News@QEHB November 2017

Visit our website: www.uhb.nhs.uk

For patients, staff, visitors and volunteers

Page 2 Patients can sign up for research trials

Page 11 Making inclusion work for all

NOVEMBER 2017

Page 12 Discharge pharmacy offers support

Make right choice for your treatment Did you know you can get the fastest and most appropriate treatment by choosing the right NHS service for you?

Selecting the service that can best treat your symptoms also helps us by reducing pressure on areas like the Emergency Department. This means our staff can concentrate on helping those patients most in need. We see over 9000 patients in the department every month.

This winter, if you are considering coming to QEHB Emergency Department, please think about whether this is the right place for you.

Only urgent and emergency health problems such as severe chest pain, severe bleeding, trouble breathing or a suspected broken bone should be seen in the Emergency Department.

Care for yourself at home if you have a common health issue, like a cough, cold, sore throat or headache. Make sure you get plenty of rest and take your usual painkillers or medicines, if you need them (always read the label).

Visit a walk-in centre, minor injuries unit or urgent care centre if you have an illness or injury, and it can’t wait until your GP surgery is open.

Find your nearest one at www.nhs.uk Ask your local pharmacist for advice about lots of common health issues such as diarrhoea, migraines and skin problems.

Make an appointment with your GP if you are feeling unwell and it’s not an emergency. All GPs will offer an emergency out-of-hours service.

Did you know that even if you are out of town, you can join any GP practice as a temporary patient? The NHS Choices website has a handy search facility to see which practices cover your local area.

Only urgent situations, such as loss of consciousness, severe chest pain, severe bleeding, trouble breathing or a suspected broken bone, should you visit an Emergency Department.

Choose well.

The hospital is a major trauma centre. On average we see over 9000 patients a month and over 3000 of these arrive by emergency ambulance. To help my colleagues and me care for these very poorly patients, please consider whether your symptoms could be better treated by another NHS service.

Illness? Injury?

Ask yourself is it a real emergency?

Choose well.

Self care

A lot of illnesses or symptoms can be treated in your home by using a well stocked medicine cabinet. Getting plenty of exercise and maintaining a healthy diet can help prevent illness.

Pharmacist

Your local pharmacist is a trained healthcare professional and can give you advice on common illnesses and the medicines you need. Most now have a quiet area away from other customers where you can speak to the pharmacist more privately.

GP Surgery

You can make an appointment with a doctor for medical advice, examinations, and prescriptions.In a genuine emergency, a GP can,be contacted outside of opening hours. If you need this service, telephone your local surgery and follow the recorded instructions.

Call 111

A trained adviser will ask you questions and give you medical advice or direct you to someone who can help - if necessary they can send an ambulance • Calls to NHS 111 are free - although mobile users will require a minimum of 1p credit

A&E

Accident and Emergency departments provide immediate emergency care for people who show the symptoms of serious illness or are badly injured. If you telephone 999 and tell the operator that there is a medical emergency, an appropriate response will be made immediately.

David Hornsby

Matron for QEHB Emergency Department

Flu vaccine: Act now

A Trust-wide initiative is giving everyone an opportunity to have the flu vaccine – see page 3

What to do when you are not feeling well

Best in Care finalists revealed After months of anticipation, hundreds of nominations and hours of deliberation, the hotly-contested shortlisted finalists for this year’s Best in Care Awards can be revealed.

The awards celebrate the achievements of individuals and teams who go above and beyond their role to deliver the best in care to patients and colleagues.

The winners of this year’s awards, which feature several new categories, will be announced on Thursday 23 November.

Chief Executive Dame Julie Moore said: “The Best in Care Awards highlight the very best examples of commitment, innovation and patient care that our staff and volunteers deliver.

“They also shine the spotlight on those staff and support services behind the scenes, without which our clinical teams could not function; it is a very special evening.”

Kiran Dhillon, Corporate Governance Officer

The shortlist for each category can be found on the centre pages.

Delivering the best in care mind benders and more p15 Find your way around: Hospital maps p16 Puzzle page: Brainteasers,

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University Hospitals Birmingham NHS Foundation Trust | NOVEMBER 2017

Members’ health talks Members of UHB and HEFT can attend any of the talks listed below.

Health talks at QEHB Daytime sessions 10–10:30 Registration/refreshments 10.30–noon Health Talk J Lecture Theatre 3, Education Centre, Level 1, Queen Elizabeth Hospital Birmingham v Thu 23 Nov Interventional Radiology For more information see: v www.uhb.nhs.uk/health-talks.htm

Health talks at HEFT Sessions 17.00–19.30 Health Talk (L-R) Lisa Thomas, CRF Research Sister, Donna King, IT Project Manager and Joanna Gray, CRF Clinical Manager

J Education centres, various sites v Tue 14 Nov • Good Hope Hospital Age Macular Degeneration Disease For more information call: 0121 424 2643

You Said, We Did…

Outpatients can sign up for our research trials People checking in at outpatients can now use a new system to show their interest in taking part in research trials.

Simply by entering their name, email address and NHS number, patients can register their interest in research trials being conducted at UHB. A confirmation email will be sent, telling patients about possible next steps, and the confidential way in which their data will be handled.

After this, research nurses will look at the available trials to see if there are any which the patients are eligible to take part in. If so, patients will receive emails about studies they would be suitable for, along with relevant contact information for the study.

Patients can also get involved in the design and development of research at UHB. Several

Stella Kwame in the newly refurbished Cellar restaurant

You Said An increasing number of staff and visitors are looking for refreshments in the Heritage Building on the QEHB site.

We Did The catering team have upgraded the Cellar Restaurant in Nuffield House, improving the environment and increasing the range of food and drinks available.

