dark outside, think about the carrier who’s walking the streets to deliver your Capital News.. Please take the time to clear a path to your door, and leave on an outside light to enable your carrier to safely accomplish their task.



Tuesday, February 28, 2012 Capital News


All-star honours for Speijer While racking up 28 kills in a single contest, Nate Speijer proved he was a player to keep an eye on. The total is even more impressive considering it was not only his first year of CIS competition, but his first match. That performance set the tone for the UBC Okanagan outside hitter

who took his game to the next level in 2011-12 and earned Canada West allstar recognition. A dominant players for three seasons in the BCCAA, Speijer proved capable of doing the same in Canada West as his name appeared among the leaders in several offensive categories. UBC Okanagan coach

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Greg Poitras was pleased with his veteran hitter’s ability to take his game to the next level as the team jumped to a more difficult league. “Nate had a great year,” said Poitras. “He really never skipped a beat with the big jump to CIS and all the teams and coaches keying on him. It was great to see him rise to the occasion. There is no doubt Nate is already preparing himself to be an even more complete player next year for the Heat.” Speijer was fourth in points scored in Canada West with 4.55 per game, third in kills per set at 3.98, sixth in service aces with 19 on the year and he was also 19th in hitting percentage at .255. It

For a free copy of this pattern, please visit: Click on pattern number 2266. Once you have received your pattern any queries can be directed toll free to Diamond Yarns at 1-800663-8566.

is a testament to Speijer’s durability and his ability to carry the team to a playoff spot in its first Canada West season, as he was fifth in total attempts at 591, second in a per set average at 9.23. Speijer had a season high of 28 kills in his first Canada West matchup Oct. 28 at home versus Winnipeg, this was the second highest total in Canada West this year and he did it in only four sets. He had more than 20 kills twice more on the year, 24 versus Regina on Jan. 27 and Feb. 4 in Saskatchewan versus the Huskies, both of the matches were wins for the Heat and wins UBC Okanagan needed to qualify for the post season.


THE HEAT’S Nate Speijer is a Canada West all-star in men’s volleyball.

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Capital News Tuesday, February 28, 2012 A25

SPORTS The B.C. Winter Games concluded Sunday in Vernon, with Kelowna and area Zone 2 Thompson Okanagan athletes winning their share of medals. Results for local athletes will appear in Thursday’s edition of the Capital News.

KELOWNA’S Gillian Callaghan (clockwise from above) passes her last gate during the alpine skiing competition at the B.C. Winter Games events held at Silver Star Mountain Resort; Brooke Murray of Kelowna takes to the vault at the Vernon Priest Valley gymnasium; Jasmine Wood from the Kelowna Skating Club warms up on the Vernon Priest Valley ice surface before performing; Kelowna’s Breanna Berndsen of the Thompson Okanagan team crashes the net against Fraser/Delta on Friday at Wesbild Centre.

Doug Farrow photos

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Tuesday, February 28, 2012 Capital News


How diabetics can combat Being mindful of the taxpayer suffering a heart attack

H.H. Chirayath


According to Statistics Canada, heart disease is the second leading cause of death in Canada after cancer. Heart attacks can happen at all ages, even among young people. Some of us will only have a single heart attack in our lives, but it could be a fatal one. With the advances in medicine, it is now possible to see people managing well who have had three or four heart attacks. This is something taht was considered impossible until a few decades ago. As our knowledge of heart attacks has improved over the years, more effective ways for treating them become available. Scarcely a year goes by before a new development comes along that improves those outcomes even further. Cardiology has become a highly technical specialty, with new interventions prolonging life and improving the qual-

ity of life. However, despite all these new modern developments, one dictum remains as true now as it was at the beginning of time—prevention is better than cure. No matter how advanced the interventions are today, the best treatment for a heart attack will always be take the steps to prevent one in the first place. So how do you prevent a heart attack? While one could probably write a book on that subject, let me focus here on how to prevent a heart attack for patients who have diabetes. Three factors are crucial—your diabetes control, your blood pressure and your cholesterol level. Obviously there are many other factors, but I feel these three are the most important. We talk about the importance of diet and exercise in improving your diabetes. Making these modifications in your lifestyle will also help improve your blood pressure and cholesterol levels.

What should the target blood pressure be for a patient who has diabetes and who wants to avoid a heart attack? Different experts have different views on this as there is no one definite answer, but a blood pressure reading with the top figure (the larger of the two numbers) less than 130 is a good target to aim for. Cutting down on salt is an important factor in lowering your blood pressure and so is losing weight. Reducing the amount of fat and carbohydrate in your diet improves your cholesterol and your diabetes. Changing your diet in this manner will also help you to lose weight which will then help lower your blood pressure. So you can see that the benefits of lifestyle modification are all inter-related and this makes them very important to adopt, whether you have diabetes or not. Dr. H.H. Chirayath is a Kelowna doctor who specializes in diabetes.


VOLUNTEERS NEEDED! Would you like to be a part of West Kelowna becoming the next Kraft Hockeyville? We need volunteers to help promote & educate on the voting process. Contact: Carly Malchuk Carly Gough


here’s an old capital borrowing and saying among financial strategies politicians for local government. that “there’s only one It would be a potaxpayer.” tential conflict of inWhether specific terest if the inspectax dollars go to Ottor were to approve tawa, Victoria or varborrowing for a projious municipalities, ect, and then judge taxpayers have a right whether the local to know they’re getgovernment has imting value for their plemented that projmoney. ect efficiently and efBen Stewart They have a right fectively. to know where their The Auditor Genmoney goes, and how it’s spent. eral for Local Government, on the The Auditor General for Local other hand, would be independent Government Act is a positive step in and offer objective, non-binding adthat direction. vice. The idea is to create an office Local governments can then that will conduct performance auchoose whether or not to heed this dits of local government operations, advice, based on what makes sense share best practices and ideas from for their communities and the priorother jurisdictions, and provide obities of their citizens. jective advice to help them be more Property taxes increase for efficient and effective. many reasons, but one of them is This AGLG will not cost local project cost overrun—the Auditor governments a penny—in fact, the General for Local Government can province will fund the AGLG ofhelp address that. fice. For a concrete example, conBut this is not about increasing sider West Kelowna’s Royal LePprovincial supervision over local age Arena. governments. It is about providing A few years ago, the Central an independent opinion about the Okanagan Regional District held effectiveness, efficiency and econo- a referendum to approve construcmy of local government programs. tion of an arena. The referendum set The NDP has argued that the In- a borrowing limit of just under $3.3 spector of Municipalities can hanmillion, on a construction budget of dle these duties. The inspector’s just over $5.1 million. main role is to approve long-term For a variety of reasons, the final

cost ended up more than doubling, at over $12.7 million. The project lacked adequate controls and clearly defined accountability; the public’s consent for the cost increases was not obtained; and success was not defined as “on budget.” The District of West Kelowna, in reviewing this project, provided a report for council, “Lessons Learned From The building of Royal LePage Place,” available on the district’s website. An Auditor General for Local Government could have reviewed this project and provided objective, independent advice during construction. In short, it could have saved money for taxpayers. There are plenty of other examples of programs the AGLG could review, from garbage collection services to environmental conservation programs to fire services. Each could be audited to see if it operates in the most cost-effective manner, if it achieves its objectives, and if it could be more efficiently organized. Eliminating waste, sharing best practices, and keeping costs down: these aren’t partisan issues, but goals shared by every town, city, and municipal district. Ben Stewart is the Liberal MLA for Westside-Kelowna.


Kelowna North & Glenmore

#KC01005600 – 76 Papers Bernard Ave. 700 to 1099 Odd Side Only, Ethel St.1500 to 1699, Gordon Dr. 1500 to 1698 Even Side Only, Lawrence Ave. 700 to 1099, Leon Ave. 700 to 1099 #KC04003000 – 47 Papers Cerise Dr, Kelview St, Koby Crt. #KC04005700 – 194 Papers Bernard Ave.1115 to 1299 Odd Side Only, Centennial Cres.1101 to 1298,Gordon Dr.1500 to 1599 Odd Side Only, Kelglen Cres.1201 to 1297, Lawrence Ave.1180 to 1298, Richmond St.1500 to 1745

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Crawford Rd.1605 to 1625 Odd Side Only,Crawford Crt, Parkridge Dr.4610 to 4695, Parkridge Crt. #KC03013602 – 40 Papers Westridge Dr.4732 to 4890,Westridge Crt,Woodridge Rd, Woodridge Crt. #KC03013402 – 45 Papers Crawford Rd.1415 to 1535,Mission Ridge Rd, Mission Ridge Dr. 1383 to 1549, Westridge Dr. 4570 to 4590 #KC03013603 – 59 Papers Canyon Falls Crt, Canyon Ridge Cres, Canyon Ridge Crt, Canyon View Crt, Mid Ridge Crt, Westridge Dr.4920 Only #KC03013800 – 28 Papers Okaview Rd.459 to 495 #KC03014003 – 43 Papers Conally Lane Main St, McCarren Ave.351 to 436, Winslow St. #KC03014205 – 51 Papers Mica Crt, Quartz Cres, South Crest Dr.500 to 546

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West Kelowna #KC09006812 – 35 Papers Alexandria Way #KC10004114 – 53 Papers Braeburn Crt,Ridge Blvd. #KC10007210 – 40 Papers Glen Crt,Glenmount Crt, Glenway Crt, Glenway Rd. 3849 to 3882, Lower Glenrosa Rd. 2805 to 2835 Odd Side Only #KC10007310 – 40 Papers Glenford Rd, Glenview Rd, Woodell Rd, Lower Glenrosa Rd.2841 to 2869 Odd Side Only #KC10007410 – 34 Papers Lower Glenrosa Rd.2816 to 2888 Even Side Only, Webber Rd.3591 to 3723 #KC10007510 – 76 Papers Glenway Rd.3701 to 3806, Lower Glenrosa Rd.2746 to 2758, Pleasantview Rd, Salloum Rd. #KC10007910 – 63 Papers Barney Rd,Dunbarton Rd.3435 to 3551, Webber Rd.3345 to 3531 Odd Side Only #KC10008710 – 52 Papers Fairview Crt, McCormick Rd, Parkhurst Rd, Parklane Rd, Parkview Crt. #KC10010310 – 27 Papers Country Pines Dr, Country Pines Gate, Country Pines Way

For information, contact our circulation department ~ 250-763-7575

Visit the Capital News website

Capital News Tuesday, February 28, 2012 A27








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JEREMY TOMLISON, a craftsman with Lie-Nielson Tools, shows onlookers the fine art of hand tool wood craftsmanship in a demonstration in an Okanagan College woodworking studio.





Workmanship demonstrated with hand tools

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Wade Paterson

Copyright Š 2011 by Penny Press





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61. 63. 65. 66. 67. 68. 69.

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Students of the Okanagan College studio woodworking program and members of the public received some hands-on instruction regarding the artistry of fine woodworking earlier this month. Jeremy Tomlinson of Lie-Nielson Tools was on hand to show demonstrations and answer questions. In a week-day workshop Tomlinson enjoyed the chance to interact with several students and a few members of the public. â&#x20AC;&#x153;Itâ&#x20AC;&#x2122;s been great to work with the students; I found (them) to be an engaging crowd,â&#x20AC;? said Tomlinson. â&#x20AC;&#x153;I think theyâ&#x20AC;&#x2122;re at a pretty good standard here. The kinds of questions that were posed and the interest level was very refreshing. Tomlinson added that what his teaching was very much â&#x20AC;&#x153;in syncâ&#x20AC;? with what the students have been learning at Okanagan College. On the weekend, the crowd was mostly local residents who were interested in learning more about hand tools. â&#x20AC;&#x153;I try and take them through a general process of learning the founda-

tions of sharpening, which is the genesis of hand tool wood work. â&#x20AC;&#x153;Sometimes people just come to learn, not necessarily with a particular topic in mind. A lot of these (demonstrations) are just foundation skills that apply to anybody working within tools, or power tools for that matter.â&#x20AC;? According to Tomlinson, the questions he fielded over the two days covered a wide variety of issues and were usually generated as he conducted demonstrations. Tomlinson said that the use of hand tools can be very beneficial. â&#x20AC;&#x153;They give us a way to be able to bring finesse to the work, as opposed to brute force.â&#x20AC;? The Lie-Nielson Tools staff member travels across Canada doing similar demonstrations. When asked whether or not his job, and working with hand tools, requires patience, he quickly shook his head. â&#x20AC;&#x153;It doesnâ&#x20AC;&#x2122;t take any patience from me. I enjoy doing this. I enjoy being able to transfer something to someone else and leave them with a confidence that they can go home and do it.â&#x20AC;? wpaterson


Tuesday, February 28, 2012 Capital News

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It is with great sadness that we announce the passing of John Joseph Newman. After a courageous battle with cancer, John passed away peacefully in his sleep at Kelowna Hospice House. John is survived and lovingly remembered by his wife Joyce, son Jay of Toronto, sister Elsa (Peter) of Toronto. We are thankful for the time we had with him and are comforted that he is no longer in pain. John had been an international horseshow judge for in excess of 25 years. After his retirement from the show ring, he continued to coach on a private basis. We would like to thank the wonderful staff at Hospice House for their care, attention and compassion, also a special thank you to Dr. Rachel Carver. A celebration of life will be held on Tuesday, February 28th at 1:00 pm at SpringďŹ eld Funeral Home, 2020 SpringďŹ eld Road, Kelowna, BC. In lieu of ďŹ&#x201A;owers, memorial donations may be made to the Central Okanagan Hospice Association â&#x20AC;&#x201C; Hospice House, 2035 Ethel Street, Kelowna, BC, V1Y 2Z6. Condolences may be sent to the family by visiting www.springďŹ 250-860-7077.

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LARSON, NAOMI JOAN Passed away suddenly and unexpectedly on Tuesday, February 21, 2012 at the age of 19. She is survived by her mother Marilyn Larson; sister Kimberley Larson (Tyler Lee) and countless loving friends and caregivers. Naomi profoundly touched the lives of every person she met with a determined and optimistic attitude; she was always full of happiness, love and life. She truly loved the world and everyone in it. To honor Naomiâ&#x20AC;&#x2122;s love of sports, please wear your favourite teamsâ&#x20AC;&#x2122; jersey or sports attire to the service. A time of visitation will be held on Monday, February 27th from 2:00 to 4:00 pm at SpringďŹ eld Funeral Home, 2020 SpringďŹ eld Road, Kelowna, BC. A Memorial Service will be held on Wednesday, February 29th at 1:00 pm at SpringďŹ eld Funeral Home. As an expression of sympathy, you may send ďŹ&#x201A;owers or memorial donations to the City of Kelowna Parkinson Rec Centre (In Memory of NaomiLarson), 1800 Parkinson Way, Kelowna, BC, V1Y 4P9. Condolences may be sent to the family by visiting www.springďŹ, 250-860-7077.

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Beloved husband of Vivianne, passed away February 23, 2012. He is survived by his children: Valerie (Jerry) Harris, Todd (Judy), Steven (Angie), Karen (Martin) Piatt, hisgrandchildren: Nichole (Dan) Mayer, Chelsey Mayer, Dr. Meghan (Steve) Garner, Sean, Natalie and Cooper; great grandchildren: Austin, Michael, Angela, Abbey; brothers Omer (Sophie), Al, sister Lorette (Alaine), Gloria Petre and children, extended family John (Dani) Mayer, Zae Robertson, Brian and Carole Tallon. Predeceased by grandson Jasper Raymond and nephew Greg Campbell. Ray was born in Swan Lake, Manitoba on September 23, 1931 to Cyril and Maria Brandt (deceased). Ray was a 29 year veteran of the R.C.M.P. with postings in BC, Ottawa and Saskatchewan. He met Vivianne McDiarmid in Kamloops and was smitten, and they were married on August 11, 1956. Ray cherished Viv (she saved him so often!), his four children, their spouses and grandchildren and great grandchildren. Despite trying to portray a tough-cop demeanor, he had a soft heart and undertook many compassionate acts in his life. Ray had an immense admiration for the natural world, enjoying every moment at the Adams Lake cabin, ďŹ shing with his kids on the Clearwater River, building the log cabin and watching the prairie sunrise from his goose pit or the surf tumble in Hawaii. Rayâ&#x20AC;&#x2122;s quick wit engaged people immediately, creating lifelong friendships with people from across Canada. A consummate entertainer, Ray loved to perform his â&#x20AC;&#x153;rain danceâ&#x20AC;?, tell tall tales, play practical jokes or cut a rug with Viv, always accompanied with a song or some talented whistling. He was always happy working with his skilled hands, from woodworking to plumbing or just tinkering. He hated computers with a passion! Rayâ&#x20AC;&#x2122;s biggest privilege was being in charge of the Honour Guard for John Diefenbakerâ&#x20AC;&#x2122;s funeral. He loved curling, ďŹ shing, camping, skating and hockey and playing bridge. Ray loved the quality of life he and mom shared at the Lexington. His retirement years spent with family and friends were the happiest of his life. His many friends at the Lexington will miss him as much as he will miss them. He loved his family and will be greatly missed by all of us!!! A heartfelt thanks to all of the doctors, nurses and support staff in Emergency, and the ICU/Cardiac Unit, Kelowna General Hospital and a very special thanks to Dr. Rolf, Dr. McCauley and Dr. Campbell. A Celebration of Rayâ&#x20AC;&#x2122;s Life will be held on Tuesday, February 28, 2012 at 11:00 am at the Lexington Clubhouse, 650 Lexington Drive, Kelowna, BC. In lieu of ďŹ&#x201A;owers, memorial donations may be made to the ICU/ Cardiac Unit, Kelowna General Hospital Foundation, 2268 Pandosy Street, Kelowna, BC, V1Y 1T2. Condolences may be sent to the family by visiting www.springďŹ, 250-860-7077.


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Grandmaâ&#x20AC;&#x2122;s cream buns, turkey dressing with raisins, 'RANDMASĂĽCREAMĂĽBUNS ĂĽTURKEYĂĽDRESSINGĂĽWITHĂĽRAISINS

lemon pie, ham and dumplings the â&#x20AC;&#x2DC;soupâ&#x20AC;&#x2122;, LEMONĂĽPIE ĂĽHAMĂĽANDĂĽDUMPLINGSĂĽTHEĂĽ@SOUP ĂĽ nice houses, furnishings and designing them, NICEĂĽHOUSES ĂĽFURNISHINGSĂĽANDĂĽDESIGNINGĂĽTHEM

Anagretâ&#x20AC;&#x2122;s chocolate, friends !NAGRETSĂĽCHOCOLATE ĂĽFRIENDS She will be missed by many. At Lorraineâ&#x20AC;&#x2122;s request there will 3HEĂĽWILLĂĽBEĂĽMISSEDĂĽBYĂĽMANYĂĽ!TĂĽ,ORRAINESĂĽREQUESTĂĽTHEREĂĽWILLĂĽĂĽ be no service. Alternatives Funeral and Cremation Services BEĂĽNOĂĽSERVICEĂĽ!LTERNATIVESĂĽ&UNERALĂĽANDĂĽ#REMATIONĂĽ3ERVICESĂĽĂĽ were in care of arrangements. WEREĂĽINĂĽCAREĂĽOFĂĽARRANGEMENTS

Capital News Tuesday, February 28, 2012 A29








Childrenâ&#x20AC;&#x2122;s Misc

Childrenâ&#x20AC;&#x2122;s Misc


Childcare Available AT TIGGER & ME Too Daycare: Spots available for 21/2 5 yr olds & After school care. Rutland Area. Call 250-8788444

Caretakers/ Residential Managers

Help Wanted

DATING SERVICE. LongTerm/Short-Term Relationships, Free to try!!! 1-877-2979883. Live intimate conversation, Call: #7878 or 1-888-5346984. Live adult 1on1. Call: 1866-311-9640 or #5015. Meet Local Single Ladies. 1-877804-5381. (18+).

Business Opportunities

Choosing a Daycare or Pre-School? Advertise your Daycare spaces available here the 1st Tuesday of every month in the Kelowna Capital News and reach 50,000 homes each edition. $99 per issue + HST Full color. Contact Phone 250-763-7114





250-860-7077. ĂĽ  

DALCIN, VITTORINO (VICTOR) After a courageous battle with cancer, Victor went to be with the Lord on Friday, February 24, 2012 at the age of 77. Survived by his loving wife Angela, of 52 years; daughters: Silvana Floch (Michael) of Courtney, BC, Claudia Visser (Chris) of Calgary, AB; three grandchildren: Nicole Floch, Martina Visser, Jack Visser; brother Giacomo (Isabella) and their daughter Lisa and extended family in Italy. Victor came to Canada in 1954 from Italy, moving to Winnipeg until 1994, when he retired and moved to Kelowna, BC. Victorâ&#x20AC;&#x2122;s family would like to express their sincere thanks to Dr. Larry Bobyn and the nurses of Interior Health. A Mass of Christian Burial will be celebrated on Friday, March 2nd at 10:30 am at St. Charles Garnier Parish, 3645 Benvoulin Road, Kelowna, BC with interment to follow in the Kelowna Memorial Park Cemetery. In lieu of ďŹ&#x201A;owers, memorial donations may be made to the Canadian Cancer Society.

RIEGER, PHYLLIS Passed away February 23rd, 2012 at the age of 84, surrounded by her family in a room ďŹ lled with love. Phyllis is survived by sons: Ken (Suzanne), Tim (Maureen), Terry (Lil), Bruce (Myrna), and Russell, and daughter, Connie Mitchell (Keith). Ten beloved grandchildren: Nikki (Nathan), Bryan, Kelsey (Adam), Lindsay (David) Boyd, Erica (Jason), Jacqueline (Adam), Eric, Elise (Josh), Victoria and Adam and one great-grandchild, Mirabella Boyd. Sisters: Madeline Nicholls, Jenny Bachmann, Diane (Gary) Hucal, one brother, Ted Knorr, and many other family members. Phyllis and her late husband Adam were a pioneering orchardist family in the Belgo area. They were very active in the sporting community of Rutland and founding members of both St. Theresaâ&#x20AC;&#x2122;s and Holy Spirit parish. The family wishes to thank the very caring staff at SunPointe, and Peg Budd and her team for all their kindness and support. Prayers will be held on Friday, March 23rd at 7:00 pm at SpringďŹ eld Funeral Home. A Mass of Christian burial will be celebrated on Saturday, March 24th at 10:30 am at St. Theresaâ&#x20AC;&#x2122;s Catholic Church, with internment to follow in St. Theresaâ&#x20AC;&#x2122;s cemetery. In lieu of ďŹ&#x201A;owers, donations may be made to the BC Heart & Stroke Foundation or to Kelowna Right to Life. Condolences may be sent to the family by visiting www.springďŹ 250-860-7077

SINGING TELEGRAMS! Fun! Unexpected! Memorable! Call Today! 250-717-5950 Linda THINKING OF SELLING YOUR PROPERTY? For a conďŹ dential, no obligation, FREE market evaluation of your property call Mark Jontz, Royal Lepage 250-861-6002 or cell 250-717-6330 anytime.


Timeshare CANCEL YOUR Timeshare. No Risk Program. Stop mortgage & maintenance payments today. 100% Money back guarantee. Free Consultation. Call us now. We can help! 1-888-356-5248.

Travel BRING THE family! Sizzling specials at Floridaâ&#x20AC;&#x2122;s best beach! New Smyrna Beach, Florida. See it all at: www.nsbďŹ&#x201A; or call 1-800-214-0166. HAWAII ON The mainland, where healthy low-cost living can be yours. Modern Arenal Maleku Condominiums, 24/7 secured Community, Costa Rica â&#x20AC;&#x153;the most friendly country on earthâ&#x20AC;?! 1-780-952-0709;

Career Opportunities

Childcare Wanted PERMANENT FT Live-in care giver reqâ&#x20AC;&#x2122;d for 4 yr.old boy $9.50/hr/$1646.67/mo. Peachland. Susan 250-767-2858

Employment Business Opportunities ADVERTISE YOUR BUSINESS to Every Hunter in BC! Advertise in The BC Hunting Regulations Synopsis 2012-2014 publication. Increased circulation 250,000 copies! Tremendous Reach, Two Year Edition! Contact Annemarie at 1 800 661 6335 or Be Your Own Boss! Attention Locals! People req. to work from home online. Earn $500$4500+ P/T or F/T. Toll Free 1.877.880.8843 leave mess. â&#x20AC;&#x2DC;BUSINESS LOANSâ&#x20AC;&#x2122; Canâ&#x20AC;&#x2122;t get the attention of your banker? For a new start up or expansion loans, contact Community Futures Developement Corp. Dave Scott, Loan Manager, 250-868-2132 ext 227

DONâ&#x20AC;&#x2122;T MISS this opportunity. 30 year manufacture expanding across Canada. Fencing, decks and docks. Expanding your business or start new. 1800-465-9968. Email: EARN EXTRA INCOME! Learn to operate a Mini-OfďŹ ce Outlet from home. Free online training, ďŹ&#x201A;exible hours, great income, GET paid every time the phone rings. 250-980-3302 & listen to the voice message. GIFT BASKET FRANCHISE FOR SALE. Home based in Kelowna, (Okanagan Territory) $16,500 Includes gift baskets, product, ribbon etc. Also website, email, head ofďŹ ce support, gift basket designs, selling & accounting etc. Serious enquiries only, Please Call 778-753-4500

Career Opportunities SPROTT-SHAW RCA training info session Feb 28th, 12-6pm at Mariposa Gardens. Bring this ad and your registration fee will be waived! Find out how to save an additional $800 on tuition! Call 250-4958124 for more info.


COFFEE SHOP for sale Lower Mission. Moving-- car + more all included. $39,500 obo Todd 778-7533735 Financing avail.

Career Opportunities

Career Opportunities

Fort McMurray

 02725&2$&+'5,9(56 Â&#x201E;  6,7(6(59,&(%86'5,9(56 Â&#x201E;




MAINTENANCE MANAGER wanted - 150 unit complex. Knowledge of Geothermal Systems. Electrical and or Plumbing ticket. Leadership Mgmt exp. Highly organized & time mgmt skills. Fax resumes (250)-763-2107

Childcare LIVE in Nanny wanted. Grand Forks area. Wages paid to care for teen. Must have valid drivers license. Must be positive and responsible. Call 250442-6060 or 250-309-9566

Drivers/Courier/ Trucking Class 1 Drivers to haul dry vans Western Canada & US. Only drivers with 2 years exp. & US border crossing capability. Local Drivers also required. Dedicated tractors, paid drops, direct deposit. No phone calls Fax 250-546-0600

Education/Trade Schools AIRLINES ARE Hiring- Train for high paying Aviation Maintenance Career. FAA approved program. Financial aid if qualiďŹ ed- Housing available. Call Aviation Institute of Maintenance (877)818-0783. Become a Psychiatric Nurse - train locally via distance education, local and/or regional clinical placements and some regional classroom delivery. Wages start at $30.79/hr to $40.42/hr. This 23 month program is recognized by the CRPNBC. Govâ&#x20AC;&#x2122;t funding may be available. Toll-free 1-87-STENBERG INTERIOR HEAVY EQUIPMENT OPERATOR SCHOOL Locations in Alberta & BC. Hands on real world training. Full sized equip. Job placement assist. Funding Avail. 1-866399-3853 TAYLOR PRO TRAINING *Heavy Equipment Operator Training *Commercial Driver Training Call today 1-877-860-7627 TRAIN TO be an Apartment/Condominium Manager at home! We have jobs across Canada. Thousands of graduates working. 31 years of success! Government certiďŹ ed. or 1-800-6658339, 604-681-5456. WORK FROM Home. Largest Medical Transcriptionist employer in Canada looks to CanScribe for 100 more Mtâ&#x20AC;&#x2122;s. We need more students! Enroll today! 1-800-466-1535

Farm Workers

Reservation and Sales Coordinator Competition #: FP-2012-016

Fortis Properties is currently recruiting for the position of Reservation and Sales Coordinator for the Holiday Inn Express Kelowna Conference Centre located in Kelowna BC. The successful applicant will be responsible for assisting both the Rooms Division Manager and the Sales Manager in the coordination of daily functions. Responsibilities will include making room reservations, assisting with group contracts and dealing with group inquiries. We are seeking an enthusiastic individual with a strong commitment to providing exceptional customer service, combined with excellent interpersonal and organizational skills. Prior experience in the hospitality industry and strong computer skills would be considered an asset. A competitive compensation and comprehensive benefits package is provided. Please forward your resume on or before March 7, 2012.

Owned and Operated by

Jennifer Kuiack Rooms Division Manager Holiday Inn Express Kelowna Conference Centre 2429 Highway 97 N. Kelowna, BC V1X 4J2 Fax: 250-763-7555

BOPARAI Orchard reqâ&#x20AC;&#x2122;s, Pruning, thinning & picking. March-Oct. $9.56/hr.765-7149 FARM Labourers reqâ&#x20AC;&#x2122;s, 56days/wk, 40-50hrs/wk, $10.25/ hr. Apple thinning, picking cherrys, apple picking, starts June 15th approx. Submit application by fax, 250861-3374 or by mail, 3630 Fitzgerald Rd, Kelowna BC V1W 4G5 GRAZIANO Orchards in Kelowna needs orchard workers start May 1- Oct 30 40 hrs/wk $10.25/hr Duties include prunung, thinning, cut grass, irrigating, picking & other general duties of orchard work. Apply by fax 250-712-0269 or call 250-860-2644 ORCHARD & ďŹ eld work- thinning, pruning & picking. Start June 1, 2012. 40hrs per week. $9.50/hr. Fax resume to: (778)-4840061 SEASONAL WORKERS for thinning, fruit picking labour required by Ajay Boparai Ent. Ltd. Rate $9. 56/hr. Call Kirpal at 250-869-9663 SUN City Cherries 4759 Lakeshore Rd Kelowna reqâ&#x20AC;&#x2122;s Farm Labourers. Pruning, picking, packing, sorting and general farm work. Seasonal. 40hrs/wk minimum 7days/wk. $10.25/hr or piece rate. Email resume to: 250-764-1872



Kelowna company doubling in size. Complete training provided. Must be 18+ years of age. Permanent positions, $2500+/mo to start. Promotions within 30-90 days. No Experience Needed. Call 250-860-3590 or email resume to


An earthmoving company based in Edson Alberta requires a full time Heavy Duty Mechanic for ďŹ eld and shop work. We require Cat Dozer/Deere excavator experience. You will work a set schedule for days on and off. Call Lloyd @ 780-723-5051 ARE YOU EXPERIENCING FINANCIAL DISTRESS? Relief is only a call away! Call 250-979-4357 to set up your FREE consultation in Kelowna Donna Mihalcheon CA,CIRP 31 years experience. BDO Canada Limited Trustee in Bankruptcy, #200 -1628 Dickson Avenue, Kelowna, BC. V1Y 9X1

ASPHALT PAVING Personnel required: Paving contractor in Kamloops area requires Foreman and personnel for Asphalt Lay-down. Applicants should have minimum 1 yearsâ&#x20AC;&#x2122; experience in commercial and residential paving, although candidates with construction experience will be considered. Training and beneďŹ ts will be available to the successful applicants. Please forward resume to: ASPHALT PAVING Personnel Required: Paving contractor in the beautiful BC Interior requires paving personnel for all aspects of Asphalt Lay-down. Applicants should have minimum 1 yearsâ&#x20AC;&#x2122; experience in Highway, commercial and residential paving, although candidates with construction experience will be considered for training. Please forward resume to: ASSEMBLY/SALES, Customer Service & Mgmt. Trainee Positions Available Within Our Kelowna ofďŹ ce. Must be 18+ Years of Age. $2500+/mo Plus Bonuses. Call 250-860-9480 or Email:


While we try to ensure all advertisements appearing in the Kelowna Capital News are placed by reputable businesses with legitimate offers, we do caution our readers to undertake due diligence when answering any advertisement, particularly when the advertiser is asking for monies up front.

DIRECT SALES REPRESENTATIVES. Canadaâ&#x20AC;&#x2122;s premiere home automation and Security Company is NOW hiring AprilAugust. No experience necessary. Travel Required. E-mail resume: Visit: EMPLOYMENT Management position avail. in busy Pandosy Village Menâ&#x20AC;&#x2122;s salon. Clientelle an asset but not nessessary. Contact (250)-215-9695 Fowler Moving - Agent for Allied Van Lines, require two relocation drivers for the moving industry. Class 3 with air & Class 5 tickets required. Mileage paid along with hotel and meal allowance. Fax resume & driverâ&#x20AC;&#x2122;s abstract to (250)991-0255 JANITORIAL Helper reqâ&#x20AC;&#x2122;d. Picking up garbage, recycling, vaccuuming, mopping, $12/hr, 15hrs+/wk. 250-864-7274 LOOKING for Class 1 Truck & Pup Driver for this up & coming season. Must have several years paving experience. Also looking for experienced Bobcat Operator. Must have min 5yrs exprience. Leave message at 250-765-1699 LOTTERY Kiosk Reqâ&#x20AC;&#x2122;s PT/FT workers BCLC certiďŹ ed an asset. Call 250-712-9606 after 3pm for more info. NEED Worker, Monday & Thursday, Call Linda, 250768-2653


Tuesday, February 28, 2012 Capital News








Help Wanted

Help Wanted

Help Wanted

Income Opportunity

Mind Body Spirit

Financial Services


PATARA Orchards, 3010 Lakha Rd. req’s seasonal workers for pruning, thinning, picking from May 15 - Oct 15. 40+hrs /wk, $10.25/hr. Call 250-4913477 or fax 250-451-9050

Wanted Class 1 driver, 5/10 years experience, US, Canada, 5 axle, prefer fast pass, non smoker preferred,good miles, clean abstract. 2012 equipment. 250-308-8279 or 702-239-9570

#1 for a reason. Paradise Massage. Where men come to relax. 778-477-5050 Kelowna AFFORDABLE, Excellent F/B Massage & NIR Sauna. Thank you! Linda 250-862-3929. ASIAN Massage. Lovely, Peaceful Setting, $60/hr. Call (250)-317-3575 BLISS Massage 4 your every need. 10 yrs exp. men only . Call 4 appt. 250-215-7755 MAGIC HANDS! Full body relaxation. Lessons & prostate massage avail. Ladies & Men. 20 yrs. exp. 250-801-8079 THAI Massage. Totally relax & energize your body & mind. Call 250-801-7188

M O N E Y P R OV I D E R . C O M . $500 Loan and +. No Credit Refused. Fast, Easy, 100% Secure. 1-877-776-1660. REDUCE DEBT by up to 70% Avoid bankruptcy. Free consultation. BBB accredited. 250-860-1653

REFACE Countertops. 1/2 the Cost of Replacing. Granite & Corian Designs. 470-2235.

HHDI RECRUITING is hiring on behalf of Baker Hughes Baker Hughes Alberta based oilfield services company is currently hiring;



HD MECHANICS 3rd or 4th apprentice or Journeyman Heavy Duty Mechanics with their Red Seal and CVIP License to work in Red Deer & Hinton. Please call 250-718-3330 or Fax: 1-888-679-0759 For more information or send your resume & current drivers abstract to: Okanagan Transload Terminal, located in Winfield, BC has immediate openings for a full time and a part time truck driver with Class 1 licence and air endorsement. Preference will be given to applicants who have forklift experience and are willing to work in the yard form time to time. You may send resumes to: or fax them to 250-766-2558. Please include drivers abstract with your resume. Only those applicants chosen for an interview will be contacted.

