Sefton Community Care Guide Autumn 2022

Supporting and promoting independence, health, fairness, respect, equality, dignity and autonomy as well as safeguarding adults in Sefton

contains general information about

Services in Sefton.

of

information about the Adult Social Care Department can be found on Sefton Council’s website:

libraries within Sefton have internet access that members of the public can use.

you need this information in a different format eg Braille, audio cassette or another language

contact 0345 140 0845.

Design & Marketing Ltd in conjunction with the Adult Social Care Department, Sefton Council has taken every care to ensure that the information contained in the Directory is accurate, but no responsibility is accepted for any errors or omissions which may have taken place, and no endorsement is intended to be made of any particular home by its appearance in the Directory whether by advertisement or otherwise.

and published by Octagon Design & Marketing Ltd, Rossington Hall, Great North Road, Doncaster, South Yorkshire DN11 0HR.

publication is also available as an ebook: www.regionalcare.co.uk/sefton/autumn2022

Do you need help from Adult Social Care?

Professionals can now refer into our services online: https://www.sefton.gov.uk/social-careand-health/adult-social-care/adults/ raise-a-concern/professional-referral/ Telephone: 0345 140 0845

On this number an operator will take some brief details so that a Customer Access Officer can call you back. Minicom: 0151 934 3777 Email: adultsocialcare@sefton.gov.uk

A range of information is available on Sefton Council Website www.sefton.gov.uk

You can also find a range of information to help keep you active, healthy and well at: www.sefton.gov.uk/seftondirectory

PEACEHAVEN HOUSE

★

Peacehaven House is set in a quiet suburb of Southport. Conveniently located to the local shops in Churchtown and seaside resort of Southport, Peacehaven House was established in 1949 as a Registered Charity to provide care for the elderly in Southport. Over the years the building and gardens have been sympathetically extended and refurbished, we now have 54 bedrooms, multiple lounges, two dining rooms, a conservatory and beautiful gardens with paved walkways, a summer house and a majestic rockery/waterfall feature.

We are a ‘not for profit’ charity led organisation, this registered charity was formed on the 5th December 1949. Being a charity led organisation has many advantages for the residents at Peacehaven as we are able to re-invest any surplus generated into improving facilities or extras and we are not beholden to shareholders. We run the home for the sole purpose of the residents and the residents truly come first at Peacehaven.

Peacehaven has ample parking for visitors right by the front door, with wheelchair access to the main building. Rooms are located mainly on the ground floor, while first floor rooms can be accessed by the stairs or lift. There are 54 bedrooms, many of which have en-suite toilet facilities and enjoy stunning views of the lovely gardens. Rooms are equipped with beds, furniture, shaving points, electrical sockets, mirror and wash basins and residents are welcome to bring along their own furniture.

Welcome to Sefton’s Guide to Community Services for Adults

Providing help and support

This publication provides details of organisations who can provide help and support. We have also developed an on-line directory of local services, The Sefton Directory, which provides details of organisations and opportunities in the local community to help keep people active, healthy and well!

The directory can be accessed at www.sefton.gov.uk/ seftondirectory

Improving your health and wellbeing

Getting healthier is one of the easiest things you can do to make your life better:

• You will be able to do more for yourself

• You can meet more people and build your social network by making new friends

• You can improve your wellbeing.

Living Well Sefton is a range of activities that support adults to manage their own wellbeing. The types of activity vary from information and advice to drop-in sessions or a regular weekly

programme. The programmes encourage people to learn skills in coping and self-care.

Research shows that reading improves mental wellbeing. Mood-boosting books are aimed at adults, older people and teenagers, particularly those who might have experienced mild to moderate mental-health conditions linked to stress, anxiety and depression.

If you are feeling stressed, depressed or just want a bit of a pick me-up, boost your mood with a good book.

The Active Lifestyles, Relax and Revive – mental wellbeing and Living Well Sefton Programmes are well established in Sefton and demonstrate an increase in overall wellbeing. A positive sense of wellbeing has encouraged participants to change some of their other habits such as reducing smoking and taking up new interest such as volunteering. If you, or someone you know, could benefit from these programmes then contact the team on 0300 323 0181.

Alternatively, for further information you can visit the Active Sefton website on: www.sefton.gov.uk/activesefton or the Living Well Sefton website on: www.livingwellsefton.org.uk

Dignity and respect

Everyone has the right to be treated with dignity and respect.

Dignity Campaign is about winning the hearts and minds, changing the culture of care services and placing greater emphasis on the quality of care services in, for example, care homes, home care services and hospitals.

High quality services that respect people’s dignity should:

• Have a zero tolerance of all forms of abuse

• Support people with the same respect you would want for yourself or a member of your family

• Treat each person as an individual by offering a personalised service

• Enable people to maintain the maximum possible level of independence, choice and control

• Respect people’s right to privacy

• Ensure people feel able to complain without fear of retribution

• Engage with family members and carers as a care partners

• Assist people to maintain confidence and a positive self-esteem

• Act to alleviate people’s loneliness and isolation

If you live in Sefton and don’t think you, or someone you know, is being treated with dignity and respect you can contact one of the services below to discuss your concerns:

Patient Advice & Liaison Service (PALS) on 0800 218 2333 or Healthwatch on 0151 920 0726 Ext: 214

Complaints

Everyone has a right to complain if they think they are not being helped appropriately. If you have an adult social care complaint contact the Health and Social Care Complaints Officer on Tel: 0151 934 3166

Safeguarding adults

Sefton meets its statutory obligations, as determined within the Care Act, relating to the safeguarding of adults at risk. A copy of the multi agency framework can be found at Sefton Council website: www.sefton.gov.uk

No smoking policy

From 1st July 2007 it became illegal to smoke in virtually all public places. The Council needs to ensure steps are taken to minimise the risks associated with second hand smoke when staff visit private homes and residential accommodation. If you are receiving care, you will be asked not to smoke when staff are visiting you. For more information contact: 0345 140 0845.

Equal Opportunities

We are committed to equality and social inclusion. The Council has signed up to the Equality Standard for Local Government which commits us to take into consideration gender, race, disability, age, sexuality, religion or faith, transgender and intersex into all council policies. This ensures equality of opportunities for all.

NHS Cheshire and Merseyside Integrated Care System

Since July 1st 2022 NHS Cheshire and Merseyside – an Integrated Care Board – has held responsibility for planning NHS services, including Primary Care, community pharmacy and those previously planned by clinical commissioning groups (CCGs).

As well as our chair and chief executive, membership of the board includes partner members drawn from local authorities, NHS trusts / foundation trusts and Primary Care.

