10 Best in Care Awards 2014 Nominees
University Hospitals Birmingham NHS Foundation Trust | OCTOBER 2014
Abdul Nazal
Asif Sarwar
Critical Care Area D
Deep Clean Team
Esisia Sharman
Interventional Radiology
Always puts you at ease when having difficult painful procedures, goes that extra mile in care and cure... Wonderful, caring man.
Goes above and beyond on his ward and in the pharmacy department. The department would fall apart without him.
The care and dedication that was given not only to my daughter but also my family was unconditional.
The deep cleaning team are very pleasant, they work hard. We could not do our jobs without them. Jayne Page
The ‘can do’ and proactive response to each clinical situation sees this team put patients’ needs first on a daily basis.
Jo Maddocks
Michelle Browne
She is very professional in her manner, she always greets you with a happy smiling face and relaxes you with her kind caring words.
Zahra Irshad
Deloures Binnion
Paul Richsiond Underwood
Jan Vallance
Daniel Parkes Danny is a fantastic member of the team. He can always find something to talk about with patients to ease their anxieties.
Deloures has been the glue who keeps the Patient Welfare Services department going.
Faisal Rana
Isobel Faulkner
Patients have told me how they trust him and really respect him for the way he treats them. He puts in 110 per cent and goes over and above his job.
Many doctors and staff have complimented her on her caring manner and her ability to put people at ease whilst always working in a professional manner.
Always smiling and available... doing the best they can and providing excellent medical care.
Fatim Bandali
Kim Flemming
Fisher House staff
Jackie Wills
Gal Y. Oppenheimer
The comments in the visitor’s book show that patients and families alike find their help and support invaluable at such a challenging time.
A visit to Renal Outpatients is a joy with Jackie there, she always has a bright smile and seems to know everyone’s name.
Adnan Sharif and his team The whole team are friendly… They are the best example of how people make a good hospital. Ann Hill
Ahmed Elsharkawy Excellent care given. Catherine Yates
Aisling Clarkson Passion, dedication, empowerment, inspiring are words that cannot do her justice! She is very highly respected by her peers. Arlo Whitehouse
Alastair Denniston Alastair has been instrumental this year... he has run the London Marathon and taken part in our Eye2Eye Static Bike Ride for the appeal. Laura Power
Alison Hickman This member of staff was very caring towards me and my wife. She also assured me and my wife she was going to be fine. Carl William Brotherton
Amanda Bliss Amanda has always been particularly kind and I feel she has a very caring and understanding nature. She is an angel. Angela Richards
Amanda Jinks She is always so pleasant and recognises us, helpful beyond her job and making the whole experience easier. Stephen Johnston
Andrea Mitchell Andrea also listens to the problems I am having and tries her up most to deal with them, whether they are big or small. Liam Carbery
Andrew Abson Andrew started 3 years ago and has beaten any expectations. I have been lucky to have a great HCA/ friend to work with. Matthew Parker
Bee Aware Team Bee Aware highlights that a patient has an infection, improves time to isolation and the prescribing of antimicrobials, a major challenge in modern healthcare. Mark Garvey
Bournville Ward Their ability to care for the elderly is unquestionable and they are always willing to go that extra mile. Lesley Bunch
Brian Wright All staff and service marvellous. Fast and efficient. Thanks Bernard Smith
Mark Leonard
Darren Chester He is an excellent surgeon and always explains in detail in a way that you can understand… I would recommend this surgeon to any one. Amanda Moore
Dave Thompson Dave always goes above and beyond to accommodate whatever is asked of him. He is very understanding as a boss. Evelyn King
Burns and Plastics Home Care and Nurses
David Bill
The nurses are caring, supporting me over the last three years. I am treated as a person not a hospital number.
Dave has always been conscientious and goes that extra mile to ensure that the department has its requirements.
Margaret Brownley
CAPD team All the members of this team are excellent in care. I have been treated at all times with dignity; they are always there to help with anything that concerns me. Patricia Jaspe-Garcia
Cardiology Team (304) They brought books for me from home, were there to comfort me when needed and always had time for me and others. Deborah Mountford
Carmel Maguire Carmel is a delightful, caring individual who has provided me with above excellent care! She fully deserves recognition for her firstrate care of her patients. Mr Gerald Cydcow
Catherine Martin Cathy Martin one of the auxiliary nurses on our ward. Hard working, punctual with a very good knowledge in patient care. Ligiya Thomas
I have been a long-term patient at QE and have been extremely impressed with the very helpful attitude and efficiency of both Mark and Dave. Jonathan J. Ked
David Mutimer He has simply been exemplary throughout and handled telling me I had cancer with care and compassion. Mark Dancer
David Smith Dave is incredibly hard working, generous, helpful, skilled, and he is very caring toward his patients. He is an asset on this new ward. Jack Bourne
Richard Borrows He has gone out of his way to help me in every way... I can talk to him honestly about all my health. He is an excellent doctor. M Maserati
Charlene Downes
Debby Edwards
If she could be cloned throughout the Health Service I am sure recovery times would halve. She is now my Auntie Charlie.
To be an innovator you need motivation, courage, conviction... Debby Edwards has these qualities in spades.