SASS Studio & Spa req’s Hairstylist. 2 Chair rentals avail immediately. Call 250-869-0004

Home Care/Support WEST Kelowna home needs immediate permanent live-incaregiver/house keeper with care aide or equivalent qualifycation and 2-4 yrs experience in caring quad on life support, G-Tube feeding, suction trach; varied shifts; 40 hr/wk @ $14/hr. Email resume to g l a d i o l a 3 5 0 5 @ ya h o o. c a ; George 250-768-6857

SERVICE MANAGER - Hanna Chrysler Ltd. (Hanna, Alberta). Opportunity in a perfect family environment. Strong team, competitive wages, benefits, growth potential. Fax resume: 403-854-2845. Email: TJ’S The Kiddies Store, BC’S largest baby & childrens furniture store in Kelowna is accepting resumes for a PT position. Retail & computer exp an asset, apply in person at unit #4-360 Spedding Crt.,250860-2229

Hotel, Restaurant, Food Services F/T or P/T HOUSEKEEPER needed for Oasis Motor Inn. Experienced. Please apply in person. No phone calls. F/T & P/T Front Desk needed for the Oasis Motor Inn. Duties incl making reservations, process phone calls, provide info on hotel facilities, services, and points of interest in the area. Please apply in person. No Phone Calls. SUNSHINE Market needs you. Full time experienced Meat Cutter. Salary $17-$22. Benefits. Resume to or drop at 4600 Lakeshore Rd. Kelowna

Traffic Control training for dates call 1-866-737-2389 or VALLEY MITSUBISHI has a unique opportunity for someone who is hard working and has a self starter personality. This person must be organized, have good people skills and the ability to sell. They must be able to overcome objections, ask for the sale, negotiate price, complete sale or purchase agreements, and most of all follow up customers before and after the sale. They must be able to take direction and work in a team environment. If this sounds like you, please apply today! We offer a base guarantee,competive pay plan, monthly bonus levels and full benefits package after 3 months. Please drop off resume off at Valley Mitsubishi 2350 Enterprise Way & ask for Rick Wright, General Manager

Education/Trade Schools

Income Opportunity EARN EXTRA Cash! - P/T, F/T Immediate openings for men & women. Easy computer work, others positions are available. Can be done from home. No experience needed.

Education/Trade Schools

Education/Trade Schools



HOME BASED Business. We need serious and motivated people for expanding health & wellness industry. High speed internet and phone essential. Free online training.

Trades, Technical Required Immediately! Journeyman RV Technician for Kamloops largest RV Dealership. Jubilee RV Centre offers excellent wage compensation, medical & dental benefits, ongoing industry training and year round employment. Come join our team in sunny and warm Kamloops, where you will be appreciated, love our climate and enjoy all our outdoor activities! Please forward your resume to Attention Steve Joyce - Service Manager WEBCO LEDUC - division of Sun Media, requires Full-time Heatset/Coldset Journeyman Pressman. 15 unit Goss Community. Competitive rates and benefits. Email resume: WEBCO LEDUC - division of Sun Media, requires Full-time Heatset/Coldset 1st & 2nd Pressmen. 15 unit Goss Community. Competitive rates and benefits. Email resume:

Work Wanted RECENTLY UP ROOTED & NOW AVAILABLE. Merchandising, Buying, Promotion Manager with merchandising all sectors of retail inventory, computer literate, understanding and decision making on all seasonal changes, very good promotional skills, paint expert and homeowner consulting, qualified to help customers with problem solving involving the home environment, complete knowledge of profit making skills and making it happen, have had pesticide/dispenser license and have knowledge to assist in personal questions, very friendly and personable. Available. Part Time/Full Time Email: Let Me Help Your Business Today!

Help Wanted

✸TOTAL ZEN MASSAGE✸ Relaxation to the Fullest. Mens/Ladies (250)-869-5116

Health Products

Holistic Health

Business/Office Service

CASE Studies needed. Our students are ready for : Manicure, $20, Pedicure, $20, Reflexology, $29. Massage $29. 250-868-3114

Financial Services DROWNING IN Debt? Helping Canadians 25 years. Lower payments by 30%, or cut debts 70% thru Settlements. Avoid bankruptcy! Free consultation. Toll-free 1-877-5563500 GET BACK ON TRACK! Bad credit? Bills? Unemployed? Need Money? We Lend! If you own your own home - you qualify. Pioneer Acceptance Corp. Member BBB. 1-877987-1420. IF YOU own a home or real estate, Alpine Credits can lend you money: It’s that simple. Your credit/age/income is not an issue. 1-800-587-2161.

Help Wanted

Interior Heavy Equipment Operator School REQUIRES RED SEAL HEAVY DUTY MECHANIC FT position avail. at Winfield, BC Training Site. Class 3, Air Brake & Own Tools required. We supply 3-ton service truck. Welding experience an asset. Willing to work Saturdays. Exceptional communication/multi-tasking skills. Familiar with Hitachi brand. Competitive wages and benefits package avail. Please email resumes to: Only those short listed will be contacted

Learn about PN curriculum changes* Instructors & staff available to answer questions Snacks & refreshments will be available

Great door prizes to be won








Sprott-Sha w

CRIMINAL RECORD? Don’t let it block employment, travel, education, professional, certification, adoption property rental opportunities. For peace of mind and a free consultation call 1-800-347-2540. Guaranteed Record Removal since 1989. Confidential, Fast, & Affordable. Our A+BBB Rating assures EMPLOYMENT & TRAVEL FREEDOM. Call for FREE INFO. BOOKLET

1-8-NOW-PARDON (1-866-972-7366)

DENIED CANADA Pension plan disability benefits? The Disability Claims Advocacy Clinic can help. Call Allison Schmidt at 1-877-793-3222. E-BAY shoppers: Oroville WA address to receive parcels 509-476-0221

Cleaning Services #1 Affordable Quality House Cleaning. Exc ref’s & rates. Wkly/Bi-weekly. 250-575-4001 SHOW Home Cleaning. Let us shine for you. Residential/ Commercial, office/ construction. Bonded & insured. Call 250-212-6101

Computer Services 12/7 A MOBILE COMPUTER TECH. Certified computer technician, virus removal, repairs, upgrades. Let me come to you. (250)-717-6520. 12/7 In-Home Repairs. New Systems/Upgrades. 20+yrs Prof. Service. Peter 215-4137




Are you into exercise, motivated and wanting some extra income? Capital News is looking for a person or persons with a reliable vehicle to deliver newspapers door to door in the Kelowna and Westside areas. Various sized routes on Tuesday, Thursday and Friday. Your papers would be dropped at your home early in the morning, and you would have the whole day to complete your deliveries. Work as much or as little as you want. To apply for this position, please call Capital News Circulation at 250-763-7575 and ask for Richard.


A&S ELECTRIC. Resid/Comm Wiring. New constr, renov. & service changes. lic’d & bonded. Steve 864-2099 (cont #90929)

Garage Door Services

GARAGE Doors- install, service, repair all makes of doors & openers. 250-878-2911

Garden & Lawn

Ace of Spades. Tree, hedge & shrub pruning. Aeration & Power Raking. 250-878-1315 GET your pruning done now. Book today and receive one free man hour. We guarantee to keep scheduled appnts. w w w. va n t a g e ke l o w n a . c o m Call Ryan, 250-769-7603


NEED a hand inside or out from painting to yard work. 250-215-1712, 250-768-5032

Home Improvements

PLANNING Changes to your Home? Kitchen, painting, patios etc. Free estimates. Contact Doug at Freedom Contracting. 250-575-7006 or

Home Repairs

LARRY’S Handyman & Reno Serv., Lg. & Sm. jobs, Graffitti Removal etc., 250-718-8879 M.RIOPEL Home Repairs Painting, carpentry, drywall, flooring etc. (250)-300-6512

Kitchen Cabinets

KSK Framing & Foundations. Quality workmanship at reas rates. Free est 250-979-8948

FURNITURE Plus MFG. Made in Kelowna. Kitchens, Vanities, Chairs, Countertops, Tables & Barstools! Re Upolstery Also Available. 1040 Richter St. 250-215-1903




Speak with career advisors, instructors and students to find the right career path for you.


Legal Services




Mature woman will assist you with cleaning, shopping, appt’s., meds, & personal care, Respite. Excl Ref’s, Food Safe. First Aid. (250)717-1021

HERBAL MAGIC - With Herbal Magic lose up to 20 pounds in just 8 weeks and keep it off. Results Guaranteed! Start today call 1-800854-5176. TENDERTOUCH Footcare.Cert. Lic’d. Ins’d Nurse. People’s Drug Marts, Shoppers & Pharmasaves. $45. 250-801-2665

FEBRUARY 29, 2012 - BETWEEN 3:00 PM - 6:00 PM


Home Care


PESL DRYWALL Service Inc. Renovations, new construction and repairs. Boarding, taping, textured ceilings. Call Tomas at 250-212-4483 or 860-3495. Quality Taping & Ceiling Texture Small - Med. jobs. 23yrs Exp. Call Jeff 250-869-9583 Small Repairs/Reno’s. Drywall, Framing, Painting, Fin’d Carpentry etc. Ken, 250-212-9588

BUILD YOUR CAREER WITH US Tolko Industries Ltd. is currently seeking a Payroll Administrator to join our team in Armstrong, BC. Tolko is a forest products company with marketing, resource management and manufacturing operations throughout Western Canada. A career with Tolko means working in an environment that encourages personal and professional development. QUALIFICATIONS: • The successful applicant is required to be a selfstarter with excellent organizational, interpersonal, communication, and time management skills. • The ability to pay keen attention to detail is essential and the candidate must have working knowledge of computer programs. • The incumbent must be able to operate in a team environment and manage relationships with a various hourly and staff personnel. • Completion of a CPA designation. • Preference will be given to candidates with previous payroll administration experience and industry related experience. Our tradition of excellence is built on strong company values, a challenging environment, and continuous development. READY TO APPLY YOURSELF? We are an equal opportunity employer offering excellent pension and flex benefit programs. If you are interested in exploring this opportunity and being part of our community, please visit our website at: and submit your resume by March 9, 2012. We thank all candidates for their interest; only those selected for an interview will be contacted.

Capital News Tuesday, February 28, 2012 A31






Pets & Livestock

Moving & Storage

Moving & Storage

Painting & Decorating

Rubbish Removal


Feed & Hay

250-808-0733 SKYHIGH DISPOSAL. Full service Junk Removal & Bin Rentals. ED-SON’S 1 Ton Dump Truck. “Anything you can’t haul, give me a call!” (250)-718-1595

SNOW Removal, sanding, comm.lots/acreage.Tremblay’s Excavating. 250-979-8033

HAY FOR SALE; Grass or Grass Alfalfa mix, Round bales $70 each, approx. 800lbs. Large square bales, 3x3x8, $160/ton. Delivery avail. on larger orders. 250838-6630

AAA Best Rates Moving $59+. FLAT Rates long dist. Weekly trips BC/AB. 250-861-3400 NORTH END Moving Service Local/Long Distance. Free Estimates 250-470-9498

Floor Refinishing/ Installations

Floor Refinishing/ Installations

Professional Sanding & Finishing. Dustless Sanding System. Supply & Install of all rally 250-470-7406 NThatu e Best types of Hardwood.

FAMILY Movers. Moving? Anything, anywhere. Local and long distance trips. Packing service available, weekly trips to Vancouver, Alberta, full and partial loads. Cheapest rates in the valley. Free Estimates, 250-493-2687

RADAS Custom Painting. 24 yrs exp., Prof. and Clean. Call Rada (250)863-7606 Call DJ (250)808-5555

Plumbing BAYSIDE Plumbing & Gas Fitting Service. H/W tanks. Qualified & Reliable. 250-317-2279

Painting & Decorating

DREGER MECH. Plumbing, Gasfitting, comm/res & reno, ins’d, 24hr. Call 250-575-5878.

DALE’S PAINTING Service. Painting Kelowna a better place since 1982. 862-9333

Roofing & Skylights RYDER ROOFING LTD. Free est, ‘From a hole in your roof to a whole new roof.’ 250-7653191.

F.J. MARK LTD. PAINTING Quality workmanship & service. Call Fred 250-863-9373


Sundecks KELOWNA DECK & RAIL. Vinyl, Mod. Flooring, Alum., GlassTopless/Picket878-2483.

Tree Services ALL Exterior Hedge & Tree Service. Pruning, trimming & Downsizing,Ins. 250-212-1716

*HAY-SALES-GUARANTEED Quality Grass, Alfalfa, Mixed square bales, round bales & Silage bales. Delivery avail. (250)804-6081,(250)833-6763.

McLeery Ranch, Alfalfa/Alfalfa Grass small squares, Haylage $45., Dry Rounds $50., Armstrong. 1- 250-546-0420

800 lb round bales: this years grass hay $50./bale, last years grass hay $25./bale. Shavings & Sawdust available 250-804-6720

250-859-9053 OK Junk. Best rates, free est. Call 250-469-3275

Sales & Service Directory COUNTERTOPS


#1 AFFORDABLE Quality House Cleaning. Exc ref’s & rates. 20 yrs. exp. Wkly/Bi-weekly. Kelowna/Westside


Comm/Res. Cleaning Specialist. Wkly/bi-mnth/mnthly. Bonded.

250-215-6866 250-769-5866


• Snow Removal • Full Landscaping • Rock Retaining Walls • Portable Soil Screener CELL: (250) 979-8033 BUS: (250) 861-1500



9.95 LF


starting at


starting at

1630 Innovation Dr. Kelowna, BC V1V 2Y5 P 250.765.3004 | F 250.491.1773

59.00 SF


On select colors only | Installation available

Natural Stone Surfaces All One Piece Laminate

Visit our showroom at THE AIRPORT BUSINESS PARK Monday - Friday 8 am - 4:30 pm Family owned & operated for over 40 years



REFACE DON’T REPLACE 1/2 the cost of replacing Corain & Granite Designs. The Green Alternative.

speak with a classified rep to get this space working for you





We install, service, & repair all makes of doors & openers. FREE ESTIMATES • INSURANCE CLAIMS Call for appointment


Ken 250-212-9588


Cert lic’d & insr’d Nurse. Diabetic, fungal nails, callouses, etc. $45. Call for appt.

home/oԀce repairs, painting, carpentry, drywall, ӿooring, decorating & more!

Larry’s Handyman & Renovation Services • Interior & Exterior Renovations • Carpentry • Painting • Small Repairs • Pressure Washing

• Kitchen & Bathroom Upgrades • Yard Maintenance • Fences, Decks • Tile • Graffiti Removal








Don’t call anyone about spring yard clean up until you speak with us.

North End Moving Services


PAINTING/DECORATING f.j. mark ltd. painting Quality Workmanship. Interior or Exterior. Senior Discount. Full WCB Coverage.

Call Fred 250-863-9373


Senior’s Specials Experience & Quality New Homes & Repaints Ceilings Bondable. Insurance Work Call Terry

250-863-9830 or 250-768-1098

RADAS Custom Painting 24 yrs. exp., prof. and clean. Interior and exterior specialists. Senior discount. Many references. Call Rada (250) 863-7606 Call DJ (250) 808-5555

Don’t call anyone about spring yard clean up until you speak with us. Call now and receive one free man hour. We guarantee to keep scheduled appointments. Call Ryan at 250-769-7603




• Bath Remodels • Decks • Drywall

• Kitchen Remodels • Painting • Plumbing

• Electrical • Tile Work • To-Do Lists • Much More

Kelowna • 250-717-5500



“Anything you can’t haul, give me a call” 250-718-1595


0KBestJUNK rates.

Artistic Ceramics.



Canadian Homebuilders Association

Licensed, Bonded & Insured Independently Owned and Locally Operated



Custom tile setting. Travertine, marble, granite & ceramic. Decks, kitchen, baths. Guaranteed work.

METAL FABRICATION LTD. Fences • Gates • Railings • Security Bars • Cargo Racks • Rollcages • Boat Railings & more. Tube Bending Specialists

Call 250-870-1009



Deck & Rail Serving the Okanagan 14 yrs. Vinyl Decking up to 80 mil., Modular Flooring, Aluminum, Glass, Topless, Picket Railings, Fences & Gates. Free Estimates

250-878--2483 250-878 www.


ED-SON’S 1 ton dump truck




RYDER ROOFING LTD. Free estimates, senior discounts, member of B.B.B. Fully insured, WCB coverage. All types of shingle roofing & torch on roofing systems. ‘From a hole in your roof to a whole new roof.’

Free estimates. Call 250-469-3275

Ph: 250-869-0697 Cell 250-470-9498


$59+. FLAT rates for long distance. Weekly trips between BC/AB. Why pay more?

Bayside Plumbing & Gas Fitting



Local or Long Distance Polite & Professional

PLUMBING Qualified, reliable, bonded. Over 30 years exp. res./comm. service renovations, new installations, h/water tanks, dishwashers, washers, dryers. 250-317-2279



LAWN AND GARDEN Call now and receive one free man hour. We guarantee to keep scheduled appointments. Call Ryan at 250-769-7603

Residential & Commercial Wiring, New Construction, Renovations & Service Changes. Complete telephone & data cabling services, Prompt quality service. Licensed & Bonded Call Steve 250-864-2099


KITCHEN CABINETS Made in Kelowna. Kitchens, vanities, chairs, countertops, tables & bar stools! Re-upholstery also available. 1040 Richter St. 250-215-1903

A & S Electric

SMALL REPAIRS & RENOVATIONS Boarding, taping & texture. Framing, painting, finishing carpentry etc.



1630 Innovation Dr. Kelowna, BC V1V 2Y5 P 250.765.3004 F 250.491.1773

Natural Stone Surfaces All One Piece Laminate

LAMINATE TOPS starting at $9.95 LF NATURAL STONE starting at $59.00 SF On select colors only | Installation available

Visit our showroom at THE AIRPORT BUSINESS PARK Monday - Friday 8 am - 4:30 pm Family owned & operated for over 40 years


Tuesday, February 28, 2012 Capital News

Pets & Livestock

Merchandise for Sale

Lessons/Training A.R.K. Urban & Wilderness Survival Course. 9hr Evening Class. 16hrs in the Field. Cost $300 Call (250)-899-3796

Pets AKC Yorkie puppies avail now, champion blood lines, home raised, beautiful baby doll & traditional, adorable puppies.$650.1-806-402-9414. Email:

Merchandise for Sale

Real Estate

Real Estate


Free Items

Medical Supplies

Houses For Sale

Duplex / 4 Plex

FREE Kitchen table. Call 250470-7849 eves FREE pick up , appliances or any kind of metal. Call (250)765-9303, 250-212-3122 Free pickup, of aluminum windows, wire, pipe, air conditioners & batteries. 250-717-0581 FREE P/U- Appliances, Rads, Batteries, Old machinery, vehicles. Harley 778-821-1317

Mobile Homes & Parks

Apt/Condo for Rent

SHOPRIDER Mobility Scooter & Powerchair Dealer. Free in home demos. Stairlifts & Platform Lifts, Kelowna: 250764-7757 Vernon: 250-5423745 T-free 888-542-3745

CENTURY manor, spacious 2 bdrm apartment, located on bus rt., close to downtown, bike path & beach. Small pet ok, heat & hot water included. Call onsite managers 250-7636867 LAKEFRONT 1, 2, & 3 bdrm. Fully furn’d. Central. Available. to May From $1290 / 30days.

NEWLY Built, 2bdrms, & 2.5 baths, 5 appls, A/C, priv. patio, Hospital Area. $1450, Avail Apr. 1. Call 862-1701 WHEELCHAIR Accessibility Newly Painted Central location Gordon /Bernard. 3 bdrm 2baths partially furnished include all appls. Avail. Mar.15th $1200/mo + utils. NS Contact Wendy 1-(604)-798-8080

BOUVIER PUPS, home raised, loyal & loving. var. colors $800. Call 250-486-6773.

Shih-Tzu puppies, 1 males, 1 females, black & white. phone 1(250)547-8974 WOLF HYBRID Cubs reserve. now. Sun Valley Wolf Kennels 250-765-4996 Kelowna, BC

Merchandise for Sale

Antiques / Vintage CHIPPENDALE Dining Room Table with 12 chairs, 6 leaves, seats 16. $7000 OBO. Waterfall Dresser with bevelled glass mirror, $150. 763-0335

$100 & Under 2011 Sony AM/FM Receiver & 5-disc CD player, $75ea or both $100obo. 250-768-6834 LARGE Dog Crate with Tray, $75. 250-762-5514 NEAR new Sears Kenmore vaccuum, $100. 250-762-5514

$300 & Under KENMORE white fridge w/top freezer. Energy efficient 18.3 cu ft. $225 (250)762-2737

Firearms REMINGTON Rebate Round up at The Best Little Gun Shop Around, Weber & Markin. 4-1691 Powick Road Kelowna 250-762-7575 Tues-Sat 10-6

Food Products PEROGIES, Borsch & Cabbage Rolls for sale. Coming soon to your Farmer’s Market. Drop by or phone orders at 778-478-2490

Free Items BEAUTIFUL Siamese/Tabby, Beautifully Marked 1yr old, affectionate, intelligent & friendly. Spade. Has shots, dewormed and litter box trained. 250-762-6037 FREE Entertainment Unit, Computer desk and chair, Queen size mattress and boxspring. All in great shape. Call 250-860-6171.

For Sale By Owner



$185/crd, Jack Pine $150/cd, Ponderosa, $125. Jim, 250-762-5469 SEASONED, Split, Delivered. Pine $120/ cord, Fir $145/ cord. Call 250-768-5081 WANTED Applewood, will buy as rounds/logs, or can remove trees for wood. 604-970-4041

Furniture Palisades recliner brown leather couch & loveseat, Canadian made $2000. or sell separate; Table w/built-in leaf 6/chairs $400.obo; medium oak corner curio cabinet, 5 shelves, $250.; (250)503-6172 QUALITY FURNITURE REFINISHING Offering furniture refinishing course starting March 3rd also dated solid wood furniture for sale- Tables Chairs Dresser & So Much MORE! 250-491-3219 Solid Wood Used Furniture OK Estates Furniture & More 3292 Hwy 97N, Kelowna (1.5 Kms North of McCurdy) 11-5 Tues-Sat (250)-807-7775 WESTERN STAR AUCTIONS. Buying Estates, Tools, Collectable’s and Furniture. Cash Paid or Consignment to Auction. #8-730 Stremel Rd. (778)753-5580

Heavy Duty Machinery Will pay cash for oversized scrap steel, cats, yarders, saw mill equipment, farm equipment, etc. All insurance in place to work on your property. 250-260-0217

Medical Supplies CAN’T GET Up Your Stairs? Acorn Stairlifts can help. Call Acorn Stairlifts now! Mention this ad and get 10% off your new Stairlift! Call 1-866-9815991

Misc. for Sale Industrial Sewing Machine Pfaff #1245 walking foot, single needle, sews upholstery leather, heavy fabrics. $1600 Mischele, (250)542-4687 SAWMILLS FROM only $3997 - Make money & save money with your own bandmill - Cut lumber any dimension. In stock ready to ship. Free Info & DVD 1-800-566-6899 Ext:400OT.


Owner will carry financing O.A.C. If you have a job, reasonable credit and can make a down payment, we should talk about brand new home ownership. 64A McCulloch Heights in beautiful S. E. Kelowna $189,900 tax incl’d $1600/mo. Call Accent Homes 250-769-6614

STEEL BUILDINGS for all uses! Spring Deals! Make an offer on sell-off models at factory and save thousands Now! Call for Free Brochure - 1-800-6685111 ext. 170. STEEL OF a deal - building sale! 20X24 $4798. 25X30 $5998. 30X42 $8458. 32X58 $12,960. 40X60 $15,915. 47X80 $20,645. One end wall included. Pioneer Steel 1-800668-5422.

Free washer /dryer. Factory outlet featuring Can-Am Palm Harbor Homes. Singles starting at $54,500 + Tax. 1500 sq ft. 3bed, 2bath Double section $109,500 + Tax. Includes shipping & handling within Lower B.C. Regions.Show Homes at: 1680 Ross Rd. West Kelowna. Accent Homes 250-769-6614 promo code 31/12/11

Misc. Wanted


PRIVATE Coin Collector Looking To Buy Collections, Olympic Silver & Gold Coins, Also Buying Bulk Silver Coins. Call Chad at 250-863-3082. PRIVATE Collector buying coins from Royal Canadian Mint. I can buy big coin collections too! Todd 250-864-3521

Musical Instruments KLIPSCH Horns, Yamaha Amplifier Panasonic DVD/CD player, $700 firm. 763-0335 PIANO - Cecilian. Excellent Condition! $1000 OBO. Please phone 250-767-6388

Sporting Goods Weber & Markin Gunsmiths Quality Firearms Buy & Sell at The Best Little Gun Shop Around, 4-1691 Powick Rd Kel 250-762-7575 Tues-Sat 10-6

Real Estate Acreage for Sale 6 Acres. 900sqft. 2 Bed. 1 Bath with Laundry. Open Concept. Vaulted Ceilings. Spacious Kitchen. Attached Carport. Full Insulated Basement. 20x24 insulated Shop with Power and Water. Spring Water/Well. Private and nicely Treed. Second Residence Allowed so use this one for your Guest House? Only 315k. Quick Possession Available. 250-547-9763 for Viewing and Information.

THINKING OF SELLING YOUR PROPERTY? For a confidential, no obligation, FREE market evaluation of your property call Mark Jontz, Royal Lepage 250-861-6002 or cell 250-717-6330 anytime. LACASA Lake Cottage Resort, Elegant & Modern 2bdrm, den, fully furnished, Move in ready, Avail Immed, $375,000 250-491-0823 MORTGAGES LOW RATES. 5YR. 3.19% VARIABLE 3.00% Trish at 250-470-8324 ******* Where smart sellers meet smart buyers! View Thompson Okanagan properties for sale.// Selling? No Commission. (250) 545-2383 or 1-877-291-7576 THINKING OF SELLING YOUR PROPERTY? For a confidential, no obligation, FREE market evaluation of your property call Mark Jontz, Royal Lepage 250-861-6002 or cell 250-717-6330 anytime.

Mobile Homes & Parks

ATTENTION 985 sq.ft Condo. Lrg. patio & lrg private fenced yard. Only $149,000 MLS Charlene Bertrand Coldwell Banker (250)-870-1870 THINKING OF SELLING YOUR PROPERTY? For a confidential, no obligation, FREE market evaluation of your property call Mark Jontz, Royal Lepage 250-861-6002 or cell 250-717-6330 anytime.

CANADIAN BUILT SRI home & lot packages available in peaceful Belaire Estates. Hurry, only 9 lots left! Turn key pricing from $110,950.00. starting at Only at Lake Country Modular, 515 Beaver Lake Road, Kelowna. Toll free 1-866-7662214 FACTORY DIRECT WHOLESALE modular homes, manufactured homes, and park models. New homes starting as low as $37,209, 16 wides $49,183, and double wides $70,829. or 877976-3737 The Home Boys. PANORAMIC views@ Sierras. 2007, 1513 sq.ft home. Gas FP, A/C. Quick possession $199,000.NO TAX! $1408/mo OAC (250)-769-6614

Apt/Condo for Rent

Apt/Condo for Rent

All I want for Christmas...

For Sale By Owner

Apt/Condos for Sale

250-763-7114 TO BOOK YOUR AD


BEST DEALS IN KELOWNA! 6 bdrm house/in-law suite, 3200 + sq.ft., just under 1/2 acre, hi-bay shop. Asking $485,000. 250-308-8279.


THINKING OF SELLING YOUR PROPERTY? For a confidential, no obligation, FREE market evaluation of your property call Mark Jontz, Royal Lepage 250-861-6002 or cell 250-717-6330 anytime.


Affordable 1, 2 & 3 Bdrms AC, near schools, shopping & bus route. Insuite laundry H.Up’s. Across from Park. Clean Quiet & Spacious. Sorry NO Pets. Well Managed Building (250)-861-5605 or (250)-861-5657


Dilworth Heights - Dilworth Mountain Estates 2421 Mount Baldy Dr.

Save on Real Estate Fees!


ONLY $74.99 plus HST 1 col x 2” size with or without picture for 3 insertions (Reg Price $196.25)

Call your classified representative today!


(with 1 year lease)

Call 250-763-7114 to advertise your OPEN HOUSE


• 2 bdrms., 2 bath units • Deck with view • Air Conditioning • In-suite laundry, appliances • Underground secure parking Rhonda: 250-762-9979

Rentals Apt/Condo for Rent 1 & 2 BDRM Apartments For Rent, very spacious, close to Capri Centre Mall, in newly reno’d building. Close to all ammens, includes fridge, stove, A/C, hot water, UG secured parking & laundry facilities, rent $735/$875. Avail Immed. For more info or to arrange viewing call 250-860-7416 1&2BD Very Clean. Fresh paint. Adult Builiding. NS. NP. Walk to DT. or Hospital. Free laundry facilities. Utils incl’d Rental Incentives, Avail. for clean apps. $825-$925 Call 250-878-0119, 250 878-0136 1BD, $650+utils, close to all amens, NP. Call 250-8614700 1 Month FREE! 1Bdrm Apt, 55+, NS, ND, NP, Appliances. Excellent condition. Gordon Manor near Capri Centre. $775/mo. Includes Strata Fee! Call (250)764-5151 2BD, 2bth, corner of Gordon & Bernard Ave. Lrg, top flr, 5appl, sec prking, exercise & guest rm, lrg strg room, 55+ blding, NS, NP, $975/mo. Call Joanne, 250-861-8435 or 250575-1123 2-bdrm BELGO AREA, Rutland Rd. S. $900 + hydro, f/s/w/d, NO PETS, on bus rte. 250-491-3345, 250-869-9788 2BDRM suite L. Mission. Avail Mar 1. Steps to Beach & Greenway. All appl’s, NS, NP, $1025 & $1150. Only responsible people call: 863-6645 ASHER PLACE Luxury Condo. Hwy 33 across from Plaza 33. Top floor corner unit; over 1300 sf; 2 BR, 2 Bath; Den; AC; FP; large balcony; 6 appliances; UG parking; in-suite laundry; same floor storage; many upgrades; exceptional views; guest suite; exercise room; media room; NS; NP; $1375/mo. 250-491-1978 BACHELOR 1bdrm living room with kitchenette. Very nice. Sep entry. NP NS. $675 utils & heat incl’d. Close to hospital. ALSO 1bdrm apartment, $850 incl utils. Both are Avail. Mar 1st, 778-478-6991 BARBER Rd. Rutland. Brand new, 1bd+den. 2 full bths, avail Feb 1. NS, NP. DD & ref’s req’d. $950. Call 306-8671893, 778-753-4500 BROCKTON MANOR. 1 & 2 bedrooms. The large, bright units are a short walk to downtown, hospital, beach & shopping. Transit is right outside the door. Please call us at 250-860-5220 FAIRLANE CRT. 2 & 3 bdrms, heat & hot water incl. Located on Lawrence near Gordon, close to downtown & Capri shopping mall. Please call 250-860-4836

MILL CREEK ESTATES. Various floor plans avail. 1, 2 & 3 bdrms within walking distance of the Parkinson rec center, Apple Bowl, Kelowna Golf & Country Club & Spall Plaza. 250-860-4836. WILLOW PARK MANOR. Aurora and Hollywood. 1 & 2 bdrms. Steps away from Willow Park shopping center, transit & the other shops of Rutland. Direct bus route to UBCO. 12-15mins. 250-7633654 AFFORDABLE Luxury in the centre of Kelowna. New 1&2bd, 5 appl’s, in-building prking. NS, NP. 250-763-6600

Commercial/ Industrial 1500sq/ft. shop 22ft ceilings Shop on 1/4 acre, fully serviced & fenced, $1500/mo + triple net. Light or heavy industrial use & storage. Fully Serviced. WESTBANK INDUSTRIAL PARK, (250)769-7424 800 Sq. Ft. Office Space with Large Fenced Compound. Near Reid’s Corner (Sexsmith & Hwy 97) $1350/mo. For more info call 250-215-0377. FOR LEASE 600 sq.ft. Office Trailer fully serviced on fenced 1/2 acre. Zoned Heavy Industrial Including Auto Wrecking. $2500 triple net incl. Fenced 1/2 to 1 acre serviced industrial lots available. Central Westside Location. will build to suit. 250-769-7424 WEST Kelowna Industrial Park 2352 Dominion Rd. 6000 sq ft Shop 22 f.t ceiling with office on one acre fenced yard. $5000/mo + Triple net. (250)769-4006 WEST Kelowna Shop, Warehouse for lease, 1500sqft. Available April 1st, $1200/mo. Phone 250-769-3573 or 250718-6952

Duplex / 4 Plex 2BD bsmt $775. 819 Saucier Ave, quiet street, near downtown, lake. Adult orientated. No Dogs. Prefer single working or couple. 250-764-2542 2BDRMS. Great Location. WD, big yard, 2prking spots. Reno’d. Beautiful area. $875 + utils. Avail Now (250)470-0000 2Bd units Rutland. Mugford Rd, Newly reno’d/end unit. Nr shopping bus pool rec centre. Balcony laudry 4/5 appls lrg shared yard NS sm dog negot $890/mo. Irene 1-250-2608518, 1-250-542-1862 3BD, 2bth, 5appl, skylights, carport, near hospital, college, lake, bus & Mission Mall. NS, NP. $1200+utils, ref’s. 250826-7501, 250-763-5225 3BD, Glenmore, Fireplace, insuite lndry, yard. Responsible, working or student tenants. March. $1180+ utils 763-7869. 3BD. Lwr. flr. Rutland, NS 4appl., deck & strge, cent. air, $1045 incl. utils., Avail Mar 1st 250-762-3560, 765-7927 3 bedroom in upper level of 1/2 duplex. Large clean unit. 1250 square feet. Two bathrooms, shared laundry, dishwasher, large fenced yard, covered parking spot, deck, air conditioning. Located in central Rutland. $1,200 plus shared utilities. Non-smoking, no parties, pets negotiable. Email AVAIL immed. 2bd duplex in Belgo area. Bright, clean, FS, WD. NS, NP. $775+utils. Call 250-491-0303 FAMILY WANTED for Large 3 Bdrm Duplex in Glenrosa Close to Webber Elementry. NS. NP. $1100/mo Available March 1st (250)-769-8509 LARGE 2bdrm reno’d, 4 appls, NS. NP. $1000 + utils. Ref’s req’d. Avail Now. Call between 6pm 8pm.250-861-1059 NEAR KLO college, 1bd. wrkng cple. NP, NS, ref’s, 4 appl, deck, lg. yrd., private, $950. utils incl. Avail immed. 250-861-9013, 250-878-2049


Misc for Rent

2bdrm suite all appls. Avail now. NS NP 433B Sumac Rd. 250-860-1148. or 317-1864

Mobile Homes & Pads

4 Units for rent. $750-$935. Westside. NP. Call 250-3000983 & 250-717-1033

Homes for Rent

1 bdrm home,Vernon, pleasant location, large workshop & garden no pets. $850. Avail now.250-542-9154. 2BD Mobile on private property, newly reno’d, KLO area, working couple pref, max 2 people, NS, small pet neg. $950+utils. 250-762-6627 3BD, 1bth, kit, dnngrm, util rm, 16x44 patio, view prop 7min to Rutland shopping centre, schl, bus, spring water on scenic 22 acres, Goudie Rd. WD, FS. $1200. 250-765-1646 3Bd 1 bth, large deck, dbl carport, NP, NS, March 1st $1100 incl’s utils. 1099 Tamarack Dr. 3 BDRM, 2.5 BA, newer home in Rutland on quiet cul-de-sac, AC, FP, 5 appl, 2 car garage, NS/NP, avail Apr 1st. $1500/mo

250-765-5474 evenings 3BDRM House, close to all ammenities, $1100/mo. 250470-7291 4BDRM, 1.5 full bath, small deck, dog welcome. washer $1500 utils incl. 250-762-9703 4Bdrm duplex,close to UBCO 3 appls dw incl’d NP. Avail Mar 1. $1000. 250-765-5752 5Bdrm house 3 bath In West Kelowna $1600/mo Available March 1st. To view call Barb 1-(250)-443-4893 5bdrm house on 2 acres in North Glenmore. UBCO Students welcome. To view call Prem at 250-869-2929 6BD, 3.5bth, dbl gar., 1fmlyrm, 1lvngrm, city/lake view. Ellison area, Available. 3060 Lakha Rd. No Dogs. $1800 (250)869-2186, 250-765-5267 A WOOD Lk. View 3bd, 2bath 3levels, strg, crprt $1250+utils. Pets negot. (250)766-4322 CLEAN, BRIGHT RANCHER steps to beach. Avail March or April 1st. 2 bdrm, full bath, sunroom for den, dining or office. propane gas F/P in living rm. full laundry rm, all appls, all newer laminate flrs throughout, lrg yard, detached garage, sprinkler system. Fintry is off Westside Rd, approx. 35/40 min to Kelowna. A beautiful lakeside community surrounded by Lake Okanagan, park, falls, trails. N/S, pet neg, $1200. (Kristi) 1-604-862-8039 or email: FULL House w/bsmt. 5bdrm, 3bth, Glenmore area. $1800+ utils 250-717-3010, 469-2322 OLD GLENMORE, 3 bdrm, SxS duplex, 5 appls, 1.5 bath, basement, fenced priv yard, N/S, avail March. 1, $1200 mo. Call 250-868-9663. PEACHLAND 2 bdrm main floor w/beach access & lake views, in-suite laundry $990 + 1/2 elec 250-215-8085 RUTLAND - 3bdrm, 2baths, near school/bus. Very nice, quiet neighborhood Avail. Mar. 1, NP, $1300/mo + utils. Call 250-765-3002, 250-863-5616 Spacious top floor. 4bd+den, 2bth. Living & diningrm, kitchen, family room, double garage, appls incl, gas FP. Across from KGH, close to schools, shopping, beach & bus. Feb 1. $1500 on short term lease. Utilities not included. Call Marita @ 250-860-4836

APARTMENTS FOR RENT in Granada Gardens for Jan & beyond, ranging from $800-$850/mo 250-766-4528, 250-718-0881 THINKING OF SELLING YOUR PROPERTY? For a confidential, no obligation, FREE market evaluation of your property call Mark Jontz, Royal Lepage 250-861-6002 or cell 250-717-6330 anytime.

