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June 2011

A guide to

independent living in Sheffield


Contents

Page

Introduction

2-3

About this guide

4

Sheffield Help Yourself Directory

5

What are social care services for adults?

6

How adult social care works in Sheffield

7

Help for adults with a learning disability

8

Help for adults with mental health problems

9

Help for older people

10

Help for adults with a physical or sensory impairment

11

Help for carers

12-13

Other help and advice available in Sheffield

14

Assessing your needs

15-16

Protecting adults

17

Home support services

18

Supported living

19

Residential and nursing care

20

Extra care housing

21

City Wide Care Alarms

22

Equipment and adaptations

23

Your Care Record

24

Your Service Charter

25

If you have a problem‌

26

Feedback Form

27

Notes

28

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Introduction This guide has information about social care services in Sheffield that can help you to live independently – where they are, who can have them, and how to get them. It explains how we assess people’s needs when deciding what help they need, and how we take into account customers’ own views.

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It tells you about which kinds of needs are given priority, and how decisions are made about the services and support that we can provide for you. This is a brief guide to what help is available in Sheffield. Many of the services we’ve included in this booklet have detailed information about the help they provide.


Introduction If you need information about health and social care services for children and families in Sheffield, please contact: Adult Access Team (0114) 273 4908 adultaccess@sheffield.gov.uk Corporate Mail Facility, FREEPOST NEA5527, Town Hall, Sheffield S1 2ZZ. Call in to the council's First Point Reception at Howden House in the city centre. Open from - 8:30am to 5:30pm, Monday to Friday.

Sheffield Information Link A citywide charity offering information and advice for parents, carers, and professionals. The service has up-to-date, accurate information and guidance on childcare, playcare, early years education and other services for children and young people. (0114) 275 6699 info@sheffinfolink.org.uk www.sheffinfolink.org.uk Call in at 11 Leopold Street, Sheffield, S1 2GY - Monday, Wednesday and Friday 9.00am-12.30pm.

Children and Families Access Team (0114) 273 4855 a  ccessandassessmentteam@ sheffield.gov.uk Call in to our First Point reception at Howden House in the city centre.

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About this guide If you’d like to report a mistake, or add something into the guide, please email: ccinfo@sheffield.gov.uk Telephone numbers All numbers were correct to the best of our knowledge at the time of going to print in June 2011. Alternative formats If you would like a copy of this guide in an alternative format, such as another language or a Braille, audio or large print version, please contact the Adult Access Team on: (0114) 273 4908 or email: ccinfo@sheffield.gov.uk.

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What do you think? It’s very important we hear what you think about this guide – so that we can make future editions better. Please tell us whether you thought this was useful, what was good about the guide, and if anything’s missing! There’s a feedback form at the back of this booklet alternatively visit our website at: www.sheffield.gov.uk/ adultsocialcare.


Sheffield Help Yourself Directory You can also find lots of useful information about local organisations and individuals that provide services in Sheffield on the Help Yourself website.

conditions, people with a physical or sensory impairment, people with a learning disability, homeless people and people with drug and alcohol issues.

Help Yourself is an on-line directory of voluntary, community and faith sector, health and social care organisations and individuals who provide health and social care services and community based activitiesin Sheffield.

There is a section on the website to help people plan their care and support. This can be used by anyone, including people in receipt of a personal budget or direct payment who want to direct their support themselves (self directed support). This section highlights all the groups and services which can help you with your care and support, such as home care/home support providers, support planners, help with managing direct payments, details of personal assistants and activities to take part in.

On Help Yourself you will find details of organisations and individuals that provide a whole host of services and activities including advice and counselling, arts and musical activities, sport and leisure activities, care and support, education, training and employment, environmental and conservation activities. You will also find groups and services for specific sections of the community eg older people, black and minority ethnic people, gay, lesbian and bisexual people, people living with mental health issues and different health

The database is available online at: www.sheffieldhelpyourself.org. uk. You can also contact the Sheffield Community Information Service on: (0114) 273 4763 and email: scis@sheffield.gov.uk

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What are social care services for adults? Social care services are the part of the council that's responsible for meeting our legal obligations in the areas of care, protection and help for vulnerable adults. We share this responsibility with other organisations such as primary care trusts (National Health Service), housing and the police, and we work in close partnership with them. The council also has responsibilities for children and families. Details of who to contact for more information about these services is on page 3 of this guide. People who might need help from social care services for adults include: • older people •a  dults with a physical or sensory impairment

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• adults with a learning disability •a  dults with mental health problems •c  arers for people in any of these groups. This guide has an information page for each of these services, together with detailed information about some of the services we provide, such as home support, City Wide Care Alarms and extra care housing. There’s an explanation of how we assess your needs, together with details of our standards and what to do if there’s a problem.


