Hull Social Care Directory November 2012

Social Care Directory November 2012

3 Contents Social Care Directory November 2012 How can you qualify for social care support?

P5-6-7

Personal budgets... a new way of getting the support you need Reablement services

P8-9 P10-11

Help for carers

P12-13-14

Making a complaint or giving a compliment

P15-16

Choosing a care home

P17-18-19

Directory of services

P20-21-22-23-24-25

How to check the quality of the home

P26

Home care Agencies

P26

Key voluntary organisations

P28-29

Paying for social care services

P30-31

Access to information held about you

P32-33

Who is this guide for and what will it tell me?

The information in this guide will help you if you: • would like to find out more about extra care housing • are thinking of moving into a residential or nursing care home • need a short break in a residential or nursing care home • are looking to stay at home • are looking for care information for a relative or friend

The information in this guide will tell you: • Who you should talk to if you need help and advice about extra care housing, residential or nursing care • What we mean by ‘extra care housing’ • What residential care is • What nursing care is • About the extra care housing schemes in your area • What help is available to enable you to stay independent

4

5 How can you qualify for social care support?

What are community care services?

• moderate

Community care services provide support for adults who have a disability or long term illness.

Through community care services we try and support people to remain as independent in their lives as possible, building on what people and families are already doing for themselves.

We do this in many different ways.

• low.

The support we can give includes:

What happens next?

• direct payments .. giving people money to buy their own support and care

If it looks as though you may qualify for services, we will carry out a more in-depth assessment to find out how you are managing.

This assessment usually takes place in your own home. If you are in hospital, the assessment will usually be carried out before you are discharged home.

• help or care at home • help for people when they come home from hospital • day care • short breaks to benefit carers • equipment and adaptations to make it safer and more convenient to continue to live at home • residential and nursing care • advice and information These are all called community care services.

Our aim is to help people to live as independently as possible.

Do you qualify for help?

The first thing we do if you ask for help is to discuss with you what kind of assistance you need and what risks you face. The guidelines we use to work out if you qualify for help describe four levels of need: • critical • substantial

Community care services are usually available to you if you have critical or substantial needs. If you have moderate of low needs we will give advice but may not be able to offer you a service.

After the assessment we will work with you to draw up a care plan which will say what assistance you need. The care plan is an important document which sets out our responsibilities and how we will act to support you. It is important that you are in agreement with the care plan and that you and the person who cares for you are involved when it is drawn up.

After the care plan has been agreed, we will either arrange services for you or provide you with a direct payment if you have chosen to arrange your own support.

Is there help for the person who cares for you?

Anyone who regularly provides a lot of care for you is entitled to a carer’s assessment in their own right. When we assess your needs we will also tell you about how your carer’s needs can be assessed and taken into account. There is more information about this on a separate information sheet called ‘Information for carers’.

6 How can you qualify for social care support?

Do you have to pay for services?

We will usually undertake an assessment of your financial circumstances if you need residential or nursing care, or if you need help at home. This will determine what contribution you should pay towards the costs of your care. The person who assesses your needs will give you more information about financial assessment and charges.

What if your needs change?

We have to be sure that the service we are providing continues to meet your needs and we do this by arranging a review meeting with you.

The first review usually takes place a few weeks after you start receiving a service. This checks that the care or support is working well and in the way you’d hoped. We then hold further reviews at least once a year or more frequently if needed.

In some cases where a person’s condition or circumstances have improved we will look to re-assess their needs and the amount of help they require. We don’t do reviews for one-off services or small pieces of equipment that have been issued.

What if there’s an emergency or crisis?

When there is a need to take urgent action we will provide help and advice as soon as possible. Once the crisis has passed, we can then assess whether your needs are at a substantial or critical level. If the emergency or crisis happens outside normal office hours you can contact the Emergency Duty Team on 788080.

What if you disagree with the assessment, care plan or review?

Using the guidelines about who qualifies for a service we will always seek to make decisions

7 that are fair. If you do not agree with your assessment, care plan or review, you should discuss this first with the person who assessed your needs or carried out the review. If you’re still not happy, you can ask for a reassessment.

You can do this by letter, phone or in person.

We look to treat all people with respect and dignity taking full account of their circumstances and needs.

What if you’re not happy with how you’ve been treated?

If you feel you have not been treated properly, fairly or with respect, you can use our complaints procedure. There is more information about this in our leaflet Your Right to Complain. You can get this from

your Longterm Conditions Team or from our Complaints and Customer Relations Manager: Complaints and Customer Relations Brunswick House Strand Close Hull HU2 9DB Tel: 616142

Who do you contact to ask for an assessment for community care services?

To ask for an assessment or to talk about your needs: • contact the Council on 300300 • visit your local Customer Service Centre • call in at one of our Longterm Conditions Teams (details on the contacts information sheet) • email us at: socialcare@hullcc.gov.uk

8 Personal budgets .. a new way of getting the support you need Personal budgets are for people who need long-term social care support.

These notes tell you about personal budgets and how they work.

What is a personal budget?

This is an amount of money you can get from us. Your personal budget lets you know how much is available to spend on your care and support. The amount is based on the help you’re assessed as needing. A personal budget can be spent on personal help and other support to meet your assessed needs. You can leave your budget with Social Care to manage or you can manage the budget yourself.

Person-led assessment and carer’s assessment A person-led assessment allows you to tell us what you need in your own words. You are the best person to know what you need to live your life. We will help you to complete the assessment.

It’s important that we also talk to anyone close to you who is, or who will be, providing a lot of care and support. We have to understand their needs to work out the right amount of support required from us. This is called a carer’s assessment.

The assessments are used to calculate how much money you need to pay for your support.

We work out an ‘indicative budget’ which provides a guide to help you start planning the support you need. The final amount will be agreed when your support plan is approved.

(Note: If you are already getting services from us, you may not need a further assessment.)

Support Plan We use a support plan to work out with you how your personal budget will be spent.

You may decide to leave your personal budget with us to manage and, in close consultation with you, we will put in place the services you need.

You may decide to take the budget as a cash payment and organise the support yourself.

You may want to organise some of the support yourself but leave some of the organising to us.

It’s your choice .. and at any time you can change your mind about how to handle your personal budget.

If you need help to manage your budget this will also be in your support plan. When your plan and final budget are agreed you are nearly ready to start.

Making a contribution You may also be asked to make a contribution to your personal budget. A member of staff from our finance section will visit you to discuss your benefits and other income.

What do you need to do if you look after the budget yourself?

If you take your personal budget, in whole or in part, as a payment and organise your own support this is what you need to do: • sign a personal budget agreement with us that sets out how you will use the money • open a separate bank account to hold your personal budget

9 • work out whether you will pay an agency to provide support or employ your own assistants (or have a mix of the two) • if you need help to manage your budget, make sure you have people you trust in place to give you that help.

For people who want to get their support from an agency we can give you information about the agencies in Hull. For people who decide to employ their own assistants there is help available with recruitment, insurance, terms and conditions and paying wages.

There is much more information in our leaflet Personal Budgets .. Customer and Staff Guide.

With everything in place you can start using your budget to buy the things you put into your support plan. We don’t stop supporting you at this stage – you can always call us if you need help. We will review how you are doing at 6 weeks and then at least yearly to check that the support plan is working out and that your needs are being met.

What if you’re not happy with the service you get?

If you feel you have not been treated properly, fairly or with respect, you can also use our complaints procedure.

There is more information about this in our information sheet Making a comment, compliment or complaint.

You can get this from any of our staff or from:

The Complaints Unit Freepost NEA123 Adult Social Care Brunswick House Strand Close Hull HU2 9DB Tel: 616142

Who do you contact to talk about personal budgets?

If you already get social care support from us, contact the person you usually deal with. This will most likely be your Social Work Assistant.

If you have not used social care services before: • contact the Council on 300 300 .. or • visit your local Customer Service Centre .. or • email us at: socialcare@hullcc.gov.uk.

person-led assessment

personal budget

getting the help you need with personal budgets

support plan

get the help you need

10 Reablement services What is the Hull Reablement Service?

The Hull Reablement Service is a shortterm service which provides assessment, practical help and advice to people, and support for their carers. We help people to regain confidence and improve the skills they need for everyday life, giving them greater independence to be able to live their lives in the way they want.

