Visit our website: www.uhb.nhs.uk
For patients, staff, visitors and volunteers
Page 5 Sign up for organ donor register
OCTOBER 2017
Page 14 Get in the pink for breast cancer
Page 15 Say ‘yes’ to breast screening invitation Pressure to prepare for fierce flu fight this winter
Chief Nurse Philip Norman Friends, family and colleagues celebrated the life of Philip Norman. See pages 6 and 7
Making a real difference Hundreds of people have taken the time to make a nomination in the Best in Care Awards 2017. Hundreds of patients, relatives and health professionals have paid tribute to the dedication and care given by staff and volunteers across the Trust by submitting their nominations for this year’s annual Best in Care Awards. The awards, which were established in 2009, aim to recognise those staff, members and volunteers who go above and beyond to ensure our patients receive the best in care. However, it is not just those providing frontline services that are celebrated. The awards also honour those behind the scenes that contribute to the smooth running of the organisation by providing administrative support, training, logistics and research services to name but a few. Amongst the awards will be the coveted ‘Brighter Futures Award’ which celebrates those who are creating a better future for our
community through training or work with students, improving relations with local residents or setting up initiatives to make Birmingham healthier. The 2017 winners will be announced at a sparkling ceremony on Thursday 23 November at Tally Ho in Edgbaston, where former patients, healthcare experts and local personalities will be
presenting the worthy winners with certificates and their prizes. UHB’s Chief Executive, Dame Julie Moore, said: “The Best in Care Awards is, by far, my favourite event of the year and is one of the most inspirational. “Every year we receive hundreds of nominations and this year has been no different. However, this year has been one of the most challenging the NHS has faced in recent times, therefore to have received over 400 nominations is a real testament to the hard work and dedication of so many to continue to provide exceptional care – and what that means to our patients. My thanks to all the nominees for their efforts.” See centre pages for a full list of this year’s nominees. This year’s shortlist will be announced in the next edition of news@QEHB and online in November.
The flu vaccination campaign is underway with staff across the Trust doing the right thing and becoming flu fighters at a time when the NHS has been told to prepare for potentially the worst outbreak of flu for many years. Many hospitals in Australia and New Zealand have reportedly been unprepared to cope with a heavy flu outbreak that occurred this season, and it is expected that flu could put much more pressure than usual on QEHB this winter after the Chief Executive of NHS England, Simon Stevens, issued a warning for all UK hospitals at a conference in September. Reports suggest there has been close to double the amount of flu circulating in Australia this July and August - the country’s core winter months - than the average over the previous five winters. Speaking at the health conference, Simon Stevens said the winter flu season in the southern hemisphere was a pointer to the pressure that could build up in the NHS this winter. But he insisted measures were being taken to ensure the NHS was prepared. Mr Stevens said it had been a ‘heavy flu season” and many hospitals had struggled to cope, which should act as a warning to the health service and the need to get as many people as possible vaccinated: “For the next three to five months the top priority for every NHS leader in every part of the NHS is ensuring that the NHS goes into winter in as strong a position as possible. “We know we’re going to have more hospital beds open, we know we are better prepared, but we also know that the pressures are going to be real. “The signs from Australia and New Zealand, who are just coming out of their winter, are that it has been a heavy flu season and many of the hospitals down there have struggled to cope. Whilst the influenza virus strain circulating Australia may be different to the strains within the current vaccine - the World Health Organisation have decided the composition of this year’s vaccine based on the evidence of flu cases available in London, Melbourne, Tokyo, Atlanta and Beijing. To see how you can play your part and more details about the Trust’s flu vaccination programme see page 3.
Puzzle page: Delivering theBrainteasers, best in care mind benders and more p19 Find your way around: Hospital maps p20
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University Hospitals Birmingham NHS Foundation Trust | OCTOBER 2017
Members’ health talks Members of UHB and HEFT can attend any of the talks listed below.
Health talks at QEHB Daytime sessions 10–10:30 Registration/refreshments 10.30–noon Health Talk J Lecture Theatre 3, Education Centre, Level 1, Queen Elizabeth Hospital Birmingham v Thu 26 Oct Breast Cancer – Breast Screening Team v Thu 23 Nov Interventional Radiology For more information see: v www.uhb.nhs.uk/health-talks.htm
Health talks at HEFT Sessions 17.00–19.30 Health Talk J Education centres, various sites v Tue 17 Oct • Heartlands Hospital Infection Control v Tue 14 Nov • Good Hope Hospital Age Macular Degeneration Disease For more information call: 0121 424 2643
You Said, We Did…
(L-R) Lisa Thomas, Donna King and Jo Gray
. . You Said UHB is the leading Trust in the West Midlands for the total number of clinical research studies undertaken in 2016-17. . We know that many patients would be happy to take part in research but don’t always hear about opportunities for which they may be eligible. . Patients, carers and relatives often ask about research within the Trust and we want to capture this interest and channel it to the relevant teams.
We Did We have developed an additional feature on the outpatient check-in kiosks that are located around the Trust. . This will allow patients to register their interest in research by submitting their name, NHS number and email address, generating a confirmation email which will inform them of the next steps and how their data will be handled. Patients will then be informed about research studies that are applicable to them. . This new functionality will increase awareness of research being undertaken in the Trust and inform our patients of the many research opportunities that the Trust offers.
Doctors’ opportunity to manage reviews The Doctor Review functionality in PICS means that a review oF a patient can be conducted when present with the patient, or remotely. The main aim is to enhance the documentation of when patients are reviewed, particularly when no changes in management are made. In this case it is very quick to record that you have reviewed the patient. In the case that no changes are made, and nothing requiring further communication with colleagues comes from the review, then there will be no requirement to write in the notes as well as using the reviewed by button. The functionality allows documentation of who you discussed the patient with, as well as recording expected length of stay and reason for delays in transfers of care if the patient remains an inpatient beyond their original expected discharge date. Within the patient list view there are two additional columns titled ‘Reviewed’ and ‘EDD’ (estimated date of discharge). This merges the OLOS (outstanding length of stay) and the ‘Review’ functionality so it is possible to record when and who did a review on the patient, and also, if appropriate, record the expected date of discharge. Selecting the box in the ‘Reviewed’ column allows the user to record whether the review is a
face-to-face or a remote review by displaying the box shown. It is then necessary to fill out the name of the most senior reviewer by selecting the binoculars next to the field ‘Face-to-Face reviewing clinician’ and searching for the correct reviewer’s name. It is also possible to select the field below this if the review was discussed with another clinician, following the same process by searching via the binoculars. If the patient has a predictable discharge date then the days left of their hospital stay can be recorded within this section. The reason for remaining an inpatient may also be selected by selecting the drop down arrow. Remote review: If a remote review is selected, the options are narrowed and it is necessary to only detail the person remotely reviewing the patient. It is possible to complete a predictable discharge date for a face to face or a remote review. Hovering over the box next to the patient’s name in the ‘Reviewed’ column allows the user to view the details of the entries with the most recent review appearing at the top. For more information about PICS, view the release notes at ¬ pics-web/release-notes.htm
New PICS icon aims to improve each patient’s journey A new PICS icon has been introduced to let staff know how to prepare their patients for interventional radiology and imaging. If spotting the yellow trefoil symbol in PICS, hover over it to find out what actions need to be taken to ensure imaging and interventional radiology procedures can flow smoothly for the patient. Staff can find out more about the new icon and other new updates in PICS by reading the latest PICS release on the Trust intranet: ¬ pics-web/release-notes.htm
Stoptober motivation thousands of smokers need to quit The national campaign Stoptober will be the motivation thousands of smokers need to quit the habit. Smokers can get support to quit through a wide range of initiatives including a freelocal Stop Smoking Service. Studies show that you are four times more likely to quit with help and the Stop Smoking Service provides expert advice, support and encouragement to help you stop smoking for good. It offers free one-to- one support along with stop smoking medicines, which are available for
Return of the Trauma Research Forum The Trauma Research Forum has returned. These forums are an opportunity for researchers and clinicians to find out about the work of fellow trauma research colleagues, a chance to network and to stay up to date with all of the latest research coming out of the Surgical Reconstruction and Microbiology Research Centre (SRMRC). These forums are not just for those currently involved in research. If you’re a healthcare professional that has an interest in trauma and wants to find out more about what is currently happening at the SRMRC then you’re always welcome. These sessions consist of two speakers, one at 9am and the other straight after. The forum is normally finished by 10.30am with an opportunity to stay behind and talk to fellow researchers and clinicians. The Trauma Research Forum is hosted in the Learning Centre at the University of Birmingham Campus. F For more information ƀ oliver.willis@uhb.nhs.uk
Delivering the best in care
the cost of a prescription. Advisers will be able to tell you about nicotine replacement products and other stop smoking medicines. They can also recommend which product or combination of products could work for you. Need a little motivation? Your adviser can measure the levels of carbon monoxide in your body (the CO level) using a carbon monoxide monitor. The monitor shows how your CO level drops to the same level as a non-smoker's, just 24 hours after your last cigarette. Read more at www.nhs.uk/smokefree
Date
9am speaker
9.45am speaker
Friday 27 October 2017
Dr Jon Hazeldine “Mechanisms underlying trauma-induced changes in inflammation and immunity”
Dr Ghazala Begum “Neuroprotective cell/drug therapies for ocular injuries”
Friday 24 November 2017
Khaled Al-Terrah “Steroid Hormone Status and its influence on outcomes following major burn Injury”
Dr Erik Hughes “Formulation of ceramic biomaterials for hard tissue repair”
Friday 15 December 2017
Britt Ter Horst “Spray cells to enhance burn wound healing”
Dr Anita Slade “What is Rasch Analysis? An introduction to Rasch analysis and its application to patient reported outcomes and assessments used in health, education, psychology, and social sciences”
Friday 26 January 2018
Dr Mohammed Hadis “The development of novel antibacterial technologies: High-throughput light delivery and characterisation for optimisation of photodisinfection”
Fiona Howroyd Works on the Intensive Care Unit Chat study (talk title TBC)
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OCTOBER 2017 | University Hospitals Birmingham NHS Foundation Trust
Flu vaccination programme Do the right thing: Get your vaccine as soon as possible Staff are being reminded to do the right thing and ensure they get this year’s flu vaccination. Interim Chief Nurse at QEHB, Michele Owen, said: “If we look at the winter in Australia and New Zealand, we’re fortunate to have been given the warning that this winter could see much more flu across our hospitals and amongst the wider public. “To ensure we are
We must take action to protect ourselves, our patients and our families from the worst of winter. Michele Owen Interim Chief Nurse prepared for this winter, amongst many of our other pressures, we must take action to protect ourselves, our patients and our families from the worst of winter. “For all ward-based staff, including ward admin staff, you will be able to get the vaccine from the band 6 or 7 nurse on the ward - each ward will have a supply of the vaccine, and similarly across the outpatients’ department. “There is also a mix of dropin vaccination clinics available for dedicated staff groups - and those that are open to all staff groups. “The Trust does have a target to vaccinate 75 per cent of frontline healthcare staff - this will help to ensure the Trust can cope more effectively if a large-scale breakout of flu occurs. “All patients and carers should also take note of the potential for a heavier flu season by getting the vaccine for free at their GP or pharmacy if they are over 65 years old, pregnant, or have severe asthma, emphysema or other lung conditions, heart disease or heart failure, kidney or liver disease, diabetes, neurological diseases, a weakened immune system or problems with their spleen function. “The flu strikes in winter and it can be more serious than you think - so do the right thing and get the vaccine at the earliest opportunity.”
Free Wi-Fi network Patients and visitors now have access to a free WiFi network through a service funded by QEHB Charity. Staff are being asked not to use this network as the bandwidth has a finite capacity – if staff use it, this will impact on the level of service which patients and visitors receive. The new WiFi network is available at the following locations: ■ ■ ■ ■ ■ ■
Queen Elizabeth Hospital Birmingham Nuffield House Heritage Building (majority of areas) Haematology Clinic Post Graduate Centre The Learning Hub
To connect, just search for a network called QEHBCharity-guestWiFi, enter your email address and then agree to the terms and conditions.