Laura Clarke, Deputy Catering Manager, said: “We have new counters, a new salad bar and given the area a fresh lick of paint.

The refurbishment has made a big difference and we hope our customers will enjoy the upgraded surroundings and the wide range of products on offer.”

The catering team are now turning their attention to the Clock Tower Restaurant on the main corridor of the Heritage Building.

patient involvement panels, in different clinical specialties, are actively recruiting for new members and patients can be invited to join these.

The feature has been developed by the IT team at UHB, in collaboration with colleagues from the National Institute for Health Research Clinical Research Facility (NIHR CRF).

Joanna Gray, CRF Clinical Manager, said: “We know many patients have said they would be happy to take part in research, but don’t know what trials are happening.”

“With this new feature, patients will be made aware that we are a research active Trust and could then go on to take part in some of the fantastic research taking place here at UHB.” In 2016-17, UHB had the highest number of clinical research studies of any trust in the West

Physio’s memories The start of World War 2 did not deter Beryl Smith becoming one of the very first intake of students to what was then the new Physiotherapy Department at the Queen Elizabeth Hospital Birmingham.

Beryl, who celebrated her 96th birthday in September, still has the leather work case which she is holding on her lap in the picture.

Beryl went on to run her own very successful practice for more than 30 years including working as physiotherapist for the Royal Shakespeare Theatre in Stratford upon Avon.

She took a three-year break in 1953 when she worked in a hospital in Hong Kong but then returned to Stratford where she continued to work until her retirement at 63 years old.

Beryl was awarded the MBE in 2004 in recognition of her tireless work in the area. As a physio and keen horse woman she was founder of one of the first Riding for the Disabled Association groups running two groups one for children and one for adults in the Stratford area for over 40 years Beryl has a few more photographs of what she recalls as her very enjoyable time at the QE if there is anyone who would like to see them.

Delivering the best in care

Midlands. Recent research developments at the hospital have included the opening of the Institute for Translational Medicine in 2016 which also contains the Centre for Rare Diseases.

Donna King, IT Project Manager, said: “This new function on patient check-in kiosks will really help to increase awareness of the great research work being done here.”

“There are many opportunities for patients to get involved, and this easy-to- use feature will really help expand our research work, as patients become more aware of eligible trials and wider research activity.”

For more information about the feature contact Margaret O’Hara, Patient and Public Involvement; Engagement in Research Lead, at Margaret.O’Hara@uhb.nhs.uk

Free Wi-Fi network Patients and visitors now have access to a free WiFi network through a service funded by QEHB Charity.

Staff are being asked not to use this network as the bandwidth has a finite capacity – if staff use it, this will impact on the level of service which patients and visitors receive.

The new WiFi network is available at the following locations: ■ ■ ■ ■ ■ ■

Queen Elizabeth Hospital Birmingham Nuffield House Heritage Building (majority of areas) Haematology Clinic Post Graduate Centre The Learning Hub

To connect, just search for a network called QEHBCharity-guestWiFi, enter your email address and then agree to the terms and conditions.

Beryl Smith

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NOVEMBER 2017 | University Hospitals Birmingham NHS Foundation Trust

Get flu vaccine: Don’t put it off UHB’s flu fight on track to smash records Over 3500 staff at UHB have now been vaccinated against the flu – taking our total of frontline flu fighting staff up to 45 per cent. This is an incredible achievement only four weeks into this year’s vaccination campaign, and one that we can all be proud of.

During the 2016/17 flu vaccination campaign at UHB, over 76.5 per cent of frontline staff were vaccinated against the flu, which saw the numbers of patients acquiring it in hospital fall, helping to reduce additional pressure on the system that would result from patients with flu complications.

So, let’s not lose momentum! All wards and outpatient departments have dedicated peer vaccinators and a limited supply of the vaccine, so if you haven’t had your flu jab yet, don’t miss out on the most effective way to fight flu and protect patients.

Other effective measures to battle against flu include increased hygiene measures: better and more frequent and washing, and using a tissue only once and binning it straight away can help tackle the tricky winter virus – combined with the flu jab an outbreak might struggle to take hold.

Drop-in flu clinics are still available across the Trust at a time when the NHS is gearing up for a potential outbreak as seen in Australia and New Zealand. Here some hospitals have struggled to cope with a widespread outbreak of the H3N2 strain of the virus that is part of the 2017 vaccination.

Interim Chief Nurse at UHB, Michele Owen, said: “Frontline staff at UHB have done an incredible job to seek out and do the right thing by getting the flu vaccination as we head into

winter, but some staff have refused because they believe the flu jab gives you the flu: it does not.

“The flu vaccine contains no living virus, only dead flu virus to provoke your body’s immune system into creating the antibodies that would fight a real infection setting in.

“Despite the small numbers declining the vaccine, occupational health, infection prevention and control, and a team of over 150 peer vaccinators across all wards and departments have been working tirelessly to ensure we are prepared for an outbreak of flu.

“This dedication to fighting the flu will see more visitors, patients and staff protected than ever before.

“All ward-based staff and all staff across outpatients, including administrative staff, doctors and AHPs, are still able to get the vaccine on the ward or outpatient department – each area has a dedicated supply of the vaccine.

“There are also still a number of drop-in vaccination clinics available for dedicated staff groups, and others that are open to all staff groups to maximise coverage.

“The Trust is on track to beat its vaccination target of 75 per cent before the same period compared to last year. Getting your flu jab will help to ensure that as a Trust we can cope more effectively if a large scale breakout of flu occurs.

“All patients and carers should also take note of the potential for a heavier flu season by getting the vaccine for free via their GP or pharmacy if they are in an at risk group, are pregnant or are over 65 years of age.