We work with people at home, often at times of crisis or significant difficulty. This could be following a stay in hospital, or after a fall, or when a family carer is ill.

We focus on timely help that: • supports people to regain as much independence as possible • enables people to leave hospital • prevents inappropriate admission to hospital or residential care • stabilises people’s care arrangements

What can the service do?

Once we’ve visited you at home to set up our service to you, the support we can give includes: • personal care: helping people with tasks like getting in or out of bed and using the bathroom • meals: help with preparing and cooking meals • help around the home: shopping and laundry • respite for carers: giving family members who provide care for you the time to do the things they need or want to do.

Fran lost all her confidence following a fall and a spell in hospital. With the support of the Reablement Service she’s now back on her feet and living life as normal.

How much support does the service provide?

The service is short-term .. up to a maximum of 6 weeks. If you need the service for a shorter period we will consult with you about when to withdraw our involvement.

During the period when we’re supporting you we will take the opportunity to carry out a more detailed assessment of your needs together with you and people who are important to you.

Should you need continuing support beyond the 6 weeks we will make arrangements for your care to be transferred to a long-term support team.

Who qualifies for support from the Hull Reablement Service?

The service is for people aged 18 and over who live in Hull and who: • require support so they can continue to live at home .. or require short-term support while they deal with life changing events .. and ..

• have the potential to improve so that they can manage better at home.

11 Who is in the Team?

Our team is made up of: • Social Workers who will take the lead in assessing your needs • Social Work Assistants who help in reviewing the support you need • Home Care Organisers who arrange the help or support you need and ensure you receive it on a daily basis • Home Care Assistants who provide the dayto-day support to you at home.

We also work closely with local health and care teams to ensure your needs are fully met and visits to provide your care are co-ordinated.

Do you have to pay for the service?

The Hull Reablement Service is free. People who need longer-term support after their time with us will usually have a financial assessment to work out what charge they should pay.

How can you contact us?

If you think our service could be of help to you or someone you care for, you can make your enquiry by: • calling in at any Customer Service Centre • phoning the 300 300 number.

• emailing: highfieldresourcecentre@hullcc.gov.uk The Team is based at: Intake and Reablement Service Highfield Resource Centre, Wawne Road, Hull HU7 4YG Tel: 826 199 The service is open: Monday to Thursday 8.30am-5.00pm Friday 8.30am-4-30pm.

12 Help for carers Are you a carer?

• your feelings about continuing to care.

Carers look after family, partners or friends in need of help because they are ill, frail or have a disability. The care they provide is unpaid. Carers are ordinary people of every age, race, class and religion. Some carers look after someone for a few hours per week while others provide care constantly.

Many carers provide care in their own home, while others support a friend or relative who lives elsewhere.

You can do this either by talking to a professional member of staff or by filling in the Carer’s Self Assessment form – or both. A carer’s assessment can be done in private and in confidence. If you wish, there is no need for anyone other than your worker to know what is in the assessment.

If you are a carer and you provide a lot of care on a regular basis, our job is to give you support and find out the help you need.

Listening to what you say We recognise and value the work you do. Our aim is to work in partnership with you to offer practical help in caring. We can offer this if the person you look after has a high enough level of need.

We will listen carefully to what you say about your needs and the needs of the person you care for.

When we carry out an assessment of the needs of the person you care for, we will usually talk to you about their needs and the help you give. If you regularly provide a lot of care you have a right to a carer’s assessment.

When we do a carer’s assessment we will encourage you to tell us about: • the support you provide • the help you need • difficulties you might have providing care

We will use the information you give us to help in making a decision about what services are needed.

Putting together a plan After we have completed the assessments we usually put together a care plan with you and the person you care for. The care plan will show what part everyone will play.

Getting services The care plan will show what services will be provided. These services could include: • someone coming into your home to help look after the person you care for • a day care place • short breaks (respite care) in a residential home • a direct payment allowing the person you care for to buy their own services • equipment or adaptations to your home to make it a safer and more convenient place for you and the person you care for • other kinds of support that would assist you or the person you care for.

The Social Worker will take account of your ideas about what services would help you.

13 Paying for services

• draws up the care plan.

There is a charge for some services including ‘home care’ (someone helping in your home).

The person you care for may be asked to contribute an amount for home care if they get particular benefits. People can also be asked to contribute when they use residential care or if they receive an item of equipment. If the person you care for has a Direct Payment we will usually ask for them to contribute to the cost of the care they buy. Your Social Worker can give you more information about what services cost and when we need to carry out a financial assessment.

The team that covers your area can be contacted by phoning 300300.

Your local Longterm Conditions Team The local Longterm Conditions Team is important because it is through this team that support services for carers and the people they look after are arranged.

The local Longterm Conditions Team is often the gateway to the support you need.

Respite care Caring for someone who needs a lot of attention can be very tiring. If you or your carer need a break from coping at home, a short respite care break may be helpful.

Many residential homes offer short periods of respite care.

For a short or respite stay in a residential care home, a standard charge is applied. This is dependent on the type of residential care that you have been assessed as requiring.

If you already receive a package of care speak to your social worker about a break, otherwise please speak to an information officer at The Wilson Centre on 01482 300 300 or call into The Wilson Centre.

You will be visited by an assessment officer who will talk to you about your needs and agree with you the level of care that you require. This will be written down in a care plan.

Each team:

Useful contacts for carers

• provides information about the help available to you

Carers’ Information and Support Service (CISS), 3rd Floor, Wilberforce Health Centre, Hull, HU1 3SA. Tel. 225078

• helps to decide if the person you look after has a high enough level of need to receive services from Adult Services • carries out the community care assessment with the person you care for and yourself • works with you to complete your carer’s assessment

Carers UK, 20 Great Dover Street, London, SE1 4LX. Tel. (Carers’ Line) 0808 808 7777 Hull and East Riding Young Carers Project, 124 Highcourt, Hall Road, Hull, HU6 9SY Tel. 803042.

14 Financial help

Carer’s allowance

You or the person you look after may be entitled to financial help from the Benefits Agency. There are benefits like Disability Living Allowance and Attendance Allowance for people who need help looking after themselves. Carers may qualify for Carer’s Allowance. There is much more information about benefits. The local Benefits Agency number is 584444. There is also a freephone Benefits Enquiry Line which carers can use: 0800 882200.

Carer’s allowance is a taxable benefit for people aged 16 or over who spend at least 35 hours a week caring for someone. The person they care for must be receiving disability living allowance at the middle or highest rate of the care component, or attendance allowance.

Carers direct payments If you are a carer, sometimes a little bit of extra money can make a big difference.

That’s where direct payments for carers comes in. They are payments we can make to people who provide a substantial amount of care to a partner, family member or friend.

Carers direct payments have no effect on your benefits.

Comments and Complaints Hull Adult Social Care is very interested in your views about the service you receive. A leaflet on comments and complaints is available from your local Longterm Conditions Team or you can contact: Complaints and Customer Relations Adult Social Care Brunswick House, Strand Close, Hull, HU2 9DB Tel: 616142

15 Making a complaint or giving a compliment We want to hear from you Hull City Council values feedback from the people who use our services. We want to hear about things that have gone well as well as things that haven’t. We provide services ourselves, but we also have contracts with private and voluntary organisations who provide services on our behalf. We promise that if you ask for help we will always: • be courteous • be responsive • keep you informed.

This information sheet explains how you can give your views about services and how to complain if you are not satisfied.

If you need this information in a different format or language contact us and we will provide this.

Comments, compliments and complaints If you wish to make a comment about a service please get in touch. We will use what you say to help improve what we do.

It is important for us to know what works, as well as what doesn’t, so we welcome any compliments you wish to make. If you want to make a comment or compliment please write to us at the address overleaf. The address is FREEPOST so you don’t need to put a stamp on your envelope. Alternatively, give us a call on one of the phone numbers overleaf. For complaints you can request a complaints form to complete and return.