How adult social care works in Sheffield Adult social care in Sheffield is changing to put you in control – it's your life, your choice and your support. We'll support you to identify your eligible needs and to plan how to meet them using a personal budget. How can I manage my personal budget? There are a number of ways you can manage your personal budget. These are: • as  a direct payment, paid directly to you, to a representative or to a trust • through a nominated agent or brokerage agency • through a service provider you choose • we can manage the money on your behalf How can I use my personal budget? By writing a support plan to explain to us how you'd like to use your personal budget to meet your identified needs.

Examples of how you can use your personal budget are: • to employ personal assistants • to use agencies that provide care and support services • to  pursue leisure or social activities • to buy pieces of equipment • to have respite or short breaks. More information To find out more about how adult social care works in Sheffield you can visit our website: www.sheffield.gov.uk/asc or contact the Adult Access Team: Adult Access Team (0114) 273 4908 adultaccess@sheffield.gov.uk Corporate Mail Facility, FREEPOST NEA5527, Town Hall, Sheffield S1 2ZZ.  all in to the council's First C Point Reception at Howden House in the city centre. Open from - 8:30am to 5:30pm, Monday to Friday.

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Help for adults with a learning disability Specialist services for adults with a learning disability in Sheffield are provided by the Joint Learning Disabilities Service. The service is a partnership of Sheffield City Council and Sheffield Health and Social Care NHS Foundation Trust. It works to make sure that the vision people with learning disabilities and their families and carers have for their lives, becomes a reality. Our priorities and criteria We must make sure that the resources we have are used to help people in greatest need of support. It’s important we support you if your needs mean that without help you couldn’t continue to live at home safely or independently. There’s more information about how we assess your needs on page 15 and 16. More information For more information about services for people with a learning disability you can go to our website at: www.signpostsheffield.org.uk.

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You can also get a copy of the leaflet ‘Getting help from the Joint Learning Disabilities Service’ by ringing us on: (0114) 203 9325. Alternatively you can contact the Adult Access Team details below: Adult Access Team (0114) 273 4908 adultaccess@sheffield.gov.uk Corporate Mail Facility, FREEPOST NEA5527, Town Hall, Sheffield S1 2ZZ.  all in to the council's First C Point Reception at Howden House in the city centre. Open from - 8:30am to 5:30pm, Monday to Friday.


Help for adults with mental health problems Mental health services for adults and older people are provided by Sheffield Health and Social Care NHS Foundation Trust. They deliver health and social care services in the city, including a full range of specialist adult and older people’s services, psychology and therapy services, as well as specialist learning disability services. The trust has four community mental health teams that support adults of working age with serious or long term mental health problems. •N  orth Northlands Community Mental Health Centre, Southey Hill, S5 8BE (0114) 271 6217. • South East East Glade Centre, 1 East Glade Crescent, S12 4QN (0114) 271 6451.

•W  est The Yews, Worrall Road, S35 0AU (0114) 271 6100. You can also speak to your doctor about the help that’s available. Our priorities and criteria We must make sure that the resources we have are used to help people in greatest need of support. We give priority to people who have severe and/or enduring mental health difficulties. More information We’ve included information in this guide about mental health organisations in Sheffield, but you can get detailed information about services from the ‘Mental Health Sheffield Guide’. The guide is published by MIND. to request a copy: (0114) 258 4489 guide@sheffieldmind.co.uk www.sheffieldmentalhealth.org.uk.

•S  outh West Argyll House, 9 Williamson Road, S11 9AR (0114) 271 8654.

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Help for older people Our older people’s services provide help for older people in Sheffield. The Assessment and Care Management Service help you identify what services are needed and make sure these are reviewed regularly. Services are arranged from the in-house Care4you Service, as well as from independent care providers in Sheffield. Our priorities and criteria We must make sure that the resources we have are used to help people in greatest need of support. It’s important we support you if your needs mean that without help you couldn’t continue to live at home safely or independently. There’s more information about how we assess your needs on page 15 and 16. Solutions identified in your support plan (such as residential care, home support, community support and day services) are provided in a variety of ways. These can be delivered through a contract with a care or support provider or you can purchase the services you need using your personal budget.

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We’re currently transforming the way we provide social care. If you’re eligible for social care services, you'll be able to choose how your social care services are provided, and who provides them. For more information contact: Adult Access Team (0114) 273 4908 adultaccess@sheffield.gov.uk Corporate Mail Facility, FREEPOST NEA5527, Town Hall, Sheffield S1 2ZZ.  all in to the council's First C Point Reception at Howden House in the city centre. Open from - 8:30am to 5:30pm, Monday to Friday. Ageing Well Guide For a copy of our guide to ageing well in Sheffield email: ccinfo@sheffield.gov.uk There’s also lots of information on the council website:  ww.sheffield.gov.uk/ w ageingwell.


