The Pulse Autumn 2021 by Octagon D&M Ltd

Autumn 2021 | issue 17

THE

North West Anglia

NHS Foundation Trust

Team NWAngliaFT Annual Outstanding Achievement Awards 2021 P11-14

BRINGING MEMBERS, STAFF AND PATIENTS THE LATEST TRUST NEWS

PLACING YOU IN THE DRIVING SEAT OF YOUR CARE P5

WELCOME FROM THE

Clinical Teams help shape our future hospital

Chief Executive Welcome to the Autumn edition of The Pulse magazine. I suspect many of us (including me) are struggling to accept that it is Autumn already – especially when we have had another challenging year impacted by ongoing restrictions of the Covid-19 pandemic. I hope that despite this you have managed to enjoy your summer, by meeting up with loved ones, finding time to relax and have a holiday. Now, as we head towards the end of 2021, I have a plea to make: Please help us by doing all you can to prepare for the illnesses that winter can bring. This includes making sure you stock up on over-the-counter medicines, get vaccinated against the flu and keep on top of your repeat prescription requests to your GP. It sounds simple, but by taking these practical steps of self-care and prevention, we can help keep at bay those common winter ailments from taking hold and resulting in you needing a trip to hospital. Turn to page 6 for some information on how we are helping both our staff and patients be ready to take on the winter illnesses. In this edition, we also bring you information on our newest facility, the Urgent Treatment Centre (UTC) that has been opened at Peterborough City Hospital. The UTC opened on 1 July along with the relocated GP Out Of Hours Service. I would like to thank all the staff involved in creating the new UTC and associated services. They have done a great job in streamlining the service and improving patient experience. See pages 4 and 5 for more information on this and lots of other exciting news on how we are developing our sites to improve patient services.

Neonatal units receive funding from the UNICEF UK Baby Friendly Initiative to become fully accredited

I’m not just…. campaign launches

I would like to invite you to join us at our Annual Public Meeting on 5 October 2021 where we will present our annual reports and accounts and an update on our performance from 2020-21. This meeting will be held virtually, and there will be the opportunity for you to put questions to our Trust board in advance so that they can be responded to at the event. Turn to page 20 for more details on how you can take part. Finally, if you have picked up a copy of this magazine during a visit to one of our hospitals, why not sign up to become a member of our Foundation Trust? As a member you can receive a free copy of The Pulse every quarter – either by post or online – so you can keep up to date with what’s happening in your local hospital. Becoming a member is free and easy to do – either call our communications team on 01733 678024, email: nwangliaft.membership@nhs.net or visit our website (www. nwangliaft.nhs.uk) to complete the online application form.

Trust Laboratory is the first in the NHS to go fully digital

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Caroline Walker Chief Executive

Contact Us The Pulse magazine is compiled by the Communications Team at North West Anglia NHS Foundation Trust. If you have any comments, or would like to make a suggestion about a subject you would like to read about in our magazine, please call the Communications Team on 01733 678024 or email: Nwangliaft.communications@nhs.net

Cancer Wellbeing Service patient giving back following treatment

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COVID-19 RESPONSE

COVID-19 MEASURES REMAIN IN PLACE AT OUR TRUST Over the last couple of months things have changed outside of our hospitals. Covid-19 measures were lifted on 19 July and thereafter, further restrictions about international travel and self-isolation have been adapted. Within our hospitals however Covid-19 secure measures have remained in place, undergoing a constant review in order to ensure our hospitals are the safest they can possibly be for our patients. Patients, visitors and staff have continued to wear a mask or visor, maintain the two metre

social distancing rule and utilise the hand sanitisation stations when entering or exiting each area of the hospital. Jo Bennis, Chief Nurse for North West Anglia NHS Foundation Trust, said: “I would like to thank everyone for adhering to our safety advice and doing their bit to continue to protect our patients and themselves. These measures really do make a difference to help minimise the spread of the virus.” For more information on our visiting restrictions please see the Trust website and social media channels for details.

When accessing our Hospitals If you are coming into one of our hospitals for an outpatient appointment or to visit our Urgent and Emergency Care facilities, please help us keep our patients, staff and you safe by adhering to the following guidance: • Please ensure you wear a face mask or covering at all times within our hospital, unless you are exempt. It is important that your mask covers your mouth and nose in order to effectively reduce the spread of germs. • Anyone accessing our buildings are asked to hand sanitise as they enter and exit the hospital, and on entry to and exit from the department they are visiting. Our hand sanitisation stations are clearly labelled. • To help everyone maintain social distancing, we ask that everyone keeps to the left when traveling around our hospitals. When waiting in line, please observe the floor stickers clearly marking where you should stand.

Stay connected with loved ones in our hospitals There are a number of ways you can stay connected to your loved ones in our hospitals, but our Letters to Loved Ones initiative helps families and friends send messages and family photos to patients staying on wards across our hospitals. These are printed and handed to patients to read and keep.

Please be assured that where a patient isn’t able to read their letter, a member of staff will read it to them. Messages can be sent via email: nwangliaft.lettersforlovedones@nhs.net – please ensure your email includes the patient’s name, hospital name, the ward they are being cared for on and the bay they are in (if known).

TRUST DEVELOPMENTS

CLINICAL TEAMS HELP SHAPE OUR FUTURE HOSPITAL We are hugely grateful to members of our clinical teams at Hinchingbrooke Hospital for taking time out of their busy roles to help us plan what our hospital will be like in the future. Staff members joined a workshop session hosted by the Trust’s Strategy Team on 27 July to scope out the facilities and equipment we will need to provide services that are fit for the future needs of our patients. This included exciting conversations around digital innovation, that will enable us to use enhanced imaging equipment to diagnose patients faster and improve the efficiency of their journey from admission to discharge. In addition, they discussed technical advancements such as the use of robotics in our theatres and running services with a zero-carbon footprint. Joyce Hartzenberg, Deputy Director for Strategy and Transformation, said: “This was an exciting and thought-provoking session and I would like to thank the clinical teams who took part for their insight and ideas. We will be using their input as part of our submission for funding in the Hospitals Improvement Programme 2 (HIP2) which, if successful, will enable us to fully

Aerial view of Hinchingbrooke Hospital

redevelop our hospital site. We will submit our bid to our regulator in September and expect to hear the outcome as part of the Government’s Comprehensive Spending Review due for publication in the Autumn.” The Hinchingbrooke Hospital Redevelopment Programme is a threephase programme to redevelop the hospital. Phase 1 consisted of improvement works to the urgent and emergency care

facilities on the site and were successfully completed in December 2020. Phase 2 comprises the creation of a new, purposebuilt operating theatres block located between the main hospital site and the Treatment Centre. This plan has already received approval from the local planning authority and a full business case is being submitted to our regulator in mid-August. Phase 3 involves a full redevelopment of the remaining Hinchingbrooke estate.