Capital News Tuesday, February 28, 2012




Shared Accommodation

191 ASHER ROAD, 1750 sq/ft. Plenty of parking. 250765-9448 NEWLY reno’d office space, w/lake view. 700sq.ft. $750 + T.N. 250-768-9083 Westbank

Rooms for Rent #1 Available, Furn’d. Quiet DT area,Int,Cbl/Utils. WD. Wrking/ studnt/senior $400+ 861-5757 DOWNTOWN - 1 bdrm, $425 incl utils, wireless, laundry. Mature, working person. NS. 250-863-7863, 250-681-1965. RUTLAND furnished room for working man, 30+, livingroom, TV, kitchen, laundry, utils incl, $490+DD. Call 250-864-0770 Small trailer on acreage, single male only, TV, cbl & utils incl. $550. Furn’d bdrm, $450/mo. 250-317-2546

1Bdrm in Westbank, Share Kitchen, W/D, Cable, Int. & Utils Incl’d. $600 + DD. Call (250)-768-8930 BDRM, Lowe Crt. Quiet, tidy, ns/nd, $475/mo. Al 868-1336, FEMALE pref. Furn rm. Includ all utils, cbl, int, Avail. immed. $400. (250)-870-7183. Top half of house, 1bdrm, fully furn’d, W/D, cable, wireless int. quiet, avail immed 862-9223

Storage FALCON Self Storage, 747 Fitzpatrick Rd. has gated and secure space avail for your boats & vehicles and all your storage needs. Vehicle storage starting at $85/month. Please call 250-765-1477

Suites, Lower

Senior Assisted Living SENIOR Boarding House. Mission area. Furnished. Incl: All meals, snacks, laundry, utilities, cable TV, private bedroom & livingroom, shared kitchen. Call 250-317-3341

1bd above grnd, large,priv ent, sep patio, sep WD, A/C, gas FP, $800 incl sat. TV, wifi & utils NS,NP. Avail now,762-9726.

1BD. Now available in Crawford. $750. inclusive, 5appl., NS, NP, ideal for sing employed person. 250-764-4266 A33






Suites, Lower

Suites, Lower

Legal Notices

Available March 1. 1300sq’ 2bd, 5appl, jetted tub, pool, utils, Sat TV, Lakeview Heights. NS, pets negot. Ref’s req’d. $1100. 250-769-7107

Auto Accessories/Parts

Cars - Domestic

1BD now avail. Springvalley area. WD, FS, all utils, sep ent., patio, parking, NS, NP, single person $750+DD. Call 250-763-5024 1bdrm, Rutland, private entry, laundry, $650/mo + 1/3 utils. Avail Mar. 1st for single person. NS, NP, 250-765-5099 1BD w/o bsmt, Westside Rd. area. Lakeview, walk to beaches, sep ent, no bus rt, 2prking stalls. $750 incl cbl & utils. 1 pet neg. Avail Feb.15 days:863-8077 eves:769-0969. 2BD, 1bath, ground level, hospital area, newer flooring, covered parking, laundry, NS, NP, 1 year lease. Avail Mar. 1, $900 + utils, 250-470-2066 2BD bsmnt suite, w/o, 5appls, NS, NP. Ref’s. $900 incl utils. Feb 15. Call 250-317-0373 2BD bsmt suite, $900 incl utils. NP, NS, avail immed. 250-769-7751 250-864-4255 2BD. Hosp. area, fireplace, lg. yrd. w/creek, bus school $800.+1/2utils, 250-863-5164 2BD lrg bright kitchen, all appls., partially furn’d. Pets ok. Quiet, private, charming & very clean. $850mo. 766-1265 3BD pet friendly home in L. Mission between Gordon & KLO. 1bth, avail anytime, $1600. 250-868-7360

WESTBANK, Near New Wal Mart area. Nice 2bdrm suite. Ideal for Seniors, gas fp, w/d, np, ns, Call 250-869-2140



Over 20 Years! Consulting, design, manufacture & installation of signs that work! 439 Banks Road, Kelowna • 250-763-1954 FLYER DISTRIBUTION Call Glenn Beaudry today to have your flyer printed and delivered to over

50,000 homes & businesses



LYLE’S TOWING. Free Removal of unwanted vehicles. Pay up to $1000 for good vehicles. Lots of used parts for sale. (250)-765-8537 SCRAP Car Removal. $100 cash paid for unwanted vehicles. 7 days/week Call Paul Haul (250)808-9593

Auto Financing Need A Vehicle!



For all your marketing needs in print & online, contact

Curt Jensen 250-763-3212


2BDRM + den, 1.5 baths, 5 appl, cls to College $1300 utils incl. March 1st. 250-763-2399 4BD upper flr, 5appls, sep.entry & laundry,1 bath FP, NS, NP. No parties! $1200+ 1/2utils. Rutland.250-807-2006 Lg Br.Qt, 2bd, Patio, Pkg, NR, Lake, Colg, Shops. NS, Resp Adult, NP. $835/mo. 762-0317 Quiet, Lg, 3rm ste, Colg, Shops, Lake, $795. NS Resp Adult NP. 762-0317. 6 rings


ONLY $59.99 plus HST 1 col x 2” size with or without picture for 3 insertions

Call your classified representative today!


Cars - Sports & Imports

DreamCatcher Auto Loans “0” Down, Bankruptcy OK Cash Back ! 15 min Approvals


YOU’RE APPROVED Poor, Good, OR No Credit at AUTO CREDIT NOW Details and APPLY online OR TOLL FREE 1-877-356-0743

Cars - Domestic ‘01 Monte Carlo SS, Excellent shape, lots of extras, must be seen, $6000 OBO, 878-4873

1999 Cadillac STS

One too many cars, so she’s gotta go. Very reliable. Brand new cooling system, tires have 70-90% tread left. Leather seats, power everything. There are some scratches & dents above the drivers wheel well and on the bumper. Also needs a splash of paint. Very comfortable travel car or a great starter car! Appraised at $4600. Further Reduced to $3000 250-869-7362 Lve msg

2009 Black Hyundai Sonata Sport 4 door sedan, 17” rims and comes with winter and summer tires, Too many options to list: Sunroof, A/C, keyless entry, power windows and locks, alarm, cd player, 5 speed shiftable automatic transmission, cruise, 4 cyl., large trunk, leather trim in interior, metallic gray trim package, 109,468 kms, Gorgeous car! Divorce sale so this car needs to sell fast! $16,500 OBO, financing available, Call to view and test drive, Dean 250-497-5191

Recreational/Sale 2010 Ford Lexington Motor home 27’, 7000 kms, queen bed, generator, polar pkg, $80,000. (250)546-0911

Scrap Car Removal 1AA SCRAP CAR REMOVAL Min $60 cash for full size vehicles, any cond. 250-899-0460 SCRAP BATTERIES WANTED We buy scrap batteries from cars & trucks & heavy equipment. $4.00 each. Free pick-up anywhere in BC, Minimum 10. Call Toll Free 1.877.334.2288

SCRAP Car Removal, $100 cash paid for unwanted vehicles. 7 days a week. Call Paul Haul (250)808-9593

Sport Utility Vehicle 2004 Ford Free Star Sport

4.2L 116,000KM TV DVD Mint Condition 4Capitan Cahir Dual Air Full Loaded 4New Tires. Accident Free Like New #180. $7990. Call 250-862-2555 Visit

2BD, 1bth, lndry rm, 6appl, 1200sq’, $1000+DD. Avail March 1. Parkinson Rec Centre area. Call 250-317-7431 2BD+den, 2bth, 5appls, close to shops, parks, bus. NS, NP. Ref’s req’d. $1200+utils & DD. Call 250-765-2932 NEWLY Built, 2bdrms, & 2.5 baths, 5 appls, A/C, priv. patio, Hospital Area. $1450, Avail Apr. 1. Call 862-1701



Loan. Apply Now, 1.877.680.1231 www.

Suites, Upper

Starting a new business? Look here for the services needed for success!


AVAIL Apr. 1st, 1bdrm, North Glenmore, close to bus rt, priv. entrance, fireplace, utils included. Shared lndry, NS, NP, $850/mo. 250-762-9994. Earlier occupancy negotiable. AVAIL immed. 2bd bsmnt suite, $1000. 5appl, NS, NP. Near Nesters. 250-470-3449 Avail March 1 Ibd bsmt suite, central location, $750 inl utils, senior or working person pref, NS, NP. 250-317-2507 BEAUTIFUL 1bd w/o in Blk Mnt. $900 incl utils, heated flooring, int, cbl, FS, WD, DW & micro, Nparties, NS, small pet ok. Dan, 250-212-7113 NEAR Hospital, 1 Bed, 1 Bath, newly renovated, $750 + Util. Non Smoking, 250-575-2980 NEW bright 2 bed suite in Springfield area of Rutland. W/D, F/S, dishwasher, microwave, electric fireplace, separate entrance, fenced yard and patio. Close to transit, shopping, schools and parks. N/S N/P, No parties. Damage deposit and references required. $850 per month includes gas and electricity. Available immediately. Call 250-859-3852. Newly renovated 1 bdrm bsmt suite. Gordon/ KLO Area. w/d $780 utils. incl’d + DD. Avail. March 1st Call 250-212-3299 RUTLAND N. 2bd, sep ent, no lndry, NP, NS. Couple pref. Ref’s req’d.No Parties Inclds all. $800+DD. 250-801-2785 SOUTH Rutland 1bd bsmt suite for rent. Nice kitchen, incl F/S, full bth, side entry, NS, NP, suitable for single person. $600. $250DD. 250-765-7626

BRAND New tires w/ wheels 4x100 Steel black wheels, 185 70 R14 Nokian Harrs 12 32nds. $600 OBO, 250-7665628

Trucks & Vans 1996 Ford F350 4x4 crewcab, canopy, exc/drivetrain, $3600 (250)306-8840


INVITATION TO TENDER T12-024 Walnut Street Retaining Wall Repair Sealed tenders, clearly marked on the outside of the envelope with the words “T12-024 Walnut Street Retaining Wall Repair” will be received at the office of the City Clerk, 1435 Water Street, Kelowna, BC up until 3 PM, Local Time, March 8, 2012. Tenders will be opened publicly at that time.

1998 GMC Sanoma 5Spd

4Cyl 2.2L Great Condition 190 ,000KM Runs Excellent 4New Tires Canopy Box Liner Must See & Drive $3490 #182 Call 250-862-2555 Visit 2002 Ford Ranger 2wd

There is a non-mandatory site meeting on February 29, 2012 at 10:00 am PST at Meikle Avenue Beach Access. The City reserves the right to reject any or all tenders, to waive defects in any bid or tender documents and to accept any tender or offer which it may consider to be in the best interest of the City. The lowest bid or any tender will not necessarily be accepted. Tender documents may be obtained at no charge from the City of Kelowna website or from the City of Kelowna Purchasing Branch, 1435 Water Street, Kelowna BC V1Y 1J4.

116,000KV6 4.0L Auto 4DR A/C Mint Condition In/Out Accident Free B.C Truck Like New $7990 #181 Call 250-862-2555 Visit Must See & Drive 2007 Pontiac Montana 3.9 V6, 7 pass, 191,000 kms,new tires.$6900 obo 250-307-3170

NOTICE TO CREDITORS & OTHERS. RE: Estate of Mary Margaret Wilson, a.k.a. Mary Margaret Clements, a.k.a. Mary Margret Clements, a.k.a. Mary M. Clements, late of the Village at Smith Creek, 2425 Orlin Road, Westbank, in the Province of British Columbia, Retired, who died on the 11th day of April 2011. Creditors and others having claim against the estate of Mary Margaret Wilson, a.k.a. Mary Margaret Clements, a.k.a. Mary Margret Clements, a.k.a. Mary M. Clements are hereby notified under Section 38 of the Trustee Act that particulars of their claims should be sent to the Administrator, Patricia Scott, also known as Patricia Donna Clements, c/o Nixon Wenger LLP, #301-2706 30th Avenue, Vernon, B.C., to the attention of Karl T. Marsden, on or before the 23rd day of March, 2012, after which date the Administrator will distribute the estate among parties entitled to it, having regard only to the claims of which the Administrator then has notice. Patricia Scott, also known as Patricia Donna Clements c/o Nixon Wenger LLP, Solicitors, #301-2706 30th Avenue, Vernon, B.C., V1T 2B6

Adult Adult Entertainment

If You Have The Desire, I have the Fire. Call Mama Mia. Seniors Special. 7 days 10am-10pm (250)-317-8043


1*ALYSSA* Mens Mag Model. Mature & Open Minded. 24/7 Call 250-300-2399 1 and only Garden of Eden. Voted #1 in Customer Satisfaction. Only agency in Kelowna open 24/7 and accepting credit cards. GFE avail. 250868-9439 Now Hiring #1 PAMELA. Blonde bombshell, 36D, all natural, GFE. Call 250-215-4513 A BRUNETTE BEAUTY, 36C-28- 35, Long Hair, 26 yrs, 5’5. 127lbs. Clean & Discreet. Ph# 250-681-8369 AN Open Minded Mature Sexy Busty Blonde, Ready To PLEASE YOU! GFE. Independant. 250-808-9673 BEACH BUNNIES Be Spoiled At Kelowna’s Only 5 Star Men’s Spa #32-2789 Hwy 97 Blue Heights 250-448-8854 BRANDY. Pleasing You, Pleases me.. Hot Busty Playful Mature Blonde 250-826-8615

CLASSY SEXY BRUNETTE Sensual, Massage, Lingerie, GFE, Playful & Professional. Upscale In/Out. 250-300-0036 Down on my knees, ready to please! Hot body massages. Stacy 1-250-870-8710. ENJOY a sensual, discreet, tryst with a sexy, beauty in/out Lydia 250-448-2894 GENNA. 25, new, petit busty blonde bombshell. Ultimate experience. 778-215-0153 MALE 4 Male Erotic Massage $95, waxing, intimate grooming & skin care for the face & back. Winfield, 9-9 Daily 250-766-2048 PLAYFUL, UPSCALE, OPEN Minded Beauty Offering Massage In My Studio. Call (250)-808-3303 SEXY, 42 DDD, 28/32 brown eyed brunette. Sexy & Sweet, Discreet. Enjoys couples & dom, GFE. Kelly 765-1098. SOOO SEXY SANDY The Original K-Town Girl. 38D, 29, 34. Come Play! 878-1514

Community Newspapers We’re at the heart of things™


Tuesday, February 28, 2012 Capital News







GENERAL MEETING KELOWNA BRANCH OF THE BC SPCA In accordance with Bylaw 5.15(d), 9.5(b), 9.5(d) and 14 of the Bylaws of The British Columbia Society for the Prevention of Cruelty to Animals, Notice is hereby given that the annual general meeting of the:





Will take place on:



March 7th, 2012 At: 7pm 3785 Casorso Rd., Kelowna BC For the purpose of:

Jazz is a young dog looking for his forever home. He is active, energetic and loves people and other dogs. His ideal ‘forever home’, would be with a loving family that has lots of time to exercise and play with him. If you want to make Jazz the best dog her can be, please come down and get to know him.

Electing members of the Community Council for the branch, as well as conducting any other business of the Branch



6 YEARS 2 MOS PEKINESE/PUG X NEUTERED MALE Shadow is a great little guy looking for his ‘forver home’. He loves toys and doesn’t mind hanging out with other dogs. Shadow loves people and always wants you to throw the ball for him. If you have experience with the breed, Shadow might be the perfect addition to your home. (PS... he also gets along with cats)

3 YEARS SHAR-PEI/GERMAN SHEPHERD X NEUTERED MALE Skid is a sweet guy looking for his ‘forever home’. He likes to be around people and other canines. Skid will make a great companion and has a super disposition. Please come and pay him a visit, if you feel you can give him a wonderful loving home.


Ricky’s history is also unknown to us. He is bit on the wary side, but becoming more friendly each day. He gets along well with other felines. He likes to be interacted with, and will calmly brush you off when he’s had enough. He is very independent and likes his ‘spot to lounge in’. If you could give this deserving guy a second chance please come down and spend some time getting to know him. Abandoned


Zeke is a sweet, shy boy looking for his ‘forever home’. He loves to play with other dogs and quickly warms up to new people. He is active and fun and he is enjoying having food around to nibble on all day. With further socialization, Zeke will become the best dog he can be.

Lost Your Pet?





For further information on the meeting or to obtain a copy of the draft agenda, please contact Suzanne Pugh at or 250 861-7722.

Post your pet’s information here and search listings of found strays


Mr. is a real big guy! He has had dental work done in the past, so he was definitely someone’s pet. A vet exam proved he neeed more dental surgery, hence he will have to eat soft canned food for the rest of his life. Mr. is the MOST AFFECTIONATE cat we have & loves to chat and cuddle. If you would like to meet him please come down and ask for an introduction.





Came in as a stray

This site is updated daily! “If you’ve lost your pet, you can use this search to find stray animals that have been found and have been taken to the BC SPCA shelter, or found and listed by a member of the public using this site.

Tickets are $

25 ea $ 3/ 55 5/

& $


There are daily prizes throughout May for $2500 cash prizes, with a larger prize of $5000 awarded each Friday and a special Mother’s Day prize on May 13 worth $10,000. Each winning ticket is re-entered for the daily prizes. To order tickets, call 604-205-5998 (toll free at 1-855-205-5998) or request your tickets by using the order form online. Ticket purchasers must be 19 years of age or older and tickets can only be sold in B.C. Know your limit, play within it.

103 - 1889 Springfield Rd. 860-2346 Store Hours: M - S 8:30 - 5:30 Sunday 10:00 - 4:00







Sadie is a sweet spaniel mix looking for her forever home. Once she has recovered from her mastitis, she will be spayed and ready for adoption. She loves to be with people and also loves her toys. Sadie is happiest when on a walk with you and also enjoys tummy rubs. If you are interested in Sadie, please speak with the kennel staff.

Daria’s owners could not take her when they moved. She knows basic commands, but has several bad habits that need to be corrected through a confident experienced owner and positive reinforcement training. She has an abundance of energy and needs lots of exercise. She may be prone to separation anxiety, so a slow introduction to alone time will help her adjust. Please let the staff know if you can offer her a good home.


Larry was very shy at first, but now you would never know it! He is a sweet young cat who just wants to fit into his ‘forever home’. He is an energetic individual who LOVES to play! He is very vocal until he gets your attention and would suit either a mellow home or an interactive environment with lots of play time. He would make a wonderful children’s cat. Owner surrender

ID# 255064


ID# 260368


Adopt a Pet and take


1 YEARS BOXER NEUTERED MALE Boxers are exuberant, energetic and playful. They tend to be very good with children, but are strong dogs and require lots of exercise. Left to their own, they can become destructive out of sheer boredom. A good solid family life is what works best, so if you feel that Cane would make a wonderful addition to your home, please come down and spend some time with him.

from your local


SPCA any Pet Food or Accessory

Capital News Tuesday, February 28, 2012 A35


CUISINE from Jude’s kitchen anniversary eats It’s been 14 years March 1 since the first Jude’s Kitchen column made an appearance in a re-designed Kelowna Capital News. That’s 728 columns, because I’ve never missed one in all those years! Wow. That’s a lot of talk about food, isn’t it? To celebrate the anniversary, here are a couple of our favourite recipes from over the years; one that we just have to have on a regular basis. Luckily, we don't have to wait for the dill to be ready in the garden, because it's nearly always available in the produce stores or sections, nice and fresh. We all have to eat and many of us have families to feed. Most of our special occasions are marked with food, whether it’s an anniversary, birthday, Christmas, Easter, Thanksgiving or New Year’s Eve. We find that as the months pass, there are certain favourite dishes that mark the time of year. You know, the first chives in spring to toss into an omelette; the first tomatoes warmed by the sun, picked right off the vine in July and slapped between home made bread; a cornucopia of harvest vegetables and fruits in the fall that lead to ratatouille or fruit salad; and the wonderful apples and squashes of fall that you roast and crush into soups. And, in each season there’s a few occasions marked with hams or barbecues, turkeys or special cuts of lamb or seafood. We’re very lucky in B.C., which has the most diversified agriculture sector of anywhere in Canada, to be able to make whole meals with food that’s been sourced right within the boundaries of this province. There’s so much to celebrate! I hope you’ve been enjoying my food journey over the years and that you’ll appreciate that some of my favourite recipes from over the years are now gathered together in one place. Jude’s Kitchen, published less than a year ago by the Okanagan Institute, is available wherever books are sold, and in a few less likely places as well, like the B.C. Wine Museum and Discover Wines. That’s because fellow reporter John Schreiner, one of the country’s top wine writers, contributed his wine suggestions as margin notes to many of my recipes. Watch for an update of his excellent book, The Okanagan Wine Tour Guide, coming out soon.

Den's Meat Dabs These are less messy to make and way easier all around than fussing with forming them into balls and frying meatballs on the stove, yet they taste pretty much the same, if not better. Not only is there less mess and fuss, but there’s no added oil, so they’ve got to be better for you too. Once the meat mixture is ready, just use a spoon to scoop out meatball-sized chunks and arrange them on a cookie sheet.You could substitute crumbs for the oat bran. 1 lb. (454 g) lean ground beef 1 egg

1/2 c. (125 ml) oat bran or bread crumbs 1 tbsp. (15 ml) ketchup 1/2 tsp. (2 ml) Worcestershire Sauce salt and pepper, to taste Pre-heat oven to 350 F. Combine thoroughly and use a teaspoon to place dabs on a cookie sheet. Bake at 350 F for about 20 minutes. Serve with a sweet and sour, barbecue or spaghetti sauce; or this yummy dill and mushroom sauce. Serves 4.


Mushroom & Yogurt Sauce with Fresh Dill This leans toward Scandinavian combinations of flavours, and it's rich and delicious but easy to put together. This takes no time at all to make and it's suitable for a special occasion or for a midweek family meal. 1 onion 8 mushrooms 1-2 garlic cloves 2 tbsp. (30 ml) fresh dill pat of butter 1 c. (250 ml) beef broth 1 tbsp. (15 ml) Worcestershire Sauce 1 tbsp. (15 ml) cornstarch 1 tbsp. (15 ml) cold water 1/2 c. (125 ml) plain yogurt

Slice onion and mushrooms and mince garlic and dill. Dissolve cornstarch in a little cold water in a tiny bowl. Melt a little butter in a large frypan and saute the onion and mushrooms, adding the garlic as they soften. Add beef broth and Worcestershire Sauce. Mix well, bringing the mixture to bubbling. Re-combine cornstarch mixture and stir it into the sauce until thickened and clear. Mix dill in. Add yogurt or sour cream and mix well, without allowing it to boil. Pour over hot meatballs and serve, garnished with a sprig of fresh dill. Serves 4-5.

Contact Jude’s Kitchen at The Kelowna Capital News, 2495 Enterprise Way, Kelowna, B.C. , V1X 7K2;

Some simple guidelines for readers of Jude's Kitchen There are some basics about my cooking that you should know about in using the recipes created for Jude’s Kitchen. *I mean a large egg when a recipe calls for an egg *usually, butter and margarine are interchangeable *usually, salt and pepper is added to your taste *I generally use sea salt

*fresh ingredients top frozen or canned *organic products are my first choice *wherever possible, I use whole grains, not processed *include a variety of them, when possible *wherever possible, I use fresh herbs *fewer quantities of dried herbs are needed than fresh

*I use extra virgin olive oil *I use grapeseed or olive oil to cook with *I don’t deep fry *feel free to substitute. I do *have fun in the kitchen *encourage others to as well



Tuesday, February 28, 2012 Capital News












HWY 97






2643 ENTERPRISE WAY 2507623646 • KELOWNA First Come, First Served. While Supplies Last.

SINCE 1988

• Furniture • Appliances • Mattresses • Leathers

JOE KANDOLA Owner / Operator


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A Salute to Women in Business 2012


Kim McLean Wine Kitz, originally known as Wine Art, has been the leader in the th consumer winemaking industry since its inception in 1959. 1959 Today it is one of the world’s largest and most respected winemaking retailers. wine Wine Kitz on Pand Pandosy is one of the longest running u-vint stores in Canada, with over 35 years of continuous family operation. Ursula, my mother, opened the store in 1976. 1976 I took over operations in July Ju 1998. People who appreciate good wine will be delighted by the quality and variety of wine kits available at my store. I am passionate about everything I do. I enjoy helping people discover all the different types of wine, and I truly love getting to know my customers. I am committed to helping you make the wine that best compliments any occasion, from the momentous to the casual every day.

I guarantee it!


Mission 3-2925 Pandosy St. 250-763-8479

Kelowna’s Real Estate Specialists Since 1985

FORMER KELOWNA mayor Sharon Shepherd is back at work running the office for three doctors in the Mission.

Civic politician’s focus now on the business Kevin Parnell STAFF REPORTER


“We are fortunate to have the opportunity to work with fascinating people and sensational properties, and we’ve been successful because we love what we do and we put our clients’ best interests first.” ~ Jane Hoffman Kristy Huber: Broker, Licensed Realtor® Kristy has been in the real estate industry since 1991 and working with Jane Hoffman since 1993. She has been an integral part of Jane’s success & continues to work alongside Jane everyday. Kristy prepares market evaluations, works with buyers, lists properties & oversees daily operations. Truly one of the best in the business, Kristy’s negotiating skills are second-to-none .

During her 15 years on Kelowna city council, Sharon Shepherd built a reputation as one of the city’s hardest working politicians. When she became mayor in 2005, she didn’t ease up her workload, attending functions, public events and fundraisers, becoming one of the most visible local politicians in Kelowna. That she was out at almost every event was not hard to see. What was a little less evident was that she never left her life in business, keeping up with her duties as the office manager of her husband and two other doctors’ medical practice while holding down her political office. “I really liked keeping up with the business. I was one of

the partners and I had always been doing it so it was something that I felt I could keep doing on my own time,” said Shepherd, who spent early mornings, late nights or weekends balancing the books and doing her regular office duties. “I did it on my own time and I was fortunate because I didn’t have to be in the office for certain hours. “As long as what I was responsible for was done, I knew there wouldn’t be anyone complaining about it. “It kept me focussed on something I could start and finish and not have anyone else driving my agenda. It was important to me to make sure we continued to succeed in the practice.” Shepherd’s rise to the top chair at Kelowna City Hall—the first ever woman

to be elected our city’s mayor—began from a love for the community she lived in. She first became active as a concerned citizen when development moved into her Mission neighbourhood in the early 1990s. She would become president of her neighbourhood association and sit through five years of council meetings before running for council in 1996. As a mother, she had held off running for one term, waiting until her children were done high school before jumping into politics. “It was hard on my family,” she said. “My family knew what I was like. Anything that I took on I was going to be totally committed to. See Shepherd P5

Sherrin Stewart : Licensed Realtor® Sherrin has extensive experience in the business world. For years, she managed her own Travel Agency in Kelowna & Property Management Business. With her outstanding expertise and "people skills", our clients are assured of thorough, professional care. Sherrin works with buyers, helps orchestrate new listings and is instrumental in creating our full-color property brochures.

Lora Proskiw, Licensed Realtor® Lora has been with the team for 7 years as a buyers agent and marketing coordinator. A long-time Kelowna resident, Lora enjoys educating and introducing her clients to the lifestyles, amenities and opportunities that Kelowna has to offer. Lora works with buyers, takes new listings and oversees Jane’s marketing initiatives & advertising campaigns. Carole Ceron: Licensed Realtor®, Office Manager Carole brings with her numerous years of experience as a Senior Executive Assistant to the President and Board of Directors of companies such as WestJet and Bellstar Hotels & Resorts. She loves being the first point of contact and working with all of Jane's buyers and sellers in whatever capacity she can provide assistance.

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Website: Office: 250-860-7500 Email: Blog:

sizes available

519 Bernard Ave, Downtown Kelowna



A Salute to Women in Business 2012

Politics Sage advice for new business startups can be a hard road Shepherd from P4

It will help you create a completed explanation of how you arrived at the breakeven point.

a report of your financial fitness. You can get the report from one of the two agencies


Are you considering applying for a business loan? The last thing you want is a lender turning you down because of an adverse mention in your credit report. Lenders look for a good credit history when considering a loan application. Your credit report is a summary of your borrowing habits and repayment of loans. A bad credit rating or no credit rating negatively impacts any future borrowing. Some of the biggest ways your credit score can be negatively impacted include: 1) Late payments 2) How much credit you use compared to the amount available to you 3) How often and how recently you have applied for credit It is a good idea to check your credit history before you apply for a business loan. Credit bureaus maintain

—Equifax, and Trans Union. The Women’s Enterprise Centre has a resource library

that offers infprmation on how to get and manage financing for your business.

Romany Runnalls, AMP “Specializing in Mortgage Relationships”


ga g e MortMORT Group





. NC

“Time away from your family is one of the tough things about politics. On our 25th anniversary, my husband sat in the gallery waiting to take me out to dinner and it was one of the public hearings that took until 1:30 a.m. “Thank goodness I had a very supportive partner. But I’ve watched relationships break up because of politics and because of people not being home. “I always tried really hard to work things out. My husband knew exactly what I was doing.” During her three elections to council, Shepherd’s vote count climbed from the third most, to second to first before she decided to run for mayor, winning the seat as the first woman to do so in 2006. She says she didn’t run for the mayor’s chair to be a trailblazer, she did it to help the rcity she moved to in 1977. But she does know many women in the city are proud of what she did. “What really brings it thome is when I have women and particularly younger rwomen in the community— and I still get it daily—come and say they were so proud, that I was someone that they looked up to. “Absolutely I feel proud that I was able to fulfill that role and that others felt that my leadership style was something they believed in.” Since being ousted in last November’s municipal election after two terms in the mayor’s chair, Shepherd says she has been able to more properly devote herself back into the business that she helps to run as office manager. She says she has received numerous offers to return to politics at higher levels and has also been approached by non-profit and community groups. While she doesn’t know what the future holds, Shepherd’s 15 years in politics has taught her something about the value of women in politics. “I think women bring a different perspective to the decision-making process,” she said. “There were times as mayor when my female colleagues would say something and my inner voice would say, ‘Yes.’ “Thank goodness there was someone else saying the things I was thinking. “There are differences is how women take on a decision and bring something forward.”

Your break-even analysis helps you determine whether your business will make a profit or not. It is often required by lenders as it shows whether your business is financially feasible or not. Your business will start making a profit only after you reach the break-even point. Your break-even depends on a variety of factors: 1. Fixed or overhead costs: Rent, utilities, salaries, and insurance, etc. 2. Variable costs: Hourly wages, materials, supplies, delivery costs, etc. 3. Per unit selling price: This is the price you sell one unit for. The Women’s Enterprise Centre ( has an online resource library to make the numbers thing a little easier to understand. The document on Cash Flow Forecasting and BreakEven Analysis will explain how to calculate your breakeven point.







My customers know that I’m with them for their mortgage lifetime. First Time buyers learn the A-Z’s of Mortgage Approval, receive advice on pre-payments, mortgage renewals and refinancing anytime. They get help moving “up” to the next home and paying “down” the mortgage faster by always paying the lowest interest rate. I am privileged to have so many loyal customers. The great part is, my service is free. Apply On-Line now: Or Call Romany: 250 862-1794 “One percent of gross revenue donated to a Canadian environmental charity”

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Stacy Hadden & Associates Financial Solutions Inc. Phone: 250-860-3303 | Fax: 250-860-6461 Email: 101-1433 St. Paul Street, Kelowna, BC V1Y 2E4

Any amount that is allocated to a segregated fund is invested at the risk of the contractholder and may increase or decrease in value. Exceeding the withdrawal thresholds may have a negative impact on future income payments. The lifetime income becomes available on January 1st of the year the annuitant or the younger of the annuitant and the Joint Life (if applicable) turns age 55. Other conditions may apply. The Manufacturers Life Insurance Company is the issuer of the Manulife GIF Select insurance contract which offers the IncomePlus Series and the guarantor of any guarantee provisions therein. Manulife, Manulife Investments, the Manulife Investments For Your Future logo, GIF Select IncomePlus and the Block Design are trademarks of The Manufacturers Life Insurance Company and are used by it, and by its affiliates under license.


A Salute to Women in Business 2012


Opening doors for women starting businesses Kevin Parnell STAFF REPORTER

For women wanting to become their own boss, the first place they should stop is the Women’s Enterprise Centre, a federally-funded operation that will increase their chances of having a successful business. With its head office in Kelowna, the Women’s Enterprise Centre provides business loans to women, helps women write business plans, has a mentorship program that features over 150 successful business-women across B.C., and has free information and resources. And after 16 years in operation, statistics are showing that women who start their business with help from the Women’s Resource Centre have more success than their

“In B.C., only 35 per cent of businesses are still in operation after five years. Among our loan clients, 75 per cent of them are still in business after five years. That’s partly due to the support they receive. ” —Laurel Douglas counterparts in the business world. “In B.C., only 35 per cent of businesses are still in operation after five years,” said Laurel Douglas, the CEO of the Women’s Enterprise Centre. “Among our loan clients, 75 per cent of them are still in business after five years. “That’s partly due to the support they receive. As their lender, we give them free access to our training and our business advisers and we get them to do a lot of work up front to make sure their business is viable.” Despite the recent down-

turn in the economy, Douglas says the Women’s Enterprise Centre continues to be a busy place. In fact, when times are tough in the economy, she says more businesses tend to start up. “What happens with business start-up in an economic downturn is more businesses get started in a tough economy,” said Douglas. “Ironically, businesses that start in a tough economy are more likely to have success because they have to be careful and that instills a culture of frugality or being careful with the way they run the business.”

Carmen Vetter Carmen Vetter, a bilingual business woman, with over two decades experience in the European/Canadian real estate market, focuses on representing your home professionally online in Canada and in Europe. Kelowna is an exceptional blessed spot to call home and Carmen truly enjoys connecting buyers and sellers. Visit Professional. Informational. International.


Maxine DeHart Maxine DeHart is the Director of Sales at the Ramada Hotel and Conference Centre, where she has been employed for 25 years. She has also been the Kelowna Capital News Business Columnist for 15 years, writing the popular weekly column “Straight from DeHart”. Maxine has be been very active in Kelowna, sitting on various boards, including the Kelowna Chamber of Commerce (Vice-President), the United Way, Kelowna General Hospital Foundation and the Premier’s Regional Committee. She was a founding member of Project Literacy, Kelowna Gospel Mission 30K Club and the Kelowna Exceptional Service Under the Sun Program. She has received several awards: United Way Award of Distinction, Toastmasters International Communications and Leadership Award; YM/YWCA Woman of Distinction Award for Community Leadership and Enhancement; Commemorative Medal – Golden Jubilee of Her Majesty Queen Elizabeth II; Community Citizen of the Year; Kelowna Chamber of Commerce President’s Award and the Mayor’s Spirit of Kelowna Award.