Accountable to the people of Cheshire and Merseyside and in charge of NHS money, NHS Cheshire and Merseyside will ensure that the strategies developed by Cheshire and Merseyside Health and Care Partnership become a reality on the ground.

Place-based partnerships

NHS Cheshire and Merseyside will arrange for some of its functions to be delivered and decisions about NHS funding to be made in the region’s nine Places – Cheshire East, Cheshire West, Halton, Knowsley, Liverpool, Sefton, St Helens, Warrington, Wirral.

While NHS Cheshire and Merseyside will retain overall accountability for NHS resources deployed at Place-level, Placebased partnerships – led by Place Directors – will have freedom to design and deliver services according to local need.

You can find out more about their work and how you can get involved by visiting their website: https://www. cheshireandmerseyside.nhs.uk/

Care and Support for Adults

Care and support is the term used to describe the help that some adults need to live as well as possible with any illness or disability they may have.

A needs assessment is a conversation between you (or the person you look after if you are a carer) and a member of staff either from the council or another organisation that the council works with. You will be able to talk about your care and support needs and the goals you want to achieve.

We will use the assessment to plan your care and support needs, and to discuss how these could be met. This may take the form of a council service or put you in touch with other organisations, such as voluntary, faith and community group, who may be able to give you the support you need, help you keep well and live independently.

The national eligibility threshold consists of three criteria, which must ALL be met for your needs to be eligible. The eligibility threshold is based on identifying:

• whether your needs are due to a physical or mental impairment or illness

• to what extent your needs affect your ability to achieve two or more specified outcomes

• and whether and to what extent this impacts on your wellbeing.

If you do have needs caused by physical or mental impairment or illness, we must consider whether the effect of your needs is that you are unable to achieve two or more of the following specified outcomes:

• managing and maintaining nutrition

• maintaining personal hygiene

• managing toilet needs

• being appropriately clothed

• being able to make use of the adult’s home safely

• maintaining a habitable home environment

• developing and maintaining family or other personal relationships

• accessing and engaging in work, training, education or volunteering

• making use of necessary facilities or services in the local community including public transport and recreational facilities or services

• carrying out any caring responsibilities the adult has for a child

If you are unable to achieve two or more of these outcomes we must also look at whether these have a significant impact on your wellbeing to determine your eligibility.

What happens after the adult needs assessment?

Following your adult needs assessment we will inform you about our decision and explain why that decision has been made.

If you have eligible needs, we will contact you to discuss what help might be available. This will be based on the information you gave us during your assessment. As far as possible the council will agree your care and support plan with you.

If you do not have needs that are eligible, we will give you information and advice about what care and support is available to help you locally, this could be help from local charities or voluntary organisations.

Advocacy

You may wish to have someone with you during the assessment, this can be a relative, friend, neighbour or an advocate. An advocate is someone who can help people who need assistance in getting their views across. There are a number of voluntary agencies who provide advocacy services.

This booklet contains information about organisations who may be able to help and support you. Alternatively, you can contact Sefton Carers Centre Support Team for help and advice on 0151 288 6060 (Monday to Friday, 9am – 4.30pm) or visit The Sefton Directory at: www.seftondirectory.co.uk

Ltd is a registered charity, offering a range of social care services in the North West of England and North Wales to vulnerable people. We offer support to people who have learning disabilities, mental health issues, Dementia, those on the autistic spectrum, acquired brain injuries, personality disorders and other complex needs. Initially named South Sefton Mental Health Housing Group Ltd, the charity is proud to be based in Bootle and have provided services to the people of the Metropolitan Borough of Sefton since March 1989.

we continue to offer residential, supported living and day care facilities. Our goal is to reduce social isolation and deprivation of

service users across our region, to create more opportunities for the people we work with, enabling them to flourish and achieve their goals in life and to ensure that service users health, wellbeing and independence are supported and championed.

Bootle,

Support for Carers

As a carer you may be eligible for support whether or not the adult for whom you care for has eligible needs. The eligibility determination will be made based on your needs and how these impact on their wellbeing. The determination should be made without consideration of whether or not the adult the carer cares for, has eligible needs.

In considering whether your needs as a carer are eligible, we must also consider whether your needs for support arise as a consequence of providing necessary care for an adult.

Your needs for support must be because you are providing care and that care must be deemed to be ‘necessary’. For example, if you are providing care and support for needs which the adult is capable of meeting themselves, you may not be providing necessary support. If that were the case we will provide information and advice about how the person being cared for can use their own strengths or services available in the community to meet their needs.

If the carer does have needs caused by providing necessary care we will consider whether:

• the carer’s physical or mental health is, or is at risk of, deteriorating; or

• because of their caring role, the carer is unable to achieve any one or more of the following specified outcomes:

• carrying out any caring responsibilities

• providing care to other persons for whom the carers provides care

• maintaining a habitable home environment in the carer’s home

• managing and maintaining nutrition

• developing and maintaining family or other personal relationships

• engaging in work, training, education or volunteering

• making use of necessary facilities or services in the local community

• engaging in recreation activities

If you are unable to achieve two or more of these outcomes we must also decide if there is likely to be a significant impact on your wellbeing to determine your eligibility.

We will then make a decision as to what care and support, if any, you may need.

What happens after the carers needs assessment?

Following your carers needs assessment we will inform you about our decision and give you reasons to explain what we have decided.

If you have eligible needs, we will contact you to discuss what help might be available. This will be based on the information you gave us during your assessment. As far as possible the Council will agree your care and support plan with you.

If you do not have needs that are eligible, we will give you information and advice about what care and support is available to help you locally, this could be help from local charities or voluntary organisations.

The Sefton Directory

The Sefton Directory is full of useful information on a wide range of services and opportunities to keep you and your family active and healthy. You can access information at: www.seftondirectory.co.uk

Support to help you live independently

Long term health and well being

Most people want to live independently in their own homes for as long as possible. Sefton Council encourages you to take care of your long term health and well being by supporting and signposting you to a range of activities and events that you can attend. These are available through libraries, leisure centres, or through the voluntary, faith and community sector. You can find full details through Sefton Council website: www.sefton.gov.uk or The Sefton Directory: www.seftondirectory.co.uk

For those people who may need a bit more support to be able to live independently there are a range of additional services available through independent providers. You can receive these services whilst you remain living in your own home. Details of some of the services available are:

Home care

If you are assessed as needing a service in your own home the Local Authority may purchase it on your behalf from an independent agency. Sefton Council may ask for a contribution towards the cost of care provided to support you in your own home.

Sefton has a system of contracting with providers of domiciliary services in order to ensure standards of care.