Urgent Treatment Centre now open at Peterborough City Hospital The Urgent Treatment Centre (UTC) at Peterborough City Hospital (PCH) opened its doors on Thursday 1 July, after years of planning and months of building work. The new modular build was part of a wider piece of work to improve Urgent and Emergency Care at PCH by providing a one-stop point of care for patients that cannot be seen by a GP, local pharmacist or selftreat at home. “It was fantastic to see everyone’s hard work come to fruition with the UTC,” says Phil Walmsley, Chief Operating Officer. “We are already seeing the difference in terms of lessening the impact of attendances to our emergency department by being able to redirect patients who attend with minor

suitable for their needs. If they are asked to attend the UTC then an appointment will be given so patients aren’t sat in the waiting room for long periods.

UTC staff members moments before the UTC opened on July 1

injuries and ailments, to the UTC. Our emergency department can then focus on looking after our sickest patients.” Patients who think they need to see someone in the UTC are asked to call NHS 111 first so they can receive appropriate clinical advice about which service is most

“We want to ensure our patients aren’t being passed from pillar to post to receive the care they need,” says Dr Athar Yasin, Emergency Department Consultant and Clinical Lead. “Having the UTC on site, we’re able to streamline our patients so they’re receiving the right care, in the right place, first time.” The UTC is open 8am to 8pm, seven days a week and if you call outside of these hours then you may be offered a GP out of hours appointment which also runs from the UTC.

PLACING YOU IN THE DRIVING SEAT OF YOUR CARE

If PIFU is suitable for you, your healthcare professional will discuss your condition with you and add your name to the PIFU appointment list. Instead of being given routine follow-up clinic appointments, you will be able to contact the service directly to arrange a follow-up appointment if you feel you need it. Cancer patients at the Trust will be encouraged to participate in conversations

undergone digitisation

Our transformation to becoming a digital hospital

Some patients at North West Anglia NHS Foundation Trust will be offered a ‘patient initiated follow up’ appointment (PIFU). This type of appointment allows you to arrange a follow-up for yourself as and when you need it. You can arrange an appointment for yourself based on your individual symptoms, and receive guidance when you need it. This is an alternative to a routine follow-up appointment which can be a source of stress and expense, and which you may not always find helpful unless you have a specific concern you wish to discuss with your healthcare professional.

Health Records at Hinchingbrooke have

that explore the management of their own health and wellbeing via a Holistic Needs Assessment (HNA). This HNA recognises the patient’s needs and the things that matter most to them. The HNA addresses areas of concern (for example financial, housing, cancer treatment) and identifies outcomes and actions to resolve these. A Personalised Care and Support Plan (PCSP) is a key tool to integrate the patient’s experience of all the services they access so they have one joined-up plan that covers their health and wellbeing needs while on their cancer pathway here at the Trust.

In March 2021 North West Anglia NHS Foundation Trust was named as one of the 32 NHS organisations to benefit from the second wave of the Digital Aspirant programme funding. The programme funding of £250,000 is intended to develop a digital strategy and business case that will help to develop our use of digital technology, transforming and improving our services to patients. The Digital Aspirant programme helps NHS trusts raise their digital maturity by supporting organisations to deliver a set of core capabilities, reducing the gap between the levels of digitisation across the NHS. So far 59 NHS Trusts have been included in the programmes plans.

New Cardiac Catheterisation Laboratory opens at Peterborough City Hospital A new cardiac catheterisation laboratory opened at Peterborough City Hospital in July. The new laboratory will provide significant improvement to the image quality for diagnostic cardiac angiography and permanent pacing. Cardiac catheterisation is an invasive diagnostic procedure that provides important information about the structure and function of the heart. It usually involves taking X-rays of the heart’s arteries using a technique called coronary angiography. Coronary angiography can be used to help diagnose heart conditions, plan future treatments and carry out certain procedures. Jo Porter, Consultant Cardiologist and Clinical Lead for Cardiology said, “We are delighted to open the new cardiac catheterisation lab. The upgrade to a new Philips Azurion system has brought significant improvement and will help to maximise the level of care we provide patients.”

HEALTH FOCUS – MOVING TOWARDS WINTER Is your medicine cabinet autumn and winter ready? When was the last time you updated your medicine cabinet stash? Stock up! Make sure you keep your medicine cabinet stocked up with essentials to treat minor illnesses and ailments: • Paracetamol or aspirin • Indigestion medicine • Anti-diarrhoeal medicine • Rehydration mixture • Thermometer • First aid kit including plasters, bandages, antiseptic and sterile dressings

Choose wisely this autumn

LONG COVID CLINIC OPENS AT THE PETERBOROUGH CITY CARE CENTRE North West Anglia NHS Foundation Trust are pleased to have opened a Long Covid assessment service in July at the Peterborough City Care Centre. The opening supports the NHS England and NHS Improvement five-point plan to support patients suffering ongoing effects of Covid-19 as well as a national commitment to establish postCovid-19 assessment clinics across England. Post Covid Syndrome, or Long Covid, describes ongoing symptoms related to a Covid-19 infection 12 weeks after the initial illness. The symptoms are varied but predominantly relate to chronic fatigue and breathlessness. Staff from the clinic are hopeful that most Long Covid patients will make a good recovery over time but understand the devastating effect these symptoms have and that these patients may need an individualised plan of therapy or specialised referral as part of this. Access to the service is via primary care referral from the patient’s GP to the Cambridgeshire and Peterborough Foundation Trust (CPFT) after simple investigations into physiological symptoms have been concluded. The CPFT are the sole point of booking to Long Covid clinic following a multi-disciplinary team review and pre-screening.

The team at the Peterborough City Care Centre

The clinic offers ongoing physiological assessment and multi-professional advice to best support the complex symptom history these patients report. We are especially pleased to have established the clinic by working together across the region between Cambridge University Hospitals, Cambridgeshire and Peterborough Foundation Trust and General Practice Nursing to support and deliver multi-disciplinary care both in clinic and by onward referral for help and therapy.