One of the biggest things the Women’s Enterprise Centre does is provide information and support to women in business. Last year, the centre, which has its head office in Kelowna and other offices in Vancouver and Victoria, hosted more than 60 workshops in 20 different communities across the province. Douglas says one of the main messages the centre gives women is to try and grow their business rather than just be happy with the status quo. “Fifty-six per cent of women business owners choose not to grow their business,” said Douglas. “Obviously growth is not their definition of success but they are leaving money on the table. “That’s why we encourage women to grow their business. There are lots of opportunities in terms of technology that can help them be more efficient.” Douglas adds that investing in a business-woman is one of the best ways of generating economic development. She says stats show women are more likely to place a higher importance on giving back to the community. The federal government established Women’s Enterprise Centres in the four Western provinces back in 1995 after studies had shown there


THE CHIEF executive officer of the Women’s Enterprise Centre in Kelowna, Laurel Douglas. were gaps in access to financing for women. Each centre administers a $5 million loan fund for women entrepreneurs who are unable to obtain traditional funding. In B.C., the Kelownabased Women’s Enterprise Centre has leant out over $14 million in the past 16 years, money that has helped those women leverage another $22 million in funding. Douglas says that equals more than a billion dollars in economic activity in B.C., with $200 million of that gen-

erated in the Okanagan as well as about 1,500 jobs. “It’s really important to try and encourage entrepreneurship,” said Douglas. “Small business is so important to the economy but not everyone that goes into business has a strong business education. “They need help and support to make sure they find success. They are the backbone of the economy and it’s our job to help them.” You can find more online about the Women’s Enterprise Centre at

“Never limit yourself because of others’ limited imagination; never limit others because of your own limited imagination. —Mae Jemison, astronaut

Joan Carver Planning a vacation? That’s fantastic but what about the dogs? Wouldn’t it be great if there was a place kind of like a dog park where they could stay over? There is! It’s Puppy Tails Daycare Boarding and Adventure Camp. Whether it’s for the day or a long stay think Puppy Tails Daycare. “for the love of dog” Daycare l

Celebrating seven years, where pups of all sizes and shapes are free to frolic and socialize. A place to practice good behavior and a place they would love to stay when their families go away. Lots of fresh air and exercise equals a happy dog; add warm, cozy rooms and tons of love and you have Puppy Tails Daycare. .... “For the Love of Dog”

She is currently on the National Board of the RCMP Foundation (Ottawa), the Certified Management Accountants Association of B.C. (Vancouver) and a Director on the local Board of the Return of the Peregrine Falcon Society. On November 19th, 2011, Maxine was elected as a City of Kelowna Councillor. As a result of this she has been appointed to the Kelowna Chamber of Commerce Board and will Chair the City of Kelowna’s Civic Award Committee. She is also an Alternate Board Member on both the Regional District of the Central Okanagan and the Okanagan Regional Library Board.


878-0931 B Y A P P O I N T M E N T O N LY


A Salute to Women in Business 2012

Define your own niche As a business owner, you know how crucial it is to stand out from the competition. The most effective way to achieve this is to define your niche market and become clear on how you can meet their specific needs. Once you’ve defined your niche, your marketing will have focus and you’ll have the upper hand in establishing yourself as a leader in your industry. Knowing your niche market makes it easier to develop strategies, promote your business and bring on new products or services that directly appeal to your specific target. But do you know how to define your niche? You should consider four of the five basics used universally when gathering information—who, what, where and when—as you already know why. Know who you intend to serve. Will you plan weddings for seniors, sell homes to people looking to invest in rental properties, design clothing for women who are taller than average, provide temp services or web design to environmentally conscious companies, deliver lunches to factory workers or provide daycare to single parents? Be clear about what you can provide. Are you a party planner who specializes in themed events, a realtor who handles waterfront properties, a tailor who uses only bamboo fabric, a temp service that covers medical transcription, a caterer who prepares specific ethnic food

or a daycare provider who includes a special musical education component? Where will you operate your business and how far can you extend your services? Can you coordinate weddings in tropical settings, sell properties in a particular desired neighbourhood, create clothing for an international clientele. Will you focus your temp agency staff on the downtown core or provide pick-up service for after school daycare? When can your customers expect to find you? Will you be available for weddings and special events that fall on a long weekend or be around to complete the deal if a buyer can only be in town after 10 p.m.? Are you willing to handle last minute alterations, cover extended maternity leave, provide adequate food and service for spur of the moment parties or avert the inevitable crisis that finds a parent with no alternate overnight child care? Don’t be afraid to pursue a market niche for fear you’ll lose business by turning away customers. By finding and filling a niche, the products and services that you sell will be customized for a market that won’t likely have many options to go elsewhere. By defining these elements and tailoring what you offer to your niche, you will find it easier to refine your message to clearly express who you are and what your customers can expect.

Defining a staff hiring strategy Dawn McCooey CONTRIBUTOR

Human resources is part of the larger business strategy in a small business. Recruitment and employee training has to fit in with the business culture. There are several points to consider while deciding on the HR strategy for your business. 1. Recruitment. Know what you are hiring for. Use lots of behavioural interviewing questions—otherwise the business may be systemically hiring people who can answer rehearsed interview questions. Check references. 2. Orientation. Be sure that if an employee starts the

first day, doesn’t know where to hang her coat, is handed a three-inch thick policies and procedures manual and eats lunch alone— it is pretty well all downhill from there. Develop an orientation program that includes mentors and remember that orientation is not an event, it’s a process. 3. The art and science of leading employees. Analyzing and remedying HR performance issues is key to success in business. If a team or a unit or an individual is underperforming, the whole business is affected. A manager has to match solutions to needs. This is called “situational leadership” and requires a variety of leadership styles depending on the situation and the individual involved.

4. Task vs People—the balancing act. In every small business there is a constant juggling of task and people. A wise manager will understand the difference in focus changes depending on circumstances of the moment. Provide employees with clarity around task, and take care of your people. 5. It’s all about team Investigate your small business culture. Do you speak team, but reward individual behaviours and outcomes? How do you know? Start by asking yourself, “What was the best team I was ever on?” Dawn McCooey is a business advisor with Women’s Enterprise Centre in Victoria. She owned a successful career counselling firm for 18 years.

Nancy Johnson Na Nancy has a unique ability to make her clients feel at ease. She practises family law exclusively and understands that family law pr m matters can be very stressful and difficult for people, for many re reasons. She supports her clients by explaining the law and the various dis dispute resolution options available in easy to understand terms. She helps her clients know eexactly what is involved at each step of the process, and what the fi implications i li i cost / bbenefit are of their decisions. Her overarching goal is to shield her family law clients from the expense, stress, and uncertainty of going to court whenever possible. When court is necessary, Nancy is a capable advocate who works vigorously to advance her client’s interests. Nancy moved with her husband to the Okanagan in 1994, looking for better weather and great skiing - both of which she has enjoyed. Nancy is a Certified Family Mediator and a founding member of the Okanagan Collaborative Family Law Group. Email: Direct Line: (250) 979-2553

Christy Lovig A long-time Kelowna resident, Christy brings a wide range of experience from her many years of entrepreneurial ventures, including new business creation and development, public relations, investor relations, marketing communications and real estate development. This experience enables Christy to provide her business clients, from small to large, with valuable insight and guidance in a variety of corporate and commercial matters. Christy’s practice also encompasses real estate law, employment law, strata property law, and wills and estates. Her objective is to obtain cost-effective results and find creative and durable solutions to difficult problems for her clients. In her spare time, Christy is an avid marathon runner and cyclist who loves to spend time with her husband, Trent, at the family ranch, accompanied by their horses and their giant dogs, Axel and Kona. Email: Direct Line: (250) 979-2552

Karyn Kraemer Karyn’s family law practice involves advocating for her clients using cooperative means to resolve disputes, and where necessary, litigation. Whether a client requires a cohabitation agreement or a divorce (or anything in between) Karyn recognizes that these are delicate and difficult decisions. Her goal is to help clients understand their legal rights and guide them through the family process. Karyn taught high school French and English for several years before entering the practice of law. This background has led her to explore various ways to settle disputes outside of court. To that end, she is a member of the Okanagan Collaborative Family Law Group. Karyn is currently the Chair of the Okanagan Family Law subsection of the Canadian Bar Association. She is also a supporter of the Kelowna Family YM/YWCA and a member of the Community Cabinet for the Strong Kids Campaign. Karyn and her husband Matthew are avid travellers and love exploring cities all over the world. Email: Direct Line: (250) 979-2561

Kate Snowsell Kat was born and raised in the Kelowna area, completing elementary, Kate high hig school and her undergraduate studies here. She began her career with w Doak Shirreff as a summer student in 2008, and then joined the firm fir after completing her Bachelor of Laws degree at the University of Alberta. Since being called to the bar in 2009, Kate focuses her practice primarily oon wills and estates, real estate and civil litigation. While at law school Kate volunteered with Student Legal Services of Edmonton, Civil Division, and was an active member of the Faculty of Law’s student-run newspaper, the Canons of Construction. Professionally, Kate is a member of the Kelowna Bar Association and the Canadian Bar Association. She also devotes time to providing pro bono legal assistance to the Kelowna Chapter of Habitat for Humanity. When not at the office Kate enjoys the numerous outdoor activities the Okanagan has to offer. She also likes travelling, trying new local restaurants, and spending time with her husband, family and friends. Email: Direct Line: (250) 979-2566



A Salute to Women in Business 2012


Building up brand awareness for a business Alpana Sharma CONTRIBUTOR

For small business owners, there are always so many overhead costs that the advertising budget ends up getting the least amount of attention. But it is important to realize that building up brand awareness through advertising is an ongoing process. It does not have to be costly such as buying spots in newspapers or on radio or TV. There are several ways to create a buzz about your business even on a tight budget. You need to answer three questions before deciding on the ways to connect with your clients. What is your message? Your message needs to provide solutions. Your market research will provide you with the clues to the target clients’ needs. Address it directly. Amidst the cacophony of marketing, businesses that offer solutions get noticed. How compelling is your message? Your message should be direct, since a client’s attention can get easily diverted by different marketing campaigns. Keep it simple and compelling. What is your advertising budget? Even if you are advertising on a tight budget, you need to find out how much money you have set aside for it. You can prioritize and spend money wisely by targeted advertising. Below are five tips to advertise your business on a tight budget.

1. Social media marketing. Social media is the buzz word these days. Setting up a Facebook page or a Twitter account does not cost anything. Creating an interesting Facebook page will your clients a reason to ‘like’ it and become fans. Avoid direct selling on Twitter: This is usually considered spam. Instead, engage and participate. Create interesting content. If your content is powerful, people will listen to you. Be consistent. Create a calendar for social media posting and adhere to your schedule. Consistency shows your seriousness. You can post to multiple social networks through sites like Hootsuite 2. Blogging. If you like writing, start a blog. Make it your business story. Include links in your blog as it will help search engines increase your blog ranking. If you do not want to start a blog, become a guest blogger in someone else’s blog or participate in different business discussion forums. Most forums do not allow direct selling. However, they usually allow participants to include their business URL (Universal Resource Locator) in signature. Do some research and find out where your potential clients hang out. Comment actively in such discussions and leave your web URL in your signature. It will direct substantial web traffic to your business web site. 3. Marketing alliances. Creating marketing alliances is very cost effective. For example, if you are a

“You message needs to provide solutions. Your market research will provide you with the clues to the target clients’ needs. Address it directly. Amidst the cacophony of marketing, businesses that offer solutions get noticed.” —Alpana Sharma

green business, you can create an advertising alliance with some other like minded businesses. You can put a discount scheme in place for referrals. Pooling resources makes advertising less expensive for small businesses. Creating a group on Meetup is a good way to meet other people and generate word of mouth publicity. It is a subscription based service (though the fees are quite nominal). Make your group meeting interesting

Monique Widing M Monique Widing, along with her husband Mathew opened Clancy’s Meat Co. in West Kelowna on May 13th, 2011. Born and Cl ra raised in the Okanagan, Monique has three children, which helps her identify with her customers, and their quest to purchase top he qu quality food for their families. She believes that Clancy’s meet meets the needs of families, with its variety of fresh and frozen meal options. She is also proud to point out that they offer all-Canadian chicken, and beef, as well as Certified Angus Beef Ribeyes and New York Striploin Steaks cut to request. Monique strives to ensure that each and every customer is treated with excellent service, believing that customer service is one of the most important attributes a business can have. “My customers have made my first year in business such a pleasure,” says Monique, “And I would like to say a special thank you to each of them for their support.”

103-2231 Louie Drive, West Kelowna, BC 778-754-5899

by getting the participants involved, and incorporating their ideas in the group’s growth. 4. Online advertising. Craigslist is absolutely free. You can post in more than one section. Remember to relist your business services on a frequent basis. It will bring up your ad to the top. Etsy is another popular website. Update your postings on a regular basis. Many businesses have also had major successes with Google Ad words. You

can set your own price while using Google Ad words. Furthermore, with the popularity of location based services (such as Four Square and Yelp), your clients can be your biggest allies while reviewing your business favorably. 5. Get involved. Getting involved in community events costs nothing except your time. If you have a retail space, offer it to some local nonprofit groups for their meetings after business hours. This increases your pro-

file in the surrounding community. Volunteer in fundraising events is an incredibly efficient way to network. The above tools are some of the ways you can create an effective marketing strategy without exhausting your funds.

Alpana Sharma is Women’s Enterprise Centre’s client service and communications coordinator. She was awarded the 2010 outstanding community partner award by Canadian Youth Business Foundation.

Lori, Karen, Jan As one of the premier women’s fashion shops downto town, Tigerlily is a place that you can’t miss. Their di distinctly orange-coloured building really stands out at 575 Bernard Ave. They’re well-known for their bright and fun window disp displays - and once you get inside, it just gets better! Owners Jan Johnson & Lori Burns like to focus oon North American made clothing lines “because the fit and quality are truly the best” best.” They’ll be trave travelling a lot this year to source out new trends and find new, exclusive lines – both for cruisewear and the ladies’ casual wear they specialize in. “As always”, says Lori with a smile, “we also try to source out the best prices on our lines - because who doesn’t like a great deal?” That could explain why their customers have been so loyal over the years, often coming back with their grown daughters to shop together. “We love the fact that we can offer fashions for a wide age group” says Jan, “we love making women look their best, whether they’re 35 or 65. Looking fabulous is more of an attitude, of knowing what works for your body. And we love to work with customers and help them discover how they can carry off their own unique look.” The women of Tigerlily - Jan, Lori and Karen Gardner (Manager) - are thrilled about the Bernard Avenue Revitalization project which will be starting in the Fall of 2012. “Wider, more pedestrianfriendly sidewalks and beautiful landscaping... it’s all going to kickstart a really positive decade for downtown. It will lead to more building renos and lots of renewed energy and excitement. We can’t wait!” They plan to do some renovations of their own soon - so watch for more surprises at Tigerlily!

575 Bernard • 762-8384


A Salute to Women in Business 2012

Call for women to get more business support

The Canadian Taskforce for Women’s Business Growth is calling for governments at all levels to do more to support Canadian women entrepreneurs. Describing such efforts as an essential strategy for sustained economic growth in Canada, the Taskforce says that a 20 per cent increase in total revenues among majority female-owned enterprises will contribute an additional $2 billion a year to the Canadian economy. “Women-led businesses in Canada represent a huge economic opportunity for our country,” said Barbara Orser, chair of the Taskforce and Deloitte Professor at the University of Ottawa’s Telfer School of Management. “Majority women-owned small and medium-sized enterprises represent over $117 billion per annum of economic activity in Canada.” The Taskforce also reports that womenowned firms fail to grow as quickly as firms led by men. These differences are reflected in Canada’s productivity and competitiveness. The Taskforce Action Strategies report is very timely. Last September, the Asia-Pacific Economic Cooperation member countries convened their first-ever Summit on Women and the Economy, hosted by U.S. Secretary of State, Hillary Clinton. The research presented at the Summit clearly demonstrated that fostering women’s economic empowerment is a sound economic strategy, both in developing and developed economies. The Summit, attended by senior government officials and other leaders from the 21 Asia Pacific economies, culminated in the signing of the San Francisco Declaration, which commits to improving women’s access to capital, access to markets, capacity and skills building, and promoting women’s leadership. The declaration’s recommendations are expected to be adopted at the APEC Economic Leaders’ meeting later this year, which will be hosted by U.S. President Barack Obama and attended by leaders from all APEC nations, including Prime Minister Stephen Harper. Laurel Douglas, CEO of B.C.-based Women’s Enterprise Centre, is a founding member of the Taskforce on Women’s Business Growth, and was part of the 25-member Canadian delegation at the APEC Summit in

September. The Women’s Enterprise Centre also co-hosted the first Taskforce roundtable in Vancouver in 2010. Commenting on the Action Strategies Report, Douglas said, “The Taskforce explored key issues associated with the growth of women-owned businesses in Canada, such as access to capital, supplier diversity and technology adoption. “The report recommends proven policies and programs that will enable women entrepreneurs to contribute more to the national economy. “The Taskforce recommendations will assist federal policy-makers to respond to the APEC San Francisco Declaration with action strategies that will create economic benefit for the country and shape a bright future for women entrepreneurs.” Industry Canada reports that, in 2007, 47 per cent of Canada’s 1.6 million small and medium-sized enterprises were wholly or partly owned by women, and 16 per cent of those Canadian businesses were exclusively owned by women. In addition, more than 900,000 of the 2.6 million self-employed workers in Canada are women. However, the average revenue of majority female-owned firms was $563,000 compared with $1,126,000 for majority maleowned firms. The Taskforce is calling for a concerted effort to mobilize this under-served segment of our economy through a five-point strategy, by: 1. creating a national women-focused economic development strategy 2. creating business-stimulation programs to develop new markets and grow globally 3. creating and implementing measurable supplier-diversity procurement objectives for all federal agencies and departments 4. enhancing women’s financial literacy and their awareness of gender influences in firm capitalization through training and other incentives 5. increasing the adoption of technology in women-led firms through training and other incentives The Taskforce for Women’s Business Growth is a national and non-partisan consortium of prominent female business owners, small business service agencies, academics and industry associations.

O Okanagan Natural Care Centre C Step Up to Health! Would you like to be more in tune with yourself emotionally and physically? Healthier? Naturally? At Kelowna’s most established complementary health centre, we work with clients who are interested in improving their lives physically, emotionally, or in business, and by helping clients detoxify negative behavior patterns and improve their efficiency in all areas of their life - even if it is only on the golf course! Our team of experienced professionals work to discover your potential, transforming you to a new level of awareness during each visit. We use skills and applied techniques to help you break through your barriers and radically improve your life. We encourage you to call today. Let us be the next step on your journey to recognizing your life’s potential

Kathy York An Another fantastic year! Thank you again for all your support. I continue to enjoy my career as a licensed Real su Es Estate Agent. Living and working in the Okanagan is a blessing. The Li o my friends, family and clients is greatly appreciated. continued support of Those who have experienced my dedication, positive attitude and professionalism have not been disappointed. For the smile that keeps on giving, pick up the phone and make the call. I would love to hear from you!

Your Kelowna Born and Raised Real Estate Agent

250.870.1810 Re/Max Kelowna Westside 103-2205 Louie Dr West Kelowna

Amanda Winters Su Successful woman entrepreneur Amanda Winters is a young, multitalented professional. In addition to working in the beauty m in industry for 11 years as a licensed esthetician, she owns one of Ke Kelowna’s noteworthy full service day spas – Central Spa, located in the heart of Rutland at the corner of Hollywood and Hwy. 33. Amanda’s second business own owned with her husband Kevin, is Beauty Essentials, this business sells high performance luxury skincare products to spas around British Columbia. Amanda believes that when people come first, success will follow. Every client that enters Central Spa becomes a valuable part of her business and she thrives to provide a welcoming atmosphere with exceptional service. To help provide this exceptional service Amanda surrounds herself with an outstanding team that you can depend on. As a working boss she appreciates team work and the diverse talents of her staff members which show their sincere efforts to make their clients feel at home during their visit.

#2-110 Hollywood Rd. S. 250.712.0233

Ideal Protein Ideal Protein is a medically designed and professionally supervised wellness protocol monitored by professionals trained in the Ideal eal Protein method of weight loss loss. This muscle musclesparing, fat-targeting weight loss protocol was created for Olympic Athletes in France roughly 25 years ago. Dieters lose an average of 3-7 lbs per week without strenuous exercise. The Ideal Protein program is unique as it has a beginning and an end. You not only take the weight off and improve your health but, most importantly, you learn how to keep it off and that is why we are called Your Last Diet Centre. We support our clients through individual weekly check-ins and throughout their program by phone and email with in-depth knowledge, guidance and encouragement. We will guide you to succeed to Be the Weight You Want to Be!

Have confidence. Be healthy. Be happy. 3-1890 Ambrosi Rd, Kelowna 250-763-2914

3-1890 Ambrosi Rd, Kelowna 778-478-0606



A Salute to Women in Business 2012


Building an idea into a viable enterprise Kevin Parnell STAFF REPORTER


AMY WHITNEY came up with an idea for a delivery service that required minimal initial investment on her part outside of the hours required to get her new venture established.

Sheri Dickson I have h been a part of the Kelowna Motors team for the past 12 years, and am proud to be one of the few women salespeople in ye the Kelowna automotive industry. th Kelowna Motors is a great dealership to work at and it shows in Ke their quality and pride not only in the award winning Mazda line up, but also in the history of the dealership. The dealership that has been owned by the August d family community for 67 years. f il and d bbeen a part off the h Kelowna K I am here to assist and inform you in all aspects of your vehicle purchase, while striving to create the best buying experience possible. I pride myself in staying up to date on product knowledge and offering great customer service. I strive to build a relationship with the customer not only during the purchase of the vehicle but long after. Honesty and commitment are my goals to making your buying experience, whether new or used, enjoyable and fun! I am proud to have been recognized for over 11 years by the Mazda Master Sales. I would also like to take this opportunity to thank all of my customers, and did you know we have an excellent Owner Loyalty Program on all new Mazdas including the new Skyactiv Mazda3. If you are in the market for a new Mazda or a pre-owned vehicle, please call or stop in and see me or email at


Cassandra Tompkins

When she started her business six years ago, Amy Whitney thought she had found a unique business that would fill a void in the Kelowna marketplace. With Drinks Delivered, Whitney and her husband began to offer citizens a delivery service for those who were in need of alcohol but didn’t want to, or couldn’t, venture out of their home. It was an idea that was born out of necessity, as opposed to an attempt to fill a void in the marketplace. “Way back then we always wanted to invent or create something,” said Whitney. “I was completely broke and renting a basement suite. I had a car but I had no money. I was able to think of a business that I was able to start with basically no cost and just work on it, and work part-time at the same time.” That was six years ago. Now Whitney and her husband have gotten rid of their other jobs and have expanded their delivery service from just Drinks Delivered to also include Restaurants Delivered. They are partnered with 36 local restaurants, have six delivery drivers working with them and are looking to expand even further in the future. “It’s really exciting,” she said. “Just in the last six months we have been at the point where we have been able to actually get away for a

“I was completely broke and renting a basement suite. I had a car but I had no money. I was able to think of a business that I was able to start with basically no cost and just work on it, and work part-time at the same time. ” —Amy Whitney few days. “We have more time and we have more money coming in which is exciting.” With her business expanding and with more exciting times coming in the future, we asked Amy Whitney a few questions about starting a small business and building it from the ground up. Q: What are some of the challenges you have faced along the way with the business? Whitney: The biggest challenge for us was the five year point when we realized we didn’t want to continue with the business as it was. It was a small Ma and Pa operation where we were working seven days a week. Over the last year we have been able to break out of that and really trust other people and have other drivers working for us. Q: What lessons have you learned along the way?

Whitney: Everything takes three to four times longer than you actually think it is going to take. You have to hang in there and keep pushing through the barricades. A lot of people give up around the one to three year mark. But it’s worth it hanging in there.

Q: What does the future hold for Drinks and Restaurants Delivered? Whitney: Our business is expanding. We are looking at another part where we would start a courier side of the business during the day so we can have enough drivers on to offer a lunch time service for Restaurants Delivered. We have a business partner we are working closely with in Victoria who is developing delivery dispatch software for us. You can find both of Whitney’s businesses online at or

“It’s really exciting. Just in the last six months we have been at the point where we have been able to actually get away for a few days. We have more time and we have more money coming in which is exciting.” —Amy Whitney

“You don’t have to have fought in a war to love peace.” —Geraldine Ferraro, U.S. politician

Amanda Zacharias 180 Degree Hair Studio is proud to celebrate 9 years in business. Located in the Mission, on the corner of Cook Road and Gordon Drive, right beside Canada Post.

Th Woman’s Place Fitness Centre, located on the corner of The Sp Springfield and Spall Road, has been a staple in the Kelowna Fi Fitness industry for the past 31 years. Locally owned and op operated by Cassandra Tompkins, it has continuously expanded over the years to become the 11, 000 square foot facility that it is today. They are most k f their th i llarge, all-inclusive ll i wellll known for Group Fitness schedule which includes everything from Yoga and Pilates, to TRX, to Spin and Step, to Zumba, and much more. TWP’s mandate is to provide flexible memberships for today’s busy women with no initiation fee, no contracts and holiday and medical holds.

At 180 Degrees Hair Studio we specialize in cutting and colouring. We are continually committed to ongoing education and training, striving to keep current with the up and coming trends.

TWP has recently been nominated for the 2012 Corporate Community of the Year through the City of Kelowna Civic & Community Awards. As Cassandra was born in the City of Kelowna, it is of extreme importance that the community which has supported her and her family for many years is paid back in kind!

We would like to extend a warm thank you to all of our loyal clients for their continued support, and welcome new clients to call or stop in for a consultation.

Our goal at 180 Degrees Hair Studio is to provide a warm and welcoming environment to make every client feel comfortable. We strive to provide good value and great quality work.

123-1889 Springfield Rd. 250-762-7255

#4 - 3818 Gordon Drive • 250-861-9323


A Salute to Women in Business 2012

Finding happy medium with family and work


Investors Group Financial Services Inc


If good things come in threes, Kelowna entrepreneur Trish Miltimore has certainly got plenty of good stuff to go around. With three kids to go along with three jobs, what Miltimore might not have much of is time as she juggles family life with home-based businesses. But Miltimore says she gets by with a good support network and by lowering the amount of pressure she puts on herself. “It can be pretty crazy sometimes but it keeps it exciting,” said Miltimore of juggling her kids—all of them under age 5—and business. “I have a great support network which is key. But I think the biggest transformation was the expectations I had of myself. “Being prepared to move the goal posts a little and not being so hard on myself was key. Being prepared to do less and being more efficient with my time.” You may recognize Miltimore’s name due to one of her gigs as a fill-in radio announcer at Power 104 and Q 103. Or maybe you’ve seen her at Lee’s Music, the family business she helps to run as the marketing director. But it is her other job, as a public speaker, where her passion lies. For the past 12 years ,Miltimore has been working as a speaker, traveling to speak with groups including school kids, parent advisory councils, women in business and other community groups. Her business is called

Karen Erickson, CFP, CSA Division Director

Melanie Hall-Szyszkiewicz,, CFP, EPC C nt Senior Financial Consultant

Anna-Marie Rasmussen, A

BComm, CFP, CLU, B ChFC, CHP C Associate Consultant A CONTRIBUTED

TRISH MILTIMORE has found a way to juggle the challenge of family life and being a parent with being a fill-in radio announcer, marketing director for Lee’s Music and running her own public speaking business. Contagious Leadership Training and it’s something that grew into a passion for helping others in high school. “I had some mentors in high school and I decided that was what I wanted to do and I was green enough to think I could do it,” she said. “I started off with kids workshops and working with young boys and girls and going into schools. “It evolved from there into working with women and parents. Speaking is definitely my number one passion.” With the arrival of her third child just eight months ago, Miltimore has had to put her speaking passion on the back-burner although she is ready to get going again.

Working out of her home office in Glenrosa, she works at booking her own events and has spoken to groups all across Canada. Her main message to all of those groups is about each person’s relationship with themselves. “One common theme I focus on is everything pivots on the relationship we have with ourselves,” she said. “Whether I’m talking to young people or college people or adults, everything comes down to that: Success in business, weight loss or whatever it is. It starts with the relationship with yourself.” You can find out more about Miltimore at

Lynn Pedde Lyn is an Independent Distributor for Send Out Cards Inc. a company Lynn that tha brings an age-old tradition to the modern electronic world. Everyone likes to receive cards through the mail and now there is a Ev convenient, simple and cost effective way to do so. co From any on line computer or a mobile device, send a card (with a gift if you like) in just a matter of m minutes. Open your Card account, select a card or create your own photo card. Type your message, choose the recipient from your contacts, click on “Send Card” and an actual card in an envelope with a real stamp is on its way. The PHOTO STORE has more great surprises. Photographs can be reproduced in books, calendars, on canvas and much more. Visit my web site to see how easy it is to send cards and send out a card on me. No cost to you except ten minutes of your time. Call me for details on how to set up your own account.

250-762-2068 778-463-9665


Nicole Roussel,, Associate Consultantt

Carolyn Scott, Consultant

Aline Vance,


Meet the professional women of Investors Group Financial Services Inc. They deliver the highest quality service to clients everyday. These Consultants are committed to understanding client’s needs and helping them realize their financial goals and live the lives they dream. Client relationships are considered to be one of their greatest assets, so they treat you with the respect you deserve and The Plan™ that will work for you. Experience the Investors Group Commitment™ for yourself. Financial planning is a rapidly growing career choice, especially for women. This is a full time opportunity to establish your own variable income based and self-employed business in association with Investors Group. Investors Group welcomes the opportunity to have quality women with an entrepreneurial spirit join their team. INVESTMENT PLANNING | RETIREMENT PLANNING TAX PLANNING | RRSPs & GICs EDUCATION PLANNING | MORTGAGES ESTATE PLANNING | WEALTH PLANNING LANDMARK IV Suite 100 - 1628 Dickson Ave. Kelowna, BC V1Y 9X1 Ph. (250) 762-3329 • Fax (250) 868-9332 Toll Free 1-877-541-2255 TM trademark owned by IGM Financial Inc. and licensed to its subsidiary corporations.


A Salute to Women in Business 2012


Margaret & Susan Wort We will soon be celebrating 1 year in our new location! Fashion Foundations is stuffed (or should we say “stacked”?) Fa with a fantastic selection of bras! Choices for the tiny to voluptuous - for the young to the young at heart - from sports bras to the eve seen! Customer service is important and our staff are all most eye catching bra you’ve ever y find the right style and size for your needs and desires. able to help you A most important section of our store is dedicated to women that have faced breast cancer. We offer a superb selection of prostheses, bras and swimwear to assure a woman of a natural, comfortable look and feel. Registered with B.C’s Fair Pharmacare we can answer any questions from fit to financial benefits available. Plus our satellite store in Castlegar continues to expand to serve the ladies of the Kootenays!

Downtown Cultural Kelowna

“Our business is uplifting”

1385 Ellis Street 250-763-1473

Dena Abrahamse Happy 2012 everyone. Cheers to a year ahead filled with health, happiness & prosperity. happi Dena would like to thank her customers for their support & referr for without them, Access Signs would not be where it referrals, is toda today. We look forward to providing you with the same great service & product again this year. Access Signs specializes in large for format, full color digital printing. They take care of it all... from real estate, property development, business frontage, banners & sandwich boards to vehicles, magnetics, decals & site signs. They offer exceptional personable service at very competitive pricing. There is only one thing that matters at Access Signs... your business, & their business is to make your business get noticed. Dena welcomes you to come by the shop or visit us on our website:

Being a ‘green’ business is doing more with less No business is too small to have an environmental plan, and one of the first rules of green business is to do more with less. Reducing waste is in the best interest of not just the environment but businesses— large or small.

LEAN AND GREEN Having an environmental plan will save a business money by reducing costs. Furthermore, the plan doesn’t have to cost much— or even anything—to develop, and can be carried out with minimal effort. Your green plan can start with small changes that can save you money quickly. Turn off lights and equipment at

night to cut your energy bill, often significantly. Change the raw materials you use or part of your process. Introduce a paperless system to reduce waste and save on printing and photocopying costs. You can also spend a little money to save even more. For example, exercising due diligence regarding the environmental condition of real estate purchases can save you considerable expense down the line. Regular maintenance and servicing of your equipment can keep it more energy efficient, prolong its life span and minimize repair costs. And purchasing energyefficient models of equipment

DEBBIE KORBYCK – SERVICE ADVISOR: Has been a Service Advisor for 35 years. Debbie achieves one of the highest customer satisfaction scores within Hyundai Canada. BARBARA KOWK – FINANCE DIRECTOR: Her eight year tenure in the business office of Kelowna Hyundai gives her expertise with Hyundai financing, warranties and insurance. Barbara is also very successful with any credit-challenged financing. TANYA MECHALCHUK LEBARRON – FINANCIAL SERVICES MANAGER: Has been in the automotive industry since 2004, starting in sales and insurance. She brings a wealth of experience to Kelowna Hyundai.


3260 Highway 97N., Kelowna 250-491-9467

See Green P13

Rand Randy, being a meat cutter since graduating high school, felt it was an opport opportunity that they could not pass up. Sharon felt she was ready for the challenge and ran with it. Sharon has a passion for business and a has the knowledge and expertise. She believes that when you own your own business, you have to be in touch as to what your customer needs are. She gets to know her customers on a personal level and by doing so, can provide a product and service that is tailored to suit her clientele. As a small meat shop they believe in providing a better product at a reasonable price. They specialize in free run, non medicated meats that are grown as locally as possible. Now, she is currently working towards opening a new location at SOPA Square, where she is occupied with extensive planning, organizing and managing, to ensure that the same quality at Mission Meats is consistent at SOPA!

3995 Lakeshore Road, Kelowna 250-764-7232

Phone 250-860-1728 • Fax: 250-860-1702 Email:

TRACY HAMILTON – CONTROLLER: Having worked eight years in the automotive industry, Tracy is enjoying the challenge of being Controller for the new owner.

Another benefit of going green comes from the market opportunities it provides: the demand from customers for environmentally responsible products and services is growing. Inform your customers about the steps you are taking to minimize waste, lessen your environmental impact and be more energy efficient, and it is likely that their enthusiasm for the goods and services you provide will grow.

Missio Meats has been a part of Kelowna for 15 years. Located Mission in the Lower Mission, Sharon and her husband, Randy, bought the st store as “Wims Meats” in 1997.

(behind Cloverdale Paint)

DAWN LOOP – DETAIL MANAGER: Began her career in professional detailing five years ago, joining the new ownership at Kelowna Hyundai in September, 2011.


Sharon Gray

#2 - 1980 Bredin Road

Dawn Loop, Debbie Korbyck, Tracy Hamilton, Barbara Kowk, Tanya Mechalchuk LeBarron

that doesn’t use a lot of energy can cost somewhat more but save you substantial sums in the long run.

Everything a woman needs to START, GROW and SUCCEED in BUSINESS is here… Women’s Enterprise Centre is the leading business resource in BC for women who are starting, purchasing or growing a business. We are the go-to place for BC women entrepreneurs seeking business advice, loans, training, resources & mentors! We can help you with: t t t t

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Green from P12

There is also likely to be greater interest from investors and other sources of financing. Green business is seen as the business of the future, and investors are more likely to be attracted to businesses whose environmental record makes them stand out from the rest.

CREATE A GREEN PLAN So improving your environmental performance makes good sense from all perspectives. But where to start? As with any new strategic business project, it’s a good idea to create and implement a solid plan. Hiring a professional can be helpful when you want a comprehensive plan or an outside perspective. But you can also develop your own green plan. Here are some simple steps that any

A Salute to Women in Business 2012

business can take to save resources. These solutions are often low cost, and can be as simple as raising employee awareness.

RAW MATERIALS • Decrease the amount of raw materials you use by improving the efficiency of your operation. • Buy durable, long-lasting materials and equipment. • Try to eliminate raw materials that aren’t part of your final product or service, such as paper used for administrative purposes. • Substitute raw materials that don’t contain toxic materials or that cause less pollution, such as water-based paints rather than solvent-based paints. • Use recycled materials where possible such as reclaimed lumber or post-consumer waste paper). • Create less waste by reducing the amount of pack-

aging. • Encourage recycling wherever possible - consider working together with other businesses to share the cost of recycling.

Sharon Black

WATER • Review your water usage and see if you can eliminate any waste by, for example, replacing leaking fixtures or turning water off when not in use. • Reduce water pressure where possible. Fuel • Buy vehicles that are fuel efficient or use alternative power sources. • Minimize driving by planning deliveries and pickups carefully. • Keep your vehicles well maintained. • Educate drivers about fuelefficient driving (e.g., driving at the speed limit, reducing idling time, keeping tires inflated).