Date
Time
Who
Venue
Mon 2 Oct
08:30 – 10:00
Therapy staff only
Room 32, Therapy Services, QEHB
Tue 3 Oct
07:00 – 09:00
All staff
Room 7, Level -1, Service Yard, QEHB
Tue 3 Oct
09:30 – 11:00
Radiotherapy/Cancer Centre staff only
Training Room, Ground Floor, Radiotherapy, Heritage Building
Tue 3 Oct
12:00 – 14:00
All staff
Staff Counselling, Ground Floor (Old library) Nuffield House
Thu 5 Oct
08:30 – 09.30
Imaging staff only
CT5, Level 0, Imaging, QEHB
Fri 6 Oct
11:00 – 13:00
All staff
Occupational Health Hub, Third Floor, Heritage Building
Mon 9 Oct
06:30 – 08:30
All staff
QEHB Charity Hub, Atrium/Entrance, QEHB And Seminar Room, B1 Staff Entrance, Level 0, QEHB Seminar Room, B1 Staff Entrance, Level 0, QEHB
Mon 9 Oct
12:00 – 14:00
Induction
Outside Lecture Theatre 3, Level 1, Education Centre, QEHB
Tue 10 Oct
06:30 – 08:30
All staff
QEHB Charity Hub, Atrium/Entrance, QEHB And Seminar Room, B1 Staff Entrance, Level 0, QEHB
Wed 11 Oct
06:30 – 08:30
All staff
QEHB Charity Hub, Atrium/Entrance, QEHB And Seminar Room, B1 Staff Entrance, Level 0, QEHB
Thu 1. Oct
06:30 – 08:30
All staff
QEHB Charity Hub, Atrium/Entrance, QEHB And Seminar Room, B1 Staff Entrance, Level 0, QEHB
Fri 13 Oct
06:30 – 08:30
All staff
QEHB Charity Hub, Atrium/Entrance, QEHB
Fri 13 Oct
11:00 – 13:00
All staff
Occupational Health Hub, Third Floor, Heritage Building And Seminar Room, B1 Staff Entrance, Level 0, QEHB
Mon 16 Oct
14:30 – 15:30
Radiotherapy/Cancer Centre staff only
Training Room, Ground Floor, Radiotherapy, Heritage Building
Tue 17 Oct
10:00 – 12:00
All staff
Staff Counselling, Ground Floor (Old library) Nuffield House
Wed 18 Oct
07:00 – 09:00
All staff
Room 7, Level -1, Service Yard, QEHB
Wed 18 Oct
09:30 – 10:30
Imaging staff only
CT5
Wed 18 Oct
16:00 – 17:30
All staff
Room 7, Level -1, Service Yard, QEHB
Thu 19 Oct
08:30 – 10:00
Therapy staff only
Room 32, Therapy Services, QEHB
Fri 20 Oct
11:00 – 13:00
All staff
Occupational Health Hub, Third Floor, Heritage Building
Mon 23 Oct
12:00 – 14:00
All staff/newly inducted staff
Side space outside lecture theatre
Tue 24 Oct
10:00 – 12:00
Procurement/ Stores
Melchett Road
Tue 24 Oct
12:30 – 13:30
Medical records
Elliott Road
Wed 25 Oct
13:00 – 15:00
Finance/IT Services, Five Ways
Meeting Room, First Floor, Regent Court, Five Ways
Fri 27 Oct
11:00 – 13:00
All staff
Occupational Health Hub, Third Floor, Heritage Building
Mon 30 Oct
13:30 – 14:30
UHB Board of Directors
Trust Headquarters
Key:
Open to all staff
Closed session - staff of this area only
Trust to assess diversity UHB is committed to leading on and promoting diversity, equal opportunities and supporting human rights in terms of the provision of health services for all the communities that it serves, and all those that work here. The Trust aims to create an equal organisation which values diversity and promotes equal opportunities regardless of age, disability, ethnic origin, sex, sexual orientation, gender, race, religion or belief, marriage or civil partnership, pregnancy or maternity. As part of this, the Trust is now a Stonewall Diversity Champion, and alongside many other large organisations across the country, Stonewall would like to assess the impact of LGBT inclusion in our workplace by asking UHB employees for direct feedback. In the survey, which can be completed online via the link below, Stonewall will ask a number of questions around inclusion in our workplace – examining both LGBT and non-LGBT employee experiences, opinions and attitudes. Everyone is encouraged to answer this survey – it does not matter how you identify your own
Keep up with UHB online
uhb.nhs.uk
facebook.com/QEHBofficial
twitter.com/uhbcomms
Visiting times gender or sexual orientation. The more respondents to the survey, the better the quality of, and the more useful, the data we will gain to ensure that the Trust are moving in a positive direction on LGBT inclusion. When you click on the survey you will be asked for the name of your organisation (University Hospitals Birmingham NHS Foundation Trust) and a four digit organisational code for our Trust – this is 1855. Please answer this survey honestly and before Friday 3 November: ¬ www.stonewall.org.uk/ index-survey-2018
Visiting times for inpatient wards were extended earlier this year to improve patient experience and access to the hospital site. The visiting times for all inpatient wards in both the Queen Elizabeth Hospital Birmingham and the Heritage Building (original QE building), are now 11am–8pm. We recognise the invaluable role that visitors play in our patients’ recovery, and it is hoped that extending visiting times will have numerous benefits for patients, visitors and staff, as well as reducing the volume of people coming on to the hospital site at set times.
See www.uhb.nhs.uk for the latest news
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University Hospitals Birmingham NHS Foundation Trust | OCTOBER 2017
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OCTOBER 2017 | University Hospitals Birmingham NHS Foundation Trust
Time to talk about organ donation Transplant teams played a key role in initiatives to mark Organ Donor Week. The number of people in the United Kingdom currently known to be alive thanks to organ transplants has broken 50,000 for the first time but many more are still waiting for the lifechanging call. At a stand in the atrium, transplant teams joined recipients and their families to talk about their work and more than 250 members of staff, patients and visitors signed up to the organ donor register. Mathew Hipwood, Specialist Nurse for Organ Donation helped to coordinate the liver team’s activities for the week, and other support came from the renal transplant team.
The Organ Donor Week is an opportunity for staff and patients to come together to celebrate the incredible work at the QEHB. Lucy Kirk Lead Renal Transplant Coordinator Lucy Kirk, Lead Renal Transplant Coordinator, said: “The Organ Donor Week is an opportunity for staff and patients to come together to celebrate the incredible work performed by the transplant teams at the QEHB and, encourage visitors and other staff members to talk about organ donation. “The generosity of every organ donor to give the gift of life, the kindness of every organ donor family and the bravery of every transplant recipient was celebrated throughout the week.” Supporters of The Queen Elizabeth Hospital Kidney Patients’ Association, QEHKPA, were in the atrium to support the transplant team. Nick Flint, from QEHKPA, said: “Very many people asked for information and there was the opportunity for those who were waiting for a
The NHS Organ Donor Register is a personal choice but, knowing that you could save up to nine lives, what will you do. Waste or Save?
Transplant teams joined recipients and their families to talk about their work
transplant or who had recently had one to meet and talk with others who had been through the system with several years of experience of life after transplantation.” The QEHKPA had started the week with a thanksgiving service held at St Stephen’s Church, Redditch, organised by Lady Whitfield. Her father was the oldest patient to receive a heart transplant and was the oldest living recipient when he passed away aged 93. The service was a very emotional occasion with donor families and recipients expressing what it meant to them. Majid Mukadam MBE, Retrieval Heart Lung Transplant Surgeon at the QE, spoke about how he and his team dealt with families at a very sensitive and emotional time. Singing came from the Arrow Vale Singers and Gemma Turner. The congregation included High Sherriff of Worcestershire Mr Stephen Betts, the Deputy Mayor of Redditch, local councillors and the MP for Redditch. Despite the record-breaking public commitment to donation, the overall shortage of donated organs remains and there are still around 6,400 people currently waiting for a transplant.
Sally Johnson, Director of Organ Donation and Transplantation for NHS Blood and Transplant, said: “More people than ever are agreeing to organ donation and that is saving more lives than ever. “This is an immense achievement. It’s amazing to picture all the people now alive today thanks to organ donation and think of all the families and children who have grown up thanks to donors. “We’re seeing more and more people committing to donation and the good results of our close work with hospitals. Our specialist nurses in organ donation are now almost always involved in discussions with families over organ donation. “However, there is still a long way to go. Around three people still die a day in need of a transplant. “Every one of those people who die could be a mother or a father, a daughter or a son, who might be alive today. “Families tell us donation is a source of pride that helps them in their grieving process. “We don’t want anyone to miss the opportunity to save lives. Please join the NHS Organ Donor Register. It only takes two minutes.”
University Hospitals Birmingham NHS Foundation Trust has successfully been awarded funding to establish the NIHR Trauma Management MedTech Cooperative. This comes following the Secretary of State for Health’s announcement of £14.25 million funding to support eleven NIHR Medtech and In vitro Diagnostic Co-operatives nationally. The NIHR Medtech and In vitro diagnostic Co-operatives will build expertise and capacity in the NHS to develop new medical technologies and provide evidence on commercially-supplied in vitro diagnostic (IVD) tests. Funding will be provided over five years for leading NHS organisations to act as centres of expertise; bringing together patients, clinicians, researchers, commissioners and industry. The NIHR Trauma MedTech Co-operative at University Hospitals Birmingham will have a specific focus on medical devices and technology in the trauma management field, led by Dr Tom Clutton-Brock. University Hospitals Birmingham NHS Foundation Trust is a UK Major Trauma Centre, home to the Royal Centre for Defence Medicine, the Regional Burns Centre and the NIHR Surgical Reconstruction and Microbiology Research Centre which specialises in trauma research. This award will allow the Trust to build on five successful years of working with the public, clinicians, academics and industry which has driven innovation in the Medtech sector, as part of the NIHR Healthcare Technology Co-Operatives (HTC) initiative. Dr Louise Wood, Director of Science, Research and Evidence at the Department of Health said: “The funding received by the eleven NIHR Medtech and In vitro diagnostic Co-operatives will make a real difference to patients’ lives and provide a focal point for the medtech and in vitro diagnostic industries to develop new technologies and generate the evidence needed by the NHS to support the uptake of new tests.” . The commencement of the NIHR Trauma MedTech Cooperative will coincide with the launch of the Medical Devices Testing and Evaluation Centre (MD-TEC) financially supported by the European Regional Development Fund in Birmingham in January 2018; which will offer a unique opportunity to facilitate evaluation of products for industry in a ‘real-life’ environment, involving appropriate clinical and technical staff.
Charity support 50–50 Club Staff Lottery
NHS Organ Donor Ca rd
Join the NHS Organ Donor Register today and tell your loved ones – don’t leave anyone in any doubt about your decision! ¬ www.organdonation.nhs.uk/ wasteorsave/#timetosign www.facebook.com/nhsorgandonor Twitter: @NHSOrganDonor Instagram: @nhsorgandonor www.youtube.com/user/NHSOrganDonation
Funding to support Trauma Management MedTech Cooperative
Five Ways Medical Centre in Ladywood organised a fun run to support the Queen Elizabeth Hospital Kidney Patients’ Association, QEHKPA, in memory of Mr Sant Surjit Singh Surdhar, who was a renal patient at the hospital. About 150 friends, relatives and patients at the practice joined in the run with centre
staff organising refreshments for participants. The event raised £8,500 for the charity which supports patients and staff at the hospital. The KPA thanks all the staff and those who took part for their very generous support including organisers Gush Surdhar, Practice Manager and Gemma Mooney, Admin Manager.
Trust employee Antony Cobley won the top prize of £1,200 in September’s draw of the Birmingham Healthcare 50-50 Club Staff Lottery. The £500 second prize went to Rosemary Limrick of BCHC and the third prize of £100 was won by Karen Davies who works at Birmingham Women’s Hospital. Half of the entry stakes are reclaimable as vouchers annually which in August included £80 through the National Garden Centre scheme, £870 for Love to Shop and £20 for dental charges. To find out more about how to take part in the draws, which take place on the third Tuesday of every month, contact either your General Office or UHB General Ledger team on ext. 17337.
See www.uhb.nhs.uk for the latest news
6
Remembering Philip
Ultimate, quietly inspiring role model It was with great shock and sadness that colleagues at the Trust learned of the tragic and untimely death of Chief Nurse Philip Norman. Philip died, aged just 51, on Monday 28 August. A book of condolence was placed in the Faith Centre on Level 1 of QEHB and was quickly filled with messages and memories from all those who had worked with Philip in his time at the Trust over the past four years.
Philip Norman 4 April 1966 – 28 August 2017 Philip joined UHB in October 2013 from Leeds Teaching Hospitals NHS Trust, where he undertook a number of senior nursing and operational roles, including Acting Chief Nurse, Assistant Chief Nurse, Operational Deputy Chief Nurse (Associate Director of Nursing equivalent) and Divisional General Manager (Director of Operations) for Medicine. At UHB Philip led a number of initiatives, both at divisional and Trust-wide level, to further improve patient care and services. This included significant improvements in infection prevention and control, redesigned services including admission avoidance schemes, safer medical flow, care closer to home and improved ward environments leading to improved patient, carer and staff experience. Philip also worked with university colleagues on the development of new roles and with partners in the community and the local authority to further improve patient care and services across the health and social care setting. He undertook the role of Governor within the Leeds Partnerships NHS Foundation Trust (mental health trust). Philip qualified as a registered nurse in 1988 and undertook a number of clinical roles within areas such as Older Adults, Emergency Department, High Dependency Care, Colorectal Surgery and Vascular Surgery. Philip also completed a Master’s Degree in Management and Leadership.
In consultation with Philip’s partner and family, it was decided to arrange a memorial service at the QEHB, so everyone could come together to celebrate the life of Philip: a mentor, colleague and friend to so many people at UHB. Hundreds of colleagues, friends and family of Chief Nurse Philip Norman gathered in the Outpatient Department corridor on Thursday 14 September to remember and celebrate Philip’s life. The venue was transformed for the memorial service with colourful Japanese maples, Philip’s favourite music and video screens detailing his professional life in pictures and words. Those attending, who included Philip’s husband Jason, his parents Frances and Philip and his sisters Debbie, Julie and Karen, were welcomed by the Revd Canon Richard Wharton, Chaplaincy Team Leader at UHB, who introduced those paying tribute. The Rt Hon Jacqui Smith, Chair of the Trust, was first to speak and focused on the enormous contribution that Philip made to patients, his colleagues and the NHS. She said: “Visiting wards with him – or attending nursing events – it was always clear that Philip was held in both respect and affection by those he led. Nurses – and many other staff here – had a quietly inspiring role model in Philip. In modelling the best of behaviour and standards, Philip leaves a lasting legacy in all those he influenced and encouraged. “Philip led in the Trust on the quality of care we provide for our patients, the dignity with which we treat them and how we reflect on their experiences of our care – good and bad.