Phil Heinricy
Peter Taylor
Claire Lynch
Debby Edwards and the IV Team
Craig Woodall
Jack Richard
news@QEHB 2014_10_Oct.indd 10-11
Lilian Ross
David Singleton
Discharge Team The team are keen to make the patient’s last memory of the QE before going home a friendly and stress-free, smooth experience. Jane Westwood & Julie Liddle
Mike Hammond
Gideon Hirschfield Always goes the extra mile. Very responsive and attentive personalised experience - very caring Katharine Francis
Heart Failure Specialist Nurses Team I receive calls with regards to the support the patients get; I feel this nomination is more on behalf of the patients than myself. Parveen Akhtar
Helen Palmer’s Ophthalmology Clinic Caring, efficient, inclusive in communication. Pauline Luget Owen
Thomas Simons
Jagir Peach She works incredibly hard and has impressed us all with her dedication and making the hub an outstandingly clean and safe place to learn within. Peter Forsland
James Ferguson & QEHB Liver Team The Clinical Excellence that lies at the heart of the work of Dr Ferguson and the QE Liver Team are deservedly world-renowned. Francis Tavernor
Jemma Turner Comforting, confident and a great member of staff to work with. It seems as though she’s done this job for years, though she only qualified last year. Zoe Rollason
Division D Matrons
Helen Peat & Point of Care Team
Joanne Haycock
They truly work hard at ensuring patients and staff are well supported and that their needs are met… A real pleasure to work with.
Helen and the team consistently go ‘above and beyond’ to ensure that we have access to equipment we need to do our work.
Jo has taken the role on of ward housekeeper, and is truly excellent and will go above and beyond her duties.
Liesel Thompson
Michael Winter
Maggie McCann
Dominic Power
Helen Rogers, Mandy and Isobel
Jodie Bool
He is also one of the most caring clinicians I have come across. His clinical excellence and empathy for patients translates to fantastic outcomes.
All three ladies put me at ease and found a dressing that I thankfully have not been allergic to... they deserve credit for their hard work.
Rajive Jose
Michelle Scandrett
Donna Ward
Hisham Mehanna and his ENT team
Her tireless efforts to ensure patient safety and colleague welfare have been inspirational.
ED Triage Team
Leaf Matthieson
Claire has been a leader on our ward in setting up our new Neurosurgical Short Stay Unit and delivering the teaching around this subject efficiently.
The clinical nurse specialist Diabetes Team are a very dynamic, enthusiastic, dedicated, flexible and reliable group offering education and support to patients and staff.
Helen McMahon
Fred Taylor
Consistently starts an hour early (unpaid) is always happy and friendly... brings newspapers in for patients and gets to know them; she cares.
Diabetes Nurses Team
Dean Wild Dean is an amazing member of staff... He would do anything for anyone. He always goes that extra mile.
Ann Henstock
David Singleton
The Diabetic Foot Clinic will go the extra mile to look after every single patient.
Her comforting and controlled manner was exemplary and worthy of the highest praise.
Bernard Kilpatrick
Ian Wilson is the heartbeat of the foot clinic and is exceptionally passionate in his dedication to the care of patients.
David Graham and Mark Ling
Everyone (absolutely without exception!) in Angio’ has been kind... I’ve never worked anywhere like it and am so grateful.
The dedication of the staff gives the patients confidence to help themselves cope with the day-today management of their illness.
Diabetes Foot Clinic
Diabetic Foot Clinic
Chantelle Owens
Anita Sullivan and team
Dermatology Team
Freda Din
Angiography
Katie Haddon
Carolyn Moldrik
They have helped... to develop skills related to mental health care, leading to effective support for the patient. Phil Walshe
Emma Dalton Her calm demeanour makes her perfect for this role. The Hub is such a pleasant place to work when she is around. Kim Brown
Superb medical staff and nursing staff. R C Huxley
HIV Team Over the past four years, the HIV team have worked hard to transform the service. They have improved patients’ experience significantly.
Very impressed with the quality of care and support we have received from Jodie… She has real understanding of individual patient’s needs. Sushil Kumar Datta
John Hullah He is a truly remarkable man. He is a breath of fresh air to 513. Staff and patients highly respect him. Rachel Beard
John Watkinson Kind, considerate, intelligent and in my and my entire family’s opinion, the greatest man on the planet! Paul Darby
Kaveh Manavi
Jon Hazlehurst
Hospital at Home
For his attention to detail, approachability, and his ability to teach juniors Jon is a doctor from whom we can all learn. Patients, doctors, and nurses love him.
Always pleasant, courteous and polite… excellent team work. Amanda Moore
Rory Dowd
Endoscopy nurses
Inherited Metabolic Disease Team
The IV Team have shown unresolved commitment...to achieve extremely high standards in vascular access care.
The professionalism shown to me was excellent. When I come back next time I will be asking for the same team.
They are extremely professional and provide good service over and above what is expected. A totally amazing team!
Joy is essential to the running of our unit... She is an amazing source of comfort and advice to all of us and we’d be lost without her.
Debbie Jackson
Linda Frazier
Kerry Leeson-Beevers
Karen Vernalls
Joy Hughes