BioScript Solutions _ Ebook Apr 2022

SIMPLIFYING ACCESS TO SPECIALTY CARE End-to-end treatment and support services to help patients achieve the best possible outcomes.

Solutions-driven specialty health care that puts people first.

Since 2001, BioScript Solutions has supported patients with chronic illnesses and rare diseases by simplifying access to complex drug therapies and delivering full-service specialty care solutions.

From our home base in Atlantic Canada, we’ve grown into a national network of more than 100 clinics, 13 pharmacies, and comprehensive patient support programs. And, with our third-party logistics and wholesale operations, we can support the specialty medication treatment journey — from importation to administration, and everything in between.

We’ve built a diverse team of over 1,000 team members from coast-to-coast, and trusted partnerships with health care practitioners, pharmaceutical manufacturers, and payors. Even as we grow, we remain local at heart — committed to our communities and to putting patients first in everything we do.

Our senior leadership team

David Ford Co-founder

“

Our philosophy is to always put patients first and do what’s right. We find a way to make it happen.

Andrew Steeves Co-founder

“

We’ve never tried to be the biggest. We just want to be the best at supporting patients.

Our co-founders proudly received the Ernst & Young’s 2016 Entrepreneur of the Year Award, Atlantic Region, for their vision, leadership and achievements as one of Canada’s most successful entrepreneurs.

Heather Tulk Managing Director

“

We’re obsessed with three things: caring for our patients, supporting our team members, and making a positive impact in our communities.

Delivering specialty care solutions across the treatment continuum 2001 Coverdale Clinics

2009 BioScript Pharmacy

2012 A&D Wholesale

2016 NavieGo Programs

2020 BioScript Logistics

•Administration of specialty and biologic drugs by infusion or injection •Injection training •Bloodwork (routine & specialty) •Text message appointment reminders •Flexible appointment times including evenings & weekends •Specialty testing (i.e. TB) •Adverse event monitoring •Dedicated Coverdale Resource Centre for support and appointment booking

•Counselling1 and education •Specialty and biologic temperature controlled medication dispensing •No-charge home, clinic, hospital delivery •Adherence monitoring •Free goods management •Clinical/non-clinical interventions •Lab work analysis •Adjudication to private/ public plan and coverage navigation •Refill and renewal reminders •Free cooler return program

•GMP-compliant facility •Drug Establishment license •Medical Device Establishment license •Controlled substance license •Distribution to hospitals, specialty and community pharmacies •Free goods & sample management •Cold chain management •Inventory and recall management • Online ordering portal •Free cooler return program

• Program management • Enrolment • Reimbursement navigation • Adherence monitoring • Material fulfilment • Financial assistance • Free goods/bridging support • Adverse event monitoring • Single point of contact/ shared contact models • Patient education • Reporting

•GMP- compliant facility •Drug Establishment license •Medical Device Establishment license • Domestic and international importation and distribution services • Quality and Regulatory compliance • Customer service and accounting • Supply chain management • Warehousing

Providing a wide range of specialty care solutions across multiple therapeutic areas

Dermatology

Gastroenterology

Hepatology

Neurology

Oncology

Ophthalmology

Respirology

Rheumatology

... and more!

Our total care approach throughout the patient journey The journey to specialty medication delivery starts with us

Our third-party logistics services provide domestic and international manufacturers with a single partner for the importation and distribution of specialty and traditional pharmaceuticals and medical devices into Canada.

Our A&D Wholesale team, strategically located in the GTA and Montreal, ensures products are stored and delivered securely through precise temperature monitoring, strict cold chain management, and stringent shipping protocols.

We work closely with pharmaceu to create an optimal experience been prescribed specialty drugs, support for their health care provi highly-trained and have in-depth patient’s disease state and the me

Upon enrolment, their patient sup avenues of reimbursement and w pharmacy and clinic to confirm m appointments, and schedule touc

With the help of our trusted national and regional delivery p we ensure hospitals, sites of care, and retail pharmacies rec the medication they need on-time and with quality assur

And of course, we maintain close relationships with physicians, and the patient’s extended health care team, as we remain committed to delivering the best possible health outcomes, together.

utical manufacturers e for patients who’ve while offering tailored iders. Our teams are h knowledge about the edication to treat it.

pport team explores all works closely with their medication delivery, book chpoints as required.

partners, ceive red.