Tributes to Philip There are no words which are adequate to express my sadness at your going. You were fun to work with, always kind and with such good humour. My thoughts are with your family. Sarah Favell
The Trust will be a very sad place without you, Philip. One of the nicest people I know. My sympathies to your family.
Margaret Sheridan
Interim Chief Nurse Michele Owen
It was crystal clear to all of us who worked with him that Philip came to work every day to put the care and safety of our patients at the absolute heart of everything he did. But he also led in such a way that others were inspired to do that too.. Jacqui ended her tribute: “Florence Nightingale said ‘For the sick, it is important to have the best’. In Philip Norman, we had the absolute best.” Next to speak was Michele Owen, Interim Chief Nurse, who recalled working alongside Philip for the past four years. She said: “It is an honour to be able to pay tribute to the professional leader I have admired most in my career. “Philip was a gentleman in every way, the ultimate role model and always thought in such a multi-disciplinary way. He had a way of being able to see the views of doctors, nurses, AHPs, Ops as well as the more technical estates and facilities teams, and come up with a solution that appealed to everyone.” She described Philip as ‘the most amazing role model’ and said she had ‘never worked with anyone so talented at being able to get people to do what they did not want to do without them even realising they had agreed to it’. Michele went on to read warm tributes from the Associate Directors of Nursing, the Matrons and from the Corporate Team. Sandra Haynes, MBE, Lead Governor at UHB, said she first met Philip before he actually took up his post at the Queen Elizabeth Hospital Birmingham, when he came on a visit. “The first thing he commented on to me was the warm welcome he had received from the volunteers who were welcoming patients in the atrium. He was most impressed that this is often the first contact that patients have in the hospital, and he felt that this had made him feel very much at home as soon as he arrived. “That first impression I had of Philip, as a caring person who put patient care at the centre of everything he did, was reinforced by every contact I had with him afterwards, as both a volunteer and a governor. He was obviously a very busy person, and yet he made time to engage with everyone. “I feel very privileged to have known such an inspirational member of the nursing profession, who provided such strong leadership to those who worked with him. We will all miss him dreadfully, and yet the example he set, of
Donate to the Philip Norman Memorial Fund at philipnormanmemorialfund.org.uk
professionally high standards and exemplary personal integrity, will always be with us, and we can honour him most by trying to emulate his example.” Professor Hilary Chapman, CBE, is Chief Nurse at Sheffield Teaching Hospitals NHS Foundation Trust. She was a colleague of Philip’s for many years, firstly when he was in Leeds and most recently through the Shelford Group, which comprises ten of the leading NHS multi-specialty academic healthcare centres in England. She explained: “We are a group of ten Chief Nurses, nine women and Philip… nine noisy women and Philip. I can tell you that it is a challenge getting air space at those meetings, and Philip, the gentleman that he was, would patiently wait for a break in proceedings so he could get a word in edgeways – but when he did speak, it was always worth listening… a pearl of wisdom that would often stop us in our tracks. “He was helpful and collegiate, always responding to requests for help and advice, always keen to collaborate to bring about improvements. Philip had the ability to think differently whilst always striving to get the right care for some of our most vulnerable patients. “Philip was a passionate, gentle yet strong leader of nursing. He was calm, measured, thoughtful and considerate with huge personal and professional integrity. Philip did the right thing and he leaves an impressive legacy for all of us..
Chief Executive Dame Julie Moore
7 Tributes to Philip An inspirational leader who touched the hearts of many people. Thank you for the support you have given to our military family. Lt Col C Dutton
Thank you for all you have achieved in your time with us. Such shocking, sad news. My thoughts are with you and your family. Kate Claridge
Thank you for everythin g you have done. You inspired many people and the Trust with opportun ities and to keep deliverin g the best in care. You will be truly missed. Good night, God bless. Anonymous
Philip was an inspiration as a person and as Chief Nurse. He left us with strong foundations in nursing to take us forward. I personally will miss him enormously. Allison Page
Alan Sherwood, Lead for Transformation at Airedale NHS Foundation Trust, first met ‘Pip’ in 2005 in Leeds and said it was obvious from the first interaction that his focus was always on the needs of patients. “In a long line of experienced healthcare leaders, colleagues here today and those back at Leeds… described Philip as one of the most exceptional leaders they’ve had a chance to work with across the NHS. He is not only a massive loss to the great work carried out in Birmingham; his loss is felt across many sectors of the NHS. However his real loss will be felt by all those patients and staff who have benefited from his wise and unassuming ways.” He ended his tribute: “We are all deeply saddened at not having him around but are grateful to him for sharing a part of him with us that will live on for years and decades to come.. Dame Julie Moore, Chief Executive at UHB, first worked with Philip almost 30 years ago when he was a Charge Nurse on a surgical ward in Leeds. She recalled how they supported each other throughout some ‘hard times’ and how Philip ‘didn’t identify problems and bring them to your attention, he identified a solution, sorted it out and then told you what he had done’.
Dame Julie reflected: “Something I have noticed about Philip since his death – everyone thinks he is ‘theirs’: the board, the execs, the nurses, the teams he managed, the governors, volunteers, the therapists, the wards. “And that is a mark of this man that everyone wanted to belong to his team and to claim he was part of theirs.” She ended: “I think on this sad day, we must try and be thankful that for four years we had him here – setting the direction, the tone and the standards not just in nursing, but in all areas. “He was a rare individual who touched the lives of everybody he met. He will be remembered as the remarkable person he was and the tremendous work he did to improve patient care. “Today here at QEHB, we have all learnt from Philip, he has been a great leader and a great colleague, he has helped the whole organisation grow, and he has left us in a better place than when he came here. “Philip’s legacy now is how we care for patients and how we continually improve. “We honour him, and will continue to honour him, by carrying on the work he led so well.” A two-minute silence followed the tributes before Rev Canon Wharton paid his own
respects to Philip. “Different people have spoken powerfully today of the contribution he made to nursing, always grounded in a desire, as Jacqui Smith, Chair of UHB highlighted earlier, to enable all of his colleagues to work at their best for the benefit of patients. “Somebody told me that he would say on occasion, ‘How can I help you to do the right thing more easily?’ “But the enduring memories that people will hold of Philip, will be the impact that he had on their lives and in how he enabled people to become both the individuals and the professionals that they are today. “We will miss Philip.” UHB staff can view slides from the Memorial Service on the Trust Intranet: ¬ uhbhome/PhilipNormanMemorial
Funeral service Prior to the memorial service at QEHB, a funeral service was held at Lodge Hill Crematorium. The congregation entered the chapel to ‘This I Promise You’ by Shane Filan before the welcome and opening words. They sang ‘I Vow To Thee My Country’ before a reading of the poem ‘The Dash’, by Linda Ellis. There followed a tribute to ‘Our Phil, Our Wonderful Brother’ by his sisters Debbie, Julie and Karen. ‘Our Phil, The Man’ was then read by friend Louise Goode. Another poem, ‘He was There’ followed, before Philip’s husband Jason paid tribute with ‘Our Phil, The Man I Loved’. The congregation was invited to take part in a reflection and prayer before a candle was placed ‘as a symbol of love’s light, which never dies’. Philip’s parents Frances and Philip chose the poem ‘Do Not Stand At My Grave And Weep’ which was read before the closing words.
Philip was always a pleasure to see and work with. I was impre ssed by his open ness , respect and genuine passion for nursing and patie nt welfare. Than k you, Philip, for welcoming me to, and supportin g my work at QEHB. We will miss you. To Philip’s family; you are in our thoughts.
Alison Ward
Dear Philip, thank you for all your help and support. I always found you to be a compassionate soul. My thoughts are with your friends and family. May you rest in peace. Trishna Tripuraneni
Your support, both personal and professional was inspirational. A true people person who always managed to find a sensible way forward. You will be much missed. Yvonne Pettigrew
Rest in Peace Philip, a sad loss to us all, may your family hold dear the memories, fun and laughter. Emma Skinner
Philip Norman Memorial Fund The Philip Norman Memorial Fund has been set up for people who wish to donate in his memory. The Fund will plant trees and create green spaces across the hospital site, creating a lasting legacy in Philip’s name. To donate visit: ¬ philipnormanmemorialfund.org.uk
View the slides shown at the Memorial Service on the Trust Intranet at uhbhome/PhilipNormanMemorial
8
University Hospitals Birmingham NHS Foundation Trust | OCTOBER 2017
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Making a real difference Hundreds of people have taken the time to make a nomination in the Best in Care Awards 2017. Listed are the names of the nominees, a short extract from their nominations and the name of the person who nominated them. Please note, where an individual or team has been nominated multiple times, only one citation has been chosen.
The Best in Care Awards are held thanks to the generous support of Queen Elizabeth Hospital Birmingham Charity. Find out more at qehb.org
Aaron Wheeler
Anita Sullivan
Cardiac Surgery Team
Chaplaincy Team
Critical Care Team
Aaron goes over and beyond his duties to help patient. He is kind, approachable, well mannered, and very professional. Sandra Barrett
Dr Sullivan runs a busy department but always has time to see each patient when requested or as needs dictate. Bernard h Kilpatrick
I felt that there was a sensitive balance between care and professionalism and it was much appreciated. Maureen Richards
The care and attention they provide to our patients is fantastic. We are so privileged to have such a fab team here at QEHB. Joanne Bubb
I received excellent care above and beyond expectations. They saved my life and I owe them greatly. Alison Hendrix
Ann Jones
Carol Beasley
She goes out of her way to help a work colleague, a patient or a patient’s family member or visitor. Sharon Neason
Carol is an asset to the CDU team; she is extremely hard working and always goes above and beyond to help patients and other members of staff. Kate McGhee
Alison Page She provides the most expert radiological opinion on complex gastrointestinal issues. I cannot rate her skills enough. Ewen Griffiths
Alison Riley Alison is one of the hardest working people I’ve ever encountered; always available to help with any query and she always seems to know the answers. Stacey Cooper
Alastair Denniston and the Eye Team An amazing clinical team who also have led on fundraising for their department. Sophie Carroll
Amanda Whittaker As well as her cleaning duties, Mandy is exceptional with the patients, putting them at ease before their scans. Eleanor Derrick
Amy Plumbe Amy is always polite and helpful. She goes above and beyond to assist everyone and helps the clinics run more smoothly. Yvette Perston
Amy Shapiro Amy acts as a fantastic link between the therapy, nursing and medical staff, combines all these disciplines to facilitate the patient’s care. Nicola Kavanagh
Amy Shapiro and Marian Byrne The impact of their work has been profound. The complex nursing care of patients with spinal and acquired brain injury has been dramatically improved. Steve Sturman
Andrea Parker Andrea is a joy to watch around patients. Even under increased pressure, she is so upbeat around patients who are about to undergo surgery. Simon Kapur
Andrew Collier Andrew has helped streamline our IT with the ‘Control of Infection’ list; the patient benefit will be tenfold. Colin Mason
Andrew Day He raises money every year (this year raised £4,000) since 2014 for the Liver Foundation through his truck convoy. Rachel Learmonth
Aneesa Ali Being a newly qualified nurse she is competent and confident; a pleasure to work with and very supportive and encouraging. Caroline Liddle
Anna Sayers Anna really helped me when I first started. She always has the patients’ best interests at heart and always does the jobs no one else wants to do. Katie Jordan
Anticoagulant Team All the team are excellent and always a pleasure. One part of the hospital that is nice to come to. They work just as hard as other departments. Tracy Evans
Atiqa Tariq She made it a painless, low-stress time and I was super impressed with the way she interacted with me and her professionalism. Alison Hendrix
Awake Craniotomy Team This high quality care is only possible because of the hard work and dedication of the clinicians and theatre staff who look after such patients. Daniel Bailey
Whether it is just a smile as you walk past her in the corridor, or the hours she spends running around ensuring we are paid on time, she is an amazing colleague. Shona Duffus
Carol Godfrey She has been incredibly efficient and hard-working and has ensured that the equipment was purchased in a timely manner. Simon Dulku
Bethany Toop I’ve met a lot of wonderful staff nurses, but none quite like Bethany; she really does go above and beyond in everything she does. Michelle Carroll
Biochemistry Specials Team Without these hard-working individuals and their speciality training, the doctors would not be able to diagnose and monitor all the different diseases. Connie Becani Palmer
Brian Hanson Brian has been chair of QEHB Charity for the past nine years and always focuses on improving patient care. Mike Hammond
Very efficient and a lovely bedside manner, which put me at ease and filled me with confidence. Roger Miles
Claire recognised that to retain staff you need to create opportunities within the speciality and provide education schemes to support them. Pamela Perks