Staff get winter ready When you think you need A&E, just think 111 first. 111 will help you right away. And if you need urgent care, 111 can book you in to be seen quickly and safely.

How NHS 111 works You answer questions about your symptoms on the website, or by speaking to a fully trained adviser on the phone. You can ask for a translator if you need one.

Staff across North West Anglia Trust, which covers Peterborough City, Hinchingbrooke, Stamford, Ely and Doddington hospitals, will begin the winter season by rolling up their sleeves and being vaccinated as part of the Trust’s annual flu campaign. We’re also hoping staff will be offered a Covid booster from September as part of the planned national rollout to ensure the protection they have from first and second doses is maintained ahead of the winter, and against new variants.

working day.

This year a dedicated immunisation team will be created to vaccinate staff on site. The team will provide an appointment system, encouraging more staff to be vaccinated without having to take time out of their

The Trust is strongly encouraging all members of TeamNWAngliaFT to have the flu and Covid boosters to not only protect our patients from the virus, but also help keep their loved ones flu free this winter.

Senior Health Care Assistant, Marcus receiving his flu jab last year

MATERNITY

TRUST MATERNITY SERVICES NOMINATED FOR PATIENT SAFETY AWARD Maternity Services at Peterborough City and Hinchingbrooke Hospitals have been shortlisted in the Patient Safety Awards 2021. The team’s entry ‘Hypoxia in labour tool’, has been entered into the Maternity and Midwifery Initiative of the Year category. A total of eight hospitals, including North West Anglia NHS Foundation Trust, have been shortlisted as finalists. The Patient Safety Awards celebrate teams who continue to push the boundaries of patient safety and passionate about driving cultural change to minimise risk and enhance quality of care. Due to the current situation the second

stage of judging will be taking place online via Zoom and will consist of a 10 minute presentation, giving three reasons why the individual should win, followed by a further 10-15 minutes of questions from the panel covering the entry and presentation. Ruth Tobin, Fetal Monitoring Lead Midwife at North West Anglia NHS Foundation Trust said: “I am incredibly proud of the maternity team at our hospitals and the way in which they have embraced change in order to improve safety for the women and babies. The team continues to strive towards giving the best, evidence based practice.”

Dr Manjula Samyraju, Consultant Obstetrician and Gynaecologist and Safety and Intrapartum lead at the Trust said: “We are committed to delivering improved outcomes for our patients, and to be chosen among the other incredible nominees is a wonderful achievement. This nomination has been a tremendous boost to staff at our organisation and I am sure it will bolster our continued efforts to improve our services to pregnant women.”

Neonatal units receive funding from the UNICEF UK Baby Friendly Initiative to become fully accredited The Neonatal Intensive Care Unit at Peterborough City Hospital and the Special Care Baby Unit at Hinchingbrooke Hospital have been granted full funding from the UK Committee for UNICEF (UNICEF UK) to become fully accredited Baby Friendly units.

feeding training using the Baby Friendly curriculum. This training will enable staff to support families to achieve the Baby Friendly neonatal standards of:

The funding will support both units to complete stages 1, 2 and 3 of the Baby Friendly initiative. This is a three-year project, and will provide the units with access to the Baby Friendly team, peer support from other neonatal units, resources, training packages and conference places. All neonatal staff will continue to receive gold standard infant

• e nabling babies to receive breastmilk and to breastfeed when possible

Staff on NICU at Peterborough City Hospital

• s upporting parents to have a close and loving relationship with their baby

• v aluing parents as partners in their baby’s care. The units were two of 18 to receive the funding, with over half of the neonatal units in England and Wales applying.

Baby Bella

A thank you to Primrose “Just a quick message to say thank you so much to the amazing midwives and staff in primrose who supported myself and my husband through the labour and delivery of our little girl Isabella. “She was born Monday 2nd Aug at 11:33am after 39 hours of contractions, and we truly couldn’t have done it without all the help and encouragement the amazing ladies gave us. I couldn’t fault a single thing during our stay and am so grateful for the way everything went. The midwives were so incredibly encouraging and informative, I felt in such safe hands. “So to Rachel, Dee and Addie (present with another other amazing midwife when my baby was born in the birthing pool, we can’t remember her name I’m so sorry!) thank you so much girls. “I was very tired and so was my husband so if I have missed anyone’s name I apologise, all I know is that we didn’t meet a member of staff who wasn’t helpful and friendly. “You are all doing an amazing job and we are very lucky to have you “Love from April, John and baby Bella”

STAFF SPOTLIGHT

Health care assistant’s wonderful Captain Sir Tom artwork Beena Joseph, a Health Care Assistant in the Critical Care Unit at Hinchingbrooke, has put her artistic skills into practise by drawing an amazing picture of Captain Sir Tom Moore. Beena isn’t a professional artist but has been drawing since she was a child because it gives her a release and satisfaction. This has been especially important during the pandemic because looking after very sick patients in Critical Care has been difficult. Beena commented: “I feel lucky to work as part of a supportive and caring team, the pandemic has been hard for staff, patients and families. When I heard about Captain Tom’s NHS fundraising activities I decided to draw a portrait of him so staff and patients could look at him and be encouraged to do good things for society. “I also really enjoy creative activities such as dress making, clay modelling, bottle art and singing.”

‘I’M NOT JUST…’ CAMPAIGN LAUNCHES

A Nursing Associate from Ward A2 at Peterborough City Hospital has launched a campaign to focus on teamwork and the equal contributions everyone makes to provide outstanding care across our hospitals.

throughout the hospital.

Lauren Woods has created the ‘I’m not just…’ campaign to remind colleagues of how vital each role within a hospital is in providing good care and a good experience for our patients and visitors.

Caroline Walker, Chief Executive Officer for North West Anglia NHS Foundation Trust, said: “Everyone in our Trust has a valuable and equal place in TeamNWAngliaFT and we couldn’t provide outstanding care without the dedication of all our staff and partner organisation colleagues.

Lauren has held a variety of different roles within our Trust including a catering assistant, housekeeper, health care assistant and, most recently, a Nursing Associate. Lauren said: “I wanted to change how people approached me and see past the uniform, instead seeing the various roles and team supporting the care of patients

Steve Cooper works in the Patient Services Team.