Life is a Balance Sharon Black & Associates RE/MAX Kelowna, can help you manage that balance….. Sharon Black & Associates understand that moving can be an emotional time and life can seem out of balance. Sharon knows your neighbourhood, has connections to other cities around the world, and can offer expertise that will help save you time, money and energy. So when your needs change and you need or want to move, call a REALTOR® with over 30 years of negotiating experience in real estate. Bring balance into your world of Real Estate – call Sharon Black, REALTOR® , Sharon Black & Associates Personal, Passionate & Proven! Awarded Lifetime Achievement and Hall of Fame.



personal / passionate / proven

Tina Wilson Andrea Newnham

Colleen Brown Even in this digital age, businesses large and small have a big need for ink on paper. That’s why Menzies Graphics Group chose the Central Okanagan 2 years ago for its most recent expansion. Several months later, a familiar face was back in the Bay Avenue building when Colleen Brown joined the firm as Print Consultant. Colleen has been involved with the printing and graphic arts industry for 24 years, 12 of them in the Kelowna area. She has clients throughout the Okanagan Valley and is able to coordinate projects from conception to completion — from brochures and stationery to posters, publications, signs and trade show material. With facilities in Alberta and British Columbia, Menzies Graphics Group produces top-quality work at very competitive prices.

We are ar an upscale cleaning company established in 2004 in the Lowe Lower Mainland and are expanding here in the Okanagan. We starte started our business for the rewarding work of being able to make someone’s day. We have a strong attention to detail and love tto go above and beyond for our clients. • Residential • Commerc Commercial • New Construction • Move in/out cleans • Pre/post staging cleans • Pre/post party cleans • Pre/post film cleans We take weekly, bi-weekly, monthly and one time cleans with free estimates and competitive rates. We also offer 10% off for seniors. Need a clean... give us a call... you will not be disappointed.

“We dig a bit deeper to identify what’s important to you, what makes you successful, identifying how your printed products are used, and what makes them special,” Colleen explains.

325 Bay Avenue Kelowna, BC V1Y 7S3

Cell: 250-808-6484 Office: 250-762-3213


KELOWNA TOYOTA Kelowna Toyota will be celebrating 42 years in business this April! The staff at Kelowna Toyota, many whom have been coming to work for decades, know the product incredibly well and have aligned themselves with the Toyota attitude of “Make Things Better”. This philosophy is evident in all aspects of the dealership, from sales and leasing, to service and customer care. The success of Kelowna Toyota is largely in part to the dedicated staff who are consistently providing knowledgeable and quality service. They are all there to make your experience at Kelowna Toyota as enjoyable and stress free as possible.

Front left to front right

We would like to extend a huge “Thank You” to you, our customers, for your continued support over our 42 years in Kelowna. Our customers make our growth possible.

(Reception) onna (Reception) • Chels• ea drey (Leasing) Au Sandy (accounting) • LaD ce) rvi (Se ry sey (Service) • Ca (Parts Driver) rry She • g) • Shanna (Service) • Cailin ilin • Brighton (Deta g) eta (D e rgi Ma g • Missin


At Kelowna Toyota our aim is to “Make Things Better”


1200 Leathead Road



A Salute to Women in Business 2012


Facing the challenges of working from your home Simon Gibson CONTRIBUTOR

My supervisor has recommended I start working at home, initially part-time. I like the idea as an unhappy commuter, but a colleague warns this may be a sign I will be laid off. What do you think? Telecommuting is grow-

ing in importance, especially in North America, although only a small fraction of those office workers who could work from home are actually permitted to do so. There are a number of significant benefits to telecommuting, which no doubt makes it desirable for you. The elimination or reduction of long-haul commut-

ing, of course, is probably the most attractive feature. Fuel and maintenance costs would be reduced significantly and your car, with less mileage, will last much longer. The flexibility and convenience is especially positive. Plus, from an altruistic perspective, the environment receives a breath of fresh air

Kelowna Community Food Bank The Kelowna Community Food Bank is dedicated to helping children, families, and individuals, who due to circumstances, cannot provide for themselves by providing a 5-7 day supply of healthy food on a monthly basis to recipients. In addition to regular monthly hampers, participants of our Tiny Bundles program Lavers ie nn Vo d an also receive weekly nutritional support and baby supplies. From Lenetta Parry newborn to ninety, single mothers to large families, indigenous to immigrants, our recipients’ unfortunately share one common adversity - poverty. Each day the Kelowna Community Food Bank (KCFB) works to mitigate its ill-effects. We feed our recipients nutritious food so that they can lead healthy and productive lives; each day we alleviate some pressure from those who struggle with the decision whether to feed their children or pay the rent. Everyday, we alleviate some financial stress from recipients so they can move out of poverty. Vonnie Lavers, Executive Director, has been with the Kelowna Community Food Bank since 2001. Under her leadership, the Kelowna Community Food Bank collects warehouses, and distributes over $3.5 million dollars worth of fresh food, produce, and non-perishables each year. Lenetta Parry, Associate Executive Director, has been with the organization since 2004. These two are pleased to be able to provide hope, wholeness and a promise for a better future to those who rely on the Kelowna Food Bank. There are always a number of projects and events in the works at the Kelowna Food Bank. Please visit to learn more. We also wish to thank the community for its ongoing support. Your commitment to helping build a healthier community is greatly appreciated.

Kelowna Community Food Bank 1265 Ellis Street Kelowna, BC V1Y 1Z7 250-763-7161

with one less internal combustion engine on the highway. There are some downsides that need to be acknowledged. If you’re easily distracted and have difficulty getting motivated, working from home can be problematic. Social contact is severely limited although with Skype, teleconferencing and corporate Facebook accounts, you’d

still be able to communicate regularly with your supervisor and colleagues. The sense of community —which is often under-rated as a benefit of a welcoming workplace—is also compromised with virtually no opportunity to relate to others more closely and even make friends. As for your colleague’s

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Angelique Duffield internet marketing strategies ~ social media set-up ~ promotional videos ~ photography Bright Spark Media works with small to mid-sized businesses, entrepreneurs and professionals to improve brand awareness, increase customer engagement, and generate sales leads through the strategic use of internet marketing tools like Twitter, Facebook, LinkedIn, YouTube and company newsletters and blogs. We specialize in creating Promotional Videos or Slideshows (instructional videos, testimonial videos, product/service/event promo videos) for businesses to provide an interesting presence online and establish their expertise on their website, blog, LinkedIn profile or Facebook Fan Page. Bright Spark Media also provides: • internet marketing solutions and strategic planning for businesses (coaching, training/workshops, customization and set-up of social media tools, analytics, preparation of guidelines and best-practices) • photography services (corporate/sporting events; products; people) We pride ourselves on providing a reliable, collaborative approach with our clients, and we make it easy for your business to succeed in today’s marketplace. Contact us today for a free 30-minute consultation!

Get people talking about your business Photo contributed By Hintringer Photography

concern that this initiative may be a precursor to being laid off, I would not be at all worried. This would seem to be speculation on his part and not based on fact. In reality, a recommendation to telecommute is much more of an indication of his


They have one thing in common. Team spirit. And there isn’t a weak link in this talented group, with each and every one contributing to the success of our Kelowna office. At Grant Thornton LLP, helping our clients achieve their business goals is our goal, and this powerhouse team of dynamic women—a partner, managers, practitioners and administrative wizards among them—plays a huge role in contributing to that success. Thanks, ladies, for playing for our team—we’re all the better for it.

Kelowna 200-1633 Ellis Street V1Y 2A8 T +1 250 712 6800 Grant Thornton LLP. A Canadian Member of Grant Thornton International Ltd

Accounting • Audit • Tax • Advisory


A Salute to Women in Business 2012

Friendly skies attitude leads into new business

Sareena Nickoli Sareena has been apart of the family business for 11 years and looks after the Purcha Purchasing and Marketing/Advertising for the West Kelowna and Vernon locations. She holds a Business Degree and an Interior Design Certificate. locatio Sareena Sareen attends furniture shows world wide including buying trips to China and a trip to Italy a factory tour of Natuzzi. She also looks after Commercial sales and w works closely with developers in the Okanagan for appliance packages and stages show showhomes.


Spending 22 years in the airline industry taught Kelowna business-woman Terri Knox plenty about service. Knox worked in every aspect of the airline industry before taking what she learned into a career as a public speaker, starting with a gig working for the Saskatchewan Tourism Industry. “I travelled around the province doing a customer service seminar,” she recalled. “That unleashed something inside of me. I felt it was the perfect niche. When I left the company I had people calling and asking if I could speak at their conventions.” That was more than 18 years ago and Knox hasn’t looked back, speaking to groups in many different areas of business and all over the world. She tailors her message to each different sector she speaks to, but the bottom line remains the same. “I’ve worked undertakers conventions to the health care industry to Apple computers to the Bella Coola Co-op,” she said. “We all have far more commonalities than differences. People are people and we are all trying to do our best. I believe it’s my responsibility to give you the tools and tips to maximize your potential.” The public speaking industry is a growing industry as more and more people take their message to the masses. Speakers usually market themselves with the best advertising being word of mouth as folks who like the message they have heard pass along a good word to others. Knox has expanded


A big accomplishment for Sareena was the interior design for the brand new City Furniture location in Vernon which opened in October. She designed and me merchandised the 30,000 sq foot showroom which is full of the latest styles, designs and trends in furniture furniture, appliances appliances, mattresses, electronics and accessories! Sareena has been a fitness instructor since 1999. She has started up her own business “ZUMBA with SAREENA!” and teaches in Vernon, and in the past has taught classes in Kelowna and at Annual Interior Fitness Conference held at the Okanagan College. She was recently selected by Zumba® Fitness as Canada’s ONLY West Coast Zumba® Jammer (1 out of 9 in Canada) and she specializes in Zumba® choreography and is able to hold ZIN Jam Sessions for Zumba Instructors anywhere in the world! Family is very important to Sareena, and has been married to her husband, Ryan for almost 11 years and works closely with her dad, sister and brother in law! Check out her facebook pages – City Furniture Okanagan, and ZUMBA with SAREENA! She looks forward to helping you buy, as well as helping you sweat!

West Kelowna (Across from Bylands’ Nursery)

1793 Ross Road “We Don’t Sell - We Help You Buy”

Barb Taylor Jenn Taylor


TERRI KNOX used her experience working for 22 years in the airline industry into her own business. her speaking business to include coaching, mentoring and training and after writing chapters in two books in the self-help field, she has written her own book called You’re the Boss of You. It’s about diversifying her business. “It’s a feast or famine industry. There has been times in the 17 or 18 years that I haven’t been able to keep up,” she said, adding there are many speakers out there, all looking to attract the same clients. “There are lots of challenges in the industry. I think competition is a really good thing. It allows you to finetune your own skills.” Knox touches on several topics during her presentations. She talks about

things like service, teamwork and conflict resolution in the workplace. But much of what she talks about comes down to personal development, how people feel about themselves and how that translates into how we treat others. “If you don’t like who you are or what you do the chances of doing well and making a difference in people’s lives isn’t really doable,” she said. “Sometimes people are pretty bitter and don’t have a lot of good things to say. I can’t change that but I can say ‘you are in control of your attitude.’” You can find out more about Terri Knox online at

Barb and Jenn are a mother-daughter team, who after planning a wedding for Barb’s older daughter & Jenn’s sister, saw the need for a stress-free stress-fr planning oasis. In April 2009 they opened The Wedding Café on Pandosy. Their vision is now a reality helping an average of 50 couples each month! They are passionate about helping their couples have a stress-free planning experience. They know all of their Vendors and are able to offer couples who come in with answers to their questions about their Vendors. Information about venues, favors, décor and more, along with the latest wedding magazines and books can be found in the library. The café is welcoming to everyone. You don’t need to be planning a wedding to enjoy their paninis, salads, Cherry Hill Coffee and cupcakes. Guests leave comments such as “It’s great energy in here” and “This is a beautiful space.”

2655 Pandosy Street 778.436.8236

TRANSFORM BEDTIME INTO PLAYTIME! •Sensual treats & lingerie for men & women (reg/plus sizes) •Pleasure objects & lotions •Stimulating erotic books and videos

Our goal is to offer a comfortable environment for men and women to approach new ideas for intimacy and self-exploration.

Wild Kingdom • 250-868-9033 • 563 Lawrence Ave., Kelowna • • 250-768-2000 • #103-3466 Carrington Road, West Kelowna •


Kim Williams “Kim Williams has been in business for 34 years. Wild Kingdom Kingdo has been Okanagan’s premier shop for adults sinc 1998 and Wild Kingdom: Erotic Luxury in West on Lawrence Ave since Kelowna since 2009. Kim won some attention for fo Wild Kingdom after she appeared on CBC’s The Dragon’s Den in February of 2011 2011. The TV appea appearance inspired Kim to focus on a refreshed business plan and manifest her dream of expanding the business to Maui where she will be opening up an island boutique later this year. te, Kim Olivia, Lauret

Part of Kim’s vision is assembling a team of women who each bring a strong element to the quality of customer service provided. The key to successful customer service is an understanding for the needs of our guests. Respect for individuals and their exploration of sexuality is an important model we embrace. It is vital to have a firm grasp of product knowledge and excellent listening skills. Our goal is to offer a comfortable environment for men and women to approach new ideas for intimacy and self exploration. We welcome women, men, and transgender people of all orientations who shop with us. It is not necessarily intuitive for people to share their most intimate details, but Kim and her fully trained team makes it top priority to help guests feel comfortable doing just that. Kim’s passion to bring out the passion in others is truly what keeps her going.”

Wild Kingdom

250-868-9033 563 Lawrence Ave., Kelowna 250-768-2000 #103-3466 Carrington Rd., West Kelowna


A Salute to Women in Business 2012


Finding your way at home Healthy choice to cut Home from P14 confidence in your capacity to work independently: it is compliment to you. Ultimately, you will need to contemplate this decision on two levels: first, you should consider whether it will be a good career move. And, second, you’ll want to examine your character and work style to determine if you are suited for telecommuting. If there are co-workers who have also been asked to consider this option, approach them

and seek their advice. Their suggestions could help you make an intelligent choice. Working from home isn’t for everyone; but, if after careful reflection, you’ve decided to accept this opportunity, make it for a trial period—of say six months—to determine whether it is appropriate for the long-term. Simon Gibson is a university professor, marketing executive, corporate writer and civic leader. He lives in Abbotsford and is an elected city councillor.

“I am treating you as my friend, asking you share my present minuses in the hope I can ask you to share my future pluses. —Katherine Mansfield, author “It’s useless to hold a person to anything he says while he’s in love, drunk, or running for office. —Shirley MacLaine, actress and author

Monique Saebels M Monique’ s Society For Miracles is focused on making a change in our world and in our community, one person at a time. The So Society was formed in March 2011. It was a long time dream of M Monique Saebels to make a difference in this world. Monique’s Society is based on the belief that people in need are of the utmost importance. The board consists of six very dedicated members who share the same vision. We are always open to new ideas to help our community. Monique has been doing Christmas hampers for 25 years throughout different communities and has recently done many fundraisers for local families and sick children. An article was featured in the Event Newspaper May 26/11 covering our Society. “I believe that this is only the beginning to the difference we can make in our community.”

Monique’s Society For Miracles “Touching lives one person at a time”


Samantha M. Gurvin “For most of the people I’ve met, other than a house - a vehicle is the second largest purchase they will make in a lifetime. I take pride in creating an informative, fun and relaxed experience for my clients - to help them make the best choice based bas on the big picture.” - Samantha Gurvin I bring a feminine professionalism and vehicle expertise to the otherwise male dominated automotive industry. I am easy going, a fair negotiator and value my client’s time above all else. With a primary background in customer service, and a post-secondary education in business, it’s no surprise that working with me on your next vehicle purchase will be a pleasant experience. Originally from the BC coast, I fell in love with Kelowna’s endless beauty, strong sense of community and am now proud to call it home. Choice means a great deal to me and I am excited that Orchard Ford has chosen me to join their professional sales team. In my free time, I enjoy playing women’s competitive roller derby, long boarding, hiking and spending time with friends and family.

Samantha M. Gurvin 250-860-1000

back on the salt intake Simone Jennings CONTRIBUTOR

According to the Canadian Heart and Stroke Foundation every seven minutes someone in Canada dies from heart disease or stroke. Heart disease and stroke are two of the three leading causes of death in Canada. Luckily, through a healthy lifestyle we are able to control or prevent many risk factors for heart disease such as physical inactivity, being overweight, high blood pressure, elevated cholesterol levels, stress, smoking, and excessive alcohol consumption. Being physically active and eating a healthy diet has a significant impact on the health of your heart and blood vessels. If you are looking for ways to make your diet more ‘heart smart’ here are a few things to consider. Concerned about cholesterol? A low cholesterol diet is not necessarily the key to healthy blood cholesterol levels. The truth is the types and amounts of fat we eat actually have just as much or more influence on our blood cholesterol than dietary cholesterol does. If you have elevated cholesterol levels you should limit high cholesterol foods, such as egg yolks, shrimp, and organ meats to twice a week, but it is also important to follow the tips below to increase fibre and healthy fats. Get the facts on fat. Not

Simone Jennings all fat is created equal so following a strict low fat diet is not the solution to a healthier heart. It is actually important to eat moderate amounts of healthy fats such as avocados, olive oil, nuts and seeds, and cold water fish. However, you do want to

limit saturated fat and trans fat as they can increase ‘bad’ cholesterol levels. Try to limit these fats to less than 20 grams per day combined by choosing low fat dairy products, lean meats, non hydrogenated margarines (or butter in moderation), and avoid baked goods made with hy-

drogenated oils. Focus on fibre! Soluble fibre is particularly important for heart health as it helps keep cholesterol levels in check. Soluble fibre is found in oats, barley, ground flaxseeds, nuts, legumes, psyllium husks, and apples. Fibre not only helps lower cholesterol but it also helps to control appetite to prevent overeating and promote a healthy body weight. Be sodium (salt) savvy. Excess dietary sodium is a major risk factor for developing high blood pressure. Read the nutrition label on packaged foods to check the sodium content. Most packaged or canned foods contain added salt. It is recommended to limit sodium intake to 1,500 milligrams per day. Look for products that state ‘no added salt’ and rinse canned foods before eating. The best way to start making healthier choices is to be informed about what you are eating. Before putting an item in your grocery cart look past the health claims on the front of the package and read the Nutrition Facts Table and Ingredients List. For more information visit Health Canada’s website and check out the interactive label reading tools nutrition/index-eng.php Simone Jennings is a registered dietitian with Interior Health ,

Lisa Fraser My family and I moved to Kelowna from Chilliwack in July of 2008 and have loved everyday here since. I’ve had a few different careers in my life and knew I wanted something different for my last one. The opportunity to purchase a Wine Kitz franchise came along and thought it to be an interesting venture. Since then I have never looked back. It’s a fun, busy and active job and there’s alot more to making wine than one would think. We also get to meet and know all our customers on a personal level and would like to thank them for their continued support. Our store is located in the Glenmore area and we strive to provide great service with quality products. I can honestly say I enjoy going to work! If you like wine and have never made any come in and give us a try.

Pour yourself into the experience!

#112-437 Glenmore Rd. Kelowna, BC 250-763-8837


A Salute to Women in Business 2012


Proving hockey isn’t just a man’s world Kevin Parnell STAFF REPORTER

When Anne-Marie Hamilton first applied for a job with the then-Tacoma Rockets, an expansion hockey franchise in the Western Hockey League, she already knew most of the teams operating within the WHL in the early 1990s. Working in Bellevue, Wash., Hamilton was the sales manager at a hotel and had built relationships with many WHL teams looking for accommodation on road trips. She also worked on the 1992 Memorial Cup, hosted by the Seattle Thunderbirds, the same year the Rockets played the team’s inaugural season in the WHL. “I really enjoyed working with the hockey guys,” said Hamilton, from her office as the Kelowna Rockets director of marketing and game operations. “I got very involved with the Seattle Memorial Cup and that’s how I met most of the WHL people. “When the Rockets came to Tacoma, I pretty much pestered them to give me a job. I went from a managerial position in the hotel industry to selling season tickets.” Hamilton began at the bottom with the Rockets and worked her way up. After four years in Tacoma, the Rockets would move to Kelowna and Hamilton was the only office staff member to make the move. By that time, she and Gavin Hamilton, vicepresident of business development for the Rockets, had married and she had joined

the family business. “When we moved here, it was just Gavin and I on the business end, so I just had to jump in,” said Hamilton. “We had so many obstacles to overcome playing in Memorial Arena. It was a lot of work to get sponsors to invest in the team and see the value of being in that building.” Hamilton says those years in Memorial were a great learning experience for her. When the team moved to Prospera Place, she was able hit the ground running in a new building. She had to hire staff to help with game promotions working to put on a great show for the fans at each of the Rockets 36 home games. “It’s my job to make sure whether we win or lose



people still have a great time, they still get full value for their ticket,” she said. “I love the game operations side of things. I take great pride in our presentation and I’m probably the most critical when things don’t go right. “Every year I look for new things to change it up and keep our fans entertained.” Working in what is mostly a male-dominated industry such as hockey may seem intimidating to some. But Hamilton says that has never bothered her. “When we moved to Canada people were not used to seeing a woman in my position selling hockey,” she said. “I had to earn my way. I had to get over that whole thing of, ‘I’m a woman.’ You either get over it or you don’t and I didn’t let it stop me.” Since coming to Kelowna, Hamilton has also immersed herself in the community, sitting on boards for such groups as the Kelowna General Hospital Foundation, the YMCA-YWCA and the Kelowna Chamber of Commerce and works closely with groups like the Canadian Cancer Society. The Rockets alumni has raised close to $300,000 for the hospital with its annual golf tournament and hockey game, and the Rockets also take part in up to a dozen community events each month during the WHL season. “Our goal when we came here was to be part of the community, not just be a business,” she said. “And the community has embraced us.”

Theresa White & Jeannie Rodgers

ANNE-MARIE HAMILTON was a sales manager at a hotel in the U.S. when she jumped at the opportunity to work in the marketing department for the Tacoma Rockets, prior to the WHL team relocating to Kelowna. CINDY ROGERS/CONTRIBUTOR

Pregnancy care centre helps women face difficult challenges Two horizontal pink lines come into focus, and a woman’s life has changed forever. When life circumstances are favourable, the positive pregnancy test result is the best of news. For a woman who is young, under-resourced, abandoned or alone, pregnancy is a terrifying life crisis. Enter the Okanagan Valley Pregnancy Care Centre, located in the Southgate Centre on Pandosy Street. This communitysupported non-profit agency was chosen as a Community Impact finalist for the 2011 Kelowna Chamber of Commerce Business Excellence Awards, an outstanding accomplishment for a relative newcomer to community care. In just over five years, more than 500 women have been referred by doctors or come on their own for support to face pregnancy-related challenges. “We listen with deep respect to every

woman’s story,” said Theresa White, executive director of the car centre. “We offer information that empowers client-friends to explore all options—from carrying to term and parenting, either singly or with a partner, to creating an adoption plan, to understanding the reality of an abortion decision. “We affirm her right to take time to listen to her own heart. “A pregnancy is a speed bump, but it doesn’t ruin a woman’s life. Through simple acts of kindness, like our scholarship program, dreams come true for many amazing new parents.” The non-medical centre offers free and confidential services that include pregnancy tests, emotional and practical support, networking and community referrals, prenatal courses, nutrition classes and parenting programs.

Nicole Kelly

Ev woman who has ever been pregnant knows a Every pregnancy is a life-changing experience. Completely p p planned or totally unexpected, a pregnancy changes everything. But it doesn’t ever have to ruin anything. d

Ni Nicole grew up in Westbank and has watched it transform from a humble town to a thriving city. She is proud to have planted her hu ro roots in the community with the purchase of a home and the op opening of her business in 2011.

At pregnancy turning points, the Okanagan Valley Pregnancy Care Centre is here to support and empower women and their partners to navigate changes for the better.

Nicole acquired acq the assets of a local establishment, Alexis Arts, and moved the enterprise to its new location. Her newly incorporated company, Alexis Art Gallery & Custom Framing Shop, has been up and running since November. The gallery showcases local talent as well as world renowned artists including Bateman, Pino, and Modlinski among others.

Since May 2006, OVPCC staff and volunteers have rallied around to offer free and confidential support and advocacy for more than 500 client-friends. Women caring about women. That’s healthy community at its best.

There is a variety of original pieces, limited edition prints, sculptures, home décor and giftware in stock. Custom framing is also a large part of the operation. Using high quality materials and creative flair, Nicole can frame anything from a simple photo to sports jerseys to coin collections. Check out the website,, or stop into the shop for more information.

Alexis Art Gallery 201-2622 Pandosy Street


M-F 10 am to 4 pm • •

& Custom Framing Shop

#102 - 3466 Carrington Rd. Westbank 250-707-0088


A Salute to Women in Business 2012


How to rev up business energy and stamina There’s one in every office. You know, the guy or gal who arrives fresh faced every morning still sporting the glow of their early morning workout. Funny thing is, this same individual never seems to run out of steam, even though they were pulling on their workout gear well before you rolled out of bed. As you look on with envy at their seemingly unlimited pep, you have to wonder: does exercise beget energy or does energy beget exercise? As it turns out, even a little bit of exercise can help turn a couch potato into the energizer bunny, according to the experts. “It’s a paradox,” says Patrick O’Connor, an exercise science professor from the University of Georgia. “Some people think that exercise causes fatigue, but actually the opposite is true.” O’Connor, who has co-authored several studies exploring the relationship between exercise and energy, says that low to moderate intensity exercise can produce as much as a 20 per cent increase in energy levels and a 65 per cent decrease in fatigue. That’s pretty impressive considering that most of the subjects studied complained that they were overworked and short on sleep, a condition that’s familiar to many time-pressed entrepreneurs who are juggling the demands of work and family. Also worth noting is that the subjects in O’Connor’s study exercised for just 20 minutes, three times a week and that low intensity exercise seemed to produce a greater reduction in fatigue than moderate intensity workouts. But that’s not all exercise can do to improve a hectic lifestyle. A 20-minute exercise session reduces stress and improves sleep. In fact, its impact on stress is so profound that studies suggest physical activity is as effective in the treatment of mild to moderate depression as psychotherapy and antidepressant medication. But unlike those options, which can take weeks to kick in, it takes as little as one bout of exercise to lift your spirits, says Isabelle Soucy Chartier, a doctoral student in clinical and research psychology at Laval University in Quebec City. Researchers aren’t sure how exercise works its magic. But they do know that its feel-good afterglow can last the whole day. Once exercise becomes regular, other lifestyle habits improve. Fit individuals rarely complain of sleep problems. In fact, one of the problems inherent in studying the effects of exercise on sleep among the fit population is that their sleep patterns are generally very good. The same goes for diet. Regular exercisers eat better and make better food choices, all of which lead to more energy at work and home. As for the type of exercise that promotes the greatest good, O’Connor says the answer is moot. Whatever kind of physical activity turns your crank is good enough to boost your mood and energy level. So bring a pair of walking shoes to work and go for a brisk stroll at lunch, play a game of road hockey with the kids after


ONCE EXERCISE becomes a habit, other lifestyle habits improve, including fewer sleep problems. dinner or pick up a friend and head to the gym to play badminton or enjoy a yoga workout a few times a week. Whatever your choice, keep in mind that exercise consistency is more important than intensity. Small bouts of moderate intensity exercise several times a week is all it takes to make a difference.

Lori Welbourne Lori Welbourne writes articles about the everyday, always telling her stories from a positive perspective. To complement her column she also produces video segments that serve as an extension of whatever topic she’s writing about that particular week. P bli h d in i papers across BC and the United States her work can be found locally Published every Sunday in the Daily Courier’s eVent and the Westside Weekly. She can also be found on, and Her videos can be seen on Shaw TV every Wednesday night and she can be heard on the Q103.1 Road Show with Troy Scott every Friday. Working with her talented and accomplished cartoonist Jim Hunt, she’s excited about the additional projects they’re currently working on and will be unveiling soon. Lori loves hearing from people and welcomes feedback on her website or her Facebook page... no matter what that feedback is. Subscriptions to are free and all subscribers will be entered into a weekly draw for an original, signed cartoon by the wonderful Jim Hunt, well known for his work in MAD Comics and so much more.

But don’t wait for some mysterious bolt of motivation to spur you into action. The inspiration to exercise has to come from within with knowledge that its rewards are only felt afterward. So go ahead and be that guy or gal that bursts into the office every morning with energy to burn. It’s easier than you think.

Amber Gerding Am Amber Gerding is the owner/operator of The Original Basket Boutique, a home based gift basket business. She has owned the Bo business for 4 years and loves it! She makes all types of gift baskets bu - Corporate, Baby, Christmas, Thank You, Cheese & Cracker and gift baskets. even Golf gif An original basket is a great gift for any occasion. Amber feels that the gesture of gift giving is something that shouldn’t be forgotten. People remember and appreciate you as the company or individual that took the time to show your appreciation. A specially created original gift basket is also a great way to recognize the employee that had a baby or who went above and beyond their call of duty. The Original Basket Boutique also has the ability to do corporate ribbon branding and to send gifts across Canada and US through the OBB franchise network. Everyone appreciates gifts and Amber would love to help you spread that appreciation to others. Shining light on the everyday...

250-878-1669 (call or text)



A Salute to Women in Business 2012


Finding a better lifestyle working off the Internet Kevin Parnell

to establish, an online resource for families in the Okanagan. “We’re bringing together all the events in After spending seven years in university to the Okanagan and putting them in one place,” earn a law degree and another five years practi- said Sencar. “We have resources for parents to find cing as a litigator, Kelowna’s Jen Sencar decidthings that they need, whether it’s information ed she wanted more time for her family. on car seats, potty training or events around the So she left her law career behind to start Okanagan.” her own business. On average, OkanagSencar, now a receives about er to two young children, 2,500 visitors per month on was done with the daily its website. grind of being a lawyer, Sencar and her parthoping that she could start WE USE A LOT OF ners, Sue Bojahra and Tracy her own business and allow TECHNOLOGY IN Rawlings, are hoping to for more time to spend with OUR BUSINESS. WE keep expanding the number her family and to work on HAVE KIDS SO WE ARE of families that are attracted something that was close to to their web site, utilizher heart. SKYPING AND WE ARE ing social media platforms “I knew that we were USING THE INTERNET like Facebook and Twitter going to have a family and TO COMMUNICATE to connect with moms and I knew that being a litigator AND PUT CONTENT dads. The site also has reguwasn’t going to be the way ON THE WEB SITE. IT’S lar bloggers, telling stories to go for me,” said Sencar. about their families. “Some women can A DIFFERENT WAY OF “Social media is a great manage that, but I found DOING BUSINESS, NOT way to connect with parthat I was very busy. Before ONLY FROM HOME BUT ents,” she said. trials you could work a 15 FROM ANYWHERE. “It’s like word of mouth hour day and it’s very tough advertising on steroids. If to be there for your family.” Jen Sencar parents have a quick minute So Sencar joined to check Facebook or look what has become a growat the site, they can find out about an event.” ing trend in the business community, the catWith three business partners who all have egory of mompreneurs—women with children who balance owning a business with rais- families and busy lives, technology is a huge part of the every day life for Sencar, Bojahra ing a family. “There are a lot of women who want to go and Rawlings. “We use a lot of technology in our busiinto business for themselves, especially youngness,” said Sencar. “We have kids so we are er women,” explained Laurel Douglas, CEO Skyping and we are using the Internet to comof the Women’s Enterprise Centre. municate and put content on the web site. “Maybe they are on maternity leave and “It’s a different way of doing business, not come up with a business idea or they don’t want to go back to their own career. They need only from home but from anywhere.” And for Sencar, who admits to missing independence because they have kids at home her law practice sometimes, working on a or they might have aging parents and it’s imhome-based business that is based on the web portant for them to have flexibility.” is something that makes it possible to have the And that was the right mix for Sencar, best of both worlds: A successful business and whose first foray as a mompreneur was to a focus on her family. join the mom cafe network, a series of web“It’s different than a traditional career or sites that offered online tools and resources to a nine to five job,” she said. “But there is way women. more flexibility and when you have children But she wanted to bring that idea closer you need that.” to home so she soon joined forces with an old friend from the junior chamber of commerce STAFF REPORTER


Heidi A. Taylor Partner He Taylor focuses her practice on working with clients in the Heidi following areas: fo and commercial clients requiring litigation and dispute • Private P rresolution services, including commercial litigation, debtor/ ccreditor remedies and family law. t d l i t • PProperty developers, investors, lenders and individuals in the purchase, development, financing and sale of real estate. Heidi has represented clients at all levels of Court in British Columbia, including the Provincial Court, the Supreme Court and the Court of Appeal.


JEN SENCAR (left) along with her business partners Tracy Rawlings and Sue Bojahra are the creative force behind the website

Dragica Roy At a time when the governments get blamed for all life’s woe’s. T Thanks to the Feds Self Employment Assistant program & help on how business goes. They helped me set up and administer my hair salon seventeen years ago. The business has supported me very well, HRDC way to go. A great home based business and many long term patrons, and friends is what I see. So let me take this opportunity to say thanks to my patrons and HRDC. A great business when I use my head, heart and hands. We live in a wonderful city, compared to other lands. Oh come and sit in my chair...let’s see now, what can I do to your hair?

DEE’S home hair care

North Glenmore 250-763-1608

Amanda Haugan Associate FH Lawyers LLP is a mid-size Okanagan Valley law firm FH&P pr providing a range of legal services to commercial and private clients. The broad experience of the firm’s senior pr lawyers and a team-based approach allow the firm to la handle a wide range of complex legal issues efficiently and effectively. Amanda joined FH&P Lawyers LLP as an Articled Student in August 2009 and was called to the British Columbia Bar in May 2010. As an associate, Amanda provides support to the firm’s senior lawyers on a wide variety of matters, while developing a general practice with a focus on Wills and Estates.

Her many community activities include being Past President of the Kelowna Bar Association, volunteer with the Central Okanagan Elizabeth Fry Society and an active member of the UBC Alumni Chapter.

2nd Floor, 215 Lawrence Ave., Kelowna BC Tel: 250-762-4222 • Fax: 250-762-8616 Direct: 250-869-6014 Email:

Website: w w w.f •

2nd Floor, 215 Lawrence Ave., Kelowna BC Tel: 250-762-4222 • Fax: 250-762-8616 Direct: 250-869-6043 Email:

Website: w w w.f hplaw yers .com •


A Salute to Women in Business 2012


Innovation secrets of an ambitious entrepreneur Every Monday, Nancy Simoneau meets with her chief engineer at her office in Boucherville, Quebec. The president of Groupe Simoneau tells him about an idea that could improve the industrial boilers the company manufactures and maintains. She is not surprised if her engineer’s reply is less than enthusiastic. “What you’re asking for won’t work,” she has often heard. But their discussion does not stop there. “There’s something in your proposal I’m going to look at. We’ll see where it goes,” the chief engineer goes on. Then he comes back with a suggestion to improve the products or processes. This scene has repeated itself numerous times over the past few years.

“Sometimes my requests are completely ridiculous. But in being a bit far-fetched, I come up with an idea that can be converted into an innovation,” Simoneau said. “I’m not an engineer. But I have always pushed my engineering team by telling them: ‘You can do better.’” The result of these meetings? The company produces more compact and more efficient industrial boilers, an innovation that has fuelled the continuous growth of the firm of 85 employees. Its sales now total nearly $20 million, compared to $200,000 about 20 years ago. It was the terrorist attacks of Sept. 11, 2001, that brought Nancy Simoneau to the head of the company that her father, René Simoneau, had founded in 1984. She had worked there for

12 years, and a transition process had begun in April, 2001. Her father’s plan had been to entrust her with complete responsibility for the company in 2006. “The events of September 11 were a triggering factor for my father,” Simoneau said. “He reacted by coming to see me the same day to say: ‘The time has come to make your own mark. I’m leaving.’” A university graduate in accounting and management, Simoneau had tried her hand at just about everything before becoming president of Groupe Simoneau. “I had been in purchasing, quality assurance and accounting, among other departments. I knew every position in the company,” she recalled. “But with my father’s departure, I had lost my mentor.

Zena Tucker For the last 5 years I have had fun being the owner of Enterprise Flower Studio! During this time we have grown to a professional creative team of 7! Our shared philosophy to listen to our clients’ needs, and offer experienced advice to create beautiful flowers for each individual and occasion, has made our Studio the success it is today. Express Yourself! Flowers are the ultimate accessory. They are smart, fresh and ALWAYS in style. Whether you are classic, modern, sporty or chic, we can create a floral statement custom fit for you, your clients or your friends!