Adult Social Care Service will only purchase domiciliary services from contracted providers. These agencies will also provide a service for people funding their own care without the involvement of the Adult Social Care Department.

Reablement

The aim of reablement is to help people to remain living at home and achieve maximum independence, prevent hospital admissions or re-admissions and when appropriate to reduce the long-term care needed.

It is an intensive short term programme. Reablement encourages people who have lost their skills for daily living, to build up their confidence to be as independent as possible within their own homes. The service is provided by New Directions, via referral through the council

Healthcare solutions using technology

SeftonArc delivers telecare, healthcare, security and assisted living services to residents across the Borough and beyond. SeftonArc is managed, operated and delivered directly by Sefton Council, and has been developing and delivering innovative solutions across a wide range of service areas for many years.

SeftonArc plays a key role in assisting the elderly, vulnerable and those with long-term health conditions - providing people with products and services to enable them to live safely in their own home. Services are also available to support people when they are out and about via the new ‘ArcAngel’ personal safety mobile communication and GPS tracking device. SeftonArc plays a vital role in aiding independence and preventing hospital stays, GP visits and nursing home admissions. All of our services are monitored 24 hours of every single day by our highly trained staff at our award winning Alarm Receiving Centre based here in Sefton.

Our services include:

• Telecare products

• Telehealth services

• ArcAngel personal safety device

• Manned Response Service

• Key Holding Service

SeftonArc, 209 Linacre Lane, Bootle, Merseyside, L20 6AD, Tel: 0800 622 6107 Email: info@seftonarc.com

Community equipment services (CES)

The Community Equipment Service is a jointly funded partnership between Sefton Council and the local NHS. Following assessment by a District Nurse, Occupational Therapist or other Health professional, it supplies and installs equipment and minor adaptations to enable children and adults with disabilities to live at home.

Sefton CES work in partnership with the health and voluntary sector, and they can be contacted by telephoning 0151 288 6208

Housing related support

For vulnerable people who need help with a tenancy, paying bills and managing their affairs can lead to loss of their accommodation. Housing related support helps vulnerable people over the age of 16 to live in their own home. The service compliments existing care services to improve quality of life and enable people to live more independently in the community.

The services support older people with support needs, people with mental health problems, single homeless people and rough sleepers, people with drug/alcohol problems, offenders and those at risk of offending, as well as young people at risk leaving care and women or men escaping domestic abuse.

TECHNOLOGY ENABLED CARE SOLUTIONS (TECS)

What are Technology Enabled Care Solutions (TECS)?

TECS allows individuals and their families to take control of their environment and support. Our solutions can support people in their own homes and assist you to live independently and healthier for longer without the need for a formal care assessment. Examples

prompts

alarms

detectors

sensors

detectors

To find out more, email TECSenquiries@sefton.gov.uk or go to www.sefton.gov.uk/independentliving

Occupational Therapy and Sensory Service

Understanding every day living

What is an occupational therapist?

An Occupational Therapist (OT) has specialised skills in understanding how substantial or permanent disability created by a recent or long standing illness affects everyday living.

What is a sensory rehabilitation officer?

A Sensory Rehabilitation Officer has specialised skills in understanding the impact of hearing, visual and dual sensory loss and deafblind on communicaton, mobility and accessing information within their home and social and physical environment.

What do we do?

• We provide an assessment service for identifying, in partnership with you, the nature of your difficulties in trying to carry out everyday activities within the limits of your disability.

• Wherever physical disability, ageing or accident has disrupted your ability to live independently, we help you adapt to it or adapt your environment.

• Our aim is to help you achieve maximum independence and improve quality of life.

• A Community Care Practitioner (CCP) who can assess and provide low level equipment (according to assessed need) in most instances on the day. The CCP can also assess for minor adaptations eg grab rails.

• The Occupational Therapist deal with more complex cases eg moving and handling difficulties and major adaptations within the home.

• The Sensory Rehabilitation Officer assess all ages and provide rehabilitation, mobility and orientation training, communication support and prescribe equipment and minor adaptations.

• We provide appropriate advice, support and guidance to all including carers and people who are self-funding. Information is available regarding registration of disability or sensory loss, bus passes and concessionary passes, welfare benefits, housing, equipment, blue badge, education, employment, interpreting and communication services, hospitals and medical services etc.

Who do we help?

• Anyone with a substantial or permanent disability or sensory loss preventing them from living independently or returning to the community.

• People who look after someone with a disability or sensory loss.

• Anyone needing advice on how to cope with a recent operation, injury, illness or sensory loss.

How do you request an ocupational therapy or sensory assesment?

By contacting Sefton Contact Centre 0345 140 0845. You can also request an assessment through the drop in clinics, your GP or other relevant health professionals.

Parkhaven Trust is a registered charity based in Maghull providing a wide range of services to support older people and people with dementia.

Our Services

The Beeches – A state of the art residential home that offers care for older people with dementia

James Page Nursing Home – Residential nursing care for older people

Parkhaven Court – Extra care scheme for people with dementia, supported living in self contained apartments

The Willow Centre – Day service for people with dementia

The White House – Care and support in tenanted accommodation for people living with a learning disability

We aim to provide the highest possible quality of care with a person-centred approach.

Each service provides varied menus, which are nutritionally balanced and offer choice. We have a dedicated activities coordinator who organises a meaningful programme of activities.

We are proud to be leaders in the field of dementia care and use our experience and expertise to enrich the lives of our service users.

“The dedication of our staff is what sets us apart…”

Are you interested in working for us? We have high levels of staff satisfaction, great rates of pay, benefits and flexible hours. For more information on our latest vacancies please visit our website www.parkhaven.org.uk

Providers to support you to live independently

As at October 2022

Home care

Sefton Council purchase home care for Adults from the following 4 providers:

Name/address Contact details

CRG Homecare

Unit 20, The Shakespeare Centre, 43-51 Shakespeare Street, Southport, Merseyside, PR8 5AB

Local Solutions

286-316 Scotland Road, Liverpool, Merseyside, L5 5AE

New Directions 10 Magdalen Square, Bootle L30 5QH

ICare

Suite A ground floor office, Sefton House, Bridle Road, Bootle, L30 4XR

Tel: 01704 829 019 Email: southport@crghomecare.uk.com

Tel: 0151 305 9987 Email: ebyrne@localsolutions.org.uk

Tel: 0151 347 7834 Email: lorna.irving@ndirections.org

Tel: 0151 705 0812 Email: seftoncare@icaregroup.co.uk

If you are purchasing via a direct payment, or if you are self-funding you can also purchase care from the four providers listed above or find details of other registered domiciliary providers on the Care Quality Commission (CQC) website: www.cqc.org.uk Tel: 03000 616161 or The Sefton Directory www.seftondirectory.co.uk

Mossdel Healthcare Ltd is dedicated to providing support for people who cannot wholly look after themselves by offering a consistent reliable service and providing home care services that help people maintain independence and quality of life at home. We have fully vetted and trained staff, who are highly motivated and offer a high quality service. Our services include:

• Supporting individuals with physical or learning disabilities

• Older people, young adults and people with continuing healthcare needs

• People needing assistance when being discharge from hospital

• Individuals wishing to spend their final days in their own homes with end of life/palliative care needs. We are registered with the Care Quality Commission who regulate all our activities and ensure that we follow professional guidelines at all times.