How to complain If you are dissatisfied with a service you receive

or you have been refused a service then you can use the complaints procedure. From the time of your dissatisfaction with the service, you have 12 months to make your complaint.

We aim to resolve complaints quickly and as informally as possible. If you are able to raise your complaint with the worker or manager responsible for your service, this is often the quickest and simplest way to start the process of making a complaint. However, you can also make your complaint to the Complaints Unit.

What will happen next?

Once received, your complaint will be assessed and given to a person who will be responsible for resolving the matter for you.

You will receive a letter acknowledging receipt of your complaint and giving the name of that person. The letter will be sent within 3 working days of the Council receiving your complaint.

The person may contact you to discuss your complaint depending on the complexity of the issues and agree how he or she will look into the points that you have raised. You may be asked to sign a complaint agreement. When the investigation has been completed, they may need to contact you again to discuss what they have found.

If you do not agree with the findings, the person may decide to investigate further. You should receive a final written response to your complaint from the appropriate manager.

If you are unhappy with the response If you are not satisfied with the response you have received you may wish to ask the Council to review it. Alternatively, you may wish to raise your complaint with the local Government Ombudsman.

16 You can contact the Ombudsman at:

You can contact them at:

Local Government Ombudsman PO Box 4771 Coventry, CV4 0EH Tel: 0845 602 1983 or 0300 061 0614 Fax: 024 7682 0001 Text: 0762 480 4323 Email: advice@lgo.org.uk Website: www.lgo.org.uk

Care Quality Commission Citygate, Gallowgate Newcastle upon Tyne NE1 4PA Tel: 03000 616161 Email: enquiries@cqc.org.uk Website: www.cqc.org.uk

What does the Care Quality Commission do?

How to contact us

The Care Quality Commission (CQC) regulates residential care, nursing care and home care services. Although they do not deal with individual complaints about services, they do have a leaflet called “How to complain about a health care or social care service”. This information is also available on their website.

The CQC website has information about the standards you can expect from services. Even though they do not deal with complaints, CQC is keen to hear about people’s experiences of the services.

If you want to make a comment, compliment or complaint you can write to: The Complaints Unit Freepost NEA123 Kingston upon Hull City Council Adult Social Care Brunswick House Strand Close Hull, HU2 9DB Tel: 01482 616142 or 01482 616167 Fax: 01482 616162.

Email: ian.hunte@hullcc.gov.uk

Help with contacting us You can ask a friend, relative or adviser to assist you in writing with your compliment, comment or complaint or to act on your behalf. Your representative can write and speak on your behalf at any time. If you do this we may contact you to check that you have agreed to this.

If you have any particular communication needs please let us know. We can arrange to provide information in an appropriate format or for an interpreter to be present at any discussions that take place. You may also want a relative, friend or advisor with you at any meeting.

17 Choosing a care home Consider your options If you are thinking about moving into a care home we would always advise that you to look into the other options available. There might be support that can be offered to you at home that you had not thought about. You can get advice and information about a whole range of care and support by contacting Adult Social Care on 300300 and asking to be put through to your local longterm conditions team.

Financing your move into a care home If you want help to fund your move into residential care, you need your longterm conditions team to undertake an assessment of both your care needs and your financial circumstances. If you intend paying for your care in full the longterm conditions team can still give you information and advice. There’s also information about financing residential care on the internet. Details of some of the websites can be found at the end of this information sheet.

Your right to choose You have a right to choose the residential home you move to whether or not you pay for all your own care as long as:

• your chosen home has a place available • it is suitable for your assessed needs • the home will enter a contract with the council under its usual terms and conditions • it doesn’t cost more than the council would usually expect to pay for someone with your needs.

Finding a home that suits you When you’re ready to start choosing a care home there will be things to look out for that are important to you .. and you’ll have questions to ask.

The best way find out if you like a care home is to visit. If you can’t get out to visit the homes you’re interested in ask someone from those homes to visit you. You could also ask a trusted relative or friend to visit and gather information on your behalf.

When visiting, take time to look around, talk to the manager, staff, residents and their visitors if possible. Don’t be afraid to ask questions and visit as many homes as you can to help you decide what is best for you. Make your own impressions of each home: how it looks and smells, what the staff are like and, most importantly, whether the people who live there are treated with respect.

Ask to see the care home’s brochure and their latest inspection report.

It can sometimes be difficult finding the right home if you have very specific or complex needs. You might want to contact a voluntary organisation related to your needs or disability for advice.

What to look out for When considering a home, you might want to look out for and ask questions about a number of different things. Here are some suggestions: Staff approach .. Observe how the staff talk to residents and whether they are patient, approachable, friendly and helpful. Do they listen to people and show respect? Do staff support residents to make their own choices? Do staff spend quality time with residents?

Managing your health and care needs ..

You might want to check out what level of training the staff have had in areas of care that relate to your needs. Also ask what links the home has with health services such as GP’s, district nurses, dentists, opticians, chiropodists and others.

18 Choosing a care home Family and friends .. Check out how the home makes friends and family feel welcome: Can they join you at mealtimes? Are there quiet and private areas where you can meet and talk with your family and friends? Are family and friends encouraged to contribute to ideas and plans about how the home is run and what it offers?

Meals .. Make sure you are happy about the standard of meals provided. You’ll want to know whether the menu is varied and nutritious, whether portions are adequate, whether the home would meet your particular dietary needs and wishes and whether the home is flexible about when and where you have your meals.

Suitability of rooms .. Check what residents’ rooms are like. Is there a bathroom .. a phoneline .. space for your own furniture .. enough space for a wheelchair or any other equipment you use?

And what about the communal areas: what is the

atmosphere like .. are they lively enough or quiet enough for you?

Suitability of bathrooms and toilets .. Check toilet and bathing facilities and the home’s routines.

Do the toilets and bathrooms seem clean? Are there enough of them? Are they well located? Is the equipment you need available? What support would you get to help with your continence issues and with toilet, washing and bathing routines?

Lifestyle and Activities .. Check what group activities and outings you can get involved with and what help the home gives people to pursue their personal interests. Check if there is a patio or garden with regular opportunities to get out in the fresh air.

Cultural and religious needs .. If you have particular cultural or religious needs you will need to check that the home is able support you as you would wish.

19 Location .. You will probably want to consider the location of the home. Is it close enough to family?

Can you continue to use your local GP? Is there good access to local shops, churches, and other community facilities?

More information There is a lot more information available to help you in choosing the right care home. We can provide you with a copy of our ‘Directory of Residential and Nursing Homes’ for the Hull area, which details all the homes currently accredited

by Hull City Council.

You can also get information about homes from the Care Quality Commission and find out how they have rated the homes when they carried out their inspections. Look at their website: www. cqc.org.uk This website also tells you about the standards that all homes are expected by law

to maintain. You can phone the Commission on 03000 616161 or email them at enquiries@cqc.org.uk Other useful information includes:

• Counsel and Care have produced a factsheet called ‘Care homes: what to look for’. They also have a care home guide. Contact them on 0845 300 7585 or go to their website on www.counselandcare.org.uk • AgeUK have a care home checklist and a guide on how to choose a care home. You can get these from www.ageuk.org.uk or by phoning 0800 169 6565.

• Another good website is the FirstStop site providing advice and information for older people. Contact them on www.firststopcareadvice.org.uk or use the freephone number: 0800 377 7070.