Clare Cunningham Carol Griffin Carol has managed the many highs and lows of the implementation process of a visionary but complex innovation. She deserves our thanks. Jane Tovey
Without her I would not be able to look after half as many patients. I am continually being told how kind, caring and helpful she is by my patients. Joseph de Bono
Clinical Decision Unit Case for Change Project Team The team have worked tirelessly, and in addition to their usual role to make this process a success. Andrea Gordon
Without this department, its staff and its innovation, I believe QEHB would be a lesser hospital. You are all amazing. Elizabeth Bak
Clinical Dermatology Team Cass Harper Cass is always on hand to sort out problems for patients so that they get their TV back up and running as soon as possible. Mandy Green
I was made to feel at ease straight away; everything was explained to my wife and I on how the surgery would progress and what could be expected. Jason Bird
Clinical Haematology Team Catering Team The menus prepared and hospitality shown for the Jewish Limmud study and cultural day, and the Trust’s Eid celebration were absolutely fantastic! Richard Wharton
Ben Allen Ben recruited 40 people to take part in the Great Midlands’ Fun Run to support radiotherapy patients. Sophie Astley
Christina Cummings
Claire Lynch
Baskaran Subramaniam and Team Since taking over as ward manager he has shown he is extremely keen, enthusiastic, a great motivator and a role model... his enthusiasm is contagious. Deborah Jackson
Their work has impacted on patient care locally and potentially nationally and enabled them to represent the Trust at a national level. Claire Lynch
Carol Cole
Bal Malhi and Himesh Patel They do their work with absolute pride and determination, and an eagerness to innovate and improve what we can deliver to our patients. Cherry West
Curtis Hunt Chloe Gwynn and Katie Holland
Catherine Jones A remarkable nurse; someone who believed in continuity of care. She should be emulated by other nurses at QEH. We look forward to her being on duty! Hasnain Dalal
CDU Flow Coordinators The flow workers of CDU are essential to supporting the role of the coordinator in achieving best quality care for patients within ED/Acute Medicine. Anna Harding
Ceara Hodierne Delivery of the best in care every shift and always pleasant and approachable. Always respectful of all nurses, doctors. An inspiration. Caroline Liddle
Their care has had a positive impact on the quality of our lives and made my husband’s difficult long-term condition bearable. Elzbieta Puzia
Clinical Site Team They are the heart of the hospital. They are making decisions constantly, 24/7, in the interests of our patients. Margaret Garbett
Colleen Douglas Colleen is always very friendly and helpful. She always goes the extra mile for you. She is an asset to the Clock Tower Restaurant. Michala Holmes
Coronary Care Unit Cleaning Team Over the past 12 months their audit cleaning scores have arranged out to 99.87%. Outstanding. Simon Sharpe
Always goes above and beyond his role enabling excellent teamwork. Alice Hazlewood
Danielle Carroll Danielle has stepped up. She’s taken the lead on some new practices and implemented rotas to make it easier for all staff involved. Jane Mason
Darren Blake Nothing is too much trouble for Darren. He is helpful, respectful and very professional to everyone he meets. Joan Beddows
Daryl Lauder Daryl is extremely caring providing an excellent level of care. Regardless of time pressures he makes time for everyone. Laura Buckley
David Cross His care for my husband’s physical health as well as his emotional wellbeing was superb. Ann Mountford
David Green He is an excellent porter; always helpful, always smiling and always giving patients 100% of his attention. He is an excellent role model. Liz Kirkham
David Hornsby His friendly demeanour and support have been instrumental in helping the team to set new targets and improve care. John Molesworth
David Spencer David regularly goes over and above his role to ensure the smooth receipting in of nutritional products for patients. Susan Price
David Whitehouse David has been supporting Critical Care with fundraising activities over 18 months. Sophie Carroll
Debbie Coombs She is a dedicated HCA, always working hard and always puts 100% into everything she does. ED is extremely lucky to have her as a team member. Jo Gregory
Diabetes Specialist Nurses
For always supporting the hospital charity. Mike Hammond
The nurses work tirelessly to help patients to optimise their diabetes, whilst living as normal a life as possible. Martha Stewart
Critical Care – Area A
Diabetes Team
They all work together really well in a stressful and busy environment. Constantly delivering high standard of care to very sick patients. Jennifer Trotter
The team has produced educational resources for staff, to help them retain valuable information whilst looking after their diabetes patients. Martha Stewart
Communications Department
Centre for Rare Diseases Excellent service, pleasant and explained everything clearly. Very attentive at all times and efficient. Carolyn Mason
Best in Care Awards 2017 Nominees Dialysis Team When you first start dialysis it’s nice to see a friendly face. They are always cheerful and it gives you a lift – a great team. Lilian Moore
Diana Hull The feedback I receive from patients about her is impressive. They talk of her with the utmost praise in her skills, but also her personality and compassion. Kathryn McQuillan
Dignity Team The teaching they provide across the Trust, from ‘Dementia Friends’ to ‘Advanced Enhanced’ care days, is invaluable for staff and the public. Joanne Bubb
Endoscopy Decontamination/ Endoscopy Domestics Without the support and hard graft of the decontamination staff, who keep us supplied with clean endoscopes, our department would not be able to function. Sally Weston
Endoscopy Nursing and Clerical Team There is a great working relationship with the clerical team that ensures that we continue to meet the standards required. Sally Weston
Haematology/Oncology Team
Hilder Lauder
Janet Kelly
The team has been exceptional in gauging what support can be offered whilst still maintaining the Haematology research service. Joanne Plumb
She constantly works hard to maintain the highest cleaning standards on Ward 515. She is really lovely to patients and makes every patient feel special. Liz Kirkham
Janet was one of the original Housekeepers in the Trust and has always worked extremely hard to look after the patients, relatives and staff on Ward 623 and YPU. Emma Steele
Hannah Cheung and Catherine Atkin
Hoa Nguyen
They have played a key role in the Trust-wide review of the Junior Doctor Workforce, providing a clear voice for junior doctors. Louise Banks
Harborne Ward Team Endoscopy Team They maintained the JAG accreditation for outstanding quality for 2017; an achievement they should be proud of. Jack Bramhall
The care that they consistently deliver, to some of the most vulnerable and challenging patients in the hospital, is outstanding. Zoe Wyrko
Farfia Capper
Hayley Silgram and Hannah Lines
I have come across many managers throughout my career but I would say she is the best. Thanks a lot Farfia for being so supportive. Prabhul Bhuvanendran Nair
They go about their work behind the scenes but actually make a huge difference to the service we provide and the care we deliver. Rachael Jones
Faye O’Reilly
Health Records Team
She is caring and understanding; her kindness has spread across Ward 302 and made it a happy ward to work on. Karen Wetherall
They work collaboratively to ensure the smooth running of a system that is integral to successful care delivery across the Trust. Kelly Hollier
Don Sims Very nice bedside manners and excellent patient care. Ali Husain
Donna Hadley New hazards are quickly assessed and Donna always promotes the sharing of information that could improve the health and safety of staff and patients. Adam Aucutt
Dr Mohammed Belal and Fran Harris Dr Bilal gave me my quality of life back; I could never thank him enough. Fran is a lovely caring lady who helped more than she realised. Victoria Elwell
Fiona Thomas Fiona has managed her team and the service fantastically well, always putting the needs of patients and her staff before her own. Jack Bramhall
Dr Richter’s Clinic Friendly, professional, on time and an entirely personalised service. I feel grateful to have been under their care. Amazing! Emma Bell
Fiona Wyton
Echocardiography
Francisca Silva
They have both individually and collectively made repeated attempts to improve service. They are exemplary in trying to deliver best in care. Richard Steeds
The difference that Fran has made to this patient to be able to spend the remainder of her life at home with her friends and family is invaluable. Jack Richards
Edwin Dayao
General Medicine Clinicians
Edwin is a very hard working member of staff who provides outstanding care for his patients. He is an inspiring role model. Rachael Goulding
I think that the care that this team provides is excellent and it is what I would want for any of my family members. Lorna Russell
Elena (Olga) Caprano
Genomics Team
At a time when things were at their most difficult and daunting for me, she made the difference between me coping or not. Kimberley Pett
The Genomics Team has been instrumental in introducing, building and developing locally, the 100,000 Genomes project. Emma Skinner
Elizabeth Pitt
Georgina Roberts
She provided excellent care for my husband, a listening ear and gave brilliant advice. Her patients and their relatives are her priority. Ann Mountford
She is a valued member of the CDU team and took part in last year’s Birmingham Half Marathon helping to raise over £1,000 for QEHB charity. Cait Nee
Emergency Department
Graham Flint
The delivery of compassionate and effective care is regularly demonstrated in the number of compliments the department receives. Kate Mansbridge
A gentleman full of moral fibre, whom I have the utmost respect for. A genuine pleasure to have been under his care. Jonathan Higginbotham
She has a wonderful rapport with the patients and taught me so much both personally and professionally. Katie-Ann Rotheroe
Graham Hughes Emergency Medicine Team – Mr Vibhore Gupta and colleagues The department is very well organised by Mr Gupta and his colleagues. The team is very efficient and they provide excellent patient care. Sachidananda Shivaramaiah
Emma Seale Her passion and dedication is second to none and the compassion and respect she shows to her patients and colleagues is truly exemplary. Kate Maffin
He always gives his best to his patients, and he always has time to assist his colleagues in their work learning. Connie Brown
GU Medicine Team (HIV Team) The transformation seen in the patient from dealing with being newlydiagnosed with HIV to the present is a positive and astounding change. Siana Lawrence
Hearing Implant Team I have received absolutely outstanding care and the results from my cochlear implant have surpassed my wildest dreams. Julie O’Connor
Relatives have informed colleagues about her caring nature and how she makes them feel safe when they are vulnerable. Katy McLaughlin
Home Dialysis Team Very easy to speak to with quick replies to emails or texts. We feel very, very safe in their hands, well done to them all! Rose Hutton
HR Secretarial Support (Emma Street and Melinda Bryan) They are both extremely helpful and always try to resolve queries in a friendly manner and with a smile on their faces! Helen Dolloway
Ian Wilson and Mujahid Saeed I have experienced the development of outstanding cooperative, mutuallyrespectful team-based practice, based upon the skills and knowledge of both practitioners. Ian Williams
Jason Green and Team The operation was hugely successful and has given me a complete change in life. Has saved my life. Outstanding in every single way! Gillian Carrington
Jay Smith We are lucky to have such an effective team manager but also a caring and compassionate individual. Robyn Tams
Jenny Clifton Jenny is quite possibly one of the best team members I have ever worked with. She is a wonderful listener and a great mentor to nursing students. Lea Booth
Jim Waterston He always has a smile on his face and tried to help even though it’s not something he deals with on a regular basis. MB
Imad Badran He has always been ready to look at new ideas and has shown flexibility in ways of delivering care as a champion for extended nursing roles. Alastair Denniston
Joanna Martin Jo has quickly become a vital part of the renal acute team in improving education and management of AKI on non-renal wards. Mark Jesky
Jackie Fortner, Ann Henstock and Sian Davis
Joanne Basketfield
I have had the opportunity to work with many gifted staff but none as talented as Helen. Helen truly has ‘magic hands’. Sally Glover
They always go above and beyond for the patients, fetching in the Metro paper every morning and making cups of tea in their own time. Rebecca Wild
Joanne always walks through CDU every day, and checks in to make sure the shift is running smoothly alongside ED. She’s always hands-on. Philomena Rickard
Helen Davitt
Jackie Jewkes
Joanne Bubb
Helen is very supportive in offering help including making sure waiting room patients are okay, moving beds and making drinks for patients. Natalie Morton
Jackie is an unsung hero. She keeps our working areas spotlessly clean and tidy and does her job with out fuss or complaint. She is a diamond. Steve Hearn
Jo is amazing with the patients. She works tirelessly fundraising and entertaining – she deserves this nomination. Michelle Showell
Helen England
Jackie Wills
Joanne Haycock
Having Helen leading the team has been inspirational; she is a true leader as she helps staff to succeed their true potential. One in a million. Zahra Hussain
She always goes above and beyond to help the patients and has shown me so much. Molly Anderson
Jo works above and beyond and is an essential part of the ward team. She is always willing to help others with a smile on her face no matter what. Maggie McCann
Helen Chase
Jacqueline Montgomerie Helen Lewis Her patients love her and she makes time to see anyone under her care sooner than planned if they run into problems between appointments. Jayne Adderton
Jackie is a wonderful caring nurse who always goes the ‘extra mile’ to put patients at ease. I always look forward to seeing her in the clinic. Jacqueline Dudley
Jacqui Orpe Helen Peat She is an approachable manager who treats all with respect and gets along with everyone. We need more people in upper management like her. Connie Becani Palmer
She is central to the success of the team in delivering high quality care. She is extremely hard-working and highly efficient. Alastair Denniston
Jodie Bool, Pat Knight and Norma Benson Jodie, Pat and Norma (along with Jodie’s Mum) volunteer every year to support Macmillan Cancer Support’s Biggest ever coffee morning with a cake sale. Yvonne Steele