“The flu strikes in winter, and it can be more serious than you think, so do the right thing and get your flu vaccine at the earliest opportunity.”

All staff that have received the flu fighting jab

Visiting times

For some people, flu can lead to serious complications such as bronchitis, pneumonia and a spell in hospital. That’s why, if you’re over 65, are pregnant, are a carer, or you have any of the following conditions, you should ask your GP or pharmacist for your free flu jab to help protect you and your family: ` Asthma ` Heart disease or heart failure ` Liver disease ` Kidney disease ` Diabetes ` A weakened immune system ` Neurological diseases ` Asplenia (problems with your spleen function) Don’t put it off – get your jab for free from your GP or pharmacist and stay well this winter.

For further information on how you can stay well this winter, visit the NHS Choices website  www.nhs.uk/StayWell

are also entered into a weekly prize draw to win a £25 voucher, made possible by QEHB Charity.

The sooner you have your vaccination, the more chances you have to win with a prize draw every week.

All UHB staff can find out when and where they can get their free flu fighting jab by visiting uhbhome/flu-clinic-sessions.htm

Bedding down for homeless Nurses from the Emergency Department will spend a night sleeping out to support a charity working with young people facing homelessness.

The nurses include those who have first-hand experience of how Birmingham-based St Basil’s can make a difference when young people are facing different challenges in their lives.

The personal experience of nurses like Sarah Murphy and inspired others from the department to join in the sleep-out later this month.

Sarah Murphy’s son, now 21, has Asperger’s Syndrome and during his late teens felt the need to turn to the charity for support.

Sarah said: “St Basil’s is a charity close to my heart. Sleep Out replicates a small part of the experience of sleeping rough, while raising muchneeded money to help young people like my son who a few years ago found himself in a hostel.

“He has Asperger’s, and there was no getting through to him as much as we tried. St Basil’s gave him a support worker who worked with him to help him find courses, budget money, take care of himself and start talking to me and understanding that he needed to make good choices. Things still aren’t perfect but this week he has moved back home so I can continue this support. Without St Basil’s I think my son would be in a far worse state now.

“As nurses we see people who are homeless all the time and often it is difficult for us to help

Visiting times for inpatient wards were extended earlier this year to improve patient experience and access to the hospital site.

The visiting times for all inpatient wards in both the Queen Elizabeth Hospital Birmingham and the Heritage Building (original QE building), are now 11:00–20:00.

We recognise the invaluable role that visitors play in our patients’ recovery, and it is hoped that extending visiting times will have numerous benefits for patients, visitors and staff, as well as reducing the volume of people coming on to the hospital site at set times.

50–50 Club Staff Lottery Trust employee Amanda Nelson has won first prize of £1,200 in October’s draw of the Birmingham Healthcare 50-50 Club Staff Lottery.

Another UHB employee Jean Sim won the fifth prize of £50 in the draw. Other prizes went to colleagues at hospitals who support the lottery.

Half of the entry stakes are reclaimable as vouchers annually which in September included £335 through the National Garden Centre scheme and £490 for Love to Shop.

Vouchers are also available for dental charges.

To find out more about how to take part in the draws, which take place on the third Tuesday of every month, contact either your General Office or UHB General Ledger team on ext. 17337. Email 50-50Club@uhb.nhs.uk to join or claim benefits.

Why it is good to talk about organ donation The NHS Organ Donor Register is a personal choice but, knowing that you could save up to nine lives, what will you do. Waste or Save?

NHS Organ Don or

Card

Join the NHS Organ Donor Register today and tell your loved ones – don’t leave anyone in any doubt about your decision!  www.organdonation.nhs.uk/ wasteorsave/#timetosign  www.facebook.com/nhsorgandonor  Twitter: @NHSOrganDonor  Instagram: @nhsorgandonor  www.youtube.com/user/NHSOrganDonation

Kate Mansbridge, Dave Hornsby, Sarah Cameron, (Front L-R) Dot Chance, Sarah Murphy

them that’s even if they want to be helped.

Without charities like St Basil’s there would be no support and no hope for people to try to turn their lives around.

“I personally hate the cold and it’s difficult to imagine how people feel when they have only the streets to sleep on where they are so vulnerable.”

The fundraisers who have ongoing support from managers Kate Mansbridge and Dave

Hornsby include Samuel Gray, Stacey Collins, Amy Mason, Ciara Naughton, Kara Thorpe, Leeann West, Dot Chance, Wendy Perry, Sarah Cameron, Debbie Coombes Alex Coley Natalie fowler Abbie Jackson and Sam Devaney.

To support the team, who are also putting toiletries in packs to share with the homeless, can go to  justgiving.com/fundraising/sarah-murphyed

Keep up with UHB online 

uhb.nhs.uk



facebook.com/QEHBofficial



twitter.com/uhbcomms

See www.uhb.nhs.uk for the latest news

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University Hospitals Birmingham NHS Foundation Trust | NOVEMBER 2017

Give the gift of Relaxation this Christmas – from £25 Wouldn’t it make you feel good to give your friends and loved ones the gift of some ‘me-time’ this Christmas?

With a Ragdale Hall voucher they’ll be able to enjoy relaxation at the UK’s Best Spa*, exploring the many heat and water experiences in the Thermal Spa and Ragdale Hall’s NEW Rooftop Infinity Pool and Lounge, with striking views over the rolling Leicestershire countryside.

A wide range of options is available – from an Evening Spa Experience to a fully inclusive spa break, with options to suit all tastes and budgets.

You can buy the whole package or they can use their vouchers towards a visit of their choice - and Ragdale Hall vouchers start at just £25. Vouchers are presented in a beautiful Christmas pack and are valid for a whole year.