Help for adults with a physical or sensory impairment Our Physical Disability and Sensory Impairment Service (or PDSI) provides help for people with a physical or sensory impairment. Our priorities and criteria We must make sure that the resources we have are used to help people in greatest need of support. There’s more information about how we assess your needs on page 15 and 16. Solutions identified in your support plan (such as residential care, home support, community support and breaks for a carer) are provided in a variety of ways. These can be delivered through a contract with a care or support provider or you can purchase the services you need using your personal budget. These services are then reviewed at least once a year. You can also choose to spend your budget in any other way which meets your needs (eg. by employing a personal assistant or buying equipment).

Contact us Adult Access Team (0114) 273 4908 adultaccess@sheffield.gov.uk Corporate Mail Facility, FREEPOST NEA5527, Town Hall, Sheffield S1 2ZZ.  all in to the council's First C Point Reception at Howden House in the city centre. Open from - 8:30am to 5:30pm, Monday to Friday. More information For detailed information about our physical disability and sensory impairment services look on the following council website www.sheffield.gov.uk/pdsi.

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Help for carers You may be able to get help from us if you provide regular and substantial care or support for a relative, friend or neighbour who has: •a  physical disability or physical illness • a learning disability • a sensory impairment •a  serious or long term mental health problem • dementia (any age). What is a Carer’s Needs Assessment? It's an assessment of your needs as a carer. We can assess your needs at the same time as we assess the needs of the person you care for. If you prefer, we can arrange a time to talk to you separately – just let us know.

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What happens in a Carer’s Needs Assessment? We’ll talk to you about the caring you do and the impact it has on your life. It’s important that you tell us about anything that you’re finding hard. It might be that you’re having problems due to your health, or your age. You might not be getting enough sleep, or a proper break from caring. You might be having problems balancing your caring role with work, study or other care commitments. We’ll listen to what you say, respect your dignity and privacy, and recognise your specific needs, including cultural or religious needs. What happens next? We'll agree with you what help we can provide to give you the support you need.


Help for carers Who can have a Carer’s Needs Assessment? You have a right to a free carer’s assessment if you: •c  are for an adult who has critical or substantial needs and is eligible for our help •p  rovide the adult you care for with substantial care on a regular basis • intend to care for someone in the future, for example, if someone is coming out of hospital or coming to live with you. Who can I contact for more information? Adult Access Team (0114) 273 4908 adultaccess@sheffield.gov.uk Corporate Mail Facility, FREEPOST NEA5527, Town Hall, Sheffield S1 2ZZ.

Sheffield Carers Centre The Carers Centre provides information and advice for carers in Sheffield about matters such as welfare benefits, community care, breaks for carers, and looking after yourself. They can also help you find your way around other sources of help and support. The centre is based at 7 Bells Square, Bells Court, Sheffield S1 2FY. For general enquiries you can speak to a member of staff on: (0114) 278 8942 or visit their website at:  ww.sheffieldcarers.org.uk. w Alternatively you can call the carers helpline on: (0114) 272 8362. It’s open from 9am to 5pm Monday to Friday.

 all in to the council's First C Point Reception at Howden House in the city centre. Open from - 8:30am to 5:30pm, Monday to Friday.

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Other help and advice available in Sheffield There are many other sources of information, advice and help available in Sheffield which will help you to stay independent for as long as possible, and help you to live your life in the way that you choose. Some services are provided by other statutory organisations such as your doctor or health centre. Help is also available from a wide range of voluntary and community organisations, as well as companies you can contact to purchase equipment or services. If you’re looking to purchase health or social care services, you can contact our Adult Access Team for an initial assessment of your needs details can be found on page 3. You can also request information covering •C  ity Wide Care Alarms – If you live alone this service helps you to feel secure 24 hours a day, 365 days a year (see page 22). • Buying equipment or services – companies who sell special equipment to help you carry out everyday tasks (see page 23). • Home support services – companies that help you with cleaning, shopping and practical support (see page 18). • Residential and nursing care – help if you can no longer live on your own (see page 20).