2009A Enterprise Way, Kelowna 250-868-3880

I felt all alone.” At that time, the company only looked after industrial boiler maintenance. Simoneau decided to partner with an engineering firm and started producing her own boilers. But the transition was a long and difficult process. “The main challenge consisted of maintaining the confidence of employees, suppliers, customers and the bank— all in an industry traditionally reserved for men,” she recalls. Different generations have different visions. Simoneau had to establish her own management style, which differed from her father’s. Some long-time employees challenged her. “They said, ‘Your father wouldn’t have done it this way.’ “So I had to have the courage to tell them, ‘I’m in charge now.’”

The slow economy has been taking a toll on many Canadian entrepreneurs, creating increased stress for business owners. In a recent Business Development Bank of Canada survey, 61per cent of entrepreneurs allocated a score of seven out of 10 to their perceived stress levels, a significant jump from last year. The survey of members of BDC’s ViewPoints online panel of entrepreneurs found that respondents attributed their stress to a series of factors, including: • Dealing with financial insecurity (71%) • Handling the pressure of building a business (52%) • Being the only person responsible for the business (51%) • Spending a huge amount of time at work (38%) Being aware of personal stress is an important step in managing and mitigating the negative effects, says Michael Campbell, a researcher at the Center for Creative Leadership, a non-profit global provider of executive education. Once people figure out what’s stressing

We W take the time to understand your objectives and concerns and work within your means to achieve your co goals. We look for ways way to improve your investment strategies and minimize tax obligations obligations. You will receive a w written plan outlining the strategies we recommend and why, along with an action plan for implementation. Once you understand your options it becomes much easier to make choices that best fit your life. The goal is to put you firmly in control of your future and on a clear path to achieving your goals.

Paradigm Mortgage Corporation 210-1980 Cooper Road


We partner with our clients to face the future together, working through economic cycles, market fluctuations and wo personal events to maximize opportunities and protect pe your yo assets.


250-979-2911 •

See Stress P21


Chief Financial Officer icer err

Managing Agents for Mission Creek Mortgage Ltd.

them out, he says, they can take steps to better manage the situation. Here are 10 stress management strategies for entrepreneurs recommended by experts: 1. Pay attention to your body’s stress signals such as sweating and increased heart rate. It’s important to recognize these signals and get them under control. This could involve simple, deep-breathing exercises. 2. Deal with the stress head on. Rather than procrastinate, think about what is causing the emotional reaction and get a handle on it. Deal with the cause of stress right away, whether it’s a phone call from an angry client or making a difficult business decision. 3. Take systematic breaks. When you feel stress coming on, get up and do something else such as taking a brief walk or going outside. This short break can give you a different perspective on a stressful situation and at least provide short-term stress relief.

De Terry, Personal Financial Planner Debra Terry Robertson, Certified Financial Planner Te

Chief Executive Officer

Together Leanne and Marylyn have helped shape Paradigm into the successful company it is today. They lead an amazing team of professionals committed to serving with excellence within the mortgage industry.

servative field. A boiler is one of the oldest machines in the world, one that hasn’t been reconsidered very much,” she said. “At Groupe Simoneau, we’re calling virtually everything into question. That’s what innovation means for us.” So what are the lessons learned by Simoneau from her experience? • Find a coach to guide and advise you throughout the transition. • Establish your management style, be consistent in your decisions and let them be known clearly. • Surround yourself with people who have complementary experience. • Innovate constantly to stand out from the competition. Stimulate your employees’ creativity.

A top 10 list of tips for business leaders to manage stress

Leanne Marylynn Wilson Needham m Paradigm Mortgage Corporation specializes in providing equity lending so solutions exclusively through mortgage professionals. PMC is the managing agent for Mission Creek Mortgage Ltd., a Mortgage Investment Corporation.

Gradually, Simoneau bought out all her father’s shares. She started selling boilers in North America, South America, Africa and the Middle East. At the same time, she was raising three children, who are now 14, 16 and 20 years of age. Her sister Maud, 34, joined the family business in 1997. For the past two years, she has been director of operations. “Maud is very comfortable in her job, and this leads me to believe she’s ready for another challenge,” Simoneau said. “I want her to be fit for running the company if I have to be absent.” Innovation is crucial for the company. “We are in a very con-


Suite 200, 1420 St. Paul Street, Kelowna, BC V1Y 2E6 P: 250.762.7642 F: 250.762.7649

“Mutual funds distributed by Desjardins Financial Security Investments Inc.”

® Registered trademark owned by Desjardins Financial Security


A Salute to Women in Business 2012


Paying attention to all parts of your business Kevin Parnell STAFF REPORTER

As a small business owner, Marilyn Strong knows rall about the challenges of trying to get everything done on time, under budget and to a high standard. And as a person who suffers from Attention Deficit Disorder, the Kelowna businesswoman has spent time tspinning her wheels at her business, taking too long at certain tasks only to work herself into exhaustion when deadlines loomed. This month, Strong will unveil her new book, aimed at helping people get the most of themselves and their business and avoid allowing ADD to negatively affect the owners and the business. The book is called Getting Paid To Pay Attention: Why Your Business Suffers From ADD and How To Fix

It, and includes strategies to overcome common pitfalls in the operation of a small business. Like people, businesses can suffer from Attention Deficit Disorder, according to Strong. “What happens is as a business owner we like to do what we do best,” she said. “We focus on whatever our area of expertise is and neglect the other parts of the business. The term business ADD is the inability to pay attention to parts of your business. “If those parts are neglected and you don’t touch them, it could lead to the demise of the business.” Strong’s book details three key strategies for avoiding business ADD and will help business people in several ways: 1. Activate your vision. Strong says it’s important to

keep the vision of your business alive and active in your mind, even though there are 60,000 thoughts running through your head. 2. Build an accountability team. According to Strong, businesspeople need to find the right people to work with, to keep you accountable. 3. Celebrate. She suggests business people acknowledge and reward themselves even when times are tough. Strong says she ran into several challenges while writing her first book, including meeting deadlines with her editor and putting her ideas onto paper. In fact, she used the strategies she unveils in her book to complete the project. “The biggest challenge was meeting my editor’s deadlines because I could always find something else to do,” she said. “I had to use my strategies that I write about in

Vacations are a necessity, not a benefit Stress from P20 4. Adopt a healthy lifestyle. Getting 30 minutes of rigorous exercise at least 3 times a week can help you reduce stress. Good eating habits such as including more fruits and vegetables in your diet can give you more energy and help you handle stress better. 5. Try to achieve work/life balance. Although today’s business environment can be demanding, it’s crucial to take time for other activities outside of the office such as family events, hobbies and sports. This is when you recharge your batteries. 6. Keep perfectionism in check. Offering a quality product and service doesn’t mean obsessing about it. Know when to get a task off your desk and focus on doing your best in a competitive environment. 7. Delegate to reduce your workload. Accept that you can’t do it all. Rather than micro-

managing, pay special attention to delegating responsibility to employees and leaving them alone to do the job. Sharing the load can relieve stress. 8. Find people you trust and confide in them. Talking to others about business issues can help you find solutions to deal with challenges. Entrepreneurs can also network with other people in their industries to see how they are handling similar issues. 9. Get your financial situation under control in your business. Cash flow is a major source of anxiety for entrepreneurs. Find ways to better monitor your revenues and expenses. Also, find ways to improve productivity and ultimately your company’s financial health. 10. Commit to vacation time. Turn your Blackberry off when you’re on a holiday. Postponing a vacation may have short-term business benefits, but your health could ultimately suffer in the long-run because of it.

Karen Stephens Realtor® ...providing One-Of-A-Kind Personal Residential Real Estate Services since 2004. E I started out as a Realtor® in Ontario, then moved to the Okanagan in 2008 where I consider it a blessing to be living O and work working. I truly love and appreciate all the relationships that I’ve built with my existing Clients and Associates, and will always welcome building new ones. I strive to make each and every experience a unique and positive one, so if you or someone you know are considering Selling or Buying, please contact me so we can start our journey.

Realty Executives of the Okanagan #212 - 1980 Cooper Road, Kelowna, BC Cell: 250.575.2387 | Off: 250.861.5122 Fax: 250.861.5722 |

MARILYN Strong followed her own advice in meeting the writing deadlines for her new book. DOUG FARROW/CONTRIBUTOR

the book in order to get the book done. When I had the whole thing done and ready to be laid out as a book, I had a huge celebration.” Strong’s book is a self-published and will be

launched at com on Feb. 29. You can also order it through her website Find more information at

Pam Mayor


Lak Lakeside Medicine Centre is well known for its personal and caring service. ser Pam Pa Mayor joined the Lakeside Team 7 years ago to enhance and expand on their home health care services. She provides personalized ex consultations in her private clinic room at the pharmacy. Pam specializes consu in enterostomal therapy, a nursing specialty in Wound, Ostomy and Continence care. Wound and Ostomy issues are often very stressful for clients and require expertise and continuity of care. Pam works with the client to ensure desired outcomes and liaises with the patients physician to ensure that they are aware of the clients progress and the need for further treatment. Wound care services include lower leg assessment, Ankle Brachial Index (circulation tests), non healing wounds, diabetic foot ulcers, leg ulcers and lymphedema management. Other services include regular and advanced foot care treatments, continence care, compression therapy and specialty product advice. For more information or an appointment with Pam, please call Lakeside Medicine Centre 250-860-3100. Or check us out at

Lakeside Medicine Centre Guisachan Village Mall • 112A-2365 Gordon Drive


Mona Mueller It has been almost 2 years since Mona, and husband Duane, op opened In Style Home Décor & Furnishings in Kelowna. The st store, being a little deceiving from the small storefront, has 2000 sq sq. feet filled with unique solid wood furniture, home accessories and much more. “People “Peop who have never been in the store are pleasantly surprised h they th come th h th when through the d door”. Mona travels and hand selects all the best that Mexico has to offer. “Although the store does have a large variety of Rustic, Mexican and Southwestern décor and furniture, people with every decorating style can find that unique treasure here as well.” Having had such a positive response in the last 2 years, 2012 will see a few changes for the store. Firstly, will be an addition of 1000sq feet of showroom that is greatly needed to showcase more of their solid wood furniture, iron art, yard art, palm trees, copper sinks, wall art and huge selection of indoor and outdoor pottery. They also will soon be changing their store name to “Santa Fe Furniture and Home Decor.”

333 Banks Road, Kelowna 778-478-0676 of the OKANAGAN

“The most important thing about being in business is being able to pay attention to all the parts of your business,” said Strong. “This book will help you learn how to do that.”

Open Mon. - Sat. 10-5 pm


A Salute to Women in Business 2012


Lisa Thomas When you work with Lisa Thomas towards the sale or purchase purch of your new condo, townhome, or single family home, hom you can count on her to provide you with the expert expe guidance you need and the personalized style of service yo you deserve. Lisa Thomas has successfully neg negotiated well over 1200 Condominium/Strata Property Transactions since early 2000. D Depend on her solid understanding and experience in T i i l 2000 the Strata Real Estate Market. Now Accepting New Clients. Call her today and discover the power of understanding with the area’s premier strata specialists 250.878.8118 or visit


Pulling together an effective business plan If your business is all in your head, it’s hard to convince lenders, investors and shareholders that you have a credible company and that you’ll use their funding well. And that’s precisely where a business plan comes in. This highly recognized management tool is basically a written document that describes who you are, what you plan to achieve, how you plan to overcome the risks involved and provide the returns anticipated. Often people think of business plans are limited to starting up new companies or applying for business loans. However, they are also essential to running a business with a clear, well-documented plan.


karen guy, REALTOR® R Re

Yes, I am the GUY that will make the difference! I pride myself in saying this. I recently had a call from folks who found me on the internet – they said that’s what prompted them to call me. I’d like to share a few of their thoughts. “Would I recommend Karen to other folks? Most definitely! In fact, I have already recommended her to my son. Karen is a straight shooter, a good listener and she is technologically ‘with it’. Karen offers clear and sensitive opinions. Karen will go beyond expectations to ensure all possibilities are considered within search parameters. We met a ‘pushy’ REALTOR® on our first day out. We informed Karen immediately that her personal style was the opposite of the ‘pushy’ approach and this is why we enjoyed her so much. This GUY has already made a difference in our lives! We recommend her to make a difference in yours.” Thank you to all my past and present clients for your trust and referrals to your family and friends. I look forward to meeting and helping new clients through 2012. Call me today!

“This GUY will make the difference” c. 250.878.3605 t. 250.768.8001 tf. 1.888.535.6962

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Many entrepreneurs may see putting a business plan together as a daunting task involving hundreds of pages. However, in reality, it should be a concise and structured document that gives readers everything they need to assess your company’s project. There’s no one guaranteed formula for writing an effective business plan. However, in general you have to show that you’re committed to your venture and that you have the expertise, skills and self-confidence necessary to make it all happen. Here’s the core content that you should consider.

YOUR BUSINESS PROPOSAL. Include a description of exactly what you’re proposing. Ask yourself: who your customer is, what business are you in exactly, what do you

sell, and what are your plans for growth?

UNIQUE SELLING POINT Address how your goods or services will appeal to customers. How will your company or product/service make a difference in the lives of your customers?

MARKET ANALYSIS Make sure you show your lender that you’ve done your homework. Basically, your market research helps you understand your customer needs so that you can offer a product or service that precisely fits those needs. You’ll need to provide information such as your target market, customer demographics, competition and distribution methods.

KEY COMPETITIVE INFO Provide information on competitor weaknesses and strengths and show how you intend to improve on what they’re doing.

ORGANIZATIONAL STRUCTURE Use organization charts to clearly spell out the roles of key management people and the proposed size of your organization.

HR REQUIREMENTS You should include information on how you plan to recruit and maintain your employees or handle outsourced work.

PREMISES/CAPITAL GOODS Do an assessment of the company’s needs with regard to premises and capital goods (such as machinery, technological equipment).


Be sure to modify your information depending on your target audience. For example, your bank will be interested in how you intend to repay the loan or overdraft, what you intend to do with the money and how it will help your business grow. Potential investors will also want to see the expected return and sources of funding, while shareholders are looking for the prospect of the share price and what dividend they can expect on their shares. Generally, lenders, shareholders and investors want facts and figures that back up what you say. • Show your personal and business net worth (assets minus liabilities) so the lender can judge your ability to repay your debt • A banker will also look at your past credit history to gauge your reliability. Be sure that you know what credit agencies have on file about you or your company • Include your assets, such as collateral to secure a loan. Bankers invariably ask for some investment on your part as proof of commitment. (This investment may have been raised by you privately or through family and friends). The rule of thumb is that money attracts money; the more backers you have, the easier it is to attract new ones • Be sure you include your cash flow forecast, which is the amount of cash needed to run your business: technology, inventory, equipment, human resources, etc.

See Plan P23


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A Salute to Women in Business 2012

Running a business properly requires a well thought out plan Plan from P22

â&#x20AC;˘ Present financial projections for at least 2 years and rdo an analysis of market size and market potential k â&#x20AC;˘ Show implementation details or exactly what will rmake all of this happen. You need to assign clear respontsibilities, set real dates and realistic budgets. Include your financial control systems, such as stock planning and managing debtors and creditors

fLEGAL STRUCTURE Address issues such as rtaxes, liability concerns, information on proprietorships, partnerships, limited or incortporated companies. If youâ&#x20AC;&#x2122;re buying an




existing business, be sure to clarify buy-and-sell agreements. Keep in mind that you should have a lawyer look over all contracts and legal issues.

AN EXECUTIVE SUMMARY It helps to write this last; a page or two of highlights is sufficient. Be sure to clarify whether this is a new business venture, an expansion of an existing business or the purchase of a new business. You should also include: â&#x20AC;˘ The type of business activity â&#x20AC;˘ Your unique selling point â&#x20AC;˘ The market to be served â&#x20AC;˘ The main objectives of your company

â&#x20AC;˘ Management background â&#x20AC;˘ Project timeframes involved Avoid these pitfalls â&#x20AC;˘ Being overly ambitious â&#x20AC;&#x201D;you should be able to justify any assumptions or projections â&#x20AC;˘ Masking financial difficulties: inform your lender if your sales fluctuate, for example, and you may prefer a flexible payment schedule. A transparent business plan is one of your best assets in gaining the trust of bankers and investors, whether they are your associates or people outside the company â&#x20AC;˘ Providing inadequate information on the management team, flawed marketing plans, unrealistic forecasts or incomplete presentations



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Nadine Westgate As ma managing broker of Realty Executives of the Okanagan, Nadine recog recognizes that we live in a â&#x20AC;&#x153;connectedâ&#x20AC;? worldâ&#x20AC;Ś and that ITâ&#x20AC;&#x2122;S TIME TO RECONNECT. The current economy combined with our ffast-paced world of new technology has forever changed consu consumer behavior. Realty Executives is aware of the cultural shift and, with our long histo history of innovation, we are poised once again to revolutionize the industry with the right tool tools to stay ahead of marketing trends through emerging ttechnologies. h l i As A such, h Realty R lt EExecutives has launched executive web connect platforms and, as well, we have offered a mobile connectivity platform and proudly utilize local businesses to help facilitate these technologies. An international organization, we offer a full service brokerage with centrally located offices in Kelowna, Vernon and a presence in Lake Country, and are moving towards an expansion into West Kelowna. Realty Executives is differentiated with innovation and integrity as a basis, truly reflective of the Okanaganâ&#x20AC;&#x2122;s entrepreneurial nature and spirit. We look forward to serving you.

Please visit us at 212-1980 Cooper Road, Kelowna or call us at 250.861.5122 or email or visit

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Amy Newport P PharmD - Pharmacist/Associate Owner of SShoppers Drug Mart, West Kelowna (Westbank) A ssummer placement with Shoppers Drug Mart in Squamish in 2004 fuelled my initial enthusiasm to practice pharmacy in BC. I returned to the UK to complete my Masters of Pharmacy degree where I also spent a year in Industry and completed a one year clinical rotation in hospital, before gaining Ind 3 years of community pharmacy experience whilst qualifying as a Canadian y pharmacist, and moving to West Kelowna in the winter of 2009. pharm and healthy living to the Okanagan as the new associate owner I am excited to bring my passion for healthcare h of Shoppers Drug Mart in West Kelowna. The pharmacy will continue to be the heart of our store, with a qualified pharmacist always available to help during store opening hours - from discussing a new medication to understanding your blood pressure reading or selecting an over the counter product and refilling your prescriptions.

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Our cosmeticians are waiting to offer individualized make-up consultations and help find skincare products that are right for you. With a Canada Post branch (limited hours) and wide selection of everyday essentials, open 7 days a week 8am-10pm in a convenient location in West Kelowna Town Centre Mall, there are many reasons to visit your local Shoppers Drug Mart. We look forward to helping you look and feel your best - all whilst earning Shoppers Optimum points. Look out for special events throughout the year and save quicker to redeem points for everyday items, save up for an indulgent treat or donate to select charities.

Shoppers Drug Mart 3-2475 Dobbin Road West Kelowna V4T 3G6 250-707-0891

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A Salute to Women in Business 2012


Developing business market-driven ideas Although there are no sure recipes for bringing your innovation to the market, following a few tried-and-true basics can greatly increase your chances of success. Whether you’re launching a product or service or improving a process, the key steps in developing marketdriven ideas are fundamentally the same. Look at the added value Most entrepreneurs will attest to the fact that the best business ideas solve a problem, answer a need or fill a gap in the market. However, your innovations could also improve a business process, reduce waste or enable employees to be more productive. To determine whether your idea is likely to be successful, ask yourself some

questions such as: • How different is it really from what’s already being done? • What is my distinguishing feature, and how will I stand out in the crowd? • What value does it bring to my customer at the end of the line?

SEEK EMPLOYEE IDEAS Innovative ideas don’t always emanate from the executive offices or management ranks. If you want your business to be creative and constantly focused on improvement, a good start is getting direct feedback and ideas from your employees. Encourage all employees to generate innovative ideas about products or services through brainstorming ses-

sions or forums. Reward them for their innovative contributions to the company. But be selective. Out of every 10 ideas, there may be only one where you will see a return on your investment of time and money. Once you’ve taken stock of your potential innovation projects, take the time to narrow them down and determine which ones are worthy of your company’s resources. Keep in mind that the project has to have a payoff, such as improved customer service, increased revenues or longterm growth. Your employees can also provide invaluable input, not just in the development but also the application of improved processes. After all, they’re usually directly involved in making

Bobbi Kittle After having my children in my 20’s I found myself 50 lbs overweight and knew I needed to make lifestyle changes to lose the weight. Within months of healthy eating, exercise and some determination I lost the weight! I wanted to be able to help others achieve the same health & fitness benefits. I became a Certified Personal Trainer & Fitness Instructor and started my mobile business…. Pursuit Fitness! 10 years later I am pleased to offer a variety of land and pool fitness programs for individuals of all age groups, abilities, needs and goals. Some programs include, Seniors Fitness programs such as Fibrofit (in 90º heated pools for individuals with Arthritis/Fibromyalgia), Osteofit (specific fitness program for those with Osteoporosis), Personal Fitness Training Programs and Bobbi’s Beach Ready Bootcamp.

those processes work. Be sure that you communicate your innovation improvements systematically, and ensure your employees understand your ultimate objectives. For example, to implement an innovative manufacturing process, employees need to understand the bigger picture of how one process will have an impact on overall productivity.


Getting your customers involved in the design of your product and service is also a good strategy. As an alternative to formal market research, it is known as Customer Focused Innovation and is a lower-cost and highly effective marketing technique. CFI better aligns client needs to your product or service and creates a two-way exchange of information. The most common means of conducting CFI is the round-table discussion or focus group. In this approach, the business gathers a number of clients or potential clients in a room to discuss exactly what the product or service might be and the problems it could solve. Following this, you could do a follow-up discussion to prototype

product changes to be made.

GET EXTERNAL HELP You can also consider getting external help to assess the viability of your ideas. Be sure you understand your objectives. Assessing both the pros and cons will help you establish a clear strategy and objectives. Look at areas such as: • Operational efficiency— waste reduction and management, productivity improvement analysis, quality management • Product research—new product modeling, competitive product studies, pricing • Business research—shortlong-range forecasts, business trends, profit/value analysis • Sales and market research— market potential, marketshare analysis, location studies, sales analysis, test markets, distribution channels, value vs. cost studies, sales incentive impact studies • Advertising research—local conditions, effectiveness studies, competitive advertising

DRAW UP CLEAR BUSINESS PLAN You’ll need to convince investors or lenders to help you finance your venture. Your business plan should include your mission, objectives, strategies, sales forecasts

Along with my initial weight loss 10 years ago, I lost another 25 lbs. in 2011 combining my love of fitness with clean eating and portion control. The results are here! I want to MOTIVATE and INSPIRE you to reach your Individual Fitness Goals!

250-317-3508 email

Deborah Stewart De CE, CPE, CLT

Elfi Eades RT, CLT

Owned and operated by Deborah Stewart, Custom Laser Hair Removal specializes exclusively in Cu permanent laser hair removal using LightSheer Diode pe XC and EC laser technology and electrolysis, providing the best possible ble results to both men and women of all ethnic backgrounds for permanent hair removal on virtually e tually any part of the body! Deborah obtained her credentials as Certified Esthetician and Certified Professional Electrologist in 1990 and expanded her permanent hair removal credentials in 2004 when she obtained designation as Certified Laser Technician. She has been providing permanent laser hair removal in Kelowna since 2004 and in March 2008 opened Custom Laser Hair Removal, providing both male and female clients with successful, expert, professional treatments. Her extensive skin care background compliments and enhances the safety and efficacy of both laser hair removal and electrolysis treatments for unsurpassed results time and time again. Colleague and fellow Certified Laser Technician Elfi Eades RT, has over 14 years experience in the laser hair removal industry with 23 years in the health care field. Combined with Deborah Stewart, the clinic brings attention to detail in a relaxed, friendly, confidential and warm atmosphere. The clinic offers custom requests to ensure that your needs are met to the highest standard. Deborah and Elfi aspire to continue to respond to increased demand for permanent hair removal for both men and women of all ethnic backgrounds.




213-1511 Sutherland Ave., (Above Lee’s Music)

250-861-1141 Open Monday - Saturday

your product or service, confirm that you are on the right track or determine that there are still

and your Unique Selling Point or USP. Your USP determines why customers should buy from you instead of competi-

tors. It could be that yours is the best product or service in the market, the lowest priced or highest quality, the most innovative, or that you provide the best after-sales service, or any other factor that influences customer buying. This also applies to improving your processes or areas such as operational efficiency. Be sure your business plan includes a clear map of how your company will operate in the future. Your lender has to have confidence that your innovation will lead to improved profits or productivity. Be sure that you’ve clearly outlined how the initiative will be rolled out, with measurable targets and milestones. These are essential in the process so that employees and investors involved can see any progress along the way. Your innovation team leader can report how the project is evolving and convene any meetings necessary to adapt your plan. It may take some time to see if your investment is paying off, but be sure you have a way to monitor project progress. If you’re launching a new product or service, you may see a positive impact in your sales figures. An improvement in a production process might be measured by your production output or customer satisfaction. Remember that any innovation initiative should show measurable results, even if it’s qualitative such as improved employee satisfaction. As a follow-up to your innovation project, you can conduct surveys or focus groups with all stakeholders involved.

Jane Fornwald


Making your real estate goals a reality! An unsolicited testimonial in regard to Jane Fornwald, Realtor. Jane was courteous and professional at all times and maintained a close, reliable contact with us. She never gave the impression that we were intruding on her time. Due to Jane’s research and diligence in looking for a new home for us, we were able to acquire one within two days. This made the whole house hunting scenario a more pleasant experience. Her follow up and after sales service was fantastic. No detail seemed too small for her to check out in regard to any concern we may have had, as well as her excellent handling of finding a broker, and dealing with the other realtors. We would highly recommend Jane to anyone in the market for a realtor and or a new home.” ~ Sincerely, Barry and Melba Reid, Kelowna, B.C. March 22, 2011



A Salute to Women in Business 2012


Spreading the merits of golf to others


When she was a kid, Tara Roden’s parents used to drag her and her five siblings to the golf course, making two foursomes and hitting the links as a family. It was something the whole family could do as they enjoyed the outdoors and the sport of golf together. It’s unlikely that her parents knew that would spark an interest in the game that would take Roden into a career in the golf world as a teacher. But that’s what happened for Roden, who has now been teaching the game for more than 22 years. “My dad just turned 80 and I look back and I’m so grateful to them that they introduced me to the game,” she said. “The game teaches you so much. There is the etiquette and respect for others. It teaches you about life. It’s one of those sports that I feel blessed to have as a career.” As a young amateur golfer Roden played plenty of competitive events from the junior Canadian championships to regional events like the B.C. women’s championships. But soon she realized that competing wasn’t quite what she wanted out of the game. “I wasn’t as competitive and wanting to win as much as I loved having fun and loved


TARA RODEN and her five siblings were introduced to the game of golf by their parents. Roden has since gone on to become a CPGA professional, and now runs her own business teaching the game to others, in particular women. the sport so I ended up wanting son,” she said. to share the sport with others,” “Even though I was workshe said. ing at Big Sky, I started my “I went into teaching golf own company and it evolved and it’s been really great. Golf from there. I learned early on THE GAME touches so many different lives that it is a business and I needed TEACHES YOU SO in so many different ways.” to take it seriously.” MUCH. THERE IS After becoming a CPGA When Roden moved to KeTHE ETIQUETTE professional, Roden began lowna in 2000, her business working at Big Sky golf course was already established. She AND RESPECT in Pemberton. But it was only was an independent golf conFOR OTHERS. IT for five months each year, fortractor, offering her services to TEACHES YOU cing Roden to find other ways golf courses as a teacher. ABOUT LIFE. to support herself. The difference between “I thought I’m going to her and other teaching golf Tara Roden open up a women’s only golf pros was that she didn’t have to school and I put on golf schools work in a pro shop and could in Victoria before the season and after the seainstead focus on giving lessons.


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“I offered my services to many different golf facilities,” she said. “I had my women’s only golf schools and it would fill up with members. I just had a blast doing all these different schools.” Roden worked at the Kelowna Family Golf driving range on Old Vernon Road and spent two years at Vintage Hills (Now Two Eagles) in West Kelowna, building up her teaching business and passing on successful techniques about the game of golf. For the past five years, she has been based at Gallagher’s Canyon, continuing to operate her business as a contractor and teach the game to people. Eight years ago, Roden began a women’s only golf league that plays competitive events around the Okanagan. As a teacher she gives lessons to both men and women, but as a woman, Roden feels she has a special connection with women golfers. “Because there are so few women golf professionals there is an opportunity to share my knowledge with women,” she said. “They really seem to be able to hear the things that I talk about. I’m open to teaching anyone but I do believe I have a niche market working with women in golf.” Online you can find out more about Tara Roden at

Jann Harrison Licensed Realtor® Jan Harrison proves time and again that client relationships Jann are more important than transactions. Each year, Royal LePage Ca Canada awards Jann for her outstanding sales achievements an and her business continues to thrive through repeat referrals. W Working by referral is all about trust and she is grateful her clients put their trust in her. he Here’s what some of them are saying: “We silently thank Jann every day. She sold our old home quickly & found us the perfect townhome which wasn’t even listed! ” ~ Warren & Anne “Jann proved herself to be a skilled negotiator when we bought our beautiful new home. It was a multiple offer situation & WE WON! “ ~ Tony & Laura “Thank you for taking such wonderful care of me. You made buying my first home so easy, understandable & fun! ” ~ Kristine Jann is extremely proud of her real estate accomplishments and still finds time to support her local community, including working as Volunteer Team Leader at the Kelowna Gospel Mission. Call Jann Harrison at (250) 878-8554 – going that extra mile is what she does best!

#1-1890 Cooper Rd., Kelowna 250-878-8554


A Salute to Women in Business 2012


Pulling together an effective website plan

Entrepreneurs often make the mistake of hiring a website developer before they’ve done their homework. That’s the consensus of entrepreneur Stephen Joyce and consultant Jennifer Galley, who both have extensive experience in website development. Joyce runs Sentias Software Corp., a Vancouver firm specializing in Internet applications for the tourism and retail sectors while Galley has helped numerous clients with e-marketing projects. They both stress the importance of being well prepared before meeting with prospective website developers. You should start the process by asking yourself some important questions. What do you intend to do with your website and why? Do you want to generate sales leads, sell products online or handle bookings? Do you expect to generate a measurable return on investment from your website? What is your budget? Look at other websites and decide what you like in terms of look and feel so that you have an idea of what you want.

Joyce also recommends developing a web plan. “It keeps you focused and serves as a blueprint for your project,” he says. Your plan should lead you to ask a developer the following questions. 1. How much do you know about my business and the industry I’m in? Familiarity with your business and industry makes a difference. “If you are in the heavy manufacturing business and the developer has only worked for non-profits, for instance,” says Galley, “they may not be the right fit for you.” 2. Do you have the right technical, business and creative mix for my company? Choose a developer you are comfortable with. Do you prefer a team that has been around for a long period of time and has a traditional approach, or a young team with more creative flair? 3. How many repeat or long-term clients do you have? This can be an indication that the developer nurtures client relationships and follows up with maintenance and upgrades. “A lack of repeat business can be a sign

that something went wrong on previous projects,” Galley says. “Get referrals,” adds Joyce. 4. How many other projects are you currently working on? A small shop with lots of work on the go might not be able to give you the attention you need to complete the project in a timely fashion. Make sure the firm you choose has the resources available to complete your site on time. 5. How will the project unfold? Find out what the major milestones are and when you should expect them to be completed. “These should include creative options, site structure and page layouts, and then a test run,” Galley says. She and Joyce agree that six to eight weeks is a reasonable timeframe in which to produce a website. 6. What happens after completion of the website? Joyce points out that maintaining and updating a website is crucial to its success. “You wouldn’t leave the same display in a storefront all year long,” he says. “A website is no different. You need

Sign up with the B.C. Business Network B.C. Business Network offers extensive opportunities to British Columbia companies interested in building international trade and investment relationships. The network membership enables B.C.’s international trade network to provide support to businesses across the province with timely business information and networking opportunities. Membership benefits include access to B.C.’s international network of trade offices, referrals from provincial ministry of

jobs, tourism and innovation when international clients are seeking products, services and investment opportunities, and invites to workshops, information sessions and trade events. You can also receive customized business intelligence specific to your industry and markets. Registration is free. Google B.C. Business Network to learn more information or check out the website

to keep the content fresh. This also helps with search engine optimization. You should plan for ongoing maintenance, adding new photos and keeping product information updated.” Find out whether the developer will turn the site over to you so you can do the updating, or whether you will have to go through them. Check to see whether the developer provides monthly reports regarding traffic to your website. 7. What is the payment structure, including ongoing and future costs? Payment structures vary from developer to developer. If you meet with several, make sure you are aware of how each one works and where the money is going. What percentage is being spent on programming? How much on creative work? And so on. 8. What options are included? Much like buying a car,

Stepping Stones



points out Galley, you can select the “fully loaded” website or the basic one. If you can’t afford all the options, determine which are essential and which you can add later. Maybe a shopping cart is essential, but you don’t need to add social networking feeds right away. 9. How much of the project will be outsourced? How much is the developer doing and how much is being subcontracted? “For example, find out who is hosting your website,” says Galley. “If it is being contracted out, make sure you have the passwords and ac-

cess codes.” 10. What are my responsibilities as a client? The developer will most likely expect you to provide photos, logos and content. “If you are selling a product online, you need photos,” says Joyce. “The web is a visual medium and your photos need to be compelling.” Clients also need to develop content, such as product descriptions and pricing. “There are rules for writing web copy that differ from print copy,” explains Galley. “It’s worthwhile hiring a writer with web expertise to help you.” Stay in close touch with the developer. Assign a person within your organization to be the main contact. “This should be someone who can make decisions or who is close to the decision-makers and can respond quickly,” Joyce notes. “This will help to keep things moving.”

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A Salute to Women in Business 2012


Business education at OC is a good start for women Kevin Parnell

is you have an applied education,” said Banham. “It very much involves real business, coWith more women entering the work- operative work experience and, projects in the force and owning their own businesses than community. “It gives you the theory as well as the apever before, the Okanagan College school of business now represents an equal split be- plication. It’s a great combination for suctween male and female students at its four cess.” Some of that success was on display at regional campuses. Heather Banham is the dean of the OC the recent Inter-Collegiate Business Comschool of business and has been working at petition, a prestigious event at Queen’s UniOkanagan College for about 20 years, start- versity in Kingston, Ont., where four of five ing as a part-time professor and working her teams from OC placed in the top three spots in their categories. way up to become head of the OC was just one of two school of business. colleges entered in the compeDuring that time, women tition but its students faired exhave made great strides in the tremely well against top unibusiness world, so it comes I THINK IT’S GREAT versities from across North as no surprise to Banham that WOMEN HAVE America. women continue to have suc“That was quite re-afcess in business. COME THIS FAR firming for those of us in“With the number of BUT I DON’T THINK volved in the program to see women in the boardroom and IT SHOULD BE that the education they get here the number of women in high AT THE EXPENSE equips them well, when you level management positions compare it across the country,” there has definitely been an upOF THE MALE said Banham. ward swing,” said Banham. STUDENTS. While women continue to “There are good opporHeather Banham make great strides in business, tunities for women. It’s about Banham says there is a startusing brainpower and analytical ling trend with male students that skills, which are not gender specific, so women are able to compete for pos- she feels society needs to be mindful of as we move forward. itions equally and will be equally rewarded.” “I think women have made fabulous Okanagan College’s school of business offers six different programs of choice for its achievements but I also think there is another 1,800 students enrolled in the North, Central issue today and that is that we have to be careand South Okanagan campuses and its Shus- ful we don’t lose young males,” she said. “There are a lot of them that have huge wap-Revelstoke campus. Students will graduate with a Bachelor of potential but they end up dropping out or Business Administration degree, with a spe- are not encouraged to attend post secondary cialty in accounting, finance, human resour- school. “I think it’s great women have come this ces, hospitality and tourism, marketing or far but I don’t think it should be at the expense management. There is also an entrepreneurial course of the male students.” To find out more about the Okanagan Colthat gives students looking to operate their lege school of business check out www.okaown business the necessary tools to survive. Students also work hand in hand with the and click on Programs. local business community. “The value of getting your education here STAFF REPORTER


“Men are allowed to have passion and commitment for their work…a woman is allowed that feeling for a man, but not her work. —Barbra Streisand, entertainer


HEATHER BANHAM is the dean of the Okanagan College school of business program.


