FedEx COVID-19 Response FAQs: Enterprise

FedEx COVID-19 Response FAQs: enterprise

What precautions is FedEx taking to keep team members and customers safe in the impacted areas? 

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We are closely monitoring guidance by the World Health Organization and other public health organizations, and taking recommended precautions in terms of pilot, team member and customer health and safety.

We are also promoting recommended preventative actions related to hygiene and encouraging our team members to take any signs of illness seriously and seek medical attention as needed.

Is it safe to handle a package from China or any other place where the virus has been reported?  

Per the World Health Organization (WHO), yes, it is safe.

The likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, travelled, and exposed to different conditions and temperature is also low.

Is FedEx still operating in impacted areas?   

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We continue to operate in impacted areas as local conditions and restrictions allow.

We are adhering to all regulations and guidelines from government authorities related to containment of COVID-19.

These work and travel restrictions may affect shipments inbound and outbound to and from impacted areas, as well as shipments moving within those areas, and we have adjusted transit commitments for select services in impacted areas.

We are leveraging our global logistics network to minimize service impacts and to continue providing our customers with the best possible service.

Please visit fedex.com or tnt.com to check the status of your shipments or review changes to transit commitments.

When will the situation recover?  

The situation is being monitored closely, and we will resume operations on a businessas-usual basis as soon as the circumstances allow.

Information about the status of shipments can be found through fedex.com or tnt.com.

What plans does FedEx have in place to ensure continuity of operations in situations like these? 

As a leading global transportation and logistics company, we routinely face challenging situations in the course of doing business that require us to implement contingency plans to sustain our operations and minimize any customer impact.

FedEx COVID-19 Response FAQs: enterprise 

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Although we do not share or provide copies of our plans due to the proprietary nature of the information, our priorities are to continue providing service to the best of our ability while ensuring both the safety of our team members and the security of your shipments.

It is the magnitude of the event that dictates the degree of implementation of our plans.

Our pandemic plan includes operational business continuity plans for each operating company, safety, human resources, communications and post-event recovery plans.

What is FedEx doing to help people as the outbreak spreads?   

We are currently supporting relief efforts through our longstanding relationships with humanitarian aid organizations including Direct Relief and International Medical Corps.

These relief organizations are providing critical needs like masks, disposable medical protective clothing and disposable medical gloves.

FedEx is maintaining frequent communication with them and other nonprofits to ensure that our resources are deployed effectively.