Tech Mahindra - August 2022

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This is the Tech Mahindra headline of facilitates the transformation journey thedigital feature DIGITAL REPORT 2021

DIGITAL REPORT 2022

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Tech Mahindra's Pune Campus in India

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TECH MAHINDRA

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Jinender Jain, Senior Vice President and Sales Head UK and Ireland at Tech Mahindra, explains how it supports the client digital transformation journey

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very consumer sees digital transformation across multiple facets of society. But as a consumer, it is not always apparent just how much technology plays a role in the development of society and the services consumed en masse on a daily basis.

The digital ecosystem goes beyond phones, computers and other digital products to include the infrastructure behind the scenes that ensures services are operational on a consistent basis to frequent the demand of a growing digital ecosystem. Global consumption of coffee is becoming increasingly more digital; the way we consume advertisements relies on digital media products; and, for anyone still purchasing items with cold, hard cash, digital payment is a process of the future and will develop at a fast, secure rate.

All of the digital solutions that create ease for consumers also produce benefits for business, which is where the demand for technology expertise comes in. One of the leading solutions’ providers, Tech Mahindra, is a leading provider of digital transformation, consulting, and business re-engineering services and solutions firm that makes up part of the Mahindra Group. Headquartered in Mumbai, India, the firm has a global reach, with 1,224 customers around the world, serving 90 countries as they undergo their digital transformations.

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Tech Mahindra facilitates the digital transformation journey

“A year ago, we were talking about the tailwinds becoming headwinds”

Leading the support “Some of the services for businesses operating that you consume, in the UK and Ireland, some of the banking Jinender Jain, Senior that you do, is all Vice President and Sales underpinned by services Head, UK and Ireland, at that we provide to our Tech Mahindra, manages clients, and this is one of client relationships the amazing areas that across different business we help our customers verticals in the nation, serve their customers JINENDER JAIN SENIOR VICE PRESIDENT AND SALES including banking and better,” Jain explains.

HEAD UK AND IRELAND, financial services and “Tech Mahindra is TECH MAHINDRA insurance, healthcare a very purpose-led and life sciences, as well organisation, extremely as retail and manufacturing. focused on our customers. The philosophy The firm prides itself on being a world that we have is the philosophy that Mr leading organisation in the digital space, Mahindra outlined, and that philosophy is leveraging a network of associates in the Rise,” Jain says.

UK and overseas to service its clients.

“Rise means accepting no limits, changing Jain explains how the company is faster and helping our customers achieve embedded in its clients’ processes and the purpose they set out for.” how it has an indirect impact on the One of the major facets of expertise consumer’s experience. at Tech Mahindra is manufacturing, 6

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particularly the digital transformation of the automotive sector, which plays to its strengths as Mahindra Group operates the largest tractor manufacturer in India. This is but one of the areas the company has excelled in over the years since Mahindra Group’s founding in 1945.

As it responds to the trends in the industry, the firm also considers the effects of the global transition to digital with more emphasis on supply chain resilience and better management of resources. Jain also cites COVID-19 and the Ukraine crisis as examples of supply chain volatility and how businesses must prepare for eventualities beyond their current capabilities.

The company has very much witnessed and supported this along with healthcare as the two critical industries affected by the coronavirus pandemic. As a result, the use of blockchain, 5G, artificial intelligence and cybersecurity solutions hold wider applications within its industries and the company’s goal is to ensure that clients are using them to their benefit.

“Our goal is to work with clients very closely to ensure that they have the right data, analytics, supply chain tools and principles, blockchain-based solutions, and the right processes are in place for manufacturing to minimise waste.

Associates

1,224

Customers across 90 countries

TITLE: SENIOR VICE PRESIDENT AND SALES HEAD, UK AND IRELAND INDUSTRY: IT SERVICES LOCATION: LONDON, UNITED KINGDOM Jinender is an accomplished sales leader, expert in Digital Transformation and Solutions, with an outstanding record in securing major Multinational accounts, ideating services and achieving exponential high margin revenue growth.

Global Client Partner for GE. He has published papers on CAR-T therapy and Supply Chain in the past.

Jinender is passionate about running and has participated in London marathon couple of times. He is a member of Mensa and loves reading and playing chess.

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Tech Mahindra's office at Queen Victoria Street, London

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It also ensures that supply chains are resilient, and products and services are delivered to their end clients without any delay and in a fast fashion,” says Jain.

Jain also explains that there are two trends among its manufacturing clients that are challenging the ways in which they operate, and Tech Mahindra sees these barriers with the goal of pushing through them to encourage success for its customers.

One of the core reasons why businesses come to Tech Mahindra is agility.

“They want to deliver to their customers in an agile fashion and change faster. They want the customers to have the ability to design a service or car themselves and deliver the products,” says Jain.

Jain also explains that, while its clients want to provide their customers with agile services,

Tech Mahindra's campus in Chennai, India

“ Over the past 13 years the Tech Mahindra – IFS partnership has evolved from us being an implementer of IFS solutions to being a co-developer, a co-creator of industry specific solutions for our global clients” JINENDER JAIN

SENIOR VICE PRESIDENT AND SALES HEAD UK AND IRELAND, TECH MAHINDRA

they aim to improve their own efficiencies to create more flexibility in production.

“They also want to make sure that their factory operations are able to relate and adapt very quickly to any disruption. As such, just-in-time principles on which

manufacturing was built earlier along the theory of constraints, essentially ensures that you have to have a level of competency as well as capability in-house, across the globe; to have resilience built in,” Jain explains.