Jodie Hunt Jodie is an excellent role model for her staff and has ensured that both she and the team strive to deliver the best in care. Maurice Hakkak
James Baden Helen Treimer-Reid Helen is an excellent nurse always kind and considerate to both patients and other staff. A brilliant nurse and a very special person. Sandra Davis
The support he provides to the team and the dedication and empathy to his patients is second to none. A true credit indeed. Kirsty Sharp
Jodie King I was pleasantly surprised with the gentle, professional manner that Jodie recorded all the necessary information from me with. John Sims
James Hodson Helen Young She is absolutely an invaluable member of staff. She is always polite and completely dedicated even when things are busy. Lisa Penney
James provides a fantastic service in analysing the statistics for audit and research projects, which will ultimately improve patient care. Ewen Griffiths
Jody Phillips Jody is definitely a mother figure to more than a few members of staff. She deserves a lot more recognition for the hard work that she does. Samuel Jones
Jane Roche Hepatitis C Clinical Nurse Specialists The team are all extremely hard- working individuals and over the last year have treated a record number of patients with Hepatitis C. Ahmed Elsharkawy
Jane is approachable, supportive and flexible, and deals with a huge workload in a calm and efficient way. Division D Senior Nursing team
John Blair Losing my mom was the worst thing in the world however Dr Blair made it almost bearable. I will never be able to thank him enough. Joanne Sheppard
John-Paul Molesworth
Laura Moseley
JP is a true leader when in the department; it’s always great to see such enthusiasm from a senior member of staff while inspiring others to strive better. Saima Mughal
She goes out of her way to deliver person-centred care for the patients she looks after. She is a credit to her department and colleagues. Joanne Bubb
Louise Denner and the Practice Development Team
Mary McClaren-Gibbons
Mitch Hickman
They put in place an ‘Observations of Care’ process which is now being looked at by other trusts as an exemplar of practice. Michele Owen
Mary was extremely supportive with me during the last 12 difficult months for me in my personal life. I felt that her advice and support was for me outstanding. Damon Perry
He has set up a weekly review clinic for patients to help improve symptom management. Claire Bode
Louise Paul and Kate Reid
Mary McMaster
They have always showed the utmost professionalism, have always taken their time in listening and got to the route of my swallowing and speech problem. Liam Carbery
She always takes the new members of staff under her wing and makes them feel like part of the team from day one. Joanne Lawman
Rajive Jose’s Team
Jonathan Logan
Laura Tasker and the Anaesthetic Trainees
Patients, staff and visitors are always telling us about the nice man they spoke to in the atrium; he is a brilliant face for the charity and advocate for the hospital. Gwen Eccleston
Dr Tasker and her team were able to recruit 310 participants to the SNAP 2, study which ended up being the highest recruitment in our region. Arlo Whitehouse
Julia Jones
Leah Duffy
She offers unfailing support to the Ward Manager and she works beyond what her role and duty requires. Jay Smith
Leah is a phenomenal nurse; she is committed at all times to delivering the best possible care going above and beyond on every shift she works. Charlotte Purnell
Julie Honey Julie has worked in Theatres as our stores supervisor for over 20 years at both Selly Oak and QEHB. She has a huge task to undertake. Lisa Penney
Julie Larbey Our reliance upon Julie has significantly increased as she has worked tirelessly, often outside of her normal working times, to ensure a smooth transition. Joanne Thompson
Julie Tanton I admire her willingness to go the ‘extra mile’ and develop her own skills, for example in IV cannulation and bloods. Andrew Godden
Karen McGrath Friendly, professional and thorough. Martyn Wells
Karen Johnson and the Estates Team Nothing is ever too much effort for this team! Mike Hammond
The feedback that we have received so far from the students has been very positive, especially if they have gone on to get a job at UHB. Kim Brown
Len and Joan Ingram For nearly 40 years, two inspirational, unassuming individuals have been integral and valued members of the Queen Elizabeth Hospital Kidney Patients Association (QEHKPA). Lyn Moldrik
Leonie Hampton Leonie is very caring. I have watched her make the most nervous pre-operative patient be put at ease in minutes of meeting her. Maxine Knowles
Linda Crutch Linda has always been at the end of the phone ready to allay my fears. This journey would definitely be more of an uphill struggle without her. Frankie Jaffey
Karl Stevens Through all of his work you can see his passion and dedication to his work and to the Trust – it’s visible in everything he does. Rob Stone
Linda Smith For her overall kindness and helpfulness to staff, students, patients and patients’ families. James Whitehouse
Kate Sermon Kate goes above and beyond ensuring the smooth running of the theatres despite the department being stretched for staff. Naveed Javed
Katy Padden She has sought out funding from QEHB Charity to create a quiet and relaxing day room/sensory room for all patients and relatives to use. Samantha-Jayne Clarke
Keith Powell Such a hard-working individual; always tries his best at work. Nothing is ever too much for him. Sophie Parkes
Kerry Holden Kerry always goes above and beyond her role to ensure plans are in place to support the site in some difficult situations. She always has a smile. Sarah Carmalt
Kirsty Weaver She guides the students with professionalism and confidence that enables them to shine and be comfortable in their new ward. Francis Reaves
Inpatient Catering Team Diligent and hard-working, the team ensures that our patients receive a delicious meal at the right temperature, serving over 19,600 meals per week. Laura Clarke
Lucie is an exemplary professional whose fierce desire to do her utmost for those she meets is infectious. The perfect team-mate. Ryan Herbert
Ludovica Druhora Learning Hub Tutor and Admin Team
Mukhtar Ali Matthew Groombridge
Lucie Dews
She spends a lot of her own time with patients always going that ‘extra mile’ to provide health education to them. Shrita Shinton
Lynn Hession Without her, the team would not run as smoothly and patients would not have that soothing, kind voice to help them with their problems and queries. Sally Glover
Major Trauma Service The Major Trauma Service has undertaken a very significant role in co-ordinating specialities to ensure a high level of care is provided to a minor trauma patient. Maleeha Hassan
Manish Sonsati He is caring and compassionate to each and every patient and is respectful to all staff members. The transplant patients would be lost without him! Danielle Pickin
Margaret McCann She was my mentor on my first student nurse placement. She looked after me very well and always made me feel welcome. Daniella Harris
Matthew was very forthcoming, polite, very approachable. Always had a smile on his face and time to chat. Warren Powell
Maxine has a passion for all her patients and has skills that reduce fear and improve therapeutic rapport. Nicola Birch
Medical Bed Management Team They often go above and beyond what is asked of them; I truly believe that they have been some of the most key members of the team. Simon Gompertz
Mercedes Birmingham We cannot thank them enough for their ongoing support of Fisher House. Justine Davy
Michael Barnes He has made a tremendous impact on our patients and department. His cheerful demeanour brightens the atmosphere, even during the most stressful of shifts. Eleanor Derrick
Michael Llamas He is a fabulous team leader; assertive, supportive and always helps every member of staff. Hanna Alton
Michele Owen Always looking to see how she can help patients and families in association with the Charity. Sophie Carroll
Margaret Sullivan Polly Kaur
Linda and William are long-term supporters of liver research at QEHB. Justine Davy
Liver Transplant Coordinators
Margaret Todd
Amazing teamwork day and night; I knew my husband could not be in better hands. Thank you. Katherine Humphreys
Margaret is a great support to not only her colleagues but especially to the patients. I wish to thank her for her consistent and continued hard work. Elaine Gordon
Michelle Astley
As a new member of the team, I am amazed with the dedication, care and expertise that they provide to everyone… they inspire me every day. Myla Quilang
Maria Few
Michelle Butler
Maria had all the time in the world for me. She was compassionate and held my hand while I cried. Lucy Mason
Not only does she care for her patients, she makes sure that her team is always looked after. Stacey Gibbons
Lorna Russell and Shemy Paul
Mark Garvey and the Water Quality Team
Michelle Day
Polly is the heart and soul of the Ophthalmology Department and is always looking to find ways to support the Charity. Gwen Eccleston
This lady is such a bubbly and amazing person to be around. When she is on shift you know you’re in safe hands! Daisy Hill
Liver Transplant Team
They are a remarkable team who ensure safety and quality is maintained with an often vulnerable groups of patients. Joanne Basketfield
Lorraine Evans Fantastic nursing assistant. She works so hard making sure all the patients have top quality care. Sarah Link
Louise Denner Louise has always been consistent in her support to many teams throughout the hospital and at times should be recognised as an unsung hero. Sarah Carmalt
Mark and the Water Quality team work tirelessly behind the scenes producing innovative solutions to water quality issues. Michele Owen
She is so kind to the patients whilst making them at ease as well as helping to ensure everything is prepared safely, above and beyond her role. Lucy Hudsmith
Michelle Lowe Mark Plant
He is polite and courteous at all times to patients, visitors and staff that come to the information desk and goes out of his way to make their first impressions good. Liz Kirkham
Maxine Thompson
She is considerate and kind with all the patients. If you need help with your patient you can always count on Margaret. Elaine Gordon
Linda and William Fidoe
My son had great care during his stay and surgery; a very understanding team. Andrea Price
He is always there for us whenever we have a problem and goes the ‘extra mile’ to ensure he does whatever he can to ensure our problems are solved. Ali Shah
She cares for a wide variety of extremely complex patients with varying levels of dependence and often goes above and beyond to ensure patients are cared for appropriately. Mathew Hipwood
Mark Thompson
Mike Evans
Mark is an invaluable member of young adult services and goes above and beyond to help ease all involved into adult hospital setting. Amanda Smith
Mike is an incredible leader, teacher and very supportive clinician. He is organised, hard-working and makes working in Recovery a productive environment. Hanna Alton
Multispecialty Medicine Team The team works tirelessly to provide an effective service for these areas despite increasing patient numbers, complexity and challenges to social care. Nicola Birch
Nadia Jefemik She takes a keen interest in inspecting the quality of the food served to patients and assists with serving food at lunchtime. Jay Smith
Naren Basu and Jane Steven Within minutes of meeting Mr Basu and his team I felt that I had regained control and could breathe again. Lynn Warren
Natalie Quigley She’s a real credit to the catering team and deserves to be recognised for doing her job so well and always with a smile. Pat Burgess
Neurosciences Nursing Team The team has faced challenges but they have tenacity and a can-do approach in order to ensure high quality patient care is provided. Donna Hadley
Nicky Pope She helps lead the transition service and ensures all patients and families are well supported as they transfer from the Children’s Hospital to UHB. Lucy Hudsmith
Nicola Cullen Nicola is a great inspiration to us all. She leads by example and is a pleasure and a treasure to work with. Mary McMaster
Nikki Folland Nikki is an inspiration to us all; she is a great teacher and gives her own time to ensure new staff joining our ward are put at ease. Mary McMaster
Nikki Owen Nikki would always ensure my mother and us as a family were ok. We cannot fault the care Nikki gave my mother. Angela Coulson
Nikki Pressler What a star! In a world both confusing and frightening, she was a wise, sensible and caring professional with an ‘above and beyond’ attitude. Charlotte Davies
Oceano PAS Project Team They have not only replaced a PAS but designed one to meet the needs of the Trust, improve data quality and the way in which the Trust manages patient pathways. Fiona Glebioska
Best in Care Awards 2017 Nominees Outpatient Endoscopy Team
Radiotherapy Tech Leads
Rosendo Malonzo
Outstanding experience today! The team is both professional and caring and deserves this award. They are a real credit to your hospital! Julie Brown
They have done an often thankless job with smiles and humour, demonstrating true professionalism and a thoughtful management approach to the staff. Steve Williams
Ros has been successful in revolutionising pad usage. Costs have been reduced whilst maintaining and improving patient care standards. Joanne Mason
Pamela Page
Ray Kirton
Roy Wilkins
She is incredibly hard working and has such high standards and it makes my day when I see her at work. Alicia Barnett
Ray has held Scuba-action for the past few years and continues to fundraise for Fisher House. Rob Williams
Roy will even change his days to accommodate the ward patient levels. A very kind man indeed. Michelle McKeown
Paolo Imbimbo
Rebecca Hoskins
Rumbidzai Marira
He has provided an excellent service and has produced the most highquality documents that the Upper GI Unit is particularly proud of. Ewen Griffiths
Every time I see Becky her passion for her job really shines through and it’s obvious that she it going to make an impact to patient care in this hospital. Lucy Mason
She is always ready to ensure that patients are put first and are treated as individuals to give the ‘best in care’. Francis Reaves
Paul Fenton
Rebecca Mullings
What can I say about this great man? I came into A&E on New Year’s Eve after sustaining life changing injuries. Mr Fenton has pretty much rebuilt my arms and legs. Alison Hendrix
She is honest, reliable and dedicated and can be depended on at all times. She is almost ‘unflappable’ and is calm and focused in all situations! Kelly Hudson
Ruth Parkes
Recovery (main theatres) Paula Brown and Philip Johnson People like Paula and Phil are usually forgotten as they are those behind the scenes but I have to say they work hard and they do deserve to be appreciated! Liga Blaua
Peter Shilton He was a very helpful and also a very good listener. Working with him was a real pleasure. Vehin Rashid Mohammed