20 Directory of services Homes for older people (over 65)

Tel:

Category:

No. of beds

Alderson Home, Linnaeus Street, Anlaby Road, HU3 2PD louise.eastwood@hullcc.gov.uk Amberdene Lodge, 40-42 Boulevard Hull HU3 2TA amberdenelodge@yahoo.co.uk

(01482) 328801

EMI

17

(01482) 587774

E/ED/EMI

24

Ashdale Lodge, 2 Wheeler St, Anlaby Rd, HU3 5QE (01482) 352938 lynn.buxton@sanctuary-housing.co.uk

E/ED/EMI

37

Ashleigh Care Home, 27/29/31/33 Ash Grove, Beverley Rd, HU5 1LT iancrowther@hestoncourt.karoo.co.uk Beech Lawn, 48 College Street, Sutton, HU7 4UP john.hudson@beechlawncare.co.uk

(01482) 346959

E/EMI

35

(01482) 375165

E/ED/EMI

28

Berkeley House, 2 Berkeley Court, Hull, HU9 4UY anne.bond@hhcare.co.uk

(01482) 718007

E/ED/EMI

84

Beverley Court, 334 - 336 Beverely Rd, HU5 1LH beverleycourt@beverleycourt.karoo.co.uk

(01482) 449296

E/ED/EMI

30

Churchill House, 745 Holderness High Rd, HU8 9AR (01482) 709230 eastrise@hotmail.com

E/ED

24

Cottingham Hall, 195/197 Cottingham Rd, HU5 2EG (01482) 441144 chris1914@hotmail.co.uk

E/ED/EMI

31

Country Court, North Country Court, (01482) 702750 Southcoates Lane, HU9 3TQ countrycourt2005@yahoo.co.uk Durham Care Home, 99-105 Durham St, (01482) 229766 Holderness Rd, HU8 8RF countrycourt2005@yahoo.co.uk Eastrise, 851-853 Holderness Road, Hull, HU8 9BA (01482) 794270 eastrise@hotmail.com

E/ED/EMI

34

E/EMI/ED

20

E/EMI/ED

19

Elm Tree Court, 344 Preston Road, HU9 5HH administrator.elmtreecourt@hica-uk.com

(01482) 788447

EMI

72

Fern Lea, 52 Pearson Park, HU5 2TG rick@juvleys.karoo.co.uk

(01482) 441167

E/ED/EMI

20

Hadley Place, 301-305 Anlaby Rd, HU3 2SB hadleyplaceltd@hotmail.co.uk

(01482) 212444

E/ED/EMI

29

21 Homes for older people (over 65)

Tel:

Category:

No. of beds

Hamshaw Court, Wellstead St, HU3 3AG manager.hamshawcourt@hotmail.com

(01482) 585099

E/ED/EMI

45

Haworth Court, Emmott Rd, HU6 7AB haworthcourt@haworthcourt.karoo.co.uk

(01482) 801509

E/ED/EMI

37

Highfield, Wawne Road, HU7 4YG diane.thompson@hullcc.gov.uk

(01482) 826199

EMI/LD

30

Holderness House, 373 Holderness Rd, HU8 8QX hhtrust@hhtrust.karoo.co.uk

(01482) 702657

E Over 65 only

33

Ivanhoe Home, 1121 Hessle High Rd, HU4 6SB ivanhoe@denestar.co.uk

(01482) 566000

E/ED/EMI

26

Kesteven Grange, Kesteven Way, Kingswood, Hull, HU7 3EJ kestevengrange@hc-one.co.uk Lake View Manor, 29-30 Pearson Park, HU5 2TD elaine.garland@yahoo.co.uk

(01482) 837556

EMI

54

(01482) 447476

E/ED/EMI

26

Longhill House, Coldstream Close, HU8 9LS administrator.longhillhouse@hica-uk.com

(01482) 376231

E/ED/EMI

40

Loran House, 106a Albert Ave, HU3 6QE (01482) 355996 loran@hotmail.co.uk; brenda_johnson@hotmail.co.uk

E/ED/EMI

35

Maybury Court, 802-808 Holderness Rd, HU9 3LP dianecrowther@mayburyres.karoo.co.uk

(01482) 704629

E/ED/EMI

28

Menorah House, 331-337 Anlaby Rd, HU3 2SA menorah@menorah.karoo.co.uk

(01482) 328227

E/ED

25

Murrayfield House, 342-344 Beverley Rd, HU5 1LH (01482) 492778 karen@mellandene.karoo.co.uk

E/ED/EMI

23

Nicholson House, 97 Mirfield Grove, HU9 4QR carole.parker@hullcc.gov.uk

(01482) 709443

EMI

26

Pearson Park, 1-2 Eldon Grove, Beverley Rd, HU5 2TJ pearsonparkcarehome@hotmail.com Pink Panther Home, 443 Holderness Rd, HU8 8JP markwilson655@msn.com

(01482) 440666

E/ED/EMI

24

(01482) 702077

E/ED/EMI

21

Priory Grange, Hessle High Road, Hessle, HU4 6SB (01482) 504222 priory-grange@priory-grange.karoo.co.uk

E/ED/EMI

41

22 Directory of services Homes for older people (over 65)

Tel:

Category:

No. of beds

Queensgate Home, The Boulevard, HU3 2TA ids@queensgatecare.co.uk

(01482) 211112

E/ED/EMI

40

Raleigh Court, Cambridge St, Hull, HU3 2EP manager.raleighcourt@hica-uk.com

(01482) 224964

E/D EMI

56

Riverside Grange, 2052a Hessle High Road, HU13 9NW administrator.riversidegrange@hica-uk.com Somerville House, 262-264 Boulevard, HU3 3ED somervillehouse@somervillehouse.karoo.co.uk

(01482) 647446

EMI

33

(01482) 210368

E/ED/EMI

18

St Catherine’s, 146 Southcoates Lane, HU9 3AJ homemngr.stcaths@iolmercy.org.uk

(01482) 375164

E/ED/EMI

36

St Clare House, Bourne St, HU2 8AE manager@stclare-house.co.uk

(01482) 229700

E/ED/EMI

29

Sutton Village Home, 30 Church Street, Sutton, HU7 4TA suttoncarehome@suttoncarehome.karoo.co.uk Sycamore House, Wawne Rd, Sutton on Hull, HU7 5YS sycamorehouse@sycamorehouse.karoo.co.uk The Cottage, 2050-2052 Hessle High Rd, HU13 9NW cottageres@cottageres.karoo.co.uk The Elms Lowgate, Sutton, HU7 4US chris@elmsresidential.co.uk

(01482) 707085

E/ED/EMI

23

(01482) 878398

E/ED/EMI

36

(01482) 645098

E/ED/EMI

30

(01482) 781087

E/ED/EMI

37

Westdene, 15-19 Alliance Avenue, HU3 6QU westdene@westdene.karoo.co.uk

(01482) 506313

E/ED/EMI

30

Wilton Lodge, 402 Holderness Road, HU9 3DW manager.wiltonlodge@hica-uk.com

(01482) 788033

E/EMI

48

E/ED/EMI

23

Woodford Home, 592/596 Holderness Rd, HU9 3EU (01482) 712639 woodfordcare@hotmail.com

23 Nursing homes

Tel:

Category:

No. of beds

Castle Keep, Noddle Hill Way, Sutton on Hull, HU7 4FG elaine.green@barchester.com Castle Rise, Wawne Road, HU7 4YG tina.morrow@barchester.com Rose Villa Home, 269-271 Beverley Road, HU5 2ST rosevillanursing@rosevillanursing.karoo.co.uk Rossmore Home, 68 Sunny Bank, HU3 1LQ dnd@rossmorecare.co.uk Saltshouse Haven, 71 Saltshouse Road, HU8 9EH janet.cooper@bupa.com St. Marys Home, 344 Chanterlands Avenue, HU5 4DT stmarys2@hotmail.co.uk Sunningdale Court, Birkdale Way, New Bridge Road, HU9 2BH manager.sunningdalecourt@careuk.com Sutton House Home, Kingfisher Rise, Ings Road, Sutton, HU7 4UZ puckeringj@casicare.com West Park Home, 1-5 Selby Street, HU3 3PB info@westparknursing.karoo.co.uk

(01482) 372405

N

55

(01482) 839115

N

36

(01482) 472151

N/E/ED/EMI

36

(01482) 343504

N/E/ED/EMI

56

(01482) 706636

N/E/ED/EMI

150

(01482) 307590

N/E/ED/EMI

48

(01482) 587924

N/E/ED/EMI

49

(01482) 784703

N

38

(01482) 589589

N/E/ED/EMI

41

Homes for people with mental health issues

Tel:

Category:

No. of beds

Anchor House, Anlaby Road, HU3 2PB Anita.Lovelock-Lowe@riverside.org.uk Ash Lodge, 262 Beverley Road, HU5 1AN ashlodge@ashlodge.karoo.co.uk Bridlington House, 4 Bridlington Avenue, HU2 0DN anita00@live.co.uk Desmond House, 16/18 Desmond Avenue, HU6 7JZ admin@desmondhouse.karoo.co.uk Eastfield, Wawne Road, HU7 5YS jane@eastfieldhome@karoo.co.uk

(01482) 326572

MH

40

(01482) 440359

MH

20

(01482) 217551

MH

22

(01482) 448865

MH

19

(01482) 838333

MH

17

24 Directory of services Homes for people with physical disabilities

Tel:

Category:

No. of beds

Ebor Lodge, 92 Westbourne Avenue, HU5 3HS caroleborlodge@hotmail.co.uk Castle Park, Noddle Hill Way, Sutton on Hull, HU7 4FG cyd.akrill@barchester.com Pennine Centre, Pennine Way, HU7 5YU catherine.spivey@hullcc.gov.uk Rockcliffe House, 466 Beverley Road, HU5 1NN jeanniegood@googlemail.com Victoria House, Maldon Drive, Victoria Dock, HU9 1QA emma.white@thedtgroup.org

(01482) 342099

MH

13

(01482) 372404

N/PD

30

(01482) 839311

PD/PD respite

12

(01482) 342906

VI/E over 65

21

(01482) 213010

PD under 65

24

Homes for people with learning disabilities

Tel:

Category:

No. of beds

220 Preston Road, Hull, HU9 5HF marjorie.mansfield@hullcc.gov.uk 93 Ings Road, Hull, HU8 0LS elainevalentine@avocettrust.co.uk Durham St/Endymion St, 49, 51 & 53 Durham Street, Hull, HU8 8RF info@avocettrust.co.uk Landau Lodge, Triton Road, Hull, HU9 4HU landaulodge@voyagecare.com Rivelin Park, Kings Park, Hull, HU7 3GP foxglovecare@foxglovecare.karoo.co.uk 134 Newtondale, Sutton Park, Hull, HU7 4BP info@avocettrust.co.uk 281-287 St Georges Rd, 281,283,285, 287 St Georges Rd, Hull, HU3 3SW ShafaqMalik@avocettrust.co.uk Avocet Trust, 199a,201a & 203a, Saltshouse Road, HU8 9HG info@avocettrust.co.uk Avocet Trust, 523 - 525 Marfleet Lane, HU9 4EP cbellamy@avocettrust.co.uk

(01482) 706988

LD

9

(01482) 329226

LD

5

(01482) 620214

LD

7

(01482) 781042

LD

10

(01482) 823720

LD

2

(01482) 829276

LD

1

(01482) 618096

LD

12

(01482) 702370

LD

8

(01482) 796093

LD

7

25 Homes for people with learning disabilities Avocet Trust, 33-35 Priory Grove, HU5 6LZ info@avocettrust.co.uk Coxwold & Priory, 9 Coxwold Grove, Hull, HU4 6HH info@avocettrust.co.uk Delbook House, 21-23 Marlborough Avenue, HU5 3JP rosemarykay@delbrookhouse.co.uk Eastfield Home, Wawne Road, HU7 5YS jane@eastfieldhome@karoo.co.uk Foxglove Care, 3 The Causeway, HU7 3AL foxglovecare@foxglovecare.karoo.co.uk Foxglove Care, 82 Willowdale, Sutton Park, Hull, HU7 6DW foxglovecare@foxglovecare.karoo.co.uk Isaac Robinson Court, Arcon Drive, Anlaby Road, HU4 6AD administrator.isaacrobinsoncourt@hica-uk.com Potterhill, 91 Potterhill Way, Sutton, Hull info@avocettrust.co.uk Middlesex Road, 20,20a,22,22a,24,24a,26, Middlesex Rd,HU8 0RB cbellamy@avocettrust.co.uk Park View, 100-104 County Road North, HU5 4HL judith.lawtey@hullcc.gov.uk Baylis Place, Wawne Road, HU7 4YG philip.easingwood@barchester.com The Legard, Wivern Road, HU9 4HU What the categories mean thelegard@voyagecare.com In the list above you’ll see that each home has a category. The categories refer to the kinds of people that the home is registered for. This is what the categories mean: •E - homes for older people over 65 •E D - homes for older people who also have a physical disability •E MI - this stands for ‘elderly mentally infirm’ and usually refers to homes for people with dementia

Tel:

Category:

No. of beds

(01482) 507363

LD

5

(01482) 508953

LD

12

(01482) 343463

LD

4

(01482) 838333

LD

17

(01482) 826937

LD/PD

3

(01482) 826937

LD

2

(01482) 352950

LD/LD respite

40

(01482) 708431

LD

5

(01482) 715366

LD

16

(01482) 448911

LD

15

(01482) 877011

LD

10

(01482) 781039

LD

8

• MH - homes for people who have issues around their mental health • LD - homes for people who have a learning disability • PD - homes for people who have a physical disability • N - nursing homes • VI - for people with a visual impairment • No restriction - means that there is no restriction on the age (18+) of the person they take.

26 How to check the quality of the home Each home has a quality rating from the Care Quality Commission. This ranges from no stars (poor) to 3 stars (excellent). You can find out the quality rating from the Care Quality Commission and read the home’s inspection report by going on the Care Quality Commission website at: www.cqc.org.uk or phone the Care Quality Commission on 03000 616161 or email at: enquiries@cqc.org.uk or write to them at:

Advice on choosing a home We have another information sheet called Choosing a Care Home which you can get by contacting Adult Social Care through the 300300 number.

Advice on other services If residential care is just one of the options you are considering and you want to find out about other services that can support people in the community like home care, extra-care housing or individual budgets contact Adult Social Care on 300300.

Care Quality Commission National Correspondence, Citygate Gallowgate, Newcastle upon Tyne NE1 4PA Information about who owns and runs the care home is also available from the Care Quality Commission.

Home care Agencies [Also check the Care Quality Commission care directory at http://www.cqc.org.uk/ ] Allied Healthcare Group Units 4 -6 First Floor, Albion House, Albion Street, Hull HU1 3TE Tel:01482-798669 Fax:01482-223643 Email: hull@alliedhealthcare.com Hica Homecare Services Geneva Way, Leads Road, Hull HU7 0DG Tel: 01482 782 929 Fax: 01482 781 558 Email: homecare.referrals@hica-homecare.co.uk Website: http://hicahomecare.com/services/

DH Homecare 23/23a Hasegate House, Hessle Hull HU13 0RD Tel : 01482 641 950 Fax : 01482 642 934 Email: info@direct-health.co.uk Website: http://www.dhhomecare.co.uk/ Baylea Home Care - Hull 27 Bourne Street, Hull HU2 8AE Tel: 01482 348286 Email: info@springfieldhealthcaregroup.com

B

Beverley Grange Nursing Home

G

• 64 ensuite rooms • Long term care for the elderly • Respite care and day care • Home from home atmosphere • Well trained staff • Promote and encourage independence • Provide freedom of choice • Promote dignity and respect • Varied activities and strong community links

Specialists in providing residential nursing and respite care to the elderly

• 64 ensuite rooms • 11 bungalows for the more independent • Long term care for the elderly • Respite care and day care • Home from home atmosphere • Well trained staff

• Promote and encourage independence • Promote freedom of choice • Promote dignity and respect • Varied activities and strong community links

www.beverleygrangenursinghome.com Lockwood Road, Molescroft, Beverley, HU17 9GQ Off the A1174 (Beverley Bypass)

