Retra Alert Spring 2026

SPRING/SUMMER 2026

TH E P O W E R B E H IN D E LE CTR ICA L R E TA IL IN G

‘‘What attracted me

was the opportunity to make a real difference - helping independent, familyrun businesses compete with larger chains.

INSIDE THIS ISSUE:

‘‘

Exclusive interview with CEO of Calculus, Rupert Woolger

* From the CEO: More Than A Makeover. * News: AMDEA appoints Chris George as new chair * Employment Rights Act 2025 | What’s changing and when?

Bespoke Insurance Services for the Electrical Retailer Industry Arranged by our experienced team, Gallagher Electracare is a specialist insurance policy designed exclusively for electrical retailers, installers and repairers.

Established in 1992, the Gallagher Electracare policy has been extended and improved over the years to keep up to date with the changing demands of the fast-moving consumer electronics industry. By providing a bespoke solution specifically tailored for those in the electrical retail sector, we believe Retra members can enjoy better protection for their business.

Benefits include: • Negotiated rates for Retra members • 30% seasonal stock increase over four months — January, October, November and December • £100,000 for contents, fixtures and fittings included as standard if requested • £10,000 tenants improvements cover for items such as shop front signs, grilles, shutters and mezzanine floors included as standard if requested • £10,000 of theft cover included as standard for shoplifting losses at retail premises • £2,000,000 business interruption cover per location or four times the stock sum insured whichever is the greater (24 months maximum indemnity period), included as standard for loss of profit following an insured loss

0% INTEREST-FREE DIRECT DEBIT FACILITY AVAILABLE* ADDITIONAL COVERS AVAILABLE • Cyber Liability

• Tradesman

• Motor Fleet

• Property Insurance

• Contractors Insurance

• Professional Indemnity

• Legal Expenses

• Directors’ & Officers’ Liability

*We will pass your details to a third party, and they will make a credit decision about you, which may include a credit check being carried out.

• The above are standard automatic levels of cover although higher sums insured may be available if required

Contact us for further information

• Automatic inclusion of £5,000,000 public and products liability cover for work carried out away from your own premises

Emily Bailey

• 24/7 claims reporting insurer helpline with in-house claims assistance provided by the Gallagher Electracare team on your behalf

T: 01202 647 423 E: Emily_Bailey@ajg.com

Policy limits and exclusions may apply, please see the policy wording for full terms and conditions.

AJG.com/uk

The Gallagher Way. Since 1927.

The Radio, Electrical & Television Retailers’ Association (RETRA) Limited is an Introducer Appointed Representative of Arthur J. Gallagher Insurance Brokers Limited which is authorised and regulated by the Financial Conduct Authority. Registered office: Spectrum Building, 7th Floor, 55 Blythswood Street, Glasgow, G2 7AT. Registered in Scotland. Company Number SC108909. AR05-2023 Exp. 16.01.2024. © 2023 Arthur J. Gallagher & Co

More Than A Makeover For further information, visit www.bira.co.uk

A Message from Andrew Goodacre, Bira CEO

We welcome this wholeheartedly - but we also want to be clear that for this investment to deliver real, lasting change, those partnerships must actively engage with the businesses already trading on those high streets. They are the lifeblood of our town centres and must be central to any revival.

“

We welcome this wholeheartedly - but we also want to be clear that for this investment to deliver real, lasting change, those partnerships must actively engage with the businesses already trading on those high streets.

“

The vision for re-purposing town centres - into mixed-use spaces combining new homes, health services, community hubs and green spaces - is the right one. The shift away from a purely retail-led model towards spaces that reflect the way people actually live today is not something to fear. Independent retailers have always been at the heart of that mix, offering something distinctive and personal that no algorithm can replicate. A thriving, diversified high street is one where independent businesses are not just surviving, but playing a central role.

We are also continuing to press hard on the issue of low-value imports. Billions of pounds worth of goods are arriving in this country with no duty and, in many cases, no VAT - undercutting British retailers and, too often, bypassing the product safety standards our members are legally required to meet.

This is not a level playing field. We are calling on the government to impose a handling fee on these imports. That fee could then be used to fund the wholesale reform of business rates once and for all

“

This is not a level playing field. We are calling on the government to impose a handling fee on these imports. That fee could then be used to fund the wholesale reform of business rates once and for all.

“

There is genuine cause for optimism. The government's recent £319 million investment in high streets and communities, delivered through its Pride in Place strategy, is something we have long called for, and it is encouraging to see it gaining momentum. At the heart of this is a £301 million commitment to High Streets Innovation Partnerships, which will support local communities to reimagine and revive struggling town centres.

Andrew Goodacre

From the CEO

Welcome to the Spring/Summer edition of Alert magazine. As the days grow longer and footfall begins to pick up on our high streets, I wanted to share some thoughts on what I believe is one of the most important conversations happening in retail right now - the revival of our town centres and the communities they serve.

- a practical solution that levels the playing field and delivers lasting benefit to high streets across the country.