Telephone: 0161 273 6215

Unit 56 Cariocca Business Park, Hellidon Close, Manchester M12 4AH

Community opportunities

Name/address Contact details

Bowersdale Day Centre Crescent Road, Seaforth, L21 4LJ

Bridge Inn Community Farm Moss Side, Formby L37 0AF

Cambridge Court 17-19 Cambridge Road, Waterloo, Liverpool L22 1RR

Craignair

3 Blundellsands Road West, Blundellsands L23 6TF

Freshfields Care Home with Nursing Physical Disabilities College Path, Formby L37 1LE

New Directions Brookdale Dementia Specialist Day Service

Sandbrook Way, Ainsdale, Southport PR8 3RN

New Directions North Hub (incorporating New Leaf @ Park Lodge Greenhouses) Mornington Road, Southport PR9 0TS

New Directions South Hub (incorporating New Centre Stage, Timbers and Threads) –156 Park Lane, Netherton L30 1RW

New Directions Waterloo Park Day Service 8 Haigh Road, Waterloo, Liverpool L22 2XP

Willow Day Centre Liverpool Road South, Maghull L31 8BR

Tel: 0151 257 6370

Tel: 01704 830303

Tel: 0151 928 2249

Tel: 0151 931 3504

Tel: 01704 870119

Tel: 01704 571026 Email: brookdale@ndirections.co.uk

Tel: 01704 829480 Email: northhub@ndirections.org

Tel: 0151 705 6677 Email: southhub@ndirections.org

Tel: 0151 949 0511 Email: waterloopark@ndirections.co.uk

Tel: 0151 527 1848

Client Group

Mental Health & Learning Disabilities

Learning Disabilities

Dementia/Older People

Dementia

Physical Disabilities

Dementia Day Care

Learning Disabilities, Physical Disabilities & Older People

Learning Disabilities, Physical Disabilities & Older People

Older People

Dementia

Providers to support you to live independently

As at October 2022

Supported Living

Name/address Contact details

Accomplish Group Lifestyles Ltd

Merseyside Supported Living Goodlass Road, Liverpool, L24 9HJ

Alternatives Futures

Lion Court, Kings Business Park, Kings Road, Knowsley L34 1BN

Aspirations Northwest Adults

Unit 6 Essex House Bridle Road Bootle L30 4UE

Community Integrated Care

Unit 8, Tapton Way, Wavertree Business Village, Liverpool L13 1DA

Glenelg Support Limited

Suite A, Ground Floor, Aintree Buildings, Aintree Way, Liverpool L9 5AQ

Lifeways Inclusive Lifestyles Limited

Laurie Courtney House, 23 Greenland Street, Liverpool L1 0BS

Manna House

Manna House, 1 Alexandra Drive, Orrell Park, Liverpool L20 0EE

Mencap Merseyside & Lancashire

4th Floor St Hughs House, Stanley Precinct, Bootle L20 3QQ

Natural Breaks Merseyside Ltd Millennium Resource Centre, Blenheim Street, Liverpool, L5 8UX

New Directions

Shared Lives and Supported Living Services, 28 Chase Heys, Churchtown, Southport PR9 7LG

New Directions Woodlands

13-15 St Edmonds Road, Bootle L20 7AJ

Nugent Community Choices Sefton

Mount Vernon Green, Hall Lane, Liverpool L7 8TF

Options for Supported Living

1st Floor, St Nicholas House, Old Churchyard, Liverpool L2 8TX

WarrenCare Ltd

Essex House, Middle Unit 2, Bridle Road, Bootle, L30 4UE

Tel: 0151 726 1460

Tel: 0151 489 5501

Tel: 0151 922 0984

Tel: 0151 230 4490

Tel: 0151 525 7893

Tel: 01244 651 961

Tel 0151 281 2034

Tel: 0151 934 7840

Tel: 0151 207 9120

Tel: 01704 829514 Email: supportedaccommodation@ndirections.co.uk

Tel: 0151 922 5577 Email: woodlands@ndirections.co.uk

Tel: 0151 709 1942

Tel: 0151 236 0855

Tel: 0151 924 1999

Further details of domiciliary providers and a range of organisations that can help keep you active, healthy and well visit: www.seftondirectory.co.uk

What are care homes?

Care Homes are establishments which provide accommodation on either a short-term or permanent basis. Some care homes provide nursing care, others provide assistance with daily living. This booklet has separated the different types of care homes and details are given below.

Residential care homes

A residential care home is one in which residents receive full board and personal care. The level of care varies from home to home, but includes help with washing, bathing, dressing, toilet needs and eating. It also includes caring when a resident is taken ill, but it does not include nursing care.

This means that residential care homes may not accept people with certain medical conditions, e.g. multiple sclerosis.

Nursing homes

Nursing homes provide 24 hour nursing care by registered nurses. There must always be a Registered General Nurse on duty.

Nursing care includes assessment, observation and intervention where the need arises from a physical or psychological cause or from a mental disorder. Examples of needs requiring nursing intervention are:

Help to overcome problems with: respiratory problems, excretion, eating and drinking, rest and sleep, coping with pain, avoiding hazards, mobility, abnormal behaviour, anxiety and/or from symptoms of a mental disorder.

Some nursing homes will also take residential care only service users. A wide range of services can thus be provided within one home. Residents who come to need nursing care do not then have to transfer to another home. Individual nursing homes will advise if they will provide residential only care.

Hospice care

Hospices provide specialised care for people with a terminal illness such as the relief of pain and control of symptoms. They also offer support and counselling to patients, families and friends. The patient’s G.P. normally arranges admission; if someone is in hospital then access will be available via hospital medical staff.

Some nursing homes are registered to care for people with a terminal illness. Where the patient’s needs would be more appropriately met in a nursing home rather than a hospice then the responsibility for funding the placement rests with the Adult Social Care Department.