Recovery staff are often the forgotten element of a patient’s journey, but without them our service could not run. Lisa Penney
I was a patient on Ward 727 in June 2017. All the nurses were excellent but Phil stood out as a special member of the team. Elizabeth Susan Bryan
Philippa Russell Patients find her very approachable and easy to talk to. She has an excellent manner and treats individuals with empathy and compassion. Liza Tame
Prabhul Nair I am so scared of needles and my veins often hide when I am in hospital; his caring approach made me comfortable. Clara Wil
Rehan Masroor Rehan is a supremely dedicated doctor. He is extremely hard-working regularly staying late after theatre lists to ensure continuity of patient care. Claire Scanlon
She is a true ambassador for the ward catering service, always working to maintain the highest standard and has become an outstanding team leader. Liz Kirkham
Sally sets a fantastic example for us all and is a great inspiration of a fantastic manager in the NHS. I hope I can be like her someday. Jack Bramhall
Sally Matty She is another one of our very hard workers in our team; her kind nature shines. Susan Morrison
Sally is currently fundraising with all of her family for the Centre for Rare Diseases: she really wants to give back to the QE. Cathryn Worth
Renal Team Leaders
Sally Young
The renal admin team leaders are always willing to go the ‘extra mile’ to make sure the service is the best it can be with the resources available. Julie Griffiths
Sally coordinates the emergency patients that require intervention by the Neurosurgical team; she does this excellently. Jack Richards
Respiratory/Stroke/Geriatric Medical Secretaries
Samantha Smith
They all have gone ‘above and beyond’ to help me and have shown that they are willing to go above and beyond when it comes to ensuring patient care. Sue Moorfield
Sam has worked amazingly hard to read patients’ images as soon as physically possible to ensure a good turn around time for results and deadlines. Abbie Killworth
They will very often go out of their way to provide care and information, ofte. many hours after their shift should have finished. Denise Wixey
Looked after very, very quickly, arrived at 09.15am, completed for my Pre-Op at 10.05am. Thank you all. Matthew Chalke
I was in the unfortunate position of needing the help of the ‘crash’ team. They are saving lives of not only patients, but staff and visitors too. Carol Downing
Rachel Kettle
Rheumatology Nurse Specialists
Immediately I felt very comfortable with Rachel; she was very discreet and always put me at ease. She really is a very special person and a credit to both the NHS and her profession. Maria Ryan
I was reassured to know that I could telephone them should I have had any concerns regarding my health. Gillian Craddock
Rachel Moeini
Richard and his team have tirelessly collected the donations and made sure that food and clothing gets to the people who need it. Antony Cobley
Every time I’ve called she has sorted out my problems with kindness and totally put me at ease and reassured me. She is a true diamond. Joy Peters
She is someone who staff trust and know they can go to for help and advice as she goes above and beyond to sort problems out. Isobel Turner
Everyone always comments on how amazing she is, how nothing is too much trouble, how she listened or how she ‘made me feel better’. Deborah Jackson
Robert Beasely Rachel Wilks You’d wish you and your family were under her care! All nurses should be like her! Liga Blaua
Robert is very diligent, always making sure that the area is left in a safe and hygienic state. Jackie Wills
Robert Warner Radiotherapy Team They have out performed all other NHS trusts in successfully recruiting and treating patients, offering care to patients from the West Midlands and beyond. Claire Bode
He is the most professional, kind and understanding surgeon I have ever met. The freedom and confidence I now have is thanks to Rob’s expertise. Linda Billingham
Sue is always ready to help and support us always and cannot do enough to ensure you receive the help you need from the spinal team. Sally-Anne Smart
She is always someone who you can talk to, and if you are having a bad day her hugs and little notes left on your desk are priceless. Sarah Harris
Susan Morrice Sharon Smith and The Theatre Team I have never met such a team with drive and determination the patient always at the forefront of the decisions that are made. Deborah Skillett
Sheila Garlick Not only does she look after our patients, Sheila bakes us a large cake every week. It’s a shame that we cannot clone her and have her here every day. Sally Weston
Shelly Showell Shelly has only been with the Trust for a short time, but she has touched many people’s hearts already. Well done Shelly. Martin Price
Sue is a pro-active and very dynamic leader of a small team and has, in addition to her own duties, promoted the Trust health and safety agenda. Adam Aucutt
Sylvia Townsend Sylvia made sure that my mother was OK before she returned the wheelchair and went back to work. Her compassion was overwhelming. Margaret Jelleyman
Talia Dewhurst Always brings positive attitude to others and always gives 150% to the community and her job. Joanne Bowen
Tamara Palmer
Sherwin is totally dedicated to improving patient care and to promote the highest standards of nursing care. Debbie Maughan
Tamara is always consistent in working to a high standard. The quality of her person-centred care meets the needs of the patient and goes beyond expectations. Francis Reaves
Shirley Gopie
Tarekegn Hiwot
Shirley is one of the most dedicated HCAs that I have ever worked with. She is extremely caring and truly one of the loveliest people that I have ever met. Shrita Shinton
Dr Hiwot has been extremely kind and generous towards all visiting patients attending their clinic appointments to the Centre for Rare Diseases. Farfia Capper
Sinead Walsh
Theatres
I was a patient and saw how efficient and dedicated she was. This nurse is a credit to nursing and to the QE. D.R Craft
To the whole of the Theatre team for being great with people and supporting staff with childcare needs. Zahra Hussain
Siobhan Lydon
Tina Hicks
Goes ‘above and beyond’ to spread the word of the Breast Unit across the Midlands. Rachel Learmonth
Tina is the best Healthcare Assistant I have ever had the privilege to work alongside. She really is one in a million and works tirelessly with compassion and enthusiasm. Fay Prince
Sherwin Criseno
Sophia Foster Not all have the ability to teach junior colleagues, or have the patience and desire to encourage their professional growth. Sami Riaz
Sarah Borrows
Richard Wharton and the food and clothing bank volunteers
Sue Shirley
Sumiya Ahmed Sharon Dillon
Samantha Thomas Resuscitation Team
Pre-Assessment Clinic
Sabrina Burke
Sally Austin
Remedios Capocao Phil Nend
Ruth is always prepared to assist and develop the skills of new staff members on the ward by taking them under her wing. Francis Reaves
Sarah Williams and Jennifer Pascoe
Over the last four years she has done an amazing job both developing and delivering the service. Lukas Foggensteiner
Spitfire MCC
Sarah Codling
Stephanie Jones
A heart transplant patient who is an amazing supporter of our ‘Heart in a Box’ campaign. Justine Davy
Stephanie is one of the most amazing nurses on our ward and lifts us all up on every shift with her support. Susan Morrison
Sarah Gregory
Stevie Lewis
Sarah is a role model and someone I look up to. I wish and hope that someday I will be able to reach her level of skills as a nurse. Rui Abreu
Her kindness, caring understanding and compassion has been second to none. We have become firm friends during this trauma. Margaret Smith
They hold an amazing annual motorbike ride to support Fisher House. Rob Williams
Tina Preece-Carey Tina shows on every shift what a fantastic nurse she is; her caring nature, her hard work and her sense of humour. Cathy Martin
Tom Dempsey Tom ensures that he is a consistently visible support to staff of all grades; always offering advice and support both with education needs and other education issues. Claire Lynch
Trauma and Orthopaedic Team
Sarah Gurney Sarah has always been the one person I can take anything to even if it is a personal matter, and I can always count on her to lead me in the right direction. Grant McDermott
TYA Service on YPU Stuart Babiy It can be very stressful but Stuart answers all our questions with patience and understanding. He has a mountain of knowledge of all cancer sites. Deirdre Spragg
Sarah Tullet Sarah has been central to the newlycreated role of renal flow coordinator. She has improved liaison with interventional radiology. Mark Jesky
The job they do rebuilding people and helping them get a quality of life back is incredible. I wouldn’t want my treatment anywhere else in the world. Alison Hendrix
It is not unusual to see members of the team providing serenades at the bay entrances and treatment rooms to raise the spirits of our young people. Ann Smith
Umbrella Sue Evans and Jane Dallaway They always go the extra mile in helping staff and patients – nothing is ever too much trouble. Faye O’Reilly
The feedback we have received from Commissioners has been overtly positive and the service has been held up by them as an example of best practice. Natalie Slayman-Broome
Uveitis Team
Victoria Harrop
Ward 623
Will Goff
They have all make me feel like an individual not just a number, and have gone out of their way to make challenging times easier for me. Jean Lamb
She had to deal with some very difficult confrontational situations. She was flexible in her approach and supportive of junior and senior staff members throughout. Lynda Wagstaff
Kieran was very apprehensive about staying in hospital to have his chemo’ but right from the off the ward were brilliant at reassuring him. Elizabeth Whitworth
He is eager to learn and develop both for himself and the team, is versatile, always helpful and professional. Feedback from visitors is always extremely positive. Fiona McGlynn
Ward 726 and 727
Will Lester and Alex Richter
Every single day, without fail, they provide the highest standards of care to all of their patients and it is a pleasure to work with them. Jack Bramhall
I can honestly say that I’ve never felt more cared for, listened to and respected by any doctors prior to meeting Dr Lester and Dr Richter. Sarah Drew
Ward 727 Nursing Team
Winsome Clark
We all strive for the same thing and that is to make sure our patients get the care and attention they need. Gayle Darke
They have gone out of their way to keep my routine as ‘close to home’ and what works for me, and provided emotional support when needed. Kimberley Petit
Great patience and bed side manner; very cheerful personality. Dedicated to the department. Sophie Parkes
Ward 514
Ward West 2
The fact I keep choosing to come back really says a lot about how welcoming the staff are. I haven’t worked on another ward quite like it. Jasmine Boswell
All the staff deliver exceptional patientcentred care from an MDT approach, spending time with patients and families addressing any concerns. Samuel Collins
Ward 517
Wellcome Plastic Surgery Theatre Staff
Valerie Oakes Val does not see the students as students, but as young adults who need guidance and support during their first clinical postings. Olufunso Adedeji
Vinay Reddy-Kolanu He strives to improve standards and delivery of care and is always trying to implement new ways of working to improve quality and standards. Natalie Morton and Philomena Rickard
Valerie Pinfold Valerie is a transplant patient who is walking 1,000 miles over a year for the Charity. Justine Davy
Ward 303
Vasculitis Service The Vasculitis Service provides a patient-centred holistic service that means that patients get joined-up care. Well done guys! Alastair Denniston
Vicky Cooke and the QEHB+ Team They have reduced the number of agencies used – we are the only Trust for whom the agency rates for every area are within national target for nursing. Michele Owen
Ye Oo
It has been run by a highly-dedicated multidisciplinary team of staff that has been providing exceptional care and excellent service delivery. Saad Saeed
A fine example of a team which succeeds and achieves the best in care for patients despite the numerous daily obstacles and trials of modern healthcare. Daniel Bailey
Every year Ye manages to find another challenge to put himself through to raise funds and support research at QEHB. Justine Davy
Yvette Perston Yvette is the most caring and supportive lady. I can see that each patient means so much to her. Amanda Smith
The finalists for this year’s awards will be revealed in November’s edition of news@QEHB. Don’t worry if you missed this year’s deadline for the Best in Care Awards: Nominations open for the 2018 Awards soon.
Groups offer help: Patients, families and staff can turn to support from a range of groups at the Trust ALOPECIA Impartial information and mutual support to cope with hair loss Jenny: 07760 95885, 0121 440 5794. jen@araucaria.demon.co.uk www.alopeciaonline.org.uk
GROWN-UP CONGENTIAL HEART PATIENTS’ ASSOCIATION Supports young people and adults born with a heart condition. 0800 854 759.
PAIN FATIGUE SUPPORT Meets first Thursday of the month. Noon to 2pm, Erdington Methodist Church. 0300 330 0640 painfatiguesupport@hotmail.co.uk.
ANN CONROY TRUST Support/education for patients living with Syringomyelia & Chiari malformation. www.annconroytrust.org 0300 111 0004
HEADSTART BIRMINGHAM Aneurysm and Arteriovenous Malformation Support Group. Meetings are held on the first Friday of the month 7pm–9pm. Seminar room in outpatients department at QEHB. Patricia Hewlett 0121 459 7147
PATIENTS’ READING GROUP Meets Tuesdays, Weoley Castle Library. 2pm–3.30pm. To book: 0121 464 1664.
BECHET’S SYNDROME SOCIETY 0845 130 7329 info@bechetsdisease.org.uk. www.bechets.org.uk Birmingham contact: 07886 304018 anishaz@hotmail.co.uk
HEADWAY Acquired brain injury drop in service. Wednesdays 1.30pm–4.30pm wards 407, 409 & 411. 4.30pm–5.30pm. Second floor restaurant, QEHB. 0121 457 7541.
BIRMINGHAM AND DISTRICT TINNITUS GROUP Practical support and advice for sufferers including group sessions and newsletters c/o Birmingham Institute for the Deaf, Ladywood Road, Edgbaston, Birmingham, B16 8SZ. Eileen: 01384 831032 info@tinnitusbham.org.uk BREATHE EASY – THE SUPPORT NETWORK OF THE BRITISH LUNG FOUNDATION For everyone living with lung disease. Birmingham South Group meets monthly at Moseley Hall Hospital 2–4pm 03000 030 555 www.blf.org.uk BRITISH ACOUSTIC NEUROMA ASSOCIATION (BANA) BANA’s friendly West Midlands Group meet 3 or 4 times a year for mutual support, information exchange and to hear talks by specialist guests. admin@bana-uk.com 01246 550 011 www.bana-uk.com BRITISH SJÖGREN’S SYNDROME ASSOCIATION Support group for sufferers of the auto-immune rheumatic disease. 0121 478 0222 office@bssa.uk.net BSSA, PO Box 15040, Birmingham B31 9DP BUSY Bs Support group for people with stomas and bowel disease. 0121 627 8343.