For more information visit www.ragdalehall.co.uk or call 01664 434831 *SpaFinder Wellness Awards

Ragdale Hall Health Hydro and Thermal Spa @ragdalehall or download the free Ragdale Hall app.

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NOVEMBER 2017 | University Hospitals Birmingham NHS Foundation Trust

Please take time to think Choose well!

This winter, if you are considering coming to QEHB Emergency Department, please think about whether this is the right place for you. Only urgent and emergency health problems such as severe chest pain, severe bleeding, trouble breathing or a suspected broken bone should be seen in the Emergency Department.

These are real patients who have visited the Emergency Department at QEHB

Patients could have received more appropriate treatment at…

_ Patient had broken false fingernail after a night out

` A nail bar

_ Patient who required a repeat prescription

` A walk-in centre or GP surgery

_ Patient with a two month history of rib pain

` A GP surgery

_ Patient who had visited their GP and had been booked for a scan of their shoulder in one week’s time. Patient came to the Emergency Department to see if a quicker scan was available

` Patient should have waited for shoulder scan in one week’s time

_ Patient had visited their GP and was told sports soft tissue injury would take two months to improve. Nothing had changed after one month so patient attended ED

` Patient should have believed GP’s advice and waited for two months as directed

_ Patient had athlete’s foot

` Self-care, GP or chiropodist depending on severity

_ Patient had toothache

` A dentist

_ Patient had an itchy eye and suspected conjunctivitis

` A pharmacy or GP surgery

_ Patient had unprotected sex and was concerned about sexually transmitted infections (STIs)

` Patient could have visited a sexual health clinic. www.umbreallhealth.co.uk

_ A staff member had a history of indigestion

` A walk-in centre or GP surgery

_ A patient had sunburn

` A pharmacy

_ A child had a rash but was otherwise well

` A pharmacy or GP surgery

_ A paramedic wanted antibiotics for her urinary tract infection (UTI)

` A walk-in centre or GP surgery

Gut under microscope ‘The gut microbiome and antibiotic resistance’ will be put under the microscope at a seminar run by internationally-recognised expert Professor Willem van Schaik, a newly appointed Professor of Microbiology and Infection at the University of Birmingham.

This seminar on Tuesday, December 5 at the Education Centre will see Professor Willem discuss the microbiome as a reservoir of antibiotic resistance genes. He will explain why antibiotics are crucially important for modern medicine and how the usefulness of antibiotics is threatened by rapidly spreading drug resistance.

Data will be presented that show that antibiotic resistance genes are common in the gut microbiome and will highlight the technical approaches that can be used to this reservoir of resistance genes (or ‘the gut resistome’ in short).

Lastly Willem will present a recent study on the impact of intensive antibiotic therapy (termed ‘Selective Decontamination of the Digestive tract’ or SDD in short) on the gut microbiome of critically ill patients and will weigh the risks and benefits of SDD. Willem has published more than 60 papers in the field of molecular microbiology, the human microbiome and antibiotic resistance and has received major grants.

To register for this seminar, which starts at 5pm, email ResearchSRMRC@uhb.nhs.uk

by Monday 27 November.

Dr Devadas Pillay Dr Devadas Ganesh ‘Das’ Pillay was taking part in a 5km run/walk in Walsall when he collapsed and died. Das was a consultant medical microbiologist in Birmingham from 2004 and had worked at Good Hope and Heartlands Hospitals and for Public Health England.

He was passionate about medical microbiology and an excellent teacher and was widely acknowledged as an expert, particularly in the field of antibiotics and antibiotic resistance.

He will be remembered both in South Africa where he was born in 1966 and in the UK for the work he undertook particularly in the field of antibiotics and antibiotic resistance.

He was a champion for junior doctors and led changes in the early 1990s for safer working hours in South Africa. He undertook further specialist training in medical microbiology and virology at King Edward VIII Hospital Medical Microbiology laboratory and obtained his specialist qualification, in Medical Microbiology in 1997. He furthered his specialist interests in by coming to the UK, spending time as a Wellcome Trust Fellow in Oxford prior to taking up a Consultant Post at Good Hope Hospital in 2004.

Das worked with colleagues to reinvigorate the microbiology laboratory and in particular infection control and developed a sophisticated patient tracking system, called PAWS, to identify patients with infections as well as track their movements. This was a significant innovation in 2005. After the merger of two hospitals in 2008, Das moved to Heartlands Hospital in 2009.

Das will be dearly missed by all who knew him. He will be sorely missed by family, friends and colleagues and leaves behind his wife Tilly and two sons Keshan and Yahvin.

Umbrella hand out free condoms at Freshers events

Teamwork pays off UHB’s Endoscopy team (pictured) is celebrating after they passed their five-yearly peer-review accreditation visit.

The service passed with flying colours thanks to the dedication, professionalism and caring of all members of the endoscopy unit: nursing, administrative, decontamination unit staff, endoscopists and management.

Dr Sheldon Cooper, Clinical Service Lead for Endoscopy, said: “We are delighted with the result. Clinical standards for provision of

endoscopy services in the UK is monitored and accredited by JAG (The Joint Advisory Group for Gastrointestinal Endoscopy), sitting within the Royal College of Physicians. This includes clinical governance, expected quality and standards, training excellence, and maintenance of timely waiting lists among many criteria.

“It is becoming increasingly more challenging to achieve JAG accreditation status so we are really pleased and thank the team for all their hard work.”

Umbrella, the sexual health service for Birmingham and Solihull run by University Hospitals Birmingham, handed out 100,000 free condoms to students at Freshers’ events across the city last month.

Led by Umbrella’s Young People’s Health Advisors and partner Birmingham City Council Youth Service, Umbrella aims to raise awareness of safer sex to avoid sexually transmitted infections (STIs) and unplanned pregnancies.