Captain Sir Tom Moore

He says: “I’m very passionate about my job and go that extra mile. I work with a great team and we are very well thought of across the Trust. “Being a porter, we face different challenges

“Lauren’s campaign is truly inspiring and has already struck a chord with her colleagues on Ward A2. I’m pleased to learn Lauren is planning to share her idea with the rest of our staff across all hospitals in our Trust.”

Patient Services Team at Hinchingbrooke Hospital From being the first point of contact at the front of the hospital to helping patients connect to WiFi in order to reach loved ones, the Patient Services Team at Hinchingbrooke support patients and staff alike. When the volunteers were shielding, they were the link between relatives and loved ones, delivering belongings to patients and putting calls through on Switchboard.

Beena and her artwork of

“I created the ‘I’m not just…’ campaign to make people aware that it’s not about the uniform we wear, it’s the impact we can make together as a team.”

The patient services team at Hinchingbrooke Hospital

every day; no job is the same and we are a very busy department working a 24-hour roster, to keep the hospital running.” We are grateful to this team, who can make a world of difference to a relative or patient.

SUPPORTING OUR STAFF

MAKING EVERY DAY AN OUTSTANDING ONE IN OUR HOSPITALS Good To Outstanding is the name of our dedicated programme to help deliver improvements to life in our hospitals – for our patients, staff, volunteers and visitors. The programme is delivered under five different workstreams, all aimed at supporting our staff in their work, which, in turn, creates a better experience for our patients. These workstreams are: • Outstanding Health and Wellbeing • Outstanding People • Outstanding Patient Care • Outstanding Leadership • Outstanding Communications

support their health and wellbeing. This has been a key focus for the Trust in recognition of the impact the Covid-19 pandemic has had on our workforce. Joel Harrison, Chief Finance Officer and Health and Wellbeing workstream lead, said: “We are doing lots of work to help alleviate some of the pressure our staff have experienced in the past year. We have set up emotional wellbeing hubs where staff can access information and support should they need it, and we regularly signpost staff to activities they can take up outside of work to encourage them to switch off. “I look forward to working with our teams on more health and wellbeing activities over the winter months.”

Each workstream is led by a member of the Trust’s executive director team and has clear objectives to deliver over the next 12 months. The Good To Outstanding programme board meets regularly to review progress and track the development of the programme through all staff engagement activities.

Awesome August gives staff a wellbeing boost The Health and Wellbeing of staff is of paramount importance to the Trust. As part of the Good to Outstanding work stream, Awesome August was launched in order to provide added support to staff. Staff at the Trust have been through a challenging 18 months and the Awesome August initiative was created to encourage everyone to think about their own wellbeing, and that of those around them. In addition to highlighting the range of support the Trust have available for all staff, a week of activities were developed for staff to get involved in. The week kicked off with Menopause Monday, as staff were invited to a large discussion where they could learn more about menopause and also share knowledge and experience. On Tuesday the Trust explored foodrelated health and wellbeing with restaurants at both the Peterborough City and Hinchingbrooke sites supporting the initiative. Wellbeing Wednesday helped to give our staff a wellbeing boost and on Thursday staff were encouraged to take a well-earned short break. Finally, on Friday we celebrated all the good things we do every day, but often overlook in the hustle and bustle of life in our Trust.

The programme board members agreed to prioritise the development of the Outstanding Health and Wellbeing workstream in 2021, by creating more resources for staff to access to

Wellbeing Guardian role introduced to the Trust Meet Mark Sanderson, a NonExecutive Director and also North West Anglia NHS Foundation Trust’s first Wellbeing Guardian. The role of a wellbeing guardian is to be people focused, values driven and to challenge the Trust to ensure it includes an employee wellbeing aspect in everything it does. Having a place on the Trust’s board, ensures that Mark is perfectly placed to challenge the

status quo to empower a wellbeing culture across the Trust. He fully understands the importance of such a culture, particularly during the pandemic, “Our staff are so important to us, and they are the most valuable commodity in the NHS. So being in a role where I can impact positively on their wellbeing is incredibly rewarding. Ensuring our staff are healthy, helps to ensure our patients receive the best possible care.”

Mark Sanderson, Wellbeing Guardian

STAMFORD

Fundraising taking place for new Stamford Wellbeing garden A new garden area is being designed at Stamford and Rutland Hospital, for staff to take solace and a moment of reflection in. The project is underway with fundraising taking place for materials and plants, and it’s hoped work will begin later in August. Local landscaping company, Stamford Landscapes, have generously put together a garden design which features a covered pergola seating area for use in all weathers, raised flower and vegetables beds, and a central feature. Caroline Wood, Matron for Stamford says, “The idea came about through discussions with staff in our hospital. The thought process for this is around providing staff with some much-needed outside space where they can either sit with colleagues or alone, to gather their thoughts and just enjoy some down time. We’re all really excited to see it come to life.” Staff are currently voting on a new name for the garden and once complete, they hope to run a gardening club to keep the area well maintained.

Members of the Stamford Phlebotomy Team

SPOTLIGHTING OUR PHLEBOTOMY TEAM Our Phlebotomy service at Stamford and Rutland Hospital has been busier than ever, with the service seeing a record number of people throughout July. The team have adapted fantastically well in order to keep up with demand, ensuring our local community are still able to access their local Phlebotomy Team.

The courtyard at Stamford to be transformed

The rise in the number of patients attending the hospital for blood tests has been dramatic. In April 2021 the team would see 750 patients on average a week, by June that number

had risen to more than 1000. The continuation of the service, as patient levels grow, has been even more impressive considering the current vacancies the team have, as stated by Interim Phlebotomy Manager, Paula Patterson “During these busy months we have been running with a vacancy rate of 33% and I am ever so grateful to our staff from here in Stamford and at Peterborough City Hospital who have worked tirelessly to ensure we continue to see our patients.”

‘Wall of Reflection’ boards raising smiles at Stamford & Rutland Hospital Two new photographic boards have been installed at Stamford, depicting images taken by staff members during the height of the Covid-19 pandemic. The boards, aptly named the ‘Wall of Reflection’ are the first to go up as part of a collection that will be displayed across our sites. “Each board is made up of photos that our staff took themselves during wave one of

the pandemic,” says Caroline Walker, Chief Executive Officer. “They cover everything from staff on our intensive care units in full PPE to staff member’s children colouring efforts, sent in to cheer us up when times were really tough. It’s just a reminder of everything we have been through but also of how strong we are as a team and that no matter what we’ve faced, we can always care for, and make each other smile.”