So, as we look ahead to the warmer months, the direction of travel is encouraging. There is more political will to address the challenges facing our high streets than there has been for some time. Bira will be there at every step, making sure the voice of independent retail is heard clearly and that the solutions put forward actually work for businesses like yours.

Thank you for your continued support. Together, we are making a difference.

Andrew Goodacre CEO, Bira

However, and I must be direct about this, funding and placemaking alone will not be enough. For independent retailers to truly benefit from high street revival, the government must also deliver wholesale reform of business rates. The current system remains fundamentally unfair, placing a disproportionate burden on physical retailers at precisely the moment when we need them to invest, grow and take on staff. Tinkering at the edges is no longer acceptable. We need a system that reflects the modern economy and gives independent businesses a genuine chance to compete.

From the CEO

3

Proud to be part of

Smarter Electrical Retailing

Access to a wide range of business support including: • Access to retail finance at preferential rates • Free legal helpline and email support - get expert guidance to navigate employment law changes in 2026 • Plus, campaigning that takes your voice to the media, Parliament and into discussions with key stakeholders.

Contact us to find out more

Retra.co.uk 0121 446 6688 membership@bira.co.uk

Contents CONTENTS 03:

From the CEO

NEWS 06:

News

08:

Dates for your diary

10:

Bira News

EXCLUSIVE INTERVIEW 12:

Exclusive: Rupert Woolger on why independent electrical retailers are worth fighting for

Interview with Calculus CEO, Rupert Woolger

NEWS 15:

12

Sirius Update

BUSINESS MATTERS 16:

Employment Rights Act 2025 | What's changing and when

Humax launches 4K TV recorder with Freely streaming platform

6

AMDEA appoints Chris George as new chair

Editorial Contact: Claire Fry E: claire.fry@bira.co.uk Advertising Contact : Linda Dorling M: 07785 142398 E: lindaedorling@gmail.com Retra Alert is a Retra publication

7

Retra c/o British Independent Retailers Association 225 Bristol Road, Birmingham, B5 7UB T: 0121 446 6688 E: info@bira.co.uk W: www.bira.co.uk

All rights reserved. No part of this publication may be reproduced in any form (including photocopying or storage by electronic means) without the permission of the copyright owner.

Employment Rights Act 2025 | What’s changing and when?

16

The articles and opinions contained in this publication do not necessarily reflect those of Retra.

While Retra endeavours to ensure that the information in this publication is accurate and contains nothing prejudicial to the position or reputation of any party, Retra shall not be liable for damages (including without limitation damages for loss of business or loss of profits) arising in contract, tort or otherwise from this publication or any information contained within it.

Nor shall Retra be held liable for damages arising from any action or decision taken as a result of reading this publication.

New Training Academy An accredited, industry-led, one day Carbon Literacy Training Course.

To book or make an enquiry, please contact: training@ecogenesys.co.uk ecogenesys.co.uk

Contents

5

News

News

Humax launches 4K TV recorder with Freely streaming platform Humax has launched the Humax Aura EZ 4K TV Recorder with Freely, designed to bring streaming and recording capabilities to existing TVs. The device, available to pre-order from authorised Humax retailers at a suggested retail price of £249, is designed to be simple to set up, with users able to plug in and start watching within minutes.

includes BBC iPlayer, ITVX, Channel 4, 5, U, WATCH FREE UK, PBS America and more, plus three exclusive 4 channels. No aerial or dish is required for streaming.

The Freely Mini-Guide allows viewers to switch between live and on-demand content, pause and restart live TV, and save favourite shows with 'My List'. The TV guide delivers seven-day forward and backward functionality.

The device comes with a dedicated Freely button on the remote control for instant access to the streaming platform.

The Humax Aura EZ will be available from authorised Humax retailers from February 2026.

When connected to an aerial, the recorder enables viewers to record up to four channels while watching a fifth channel live.

A 2TB hard drive stores up to 1,000 hours of content, whilst the device supports 4K HDR picture quality with Dolby Digital Plus sound.

The Humax Aura EZ makes the Freely streaming platform available to enjoy on existing TVs. Users can connect to Wi-Fi to access more than 60 live channels and over 75,000 hours of on-demand content, all in one place and free of charge. This

Hoover launches new mid-market cordless vacuum cleaner Hoover has expanded its cordless portfolio with the launch of the HF3 DynamicClean Cordless Vacuum Cleaner, a highperformance stick vacuum positioned for the competitive midmarket category.

The HF3 delivers up to 150AW suction power and up to 60 minutes runtime in Eco mode, alongside H13 HEPA filtration capturing 99.9 per cent of fine dust. Features include an anti-hair wrap brush bar, double edge cleaning for improved pick-up along skirting boards, LED headlights, all-floor nozzle, one-touch bin emptying and wallmounted storage.

The model sits in a key sweet spot for independent retailers, offering premium-style features and performance at a more accessible price point than many high-end competitors. With cordless stick vacuums continuing to dominate floorcare sales, the product provides strong margin potential in a high-demand category.