The condoms were included in welcome packs to students attending university Freshers’ events at the University of Birmingham, Birmingham City University, University College Birmingham, Newman University and Aston University. In addition, Umbrella hosted sexual health information stands at 14 colleges in Birmingham and Solihull.

To support the campaign, two specially commissioned animations were created which are featuring on Facebook and Twitter with the message “You wouldn’t take it out with you, so #dontbringitback”.

The animations aimed to remind students about contraception before they embarked on Freshers’ week.

See www.uhb.nhs.uk for the latest news

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Delivering the best in care

University Hospitals Birmingham NHS Foundation Trust | NOVEMBER 2017

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NOVEMBER 2017 | University Hospitals Birmingham NHS Foundation Trust

New appeal to fund free accommodation A brave double lung transplant patient from Sutton Coldfield is getting back in the saddle as she attempts to trek over 230 kilometres of Iceland’s terrain on horseback, to raise money for the hospital that saved her.

Kayleigh Murphy, a 28 year old living in Lichfield, has always loved animals, and runs her own pet services business. In 2016 her life was thrown upside down when she was rushed to Queen Elizabeth Hospital Birmingham (QEHB) for a double lung transplant, after experiencing a severe decline in her health.

She said: “I was diagnosed with Cystic Fibrosis when I was just 16 months old, and spent most of my life in and out of hospital. My lung function and general health really started to decline two years ago, in 2015. Breathing became even harder than normal, I needed an oxygen tank to walk and I was extremely underweight.”

On 14 February 2016, Kayleigh underwent a double lung transplant at QEHB. She said: “I never let my illness impact on my life until the run up to ‘the call’. I worked for as long as I could as it gave me something to focus on, but in September 2015 I had to stop working. It became impossible for me to care for animals with an oxygen tank strapped to my back.”

The operation was a huge success, and saw Kayleigh, with support from Physiotherapists, walking again within just seven days. Now, keen to pursue her love of animals and lifetime passion of riding horses, Kayleigh is getting ready to take to the saddle as she treks across Iceland on horseback to raise money for a new ‘home away from home’ for the families of patients who are undergoing transplants at the hospital.

She said: “I travelled to QEHB from Lichfield but many patients and families travel much

Without my donor and her family I wouldn’t be here today, and I hope I’m making all of them proud.

Dates for your diary QEHB Travel Club Worcester Victorian Christmas Fayre NOV QEHB Charity has partnered with Hollywood Travel to offer you this festive trip to the Worcester Victorian Christmas Fayre. Take advantage of this excellent opportunity to get your Christmas shopping done early, all without the hassle of working out your travel arrangements. All profits from this trip will be directed to QEHB Charity.

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Kayleigh Murphy Transplant patient and QEHB Charity fundraiser further. This becomes an added stress, especially when factoring in accommodation costs, as patients can sometimes be in hospital for weeks or even months at a time. Undergoing a transplant is a very stressful time for everyone involved, so being able to stay close by to loved ones would make a huge difference in helping to take some of that stress away.”

QEHB Charity is raising £180,000 to bring a ‘home away from home’ nearby to the hospital, for the families of transplant patients to stay in as their loved ones are treated at QEHB. Sophie Carroll, Fundraising Officer at QEHB Charity, said: “QEHB has the largest solid organ transplantation programme in Europe and treats patients from across the country. Visiting a loved one can be a stressful time, and this is heightened for patients who are travelling long distances, often during early hours of the morning or late at night. That’s why we want to make what is a very difficult time for families and their loved ones that little bit easier, by providing free accommodation nearby to the hospital.”

Kayleigh added: “I’m doing this challenge to raise money for the brilliant hospital that saved

For more information and to book contact ƀ cathryn.worth@uhb.nhs.uk  qehb.org/events Kayleigh Murphy

my life, as well as to help other families who are going through similar experiences. I also want to complete the challenge to honour my donor.

Without my donor and her family I wouldn’t be here today, and I hope I’m making all of them proud. I made a promise to make each day count and to make the most of the gift I have been given.”

Kayleigh is also raising money throughout the year by hosting a range of events including cake sales and a 1920s themed evening, taking place in March 2018.

If you’d like more information about the Home away from Home appeal, contact:  qehb.org/homefromhome 0121 371 4852

Festive fundraising to add seasonal sparkle QEHB Charity’s Christmas Campaign is well underway, raising funds to bring festive cheer to the hospital over the Christmas period.

The campaign exists to support patients and staff at Christmas by providing free TV cards and parking to patients and staff on Christmas day; giving patients and staff chocolate hampers to share; and stacking the Christmas tree with toys for young patients to take home with them following their treatment.

Of course the Charity can’t do this without your help! There’s something for everyone to get involved in this Christmas, you could ask your school or workplace to don their festive knits and donate a £1 to the Charity on 15 December for Festive Jumper Day. If music gets you moving then come along to the Birmingham Hospitals Carol Service at St Philip’s Cathedral on 14 December to hear school and community choirs sing to raise funds for hospitals around the region.

If you’re unable to get to the Cathedral then throughout December there will be 12 choirs performing in the hospital atrium, so why not drop your spare change into one of the Charity tins to support the thousands of patients who will be spending Christmas at QEHB this year?

Christmas Memory Walk Cannon Hill Park, Edgbaston 11am DEC Help to raise funds for QEHB Charity’s Christmas Campaign by taking part in a walk down memory lane. This 5km walk will take place in the beautiful surroundings of Cannon Hill Park and will help to raise money to provide festive added extras for staff, patients and their families at Christmas.

Fancy dress is optional but encouraged.