Specialists in providing residential nursing and respite care to the elderly

H

Holy Name Care Home

N

01482 01482

679955

803388 www.holynamecarehome.com Hull Road, Hull HU6 9AA

28 Key voluntary organisations Alzheimers Society Suite D, Annie Reed Court, Annie Reed Road Beverley HU17 0LF Tel: 01482 211255 Sarah Moody sarah@alzheimershull.karoo.co.uk St Stephen’s Neighbourhood Centre 96 Annandale Road, Hull HU9 4LA Tel: 781223 Rachel Appleyard / Sally Bond support@ssnc.org.uk MS Society Ann Wordingham multiple@multiple.karoo.co.uk Bricknell Live at Home Scheme 224 West Ella Road, West Ella, Hull HU10 7RS Contact: H P Warburton Tel 653779 ECCA Eileen Wright 21st Avenue, Hull HU6 8DL Tel 809473 eileen_eileen@hotmail.co.uk Age UK Healthy Living Centre, Bradbury House, Porter Street, Hull HU1 2RH Tel 324644 Sally Gould/Danny Brown sally.gould@ageukhull.org Goodwin Development Trust Ice House Road, Hull HU3 2HQ Terry Quinn/Anna Heddle TQuinn@goodwin-centre.org

HERIB Beverley Road, Hull HU5 1NF Sue Pallister Tel 342297 suep@herib.co.uk Choices & Rights Tiverton House, Tiverton Road, Bransholme Hull HU7 4DQ Tel 878778 Mark Baggley/John Gilling/Denise Canniffe/ Duncan Edge mbaggley@habinteg.org.uk Hull Churches Home from Hospital Service 1st Floor Office, 82 Princes Avenue, Hull HU5 3QJ Tel 447673 Jean Templeton; Lynda Roe administrator@hchfh.org.uk Jean@hchfh.org.uk Stroke Association Regional Centre, Unit 7, Killingbeck Court, York Road, LEEDS LS14 6DF Tel 07799 436022 Julia Macleod jmacleod@stroke.org.uk Carers Centre Hull Unit 5 Shirethorn Centre, 37-42 Prospect Centre, Hull HU2 8PX Tel 225778 Greg Harman/Margaret McHugh/Howard Bryan/Eddie Lewis greg@carerscentrehull.org.uk Case 60 Charles Street, Hull, East Yorkshire HU2 8DQ Tel 320200 Kevin Corbett/Bernard Pieper kevin@case4life.org

29 Mencap (Pathway, Advocacy and Walking Group) 65-68 Witham, Hull HU9 1BL Tel: 211473 or 07946 598230 Patrick Scanlan Patrick.Scanlan@mencap.org.uk Hull & East Yorkshire Mind 41-45 Beverley Road, Hull HU5 1HX Tel 240200 Greg Aitken gaitken@mindhey.co.uk

North Bank Forum 2nd Floor, 94 Alfred Gelder Street, Hull HU1 2AN Tel 472458 Adrian Barnes-White (learning disability); Wendy Bennett; Julie Hastings adrian@nbforum.org.uk Bransholme Carer Service Bodmin Road Church, Padstow Close, Hull HU7 4HE Tel: 01482 834417 Contact: Tina Stafford

The Alcohol & Drug Service 82 Spring Bank, Hull, HU3 1AB Tel: 01482 320606 Penny Pointon reception@ads-uk.org

Danny’s Dream (Goodwin Trust) The Hooper Building, Guildhall Road, Hull HU1 1HL Tel: 01482 313883

Council for Dependency Problems 61 Spring Bank, Hull HU3 1AG Tel 225868 John Meakin john.meakin@challengingdependency.co.uk

Mires Beck Nurseries Low Mill Lane, North Cave HU15 2NR Tel: 01430 421543 Contact: Martin Rowland martin@miresbeck.co.uk

Dove House Hospice Chamberlain Road, Hull HU8 8DH Anna Walkowski

RETHINK .. Hull And East Yorkshire Carer Service Suite 1, 117-119 Walkergate, Beverley HU17 9BP Tel: 01482 679723 Contact: Andrea Nettleton Andrea.nettleton@rethink.org

Hull CVS The Strand, 75 Beverley Road HU3 1XL Tel 324474 Dave Rogers/Dawn Taylor (Finance)/Tom Grealy (Volunteers) Dawn at 88, Saner Street HU3 2TR. Tel 221372 drogers@hull-cvs.co.uk enquiries@hull-cvs.co.uk

Personal assistant database www.hull-pas.org.uk/

30 Paying for social care services When you qualify for social care assistance from the Council we will usually carry out an assessment of your financial circumstances to determine how much you should contribute towards the cost of your care and support.

This assessment will take place if you are receiving: • a personal budget • help or care at home • day care • residential or nursing care However, you will not be asked to contribute to the cost of your care and support if: • you are receiving after-care services under section 117 of the Mental Health Act .. or ..

• you are receiving reablement services or intermediate care services for the first six weeks of your care and support.

The person who assesses your needs will be able to advise you about financial assessment and charges.

Working out how much you should pay for community services For all the services above, apart from residential or nursing care, we base our calculation on the Government’s Fairer Charging guidance.

We will arrange to visit to look at your financial circumstances including your capital and income and your benefit entitlement. We will also want to assess your disability related expenditure.

Disability related expenditure means the extra costs you may have associated with you disability.

This could include: • extra heating • extra laundry • special diet • domestic help you need • transport costs.

You should draw attention to everything you have to pay for related to your disability.

Capital If you have more than £23,250 in savings or capital you will have to pay the full cost of the service. If you have between £14,250 and £23,250 you will be assessed as having an income of £1 weekly for every £250 or part of £250.

Income We will take into account most state benefits but disregard some types of income, for example: • Disability Living Allowance mobility component • Earnings • Savings credit • £10 of any War Widow’s or War Disablement Pension • War Widows Special Payment • Child Tax Credits We allow an amount to cover the costs of everyday living equivalent to basic Income Support or Pension Credit plus 25 per cent.

If your income is below this amount is will not be taking into account when we work out how much you should contribute.

Then, once we have worked out the disability related expenditure, we can give you a figure which will be your contribution.

Working out how much you should pay for residential and nursing care For residential and nursing care we base our calculation on the Charging for Residential Accommodation Guide.

You will be asked to complete a financial assessment form. The amount you pay will depend on how much income and capital you have. It will also depend on whether your stay in the home is temporary or permanent.

31 Capital We will not take your savings into account if the amount is less than £14,250.

Between £14,250 and £23,250 you will have to pay £1 weekly for every £250 or part of £250 in addition to a contribution from your income.

If you have more than £23,250 you will have to pay the full cost of your care fees. We will review the figure each year.

If you own your own home and you are moving into permanent residential care we will take the value of your home into account. We will give you more advice on this.

Income We will look at different sorts of income including: • pensions and benefits • rental income • net earnings • annuities and trust income • other available income.

But we will disregard the Disability Living Allowance mobility component. If you are a temporary resident we will disregard the DLA care component or Attendance Allowance.

You will keep at least £22.30 for personal expenses.

If you are a temporary resident we will allow for your housing costs.

Making payments to the Council We will confirm in writing the charge we will ask you to pay with a full breakdown of how we have calculated that charge.

The residential assessment team will advise of the date to start paying your weekly contribution to the provider.

What if you’re not happy with the assessment of how much you should pay?

If you feel that we have made a mistake or that the charge is more than you can afford you can ask us to look at it again.

If you feel you have not been treated properly, fairly or with respect, you can use our complaints procedure. There is more information about this in our information sheet Comments, compliments and complaints. You can get this from your Longterm Conditions Team or from our Complaints and Customer Relations Manager: Complaints and Customer Relations Brunswick House, Strand Close, Hull HU2 9DB Tel: 616142

More information about paying for social care AgeUK have factsheets called ‘Paying for permanent residential care’ and ‘Paying for care and support at home’. You can get these from the AgeUK website: www.ageuk.org.uk or by phoning 0800 169 6565. You can also go to the Directgov website: www.direct. gov.uk/en/ CaringForSomeone/ CareHomes/index.htm

Independent advice You may want to seek independent advice about your contributions towards the cost of social care. If you are going into residential care you may want advice on about how it can affect your benefits and your financial situation.