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• Meals delivery services – have your meals delivered to your home see the Help Your Self Directory (see page 5). • Extra care housing – helps you to live independently for as long as possible with the support of a care team on site (see page 21). All you need to do is email: ccinfo@sheffield.gov.uk Or complete our online form at: www.sheffield.gov.uk/ buyyourowncare. More information on how to help yourself The Help Yourself Directory is a database of individuals and organisations that provide care, support and run a range of activities in Sheffield. Please see page 5 for more information. NHS direct:

0845 46 47 or visit the website: www.nhsdirect.nhs.uk This is a 24 hour health advice and information service. You can contact the service: • to find out what to do if a family member feels ill • for details of a particular health condition • for details of local healthcare services, such as doctors dentists and late night opening pharmacies.


Assessing your needs We have to make sure our resources are used to help people in greatest need of shortterm or long-term support. How do you decide if you can help me? We use guidance from the Department of Health called ‘Prioritising Need’ to help us decide who we can help. It’s important that we support people who wouldn’t be able to continue to live at home safely or independently without help. We'll probably be able to help you if: • y ou can't manage to keep yourself safe, healthy and well • you’re struggling to manage, and you or your carer are at serious risk of injury. Once we’ve worked with you to assess your needs, we'll let you know what money is available for your support. This is called your personal budget. You can then start to plan how to meet your needs (see page 7).

To help us decide how much money you can have we’ll consider: •p  roblems you’re having communicating your wishes or making choices • problems with staying safe, healthy and well • problems managing your personal care or carrying out domestic routines • problems maintaining work/ studying, or problems getting involved in family responsibilities or community life. For each of these areas, the Government say the risk to your independence could be low, moderate, substantial or critical. To make sure we help people in greatest need of our support, we’ll always give top priority to those people who face a critical risk to their independence. We’ll then give priority to people who face a substantial risk to their independence.

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Assessing your needs

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What happens if I’m not eligible for help? If your problems create only a low or moderate risk to your independence we may only be able to provide information and advice about other sources of help. We’ll also look at whether your situation will get worse in the future, and if other services could help with the problems you are having - such as housing services, assistive technology or the health service.

Who can I contact for more information?

What will I pay? As part of the assessment we’ll ask about your finances – to help decide how much you’ll contribute towards the cost of your care.

Open from - 8:30am to 5:30pm, Monday to Friday.

Adult Access Team (0114) 273 4908 adultaccess@sheffield.gov.uk Corporate Mail Facility, FREEPOST NEA5527, Town Hall, Sheffield S1 2ZZ.  all in to the council's First C Point Reception at Howden House in the city centre.

You can also find information on our website: www.sheffield.gov.uk/ adultsocialcare


Protecting Adults Some adults are less able to protect themselves than others, and some have difficulty making their wishes and feelings known. This may make them vulnerable to abuse. Abuse may be physical or sexual, it may involve people taking money without permission, or not looking after someone properly. It may include bullying or humiliating, or not allowing contact with friends and family. Anyone can be an abuser – relatives, partners, people paid to provide care and services, volunteers, neighbours, friends and strangers. Most abusers are people close to the adult who are loved and trusted by them. However some people will deliberately abuse adults they see as an easy target. Abuse can occur anywhere. People can be abused at home, in care/ nursing homes, day centres, or any place where the adult should be safe. Who do I contact? We take concerns about adult abuse seriously. If you think you are being abused or suspect abuse is happening, contact the Adult Access Team. Adult Access Team

(0114) 273 4908 adultaccess@sheffield.gov.uk  orporate Mail Facility, FREEPOST C NEA5527, Town Hall, Sheffield S1 2ZZ. Call in to the council's First Point

Reception at Howden House in the city centre. Open from - 8:30am to 5:30pm, Monday to Friday. Your name won’t be shared without your permission, unless we feel you’re at risk of further harm. Alternatively contact South Yorkshire Police on: ( 0114) 220 2020, or in an emergency call: 999. You can also share your concerns with a doctor, nurse or health worker, your social worker (if you have one), a housing officer or an advice centre (Citizens Advice Bureau), and ask them to contact us for you. If you’re living in a residential or nursing home, or if you receive a home care service, you can also contact the Care Quality Commission (CQC).

03000 61 61 61 enquiries@cqc.org.uk www.cqc.org.uk  QC National Correspondence, C Citygate, Gallowgate, Newcastle upon Tyne, NE1 4PA

More Information ccinfo@sheffield.gov.uk and ask for a leaflet on Safeguarding Adults, or visit our website at: www.sheffield.gov.uk/

reportabuse.

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Home support services Home support services can provide help with: • personal care (including dressing,washing, bathing and toileting) • mobility and moving around your home • meals • medication • laundry and some cleaning tasks • managing your money, such as collecting your pension • care and support at night time. Some home support companies also provide respite care - short breaks to support your carer. There are many companies in Sheffield that can provide help with home support services (for a charge).