Overcoming supply chain challenges in manufacturing requires data and intelligence to understand trends in the industry and ensure a constant flow of resources required for production.

Providing a great example of how supply chain disruption can affect a production line, Jain emphasises the need to gather industry data and assess the integrity of certain supply chains, while also planning contingencies in the event of shortages.

This is a particular risk that can be seen in the automotive sector, with companies struggling to procure semiconductors amid the shortage during COVID-19. techmahindra.com/en-in

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Discussing the technology leader’s ethos behind the factory of the future, this will be achieved in accordance with its four ‘beds’, which describes the approach towards a digital, more sustainable future.

The first aim of this strategy is to digitise manufacturing processes to make them leaner in terms of greenhouse gas (GHG) emissions and is something the firm takes very seriously as it makes a positive impression on the planet. Secondly, the internet of things (IoT) plays a critical role in achieving this as it leverages smart products to provide real-time updates on system inefficiencies and failures.

“ Our goal is to work with clients very closely to ensure that they have the right data, analytics, supply chain tools and principles” JINENDER JAIN

SENIOR VICE PRESIDENT AND SALES HEAD UK AND IRELAND, TECH MAHINDRA

Another of the four beds is centred around reliability and ensuring that all supply chain issues are taken care of whether take involves insight or planning to integrate production quality, production design and field warranties into the equation. Finally, the company is a keen advocate of mobility and the sharing economy.

Digital transformation is a partnership endeavour As the brainchild of a partnership, it is clear that Tech Mahindra recognises the importance of partnerships in achieving business goals. The firm works closely 10

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with another technology organisation, IFS, recognised for its leading enterprise software solutions and one of the longest standing partners of the business.

Similar to the rest of the organisation, Jain believes that “partnership is the key to collaborating, co-creating and delivering the goods and the services that our clients need”.

He continues to express the importance of integrating partners in everyday business processes. “For example, to build a car you need parts, software, hardware, PLM software; so many different things.

You need more than a hundred plus things to build one car. I think this is how we work collaboratively and we help co-create. We anticipate the needs of the business based on the industry trends and how the market is behaving,” Jain says.

“Over the past 13 years the Tech Mahindra – IFS partnership has evolved from us being an implementer of IFS solutions to being a co-developer, a co-creator of industry specific solutions for our global clients.”

Tech Mahindra and IFS have a focussed approach to the market and the industries in which we operate, and this allows us to deliver greater value to customers who in turn deliver greater value to their customers.

IFS is uniquely positioned in the market thanks to IFS Cloud – a single, composable technology platform that enables customers to differentiate on service. With specific industry solutions and capabilities for asset management and ERP, what makes IFS really stand out is how this combines with the company’s leading service management capabilities. Never before has there been such high expectations on how a company serves its customers, which makes IFS Cloud’s ability to deliver amazing Moments of Service™ hugely compelling – for many customers, it is their own basis of differentiation. techmahindra.com/en-in

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This is well aligned with Tech Mahindra’s goal of helping clients become market leaders and be prepared for what’s coming NXT.NOW. What sets IFS apart is their use of the Business Value Engineering (BVE) framework which creates a tailored success map and engagement model, individual to each customers.

“The BVE frameworks enables this partnership to jointly agree on the scope, value discovery workshops and identifying key drivers for improvement along with client, which is critical to build incremental value for our client.

“Together with IFS, we have delivered value to 30+ clients, helping them unlock 12

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value out of their ERP investments.

Tech Mahindra’s true strength lies in our depth of the practice, the strength of our relationships with IFS and long-standing mutual customers.

“With one of the largest pools of Certified IFS Consultants and the ability to service customers globally, training and upskilling forms an integral part of our partnership.

Jointly, we have initiated an upskilling programme and identified 50+ Tech Mahindra resources to become IFS-certified on the customised curriculum created by IFS.” The partnership with IFS allows Tech Mahindra to leverage the adverse conditions of the market as it thrives on solving the

TECH MAHINDRA

“Some of the services that you consume, some of the banking that you do, is all underpinned by services that we provide” JINENDER JAIN

SENIOR VICE PRESIDENT AND SALES HEAD UK AND IRELAND, TECH MAHINDRA

business challenges that its customers are facing. Jain refers to this with a great analogy about headwinds and tailwinds.

“A year ago, we were talking about the tailwinds (opportunities) becoming headwinds (challenges or threats), but, in our opinion, digital technology in any product and service is going to grow,” Jain explains.

“If there are economic headwinds, they actually become tailwinds for us. Everyone who wants to service their clients, be it a bank, mortgage application or interest rates, everyone wants to serve them better despite the economy doing so badly.”

While technology adoption is on the rise, there are still many areas to implement

solutions and, as Jain highlights, technology is only integrated into 20% of various products and services, with there being scope to increase this to 50 or 60%. In certain native applications, technology integration can be increased to 100%, which is a major door that the industry is prepared to open.

“I think that revolution is starting to grow,” Jain says. “We are seeing the demand and requirements from various clients who want to optimise themselves and become more efficient.”

Jain believes that the future of technology will be driven towards the programmes that are receiving heavy investment, while Tech Mahindra’s ‘TechMVerse’ will bring together technologies like imaging, video analytics, augmented and virtual reality, and geospatial technology. Excitingly, these new technologies will be embedded in all industries and solutions for the future.

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