Why not dress up in outfits that sum up your favourite era as well as some festive accessories? For a bigger challenge, take on the 10km route.

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For more information and to book contact ƀ charities@uhb.nhs.uk  qehb.org/events Birmingham Hospitals Christmas Carol Service St Philip’s Cathedral, DEC Birmingham Warm up your singing voice and come along to the annual Birmingham Hospitals Carol Service and watch performances from local school choirs, as well as the Band of the West Midlands Fire Service. All proceeds from the concert will go to support the QEHB Charity Christmas Campaign which provides support to patients in hospital over the festive period.

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To book your tickets contact  qehb.org/events Festive Jumper Day Join QEHB Charity and wear a festive jumper to help fund DEC Christmas trees for every floor in the hospital, festive chocolate hampers for the staff and Christmas gifts for children with cancer. If you are a member of staff who can’t wear a festive jumper then why not slip on some festive socks? Just drop your £1 into the Fundraising Hub or donate online via qehb.org/donate. You can take part in festive jumper day wherever you are; why not persuade your colleagues or your school to take part?

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Above, staff at QEHB are getting into the festive spirit

For more information and how to get involved please go to  charities@uhb.nhs.uk 0121 371 4852

GET INVOLVED! To find out how you can support the work of QEHB Charity get in touch with the team:

 qehb.org  @QEHBCharity  @QEHBCharity  @QEHBCharity ƀ charities@uhb.nhs.uk

To find out how to get involved contact ƀ sophie.carroll@uhb.nhs.uk

To find out more about how you can support QEHB Charity, please visit qehb.org or contact the QEHB Charity team on 0121 371 4852

And the finalists are...

Without further ado we are delighted to reveal the finalists for the 2017 Best in Care Awards

Best in Clinical Care

Mark Plant “I have worked for many years with Mark and have never seen him in a negative mood. He always keeps a smile on his face and motivates the entire team to get our job done.”

Ali Shah

Helen Chase “Helen’s patience and tenacity for detail has allowed other members of the team to develop their assessment and handling skills far beyond that they would have achieved without her. As a consequence she has raised the bar in terms of patient performance outcomes in neuro-rehabilitation.”

Sally Glover

Team of the Year Dermatology

Kerry Holden Kerry is always a strong communicator, responds to any concerns or queries made in a professional and efficient manner. Kerry always goes above and beyond her role to ensure plans are in place to support the site in some difficult situations.

Sarah Carmalt

Clinical Site Team

“Over the years Lynn has devised ways of recording data for audit, pathways for various referrals, implementation of electronic diaries so she can organise and rearrange patient appointments even when the therapists are not at work or their desk. She is a real treasure.”

Sally Glover

Bal Malhi and Himesh Patel “No one wants to get cancer of any sort but in the event you are diagnosed with skin cancer and you have a team like the clinical dermatology team around you then you are in safe hands; always professional very informative and always making you feel like a person not just the next patient.”

Jason Bird

Mark Garvey and infection control team

Chief Executive’s Award for Innovation “The team are the heart of the hospital. They are making decisions constantly, 24/7, in the best interests of our patients.”

Lynn Hession

“They support their Divisional teams with the management of their budgets and other matters relating to financial performance and business development. Over the past year they have gone beyond the traditional roles of accountancy and have become really involved with other aspects of supporting service provision.”

Cherry West

Umbrella

Margaret Garbett

Will Lester and Alex Richter “The feedback that we have received from the Commissioners has been overtly positive and the service has been held up by them as an example of best practice for other services within the Council to emulate.”

Natalie Slayman-Broom

Oceano PAS Project Team

“The team have worked to look at new taps and filters which have seen a 50% drop in infections resulting from water. The team have worked hard with Division A to tackle deep routed issues that other Trusts had been unable to resolve.”

Michele Owen

Louise Craddock and the Audiology team

“I can honestly say that I’ve never felt more cared for, listened to and respected by any doctors prior to meeting Dr Lester and Dr Richter. They have tirelessly worked to give me the best quality of life and continue to search to find the root cause of my many conditions.”

Sarah Drew

Chair’s Award Vicky Cooke and QEHB+

Behind the Scenes Michael Barnes “Michael is very hard working and proactive, always asking which patient we need him to bring down next, whilst managing his workload effectively, so that patients are not left waiting in the department for too long after their scan before they go back to the ward.”

Eleanor Derrick

David Green

“Oceano is the front-end application that the Trust sees, but behind that application is an abundance of knowledge, experience, technical skill and dedication which is crucial to the running of the organisation. The project is a culmination of several years’ commitment to ‘getting it right’.”

Fiona Glebioska

Radiotherapy

”The Portering Department benefits from Dave as he supports new starters by training them how to do things properly. He is an excellent role model and someone we are very proud of.”

Liz Kirkham

“Without exception we have found them to be hardworking, dedicated experts who have shown professionalism and empathy in their care for Ann. We are both natives of Birmingham and now feel very proud to have such an outstanding NHS team in our home city.”

Eddie and Ann Breen

Supporting Our Services

Theatres

Will Goff

“Vicky and the team have made reducing agency spend a key priority. Vicky works alongside senior nurses to look at new ways of working and the recruitment to QEHB+ has made a significant difference to the requirement for outside agency staff.”

Michele Owen

“They have out-performed all other NHS trusts in successfully recruiting and treating patients, offering patients from the West Midlands and beyond innovative treatments not available elsewhere in the region.”

Claire Bode

“Will constantly reviews working practices identifying new ways of working, researching solutions and cascading the information, always adapting to the individual’s needs. Feedback from internal and external staff and visitors is always extremely positive.”

Fiona McGlynn

“The team has done a significant amount of work over the past two years around seamless surgery and delivering additional work over and above what they are expected to, in order to support cancer targets.”