The Local Authority does not pay for the care people receive in a hospice.

Who owns the homes?

Voluntary homes

These are homes run by voluntary organisations, for example, charities, housing associations and religious bodies. Some set conditions for accepting residents, for example, having been a member of a particular trade, profession, trade union or one of the armed services.

Others will only accept residents from a particular locality.

Fees are sometimes lower than in privately run homes, because some of the costs are subsidised from a Trust fund or similar.

Private homes

These are run by individuals and companies as a business. They are unlikely to have conditions of acceptance other than being suitable to live in that particular home.

Help for you in choosing a residential or nursing home

The comfort and security that you need

Choosing a residential or nursing home can be difficult, as no two are alike. There are some positive points such as security, being looked after, greater comfort, and perhaps new friends. You may however, have to make compromises in living with other people. We can help you to choose a residential care home or nursing home that will provide you with the comfort and security that you need and allow you to live your life as you want.

All care homes have to be registered by the Care Quality Commission (see page 31).

If you need help to pay the fees of a home Sefton’s Adult Social Care Department must first assess your needs. Once you have been assessed as needing a residential care home or nursing home it may still be possible to arrange services in your own home if you wish.

You can find information about care homes and a range of information to help you stay active, healthy and well at: www.seftondirectory.com

Choice of home (please read carefully)

Remember that once you have been assessed as needing residential or nursing care you may choose any registered home in England or Wales and any suitable home in Scotland subject to the following conditions:

1. The home is registered to meet the needs you have been assessed as having.

2. The cost of the place is not more than the Local Authority would usually pay or if the cost of the place is more than the Local Authority would usually pay there is someone else (a relative or a charity) who could pay the difference in cost.

3. It would normally be expected that homes levying an additional charge will be able to offer additional facilities over and above the minimum standard.

If you feel unable to make the choice of home yourself then you can ask a relative or friend to choose a home for you.

You can also choose to allow a social worker to make the choice on your behalf. However, a social worker may only choose from the list of homes accredited by the authority. Whoever makes the choice it is important that all your wishes and feelings are taken into account.

If you feel you have higher dependency, then please contact the Care Quality Commission for details of care homes that may be able to deal with your needs.

What to look for when choosing a residential or nursing home

Helping you make a good choice

This simple checklist is intended to help you to make a good choice. Any significant number of negative answers should cause you to question most seriously the standards of care you or your relatives may receive.

A. Physical aspects

1. Is there a current Registration Certificate prominently displayed?

2. Is the home clean and well decorated?

Are the furnishings adequate and comfortable?

Are residents allowed to bring and use their own furniture?

3. Is there a telephone where residents can take calls in private and comfort?

4. Is the proprietor or manager available at all reasonable times?

5. Are the bedrooms pleasant and properly equipped?

Are they spacious?

How far is it from bedroom to the nearest bathroom and/or WC?

Can residents choose to bath or shower?

Can residents lock the doors to their rooms?

6. Are rooms such as lounge and dining room pleasantly furnished?

Are there rooms available with radio or television for people to sit quietly if they wish?

Are there smoking and non-smoking areas?

7. Are wheelchairs, walking frames and other mobility aids readily available?

Is there easy access for their use throughout the home, for example lifts if appropriate?

8. Do residents have access to a garden or other private outdoor area with or without benefit of seating and tables?

Are there any steps in or around the home?

9. Is the home near to family and friends?

10. Is it convenient for shops and public transport?

11. What are the surroundings like?

B. Care

1. Were you made welcome on arrival?

Is there a fresh and welcoming atmosphere?

Does it seem a happy place?

2. Are residents treated with respect, consideration and affection?

Do they have a degree of privacy if they wish it?

3. Are residents allowed to choose where to be and what to do?

Are there any restrictions on visiting times for family, friends and other guests?

Can visitors stay overnight?

Are between meals refreshments readily available to residents and/or their guests?

Can you choose what time to get up and go to bed?

4. Do residents enjoy the benefit of visits from hairdresser, chiropodist, dentist, physiotherapist and

other support agencies?

5. Are trips and excursions arranged for those able to enjoy them?

6. Are you satisfied with arrangements for spiritual needs?

7. Is the food wholesome, varied and interesting?

Have you been provided with copies of typical menus?

Can your diet be catered for?

8. Are drugs and medicines adequately stored and their issue supervised?

Can you have a choice of GP?

9. Does the home provide a brochure accurately describing its facilities, services, aims and objectives?

10. Will you be offered a formal and comprehensive contract of residence which allows, among other things, for a one month assessment before financial commitment and which makes provision for the continuation of care should a move of home become necessary following a change in physical or mental state? Note how much notice is required on either side to cancel the contract.

11. Are hobbies and activities catered for and encouraged?

C. Professional conduct

1. Do the staff appear to have a caring attitude towards residents?

2. Does the staff duty rota provide continuous 24-hour cover by competent staff?

3. Does the home operate a standard procedure to assess the care needs of the potential resident?

4. Is information on residents stored confidentially?

5. Were you permitted/encouraged to talk in private to existing residents to seek their views on the suitability of the home?

Do the residents look happy and well cared for?

6. Does the home make provision for short-term accommodation for relatives of seriously ill residents?

D. Finances

1. Can you afford the fees on a long term basis?

2. How often does the home increase the fees?

Will you be able to afford regular increases?

Will you have to move if you can’t?

3. Are the fees payable in advance? If so, is there a refund if you leave?

4. What do the fees include?

Is there an extra charge for:- laundry, hairdressing, chiropody, extra care, incontinence pads and sheets, newspapers, toiletries, physiotherapy?

5. What proportion of the fees are payable in the case of temporary absence (such as holidays or hospital admission)?

For copies of the latest Care Quality Commission (CQC) reports visit: www.cqc.org.uk

How

to pay for residential or nursing

Sefton Adult Social Care charge for places they arrange in care homes. The amount you will have to pay for your accommodation will depend upon how much income and assets you have. The method of charging is determined nationally.

Sefton’s residential and nursing home fees are set by the Council Members annually in line with the budget and they will only contribute according to these rates.

Some homes may charge a higher fee than Sefton’s agreed rates. If this is the case you and your relatives will need to consider topping up these fees. This arrangement is known as a top up.

You are advised to discuss your particular circumstances with your social worker.

If you have capital or savings over £23,250 the Local Authority will not normally be party to a permanent placement arrangement. You can still receive an assessment and advice.

Following your care assessment you will be contacted by a Financial Assessment Officer who will carry out a financial assessment and answer any questions you may have.