Feature-led benefits including anti-hair wrap, HEPA filtration and

6

News

60-minute runtime support assisted sales, whilst the product appeals to pet owners and allergy-conscious households. The compact footprint makes it ideal for showroom display without heavy space requirements.

Stock is now available in the UK.

News

AMDEA appoints Chris George as new chair Chris George, Head of Trade Marketing Europe West at Electrolux Major Appliances, succeeds Teresa Arbuckle, Managing Director UK and Ireland at Beko PLC, who steps down from the role after eight years of leadership. Ms Arbuckle will continue to serve as a member of the Board.

Don't Let Fire Safety Catch You Out

Since becoming Chair in 2018, Ms Arbuckle has led AMDEA through a period of significant transformation and growth. She strengthened the organisation's leadership with the appointment of Paul Hide as Chief Executive (a role now held by Stefan Hay) and guided AMDEA through major challenges, including the Covid-19 pandemic, leaving the Association on a robust financial footing.

As a busy retailer, it can be difficult to keep on top of every compliance responsibility alongside the dayto-day demands of running a business. But there is one area where the consequences of falling short can be devastating - and that is fire safety.

Increasing the importance of sustainability and promoting the circular economy through repair, reuse and recycle has been a hallmark of her leadership, with annual AMDEA conferences focusing on this topic since 2021. Under her leadership, AMDEA launched the award-winning Know Watt's What campaign in 2023 to highlight the cost and energy-saving benefits of modern appliances to consumers.

Throughout her eight-year tenure, Ms Arbuckle also continued to drive 'Register My Appliance', the annual initiative which encourages households to register their appliances to improve product safety.

I want to be direct with you. A fellow member has recently experienced a series fire at their business.

They were not properly insured and had not had a recent fire risk assessment carried out - one that may well have identified the issues before they became a crisis. That business will now be closed for over 12 months, with its long-term future genuinely in doubt. It is a situation none of us ever want to find ourselves in.

Teresa Arbuckle said: "I am very proud of where AMDEA leads today, delivering impactful sustainability and safety campaigns for consumers, and working with key stakeholders and government officials on critical topics concerning us all. I'm pleased to remain as an AMDEA Board member to ensure that AMDEA continues to move forward in a positive direction in order to benefit millions of UK households."

Stefan Hay, Chief Executive of AMDEA, said: "It has been a real privilege to work with Teresa over the past few months. Her commitment to AMDEA, her unwavering support for the team, and her dynamic, principled leadership have left a lasting mark on the organisation. Teresa's contribution to AMDEA and to the wider UK appliance industry cannot be overstated."

Mr George has worked in the appliance industry and associated technology industries for over 20 years and has been an active member of the AMDEA Board since December 2023.

He said: "I'm delighted to take on the role of Chair at AMDEA. Having worked across this industry for more than a decade, I've seen first-hand how important AMDEA has been in defining standards, regulations and championing crucial issues like sustainability. With Stefan now driving the business forward and expanding our remit and membership, my priority as Chair will be to continue Teresa's great work and ensure AMDEA remains a strong, credible voice for our members."

A fire risk assessment is not optional. It is a strict legal requirement for all non-domestic premises, including retail businesses. Since October 2023, all assessments must be recorded in writing, regardless of the size of your business. As the responsible person for your premises, you must ensure a competent person carries out the assessment, and that it is reviewed regularly or whenever a significant change occurs. Failure to comply can result in serious penalties, including fines and legal action.

I would urge every Retra member to review their fire safety arrangements right now. Do not wait until something goes wrong.

As part of your Retra membership through Bira, you have access to free advice from WorkNest, our HR and health and safety partner. WorkNest can support you with fire risk assessments, health and safety policies, and much more - with straightforward, fixed monthly pricing if you need ongoing support.

Please do not ignore this. The cost of getting it wrong is simply too high.

Jeff Moody Director of Retra

News

7

Dates for your diary 19 - 20 APRIL EURONICS SHOWCASE NEC, Birmingham 6 MAY AMDEA CONFERENCE City St Georges University, London 17 - 19 MAY SIRIUS CONFERENCE Tenerife 9 - 10 JUNE EXCLUSIVE HOUSEWARES Design Centre London 3 JULY IER AWARDS Riverbank Park Plaza London

News

Ecogenesys launches Training Academy for sustainability professionals

led training that helps build internal capability for organisational improvement and to align the organisation with developing consumer and market expectations and standards.

Ecogenesys, a leading provider of compliance solutions for electrical waste, packaging and batteries, has launched a new training academy to deliver sustainability education across the environmental and business sectors.

The Ecogenesys Training Academy is now open for bookings, with the course available for inperson and online delivery.