NWAngliaFT Annual Outstanding Achievement

AWARDS

2021

TRUST CELEBRATES OUTSTANDING STAFF VIA VIRTUAL AWARDS CEREMONY Staff working at North West Anglia NHS Foundation Trust celebrated the outstanding dedication, hard work and achievements that have been made following one of the most challenging years in the NHS on Friday 10 September. The Outstanding Achievement Awards for October 2019 to November 2020 was celebrated virtually and watched via a video link for all staff at Stamford, Hinchingbrooke and Peterborough City Hospitals, to join and

support each other as the award nominations were read out and the winners announced. The event last year was postponed due to the Covid-19 pandemic and the Trust wanted to ensure that individuals and departments were commended for going above and beyond in incredibly challenging circumstances. All of the Executive Team presented the different categories, which represent each of the Trust values and all of the nominees are monthly winners from the Trust staff awards throughout the year.

Caroline Walker, Chief Executive for the Trust, said: “This last 18 months has been extraordinary and I want to express my sincerest gratitude to each and every one of our staff. We know that individuals and teams across the Trust have felt extreme pressure like nothing we have ever experienced before. The stories we have shared this evening have been inspiring and heartwarming and I am so proud to share these amazing nominations.”

AWARDS

Behind the Scenes Superstar of the Year: Munir Cande, Healthcare Assistant, Cardiac Ward, Peterborough Munir started his career with Medirest as a catering assistant before becoming a Housekeeper on the Cardiac Ward and then making the leap to becoming a Healthcare Assistant. He personifies our Trust Values on a daily basis, with his nominator saying they have never met someone so dedicated and committed to their HCA role. He is very popular with colleagues and staff alike and often receives praise and thanks from patients and their families. This nomination involved an occasion when Munir was looking after a patient with delirium and confusion, which led to them becoming racially abusive towards him. He was able to manage the situation with professionalism and dignity, and without casting judgement on the patient. He is an asset to the team and also the organisation.

TEAM OF THE YEAR: MEDICAL EQUIPMENT TEAM, PETERBOROUGH During the pandemic, this team has managed to source and equip all the critical care bed spaces with beds and equipment that were required for the surge in patients, including ventilators, beds, pressure-relieving mattresses, syringe pumps, volumetric pumps, feeding pumps and even drip stands.

They have also sourced and equipped the Covid-19 wards with all the CPAP equipment they required. They have moved equipment around the hospital and kept full and complete records of where everything had been taken, to ensure it was returned to its rightful place when the situation calmed. Their nominator put it quite simply, saying ‘they are amazing people’.

Unsung Hero of the Year: Magda Osigwe, Healthcare Assistant, Peterborough Magda showed selfless dedication in providing comfort to a distressed patient who had to undergo a procedure in haematology. Hearing the commotion, Magda went in and started speaking to the patient in their native language, which provided some immediate reassurance. She remained with the patient during the procedure, which took around two and a half hours with stopping, starting and adjusting the plan to help the patient. Sadly an adequate bone marrow sample wasn’t able to be taken and so Magda managed to persuade the patient to return the next day – with the promise she herself would come in for support – despite this being a day off for Magda. She not only helped the patient, but the team as well and has set remarkable standards for her peers. Her nominator said ‘She showed selfless dedication to her patient and illustrated what a wonderful team player she is.’

LIVING OUR VALUES PUTTING PATIENTS FIRST WINNER JAMES HONEY, PHARMACIST, PETERBOROUGH James has been working on Ward B14 as the pharmacist and has been a breath of fresh air. He is interactive, engaging and displays effective team working in order to prioritise patients’ needs. He showed true compassion and care recently when a patient required

close supervision due to their specific challenging behaviours. James took the patient around the ward, listened to them and used distraction techniques to help reduce their distress at being in a hospital environment. His nominator said that James is a role model for all of his colleagues and always treats patients with a great deal of respect.

Living Our Values Caring and compassionate Winner: - Donna Cowell, Healthcare Assistant, A2, Peterborough Donna always demonstrates care and compassion to patients and ensures that their best interest is put first. Donna was caring for a patient who was withdrawn and low in mood and had been declining assistance with personal care. Donna built a good rapport with the patient. He confided that he hadn’t had a bath for eight years as he lived alone with no family support. He had reduced mobility and was very unkempt. Donna ran him a bath and spent two hours letting him have a soak, helping him with shaving and washing his beard. The patient said he was extremely grateful for this and said he felt as if he has been treated like royalty.

Living Our Values Working positively together: Nickie Forrester, Senior Medical Secretary, Peterborough Nickie is a glowing example of working positively. She is a perfect example of leadership skills bringing massive positive changes. She was instrumental in the restructuring of the secretarial team in Paediatrics which was vital in improving performance and gaining positivity in the team. She makes herself available as a listening ear after a challenging clinic or after a difficult family interaction. In these difficult times, when workload is heavy and families need that extra support, Nickie sets an example for all her team by responding to upset, anxious and sometimes inappropriately angry families with a gentle and kind voice.

AWARDS

LIVING OUR VALUES ACTIVELY RESPECTFUL: KATHLEEN WALKER, HEALTH RECORDS MANAGER, PETERBOROUGH Kathleen supported the required changes to a workspace for a staff member with a disability. The work that went into this was done ahead of moving into the new office and ensured her colleague was able to feel comfortable before being expected to move. Kathleen had clearly spent time developing her understanding of the staff member’s needs so she could provide proactive support. She also showed a keen interest to ensure any future changes in the person’s disability are fully supported, and so a set of tools were introduced to make sure the adjustments can be made with ease. Her team said that they were very grateful for a manager who is so supportive of them.

Highly commended Alongside our winners were a number of individuals and teams, who were nominated for their fantastic contributions across the year. These individuals and teams were highly commended by our Executive Team in the following categories. Team of the Year: ITU on both sites & Hinchingbrooke Medical Education Team Putting Patients First: Jakki Facenda, Respiratory Consultant at Peterborough City Hospital, NICU nurses at Peterborough City Hospital & Therapy Services team at Peterborough City Hospital Caring and Compassionate: Emma Wilson-Jones, Amazon/ Jungle Sister at Peterborough City Hospital & Naomi Costello, HCA A8 at Peterborough City Hospital

Living Our Values Seeking to improve and develop: Laura Doyle, Macmillan Lead Cancer Nurse, Peterborough Laura implemented an idea about how she and her team could improve patient quality of care following a young lady who was an inpatient for nearly a year and had not had the chance to build any memories with her newborn baby nor new memories for her other children. Laura spoke at length to the patient about how she wanted to be at home for as long as possible before she died a dignified and

peaceful death. Laura came up with the idea that the patient could undergo cycles of chemotherapy at home which would not only help achieve one of the patient’s final wishes but also free up bed capacity for those more acutely unwell haem/onc patients. Laura researched extensively and worked with other departments, as well as other Trusts, to create a safe policy and set of guidelines for this. Laura truly listened to her patient and made a huge difference to their experience.