HAEMATOLOGY SUPPORT GROUP Meeting at the Centre for Clinical Haematology on a monthly basis for information, social events, friendship and mutual support. 07766 875111 Haematologys@yahoo.co.uk. HAEMOCHROMATOSIS WEST MIDLANDS SUPPORT GROUP Offering support and raising awareness. We hold regular local meetings. 0121 457 8986 info@HaemochromatosisWM.org.uk www.HaemochromatosisWM.org.uk HOME FROM HOSPITAL CARE Free support to Birmingham patients on discharge from hospital Including information, shopping, befriending and respite care. 0121 472 4499. INSULIN DEPENDENT DIABETES TRUST Listening to people with diabetes and their carers. 01604 622 837 enquiries@Iddtinternational.org www.iddtinternational.org KIDNEY PATIENTS’ ASSOCIATION Runs local groups across the West Midlands. 01922 644 982 nick.flint@live.com www.kidneymatters.co.uk
CYSTITIS & OVERACTIVE BLADDER FOUNDATION Advice line: 0121 702 0820 info@cobfoundation.org www.cobfoundation.org
LARYNGECTOMY SUPPORT GROUP Meets monthly at British Legion social club, Quarry Lane, Northfield. A patient led group. Organised speakers at each session. 0121 627 2360 or 0121 627 2248.
DIABETES UK Regular support group meetings in King’s Heath for people with diabetes, family members and friends. www.diabetes.org.uk/In_Your_Area/Midlands and follow link to Birmingham janet.davenports@gmail.com
LET’S FACE IT Support group for people with any form of facial disfigurement 01843 833 724.
DIGNITY IN CARE SUPPORT GROUP The group run the Memory Lane CafĂŠ for patients with cognitive impairment and their carers. CafĂŠ is open Wednesday afternoons. memorylanecafe@uhb.nhs.uk www.dignityincare.org.uk D.I.S.C (DEMENTIA INFORMATION & SUPPORT FOR CARERS) A service offered specifically for CARERS of people with confusion and memory (DEMENTIA) problems. 0121 553 6483 carers@discbirmingham.co.uk www.discbirmingham.co.uk FACIAL PALSY UK Facial Palsy UK have launched a Midlands support group for any adult affected by facial paralysis, whatever the cause. lorraine@facialpalsy.org.uk 0300 030 9333 GET-A-HEAD Fundraising and support group for patients who have had head and neck cancer. 0121 371 5046 www.getahead.org.uk
LOOKING FORWARD – GYNAE-ONCOLOGY SUPPORT GROUP Support group for those with a diagnosis of gynaecological cancer. Meets monthly at City Hospital. Catherine Spencer 0121 507 5511 MILITARY PATIENTS Military patients will be visited by a representative from the Royal Centre for Defence Medicine (RCDM) who will attend to their administrative, welfare, pastoral and spiritual needs. NATIONAL RHEUMATOID ARTHRITIS ASSOCIATION Birmingham: www.brasg.org.uk National: www.nras.org.uk Heart of England group: 01628 823 524 OESOPHAGEAL PATIENTS ASSOCIATION (OPA) National charity offering support and information to patients and carers affected by oesophageal and stomach cancers. Birmingham group hosts two meetings per year. 0121 704 9860 enquiries@opa.org.uk www.opa.org.uk
PITUITARY FOUNDATION This group for patients, carers and friends meets at Queen Elizabeth Hospital Birmingham. For details of the dates of the meetings please visit our website birminghampituitarygroup.weebly.com 0845 450 0375 QE LIVER TRANSPLANT SUPPORT GROUP The group meets at 7.30pm on the 3rd Monday of every month (except July and August) in the Faith Centre, Meeting Room level 1, QEHB. 0121 627 2089 or 01902 679 333 (after 7:30pm). ROY CASTLE LUNG CANCER SUPPORT GROUP Held 1st Tuesday of every month, Birmingham Heartlands Hospital. 0121 424 1433 Lynne Reaper. THE NATIONAL OSTEOPOROSIS SOCIETY The National Osteoporosis Society runs a local support group based in Birmingham. 0121 429 7366 www.nos.org.uk THE STROKE ASSOCIATION Supporting people affected by stroke. 0303 303 3100 (Mon–Fri, 9am–5pm) info@stroke.org.uk www.stroke.org.uk TRACHEOTOMY SUPPORT New group for patients following tracheotomy. 0121 627 2248. VASCULITIS SUPPORT GROUP WEST MIDLANDS (VSGWM) For sufferers of Systemic Vasculitis (e.g. Wegener’s granulomatosis) as well as support for carers. The VSGWM circulates useful information and ideas, with friendly meetings held at least once a year. 0121 243 5621. WEST MIDLANDS BRAIN TUMOUR SUPPORT GROUP Meets in the Faith and Community Centre, first floor, QEHB on third Monday of the month, noon to 2pm. Sue Wreglesworth: 0771 7175 236. sue.wreglesworth@braintumouruk.org.uk WILSON’S DISEASE SUPPORT GROUP – UK National charitable group offering support and information to patients with Wilson’s disease and their families. For information and local support contact jerry@wilsonsdisease.org.uk www.wilsonsdisease.org.uk YOUNG ADULTS CANCER SUPPORT GROUP Is run by a group of young adult cancer patients to offer support for people who have similar needs. No strict age limit but current members in their 20s–40s. Meetings usually held last Wednesday of month at The Plough, Harborne. Vicky Stock: 0784 589 7760 stock.vicky@yahoo.co.uk
Steps have been taken to ensure this information is up to date, but please contact the group directly before undertaking a journey. Support group coordinators can email revisions to their entry to: communications@uhb.nhs.uk. Please mark the email – support group revision.
See www.uhb.nhs.uk for the latest news
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University Hospitals Birmingham NHS Foundation Trust | OCTOBER 2017
A chance to get in the pink to raise vital funds Dates for your diary Pink Skydive Want to tick something incredible off your bucket OCT list whilst raising money to support Breast Cancer Awareness Month? Sign up for QEHB Charity’s Pink Skydive, a tandem skydive which will raise money to provide added extras for patients with breast cancer and help bring cutting edge treatments to the hospital.
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For more information ƀ rachel.learmonth@uhb.nhs.uk
QEHB Travel Club Worcester Victorian Fayre NOV Christmas QEHB Charity has partnered with Hollywood Travel to offer you this festive trip to the Worcester Victorian Christmas Fayre. Take advantage of this excellent opportunity to get your Christmas shopping done early, all without the hassle of working out your travel arrangements. All profits from this trip will be directed to QEHB Charity.
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For more information and to book contact ƀ cathryn.worth@uhb.nhs.uk ¬ qehb.org/events
Christmas Memory Walk Cannon Hill Park, Edgbaston Help to raise funds for QEHB DEC Charity’s Christmas Campaign by taking part in a walk down memory lane. This 5km walk will take place in the beautiful surroundings of Cannon Hill Park and will help to raise money to provide festive added extras for staff, patients and their families at Christmas. Fancy dress is optional but encouraged. Why not dress up in outfits that sum up your favourite era as well as some festive accessories? For a bigger challenge, take on the 10km route.
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For more information and to book contact ƀ charities@uhb.nhs.uk ¬ qehb.org/events
Birmingham Hospitals Christmas Carol Service St Philip’s Cathedral, DEC Birmingham Warm up your singing voice and come along to the annual Birmingham Hospitals Carol Service and watch performances from local school choirs, as well as the Band of the West Midlands Fire Service. All proceeds from the concert will go to support the QEHB Charity Christmas Campaign which provides support to patients in hospital over the festive period.
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To book your tickets contact ¬ qehb.org/events
October is Breast Cancer Awareness month and QEHB Charity is launching the Breast Cancer appeal to raise funds to bring two new pieces of imaging equipment to the Radiotherapy Department at QEHB, which will cost a total of £400,000. The equipment will allow doctors to offer a new technique called Deep Inspiration Breath Hold (DIBH) to patients undergoing radiotherapy for left-sided breast cancer. DIBH allows doctors to take advantage of a patient holding their breath, which moves the breast away from the heart during treatment delivery, minimising the dose to surrounding areas and protecting the heart. This system will revolutionise treatment for patients with left-sided breast cancer. Last year, QEHB Charity funded a £250,000 mobile mammogram together with Ladies Fighting Breast Cancer, providing breast screenings in the community for people who may not be able to access an examination at the hospital. The Charity also funded comfy reclining chairs for patients going through chemotherapy and radiotherapy as well as radiography boards to improve the patients’ experience during treatment. As well as bigger pieces of equipment QEHB Charity aims to bring ‘added extras’ over and above those which the NHS can provide to
improve the patient experience of everyone facing breast cancer at QEHB. Throughout the month of October the Charity will be raising money in a variety of ways. Why not ‘go pinking wild’ and take part in a Pink Skydive on 28 October? A place in a skydive is £50 and the Charity asks you to raise a minimum of £300 in sponsorship, you can book your place via the website at qehb.org/events. If you’d rather keep your feet firmly on the ground you can ‘do it pink’ in your workplace or community group by dressing in pink and donating to the breast cancer appeal at qehb.org/breastcancer. If you would like to organise your own ‘pink’
event to raise funds for breast cancer then please do get in touch, the Charity can provide you with pink fundraising materials and t-shirts. If you’re passing through the hospital in October, then why not pop along to our Fundraising Hub? Decorated in pink for the month, here you will be able to get more information about the Breast Cancer appeal, purchase a pink hoodie or donate via a collection tin. If you would like to find out how you can support the Breast Cancer appeal then contact rachel.learmonth@uhb.nhs.uk or give the Charity a call on 0121 371 4852.
One-stop shop for all charity services The newly-opened Charity Fundraising Hub in the main atrium is a one-stop shop for all charity services. It is the place to purchase merchandise, sign up to an event, or make a donation to one of our appeals. Hospital staff can find out more about applying for a grant for a ward or department. Fundraising Hub Assistant, Jess Harris, is in the Hub five days a week to answer any charity-related queries. Any patients or relatives wishing to donate to the Charity can get all the answers at the Hub where Jess will be able to process their donations quickly and efficiently. For more information about the Hub contact justine.davy@uhb.nhs.uk
GET INVOLVED! To find out how you can support the work of QEHB Charity get in touch with the team:
¬ qehb.org ƀ charities@uhb.nhs.uk @QEHBCharity @QEHBCharity @QEHBCharity
To find out more you can support QEHB Charity, please visit qehb.org or contact the QEHB Charity team on 0121 371 4852 Delivering theabout besthow in care
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OCTOBER 2017 | University Hospitals Birmingham NHS Foundation Trust
Say ‘yes’ to screening invite This October, the Trust is marking Breast Cancer Awareness Month and urging ladies to say ‘yes’ to breast screening. UHB runs the South Birmingham Breast Screening Service which invites over 15000 ladies a year for a mammogram. Siobhan Lydon, Senior Radiographer, Health Promotion and Advanced Practitioner at UHB, said: “Breast screening aims to detect breast cancer at an earlier stage, often before women are aware of any abnormalities. Early detection may mean simpler and more successful treatment.” Every three years, ladies who are eligible for breast screening receive an invitation letter through the post detailing an appointment date and time. Appointments take place at Birmingham Women’s Hospital, where the service is based, and on mobile units. Siobhan continued: “If you receive an invitation letter, please come along to your appointment. We are trying to get the message out that the NHS Breast Screening
Programme currently saves an estimated 1300 lives each year in the UK.” Come and meet the team The Breast Screening team will be holding an information stand in the atrium of the Queen Elizabeth Hospital Birmingham on 4, 6, 11, 17 and 30 October 2017. There will also be the chance to win fantastic prizes in a raffle raising funds for Ladies Fighting Breast Cancer, supported by QEHB Charity. The Charity is fundraising for breast cancer patients throughout October. See the opposite page for more details. Siobhan will be delivering October’s UHB Health Talk on Thursday 26 October in Lecture Theatre 3, Education Centre, Level 1, at QEHB. This free to attend presentation starts at 10am and will focus on breast cancer and the importance of screening. The National Institute for Health and Care Excellence says that being breast aware means: ■ knowing what’s normal for you
■ looking at your breasts and feeling them ■ knowing what changes to look for ■ reporting any changes to your doctor without delay ■ attending routine breast screening if you’re eligible For more information about breast cancer, and how to check your breasts, please visit: ¬ nhs.uk/Livewell/Breastcancer/Pages/ Breastcancersymptoms.aspx To find out more If you have any queries about the Trust’s breast screening service or would like further information, please ring on 0121 623 6890 or visit ¬ bscreen.org.uk/southbirmingham For more information about the Charity or to support breast services at UHB, please visit ¬ qehb.org/breastcancer
Patients benefit from innovative approach Patients are benefiting from a fresh approach to the diagnosis of breast cancer with the Trust’s appointment of a Consultant Radiographer to their breast services team. Samantha Smith Samantha Smith was appointed in late 2013 and brought a wealth of breast imaging experience to the team. She is well qualified for the role with a Master’s Degree in Breast Imaging and is the first Consultant Radiographer to work in the Trust. “It’s great that the Trust had the vision to see the benefits this role could bring for patients and the breast team as a whole.” Sam said: “Radiographers have always played a fundamental part in this field, within breast screening in particular, but now there is a real opportunity for us to help drive the service forward by increasing flexibility and the utilisation of advanced clinical skills that were previously only performed by doctors.” Sam was recently awarded a distinction in a specialist qualification for breast MRI interpretation to add to her professional portfolio. Consultant Radiographers are at the pinnacle of their profession and represent less than 0.5 per cent of the radiographer workforce nationally. Mr Naren Basu, Consultant Onco-plastic Surgeon at the Trust said: “Sam is part of an elite group amongst her peers and has made such a success of the role that the Trust has been able to appoint a radiographer as a trainee for a second consultant position. Sam’s enthusiasm and bedside manner are unrivalled, providing the much needed cohesive factor to truly multi-disciplinary clinical care.”