Yma Choudhury

This year’s finalists are listed below by award category. In each category you will see the name of the nominees, a short extract from their nomination and the name of the person who nominated them.

Colleague of the Year

There are three shortlisted finalists for each of these special awards, which appear in no particular order.

Where the team or individual was nominated more than once, only one of the entries has been published.

Brighter Futures Award Richard Wharton

Farfia Capper “I have come across many managers throughout my career but I would say she is the best. She respects and gives opportunities to express our thoughts and ideas. She is approachable and pleasant, which provides the team with a highly-productive working environment.”

Bhuvanendran Nair Prabhul

Lucie Dews “Lucie Dews was the woman who inspired me as a young auxiliary nurse to go onto university and train as a registered nurse – patients and relatives are in the safest and loveliest of hands when being cared for by Lucie. She has taught me what it is to be a nurse and I will be eternally grateful to her for her encouragement and support.”

Laura McCann

Danielle Carroll “Danielle has been a real asset to me over the last 12 months as I too was new to the department and she has really helped me to implement changes to practices and protocols.”

Jane Mason

Governors Volunteer of the Year

“Richard and his team have tirelessly collected the donations, put in place mechanisms for distribution and made sure that food and clothing gets to the people who need it.”

Antony Cobley

“Daryl is extremely caring providing an excellent level of care. He goes the extra mile for all patients; from hunting down chairs to then wheeling them to wherever they need to go, to making time for transport patients providing an ear to listen or an excellent tea maker.”

Laura Buckley

Karen Johnson and the Estates Team

“Nothing is too much trouble for them. They always go above and beyond to support the charity and its fundraising agenda.”

Mike Hammond

Michele Owen “Michele is always looking to see how she can help patients and families in association with the Charity.

We are very grateful to her for her unwavering support.”

Sophie Carroll

Rebecca Hoskins “She is passionate about her job and improving care for patients with mental health conditions. I think it is important to recognise the positive impact that she is having and going to have on patients in the future by being able to provide specialist knowledge within the mental health sector.”

Lucy Mason

Chief Nurse Award Amy Shapiro and Marian Byrne “The impact of their work has been profound. The complex nursing care of patients with spinal injury and acquired brain injury has been dramatically improved with noticeable reduction in complications in bladder and bowel management.”

“She makes drinks and offers sandwiches/biscuits/cakes to our patients. She will strip, clean and make up patient trolleys. Sheila keeps relatives and friends informed of patients’ progress and will notify them of any delays.”

Sally Weston Steve Sturman

“Patients find her very approachable and easy to talk to. She has an excellent manner and treats individuals with empathy and compassion. She visits patients on Christmas Day to be there for those who don’t have any close friends or relatives.”

Liza Tame

Edwin Dayao

Roy Wilkins

“Leah is a phenomenal nurse; she is committed at all times to delivering the best possible care going above and beyond on every shift she works. She is committed to helping her colleagues whereever she can, and does all of this with a smile.”

Charlotte Purnell

“If he knows a patient is anxious waiting for surgery he will sit with them, reassuring them that they will be fine and that he will be here with a cup of tea waiting for them when they get back.”

Michelle McKeown

QEHB Charity Supporter of the Year (internal)

Training and Wellbeing Hannah Cheung and Catherine Atkin

Daryl Lauder

Sheila Garlick

Phillipa Russell

The Best in Care Awards are held thanks to the generous support of Queen Elizabeth Hospital Birmingham Charity. More information about the charity can be found at www.qehb.org

“Edwin is a very hard working member of staff who provides outstanding care for his patients.

He always supports his colleagues at work. He is an inspiring role model.”

Rachael Goulding

Leah Duffy

“Both doctors undertook a significant additional workload to support the maintenance of good communication and information flows in addition to their not inconsiderable day to day clinical role and training requirements.”

Louise Banks

Louise Denner and Practice Development team

Ben Allen “Radiographer Ben recruited 40 people to take part in the Great Midlands Fun Run to support radiotherapy patients at the Queen Elizabeth Hospital.”

Sophie Carroll

“They put in place an ‘Observations of Care’ process, which is now being looked at by other trusts as an exemplar of practise. The team support the senior nurses in the Divisions to gain assurance of the level of care given by the wards.”

Michele Owen

Diabetes Nurse Specialists

QEHB Charity Supporter of the Year (external) Valerie Pinfold “Valerie is a transplant patient who, amazingly, has taken up the challenge of walking 1,000 miles over the course of a year to raise vital funds for QEHB Charity.”

Justine Davy

Brian Hanson “Brian has been the Chair of the Trustees for QEHB Charity for the past nine years and always focuses his attention on improving patient care.”

Mike Hammond

Ray Kirton “Ray has held an annual Scuba Action for the past few years and continues to Fundraise for Fisher House; his support of the Charity is excellent.”

Rob Williams

“The nurses work tirelessly to help patients to optimise their diabetes, whilst living as normal a life as possible. The nurses educate staff both on the wards and in classroom sessions, using practical examples to encourage understanding.”

Theresa Smyth

10

University Hospitals Birmingham NHS Foundation Trust | NOVEMBER 2017

BHBN’s LATEST RADIO SCHEDULE BHBN Hospital Radio broadcasts patient requests, music, news, live sport and a range of speciality programmes to NHS hospitals across Birmingham. The station, founded in 1952, is based in new studios in the Heritage Building (original Queen Elizabeth Hospital), they are on air 24 hours a day. They can also be heard via their website www.bhbn.net and the TuneInRadio app.