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250-718-0234 Sin 2008, The Uptown Rutland Business Association (URBA) has Since be the driver of the Uptown Rutland Business Improvement Area. been De Deborah Guthrie, has held the position of Executive Director for the past pa four years and is the public voice of URBA. However, Deborah is only one of the 15 dedicated board members working together with the City oof Kelowna towards the vision of a revitalized Rutland Town Centre, ensuring Rutland neighbourhood neighbourhoods continue to have a vibrant, diverse and safe business community. Much needed transit improvements starting in the Spring 2012, with the Shepherd Road extension, is the result of the URBA board, City of Kelowna, BC Transit and Ministry of Transportation working together to achieve the vision of the OCP for the Rutland Town Centre. URBA community events: The Scarecrow Festival, Car Show and Outdoor Movie Night and Christmas Light-Up continue to grow in quality and attendance. The monthly, Uptown After Hours is a wonderful networking opportunity where Rutland businesses come together to share their concerns and successes. Deborah personifies the URBA tagline “Together We Grow” with her commitment to hard work, inclusivity and perseverance. For more information about URBA, Deborah can be reached by calling 250-470-8236 or visit

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A Salute to Women in Business 2012


Family business continues to thrive LORI FINDLAY MEAD began working at her dad’s business, Findlay’s Vacuum and Sewing Machines, in 1990 and took over the business as her own six years later. DOUG FARROW/CONTRIBUTOR

Bobbi-Sue Menard CONTRIBUTOR

Findlay’s Vacuum and Sewing Machines was launched in 1982, and Lori Findlay Mead went to work for her dad in the family business eight years later. In 1996, she made the leap of taking over the business from her retiring father and make it her own. It was the perfect business decision for Mead; the store has prospered as technology revolutionized the home sewing machine industry. “You are learning each day in this job,” said Mead about her experience running a business. The world of sewing machines is more diverse than the terminology might suggest at first glance. Embroidery machines, sergers, quilting machines and long arm quilting machines each have a devoted following among home textile artists who practice their craft. Technology has advanced to the point that machines can take a picture of a pattern, measure a different existing pattern on a piece of material and flawlessly intertwine the embroidery with the print. Or run embroidery in multiple directions over more embroidery. Sergers can thread each of their multiple needles automatically as well. The relative ease of creating complex re-

sults that were the realm of the seasoned professional only a few years ago has brought a whole new generation of sewers to Findlay’s, says Mead. “Technology has grown by leaps and

Susan Kasper “A a long time Okanagan resident, my goal is “As to be your family’s financial advisor, for years to co come. We help people at every stage of life; from sa saving for your children’s education to saving for reti your retirement, we have a solution to help you meet RRSP’s RRIF’s, RRIF’ TFSA’s (tax-free savings accounts), Guaranteed your goals: RRSP’s, Investments, Stocks, GIC’s, Bonds, Life Insurance, Mortgage Solutions - to name a few. We understand that your financial needs go beyond numbers on a page; we offer more than just investment advice. Our commitment is to provide you customized and meaningful financial solutions, delivered with trusted, old-fashioned service. Give my office a call to experience what it truly feels like to be a valued customer.”

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bounds and there is nothing you can’t do,” she said. Mead has branched out into teaching as well. Findlay’s Vacuum and Sewing offers a diverse set of classes including a designer

jeans class and textile arts classes. She says it’s all part of meeting the needs and desires of her customers. “We have classes for what people want to do including sewing home décor and we offer custom classes too. There is a real interest in garment sewing,” explained Mead. Findlay’s Vacuum and Sewing also has a carefully edited selection of cotton fabrics. Denim, brushed cotton, pre-cuts and batiks line the walls of the store. It is an area Mead allows herself to be guided by what she loves. “Everybody is going to be different, but I fabric choosing I choose things I love.” It isn’t just about the sewing machines of almost every kind at Findlay’s Vacuum and Sewing. There is a selection of quality vacuums that have features designed to last a lifetime, some models have belts made of Kevlar. Retailing quality and working with customers have formed the basis of a solid long term business. Mead spends much of her day with customers, helping them pick the perfect machine or find the right fabric for their next project. But it isn’t all work and no play, she noted. “I try to put a little bit of each aside to do something creative.”

Brenda L. Fischer Bre Brenda L Fischer, an Edward Jones Financial Advisor has over 25 years ye of experience in the financial and insurance industries. Br Brenda offers extensive knowledge and experience in the planning. Her objective is to act first and foremost world of investment inves interest, by offering caring and competent advice to help clients reach in her clients best interest their financial goals. At Edward Jones, Brenda can offer retirement planning, mutual funds, stocks and fixed income investments. Brenda looks forward to meeting with you at your earliest convenience for your free portfolio review. Please call or stop by anytime. Member: Canadian Investor Protection Fund

Brenda L. Fischer, CFP Financial Advisor 2690 Pandosy Street, Kelowna, BC Tel: (250) 712-0508 • Fax: 1-877-635-8240


A Salute to Women in Business 2012


Family successions: Managing the emotions You’re about to retire, and the ambitious daughter you hoped would be an ideal successor announces she wants out of the business. Your brother jumps at the opportunity to run the company, but you don’t feel he’s got what it takes. Resentment boils over, and family turmoil threatens to sink your firm. This is a typical scenario

at many family-owned companies, according to Theodore Homa, senior partner, Business Development Bank of Canada international consulting services branch. “Emotional issues can create a volatile dynamic in family businesses,” Homa said. “These entrepreneurs often have made personal sacrifices to keep their companies afloat, so it’s hard for them

to separate business and personal relationships. “In the end, those emotions can get in the way of making decisions that are good for the business.” Unresolved family issues, such as sibling rivalry, put a strain on business successions. According to the Canadian Federation of Independent Business, 33 per cent of family businesses survive

Frequently asked questions about starting a business What is a business plan? A business plan is a written document demonstrating where a business is going, how it will get there and what it will look like once it arrives. Why do I need a business plan? A business plan can help you: • secure financing • save costs by predicting and solving problems ahead of time • plan your operations to ensure everything goes smoothly • create a budget and stick to it • And much more Do I need a copyright or patent for my product or service? A copyright, if you qualify for one, demonstrates that you own the product and that you can choose to give, sell or lease the material. If you wish to copyright literary, musical, dramatic or artistic works, or to patent an invention of some description, visit the Canadian Intellectual Property Office at the Canada Business Services for Entrepreneurs How do I get funding for start-up? All entrepreneurs require some funding for start-up and operation. The usual sources of funding for start up costs are personal savings. Federal and provincial government agencies, financial institutions, friends, and relatives may also provide financial support. Funders will want to see your business plan. Do I need to register my business? If you operate a business under a name other than your own, you must register with

the Registry of Joint Stocks. The registry charges a fee to determine if your proposed business name is available. If the name is available, you must register it by obtaining a certificate of registration for which there is an additional cost. You must also renew the certificate of registration annually. Registering your business name does not necessarily give you proprietary rights to the business name. If you want to be sure you own your business name, you must trademark it. Is my home-based business covered under my home insurance? Insurance helps you manage risk. Every business, including home-based businesses, needs business insurance. Some household insurance policies may cover some home-based business insurance needs. Some of the common types of insurance that you might consider include vehicle insurance, product or service liability insurance, general liability, and/or business premises/contents insurance. As a business owner, you should consider obtaining life insurance, disability insurance, critical illness insurance, partnership insurance, key person insurance business property and liability insurance. It is best to speak with an insurance broker familiar with your type of business. They will be able to tell you what insurance coverage you should have. If you make changes to your insurance policy, be sure to get them in writing.

Stone Sisters


The Stone Sisters Group love what they do and have fun helping people buy and sell real estate in Kelowna. Tamara & Shannon grew up in a real estate family and learne learned negotiating skills around the dinner table. Both the sisters have young families and because of their passion, their children are now learning the techniques that Grandpa and Grandma Stone passed onto them! Trish Power joined the team in 2011 and brings over 20 years of real estate experience to this high energy team. Trish loves leaving ‘no stone unturned’ in the hunt for the perfect home for buyers. Holli Fick their fabulous office manager ensures that no details get overlooked and keeps everything running smoothly – the girls would be lost without her! If you are considering making a move, please contact the Stone Sisters Group. They’d love to meet with you.

in the first generation and only 15 per cent survive the second. Homa provides these pointers to help business owners proactively manage emotional issues in family successions: • Give yourself a lot of lead time to plan and execute —realistically at least two years. Family business transitions take much longer than one realizes. • Formalize your family succession plan to avoid disagreements down the road. Maintain an open dialogue with family members about your plans and get them involved. Keeping them out of the loop can simply sow family discord. • Create trust in your decisions, especially when it comes to the transfer of leader-

ship. When you choose who will take over the helm, communicate a clear action plan to family members and employees. Reassure them that you have the mentoring and training in place to develop your successor in all aspects of the business. • Define roles and responsibilities and even put them in writing. For instance, a family member might be a stakeholder in the business, but that doesn’t mean that he or she automatically has the right to be involved in daily operations. By clarifying these roles, especially in areas such as what is the purview of management in running the business on a daily basis versus what is required for governance of the business, you can avoid unnecessary misunderstandings.

• To address potential conflicts in the hiring of relatives, be sure you have clearly defined job profiles that outline exactly what you need in terms of experience, skills and education. After all, you don’t want to feel obliged to hire family members to do a job if you believe they are illequipped. At the same time, you don’t want to pressure family members to accept jobs that they aren’t suited to or interested in. Seek external advice to resolve issues objectively. Experienced consultants can give you a third-party perspective that is invaluable. You can also turn to an advisory board, or even a formal board of directors, to provide a neutral point of view and help you through the various steps of the transition.

Dare to Dream Pictured left to right: Ellen Deschamps, Jenn Molzahn, Angie Szerepi, Linda Szerepi The idea of Dare to Dream is doing something we love while helping others improve their lives by supplying a variety of products and services especially for them. We carry New Age and self-help books, CDs, DVDs, jewellery, crystals and much more. Ellen is a Psychic Medium and Jenn does Intuitive Angel Card readings. Angie offers Reiki healing, Massage and Reflexology. Linda started Dare to Dream 15 years ago. She will be doing Aura/Chakra analysis with the Biopulsar-Reflexograph system.

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Dawn Thiessen Dawn is a fully qualified, provincially licensed aesthetician with over 20 years of experience in the beauty industry. Dawn achieved her diplomas in make-up artistry, aesthetics, body treatments and gel nail enhancements from the prestigious Tigress Nails School of Aesthetics. In 1998, Dawn was honoured to teach at the well known Okanagan School of Hair Design and during this period participated in the career program for youth as a conference presenter. As a respected representative of the aesthetics industry she was invited to sit on the panel for the Central Okanagan Career Program. She is now conducting seminars in her own spa as well as continuing her studies to complete the provincial instructors diploma program. When interviewed Dawn said, “We want to provide clients with a luxury spa experience in a comfortable, relaxed and friendly environment.”

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A Salute to Women in Business 2012


Mobilize your online strategy in the fast lane The CDC says Guardian Mobility’s website presence update offers lessons for others to follow Guardian Mobility’s website used to be confusing and wordy. Visitors had a hard time finding information on products and were getting lost as they navigated through the site. But a smart redesign launched in August 2010 has already paid off more than imagined for the quickly growing Ottawa-based maker of tracking, communication and data management solutions for aviation operators around the world.

Web traffic ballooned by 40 per cent—far more than the forecast 20 per cent. The site redesign was critical for Guardian Mobility because so many of its prospective customers are outside Canada and get their first impressions about the company online. “Our website is our storefront,” Guardian Mobility president Howard Pearl said. “We thought it was important to have an image that is polished and fresh.”

Today, a website is a vital tool for many small and medium-sized businesses, especially in finding and serving customers. But a surprisingly large number of companies still don’t have a site, and many of those that are online suffer from poorly designed sites. To get on the right track, the first step is to create an online strategy that supports your business goals. “Ask yourself what your site’s purpose is,” says Busi-

ness Development Bank of Canada senior consulting manager André Goyette. “Are you trying to sell to customers? Are you there to service them? Are you trying to generate new sales leads? All of the above?” “The answer will lead you down different paths, depending on what kind of business you have and what your goal is.” In Guardian Mobility’s case, online sales aren’t a priority because its products have

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A Salute to Women in Business 2012

Since 1994, Three Wishes Clothing Boutique in Penticton has offered high quality, beautiful and varied fashions and accessories to discerning women throughout the South Okanagan and beyond. An everchanging apparel collection follows trends gleaned from trade shows in Vancouver, Montreal, Toronto, Las Vegas and New York. “Style is never static and there are always


new trends out there, that will be attractive coats, jackets, dresses and more. to my customers,” notes Pat Currie, owner of Great events occur throughout the year… Three Wishes for the past 18 years. trunk shows, visits by jewelry designers such Customers will appreciate the full range of as Susan Rind, the semi-annual “Silly Sale” fashions offered at Three Wishes. Everything and more. Special orders are available, as is available, from casual to career and special well as custom, one-of-a-kind purchases. occasions. Friendly, experienced staff offer to Three Wishes is a vibrant, happening assist customers with their every wardrobe destination boutique, appealing to women need, from jewelry to shoes, designer jeans, of all ages and stages.

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Pat Currie Pat’s background in Business Administration together with a love of people and fashion has uniquely positioned her to build Three Wishes into the complete fashion destination it is today.

Pat looks at the future of women’s wear as an opportunity for self-expression and selfconfidence regardless of place or time. “Our product mix is always changing to reflect new ideas and trends. I want a woman to know that she can live a casual life here in the Okanagan but not feel out of place in London or New York.”

Pat is passionate about keeping up with fashion, jewelry and footwear trends, and about promoting self-respect and style in women’s apparel choices.

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A Salute to Women in Business 2012



Here are 24 of them.

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A Salute to Women in Business 2012

Growing an online presence Strategy from P30

feedback we get about the new site is that it’s simple to use. It’s laid out so people can move through the solutions in an organized manner.” 2. On-target with business strategy. Guardian Mobility also wanted its site to reflect a major change in its business strategy last year. It had decided to focus exclusively on aviation customers as opposed to a broad range of transport industries. Its online strategy needed to support this new orientation. The solution was to prom-


NOT EVERYONE IS ON TWITTER, BUT EVERYBODY USES A PHONE. Bruce Pearl, president, Guardian Mobility

inently feature exciting images of soaring planes and helicopters in contrast to the old site’s photos of communication and tracking gear—with no sense of which industry it was for. 3. Call to action.

Angela Mclean-O’Heir, CFP, FMA, RRC Regional Manager

In line with the goal of generating sales leads, each page on the new site has what Pearl calls a “call to action”—a large box inviting visitors to email the company. As well, the company’s contact information is clearly indicated on the bottom of each page. “Not everyone is on Twitter, but everybody uses a phone,” Pearl says. 4. Ready to grow. In order to support the company’s growth plans, the site is also structured to make it easy to add new products. No need to redo the entire site yet again.

Angela has lived, worked and played in Kelowna for over 40 years and is an active member of the Kelowna Sunrise Rotary. An avid softball player who is passionate about community, during the past three years she has helped to raise more than $90,000 for the BC Children’s Hospital Foundation through Bats for a Cause, the annual slo-pitch fundraising tournament she co-founded.

Paula Woodroff Assistant Branch Manager With ten years as a senior estimator in the construction industry and 15 years in financial services, Paula draws on her extensive knowledge and experience to ensure that her team delivers the best service and expertise for Prospera’s members. An active volunteer and dedicated parent, she can often be found on the side of a soccer pitch, in a hockey rink or at the dance studio cheering on her kids.

Stacey Bengert

Patricia Chandler

Okan Okanagan Staffing Services Inc. has been in business for 17 years helping Okanagan businesses grow, by recruiting the best employees possible. When you have the right employees in empl place within any business, it is destined to thrive. We specialize in recruiting temporary and/or permanent personnel in a wide rec spectrum of skill categories. From accounting and administrative personnel, to sales and management to IT and En Engineering, we pride ourselves in successfully recruiting difficult We also diffi l to fill vacancies. i W l offer on-line employee skill evaluations to employers, and we’re ideally suited to provide outplacement services to employees who have been downsized.

Assistant Branch Manager Originally from Toronto, Patricia moved to BC with her husband and son in 2007 to fulfill a life-long dream of living in the West and joined Prospera in 2009. Building on her passion for leadership and mentoring, she is excited to be part of the team presenting Road Map to Financial Success seminars in cooperation with SIFE aimed at helping students learn to pay down their loans and credit cards, invest properly and stay debt free. She enjoys snow shoeing, travel and cooking.

When I started my career in recruitment 15 years ago I knew it was the perfect match. I love working with my clients assisting them with finding great staff and nothing is more rewarding than helping someone find a job!

Jill Diemer

Stop by and visit – we’re located at 1476 St. Paul Street, Kelowna.

Investment Specialist


With Prospera for seven years and in the investment industry for nine, Jill is currently working towards her CFP® designation and although she has lived elsewhere, always returns to the Okanagan for the great quality of life it offers. A love for exploration and helping others fuel her many interests which include hiking, travel and supporting charities like the Canadian Cancer Society and United Way.

Find stuff, buy stuff:

Joanne Rogers Investment Specialist

Wendy McLeod

Recently relocated to the Okanagan, Joanne specializes in building long-term relationships with Prospera’s members and with the CSC and PFP exams under her belt is working towards her CFP® designation. Excited to explore everything that Kelowna has to offer, she has been amazed to find all the amenities of a major city together with the warmth and charm of a smaller community.

WE AR ARE CHANGING THE WAY CANADA LOSES WEIGHT! Everyone is talking about metabolism. We have been creating weight loss programs design designed to correct your metabolism for over 14 years. Our easy weight has helped over 1 million people worldwide lose weight and loss program p regain their health and quality of life. Wendy McLeod has been the Director and Owner of SureSlim Wellness and Weight Loss Clinic in Kelowna since March 2008. Wendy had moved from Calgary where she had her own Wellness Business for fourteen years. She is a nutritionist and has specialized mainly in weight loss clients. The Kelowna SureSlim also offers Yoga Classes and Power Plate Vibrational Therapy which are both a wonderful addition to any weight loss and wellness program. Come in for a free Information Session and learn the facts about nutrition, metabolism and hormone regulation to help change your life forever. SureSlim is based on a comprehensive blood test, and using normal grocery store food. Individualized eating plans are created to achieve dramatic and safe weight loss. Clients lose 10-15 pounds a month on average by balancing hormones and correcting the metabolism. Call or book online for our FREE INFO SESSION and we can start you on the path to losing weight quickly, safely and permanently.

Prospera Credit Union makes a meaningful difference in the well-being of our members and our communities. Building on more than 65 years of history, Prospera Credit Union is now the fourth largest credit union in British Columbia. From Vancouver to Kelowna, more than 63,000 members benefit from expert advice and personalized service offered through 16 branches, six commercial centres and a contact centre. Prospera’s extensive community investment program is devoted to recognizing community-based organizations, events and the volunteers who make a difference in the communities we serve.

250-717-3444 506 Groves Avenue




A Salute to Women in Business 2012


A no nonsense marketing plan Doing business without a marketing plan is like driving without a map—you may get to your destination but you risk making time-consuming and costly errors along the way. You might be assuming there’s demand for your product when there isn’t, for example. Your services might be priced too low. Or you could be venturing into a market that is impenetrable because of regulatory restrictions.

CONFIDENT MARKETING PLAN The only way to start a business venture with confidence is to develop a good marketing plan—one that’s backed up with facts and research. This document clearly shows how you’ll attract customers to your product or service and persuade them to buy. The marketing plan also builds confidence with financial institutions, showing lenders that your business has a good chance of being successful. Contrary to popular belief, a marketing plan is not a one-time effort destined to sit in a binder on your desk. On the contrary, it should be updated on a regular basis to reflect the changing needs of your business and customers. There are many different models for marketing plans. Here are seven essential ingredients.

1. DO A SITUATION ANALYSIS Many companies start with a SWOT analysis, looking at their firm’s strengths, weaknesses, opportunities and threats. This involves identifying your competitors, understanding exactly how they operate and becoming familiar with their strengths and weaknesses. Strengths are any competitive advantage, skill, expertise, proficiency, talent or other factor that improves your company’s position in the marketplace and can’t be easily copied. Weaknesses are the factors that reduce your company’s ability to achieve its objectives independently. Examples include unreliable delivery, outdated production tools, insufficient marketing efforts and a lack of planning. Opportunities are ways for your business to grow and be more profitable. These can include seeking new markets, managing technological change or addressing new consumer trends. You need to look at how your company’s main skills can be used to take advantage of these opportunities.

2. PROFILE TARGET MARKET Here you want to demonstrate that you know your customers inside and out, including their expectations and their whims. Your profile should include basic demographic portraits that paint a clear portrait of your clients. Look at characteristics such as age, sex, profession or career, income level, level of educational attainment and geographic location.

3. ESTIMATED DEMAND You’ll want to provide re-

search that shows the estimated demand for your product or service as well as the rate at which that demand is expected to grow. This builds confidence within financial institutions that your business has growth potential.

4. PURCHASE MOTIVATION It’s also important to understand exactly what motivates customers to buy. Are your clients looking for savings or a way to simplify their lives, for example, or are they just shopping for pleasure? Ask yourself why they would buy your product or service. In the same vein, you may want to know what keeps customers away from your competitors’ products or services. Are they too costly? Do they lack something unique? These insights will help you develop a product or service that outshines the competition.

5. SET CLEAR OBJECTIVES Here you describe the desired outcome of your marketing plan with attainable and realistic objectives, targets and a clear time frame. The most common approach is to use marketing metrics. For example, your market objectives could look at total market share and segments, the total number of customers and percentage retained, the proportion of your potential market that makes purchases and the size or volume of those purchases.

6. DETERMINE YOUR STRATEGY Once you’ve determined your objectives and targets, it’s time to look at how you’ll promote your business to prospective customers. Strategies typically cover the Four Ps of marketing—

Glenda A. Peacock Glenda is a lawyer with the firm Smith Peacock. G Sh obtained her Bachelor of Commerce Degree She at the University of Calgary and her Law Degree at UBC. Glenda has been practicing practicin law for over 20 years in Kelowna. She specializes in the area of civil litigation, with an emphasis on family and estate litigation matters. Glenda is certified as a Family Law Mediator and is also a member of the Okanagan Collaborative Family Law Group. Glenda’s goal is to achieve positive results for her clients in a cost-effective and timely manner.

#204-1180 Sunset Drive Kelowna, V1Y 9W6 Phone 860-7868

product, price, place and promotion. Your choice of marketing vehicles will be governed by the profile of your target market, so you need to understand how different vehicles reach different audiences. Don’t always assume you have to spend money on costly advertising. If you have a niche audience, for example, you can take advantage of low-cost marketing strategies such as email. The costliest options are usually advertising, sales promotions and public relations campaigns. Referrals and networking are lower-cost ways to reach customers, and e-marketing is a powerful strategy because it is inexpensive and effective in reaching target markets.

7. DO YOUR FINANCIALS A marketing plan without financials has little clout. Financials can also be included in a general business plan. One document you’ll need to produce is a budget and sales forecast. This needn’t be complex; in fact, it’s wise to keep it simple. It may help to start with the following questions: • How much do you project that you will sell? • What will you be charging? • What will it cost to produce your products or deliver services? • What will be your basic operating expenses? Be sure to include recruitment costs and salaries. • How much financing will you need to run your business? • A break-even analysis is another important step in developing your marketing plan. This analysis shows exactly how much you need to sell to cover your costs.

Going green will pay big dividends Canadians have come a long way over the last decade when it comes to awareness about environmental issues and the importance of sustainable practices. And entrepreneurs are no exception. An increasing number of business owners are committing themselves and their companies to improved environmental performance. This is good news for the planet and the bottom line, says Ian MacFadden, vice-president of BDC Financing and Consulting. “A proactive approach to sustainability can pay dividends in reduced waste, higher efficiency and increased customer engagement without requiring large capital outlays,” MacFadden says. A 2007 survey by the Canadian Federation of Independent Business identified the most important environmental issues for entrepreneurs. At the top of the list were recycling (59.8%), energy conservation (56.1%) and clean water and sewage (50.8%). Note that the top two, at least, involve process changes that don’t necessarily require large capital expenditures. The study also found a near consensus on the idea that it’s possible to grow the economy and protect the environment at the same time. And entrepreneurs indicated that they are motivated to protect the environment both as a reflection of their personal views and as a potential source of cost savings. MacFadden says there are at least three practical reasons for undertaking an environmental review of your business and then taking action to improve your performance. 1. The trend toward resource conservation and sustainable development is here to stay. It has grown over the past 50 years and will advance even faster over the next 50. 2. Businesses that supply large corporations are increasingly being required to improve their environmental performance. For example, Walmart, the world’s largest company, now obliges its suppliers to quantify and reduce greenhouse gas emissions. Companies looking for business opportunities in supply chains would be wise to act now on improvements. One important way to achieve the goal is to implement an ISO 14000 Environmental Management System (EMS). 3. Consumers are leading the environmental awareness trend and will increasingly “vote with their wallets.” Products and services that are eco-friendly are already in higher demand, and overall corporate environmental responsibility is a key consideration for consumers. In fact, a 2009 report by the Conference Board of Canada predicted that a green marketing strategy will be the most important source of competitive advantage for companies in the future. However, the conference bBoard report also warns that green strategies must be backed by real action. Otherwise companies leave themselves open to accusations of “greenwashing.” “It’s never too late to get started on greening your business,” MacFadden says. “For all of us, becoming more environmentally sensitive is a work in progress. You don’t have to be perfect; but you do have to do more than just talk about it.”

Barbara van Steenoven “If you ask me why I choose to work in real estate, I will tell you every time that it is because I love the people! From the first time home buyers to the empty nesters looking to downsize, the purchase of a new home is one of the most important decisions most individuals make in their lifetime and imp I dedicate my efforts towards ensuring that the experience is a great one. With over 24 years experience in direct sales and marketing, I know the critical importance of providing my clients with exemplary customer service! I have always prided myself in building business through referrals so your satisfaction in a job well done is vital to me. I look forward to helping you or your friends and family make a smooth and enjoyable transition into your next home.”

250-801-9500 Cellular 250-768-2161 Office


A Salute to Women in Business 2012


Buying existing business pays positive dividends Kevin Parnell

“I looked at what it would look like to start my own company versus purchasing an already existing business. I think it’s easier to do it the way I did it. After more than 20 years of working for “It was already an established business someone else, Debbie Dupasquier took the that had a good reputation and a professional leap last year, purchasing her own business, staff and was doing really well.” becoming her own boss and the leader of a Working with Dupasquier are eight tour business with nine employees. operators who utilize her 11- and 14-passenLast June, Dupasquier purchased Disger van and 24-passenger bus on tours that tinctly Kelowna Tours, a custom tour business that had already been in operation since range from wine tours to visits with local artisans and stops at tourist des2003, offering tours of all tinations. varieties. One valuable thing she has And now approachlearned is to lean on the expering her first anniversary as a tise of the people around her, inbusiness owner, Dupasquier stead of trying to do everything couldn’t be happier with the I LOOKED AT herself. change. WHAT IT WOULD “In business there are a lot “I’m really enjoy the LOOK LIKE TO of different things you need to freedom to be able to run know,” she said. with my own ideas and try START MY OWN “You can’t possibly know new things and make chanCOMPANY VERSUS them all so it’s important to ges,” said Dupasquier, 45, PURCHASING AN delegate and hire people to help from her office, located in ALREADY EXISTING you with those things rather than the Delta Grand Hotel. trying to figure things out on “I’m looking forward to BUSINESS. I THINK your own. I’ve hired people to making more changes as the IT’S EASIER TO DO work with me so I can focus on business becomes more of THE WAY I DID IT. developing our tours.” my own. Debbie Dupasquier Developing new and unique “I’m enjoying it for sure. tours has been Dupasquier’s I don’t regret the decision focus this winter, a slow time for and I don’t feel like I have her business. made a mistake or want to She provides what she calls custom go back to what I was doing previously.” tours, giving clients what they want and Dupasquier moved to the Okanagan 10 tailoring a half-day, or full day tour to their years ago from Winnipeg, where she had interests. worked as a social worker. “We’re able to make an itinerary for our In Kelowna, she began working with guests that fits them,” she said. West Kelowna Fire Rescue as a public edu“It’s not just wineries. We can arrange cator, talking to groups from preschool to float plane tours, cruises on the lake, culinary seniors about fire hazards and safety. But she knew she always wanted to work experiences. Whatever fits our clients.” You can find Duspaquier’s business onfor herself and when the right opportunity line at came along, she was ready. “I really did a lot of research before I made the decision (to buy Distinctly na Tours),” she said. STAFF REPORTER


“ We don’t accomplish anything in this world alone … and whatever happens is the result of the whole tapestry of one’s life and all the weavings of individual threads forming into one.” —Sandra Day O’Connor, retired U.S. Supreme Court Justice

LLoredana Eisenhauer Sherri Anderson New Location …. Same Great Service We have over 35 years combinedd de experience and both continually upgrade our professional development in accounting and tax matters. Our firm prepares and advises our clients in the areas of personal, corporate and trust returns as well as financial issues that arise in these areas. We also prepare and assist clients with full cycle bookkeeping, payroll and all government remittance requirements. We work closely with owner managed businesses and enjoy helping our clients with any questions and/or concerns they may have. We will always strive to arrive at a quick resolution. Loredana moved to the Okanagan over 4 years ago and Sherri is a 5th generation resident of Kelowna. We look forward to helping our prior as well as any new clients with their tax and financial matters. All the best to everyone in 2012!

Loredana Eisenhauer Inc. Chartered Accountant

#245 -1855 Kirschner Rd. Kelowna, BC V1Y 4N7 250-860-8530


DEBBIE DUPASQUIER has no regrets about leaving her job as a fire safety public educator with West Kelowna fire department to take over her own business.

Carmelita Obradovic With over 30 years of sales and real estate experience, Carmelita has the expertise to benefit her clients whatever the market conditions. Carmelita is a very well respected and a successful real estate agent iin the Okanagan Valley. Her hard work, determination, and commitment, along with her degree in Commerce, are the keys to her success. Carmelita maintains her position among the Top Producers in B.C. and the Okanagan Valley. She appreciates her family, friends and her clients for contributing and sharing in her success. Carmelita takes great pride in her career, continuing to deliver positive, honest and professional service not only to all her clients, but also her family and friends. Your referrals, trust and continued support are very much appreciated. Thinking of selling? Buying? Want quick results? Call Carmelita...

Experience... Confidentiality... and SUCCESS.

212-1980 Cooper Road Cell 250-215-8217

Shelly Sapieha I aam proud to be the local owner and operator of Good Earth Co Coffeehouse & Bakery; an environmentally conscious café that op opened in July, 2008. Good Earth is a preferred destination for pe people meeting friends or business colleagues. Whether you are loo looking for exceptional coffees, hand-crafted lattes, cappuccinos, smoo mochas, frappes, or smoothies…fresh baked scones, muffins or sweet rolls…homemade d i h salads, l d casseroles, or stews…sweet treats such as cookies, cakes, loaves or soups, sandwiches, squares…you won’t be disappointed. Our food is made fresh on premises in our kitchen everyday. This allows us to completely control and guarantee the highest standards of quality and freshness. We use whole foods like fresh fruits and vegetables, whole grains, real eggs and fresh dairy. This means our food is alive with flavor and nutritional value. Our coffees are chosen with great care and are Organic, Rain Forest Alliance Certified, or Shade Grown. We establish direct trade with farmers to help improve communities where coffee is grown. Our coffee is then carefully roasted…slowly in small batches to bring out the very best in every bean. So you will experience the unique taste and aroma that comes from each farmer’s commitment to their coffee. Visit Good Earth online at to find out more.

102-2949 Pandosy St 250-448-7768


A Salute to Women in Business 2012


Real estate market still offers opportunity Bobbi-Sue Menard CONTRIBUTOR

Diane Moore has been in the real estate business for 40 years—and half of that time has been selling houses in Kelowna. Moore has seen every facet of the industry, including the peaks and valleys of markets, while managing a brokerage, as an agent and as

a homeowner. The real estate industry has seen rapid and far reaching change with the impact of technology and the rise in home prices. Moore remains committed to the industry, explaining how there are a few things that will always be the same. “You have to provide good service,” stressed Moore. Good service means sev-

New anti-spam law to help control information flow

Spam and other electronic threats are a real concern to individual Canadians and businesses. They can range from the annoyance of unwanted commercial messages cluttering inboxes to harm caused by malicious actions including the theft of personal data (identity theft), being deceived by false or misleading representations, fraud involving spoof emails and websites (phishing), and the collection of personal information through illicit access to computer systems (spyware). The federal government’s new anti-spam law was passed in December 2011. When it comes into force it will: • promote greater respect for consumers by requiring companies to gain their consent in order to send commercial electronic messages; and • help protect consumers and businesses alike by deterring the most damaging and deceptive forms of spam from occurring in Canada, creating a more secure online environment. The idea is to grow and strengthen electronic commerce in Canada and help Canadian shoppers feel just as confident in the electronic marketplace as they do at the corner store. Three federal agencies will be involved in enforcing Canada’s new anti-spam law: the Canadian Radio-television and Telecommunications Commission; the Competition Bureau; and the Office of the Privacy Commissioner of Canada. more information about the new anti-spam law, as well as tips for protecting yourself, visit

eral things to Moore as she deals with people from countless walks of life. Moore lived in northeastern B.C. prior to moving to Kelowna. It was her experiences there—at a time when realtors handled homes, businesses and other properties for sale—that helped her understand that clients’ needs had to be met. Moore has sold farms, ranches, hunting and fishing lodges, hotels and motels, developmental land and almost every conceivable type of residential real estate. “I try to have empathy for the client,” said Moore. “I try to understand the people I work with and where they are coming from.” Moore says service

doesn’t happen without strong work ethic. She grew up on a Saskatchewan farm with parents who knew the meaning of hard work, the value of a dollar and as Moore terms it, “good old common sense.” Many of Moore’s clients have relied on that common sense extensively.


In business, when it comes to the proper fit, nowhere is it more important than in recruitment of new staff. Your hiring strategy is key to your company’s future growth. There is no better way to retain employees than to ensure their personal and work values fit in with the culture of your company. Consider these five steps for developing a successful hiring process. 1. Start with the job description. Ensure that the job description is current and accurately reflects the requirements, skills, and knowledge required to complete the job at the highest possible level. 2. Prepare questions. Once you’re ready to interview, be sure that you ask questions directly relevant to the tasks of the job. A good practice is to include behavioural questions. In other words, do not ask “what if” questions, instead ask “tell me a time when you…” type questions. 3. Watch out for hiring “traps.” Hiring traps include situ-

In Kelowna South Pandosy

ations where a manager hires someone to replace an exiting employee. The trap is the propensity to hire the “opposite” of the skill set from the last position. For example, if your exiting staff had difficulty writing reports—you want to be certain that this new employee can write reports—only to discover that the interview is far too heavily weighted on this one task. 4. Know the culture of your company. There is no better way to increase employee turnover than to have the wrong fit for your corporate culture. And conversely, there is no better way to retain employees than to ensure their personal and work values fit in with the culture of your company. 5. Be courageous in your hiring. Hire people who are smarter than you—people who have more experience, better connections and more expertise. This takes courage for a manager/owner to implement. So, if the employee fits the culture of your company or organization, you’re off to a fabulous start in your business. Dawn McCooey is a business advisor with Women’s Enterprise Centre in Victoria.

Noemi (Amy) Nevery Lorie Morris No Noemi Nevery, known to most people as Amy - from Amy’s Gifts, is celebrating her 30th Anniversary in business. Amy spent 20 years as a ce m mainstay in the Capri Centre Mall and now is celebrating her 10th year in the Towne Centre Mall, located downtown on Bernard Avenue. A few months ago, Amy moved her shop to a bigger brighter space and is thrilled with her new location. Amy A is an incredible lady with great energy.... people come from all over just to chat with her because she is such an interesting an amazing individual. Of course, her giftware draws people from far and wide too. She carries a great selection of Bradford Exchange gifts and is the official Bradford Exchange dealer in Kelowna. All the Bradford group brands are available at Amy’s Gifts, including Hamilton Mint, Ashton-Drake Dolls, Bradford Editions and ArdieighElliott Musicals. She also carries beautiful amber from Poland, bohemian crystals from Czechoslovakia, heritage lace from Europe and the US. Then there is her amazing jewellery selection from Las Vegas, LA and New York. If you are looking for Thomas Kinkade music boxes or figurines or Disney collection items, the store is chock full of these along with a great selection of Canadian souvenirs.