Informed by more than 20 years of environmental industry expertise supporting leading UK and international household brands, the new Academy will initially deliver three Carbon Literacy Project (CLP) accredited courses: Carbon Literacy for Producer Responsibility, Carbon Literacy for the Environmental Sector, and Carbon Literacy for SMEs. Abs Bokhari, Executive Chairman at Ecogenesys, said: "The launch of the Ecogenesys Training Academy is a direct response to what we're hearing from our producer members. These organisations are facing growing expectations from regulators, customers and supply chains, and there is a clear need for trusted, industry-

Millions of schoolchildren called to join nationwide hunt for e-waste Almost six million children from the UK's more than 20,000 primary schools are being called to join a nationwide campaign to tackle the country's growing electrical waste crisis.

The Hidden Treasure Hunt is a new schools-andfamilies initiative that aims to increase recycling levels of old electrical items hidden away in drawers at home.

Recent research by Recycle Your Electricals found that more than 100,000 tonnes of electricals are thrown away every year, with an average of 30 items stashed away in every UK home, or more than 880 million electrical items in total.

Circular Economy Minister Mary Creagh said: "With an average of 30 unused electrical items in each household, this government is determined to end the nation's throwaway culture and reduce waste to landfill and incineration. By finding the 'hidden treasure' in old electricals, primary school kids can ensure their devices have a second life, rather than costing the earth."

8

"The new CLP-accredited Carbon Literacy for Producer Responsibility is a one-day training programme for Ecogenesys compliance members, designed to help upskill employees with practical learning that links Carbon Literacy directly to everyday operations and strategic decision-making.

News

Graeme Milne, Chief Executive of Ecogenesys, said: "Harnessing the power of schools, and especially engaged children who want to make a real difference to the world we live in, we want recycling electricals to become second nature, much like recycling plastic bottles and cans."

Participating pupils can drop off unwanted tech at any Currys store or at almost 30,000 drop off points across the country. Schools will be ranked on a national leaderboard, with those ranked highest at the end of the 2025/26 academic year receiving a share of £20,000 of tech vouchers.

FRIDAY 3 JULY | RIVERBANK PARK PLAZA, LONDON DISPLAY PACKAGE £1,150+ VAT 65-inch screen with stand

TABLE TOP £925+ VAT

Table & chairs in your dedicated display space

Table & chairs in your dedicated display space

One seat at the Awards Luncheon

One seat at the Awards Luncheon

Showcase your brand in our new Networking & Display Lounge – a high-traffic area designed for maximum visibility and engagement.

Perfect for videos, visuals, and key business messages.

Sponsorship Opportunities Available!

Why sponsor?

• Increase brand awareness at a high-profile industry event • Connect directly with potential clients and partners

For bookings, further information, or sponsorship opportunities, please contact:

Linda Dorling – 07885 142398

lindaedorling@gmail.com

Our Sustainability Partner:

Bira News

Bira has warned that the Chancellor's Spring Statement offered no new support for high street businesses, as rising tensions in the Middle East threaten to push up energy and supply costs.

The association said the Chancellor's growth forecasts were at odds with the reality facing independent retailers, with no measures announced beyond the pub-only business rates relief already confirmed for April.

Andrew Goodacre, CEO of Bira, said: "The Chancellor spoke about building growth in every part of Britain and more money in consumers' pockets to spend on the high street, but independent retail has been more challenging than ever over the past few months," said Mr Goodacre. "Those words need to be backed by action."

“ independent retail has been more

challenging than ever over the past few months. Those words need to be backed by action.

“

Retailers warn Spring Statement missed opportunity

Mr Goodacre said Bira was monitoring the Middle East situation closely, warning that rising oil and gas costs during this type of conflict had historically hit small businesses hard.

"We were caught off guard by the impact of the Ukraine conflict on energy costs, and we are calling on the government to act now to protect businesses before history repeats itself," said Mr Goodacre. "Our biggest concern is what this uncertainty does to consumer confidence and therefore consumer spending - and that is the last thing our members needed right now."

Bira has consistently called on the government to extend business rates relief beyond pubs to all independent high street retailers.

High streets funding welcome but business rates reform essential for lasting change Retra's parent company Bira has welcomed the government's £150 million investment in high streets but warned that the funding could be undermined without fundamental business rates reform.

Bira said the investment was encouraging and aligned with recent research showing communities want to take pride in their high streets.

Andrew Goodacre, CEO of Bira, said: "We welcome this £150 million investment in high streets. Recent research from Southampton University fully supports our belief that people want to be proud of their high streets, and we're pleased to see the government listening to communities.

"It's particularly encouraging that spending decisions will be determined by local people, and we hope local businesses will be involved in those decisions. Investment in the public realm,

10

Bira News

facilities, accessibility and property will all be crucial. We'd also like to see historic independent retail businesses, often operating in historic buildings, receive support to share their stories with the wider community."

However, Mr Goodacre warned that physical improvements alone would not revive high streets without addressing the tax burden on businesses.

