SAP SuccessFactors HXM Support
Home >> Support Services >> SAP SuccessFactors HXM Support “3A” Support Model.
SAP SuccessFactors HXM,“Advanced”, “Advantage” & “Adhoc” Support model
Need quick support for utilizing SAP SuccessFactors HXM, our team of Global Subject Matter Experts (GSMEs) is available to provide ef cient troubleshooting and effective solutions for day-today business needs. Whether you ’ re an Employee, Manager, or Administrator/HRBP, we offer seamless support and ensure the best x for any issues you may encounter.
Explore our SAP SuccessFactors HXM tailor-made plans with exclusive bene ts to cater to your speci c needs – Unleash Optimal Advantages!
Bene ts The end-to-end system review would allow us to recommend the best solutions and
Advanced Support
upgrades for the SAP SuccessFactors HXM suite.
Our Fact Sheet covers con guration gaps that might be present in SF.
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Advantage Support Bene ts
Support on the show stoppers
Support for latest upgrades and SuccessFactors HXM suite integration scenarios
Cross module Advance support on SAP SF HXM
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Advanced Success Plan
Advantage Success Plan
Adhoc Success Plan
Application Management
Detailed examination of SAP SuccessFactors HXM implemented modules and landscape
Resolving con guration errors to ensure seamless operation
Thorough system performance analysis and review
Implementing new processes and work ows to streamline operations
Ensuring seamless adoption and integration of new SAP releases
Role-based permissions and Data security
Advanced Advantage Adhoc
Hours >12
Resolving issues with connecting and integrating 3rd party systems and internal module
Managing the deployment of new software or updates across departments
Exploring data insights and utilizing SAP Analytics Cloud for informed decision making
Adoption - Encouraging and promoting the use of SF HXM modules for optimal business operations
Advanced Advantage Adhoc
Management
data
Data
Effective management of
processes
Integrations
out
Roll
Analytics
SAP Engagement End to end
on enhancement tickets created to SAP Adoption Consultant onsite visit Dedicated Pool Pool Admin and user training
Coverage Modules - Comprehensive coverage of SAP SuccessFactors HXM modules All All All Duration - Clear timelines and accepted deadlines for the Support project Yearly Monthly Task based SLA Clear service level agreements for expected response times and issue resolution Applicable Applicable Payment Advance 25% - Clear payment structures and agreements Quarterly Monthly Task closure Tools Ticketing tool access
Ownership
Case Studies
Bizx Tech executed end to end delivery for all SAP SF modules at pharma and life sciences many clients
Bizx Tech executed end to end delivery for all SAP SuccessFactors modules at manufacturing industry
Bizx Tech executed end to end delivery for all SAP SuccessFactors modules at Food processing industry
Bizx Technology executed end to end delivery for all SAP SuccessFactors modules at services sector
Advanced Advantage Adhoc Updates Status Reports Monthly Quarterly
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Bizx Team Value Add
With our support model, we prioritize the support tickets submitted through our ef cient ticketing tool. With a focus on meeting SLAs, we ensure that all client requests are addressed in a timely and effective manner
Our team of GSMEs is always available to help categorize the issues raised and determine whether they fall under Con guration, Customization, Enhancement, or Workaround
We are proud to provide quality support services, backed by top-class certi ed solution consultants, architects, and GSMEs Our goal is to deliver prompt and reliable solutions that meet the unique needs of our clients.
So why not get in touch with us today?
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