Working Positively Together: Urgent Treatment Centre Team in the Fracture Clinic at Peterborough City Hospital & James Jarman, Critical Care Educator at Peterborough City Hospital Actively Respectful: Caroline Etheridge, Housekeeper on Walnut Ward Hinchingbrooke Seeking to Improve and Develop: Mandy Ward, Head of Communications

Well done to all of #TeamNWAngliaFT

OUR CHARITY

OUR TRUST CHARITY North West Anglia NHS Foundation Trust’s charity, has a simple aim to enhance the outstanding care provided by the Trust to the local population.

The charity supports Peterborough City Hospital, Hinchingbrooke Hospital, Stamford and Rutland Hospital and Outpatients Departments at Princess of Wales Ely, Doddington Hospital and North Cambs Hospital Wisbech. It supports these hospitals through five main support streams, which are:

Patients, Family and Carers Our patients, their family and carers are at the heart of all we do at the Trust. We provide the extras to ensure every patient experiences the best possible outcome and the highest quality of care in pleasant and comfortable surroundings.

Staff We support staff with additional training, which allows staff to keep up with new processes and innovations from the wider health service.

Equipment

Your support helps us to provide additional equipment to enhance patient care and provide the best possible treatment.

Research and Development Your support helps us support medical research and development within the Trust.

Our Environment We help to improve the environment and patient comforts, creating an ambient atmosphere making our spaces more welcoming and comfortable for everyone. On top of all of this, the charity has also been supporting the Trust’s sites during the Covid-19 pandemic. The community support has been incredible and our staff are extremely grateful for all the supportive messages received from our communities during these challenging times; it really does mean a lot.

How can you make a difference? The generous donations from the local community and businesses provide a real difference to the additional care the Trust can provide its patients. If you want to go over and above for your local hospital, then here are some ways you can get involved:

Organise a fundraising event: Hold a coffee morning, music event, fun day or ball, or take part in sponsored events such as running (a marathon if you’re really energetic!), swimming, or even a parachute jump.

Make a donation: You can donate in a variety of ways, either by cash, by cheque or online. You can even make your donation a regular monthly donation.

Leave a gift in your will: You can leave a gift in your will, just contact the charitable team to learn more

Donate in kind: Your donation doesn’t always have to be monetary. To learn more about how you can get involved, please just contact the team on nwangliaft. charitablefunds2@nhs.net or call: 01733 677970.

Meet Philip, our new Charitable Project Manager Philip has worked with charities for most of his career in corporate fundraising, events and communications, for charities such as Deafblind UK in Peterborough and The Royal British Legion, SSAFA – the Armed Forces Charity and Teach First in London. He went on to run his own events and communications consultancy,

Phil Fearn, Charitable Project Manager

planning royal visits, large gala dinners, conferences and exhibitions. Six years ago he took a career break and joined East Midlands Ambulance Service and worked as an Emergency Medical Technician around Lincolnshire, Northamptonshire, Leicestershire and Rutland. He now lives near Oakham, Rutland and is owned by four miniature schnauzers – Chester, Tilly, Berkeley and Mabel!

NEWS

Another volunteering success A volunteer working at Peterborough City Hospital, helping with Track and Trace for visitors, has been offered a full time role as a Health Care Assistant in the hospital. Before Kirsty started volunteering she worked as a customer services administrator as well as studying an access to higher education course in Midwifery. Kirsty Boswell, HCA on Ward B6, commented: “As well as my new role I will be volunteering on the maternity ward. Maternity is the area I would ultimately love to be working in. Being able to support women through such an empowering journey is a passion of mine. I have been there for a friend’s complicated journey to motherhood. In the future I am hoping to study midwifery and feel this will also give me an insight into how the maternity wards work.

Kirsty outside Transitional Care

TRUST LABORATORY IS FIRST IN THE NHS TO GO FULLY DIGITAL A laboratory at North West Anglia NHS Foundation Trust has been given an award by health technology company, Royal Philips, after investing in state-of-the-art equipment and becoming the first laboratory in the UK to receive this award. In April 2020 during the first lockdown, the Histopathology department at Peterborough City Hospital took advantage of the slowdown in routine pathology work coming into the laboratory to install new digital pathology equipment. The new equipment means that pathologists can now make cancer diagnoses with even more reliability than before. Dr David Bailey, Consultant and Clinical Lead for Cellular Pathology, said: “Five years ago, I could never have imagined that I would find digital pathology as useful as glass slide microscopy. Now that we have it, I believe we see things on digital imaging that we don’t necessarily pick up on glass. The process is also more efficient and very much speeds up the patient pathway which

The Histopathology Team at Peterborough City Hospital

subsequently improves their experience as the waiting can add to the stress and upset of an already worrying time.” The department’s six consultant pathologists and the wider team report on approximately 32,000 specimens each year, including analysing tumours and noncancerous diseases. Since the start of the Covid-19 pandemic, more cancer meetings are being hosted remotely and from home, and pathologists are able to access the digital system from

anywhere that has a secure internet connection. Dr Bailey said “The new equipment also means that we are able to report more cases in shorter periods of time and can share cases remotely with pathologists in other hospitals to obtain specialist second opinions for complex cases. This can be done much more rapidly with digital imaging, which means that patients wait less time to receive their results.”

Trust earns top accolade for supporting Armed Forces colleagues North West Anglia NHS Foundation Trust has been awarded the Gold Armed Forces Covenant in recognition of its work as an Armed Forces-friendly organisation. The Trust first pledged its support for exservice personnel and reservists in December 2017 when it signed the Armed Forces Covenant and was awarded Bronze status. Louise Tibbert, Chief People Officer at North West Anglia NHS Foundation Trust, said: “We

are delighted to be able to display the Gold Armed Forces Covenant in our hospitals. This achievement demonstrates the level of work undertaken in the past two years to improve the support we give to patients and families from the Armed Forces community. It also recognises how the Trust participates in the NHS Employers, Employer Recognition Scheme and, as a result, we are proud to count an increasing number of former service personnel and reservists among our workforce.”