SHERRY BARTON Owner / Master Stylist Canadian Judge For a personal appointment call

(250) 215-8227

Your business is appreciated by … our city style team.


“There is a lot of information at everyone’s fingertips today and good agents protect their clients from the unknown and help their clients make educated decisions.” Moore has lived through many up and down swings in the local real estate market, from the boom periods at times during the last two decades only to be followed by the market rescinding into a recession slowdown, as has been the case in the Central Okanagan over the last 18 months. But Moore is confident that despite the current slowdown in housing sales, the local real estate market remains opent to opportunity for those willing to make hard-earned money.

Clarifying the hiring process

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Her first major industrial property sale happened when the owner hired her because she was a woman, at a time when there were few women in the industry. “(The client) told me his mother was one of the first women realtors in Canada and he saw just how persistent and smart she was and he would never discriminate because I was a woman,” Moore recalled Experience is invaluable in the real estate market, added Moore, as she specializes in lifestyle and investment real estate. “You need a lot of knowledge and understanding to be able to communicate with the buyers of the property you’re marketing.



Independent Senior Stylist For a personal appointment call

10 Year Stylist and Color Specialist For a personal appointment call

(250) 718-1467

(250) 868-8337

Amy is thrilled to have friend and employee Lorie Morris helping her out in the store. Both ladies are dynamos! If you are looking for a rare and unique gift idea.... give the ladies a call or better yet.... stop in and shop the treasures for yourself.

Towne Centre Mall #15-565 Bernard Avenue 250-712-9442

Your best source of online community news—the Capital News at


A Salute to Women in Business 2012

How to avoid cold calling to generate sales “Provide valuable information. Help the client sort out a problem. Become a trusted advisor. That’s the way to make sales.” —Andre Goyette When André Goyette started his first sales job three decades ago, he was given a desk, a telephone and a telephone book and told to start calling people. “That was the old-fashioned way,” Goyette says. “Hit the road, Jack. Go sell!” What Goyette was doing all those years ago is known as cold calling, the unrefined art of slogging through a list of names either over the telephone or in person in hopes of hitting on someone who might be interested in your offerings. Cold calling has been around for so long that it’s become “entrenched in the minds of sales managers” as a productive tactic, says Goyette, a senior manager at BDC Consulting. However, a growing number of experts consider cold calling a time waster that needs to be laid to rest in favour of more successful sales techniques. These days, sales shouldn’t be about aggressively pushing a product or service on a reluctant consumer, says Goyette, who has 30 years experience in sales and marketing. Instead, sales should be about helping customers solve their problems. First, you need to find people who need what you’re offering. In the language of the sales business you’re looking for qualified or “warm” leads. That means professionals should be working on creative marketing initiatives instead of using their precious sales time on cold calls. “If I was looking to buy insurance, I would look on the Internet for whatever interests me,” Goyette says. “Even if you called me selling insurance, the answer would be No right off the bat, because you’re interrupting me, wasting my time.” The success rate of cold calls is low, especially in an age of voice mail and caller identification. Do-not-call lists have made things even more difficult by shrinking the pool of potential customers.

Worst of all, it kills what Goyette refers to as one’s “marketing currency” by annoying prospects with an unwelcome intrusion during a busy work day or at dinner time at home. “When you call someone and try to sell them on something, you’re in a very different position than when someone is calling you to ask you for information. That’s a warm call.” Here are some low-cost alternatives to cold calling for finding warm prospects: • Develop a strong website; • Make online offers that attract leads (coupons, deals, contests); • Produce online content that positions you as an expert in your field (blog, newsletter, podcast); • Explore marketing through social media (Facebook, Twitter, LinkedIn); • Improve your networking techniques and attend more events; • Seek out opportunities to appear in the media as an expert; • Attend trade shows. “You want some form of creative marketing that will cause clients to contact you – to raise their hands,” Goyette said. “Then you deal with those people. That’s warm-call selling.” If you are forced to cold call, you must strive to give your calls a purpose and context, Goyette says. Don’t expect or try to make the sale during that initial conversation—your goal is to arrange an appointment. Inform the prospect of something, such as an upcoming discount promotion. Then work to engage the person in a brief, focused conversation about the unique benefits of your offering, ending with a request for a meeting. It comes to the same thing: building relationships. “Provide valuable information. Help the client sort out a problem. Become a trusted advisor,” Goyette says. “That’s the way to make sales.”


Local women’s business support groups International Women’s Day Celebrated on March 8, International Women’s Day is the global day connecting all women around the world and inspiring them to achieve their full potential. IWD celebrates the collective power of women past, present and future JCI Okanagan 250-979-3499 PO Box 22119, Kelowna, B.C. V1Y 9N9 JCI Okanagan (formerly Okanagan Jaycees/Okanagan Junior Chamber) is an all female Kelowna-based Chapter of JCI Canada which is a member of Junior Chamber International. JCI is an international organization dedicated to the personal and professional development of its members through involvement in the community. We focus on leadership development through managing projects, internal training, and fellowship. JCI Okanagan is Kelowna’s premier women’s leadership group. Membership is open to women between the ages of 18 and 39 years who would like the opportunity

to develop new skills and reach their greatest potential. Women’s Enterprise Centre 250-868-3454 201-1726 Dolphin Ave., Kelowna, B.C. V1Y 9R9 Women’s Enterprise Centre is the goto place for B.C. women business owners for business loans, skills training, business advisory services, resources, publications and referrals.

Silverado Socrates W specialize in promoting personal coaching and We leadership training via character using a combination of le di discipline development, real story telling/listening; music arou and horsing around. Last May May, I attended the world conference for the international institute for peace thru tourism in Zambia. While there I met folk from around the world sharing the positive impact and potential thru tourism to alleviate and mediate many world problems. After the conference, I went with a local delegate to the northern province of Zambia and stayed. I befriended a teacher there who let me hear some of the girls from his school practice and then perform for a visiting Irish delegation. This has developed into a music and pen pal exchange. I look forward to developing more exchanges where students from different places learn to value the tourism and cultures of their own community as they share it with each other. Currently I am working with a group to form the Central Okanagan Soroptimist Club. This will complement the project mentioned earlier. I have worked mostly with youth in my business of Mandy and Me Trail Riding, but look forward to working with adults and older teens trying to better their community on a local and international level.

Silver Shackle Enterprises--- Growing Gold Together!

RONA INSTALL SALES & KITCHEN DESIGN TEAM GI GINNY HOLMSTROM - INSTALL SALES G Ginny’s 17 years of experience with Rona has qqualified her as “a walking wealth of knowledge.” As the Installs Co-ordinator for years, Ginny was able to th draw on some of the best bes installers in the Okanagan. She oversees daily quoting and follows up with not only the customers but the suppliers and contractors as well. Her excellent customer service skills have clients coming back for more. Ginny invites you to drop by with any projects you need assistance with. Everyday at Rona Installs is Seniors Day. Receive 10% off materials.

NIKI SUEDBECK - KITCHEN & BATH DESIGN Niki joined Rona in 2010 and takes extreme pride in her work as a Kitchen & Bath designer. She strives to achieve perfection in what could be frustrating circumstances when it comes to renovations. Regardless of the job Niki utilizes a diverse cabinetry program as well as extensive customized special order cabinetry lines. She over sees the projects from conception to completion all the while keeping the customer within budget and informed of promotions and financing available. If you have a project in mind it would be Niki’s pleasure to assist you in making it a reality.

Contact Ginny at 250.979.3084 |

Contact Niki at 250.762.7389 ext 227 |

1711 SPRINGFIELD RD | KELOWNA | BC | V1Y 5V5 250.762.7389 |


A Salute to Women in Business 2012


Cutting seniors’ hair offers lessons about life Bobbi-Sue Menard CONTRIBUTOR

Brooke Day has been cutting hair for 22 years and has found her niche by traveling to her preferred customers— seniors. Day, who owns Brooke’s Hair Styling Home Services, spends her time working with seniors and those who choose to stay home or can’t get out of the house for their appointments. Day moved to the Okanagan in April 2011 after owning her own small salon on Vancouver Island. She chose a mobile salon in Kelowna for several reasons. Building a clientele can take time at a salon and being new to town, Day knew it would take a long time to



build relationships with new customers. Day also has a strong preference to work with seniors. “Seniors are my favourite, and they should be cherished. Every cut I do is to enhance them and make them gorgeous,” she said. “I just love them, I can

visit them, give them a hug during my visit. “I would do it for free if I didn’t have to pay rent, work is about people not money.” There are several services Day offers that leaves a positive impression on her clients. For example, Day dry cuts hair, eliminating the mess cutting hair can create in a person’s home. It also provides a more natural and easy process to care for a cut. A wet cut stretches hair slightly and never stays the same when dried, but Day says a dry cut gives client exactly what they’re looking for. For seniors who have extra care and scheduled bath days, appointments are scheduled for that day to help make the process smooth.

Lisa Hilts A Dedicated Professional Working for You You?? Tell me what you are looking for and I will do the search for you! I will Te work relentlessly for you to find that perfect home. wo If you currently own property and are thinking of placing it on the market, let me do the work for you! I can help you with the information about preparing your home for sale so you’ll get the best price. My dedication and professional service are unparalleled. In today’s market, you need a quality professional working for you. Please contact me today. I continue to be a top producer month after month and therefore have received my sales achievement award, Platinum award and my Diamond award. I am also part of the top 10% in the Canadian Executive Club. My greatest compliment is your endorsement of my services and advice. If you know a friend, family member or business associate who would value my service I am accepting new clients and would appreciate your referrals. I would also like to extend a special thank you to my clients who have contributed to the growth of my practice with referrals.

Cell: 250.878.6657| Off: 250.861.5122 Fax: 250.452.6945

Day makes sure she debulks the hair and texturizes it so clients can go longer between cuts. “It’s just not about the money for me, about making people look their best. All the time when clients are out and about, they still look good. “People ask them, ‘Where did you get your hair done?’” Day works hard to keep her expenses low and so her prices stay low as well. She is always conscious of the fact that many of her clients are on fixed incomes. A big part of her reward is spending a little bit of time with each client, and helping

them feel better. “Sometimes I am their only visitor. They don’t drive, they don’t get out, they don’t get company. “In talking to seniors, I’ve learned to not let your life pass you by.” Extra services include perms, colours, facial waxing and haircuts for men. Day also does nail painting and filing, not a manicure, just a little bit of attention paid to the client for a modest price. When Day is working with clients in the hospital, a little bit of attention is often the only respite during the

client’s day in bed. Day grows her mobile service primarily through word of mouth, but with the constant transitions in the lives of seniors, she always has room for more clients. Advertising is usually simple cards left in lobbies on notice boards detailing her services and prices. Day says seniors are slowly learning that no matter where they live—even if they reside in a building with extended services—they can have someone come to them and provide precisely what they are seeking in the way of a hairstyle or cut.

Building a healthy online investment portfolio Online investors know that building a healthy portfolio takes time and careful consideration. The good news is: it doesn’t have to be complicated. While it’s important to set goals and to stay focused on them, experts in this field say it’s also important to periodically re-evaluate your investment strategy and portfolio. So where should you start? “Through research and discussions with our clients, we discovered the greatest demand was for guidance on portfolio management tools that enable them to monitor performance, along with long-term portfolio building techniques,” says Michael MacDonald, vicepresident of strategy for RBC Direct Investing. “While many investors have benefited from portfolio management services through traditional advice based channels, now they can do the same thing online, on their own, using our portfolio management tools.” Through specialty websites like, individuals have access to an abundance of tools that provide self-directed investors with ideas and validation of their portfolio decisions.

This includes easy online access to resources, education, and guidance to help investors make informed decisions. While investors may not realize how much free information is available to them, MacDonald stresses that they should carefully evaluate what online resources and tools are most useful to them. Ideally, an online brokerage should provide tools and resources to help investors: • Define their long- and short-term goals and chart progress towards achieving their objectives; • Determine whether their portfolio has the appropriate asset mix to meet their investment objectives; • Assist with rebalancing from a current asset mix, towards the stated asset mix goal – and assess how changing these holdings affects the portfolio before making any decisions about buying or selling in the market; and • Practice online investing: this might involve offering a mock account where individuals can buy and sell a wide range of investments and monitor performance over time, without any risk.


Alexandra Krieger When being asked why I do what I do, the answer is always the same: I am passionate about helping businesses to reach their potential and individuals to realize their dreams. With our companies we touch different areas to help our clients with this mission: At the Hidden Elephant we work with organizations and professionals who want change and take their business to the next level - we assist with discussions, strategies, ideas, accountability and provide tools for success. At Print Three we assist our clients with all communication and marketing needs that include print, from simple business cards to advanced variable data, cross media marketing and QR code campaigns. And at MAKBIZ Ventures we help our clients with business communication and support services such as website design, social media marketing and selective bookkeeping services. Connect with me on LinkedIn

Amanda Verkerk Born and raised in Kelowna, Amanda developed a passion for finding the right home for the right person. She is a Licensed Real Estate Professional with Royal LePage and is dedicated to marketing the beautiful Okanagan and its unbeatable lifestyle. She is energetic, enthusiastic with a strong commitment to customer service and relations. relations Dedicated to her clients, sellers and purchasers alike, she will strive to provide the absolute best innovative and trustworthy representation possible. “Buying and selling a home is a large financial investment, and can be very stressful. I believe this experience can be free-flowing and fun, when you sign-up with the right hardworking Realtor. Personally speaking, my saving you time, money, and the odd grey hair is first priority of the day, every day! “My personal marketing plan is unique and tailored to each individual client`s needs, including international marketing, professional photography, video tutorials and the use of a talented in-house marketing director”. For more information on my Personalized Client program or Real Estate Inquiries please contact me.




3-1455 Harvey Avenue, Kelowna, BC

250-808-4232 cell • 1-1890 Cooper Road


A Salute to Women in Business 2012


Three entrepreneurial gamechanger books Advice about surviving tough economic times isn’t only cheap these days, it’s unavoidable. By now, most resourceful entrepreneurs have probably had their fill of being told to think outside the box. The problem is: How? Fortunately, two new books promote their own particular brand of outside-thebox innovation while a third, fast becoming a contemporary classic, dispenses with the box altogether.

ing or creatively rethinking basic skills like networking, experimenting, observing, and even asking questions. The Innovator’s DNA is, most of all, a primer on how to make positive associations. This includes everything from showing up at “idea conferences” like the now famous TED Talks to making sure you have a meal with someone from a different background at least once a week. “Thinking outside the box,” according to the upbeat Dyer, Gregersen, and Christensen, “often requires linking the ideas in your area of knowledge with those of others who play in different boxes.”

DISRUPTIVE INNOVATORS Of the new books, The Innovator’s DNA: Mastering the Five Skills of Disruptive Innovators gets straight to the point—to think differently, you have to act differently. In The Innovator’s DNA, authors Jeff Dyer, a professor of business strategy, Hal Gregersen, a leadership consultant, and Clayton M. Christensen, author of previous bestsellers The Innovator’s Dilemma and The Innovator’s Solution, have done their research on how the biggest names in entrepreneurship got their “big ideas.” Not surprisingly, they’ve succeeded by creative think-

GET LEANER Upbeat is not a word you’d associate with Eric Ries’s new book The Lean Start-Up: How Today’s Entrepreneurs Use Continuous Innovation to Create Radically Successful Businesses. Ries, an entrepreneur-inresidence at Harvard Business School and a popular business blogger (Startup Lessons Learned), has penned a bestselling guide to 21st century entrepreneurial discipline and efficiency that’s about as light-

hearted as a double-dip recession. Even though we are living through an “unprecedented worldwide entrepreneurial renaissance … this opportunity is laced with peril,” Ries warns. “We’re throwing our excess capacity around with wild abandon.” Ries sometimes relies too heavily on insider jargon to argue for the necessity of “creating something new under conditions of extreme uncertainty.” Even so, his main asset in The Lean Startup is his own experience staring down that uncertainty. His own failures, a few of which are chronicled in the book, taught him one essential lesson: get leaner. Ries is also a firm believer in the change of direction. Small businesses, in particular, have to be able to “pivot” when they find they’re headed down the wrong path. In this century, Ries writes, “we have the capacity to build almost anything we imagine. The big question is not can it be built, but rather should it be built?

Local women’s business support groups Kelowna Chapter of Canadian Federation of University Women 250-766-6808 Box 21168 , Kelowna, B.C. V1Y 9N8 Founded in 1919, The Canadian Federation of University Women (CFUW), is a voluntary, non-profit, self-funded bilingual organization of over 10,000 women university graduates. CFUW/FCFDU members are active in public affairs, working to raise the social, economic and legal status of women, as well as to improve education, the environment, peace, justice and human rights.

CONNECT Kelowna 250-712-0508 CONNECT is a rapidly expanding businesswomen’s networking and referral group located in Kelowna, British Columbia, offering exclusivity to one representative from each type of business. Membership in CONNECT offers the opportunity to each member to receive referrals from other members, to promote their business through our “businesscard box” and to promote their business through CONNECT promotional events.

That is, coincidentally, the same kind of question Yvon Chouinard, the founder and owner of Patagonia Inc., repeatedly asks himself in his book, Let My People Go Surfing: The Education of a Reluctant Businessman. “I’ve been a businessman for almost 50 years,” Chouinard says by way of an introduction. “It’s as difficult for me to say those words as it is for someone to admit being an alcoholic or a lawyer.” Let My People Go Surfing was first published in 2005, but Chouinard’s blend of philosophical musings on everything from product design to environmental responsibility makes this book feel brand new. Born in Maine, the son

For the past 30 years, Gloria Peitsch has turned her dream into reality!

their sales to environmental causes. In the end, Let My People Go Surfing stands as an authentic blueprint for growing a business outside the box. *** Books referred to in this article: * The Innovator’s DNA: Mastering the Five Skills of Disruptive Innovators, by Jeff Dyer, Hal Gregersen, Clayton M. Christensen (Harvard Business Review Press, 296 pp, $29.95). * The Lean Startup: How Today’s Entrepreneurs Use Continuous Innovation to Create Radically Successful Businesses, by Eric Ries (Crown Business, 320 pp, $30.00). * Let My People Go Surfing: The Education of a Reluctant Businessman (Penguin Books, 258 pp, $18.50).

Kathy Wiebe Rosebuds is a lovely, large designer consignment boutique located on Kirschner Road in Kelowna that has been serving the Kelowna area for the past 23 years. Rosebuds carries about 30% new at any given time, and prices are often discounted up to 75% off regular retail. Many that come in say Rosebuds has the look and feel of a Los Angeles Boutique. Kathy laughs and replies that is the exact look and feel we are moving towards. We believe every woman can afford to look beautiful. Everything from prom and party dresses, to Lululemon workout wear and most everything in between. We specialize in higher end labels but at lower end prices. We have many regular shoppers that call us their “retail therapy” but we always have room for lots more new friends. In these troubled times consignment shopping can be a day full of fun and adventure. You never know what you are going to find so fill up your car with your friends and stop in and meet the friendly staff at Rosebuds Designer Consignment Boutique. We are here to serve you. NEW at Rosebuds. Designer inventory buyouts - selling at consignment prices. Don’t know what to wear or how to wear it? Book an appointment for a fashion consultation! Private Shopping Parties. Some estate services available. Cinderella Fund - for students aged 18 to 88. Forms available at the store or on-line.

Designer Consignment Boutique

150-1855 Kirschner Rd., Kelowna 250-861-1911 Open Mon-Fri 10-5:30 • Sat 10-5 • Sun 12-4

Gloria Peitsch In 1982, Gloria Peitsch, the owner of Park Boulevard Fashions had a dream. That dream was to offer Kelowna a unique fashion experience with service as her primary concern.

of a Quebecois handyman, Chouinard moved to California as a child and grew up to be an expert rock climber. Patagonia had its origins in the climbing equipment Chouinard developed for himself and friends. Eventually, Patagonia expanded from selling outdoor gear to clothing, introducing rugby shirts and coloured sweatshirts to the sportswear market. Of course, the more successful he became the more he worried. In fact, it has been Chouinard’s reluctance about being a businessman that has propelled him to introduce initiatives like “one per cent for the planet,” which has seen Patagonia forge an alliance of businesses dedicated to donating at least one per cent of


Elvira Brunner Aft moving from Switzerland to Revelstoke in 2009, Daniel Weber After an Elvira Brunner opened the first Canadian CRESCENDO store and in October of the same year. W the great success of the Revelstoke location, Daniel and With Elvira opened the second CRESCENDO store in November of 2011 within the Mission Park Mall.

Refresh yourself and let Park Boulevard’s experienced fashion consultants help create a new look for you in 2012.

We offer over 40 cask-aged balsamic vinegars, award-winning fruit vinegars and exquisite oils directly from the cask. We sell all our products in a variety of quantities and dispense them into any of our great selection of traditional bottles. Our collection, with over 60 exquisite herbs and spices, include gourmet salts and peppers, chilies, fine herbs and seasonings from all over the world.

The difference between dressed and well dressed is Park Boulevard Fashions, where the cappuccino bar is always open.

Customers can also select specific wellness oil according to their individual needs with our one-of-a-kind skin care products that have a high percentage of fresh oil without preservatives.

Park Boulevard Fashions offers exclusive designer fashions from around the world in an atmosphere like no other!


Park Boulevard Fashions Ltd. 1771 Cooper Rd / at Enterprise Way Kelowna, BC (250) 860-1240 /

Unlike other specialty shops, CRESCENDO not only allows, but also encourages, visitors to savor all of the unique offerings found within. CRESCENDO is a store where licking the spoon is encouraged!




3155 Lakeshore Road 250-868-8628


A Salute to Women in Business 2012

Kelowna Women in Business


UBCO prof says social sustainability a key to helping strife-torn countries It is fine and well to travel to distant lands and help set up educational systems and programs, but if they are not sustainable they are doomed to fail. So for Annette LaGrange, that long-term sustainability is critical to any program she works on. LaGrange has been to many regions of the world to help establish educational programs where she discovered the important roles culture and history can play in the classroom and for the ongoing implementation of any new programs. She joined the Faculty of Education at UBC Okanagan campus as associate dean in September. Formerly dean of the Faculty of Education at the University of Calgary, LaGrange spent seven years helping rebuild the education system in Kosovo, starting in 1999 after the conflict ended.

“That’s one of the places where you really learn about social sustainability,” she said, adding the key to sustainability was establishing a system that could continue after the international aid was gone. “It’s trying to figure out what they want and they need instead of imposing our values and education system on them.” LaGrange finished her work in Kosovo in 2007, and she said overall the program had a powerful impact on the education system, but for a range of reasons there were pockets where the change did not take hold. However, there are areas where the change is very strong and is sustainable. “Many of the people we worked with have taken on leadership roles,” said LaGrange, adding relationship is vital to long-term sucSee UBCO P41

Melodie Sharma 2012 Executive (front row) Michelle Belanger, Communication & Paypal Chair; Belanger Communications Ltd. Linda Kobayashi, Secretary; Desjardins Financial Security Independent Network Chantal Diaz, President; Desjardins Financial Security Independent Network (middle row) Pam Crockett, Sponsor Chair; White House Mortgages Dominion Lending Centres Shae McEachnie, Venue Coordinator; Coldwell Banker Horizon Realty & 103.9 The Juice Radio Carly Banks, Social Media Chair; West-Wind Nurseries (back row) Alexandra Little Patricia Chandler, Treasurer; Prospera Credit Union

Melod Sharma is the Owner/Director of Kelowna Dance & Melodie Perfor Performing Arts and is walking the entrepreneurial road to succe success. Kelowna Dance & Performing Arts offers an expanded schedule in Dance & Musical Theatre. sched They offer a myriad of disciplines that combine focused behaviour with a new flavour of style and classic technique. te KDPA offers Tap, Jazz, RAD Ballet, Fairy Tale Ballet, within the categories of Recreational, Competitive Hip Hop, Lyrical, Modern, and Break-dancing Break and Limelight, ensuring that everyone from ages three to adult have a performance outlet. The Recreational Program allows students the flexibility of dancing their hearts out without having to step into the world of competition. It also provides new dancers with the option of getting their feet wet without committing to an entire year of one specific discipline. There are two options for the dedicated dancer - Competitive Program and Limelight Performance Group. “Both offer the opportunity for students to perform in local dance competitions. Limelight requires an audition for placement as well as performance opportunities outside of Kelowna”. Professionally, Melodie envisions growth for both herself and her staff as they continue to train in their dedicated genres so as to bring fresh ideas and technique back to their students.

(absent in picture) Julie Rae Russell, Speaker Chair; Novarae Interiors

Members will tell you, Kelowna Women in Business is not your typical networking group. We are about making connections and working together towards meeting the business goals of our members. We provide a comfortable networking environment and offer education, encouragement and inspiration through friendship, support and respect. Kelowna Women in Business (KWIB) is a non-profit organization that was created in 1993 and today we communicate and connect with over 600 women. We are strong and we are committed. We are a group made of business women in the Kelowna and Okanagan areas looking to grow as professionals, whether running their own businesses or working for others. We invite all Kelowna and Okanagan area women to join us at our monthly events, as well to join our ranks to take advantage of great membership benefits and opportunities through our online membership database. Visit us online at to learn more and follow us on twitter and LinkedIn. Watch for upcoming announcements for our annual charity golf tournament in June 2012. Hope to see you there.

1695 Burtch Rd. (778) 478-0760

Gabriele Banka Gabri Banka holds a Diploma of Accounting, is a Certified Gabriele General Gene Accountant with an Applied Bachelor of Business Administration, Accounting and Computer Science Major. Adm She is Sage Simply Accounting Certified and the owner of Banka & Company Inc. She is a member of CGA-BC, Kelowna Canada, KWIB and BNI Business Builders. Gabriele Public Practice Group, Trade Exchange Exch for the Capital News. also writes a bi-weekly column fo Banka & Company Inc. is a Public Accounting firm providing accounting, tax and assurance services customized for the individual client. We service small to medium businesses in many different industry segments such as construction, engineering, small manufacturing, retail, aerospace, property management, advertising, mining, food services and not-for-profit. Banka & Company Inc.’s mission is to help our clients Plan, Manage and Succeed whatever their business or personal endeavors. For more information please visit our website: or email

To register or for event information visit:


#105-565 Bernard Ave. Kelowna, BC 250-763-4528


A Salute to Women in Business 2012

UBCO from P40

cess and she and her colleagues remain in close contact with their Kosovo counterparts. “To keep it sustainable, you must keep those relationships strong.” LaGrange is also active in Africa, and has applied the same philosophy of sustainability to a completely diftferent culture. “It really is about understanding what they want. We are there to support their vision,” she said. “Once again their culture plays a huge role in how the system is set up.” LaGrange says it is important to get to know the people before any programs are introduced to foster long-term success. Available resources are another factor LaGrange considers when looking at the local education system. There is no point in setting up an Internetbased education system if the people do not have reliable access to the World Wide Web. LaGrange and fellow UBC Okanag-

Theresa Arsenault The an scholar Susan Crichton are assisting Aga Khan University in developing teaching platforms that can reach students in some of the most remote areas on the planet. AKU operates in areas such as in Pakistan, Afghanistan and parts of East Africa where getting an education can be a challenge. LaGrange is helping to develop curriculum that will be stored on tablet hand-held computers designed by her colleagues that are portable, do not need the Internet to operate and can be run from solar power all of which bodes well for long-term sustainability.

Monique Kaetler Living iin the Kelowna area for 20 years, I have witnessed the growth of the city. I eexperienced the threat of fires on our homes and watched in dread with nneighbors as the beauty of the Okanagan landscape was engulfed in ame I witnessed a community reach out and draw closer to help their flames. neigh neighbours, friends, strangers and animals. buy I have extensive experience in managing projects, including As a former regional buyer, analyzing, reviewing, processing and co complying with all regulations. My past experience required me to travel most back roads of the Okanagan and all the main roads. In short, I know the area and can find that special quality that you are looking for in a home. With over 15 years managing projects, I understand that my primary responsibility, in all cases, is simple - to satisfy the client. As a Century 21® Real Estate professional, I am dedicated to providing you with the highest quality service possible. My personal knowledge of the local Real Estate market is combined with the power of the Century 21 brand - the most recognized name in Real Estate today. Let me assist you in finding your dream home, in a neighborhood that is right for you, and in the price range you want. Or if you are interested in selling a property, I also have the expertise to help you get the fastest sale possible and at the best price. I look forward to the opportunity of working with you!

~ Busi Business Law ~ Estate Planning

Susan Connaghan ~ Business Law ~ Estate Planning

Joni Metherell Jon

~Wills ~ Trusts ~ Estates Litigation~Employment Law

Lisa Holmes Wyatt ~ Family Law

Keri Grenier Ker ~ Person Personal Injury ~Employment Law ~ Human Rights Law

Andrea East ~ Business Law

Melodie Hope Me ~ Tax LLaw ~ Estate Planning ~ Business Law


Taryn Moore ~ Family Law

Westland Insurance West Westland Insurance opened their first insurance agency in the Okanagan insura 2 May 2011 and now have 38 branches throughout BC, includin including Penticton and Princeton. We specialize in all lines of insurance including Home, Auto, Business, Travel Medical, Recreational Vehicle, and Autoplan. Our service oriented tteam of professionals who have extensive background within the industry will always go that extra mile to ensure your insurance needs are met. Our new location is open seven days a week, Monday - Friday 8:30 am to 6:00 pm, Saturdays 9:00 am to 5:00 pm and SUNDAYS 10:00 am to 4:00 pm for your convenience. We are located next to the Liquor Store at the Mission Park Plaza, 27 - 3155 Lakeshore Road, Kelowna BC.

Vanessa DeDominicis Van ~ Bus Business Law ~ Intellectual Property

Ashleigh Baylis ~ Family Law ~ Criminal Law

Una Gabie Un ~ Real Estate ~ Business Law~ Estate Planning

We offer competitive premiums and coverage and believe that YOUR BEST COVERAGE IS OUR ONLY POLICY.

Leave The Hard Work To Us Leav 27-3155 Lakeshore Road • 250-979-6420 Toll Free 1-800-899-3093 • Fax 1-866-886-4896




A Salute to Women in Business 2012


The Wellness Spa Sharon Strang, owner and operator of Sharo in Wellness Spa, has been in the health The W Er & lly r, Sharon, Ke field for over twenty years. Her vision is to Tamara, Ambe and to educate them on support people in taking time for themselves th the enormous value of releasing stress. As a mother & business owner, she recognizes the need to oneself. take care of oneself The Wellness Spa specializes in facials, massages, & waxing. Among our wonderful massages, we are now thrilled to offer NHPC registered massage (which is covered by extended health insurance). We also offer all spa treatments from pedicures to body treatments for women as well as men. Over the past 9 years, we have built a reputation of friendly service, tranquil surroundings, and beautiful treatments. We are a convenient oasis for weary travelers here at the Best Western Hotel, but we value our local clientele and offer special packages for you! Guinot is our exclusive skin care line, for every skin type & condition. It is produced in France & made from plant botanicals, helping your skin stay young the natural way. We invite you to peruse our website for more information or just take an hour or so and come to our oasis for a mini-vacation! Online booking and online gift certificates available.

(at the Best Western Hotel)

250-860-4985 1-866-860-4985 2402 Hwy. 97 N.

“Never stress again about what to buy for the men in your life!” He’ll love autographed sports memorabilia of his favorite team, player, or all-time legend! • Birthdays • Anniversaries • Retirement • Special Occasions We’ve got SOMETHING for EVERYONE!!

Teaching kids the value of money When it comes to teaching kids the value of money, it’s important to remove the guesswork. According to a recent study by the Canadian Institute of Chartered Accountants, 78 per cent of Canadian parents surveyed have tried to teach their children financial management skills, but the majority (60 per cent) do not believe they have been very successful. “Parents can give their children an important advantage in life by starting in-home discussions about money matters at an early age,” says Cairine Wilson, vice-president, member services, CICA. “The majority realizes this, but many Canadian parents are unsure about how to proceed.” In a bid to help parents prepare their children for successful financial futures, the CICA is releasing a comprehensive and easy-to-use guide for teaching financial skills at home. A Parent’s Guide to Raising Money-Smart Kids is designed to put parents at ease when it comes to preparing their children for life’s important financial decisions. The practical guide allows parents to quickly zero in on the information they need. Each chapter describes how to approach

money management with a specific age group and discusses the essentials of financial literacy—earning, saving, spending, sharing and investing. Age groups covered include, children aged five to eight, pre-teens, teenagers and young adults. The guide’s author is Robin Taub, a chartered accountant and highly experienced financial consultant who is a passionate advocate for financial literacy and life-long learning. Taub firmly believes that to be effective teachers, parents must first be good financial role models. A mother of two, Taub believes it is essential for kids to gain not only financial knowledge, but also the values and discipline needed to ensure they put the skills they learn into action. “Having money management skills alone is no guarantee of financial success,” says Taub. “Without values to navigate by, even a financially knowledgeable person can pile up bad debt or fall victim to impulse spending. True financial capability is powered by strong, life-long values in combination with financial knowledge and skills.” The CICA publication is available in e-book and hard copy formats by visiting


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Diane Moore Diane Moore & Assoc. Wow, where has the time gone? 20 years with Capital News’ Kelowna Women in Business and 40 years in real estate. How many changes have I seen? Far too many to list here but I do want wan to comment on the most significant one, communication. The world is at our fingertips and I now do business all over the world. We communicate instantly and send information in seconds from wherever we may be. Today with so much information out there in cyberspace one also has to worry about what is true. This is exactly why I love Real Estate as it is REAL. How fortunate we are to live, work and play in Canada, in this area where people from all over the world desire to be. Happy Birthday to the Capital News’ Women in Business publication and thank you for supporting me in my business. Diane can be reached at the following: email or call Premier Canadian Properties at 250-717-1886.


250-717-1886 email:

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Contact me today    for a coffee andCFAsecond opinion. Investment Advisor & Financial Planner


Tel: 250-717-2120 Investment Advisor & Financial Planner Tel: 250-717-2120

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Member-Canadian Investor Protection Fund

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You deserve it.

Dr. Shauna Palmer B.Sc., D.D.S.

Dr Palmerâ&#x20AC;&#x2122;s journey with dentistry has taken her all over North America. After graduating with her B.Sc. and D.D.S. degrees from the University of Alberta in 1993, she then practiced for 9 years in Kamloops. In 2002 she relocated to the US where she practiced cosmetic and general dentistry in Beverly Hills and later in Alabama. At this time she also began her training at LVI (Las Vegas Institute for Advanced Dental Studies). She returned to the beautiful Okanagan Valley in 2007. LVI is an ongoing training facility for Dr. Palmer and her team as they continue to update training in cosmetic dentistry, neuromuscular dentistry and dental sleep medicine. Neuromuscular dentistry involves aligning the jaw joints, jaw muscles and teeth into a harmonious, functional and physiologic position in order to treat temporal mandibular disorders (TMD/TMJ problems), complicated full mouth reconstruction cases, cosmetic cases and dentures. TMD/TMJ patients often suffer from headaches/migraines, jaw/neck and/or postural pain, ringing in the ears, balance problems, clicking or popping in the jaw joints and many other disturbances. Recently there have been studies showing a correlation with TMD patients and those that suffer from obstructive sleep apnea (OSA). OSA is a life threatening condition where people periodically stop breathing during sleep. Risk factors for this include but arenâ&#x20AC;&#x2122;t limited to snoring/gasping for air, high blood pressure, heart attacks, stroke, atrial fibrillation, diabetes, gastric reflux, obesity, daytime sleepiness, headaches and many others. This condition can often be treated by a dental appliance. If you, or someone you know suffers from symptoms of TMD or OSA, contact Dr. Palmer @ 250-768-3984 for a free consultation. Also a note that Dr. Palmerâ&#x20AC;&#x2122;s office offers general dentistry including hygiene and periodontal therapy.


Recapture your youth!


| Tooth colored fillings & crowns | Tooth whitening | Full cosmetic restorations (veneers/crowns/bridges) | Implants | | Full mouth comprehensive reconstruction | TMJ/headache/facial pain treatment | Orthodontics | Root canal therapy | | Extractions (including wisdom teeth) | Dentures & partial dentures | Botox | Oral sleep apnea appliances | | Dental cleanings & periodontal therapy including laser therapy | Athletic enhancement mouth guards |

2446 Main Street, West Kelowna, BC

250 768 3984

Kelowna Capital News, February 28, 2012  
Kelowna Capital News, February 28, 2012  

February 28, 2012 edition of the Kelowna Capital News