He added: "For this expenditure to deliver lasting change, we need viable businesses on our high streets meeting customer needs. The harsh reality is that this substantial investment could be completely undermined by the burden of ever-increasing business rates forcing high street businesses to close, whilst preferential treatment is given to retail parks and large online giants.

"Restoring shopfronts and opening empty units is pointless if the tax system continues to penalise the very businesses we're trying to support. We urge the government to ensure its upcoming High Streets Strategy includes fundamental business rates reform to create a level playing field for independent retailers."

Bira campaigns for business rates reform, action on retail crime and support for high street businesses.

Calls for online marketplace accountability over dangerous product safety failures says Bira part of its own high street strategy - independent retailers cannot continue to compete on an uneven playing field while consumers are put at risk."

The investigation by the consumer champion found 100 ladders sharing similar or identical designs to a product that ended an electrician's career after he fell 4.5 metres from a faulty telescopic ladder bought on Amazon Marketplace. The research identified these products for sale across 21 online platforms including AliExpress, eBay, Shein and Temu.

Bira is urging its members to engage with the consultation on secondary legislation under the Product Regulation and Metrology Act when it is published in the coming weeks.

Bira News

Bira has thrown its support behind new Which? research revealing widespread dangerous product safety failures on major online marketplaces.

Andrew Goodacre, CEO of Bira, said: "This deeply troubling research exposes what independent retailers have long known that online marketplaces are operating without the accountability that physical retailers are held to every single day.

"Our members must comply with strict product safety standards, yet dangerous goods continue to reach consumers through online platforms unchecked. The Government must use the forthcoming consultation on the Product Regulation and Metrology Act to impose a clear legal duty on online marketplaces, and enforce it robustly."

"This is another example of how online marketplaces have become the wild west of retailing. We have unsafe products, fake products and widescale VAT fraud. The Government must take action as

Bira backs Trust and Transparency Energy Charter as independent retailers face mounting cost pressures

announced for businesses. For independent retailers already navigating rising business rates, retail crime and cost-of-living pressures, the additional burden of complex and opaque energy pricing has become increasingly untenable.

Bira has added its voice to a landmark cross-industry campaign calling for urgent reform of the business electricity market, as small retailers continue to struggle with disproportionately high energy costs.

have paid too much for energy without the freedom to negotiate a new deal.

Andrew Goodacre, CEO of Bira, said: "For too long smaller businesses have paid too much for energy without the freedom to negotiate a new deal. This has to come to an end if we are serious about supporting indie retailers."

“ For too long smaller businesses “

The association has joined a coalition of major trade bodies, including the British Retail Consortium, UK Hospitality, the FSB and the Federation of Independent Retailers, to support the TNT Charter: Trust and Transparency in Business Energy, launched in Parliament this week and led by Sarah Edwards MP for Tamworth.

Mr Goodacre called on the Government and Ofgem to act on the Charter's recommendations, which urge regulators to use existing legislative powers to mandate disclosure and standardisation across the market.

The Charter sets out a series of clear reforms designed to address the systemic opacity that has long disadvantaged smaller businesses when buying energy. These include standardised upfront disclosure of the full cost of energy, enforceable rules on sales and pricing, simpler switching processes, stronger protections for SMEs, and secure access to energy data.

The TNT Charter follows a campaign begun in May 2024 after a Tamworth cafe that had traded for 37 years was threatened with closure over a disputed £10,000 back bill from E.ON Next.

An independent review later found the business had in fact been overcharged and was owed money, a case that exposed wider failings including opaque billing practices, weak broker oversight and aggressive debt collection.

Business electricity prices in the UK remain around 30% higher than those paid by competitors in France and Germany, with 47% of small businesses now citing energy as their main cost pressure. The launch came on the same day that household energy bills were cut by 7%, with no equivalent support

Bira is urging all independent retailers to familiarise themselves with the Charter and support the campaign for a fairer energy market.added. "We've requested that either old or new label types should be sufficient during the transition period to avoid unnecessary costs and complexity for our members.

Bira News

11

Interview 12

Alert Interview: Rupert Woolger

E X C L U S I V E

It was the run-up to the millennium, and a Euronics dealer where Rupert Woolger worked part-time during university had a problem. Their legacy IT systems were incompatible with Y2K. They looked at replacement EPOS systems on the market, but none were suitable.

That commitment to staying grounded in retail reality led him to continue working at the Euronics dealer for many years after founding Calculus. "We could learn how our systems worked in the real world, so we could continue to adapt and improve them," he said.

It's an approach that's served the company well.

From those basic EPOS systems focused on in-store sales and stock control, Calculus now delivers a comprehensive suite covering everything from warehouse management to e-commerce integration and data-driven insights.

“

The most significant change has been integration.

NCompass no longer sits standalone in each retailer, but interconnects with suppliers, distributors, product data feeds, digital price labels, and various online sales channels to allow true omnichannel operations.

“

Retailers need real-time data integration across operations to deliver the most accurate and efficient options to consumers.