RESCHEDULING PATIENT APPOINTMENTS DUE TO COVID-19 – HELP FOR NONENGLISH SPEAKING PATIENTS A series of patient information videos have been created to help give advice to patients who may be waiting for a rescheduled appointment time, who don’t speak English as a first language.

The video messages are available on the Trust website in Gujarati, Hindi, Italian, Polish, Sinhalese, Spanish and English. “Dealing with a high number of very unwell patients meant that we had to make difficult

Dr Wiranthi Gunasekera provided the message in Sinhalese

decisions about what services we could still safely operate during the Covid pandemic,” says Dr Rege. “Frustratingly that meant that appointments for some specialties had to be delayed and we are now working hard to ensure we provide as much information as we can, to get appointments rescheduled as soon as is possible.”

A trip back in time for patients at Peterborough City Hospital The environment on Ward A3, our Elderly and Frailty Unit at Peterborough City Hospital, has been undergoing a transformation and the first phase of this has been completed as a variety of images, which have been shared by local photographer Chris Porsz, have been placed on the walls around the ward. These images all depict Peterborough in the 80s, showcasing key, recognisable areas of the city, such as the cinema and market, as well as Peterborough District Hospital. This change, which has been developed with the help of the Trust’s dementia nurses, was introduced to provide patients with imagery that could help stimulate memories and conversation. Patients can now access this journey through

City Hospital

Nicole wins outstanding apprentice of the year award at annual university awards

“Due to the Coronavirus pandemic, many outpatient appointments for those attending our hospital sites, had to be postponed or rescheduled when our staff were redeployed to work in departments and wards that needed them most,” says Dr Kanchan Rege, Chief Medical Officer at North West Anglia NHS Foundation Trust. “We communicated with the majority of our patients by writing letters and making phonecalls but for our patients who don’t speak or understand English as their first language, this message has been harder to convey. We wanted to ensure we are doing all we can to provide explanation and reassurance to all of our patients and so a number of our doctors kindly translated the message into their native languages.”

Nicole outside Peterborough

One of the many images displayed on Ward A3

Peterborough in the 80s, which is located around the ward. Not only are the pictures helping from a dementia perspective, but they are also helping to promote independence and mobility as patients walk around the ward.

The 2021 Nottingham Trent University Apprenticeship Awards Ceremony took place earlier this year, the event, which would usually be held at the university, was held virtually in order to comply to Coronavirus restrictions. The Nottingham Trent University Apprenticeship Awards celebrate the hard work, success and achievements of the university’s many excellent apprentices and employers who are engaged with university’s apprenticeship programmes. Nicole Chapman, who is an Associate Practitioner in the Pathology Department at Peterborough City Hospital, won the Outstanding Apprentice of the Year Award in the Health, Education and Care sector. “I was very, very excited, I didn’t quite believe it. I’m grateful for everyone who nominated me. It was a complete shock to win.” said Nicole upon hearing that she had won the award.

FUNDRAISING FOCUS

Physiotherapists 700km fundraising challenge for breast unit Three Physiotherapists from Peterborough City Hospital have raised £1446 following a 700km fundraising challenge.

CANCER WELLBEING SERVICE PATIENT GIVING BACK FOLLOWING TREATMENT

Physiotherapists, Liezl Rossouw, Hattie Hammond-Chambers and Angela Harrison and her daughter Georgina ran 100km or cycled 400km in one month to support women and men receiving treatment for breast cancer.

In September 2020, Rachael Sargeant was diagnosed with Triple Negative Breast Cancer, which can be extremely aggressive and fast growing. In September 2021 she is finishing a one million step challenge that is raising funds for the Cancer Wellbeing Service.

The team, based in the Women’s Health department, have seen first-hand the obstacles patients with breast cancer face before, after and during their treatment. Initially they wanted to raise £200 for the unit, but they have been overwhelmed with donations from friends, family and colleagues supporting the cause.

Rachael, who has first-hand experience of the service, said “I chose to do this challenge as I know it wouldn’t be easy and it gave me a new focus as I navigate life after cancer. My step challenge finishes in September and it’ll coincide with being a year since my diagnosis and rather than dwell on that, I wanted to do something positive for such an amazing charity.

walk around 11,000 steps a day, which is no mean feat for someone who began this challenge 8 weeks post cancer treatment.

The Breast Unit offers comprehensive breast care to a population of around 500,000. The unit works alongside the Oncology Service, Diagnostic Imaging and the theatre booking team, to provide widespread support from referral, the diagnostic process, treatment and follow up.

“When I’ve felt lost and confused over my diagnosis I have visited the service to sit and have a chat with a staff member. When I was struggling to switch off and relax or sleep the service offered me a relaxation course which was so beneficial. I want the service to know how much I value them and the volunteers.”

Lisa Deacon, one of the service’s two Macmillan Cancer Wellbeing Service Managers said, “We are so grateful for the support Rachael has provided us. Her determination and positive attitude is incredibly inspiring and we will be cheering her on for the remainder of her challenge!”

Liezl Rossouw, said: “Angela was keen to arrange some fundraising for the department after witnessing the determination and perseverance from men and women coming into the breast clinic. Despite the treatment that the patients are undergoing, there is a huge amount of positivity from them, so we felt motivated to give something back by fundraising.”

Rachael’s one million step challenge began on 1 July and will finish on 30 September 2021. During this time she will have to

If you would like to support Rachael’s fundraising then search “Rachael’s walk all over cancer” on JustGiving.

Members of the Physio Team taking on the challenge for the Breast Unit

her fundraising challenge

Ward A4’s mammoth step challenge Ward A4 at Peterborough City Hospital are taking on the 160,000 step challenge for Colostomy UK.

Members of the team on Ward A4

There are 160,000 people in the UK with a Stoma and staff on Ward A4 are taking a step for every single one of them. A4 is a colorectal ward and cares for patients with all colorectal disorders. Lynsey Sarker, Healthcare Assistant on Ward A4 is excited to take on the challenge and raise important funds for the charity, “As a team of healthcare professionals we’re really proud to be able to do our bit to support this charity. Having a stoma can leave a person feeling bewildered and alone, which can have a knock-on effect to their mental

Rachael is nearing the end of

health and wellbeing. We want to be part of the solution to ‘normalise’ life with a stoma.” You can support the team by donating, search ‘A4 Ward Peterborough City Hospital’ on JustGiving.