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They can provide help with personal care, and some may be able to provide domestic help (such as housework or shopping). The amount of time it takes, together with the times you ask for help (such as at weekends), will affect the charges for their services. To find details of home support providers in Sheffield use the Sheffield Help Yourself Directory (see page 5) and search for ‘Home Support’ or search the Care Quality Commission (CQC) website: www.cqc.org.uk


Supported living Supported living services can help disabled people and people with a mental health problem to live at home and maintain their independence. This help can include: •a  personal assistant or other care or support services • direct payments to pay for care and support services • equipment • home adaptations • security – such as the City Wide Care Alarms service • support from a local team – for example to learn new skills.

More information Please see the following for contact details about supported living: • s upported living for people with a physical or sensory impairment see page 11. • supported living for people with a learning disability - see page 8. • supported living for people with mental health problems – see page 9.

Supported living services can help you to attend a local group or meeting, go to social events, take part in sporting activities or visit family and friends. It can also help you with managing your money, and with shopping and cleaning.

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Residential and nursing care Residential care is for people who can’t continue to live in their own home, even with support. You can stay in residential care for a short-time (known as respite care), over a longer period or permanently. You would stay in a comfortable furnished room (in some places you could bring your own furniture) and staff are usually available 24 hours a day. A residential care home normally provides accommodation, meals, and ‘personal care’. Personal care can include support to get up or go to bed, eat, wash, dress, and use the toilet. In some homes staff can help you to gain skills that help you to be independent. A district nurse makes regular visits to care homes. Nursing homes offer 24 hour nursing care by trained nursing staff. The person in charge of the nursing home must be a qualified doctor or nurse, and there will always be nursing staff on duty to support you.

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More information Our guide to residential and nursing care has details of what to consider when moving into a home. After an assessment of your needs, arrangements can be made for the onsite provider to provide the care services that have been agreed in your support plan. As your needs change your support plan can be adjusted to meet your needs. To request a copy of the guide please email us on: ccinfo@sheffield.gov.uk.


Extra care housing What is extra care housing? Extra care housing combines sheltered accommodation with more traditional residential care homes. It is designed to make life easier for older people who can no longer cope with entirely independent living. Extra care housing provides: • s elf contained flats or bungalows in a sheltered environment • housing related support to help you live independently • an appropriate package of care in your own home • 24 hour support • more communal facilities than existing sheltered schemes, eg restaurant, lounge, activity room, library, health suite, computer suite • independence and re-enablement

Sheffield has five extra care schemes. While there are some bungalows most of the accommodation is two bedroom flats. The majority of homes are for rent however there are options to part buy or purchase outright. Who can live in an extra care housing scheme? You or your partner can apply; one of you must be aged 55 or over and normally have retired from full time employment. You must be in housing need and/ or have a care need. For those who require support, a needs assessment is completed. The resulting support plan (agreed by you) can be provided by the onsite care team. If your needs change, the support plan changes to suit you. More information To request a leaflet on Extra Care Housing in Sheffield email: ccinfo@sheffield.gov.uk

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City Wide Care Alarms Our City Wide Care Alarms service helps people to remain safe, secure and independent in their own homes, 24 hours a day, 365 days a year. When you join, we provide a portable alarm button, and a base unit that you can hear and speak through, thanks to its powerful microphone and loudspeaker. If you need help, all you have to do is press one of the alarm buttons and it automatically connects you to our call-monitoring centre. Our trained staff have instant access to your information and will quickly provide the most appropriate help, whether that is your relative, doctor, our specially trained mobile support workers (who can safely lift people from the floor) or the emergency services. The full service, including our mobile support worker service, is just £4.67 per week (price set until March 2012).

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Additional sensors We also provide a range of sensors, which work with the main unit, to help manage specific risks in your home. All the sensors are monitored by City Wide Care Alarms and automatically raise an alarm call

in the home and at the monitoring centre if the sensor is activated. These sensors can provide the help needed for people to stay in their own home. One example is a sensor that checks whether a person has returned to bed or not, during the night, as they may have had a fall. Other sensors that are available are: • Smoke Alarm • Panic/Bogus Caller Button • Carbon Monoxide Detector • Gas Detector • Extreme Temperature Sensor • Flood Detector • Fall Detector • Door Exit Sensor To find out more about our service, or to add any of these sensors please contact City Wide Care Alarms: City Wide Care Alarms Free phone: 0800 013 0980 citywidecarealarms@sheffield. gov.uk www.sheffield.gov.uk/ carealarms


Equipment and adaptations Our Equipment and Adaptations service provides help to people of all ages who have a support need. Our priorities and criteria We give advice about better ways of doing things. We may be able to give you equipment to make life easier or simple adaptations such as handrails. Depending on the type of home you live in, and how much money you have, we may be able to provide major adaptations such as stair lifts. We only have a limited amount of money to spend so we have to make sure that we help the people who need it most. We do this by working out who needs help most urgently and having a list of rules that help us decide what help we can give. If we think you need help we’ll arrange to visit you to carry out an assessment. We’ll always look to meet your needs in the most reasonable and practical way, which may involve you moving house.