“

Twenty-five years later, that solution has become NCompass, and the software company he founded to support it, Calculus Software Solutions, has just won the IER Best B2B Service Provider Award for 2025.

"I've always had a passion for technology and its ability to help automate processes," Mr Woolger explained. "I saw firsthand the issues they had with manual systems. What attracted me was the opportunity to make a real difference - helping independent, family-run businesses compete with larger chains through technology is incredibly rewarding."

"Modern independent electrical retailers face competition from other physical stores, but also online competition from large independents, major chains, and marketplace platforms," Mr Woolger added. "Retailers need real-time data integration across operations to deliver the most accurate and efficient options to consumers."

His solution focuses on two fronts. First, using technology to make internal processes as efficient and cost-effective as possible - streamlining warehouse operations, optimising logistics, ensuring vans deliver in the most cost-effective manner and stock is picked quickly and accurately.

Calculus now delivers a comprehensive suite covering everything from warehouse management to e-commerce integration and data-driven insights.

Second, leveraging technology to present products more effectively. "A retailer may be able to source or supply certain lines more quickly than others, or at more competitive prices. By making this information rapidly and efficiently accessible on their website, they can compete while offering products at favourable prices and delivery speeds."

"We keep all our development in-house so we are in full control of our products, and this also allows us to give the best possible integration between different areas of our systems," Mr Woolger added. "We've also grown our portfolio to include broadband, telecoms and general IT services, so we can meet all the IT requirements for retailers."

The difference automation makes is stark. "NCompass allows a retailer to take a spreadsheet of products from a white goods supplier and upload it into the system. The system will automatically categorise all the products, pull in rich data from our product catalogue, check the supplier for real-time stock availability, and then publish the product on their website. To do this manually would take hours, if not days."

“

That evolution mirrors the changing challenges facing independent retailers. When he started, the challenge was moving from manual systems that ate up staff time and were prone to errors onto computer systems.

"Now, the challenge is to help them push the boundaries and to keep becoming ever-more efficient, as the sector becomes more competitive," he said. "This means an efficient, automated back-end system, and support to those retailers on how to use that to the best potential."

Interview

From uni side hustle to 25-year mission - Rupert Woolger on why independent retailers are worth fighting for

He's also integrated AI directly into NCompass.

"AI will automatically categorise new products as they're added, placing them into the correct section for reporting and the correct category for your website. It will help draft unique web descriptions and summarise key features ready for instore price ticketing. This is just the start."

But Mr Woolger sees AI as both opportunity and challenge. "AI provides consumers with a level of

▶▶

Alert Interview: Rupert Woolger

13

Interview

advice and access to information that wasn't as easily available before. Independent businesses must further improve their customer service to stay competitive."

He's particularly interested in the shift from page-based search to AI-powered search. "Instead of sifting through pages of results and focusing on those at the top of Page 1, consumers are now offered just one, two, or three options selected by AI. This can actually help level the playing field for independents, as it removes much of the benefit larger dealers have from a wellknown brand."

From his vantage point working with multiple retailers, he's identified three categories when it comes to technology adoption. The first group have fully embraced technology, transforming from single-channel bricks and mortar businesses to multi-channel operations with increased online turnover.

The second group are using technology to make their traditional business model more efficient, automating manual processes so existing staff can focus on revenue-generating activities.

"Finally there are still some retailers who are more hesitant to adopt technology," he said. "In some cases they're wary of the unknown, worried if they'll be able to understand it. In others, they've grown so used to running their business with existing manual systems that they can't see how technology could help them do more."

It's this last group that particularly benefits from Calculus's handson consultancy service. "We can help them see how technologies can streamline their business one step at a time, rather than overwhelming them with lots of changes all at once."

That consultancy team includes a former independent retailer who successfully ran his own store for many years using NCompass before joining Calculus. "They spend most of their time working directly in the field, regularly visiting retail stores to observe operations, gain a deep understanding of each business, and then guide retailers on how to leverage NCompass to streamline processes and optimise performance."

The biggest mistake he sees retailers making? "Failing to invest in a system that's capable of growing with their business, both in terms of turnover and also in terms of the scope of areas that the software covers."

What separates the most successful independents from those who struggle? "It's about how willing or unwilling someone is to accept and implement change. Retailers who are open to change continually update their products and services for customers, giving them an edge over competitors."

Customer expectations have evolved dramatically, particularly post-pandemic. "There's a stronger preference for online engagement and click-and-collect services," Mr Woolger noted.

"Customers now expect the same from the independent as from large, online players, but with higher customer service. They're expecting similar pricing and delivery availability, but with the option to touch and try the product in store."

It's a high bar, but one he's convinced independent retailers can meet with the right technology support. "Software systems will become more integrated and rely heavily on AI to efficiently manage information. Consumer actions will increasingly drive internal processes, minimizing human intervention and enabling businesses to respond automatically to customers' real-time needs."

After 25 years in the business, his passion for supporting independent retailers hasn't dimmed. "Independents bring personality and expertise to retail. Working with them you can see you are bringing real value and support to specific people, rather than to a faceless corporation."