RECRUITMENT FOCUS

MEET LUCY HEALTH CARE ASSISTANT AT PETERBOROUGH CITY HOSPITAL In my role as a healthcare assistant, I help support and attend to individuals with their daily personal tasks, such as dressing, bathing and oral hygiene.

Before I became a healthcare assistant, I was originally a health and safety apprentice on the Elderly and Frailty Unit. I found the apprenticeship online. The contract was for one year, and during this time, I completed my care certificate, and various training, such as manual handling and basic life support.

I also observe, monitor, and record the patient’s condition, this includes daily skin checks, assistance with feeding and fluid intake, as well as documenting their behaviour. Weight is to be recorded weekly or daily and we also assist with manual handling.

After completing my apprenticeship, I really wanted to continue to work on the elderly and frailty unit if possible, so I applied for a Healthcare Assistant role, I got an interview and was successful. I enjoy being a Healthcare Assistant, as I take pleasure in caring for others, and I feel great personal fulfilment after each shift. The role is very rewarding.

On the medical side, I must record and take blood sugar of individuals if needed, performing bladder scans, ECG tests, and taking swab tests for MRSA and Covid-19. Lastly I ensure that I provide reassurance, comfort, and emotional support for those that I am caring for on the ward.

Meet Molly, Health Care Assistant at Hinchingbrooke Emergency Department Molly started her role as a Health Care Assistant on one of Hinchingbrooke’s ward before transferring to our Hinchingbrooke Emergency Department (ED). This move came because Molly has ambitions of becoming a Paramedic. She has always wanted to work in a role focused around delivering care and being a Health Care Assistant enables her to gain valuable skills and learn new things every day. “I started working in ED when I was picking up bank shifts during my previous ward based role, the fast-paced environment of ED is precisely why I wanted to become a permanent member of staff. In my role I get to learn a wide variety of skills that are helping my development. I check patients observations, cannulating patients and take bloods, as well as screen patients for Covid-19 when they enter ED. “I thoroughly enjoy my role as a HCA in ED, it can be very challenging at times but we all pull together when taking care of our patients. It is very rewarding knowing

Looking to move into the NHS?

I can make a small difference to a patient’s day when they come into the Emergency Department.”

We have a whole host of clinical and non-clinical roles. You can apply to become a member of Team North West Anglia NHS Foundation Trust. Simply go to our website to see what role you can take on as part of our Trust: www.nwangliaft.nhs.uk

PERFORMANCE FOCUS

ANNUAL PUBLIC MEETING – A REVIEW OF OUR YEAR We will be looking back over our performance and achievements in providing good care to our patients in our Annual Public Meeting on Tuesday 5 October 2021.

any questions you may have regarding the running of the Trust’s services in advance and they will be responded to by a member of the Trust board of directors at the event.

The event will be held virtually to allow as many guests as possible to join us in a safe way without any need for social distancing restrictions.

Mr Hughes said: “It is important to us to celebrate all the great things achieved in the financial year 2020-21, especially as it was another year where we were significantly impacted by the Covid-19 pandemic.

Members of our Trust are invited to join the event, and members of the public are also welcome. A link to access the event via Microsoft Teams will be shared via our Trust website and social media channels in the month leading up to the Annual Public Meeting. Chairman Rob Hughes will host the meeting to review our activities from 2020-21 and to share future plans for our hospitals. You are invited to submit

“We look forward to connecting with our members, patients and members of the public to share our successes and outline our plans for improvements in 2021-22.” To register your attendance at our Annual Public Meeting, please email the Communications Team on: nwangliaft. communications@nhs.net

Join us on social media Did you know that you can keep up to date with the latest news from your local hospital through following our social media accounts? We are on Twitter, Facebook and even Instagram! Twitter @NWAngliaFT @PboroCityHosp @HinchHospital @Stamford_Hosp Facebook Peterborough City Hospital Hinchingbrooke hospital Stamford & Rutland Hospital Instagram North West Anglia NHS FT Every possible care has been taken to ensure that the information given in this publication is accurate. Whilst the publisher would be grateful to learn of any errors, it cannot accept any liability over and above the cost of the advertisement for loss there by caused. Octagon Design & Marketing Ltd has not vetted the advertisers in this publication and accepts no liability for work done or goods supplied by any advertiser. Nor does Octagon Design & Marketing Ltd endorse any of the products or services. No reproduction by any method whatsoever of any part of this publication is permitted without prior written consent of the copyright owners. Octagon Design & Marketing Ltd. ©2021. Tel: 01302 714528

Membership updates During Covid we have not had the opportunity to involve as we would have liked, but we are looking to do so now. We will be arranging membership meetings on the subject of the major redevelopment of each of our hospitals and these will be publicised in the coming months. If you are a member and are reading this as a hard copy but would prefer to receive it via email, you can use our portal. Just log on to: https://secure.membra.co.uk/ memberportal/NorthWestAnglia. Register your name and create a password and you can be in control of the information we hold for you. If you would like to become a member, you can use the same portal to register and create your file. North West Anglia NHS Foundation Trust has not vetted the advertisers in this publication and accepts no liability for work done or goods supplied by any advertiser. Nor does North West Anglia NHS Foundation Trust endorse any of the products or services.

Calling all members! One of the benefits of being a member of our hospital foundation trust is having a standing invitation to meetings and events that give you an insight on how our hospitals are run. The frequency of these meetings has been affected by the Covid-19 pandemic in the past 12 months, but we have now resumed our regular programme of events and are planning two members’ events in November – to which you are invited! Both meetings are planned as online events, which you can join via Microsoft Teams. You are welcome to submit any questions you may have on the subject in advance, so that these can be responded to in the meeting. Please see below for meeting times and subjects. • Thursday 4 November 2021, 6pm – Update on the running of the Urgent Treatment Centre, which relocated to the Emergency Centre at Peterborough City Hospital on 1 July. • Tuesday 30 November 2021, 6pm – Looking ahead to the redevelopment of Hinchingbrooke Hospital. To register your attendance at one or both of these meetings, please email the Communications Team on: nwangliaft. communications@nhs.net

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