Agencies that may assist include: Hull and East Yorkshire Citizens Advice Bureau 2 Charlotte Street Mews, Hull HU1 3BQ Tel: 0300 3300 888 Community Legal Advice Centre

32 Access to information held about you Adult Social Care is part of Hull City Council.

We hold information about everyone who receives a service from us. The law says we have to comply with the Data Protection Act in managing that information You have a right to see information about you and this includes information that is kept in files and on computer.

What information do we keep?

We keep a record of the help you have asked for and any assistance your receive from us.

We keep some personal details about you and anyone involved in your care. We also need to keep details about other important people in your life like your doctor and community nurse.

All this information is, to the best of our ability, kept accurate and up to date. Information will be kept at our Longterm Conditions Teams and also at the service you use.

How can you get to see the information we keep about you?

Anyone can request information we hold about them. You should apply in writing. We will ask you to complete a subject access form.

You can get this from: The Data Protection Liaison Officer Brunswick House Strand Close, Hull HU2 9DB Tel: 616249 Let the Data Protection Liaison Officer know if you need any help completing the form.

A fee of £10 is charged. We ask you to send this with the subject access form. We also ask you for documents (eg passport or driving licence) to confirm your identity.

Legally, we have to send the information you have asked for within 40 days from receiving your request.

Is there information that you’re not allowed to see?

We may withhold information held about you if: • it relates to other people and we don’t have their consent to disclose that information • it is in the confidential section of your file such as Court papers or legal advice • it has been given in confidence by a person who has not given their consent to that information being disclosed • there are reasons for believing that the disclosure of information could cause serious harm to an individual • disclosure of information might prejudice the prevention or detection of a crime.

These reasons for not giving you information are set out as exemptions in the Data Protection Act. You can appeal against a decision not to show you exempt information. The Data Protection Liaison Officer (see address above) will tell you how you can do this.

What if you’re not happy with how your request has been dealt with?

You can make a complaint about the way we have dealt with your subject access request by contacting our Complaints Manager at: Complaints and Customer Relations Brunswick House, Strand Close, Hull HU2 9DB Tel: 616142 You can also make a complaint to the Information Commissioner: The Information Commissioner’s Office Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF Tel: 020 7025 7580

33 Who else can see information held about you?

Normally, we will not give information about you to anyone without your consent.

For example, you may give written permission for an agent or representative to see information about you.

In some cases people like the Police or the Courts have powers to order us to provide personal information. For example, information may be required in connection with a crime or fraud. There are also other bodies like the Health and Safety Executive who have the power to inspect personal records.

Any information disclosed by us will be the minimum necessary to meet the requirements of the situation.

We also have in place security measures to ensure that only authorised and appropriate staff are able to access personal information about people who use our services.

What if the information about you is incorrect?

We welcome any corrections you have to make about information held about you. If you feel that we have not put something right in the information we hold about you, you can contact the Information Commissioner.

34

35 Notes:

St Catherine’s Care Home We aim to provide a high quality service in a ‘home from home’ environment that will enhance the quality of life for every resident, offering permanent & respite care.

• Caring & experienced trained staff • Secure landscaped courtyard and well maintained gardens • Excellent home cooking, catering for any special dietary needs • Hair salon • Varied activities and strong community links

• Passenger lift to all floors • We promote and encourage independence and privacy • We promote dignity and respect • Own chapel within the home

Situated in the East of Hull, set in its own grounds and close to local shops, banks, cafe’s, parks & local transport

For further details please contact, st Catherine’s on Tel: 01482 375164 Fax: 01482 718139 E-mail: homemngr.stcaths@ourladyofmercy.org.uk 146 Southcoates Lane, Hull HU9 3AJ

OCTAGON DE S IGN & M A RKET I NG LT D

Every possible care has been taken to ensure that the information given in this publication is accurate. Whilst the publisher would be grateful to learn of any errors, they cannot accept any liability over and above the cost of the advertisement for loss there by caused. No reproduction by any method whatsoever of any part of this publication is permitted without written consent of the copyright owners.

Octagon Design & Marketing Ltd. ©2012 Britannic Chambers, 8a Carlton Road, Worksop, Notts. S80 1PH Tel: 01909 478822

Every possible care has been taken to ensure that the information given in this publication is accurate. Whilst Hull City Council would be grateful to learn of any errors, they regret cannot accept any liability for any inaccuracies. No reproduction of any of the information contained within this publication may be reproduced in any form whatsoever without the express written permission of Hull City Council© Guildhall, Hull HU1 2AA.

Westdene Let our family care for yours

Suicide?

Despair?

Need someone to listen to you?

Who cares?

Westdene is a family owned and run residential home, which has been caring for residents since 1984.

Our philosophy is to provide a place that our residents are proud to call ‘home’.

Opening our new 10 bedroom extension in April 2013.

Speak to us in confidence 24 hours a day

Westdene, 15-19 Alliance Avenue, Hull, HU3 6QU Telephone: 01482 506313 Fax: 01482 573985 Email: info@westdeneresidentialcarehome.co.uk Web: westdeneresidentialcarehome.co.uk

Offers a very friendly atmosphere, ensuring peace of mind and a sense of security for retired ladies in individual, spacious accommodation.

Tel: 08457 90 90 90 01482 323456 75 Spring Bank, Hull HU3 1AG

DELBROOK HOUSE Care & Accommodation Supporting The Needs Of Adults With Learning Difficulties

• Situated in beautiful maintained gardens • First class personalised care provided by kind and caring qualified staff • All single ensuite rooms • Special dietary needs catered for • Respite care available • Very spacious lounge and library • Passenger lift to all floors

21-23 Marlborough Avenue, Princes Avenue, Hull, East Yorkshire HU5 3JP

Fax: (01482) 703770 - Email: managers@hhtrust.karoo.co.uk Holderness House, Holderness Road, Hull HU8 8QX

www.delbrookhouse.co.uk email: delbrookhouse@aqualityplace.co.uk

For further details contact care manager on 01482 702657

Telephone (01482) 343463

Haworth Court Residential Home

LeesTel:Rest Houses 01482 354932 2A Lees Rest House, Anlaby Road, Hull HU4 6XA

116 independent living flats. Over 60-74 years • Catering for large community • Set in large, spacious grounds • Lots of activities, day trips, various events, also allotments

Older People ( Over 65 ) - 37 places Care for elderly frail people who need help with day to day living but who don't need full time nursing care available.

Dementia ( Over 65 ) - 37 places Care for older people with dementia, including Alzheimer’s disease, who need a secure environment and help with day to day living. Care for the Elderly Mentally Ill (EMI).

Emmott Road, Beverley High Road, Hull, East Yorkshire, England HU6 7AB

 01482 801509

H KEMP & SON LTD Est 1893

Genuine family business for over 100 years

Welcome to St. Clare House

• Full funeral service • Private chapels of rest • Guaranteed personal attention • Golden charter pre-paid funeral plans

St Clare House, Bourne Street, Hull HU2 8AE Tel: 01482 229700 Web: www.stclare-house.co.uk • 29 spacious ensuite bedrooms

At St Clare House we take pride in delivering individual, high quality 24 hour care for the elderly.

Tel: 01482 844695

259 Hallgate, Cottingham HU16 4BG

• Personalised care delivered by caring, dedicated and experienced staff • Permanent/Short stay/Respite

St. Clare House is a 29-bed purpose-built care home decorated and furnished to a high standard with dementiafriendly facilities

Eastfield Residential Home Eastfield Residential Home is a family run home and the registered provider is also the registered manager.

• Elderly care for 65yrs and over including Dementia

SOLICITORS

• Freshly prepared nutritious meals with consideration for special dietary needs • Regular and varied activities • Well looked after private garden

The Reliable Name

It is registered as a care home for 23 people with enduring mental problems.

The home is set in its own grounds of lawns and trees. The home has 19 single bedrooms and 2 double. The majority with en-suite facilities. We have three lounges and a designated kitchen for clients to make drinks and snacks if they choose to. The ethos of the home is to provide a safe and secure and family environment for our service users. The home has a three star excellent rating awarded by the Care Quality Commission which reflects staff professionalism and dedication in achieving best outcomes for service users.