BHBN’s LATEST RADIO SCHEDULE BHBN Hospital Radio broadcasts patient requests, music, news, live sport and a range of speciality programmes to NHS hospitals across Birmingham. The station, founded in 1952, is based in new studios in the Heritage Building (original Queen Elizabeth Hospital), they are on air 24 hours a day. They can also be heard via their website www.bhbn.net and the TuneInRadio app. MONDAY 4pm 5pm 7pm 8pm
Music from Stage and Screen – Miranda Burns Good Vibrations – Donna Joseph Hospital Request – Samantha Johnston The Evening Show – Dale Hobson TUESDAY
4pm 6pm 7pm 8pm
Playing it Cool – Pete Bayliss Easy Listening – Kelly Howell Queen Elizabeth Hospital Requests – Nick Whitehouse The Evening Show – Paul Millington WEDNESDAY
4pm 6pm 7pm 8pm
The Rock Years – James Chew Words & Music – Brian Henderson Good Hope Hospital Requests The Evening Show – David Elliot THURSDAY
8pm
Thursday Tea Time Show– Bill Waldron Solihull Hospital Requests – Geoff O’Brien The Evening Show – Chris Friday
4pm 6pm 8pm 10pm
Let’s Get Quizzical – Emma Boydell Pick & Mix – Brendan Delaney The Evening Show – Rhi Sprague BHBN Country – Dave Horton
5pm 7pm
FRIDAY
CBSO Concerts when broadcast are on Fridays from 7pm
SATURDAY 7am 9am 11am 1pm 2pm 5pm 8pm 9pm
Weekend Breakfast – Dave Horton BHBN Gold – Colin Monnaf The Frock Show – Sarah Morris Queen Elizabeth Hospital Requests – Anita Shah, Michelle Woodhouse (Military Ward) (Alternate Weeks) Living up the weekend Saturday Disco – Marky B Soul Train – Peter Bayliss The Reggae Selection SUNDAY
Laid Back Sunday – Bill Waldron Kitch & Kool – Brendan Delaney Mystery DJ / Music Selection The Sunday Bash – Graham Allen 1pm sponsored by Psychotron Records Hospital Requests and Duets From 4pm The Decades – Shaz Hill 6pm Asian Mix – Raveeta Banger 8pm The Evening Show – Doug Jackson 10pm BHBN Classical Collection 8am 10am Noon
Screening is coordinated by the team
Men are not immune The extensive NHS breast screening programme does focus on women but men are not immune. Each week men are treated at the unit with the team keen to encourage more to check their breasts. Consultant radiographer Sam Smith, said: “Breast cancer is often seen as something that only affects women but it is far from unusual to see men in our breast clinics. Many of these men might have felt uncomfortable about attending but are reassured once they know they are not the only males who need further investigations or treatment.”
Breast cancer and men Breast cancer in men is very rare with just 390 new cases in the UK each year, compared to nearly 55,000 new cases in women. More than half (55 per cent ) of male breast cancer deaths in the UK are in men aged 75 and over. A Breast Cancer Care survey found nearly three-quarters (73 per cent ) of men don’t check their breasts for signs and symptoms of breast cancer, even though the same numbe. know that men can get the disease.
ALL OTHER TIMES – THE BHBN MUSIC SELECTION – including the light lunch weekdays at 1pm and three hours of late night love songs from 11pm. Available on channel 9 on the premier bedside units and in all parts of the hospital by logging onto the QEHB Charity guest wifi and following the listen live links on bhbn.net bhbn.net
to donate:
See www.uhb.nhs.uk for the latest news
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University Hospitals Birmingham NHS Foundation Trust | OCTOBER 2017
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OCTOBER 2017 | University Hospitals Birmingham NHS Foundation Trust
One in eight women will develop breast cancer in the UK Make a difference, get involved...
Go pinking wild! Take part in the Charity’s craziest event of the month and experience the thrill of a tandem skydive. The perfect activity for adrenaline junkies, or to tick off the bucket list – whilst saving lives. Get in touch to set a date!
Donate now at qehbbreastcancer.org GET CONNECTED, GET INVOLVED! Visit our website or contact us to donate to QEHB Charity’s Breast Cancer appeal. qehb.org 0121 371 4852 charities@uhb.nhs.uk
Follow our social media pages and share your support for breast cancer awareness! qehbcharity @qehbcharity @qehbcharity
© 2017 Queen Elizabeth Hospital Birmingham Charity is a working name of University Hospitals Birmingham Charity, a company limited by guarantee in England (No.10004003) and a charity registered in England and Wales (No.1165716). Registered Office: 5th Floor Nuffield House, Queen Elizabeth Hospital, Birmingham B15 2TH.
See www.uhb.nhs.uk for the latest news
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University Hospitals Birmingham NHS Foundation Trust | OCTOBER 2017
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OCTOBER 2017 | University Hospitals Birmingham NHS Foundation Trust
No. 3620
Your monthly puzzle challenge Quiz Challenge
CROSS CODE 22 2
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NONAGRAM
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10. Actor Mark Wahlberg appeared in a series of underwear ads for which company?
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EACH number in our Cross Code grid represents a different letter of the alphabet. You have three letters in the control grid to start you off. Enter them in the appropriate squares in the main grid, then use your knowledge of words to work out which letters should go in the missing squares. As you get the letters, fill in other squares with the same number in the main grid and control grid. Check off the alphabetical list of letters as you identify them.
MAGIC SQUARE
SEARCH EMPIRE MAPS
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HOW many words of four letters or more can you make from this Nonagram? Each word must use the central letter, and each letter may be used only once. At least one word using all nine letters can be found. Guidelines: 24 Good; 28 Very Good; 33 Excellent. Any word found in the Concise Oxford Dictionary (Tenth Edition) is eligible with the following exceptions: proper nouns; plural nouns, pronouns and possessives; third person singular verbs; hyphenated words; contractions and abbreviations; vulgar slang words; variant spellings of the same word (where another variant is also eligible).
USING all 16 letters of the phrase above, form four words each of four letters which will fit in the grid to form a magic square in which the words can be read both horizontally and vertically.
SPELL out a 15-letter word or phrase by moving from one chamber to another within the pyramid. You may only enter each of the chambers once and may only T proceed through openings in the I walls. The first letter may appear in any O N chamber.
AE
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Hard
EACH row and each column must contain the numbers 1 to 9, and so must each 3 x 3 box.
9 7 5 3 2 6 1
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5 3 9 9 6 1 4 2 8 9 3 6 4 1 9 2 7 3 1 5 6 8
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HERE are two miniature fivesquare crosswords using the same grid – but the letters have been mixed up. You have to work out which letters belong to which crossword.
EQUALISER 6 10 7 2 1 2 2 8 2 2 1 4 PLACE the four signs (add, subtract, multiply, divide) one in each circle so that the total of each across and down line is the same.
All puzzles on this page are supplied by Sirius Media Services. To try more of our puzzles interactively online go to www.puzzledrome.com PZ1P3620 © Sirius Media Services Ltd
PREVIOUS SOLUTIONS QUIZ CHALLENGE: 1 Eight; 2 Bowls; 3 360; 4 The harp; 5 Spain; 6 Dunnet Head; 7 Kidulthood; 8 Georges Bizet; 9 Muhammad Ali; 10 Keir Hardie. CROSS CODE 1
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EASY SUDOKU 6 9 8 3 4 1 5 7 2
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HARD SUDOKU 5 7 9 8 1 4 3 2 6
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6 7 9 3 8 2 1 4 5
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2 1 3 7 4 5 6 8 9
3 9 2 1 6 8 7 5 4
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MAGIC SQUARE: task; ache; ship; kept. WORD PYRAMID: Friendly society. EQUALISER: Clockwise from top left – subtract; add; divide; multiply. Total: 6.
FIVE ALIVE:
(1) Across – Chile; Rhomb; Eased. Down – Curve; Idols; Ebbed. CRYPTIC CROSSWORD: Across – 1 All-over; 8 Implied; 9 Röntgen; 10 Soluble; 11 Intense; 12 (2) Across – Pouch; Glean; Ridge. Down – Pager; Upend; Hinge. Densest; 14 Obelisk; 18 Audible; 20 Pelican; 21 Someone; 22 Austria; 23 Subedit.
Down – 1 Afraid to speak; 2 Lenity; 3 Vegan; 4 Rinsed; 5 Opulent; 6 Nimble; 7 Advertisement; 13 Discard; 15 Enlist; 16 Kansas; 17 Abroad; 19 Demob. QUICK CROSSWORD: Across – 1 Tissue; 4 Erodes; 8 Humbug; 10 Smithy; 11 Rodeo; 12 Teeter; 14 Attune; 16 Rare; 17 Tear; 19 Loth; 22 Plea; 26 Sierra; 27 Airman; 28 Arena; 29 Intend; 30 Tiller; 31 Gullet; 32 Kettle.
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ACROSS 2. One taken in by graduate might sound sheepish (3)
Perform the first calculation in each line first and ignore the mathematical law which says you should always perform division and multiplication before addition and subtraction.
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FIVE ALIVE LF
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C A T
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ABCDEFGHIJKLMNOPQRSTUVWXYZ 1
9. Who were the first people to play the game lacrosse?
5. How many sides does a quindecagon have?
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8. Which director-general of the BBC introduced Freeview?
4. Sheet music is written on a number of lines which are collectively known as what?
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7. Which mineral is used to make the leads of pencils?
3. What is the common name for calcium carbonate?
CRYPTIC CROSSWORD 1 5
6. Who is Linus’s sister in the cartoon strip Peanuts?
2. In which sport were the first manufactured balls stuffed with feathers?
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1. On which day of the week is the Jewish Sabbath celebrated?
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NONAGRAM:
hunt; hutment; meet; mete; meth; mute; mutt; nett; pent; phut; punt; putt; puttee; teem; teen; temp; tempeh; tempt; tenet; tent; tenth; thee; theme; then; thump; tump; tune; tutee; umpteen; UMPTEENTH; unmet.
Down – 1 Tahiti; 2 Simmer; 3 Usurer; 5 Remote; 6 Detour; 7 Styles; 9 Gore; 10 Seat; 13 Tabor; 15 Taper; 18 Asking; 19 Lentil; 20 Trance; 21 Hard; 22 Pant; 23 Liaise; 24 Amulet; 25 Untrue.
listening to you Contact the editor: Annie Roberts, news@QEHB, Communications Office, University Hospitals Birmingham, Mindelsohn Way, Birmingham B15 2TH Email: annierhealth@gmail.com Designed by graphics@uhb.nhs.uk
DOWN 1. Clearly it can be seen through (6) 5. Boyfriend ordered in cafe (6) 2. Bet Lee could remove the little creature (6) 7. Doctor back in court case 3. So the bird was behind the will give in (6) ship (6) 9. It is sensible that a pilot 4. Lice he removed from the should come here finally fruit from China (6) (4-2-5) 6. Occasionally – but only twice? (3,3,5) 10. Beat lively person endlessly (6) 8. But a nudist might be able to 11. One or many perhaps (6) wear even less than this (4,7) 13. Lizard from Guiana (6) 10. One of a pair of slippers used in winter (3) 16. A loose woman? (6) 12. Regret it is not completely 18. Went through the class with true (3) some hesitation to produce 14. Architectural style attained electrical apparatus (11) here in ancient Rome (6) 19. Offender breaks reins about 15. Soak up boar’s mess, mid-morning (6) Benny, to start with (6) 20. Road arch (6) 16. Maintain that one will testify (6) 21. Scholar has opening 17. Serial rewritten for a foreign expression of disgust (3) country (6)
QUICK CROSSWORD 1
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ACROSS 2. Surgical knife (7) 7. Delicate fabric (4) 8. Unfortunately (4) 9. Broad sword (7) 10.Finest (4) 12.Swarm (4) 15.Military trainee (5) 17.Large birdcage (6) 18.Metal container (3,3) 19.Condiment (6) 21.Soundless (6) 22.Italian staple food (5)
23.Tangy (4) 26.Fruit (4) 28.Employ (7) 29.Successor (4) 30.Ancient character (4) 31.Treat carelessly (7) DOWN 1. Trim, shave off (4) 2. Religious faction (4) 3. Off course (6) 4. Heavenly body (6) 5. Final (4) 6. Make bread (4)
10.Animal enclosure (4,3) 11.Captain (7) 13.Eliminate from the body (7) 14.Computer screen (7) 15.Move stealthily (5) 16.Shinbone (5) 20.Classification (6) 21.Pace (6) 24.Affirm (4) 25.Rotate (4) 26.Saucy (4) 27.Female relative (4)
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