The recent IER award win has reinforced that commitment. "This recognition is a testament to the dedication of our team and the tangible difference our solutions make for independent retailers.

It reinforces our commitment to delivering exceptional service and innovative technology tailored to our clients' needs."

But it's the small moments that still drive him. "There's huge satisfaction in showing a retailer how we can save them hours of time, as you can see the positive impact it will have on them - particularly when it's a task they had no idea could be automated."

From solving a Y2K crisis as a university student to building a 25-year partnership with the independent electrical retail sector, Rupert Woolger has turned a side hustle into a mission. For him, helping independents compete isn't just business - it's personal.

Sirius introduces Cookology and Iceking brands to members Sirius Buying Group has announced that Cookology and Iceking will be available through The Wright Buy, which has become the latest approved supplier

Founded in 2009 and located in Suffolk, The Wright Buy launched Cookology in 2014 as its own appliance brand, offering stylish, value-driven products. The business purchased the 30-year-old Iceking brand from Tewkesbury's Domestic Appliance Distributors in 2025 to further strengthen its presence in independent retail.

Andrew Wright, Managing Director at The Wright Buy and founder of Cookology, said: "We are thrilled to add Sirius Buying Group as another front-line support for our independent retailers so together, we can continue to take our brands to the next level. Our ongoing investment in Cookology and acquisition of Iceking means we can provide Sirius Members with a well-rounded product range, which is high quality, trusted, reliable, and supported by our experts."

14 Alert Interview: Rupert Woolger

Adrian Howes, Head of Supplier Development at Sirius Buying Group, said: "As Cookology and Iceking are brands which are already well known to our Members, we are delighted to be able to provide them as an option for Members via The Wright Buy." To support the launch, Sirius Buying Group has created a 'Cookology Launch Pack' for all members highlighting key products, pricing and delivery information.

Sirius has announced that Portway Domestic Appliances has rejoined the group as an Approved Supplier Founded in 1989, Portway operates from a 70,000 square foot warehouse and distribution centre in Andover, Hampshire, and supplies top-quality domestic appliances throughout the United Kingdom and Northern Ireland. The company offers the latest home appliances in laundry, refrigeration, dishwashing and cooking, along with a range of commercial appliances including washing machines, tumble dryers and refrigeration systems.

Jack White, Chairman at Portway Domestic Appliances, said: "Helping customers to grow a profitable and successful business is a key aim at Portway, and we achieve this by offering a complete and diverse range of home appliances from some of

the biggest brands in the industry. To now be able to extend our comprehensive product offer and knowledgeable customer support to Sirius Members is another example of our continued growth and commitment to safeguarding the independent retail community.

"Adrian Howes, Head of Supplier Development at Sirius Buying Group, said: "I am excited to welcome Portway back into the Group as together, we can provide new opportunities, exclusive deals, and retail support for our Members. Providing our Members with even more product options means we can help to drive higher profit margins, enhance customer loyalty, and boost back-end support for our Members.

Sirius Update

Portway Domestic Appliances rejoins Sirius as Approved Supplier

"To support the launch of this partnership, Sirius Buying Group has created a 'Portway Launch Pack' for all members highlighting key brands, exclusive product lines, pricing and delivery information.

Sirius Buying Group welcomes new Approved Supplier Sirius Buying Group has announced that RNW will join its portfolio of Approved Suppliers, strengthening the product range available to members.

stores, which means we understand the day-to-day joys and difficulties retailing brings. All of that experience and knowledge is poured into the Teknix brand. We pride ourselves on offering a first rate service and delivering premium products at the right price. By partnering with the Sirius Buying Group, we're able to continue creating new opportunities to grow our supply network and ultimately pass on the latest deals and exclusive product lines like our all new Teknix 3 Series range."

Formed in 1970 by Jim Hughes, Refrigeration Norwest (RNW) began trading from a small building on an industrial estate near Chester. Today, the company delivers nationwide and holds around £4 million worth of stock in its 100,000 square foot warehouse from market leading brands such as Candy, Haier and Hoover, plus the premium OEM brand Teknix.

Marion Morton, Commercial Director at Sirius Buying Group, said: "We are delighted to welcome Refrigeration Norwest to the group as we continue to strengthen our Approved Supplier portfolio for the benefits of Sirius Members."

Paul Hughes, Managing Director, said: "As well as being a distribution company with its own brand, we still have retail

Sirius News

Sirius Buying Group Email: enquiries@siriusbuyinggroup.co.uk Website: siriusbuyinggroup.co.uk Tel: 0330 133 8336

15

Business Matters

Employment Rights Act 2025 | What’s changing and when?

legal For further information, please visit: bira.co.uk/benefits/bira-legal

The Employment Rights Act 2025 introduces significant reforms to UK employment law, including changes to statutory sick pay, zero-hour contracts, family-friendly rights, and dismissal procedures. Retail employers will need to review policies, procedures, and staff training to ensure compliance. Although the Act is now law, most changes will be phased in over the next few years, with full implementation expected by 2027.