Who can I contact for more information? Adult Access Team (0114) 273 4908 adultaccess@sheffield.gov.uk Corporate Mail Facility, FREEPOST NEA5527, Town Hall, Sheffield S1 2ZZ.  all in to the council's First C Point Reception at Howden House in the city centre. Open from - 8:30am to 5:30pm, Monday to Friday. More information For detailed information about the equipment and adaptations service. See the council website www.sheffield.gov.uk/pdsi.

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Your Care Record Your Care Record (Person Held Record) is for adults in Sheffield who get support from professionals like social workers, doctors, nurses and therapists following an assessment or review of their health or social care needs. The record contains information about your assessments and support plans. It includes contact details for people involved in your care and support, and a record of who has visited you. It also includes sections for different professionals to add in their notes about your support. This is useful because it holds lots of information about your support needs in one place. The information can quickly tell health or social care professionals about you and your needs. It can also tell your family, friends or other people who need to know about the care and support you’re getting. People who support you such as social workers, district nurses, GPs, community psychiatric nurses and ward nurses may ask to contribute to your folder. You can take your record with you

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when you go to see your doctor or nurse, if you go for a hospital appointment or if you're admitted to hospital. The record may be useful if you have a personal budget and control your own support. It will also be useful if there’s an emergency and you aren’t able to tell people about your needs. More information If you'd like to find out more about Your Care Record look on our website: www.sheffield.gov.uk/ yourcarerecord or contact our Adult Access Team. Adult Access Team (0114) 273 4908 adultaccess@sheffield.gov.uk Corporate Mail Facility, FREEPOST NEA5527, Town Hall, Sheffield S1 2ZZ.  all in to the council's First C Point Reception at Howden House in the city centre. Open from - 8:30am to 5:30pm, Monday to Friday.


Your Service Charter The adult social care charter charter was written in response to feedback received from service users. This is part of our commitment to you. Since 2008 our customers have helped us identify what is important to them when they receive a service from us. From this we created the leaflet 'Your Service Charter' which tells you what issues were seen as most important, and how our service standards have been set to address the issues our customers raised. These are the standards you can expect from our services. If you feel we don’t meet these standards, or you have any questions about the standards, you can speak to the staff or the manager of the service who will do all they can to address your concerns. If you prefer you can make a complaint by telephone: (0114) 273 5000, or by email: complaint@sheffield.gov.uk.

Our service standards help us to focus on what service users said means the most to them. With your help, we can continue to make sure our service standards reflect what’s important to you. So please take time to complete the online form at: www.sheffield.gov.uk/ yourservicecharter or complete the form at the back of the booklet. How can I get a copy of Your Service Charter? You can read the information on our website: www.sheffield.gov.uk/ yourservicecharter or email: ccinfo@sheffield.gov.uk to request a copy of the booklet.

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If you have a problem… If you have a problem or a complaint speak to a member of staff or their manager about the issue. Many organisations will also have a formal complaints process. If you prefer you can ask for a complaints form or a feedback leaflet – or you can write to the service to explain your concern.

If you have a comment, compliment or complaint there’s a feedback form you can complete on our website. You can also make a complaint by telephone: 0114 273 4567 or by email: complaint@sheffield.gov.uk. For details of how to make a comment, compliment or complaint about a health service in Sheffield visit the Sheffield NHS website at: www.sheffield.nhs.uk.

Sheffield Patient Services Team Provide a service for people using GPs, Dentists, Opticians, Pharmacies, Community Services and Sheffield Teaching Hospitals. Giving you a helping hand when you: • want to raise a concern about your NHS care • need information on NHS primary care and community services As a patient, relative or carer you may need advice, information or support. This is where the Patient Services Team comes in.

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The Patient Services Team will: • listen to your concerns, suggestions or queries • help sort out problems quickly wherever possible • advise you on how to make a complaint • guide you to the appropriate place for support or further information. The service is confidential and can be contacted Monday to Friday, 9am to 5pm on: 0114 271 2400 PST@sth.nhs.uk Patient Services Team, Royal Hallamshire Hospital, Glossop Road, Sheffield, S10 2JF.