Long-term care

The amount you have to pay for long-term care in a residential or nursing home also takes into account your financial resources. If you have assets worth more than £23,250, either in your own right or as your share of capital held jointly with a spouse/partner, you will have to pay the full cost of the residential or nursing home from the start of the placement.

After the first 12 weeks of your long term placement the financial assessment will also take into account any property you own and occupy as your main residence.

If your financial resources are tied up in the house, Sefton Council may be able to help you with care home costs prior to its sale by entering into a deferred payment agreement. The money that the Council has spent will be recovered when the house is sold. For more details on paying for care and the deferred payment scheme visit: https://www.sefton.gov.uk/social-care/adults/paying-for-care/

The value of your house will be disregarded if any of the following apply:

• it is occupied by your partner (except where you are estranged or divorced)

• it is occupied by a relative or person you are responsible for who is either: aged 60 or over a child under 18 incapacitated

Short-term or temporary care

If you need short-term or temporary care in a residential or nursing home the value of your home is not taken into account in your financial assessment. However, if you have assets worth more than £23,250, either in your own right or held jointly with your spouse/partner, you will have to pay the full cost of the care from the start of the placement.

Services should not start until all assessments are complete and the request for services or financial support has been agreed by the Adult Social Care Department.

You should tell the Department for Work and Pensions (DWP) if you move into a home and of any subsequent change of circumstances. Attendance Allowance, Disability Living Allowance (care component) or Personal Independence Payments (daily living element) will usually stop after 28 days in a care home including short term and hospital admission.

All services are regularly reviewed and may be amended or withdrawn if circumstances change.

Care Quality Commission

The CQC

What is the Care Quality Commission?

The Care Quality Commission is the independent regulator of health and adult social care in England. Their aim is to make sure that better care is provided for everyone, whether that is in hospital, in care homes, in people’s own homes, or elsewhere.

In 2014 CQC introduced a new methodology for inspection and as a result, on completion of an inspection CQC will rate the care provider as either Excellent, Good, Requires Improvement or Inadequate by evaluating:

• Is the service safe?

• Is the service effective?

• Is the service caring?

• Is the service responsive?

• Is the service well led?

Care homes are required to display the rating awarded in a public place at the establishment for which this was given.

Which services are regulated?

Irrespective of whether they are provided by the private, voluntary or Local Authority sector, the Commission now regulates a range of services including:

• Care Homes for adults, older people and those with learning and physical disabilities

• Domiciliary Care Agencies

• Private and Voluntary Hospitals and Clinics

• Nurse Agencies

• Doctors and Dentists

For more information about the Commission

To find out more about the work the Commission undertakes in Sefton contact the Area officer responsible for Care Homes in Sefton:

Care Quality Commission National Customer Service Centre Citygate, Gallowgate Newcastle upon Tyne NE1 4PA

Tel: 03000 616161 Email: enquiries@cqc.org.uk

To see up to date inspection reports visit: www.cqc.org.uk

Nursing Care Homes

As at October 2022

North Sefton

Name/address

Abbendon

45 Scarisbrick New Road, Southport PR8 6PE

Argyle Park 9 Park Road, Southport PR9 9JB

Ascot Lodge 38 Chambres Road, Southport PR8 6JQ

Ashcroft House

10/12 Elson Road, Formby L37 2EG

Birch Abbey 55 Alexandra Road, Southport PR9 9HD

Birkdale Park

6 Lulworth Road, Birkdale, Southport PR8 2AT

Blair House 18 Roe Lane, Southport PR9 9DR

Burgess Manor 100 Fleetwood Road, Southport PR9 9QN

Byng House

30 Promenade, Southport, PR8 1QU

Contact details

Tel: 01704 538663

Tel: 01704 539001

Tel: 01704 538470

Tel: 01704 874448

Tel: 01704 410010

Tel: 01704 566055

Tel: 01704 500123

Tel: 01704 544242

Tel: 01704 776111

Dale Park

221 Meols Cop Road, Southport PR8 6JU

Elm House

43 Cambridge Road, Southport PR9 9PR

Formby Manor Care Centre Liverpool Road, Formby L37 6BU

Freshfields Care Home with Nursing Physical Disabilities

30 College Path, Formby L37 1LE

Halcyon House

55 Cable Street, Formby L37 3LU

Hesketh Park Lodge

61 Albert Road Southport PR9 9LN

Holly Bank Nursing Home 27 Park Road, Southport PR9 9JL

Lakeside View 68-69a Promenade, Southport PR9 0JB

Lyndale

9 Rawlinson Road, Southport PR9 9LU

Manchester House 83 Albert Road, Southport PR9 9LN

Margaret Roper House

447 Liverpool Road, Southport PR8 3BW

Tel: 01704 501780

Tel: 01704 228688

Tel: 01704 339090

Tel: 01704 870119

Tel: 01704 833350

Tel: 01704 772222

Tel: 01704 530748

Tel: 01704 545054

Tel: 01704 543304

Tel: 01704 534920

Tel: 01704 574348

Client Group No of Beds

Dementia 24

Older People 31

Older People 18

Older People 31

Dementia Older People Nursing

49 11

Older People 36

Young Mental Health 41

Older People, Dementia, Young Mental Health, Physical Disability

Dementia

Mental health conditions Physical disabilities Sensory impairments

30

36

Dementia 46

Older People 14

Older People 45

Learning Disabilities Physical Disabilities Mental Health

60 (45 N & 15 EMIN)

Older People 40

Older People Dementia 79

Older People 16

Dementia 45

Older People 25

Older People, Physical Disability 67

Mental Health 23

North Sefton

Name/address

Millbrook House

39/41 Birch Street, Southport PR8 5EU

Revitalise Sandpipers

The Fairway, Southport PR9 0LA

Tudor Bank

2 Beach Road, Southport PR8 2BP

Westcliffe Manor

21 Westcliffe Road, Southport PR8 2BL

Willows

10 Weld Road, Southport PR8 2AZ

Contact details

Tel: 01704 539410

Tel: 01704 538388

Tel: 01704 569260

Tel: 01704 562630

South Sefton

Name/address

Byron Court

Gower Street, Bootle L20 4PY

Cambridge Court

17-19 Cambridge Road, Waterloo L22 1RR

Ivy Gate Lodge

71 Scarisbrick New Road Southport PR8 6LF

James Page House

Parkhaven Trust, Deyes Lane, Maghull L31 6DJ

Orrell Grange

43 Cinder Lane, Bootle L20 6DP

Sage Care Kemp Lodge (with Green Heys) Park Road, Waterloo

St Josephs Hospice Association (Jospice) Ince Road, Thornton

St Nicholas 21 St Nicholas Drive, Netherton

The Beeches

Liverpool Road South, Maghull,

Warren Park 66 Warren Road, Blundellsands

Willow Gardens Care Home St Edmonds Road, Bootle

Quality

Client Group No of Beds

Dementia 60

Physical Disability Respite Care 38

Dementia Mental Health 10

Older People 30

Tel: 01704 560303 Older People 30

Contact details

Tel: 0151 922 0398

Tel: 0151 928 2249

Tel: 01704 775555

Tel: 0151 531 8702

Tel: 0151

Tel: 0151

Tel: 0151

Tel: 0151

Tel: 0151

Tel:

Tel: 0151

www.cqc.org.uk

Client Group No of Beds

Older People Dementia 44 8

Older People Dementia 17 34

Older People 72

Older People 36

Older People

Older People Dementia 31

End of life care 29

Older People Learning Disability Dementia

Dementia

26

Older People 38

Older People Physical Disability

Residential Care Homes

As at October 2022

North Sefton

Name/address

Abbotsbury

25 Park Road, Southport PR9 9JL

Abingdon

48 Alexandra Road, Southport PR9 9HH

Acacia Court

17/19 Roe Lane, Southport PR9 9EB

Ann Slade Care Home

5 Mornington Road, Southport PR9 0TS

Avalon Care Home

24 Duke Street, Southport PR8 1LW

Benridge

53 Queens Road, Southport PR9 9HB

Birkdale Village

20 Crescent Road, Southport PR8 4SR

Boscobel

1 Preston Road, Southport PR9 9EG

Brunswick (The)

2-4 Lord Street, Southport PR8 1QD

Cedar Grange

3-7 Pilkington Road, Southport, PR8 6PD

Cherry Tree Lodge

40/42 Knowsley Road, Southport PR9 0HW

Connell Court

20 Weld Road, Southport PR8 2DL

Daffodil Lodge

7-9 Albany Road, Southport PR9 0JE

Dalemain House

19 Westcliffe Road, Southport PR8 2BL

Dovehaven House 58 Moss Road, Birkdale, Southport, PR8 4JQ

Dovehaven Residential Care Home 22 Albert Road, Southport PR9 0LG

Edge Hall Care Home 21 Knowsley Road, Southport PR9 0HN

Ellerslie Court 38 Westcliffe Road, Southport PR8 2BT

Garswood

32 Trafalgar Road, Southport PR8 2EX

Glade, The 32 Lancaster Road, Southport PR8 2LE

Good Companions

113 Roe Lane, Southport PR9 7PG

Hampton Court

34 Scarisbrick New Road, Southport PR8 6QE

Hollies, The 7 Mornington Road, Southport PR9 0TS

Contact details

Tel: 01704 537117

Tel: 01704 533135

Tel: 01704 541034

Tel: 01704 535875

Tel: 01704 541203

Tel: 01704 530378

Tel: 01704 564801

Tel: 01704 537611

Tel: 01704 535786

Tel: 01704 536286

Tel: 01704 501237

Tel: 01704 560651

Tel: 01704 533836

Tel: 01704 568651

Tel: 01704 564 259

Tel: 01704 548880

Tel: 01704 541643

Tel: 01704 568545

Tel: 01704 568105

Tel: 01704 566699

Tel: 01704 220450

Tel: 01704 532173

Tel: 01704 541506

Client Group No of Beds

Older People Dementia 21

Learning Disability 9

Dementia 27

Dementia 24

Older People/ Dementia 20

Dementia 27

Older people 19

Older people 16

Older people 55

Dementia 26

Older People 29

Older People 37

Dementia 27

Older People 24

Older People 40

Older People 40

Learning Disability 40

Physical Disability 12

Older People 15

Older People 42

Dementia 25

Dementia 31

Older People 20

North Sefton

Name/address

Lancaster Court

21 Lancaster Road, Southport PR8 2LF

Locharwoods

23 Carrs Crescent, Formby L37 2EU

Locharwood of Birkdale 45 York Road, Southport PR8 2AY

Marina Care Home 109 Leyland Road, Southport PR9 0JL

Maryland Residential Home

7 School Lane, Formby L37 3LN

Melrose Court 74 Cambridge Road, Southport PR9 9RH

New Directions Chase Heys

26 Chase Heys, Off Bibby Road, Churchtown, Southport PR9 7LG

Northern Counties Eventide 36 Lancaster Road, Southport PR8 2LE

Parklands Lodge 80 Park Road, Southport, PR9 9JL

Peacehaven

101 Roe Lane, Southport PR9 7PD

Promenade Rest Home 10/12 The Promenade, Southport PR8 1QY

Rosebank 52 Leyland Road, Southport PR9 9JQ

Sandley Court 39 Queens Road, Southport PR9 9EX

Southport Rest Home 81 Albert Road, Southport PR9 9LN

Spinal Unit Action Group 6 Weld Road, Southport PR8 2AZ

St Joseph’s Home Blundell Avenue, Freshfield, Formby L37 1PH

St. Vincents 33-35 Leicester Street, Southport PR9 0EX

Thomas Henshaw Court – Anchor Trust 105 Norwood Road, Southport PR8 6EL

Woodlands Care Home

1-2 Albert Place, The Promenade, Southport PR9 0DT

Woodlands Lodge Care Home 105 Church Road, Formby L37 3ND

Woodlands Manor 21-23 Chambres Rd, Southport PR8 6JG

Contact details

Tel: 01704 569105

Tel: 01704 832047

Tel: 01704 564001

Tel: 01704 533184

Tel: 01704 873832

Tel: 01704 226177

Tel: 01704 214279 Email: chase@ndirections.co.uk

Tel: 01704 568019

Tel: 01704 771111 opt 2

Tel: 01704 227030

Tel: 01704 538553

Tel: 01704 535548

Tel: 01704 545281

Tel: 01704 531975

Tel: 01704 563633

Tel: 01704 872 132

Client Group No of Beds

Older People 30

Older People 18

Older People 18

Older People 33

Older People 30

Older People 18

Older People Respite Intermediate Care (Short stay only and day care)