When Can Employers Expect Change?

The only immediate change is the repeal of the Strikes (Minimum Service Levels) Act 2023. All other reforms will be introduced gradually, with full implementation expected by 2027. Some provisions, such as changes to unfair dismissal compensation, will follow further consultations and impact assessments.

Timeline for the Employment Rights Act 2025 Key reforms relevant to the retail sector include: April 2026 • SSP payable from day one and all employees will benefit from SSP or 80% of earnings, whichever is lower • Paternity and unpaid parental leave- day one right; paternity leave can follow shared parental leave • Protective award for collective redundancy consultation failures doubles to 180 days’ pay • Sexual harassment complaints protected under whistleblowing law • Simplified Trade Union recognition • Fair Work Agency established Employers encouraged to create voluntary action plans for gender pay gap and menopause.

August 2026 • Trade Union reforms: electronic balloting and removal of 50% turnout requirement for industrial action ballots October 2026 • Employers to take “all reasonable steps” to prevent harassment, including sexual harassment • Employment Tribunal claim window extended from three to six months • New duty to inform employees of their right to join a Trade Union; increased protections and access rights for union reps • NDAs: Clauses preventing disclosure of work-related harassment are expected to be voided by future law (date TBC).

• Tipping: Employers must consult staff before setting tipping policies, updating them every three years.

• Two-tier code: New rules will require parity in terms for expublic sector and private sector staff after outsourcing.

2027 • Unfair dismissal qualifying period reduced to six months; compensation cap removed • ‘Fire and rehire’ mostly automatically unfair unless no reasonable alternative exists

• • • • • • • •

Flexible working refusals must meet a new “reasonableness” test Mandatory Gender pay gap and menopause action plans Enhanced rights for pregnant workers Updated trigger thresholds for collective redundancies Zero and low-hours workers entitled to offer of guaranteed hours, reasonable notice, and compensation for shift changes New regulations specifying what counts as “reasonable steps” to prevent sexual harassment Stronger protections for Trade Union members; new industrial relations framework; electronic balloting for recognition and derecognition Definition of agencies expanded to include umbrella companies

Download WorkNest’s Employment Rights Act Roadmap for a clear overview of upcoming changes that you can keep on your desktop.

What should employers be doing now?

This isn’t about panic, but it is about preparation. Use this time to:

Looking for further Employment Law support geared to your specific situation?

Bira Legal are here to help, call us on 0345 450 0937 or email using bira@worknest.com and we’ll be more than happy to help.

16

Business Matters

• • • • •

Review your policies, contracts and handbook (don’t update them just yet – wait for finer details to emerge) Carry out impact assessments Consider how the changes may affect your 2026 workforce plans Train managers and HR teams, ensuring they understand the changes Stay informed – monitor consultations and guidance Don’t guess, leave it up to chance, or AI. For the most current employment law advice tailored to your business and circumstances, speak directly to the Bira Legal team on 0345 450 0937 or email bira@worknest.com.

• Prepare and protect your business with WorkNest Employment law changes can feel overwhelming – especially when you’re focused on running your business. WorkNest, the experts behind Bira Legal, are here to help you be proactive, prevent disruption, and protect against costly mistakes.

Here’s just some of the ways they’re helping retailers get ahead: • Advice and guidance on how upcoming reforms will affect your workforce and operations, helping you turn complex legislation into practical steps • Policy and procedure reviews to ensure compliance with upcoming changes to sickness absence, family leave, harassment, and other key areas • Impact assessments to understand how the reforms will affect your employees and costs • Training and communications for managers and HR teams so they can implement the changes effectively • Ongoing updates on consultations, guidance, and commencement dates so your organisation stays ahead of requirements

Business Matters

•

To enquire about their fixed-fee support packages, simply call 0345 226 8393

Taking care of your employment, health and safety and other legal issues Access qualified experts for practical advice on: 9 9 9 9 9

Employment Law & HR Health & safety advice Commercial legal advice Tax, VAT and HMRC advice Business legal compliance advice

All included in the cost of your Retra and Bira membership Find out more online or get advice on 0345 450 0937 or bira@worknest.com

Visit bira.co.uk/benefits/bira-legal

Business Matters

17

CELEBRATE

WITH US #LoveYourHighStreet

2026

9 N 15 O V

British Independent Retailers Association

HIGH STREET MATTERS Real conversations shaping the future of independent retail

Retail Crime

Accessibility

AI in retail

LISTEN NOW New episodes monthly. Search 'bira high street matters' on your preferred platform

Are your retail systems helping your business stay relevant?

Evolve your business...

... with a retail system that works with you and evolves your business On-going development Online, in-store and mobile Handle traditional and modern retail channels Data migration from your old system

email: sales@findesolutions.com

0845 125 9192 web: findesolutions.com

‘we lead... others only follow’