Feedback Form We’re very interested in hearing what you thought about the information in this guide, and any ideas you have to make it better. How did you get this booklet? ❏ Following an enquiry for services ❏ Following an assessment ❏ I asked for one from my social worker ❏ I picked one up from my doctor’s surgery, library or community centre ❏ From another source (please say where) .................................................. Do you have any comments?

If you’d like us to contact you about your comments, or if you’re interested in giving feedback about other leaflets, please give your name and address below Name Address Thank you for taking the time to complete this feedback form. Please post this to Communications Team, Sheffield City Council, Level 3, West Wing, Moorfoot Building, Sheffield, S1 4PL

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Advertorial

Local Care from a Local Company Home Instead Senior Care specialises in the provision of at-home care for adults, allowing them to remain in their own home for as long as possible. They are local people who understand the needs of people in the local community. Owners Jill and Bryn Evans opened the offices after they had experienced first hand problems when adults become unable to manage on their own. Jill’s grandfather had dementia and was unable to manage by himself, at the time there were no support services available to enable him to stay at home. He was admitted to a residential home where he passed away soon after. Jill was convinced that had there been a care service like Home Instead to help him in his own home with domestic activities and his personal care, that he could have remained independent and happy for many more years. The service they provide is extremely flexible and ranges from help a few hours a day to 24 hour care. Services can include personal care such as assistance with bathing, dressing and medication reminders; home help covering light housework, shopping, meal preparation and household duties; and companionship services that can involve everything from escorting their clients to visit places of interest, on holidays or appointments to simple conversation and good company. They also provide a range of specialist services which include Alzheimer’s and dementia care, end of life and respite care plus they support many adults with learning & physical disabilities. Their Caregivers undergo an extensive and ongoing training programme and they pride themselves on matching the requirements of their clients to the experiences, interests and personality of the Caregiver. For more information on Home Instead Senior Care in your area call the Sheffield office on 0114 246 9666 for North Sheffield or 0114 2507709 for South Sheffield. www.homeinstead.co.uk/Sheffield. See our advert on the back page

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A new approach to community living Offering care when you need it, support when you don’t We tailor care to your needs – including independent and assisted living, respite, convalescence and post operative care. We pride ourselves on being a welcoming, supportive and friendly community. Luxury appointed apartments & studios 24 hour care available Superb restaurant Companionship care Day care 24 hour security Members’ lounges Hair salon Private lake Landscaped garden and most importantly... Your own front door

Arrange a visit by calling 0114 232 1583 (local rate) or just pop in any day between 10am - 5pm – we look forward to welcoming you

www.signature-care-homes.co.uk/loxley-park Signature at Loxley Park. Loxley Park, Loxley, Sheffield S6 4TF E enquiries.loxleypark@signaturesl.co.uk


Hereward & Wills WILLS & ESTATE PLANNING

Friendly, Professional Advice Affordable Solutions • Home Visits To Suit

Providing specialist advice to older people and those with disabilities

Tel: 0114 230 7200 An associate of Simply Legal & Associates who are a member of the Institute of Professional Willwriters and comply with OFT approved IPW code of practice


Will Makers of Sheffield Ltd.

Planning for your future will give you peace of mind for the present

Will Makers of Sheffield Ltd are a leading specialist in Will Drafting, Family Protection Trusts, Inheritance Tax and Estate Planning.

Providing Peace of Mind Call 0845 166 2165 Will Makers of Sheffield Ltd, have been helping families throughout the country, providing peace of mind and using highly qualified consultants – all being members of the Society of Will Writers and IPW – Institute of Professional Will Writers. Whatever your circumstances - Will Makers Of Sheffield Ltd not only has the experience but duty of care to ensure the advice given is accurate and appropriate to your needs, safeguarded by professional indemnity insurance. We offer complete service including: • Single or Mirror Wills • Family Protection Trusts • Inheritance Tax Planning • Property Management Trusts • Disabled Beneficiary Trust • Lasting Powers of Attorney • Parental Responsibility Agreement • Pre-paid funeral plans

If you have any questions about Will Drafting, Family Protection Trusts, Inheritance Tax and Estate Planning or would like to arrange for a specialist consultant to visit you then contact Will Makers of Sheffield Ltd on 0845 166 2165


Citizenship First Increasing opportunities for people with a learning disability We are a not for profit organisation that specialises in providing support to people aged 16 + with a learning disability. We are a team of positive, caring and dedicated people who constantly strive to achieve positive outcomes for the individuals we support. We enable people to have more say and control in their lives through a range of high quality services. These include: • Support to help individuals live independently in the community • One to one support in day services, education or at work • Support to take part in meaningful leisure and social activities • Support to develop life skills such as shopping or budgeting • Support planning and brokerage services • Appointee and money management services • Recruitment and payroll services • Managed accounts • Specialist residential appointee services • Housing.