19 11

Older People 29

Older people Dementia 21 23

Older People 55

Older People 49

Learning Disability 17

Older People 23

Older People 25

Physical Disability 12

Learning Disability 36

Tel: 01704 546386/ 0208 9592257 Head Office Older people 13

Tel: 0800 085 4227

Tel: 01704 500850

Tel: 01704 774444 opt 2

Tel: 01704 544848

Older People 43

Older people 20

Older people Dementia 22 18

Dementia 26

Residential Care Homes

As at October 2022

South Sefton

Name/address

Abbegale Lodge

9-11 Merton Road, Bootle L20 3BG

Afton Lodge

9/15 St Catherines Road, Bootle L20 7AL

The Beeches

Liverpool Road South, Maghull, Liverpool L31 8BR

Cambridge Court

19 Cambridge Road, Waterloo, L22 1RR

Cloisters

5 Abbotsford Road, Blundellsands L23 6UX

Craignair

3 Blundellsands Road West, Blundellsands L23 6TF

Damfield Gardens

1 Bournehurst Drive, off Damfield Lane Maghull, Liverpool L31 3FA

Formby Manor Liverpool Road, Formby L37 6BU

Hawthorne Lodge 164/166 Hawthorne Road, Bootle L20 3AR

Nazareth House Liverpool Road, Crosby L23 0QT

New Directions Aintree Lane Short Breaks Service

89 Aintree Lane, Aintree L10 2JJ

New Directions Hudson Rd

2 Hudson Road, Maghull L31 5PA

New Directions James Dixon Court Harrops Croft, Bootle L30 0QY

New Directions Poplars

2 Poplar Street, Southport PR8 6DX

Orchard Lodge 32 Gordon Road, Seaforth L21 1DW

Palmyra 38 Great Georges Road, Waterloo L22 1RD

Roxburgh House Roxburgh Road, Bootle L20 9PS

St Jude’s

6 Warren Road, Blundellsands L23 6UB

Thornton Hall & Lodge 16-18 Tanhouse Road, Thornton L23 1UB

Tithebarn

Moor Lane, Crosby L23 2SH

Woolston Mead 4 Beach Lawn, Waterloo L22 8QA

Contact details

Tel: 0151 922 3124

Tel: 0151 922 6183

Tel: 0151 332 1386

Tel: 0151 928 2249

Tel: 0151 924 3434

Tel: 0151 931 3504

Tel: 0151 526 8685

Tel: 01704 339090

Tel: 0151 933 3323

Tel: 0151 928 3254

Tel: 0151 526 0090 Email: aintreehudson@ndirections.co.uk

Tel: 0151 531 9595 Email: aintreehudson@ndirections.co.uk

Tel: 0151 705 0320/1 Email: james.dixon.court@ndirections.org

Tel: 01704 535118 Email: poplars@ndirections.co.uk

Tel: 0151 474 6375

Tel: 0151 949 0529

Tel: 0151 525 7547

Tel: 0151 924 8427

Tel: 01423 859 859

Tel: 0151 924 3683

Tel: 0151 928 3796

Client Group No of Beds

Older People Dementia and Mental Health

41

Older People 27

Dementia 29

Dementia 17

Dementia 20

Dementia 21

Dementia 67

Dementia Older People 33 29

Older People 25

Older People 64

Learning Disability 4

Learning Disability 6

Older People 30

Older People and Physical Disabilities 26

Mental Health 15

Older People and Dementia 37

Older People 17

Older People Dementia 48 48

Older People Dementia 32 10

Older People 28

Useful

Adult Social Care

Contracts & Commissioning Section, Magdalen House, Trinity Road, Bootle L20 3NJ

Telephone 0151 934 3779

Welfare Rights, Magdalen House, Trinity Road, Bootle L20 3NJ

Telephone 0151 934 3660

Adult Social Care

For further information about our services contact 0345 140 0845 and an operator will take some brief details and get a member of the adult social care team will call you back.

Advocacy Services

Healthwatch Sefton

Suite 3B, 3rd Floor, North Wing, Burlington House, Crosby Road North, Waterloo, Merseyside L22 0LG Freephone 0800 206 1304

Sefton Advocacy

Unit 15 & 16 The Shakespeare Centre, 43-51 Shakespeare Street, Southport, PR8 5AB. Telephone: 01704 500500. Email info@seftonadvocacy.org

People First Sefton (Learning Disability)

Tel: 0151 329 2137

VoiceAbility (All adults)

Tel: 0151 207 7557

Domiciliary Care Agencies

CRG Homecare

Unit 20, The Shakespeare Centre, 43-51 Shakespeare Street, Southport, Merseyside, PR8 5AB 01704 829 019 southport@crghomecare.uk.com

New Directions

10 Magdalen Square, Bootle L30 5QH

0151 347 7834 lorna.irving@ndirections.org

Local Solutions

286-316 Scotland Road, Liverpool, Merseyside, L5 5AE

0151 305 9987 ebyrne@localsolutions.org.uk

ICare

Suite A ground floor office, Sefton House, Bridle Road, Bootle, L30 4XR

0151 705 0812 seftoncare@icaregroup.co.uk

Other organisations

Sefton Council for Voluntary Services

Suite 3B, 3rd Floor, North Wing, Burlington House, Crosby Road North, Waterloo, Merseyside L22 0LG Telephone 0151 920 0726

Sefton Carers’ Centre, 27-37 South Road, Waterloo, Merseyside L22 5RF Telephone 0151 288 6060 www.sefton-carers.co.uk It provides information and support for people who are caring for a relative, friend or neighbour who is frail or has a disability or long-term illness. Drop in for information and support 9am to 5pm Mon to Thurs, 11am to 4.30pm Fri.

Care Quality Commission

National Customer Service Centre, Citygate, Gallowgate, Newcastle NE1 4PA Telephone 03000 616161 www.cqc.org.uk

Sefton Integrated Care Partnership

Magdalen House, 30 Trinity Road, Bootle, Merseyside, L20 3NJ Email: Southsefton.ccg@nhs.net Tel: 0151 317 8456 https://www.cheshireandmerseyside.nhs.uk/

PALS Patient Experience Team

Freephone: 0800 218 2333 Email: cmcsu.pals@nhs.net

Small Aids and Adaptations

Feelgood Factory: 0151 291 8027/8010 Sefton Community Equipment: 0151 288 6208 Sefton CVS: 01704 501024 ext 214 Community Service Station/Shopmobility: 0151 288 6885

FRESHFIELDS

The home welcomes Service Users funded by Social Services and those who are privately paying clients. This home is inspected and accredited by CQC, in accordance with statutory government regulations. Afton Lodge also currently holds an Investors in People Award.

Our dedicated staff are headed by an Experienced Registered Manager, who has many years experience in caring for the elderly. Our manager provides hands-on supervision to maintain our tradition of excellence. All Staff are DBS checked and trained to an appropriate level, many with NVQ qualifications. Accommodation is fully inclusive of laundry. Our trained chefs prepare a wide range of home cooked food using fresh local produce. The choice is based on traditional recipes and daily alternatives are provided at every meal time. Special diets are also catered for.