Our Coverdale Resource Centre is available to help patients schedule appointments, prepare for their treatment and answer any questions they may have along the way.

Over 100 locations, administering treatment with care

Working closely with our pharmacy team, and the patient program, our clinics administer specialty medications by infusion or injection in a safe and comfortable environment. We offer patients convenient, flexible appointment scheduling, with text message reminders, and provide additional clinical services like injection training, routine bloodwork, and specialized testing.

A trusted pharmacy for specialty medications

Our pharmacy teams are exclusively focused on specialty medications including biologics, and offer disease counseling1, refill and prescription renewal reminders, and timely, convenient medication delivery to wherever patients live, work, or travel in Canada.

Serving patients from coast to coast BioScript Pharmacy Coverdale Clinics A&D Wholesale BioScript Logistics Inc. NavieGo Patient Programs

5

21

1

1 5

British Columbia

1

Newfoundland

Quebec

Alberta Saskatchewan

Manitoba

PEI Ontario

14 2

New Brunswick

5

6

1

1

11 30 3

1

Nova Scotia

2 1 9 1

A Canadian leader in specialty health care Since 2001, BioScript Solutions has grown into a team of over 1,000 employees from coast-to-coast (and growing!), and a trusted nationwide partner to health care practitioners, pharmaceutical manufacturers, and public and private payors.

INTERACTED OVER

750,000

ADMINISTERED OVER SERVED OVER EXPANDED TO

18,000 sq. ft of warehouse space

250,000

patients through our pharmacies since 2009

700,000

infusion and injection treatments since 2001 thanks to our team of over 300 nurses.

times through our patient support programs since 2016

Our values Building on our health care roots, our core values reflect our commitment to putting patients first, and help to shape and inspire every aspect of our organization.

Our people-first culture is the result of these strong core values and talented team members. At BioScript Solutions, we provide an inclusive workplace that promotes a collaborative team environment, where everyone plays a vital role in delivering consistent, industry leading care. Every member of our patient care and distribution teams play a vital role in helping to maintain our celebrated culture.

We are proud to be named one of Canada’s Best Managed Companies, for reasons that are best explained by our people. Visit bioscript.ca/lifeatbioscript to learn more.

Patients First

Innovation Best Team

Transparency & Honesty Collaboration

Accountability Value to Health Care

Our impact extends from patient care to community care.

We’re committed to making a positive difference in the communities where our team members and patients live, work, and play. You can often find our team members actively participating in fundraisers and other charitable events alongside patient advocacy organizations, putting our patients the centre of everything we do.

We’re proud contributors to the MS Society of Canada’s Acts of Greatness Campaign, helping bring us closer to new research breakthroughs and better support for people affected by this disease.

Through our commitment to our communities, we participate in local programs in our hometown, like the Government of New Brunswick’s Adopt a Highway program or the John Howard Society’s community garden initiative, and have an ongoing partnership with Tree Canada’s National Greening Program — where in 2021 alone, we planted 1 tree for each new hire, totaling 394 trees!

We’re also a proud recipient of the Environmental Leadership Awards for Eco-Philanthropy and Charitable Giving, and for Environmental Stewardship, in recognition of these efforts.

Cooler Return Program We introduced our cooler return program in 2016 to ensure our packing material and expanded polystyrene (EPS) coolers are reused or recycled responsibly and diverted from our landfills.

In 2021 alone, we reused more than...

71,000 coolers

411,000 gel packs

To learn more, visit bioscript.ca/return

Learn more at bioscript.ca or call 1 888-734-3814

© 2022 BioScript Solutions. All rights reserved.

1. As required by law in all Manitoba pharmacies