For further information please contact

Citizenship First on 0114 2798001 350 Glossop Road, Sheffield S10 2HW Fax: 0114 2723795 Email:contact@citizenshipfirst.org Web: www.citizenshipfirst.org


Working together for older people in Sheffield

Lindsay Wright Domestic Cleaning

Join one of our groups or lunch clubs

• Do you want to enjoy a varied and healthy life style with people your own age? • Do you want to experience new activities? • Do you want to enhance your health? • Do you want to make new friends?

Would you like to work as a volunteer with our charity? If so then contact…

AGEWELL & LUNCH CLUBS in SHEFFIELD Telephone: 0114 275 1212 or Fax: 0114 278 4887

135 Upperthorpe Road, Sheffield S6 3EB

Aspire pc Limited is an organisation that endeavours to support, empower and care for people in their own homes. Our aim is to provide greater independence through enabling people to take control and make choices about the support they need to live their lives as they choose. Some examples of what we can offer: • Personal Assistant Support With Every Day Living Skills • Support To Access Local Community Activities • Help In Developing Social Skills • Enabling People To Take A Break From Caring Talk to your Social Worker/Care Co-ordinator about funding for Aspire Services, or contact your Council and ask for a Social Care Assessment.

Tel: 01142 456320 • aspirepclimited@btconnect.com

Registered Charity Number: 250748

Sheffield Churches Council for Community Care (SCCCC) is a local charity that co-ordinates a broad range of services largely provided by its staff and city-wide team of volunteers, giving older people and their families a helping hand when they need it most. SCCCC has four main schemes: • The Good Neighbour Scheme • Escort Care • Hospital Aftercare • The Accident and Emergency to Home Scheme To find out more about SCCCC, call 0114 279 7929 / 0114 275 9452 email: mail@scccc.co.uk

Home cleaning services • All aspects of cleaning undertaken • Tailor-made programs for each property • Equipment and supplies provided

Free quotes available Please call Lindsay on

07983 675293

While we have taken every care in compiling this booklet, the publishers and promoters cannot accept responsibility for any inaccuracies. Inclusion of any advertisement in no way endorses the services or products sold.

01142 485658 Sarah Care Ltd is dedicated to providing a high quality, flexible, personal care service tailored to meet the needs and requirements of individuals living in their own homes. We at Sarah Care Ltd are committed to enhancing the quality of life of our Service Users by providing the highest standard of care possible, ensuring peace of mind for both the Service User and their families. Our Services Are you looking for care and support to enable you to stay living in your own home? Sarah Care Limited can provide professional, fully trained & experienced care workers to help you maintain your independence. All our staff are professionally trained to a high standard. The frequency and level of service can range from 15 minutes of support to continual 24-hour live-in care. Our Staff specialise in dealing with: • People with Dementia • Mental health problems • Sensory impairment • People with Physical Disabilities • People with Learning Disabilities • Intermediate Respite Care • Older people • Elderly Mentally Infirm • People with a terminal illness

Range of services we provide: • Personal care & support • Assistance with Medication and prescription collection • Care following hospital discharge • Companionship • Shopping services • Meal preparation • Sleep-in/ Waking night • 24 hour live-in care • Escorting to social activities or appointments

We provide a reliable and dependable 24 hours a day, seven days a week, year round service.


• Personal Care & Support • Day Care • Care following hospital discharge • Escorting to appointments/ social activities

• Special Needs • Shopping and Meal Preparation • Companionship •C  ommunity and Home Care (Domiciliary)

Experienced Highly Trained Staff Adventus Care, Stockton Business Centre, 70 - 74 Brunswick Street, Stockton, TS18 1DW

Tel: 0845 269 3812, 01642 345285 or 07900 977253

To advertise in this publication call our sales team on 01909 478822

Every possible care has been taken to ensure that the information given in this publication is accurate. Whilst the publisher would be grateful to learn of any errors, they cannot accept any liability over and above the cost of the advertisement for loss there by caused. No reproduction by any method whatsoever of any part of this publication is permitted without written consent of the copyright owners. Octagon Design & Marketing Ltd. ©2011 Britannic Chambers, 8a Carlton Road, Worksop, Notts. S80 1PH Tel: 01909 478822

This document can be supplied in alternative formats, please contact 0114 273 4908 Sheffield City Councill Adult Access Team Tel: 0114 273 4908 www.sheffield.gov.uk


Designed & published by Octagon Design & Marketing Ltd, Britannic Chambers, 8a Carlton Road, Worksop, Notts. S80 1PH Tel: 01909 478822


Guide to Independent Living in Sheffield