We can provide you with an effective cost efficient will drafting service that will protect your assets and ensure that your family fully benefit from your estate.

Wawne Road, Hull, HU7 5YS

1a Kingston Road, Willerby HU10 6AD

We understand that the loss of a loved one can be a very upsetting time. We offer you sympathetic, caring and professional advice to ensure that the affairs of the deceased are dealt with in a compassionate but effective way.

Home or hospital visits can be arranged.

• Wills/Reviews for existing wills • Trusts • Powers of Attorney • Administration of estates • Grants of probate Hanover House, Alfred Gelder Street, Hull HU1 2AH

Tel: 01482 326446

Tel: 01482 838333

www.payneandpayne.co.uk

Caring for the whole person We would like to introduce you to the regions premier healthcare organisation Our philosophy is a commitment to high quality care for which our homes are renowned. At all times our clients and residents are afforded the greatest respect: Privacy, Dignity, Compassion and Independence.

Our celebrated success is due entirely to our emphasis which is customer care and a ‘Home from home’ atmosphere.

ProActive Partners are a local agency that care about people not profits and can offer a real alternative to anyone who is dissatisfied with their current service or who find they need help at home.

We operate 24-hours a day, 7-days a week and 365 days a year and you speak to people who understand and know exactly your circumstances and requirements.

Clients can be anyone over the age of 18 who live within the Hull and ERYC area with a wide range of needs including the elderly, physically disabled, people with learning disabilities, people with mental health problems and people who have been diagnosed as terminally ill and wish to remain at home.

Services we can provide in the home include: • Household cleaning service • Personal care service • Hospital discharge service • Bathing service • Shopping service • Laundry service • Emergency service • Day/night sitting • Meal preparation • Putting to bed service • Live-in service • High dependency service • Relief/respite holiday service • Community support • Collecting pensions

01482 215929

01262 601 093

Offices in Hull & Bridlington • www.proactivepartners.co.uk

The Weir Hotel is residential care at its best!

The once popular and renowned Hotel has been carefully and lovingly restored to provide the ultimate in residential care, continuing its tradition of providing excellent accommodation, food and service.

Woodleigh Manor is residential and dementia care at its best!

Woodleigh Manor’s aims are that of the highest possible standards and our philosophy is what other strive for.

That of Privacy, Dignity, Compassion and Independence for everyone.

The Weir Hotel 24 The Weir Hessle East Yorkshire

Woodleigh Manor West Hill, Hessle East Yorkshire HU13 0EW

Tel: (0) 1482 643120

Tel: (0) 1482 359919

Fax +44 (0) 1482 642934

Fax +44 (0) 1482 359929

donna@hessle-care.co.uk

donna@hessle-care.co.uk

Care Quality Commission registered

Every possible care has been taken to ensure that the information given in this publication is accurate. Whilst Hull City Council would be grateful to learn of any errors, they regret cannot accept any liability for any inaccuracies. No reproduction of any of the information contained within this publication may be reproduced in any form whatsoever without the express written permission of Hull City Council© Guildhall, Hull HU1 2AA.

OCTAGON DE S IG N & M A R K E TING LTD

Every possible care has been taken to ensure that the information given in this publication is accurate. Whilst the publisher would be grateful to learn of any errors, they cannot accept any liability over and above the cost of the advertisement for loss there by caused. No reproduction by any method whatsoever of any part of this publication is permitted without written consent of the copyright owners.

Octagon Design & Marketing Ltd. ©2012 Britannic Chambers, 8a Carlton Road, Worksop, Notts. S80 1PH Tel: 01909 478822

Hamshaw Court

Emmanuel Nursing Home

Wellsted Street, Hessle Road, Hull HU3 3AG

17 Southfield, Hessle, E. Yorks HU13 0EL

• Residential care for individual with dementia

• Provides care for residents requiring Nursing, Dementia or Personal Care

• Self contained apartments which promote independence • Registered for 45 • Communal area available • Full activity programme including trips out • Close to local amenities • Resident can bring their pet if they wish too

• Care is assessed around the individuals care needs • Places available for permanent, short stay or rolling respite

LOCAL, FRIENDLY, HONEST LEGAL ADVICE • CONVEYANCING • WILLS • ESTATE ADMINISTRATION • LASTING POWERS OF ATTORNEY • CARE FEE PLANNING • COMMERCIAL PROPERTY • LEASES • TENANCY AGREEMENTS • EMPLOYMENT CONTRACTS • BUSINESS SALES & PURCHASES

• Beautiful well maintained gardens • Registered for 44 beds with large communal areas which offer choice for residents and their families • Full activity programme including trips out

Emmanuel Nursing Home

Tel: 01482 649 749 Hamshaw Court

Tel: 01482 585 099

01482

893366

www.janebrookslaw.co.uk 13 St. Augustine’s Gate, Hedon, Hull HU12 8EU

The Old Vicarage Care Home

“Caring for your loved ones”

Welcome to The Old Vicarage Care Home in Skidby, East Yorkshire.

The Old Vicarage is a registered care home catering for 33 residents.

All rooms have en-suite facilities providing a high standard of accommodation and care. Most rooms look out onto the beautiful tranquil gardens, an ideal retreat for any resident.

The Care Home welcome anyone over

the age of 65, married couples and partners from all walks of life. It can cater for a wide variety of needs and help with daily living if required, yet still ensures residents are treated with respect and dignity according to their wishes.

Our fully trained team ensure Residents are taken care of and do their utmost to ensure they are happy and comfortable.

 01482 876 633  admin@theoldvicaragech.co.uk

Mrs Ann Birmingham the proprietor would encourage any potential Resident and their families to visit the homes to sample the excellent facilities and experience the welcoming home from home atmosphere.

To arrange a visit or to receive more information or a copy of our brochure please contact us.

Employers of excellence

Avocet Trust is a local charity of some twenty years, that provides both Short Stay (Respite), Life Time Residential Support and Support Living for clients with learning disabilities and for people on the autistic spectrum.

Residential Care - The Charity provides high quality residential care in some 40 properties across the City of Hull and in the East Riding of Yorkshire. Avocet’s properties are of a domestic size with accommodation for single persons and up to a maximum of four residents only. The service provided is designed specifically around the needs of each client to ensure that their individual needs are met. A high quality of life is pursued for each client with the intention of making each residents life a pleasant and empowering experience.

Short Stay (Respite) - The Avocet Trust also provides a Short Stay Service for people that require a short term stay and to support local family’s to enable them to have occasional or regular breaks.

Supported Living - Avocet provide people with care and support in a supported living environment ranging from a few hours a day to full 24 hour support.

Day Care - The Trust has recently begun to provide high quality day care at Matthew’s Enterprise and Neat Marsh Farm.

For further information please contact the Avocet Trust Head Office on

01482 329 226

www.avocettrust.co.uk

Kingfisher Housing (Hull) Ltd currently works in partnership with the Avocet Trust in Hull to provide a variety of accommodation to vulnerable people.

We also provide a building and maintenance works service to registered care homes and properties under domiciliary care and the national Supported Living agenda. These services include: • General maintenance and repair works including carpentry, joinery, tiling, replacement glazing etc • Cyclical works on a rolling program • Capital repairs and building works from refurbishments to new build construction • Plumbing and heating repairs and installations We have an extensive property portfolio in the Hull and East Riding areas and we are able to provide accommodation from single service properties through to homes of multiple occupation for different user groups.

All applications for housing provision are treated on an individual basis and we can be contacted on

01482 317 627 for further information.

The 5 Senses Charity: Expressive Arts & Education Centre for Vulnerable People Day Service The aim of The 5 Senses is to promote / develop the self esteem, confidence and independence of vulnerable adults by delivering a variety of educational sessions which use the expressive arts as a tool to aid developmental learning. We are currently open Monday to Friday 10am until 4pm. Please call to book your free taster session.

The 5 Senses Charity: Expressive Arts & Education Centre, 25 Popple, Street, Hull, HU9 1LP Tel no:

01482 470 805

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