16 You can contact the Ombudsman at:
You can contact them at:
Local Government Ombudsman PO Box 4771 Coventry, CV4 0EH Tel: 0845 602 1983 or 0300 061 0614 Fax: 024 7682 0001 Text: 0762 480 4323 Email: advice@lgo.org.uk Website: www.lgo.org.uk
Care Quality Commission Citygate, Gallowgate Newcastle upon Tyne NE1 4PA Tel: 03000 616161 Email: enquiries@cqc.org.uk Website: www.cqc.org.uk
What does the Care Quality Commission do?
How to contact us
The Care Quality Commission (CQC) regulates residential care, nursing care and home care services. Although they do not deal with individual complaints about services, they do have a leaflet called “How to complain about a health care or social care service”. This information is also available on their website. The CQC website has information about the standards you can expect from services. Even though they do not deal with complaints, CQC is keen to hear about people’s experiences of the services.
If you want to make a comment, compliment or complaint you can write to: The Complaints Unit Freepost NEA123 Kingston upon Hull City Council Adult Social Care Brunswick House Strand Close Hull, HU2 9DB Tel: 01482 616142 or 01482 616167 Fax: 01482 616162. Email: ian.hunte@hullcc.gov.uk
Help with contacting us You can ask a friend, relative or adviser to assist you in writing with your compliment, comment or complaint or to act on your behalf. Your representative can write and speak on your behalf at any time. If you do this we may contact you to check that you have agreed to this. If you have any particular communication needs please let us know. We can arrange to provide information in an appropriate format or for an interpreter to be present at any discussions that take place. You may also want a relative, friend or advisor with you at any meeting.