MONDAY 4pm 5pm 7pm 8pm

Music from Stage and Screen – Miranda Burns Good Vibrations – Donna Joseph Hospital Request – Samantha Johnston The Evening Show – Dale Hobson TUESDAY

4pm 6pm 7pm 8pm

Playing it Cool – Pete Bayliss Easy Listening – Kelly Howell Queen Elizabeth Hospital Requests – Nick Whitehouse The Evening Show – Paul Millington UHB’s resuscitation team ahead of their life-saving event in October

WEDNESDAY 4pm 6pm 7pm 8pm

The Rock Years – James Chew Words & Music – Brian Henderson Good Hope Hospital Requests The Evening Show – David Elliot THURSDAY

5pm 7pm 8pm

Thursday Tea Time Show– Bill Waldron Solihull Hospital Requests – Geoff O’Brien The Evening Show – Chris Friday FRIDAY

4pm 6pm 8pm 10pm

Let’s Get Quizzical – Emma Boydell Pick & Mix – Brendan Delaney The Evening Show – Rhi Sprague BHBN Country – Dave Horton CBSO Concerts when broadcast are on Fridays from 7pm

SATURDAY 7am 9am 11am 1pm 2pm 5pm 8pm 9pm

Weekend Breakfast – Dave Horton BHBN Gold – Colin Monnaf The Frock Show – Sarah Morris Queen Elizabeth Hospital Requests – Anita Shah, Michelle Woodhouse (Military Ward) (Alternate Weeks) Living up the weekend Saturday Disco – Marky B Soul Train – Peter Bayliss The Reggae Selection SUNDAY

Laid Back Sunday – Bill Waldron Kitch & Kool – Brendan Delaney Mystery DJ / Music Selection The Sunday Bash – Graham Allen 1pm sponsored by Psychotron Records Hospital Requests and Duets From 4pm The Decades – Shaz Hill 6pm Asian Mix – Raveeta Banger 8pm The Evening Show – Doug Jackson 10pm BHBN Classical Collection 8am 10am Noon

ALL OTHER TIMES – THE BHBN MUSIC SELECTION – including the light lunch weekdays at 1pm and three hours of late night love songs from 11pm. Available on channel 9 on the premier bedside units and in all parts of the hospital by logging onto the QEHB Charity guest wifi and following the listen live links on bhbn.net bhbn.net

to donate:

Restart heart day of action Patients and visitors were taught vital life-saving skills in October for Europe-wide Restart a Heart Day. The initiative that saw thousands of people across the continent get involved to save a life, also saw hundreds of members of the public, visitors and staff able to take part in a wide range of activities, including how to tell if someone is in cardiac arrest, and how to start cardiopulmonary resuscitation (CPR).

Led by the Trust’s Resuscitation Service, demonstrations included how to use automated external defibrillators (AED), which are often available in public places to help save the lives of those in cardiac arrest.

The resuscitation team were also able to offer advice on other key life-saving skills such as how to intervene and save a life when someone is choking, alongside the Good SAM app team.

The Good SAM app allows those discovering someone in need of the emergency services to dial 999, and at the same time notify nearby medically qualified responders of a medical emergency.

By alerting potential responders of an emergency, GoodSAM connects those in need with those who have the skills nearby to provide critical help before the emergency services arrive.

Organiser of UHB’s events, resuscitation officer Marion De Almeida Santos, said: “Restart a Heart Day was an incredible success.

“This event made us able to raise awareness of and teach hugely important skills that will save lives.

“This year’s theme was ‘society saves lives’ and was a brilliant opportunity to meet patients, other colleagues and visitors to show them how to use an automatic external defibrillator that

Raise awareness

This year, for Hypo Awareness Week, the diabetes team held a poster competition.

There were four entries, consisting of teams and individuals from both inpatients and outpatients.

Marie Hale, Lead Nurse for Quality and Standards was kind enough to judge the posters on the 16 of October.

All four competitors clearly put in a great amount of time and effort into their posters.

Delivering the best in care

The winner of the competition was Lorna Wilson, pictured, Nursing Assistant from Outpatients area 2. Lorna produced an interactive poster, which covered causes, symptoms, treatment and prevention of hypos.

She also came up with the catchy acronym Help Your Patient Out. Well done Lorna!

Vickey Fitzpatrick, staff nurse from ward 727 was a very close second place.

Vickey’s poster consisted of a hypo box, and some key messages about hypos.

In joint third place, ward 513 presented a hypo education board with various messages and leaflets about hypoglycaemia.

The other Joint 3rd places went to Kehinde Olatunde and Molly Anderson from Renal Outpatients, who presented a colourful poster with key messages about hypos.

All competitors received prizes which were kindly donated by Reps who support the diabetes team. Thank you all for taking the time to participate.

they may see in many public places to save those who have suffered a cardiac arrest.

“Before the emergency services arrive to someone who has had a cardiac arrest is usually someone who has called 999 – if those calling the paramedics can be taught the skills and empowered with the confidence to start CPR, hundreds of lives can be saved each year.”

Restart a Heart Day is a designated day of action across Europe with the aim to teach vital lifesaving CPR skills to as many people as possible.

Nationwide, over 150,000 people were taught the skills needed in an emergency to make a difference and save a life.

For more information visit the Restart a Heart Day or the Resuscitation Council UK websites.  resus.org.uk/events/rsah/

11

NOVEMBER 2017 | University Hospitals Birmingham NHS Foundation Trust

Inclusion: How you can play your part

(L-R) Lucy Butcher, Inclusion, Engagement and Wellbeing Coordinator, Simon Redwood, Learning and Development Trainer, Antony Cobley, Head of Inclusion, Engagement and Wellbeing, Karen Jameson, Learning Development Manager and Annette Adkins, Learning and Development Trainer

Inclusion is defined as a ‘sense of belonging, feeling respected, valued for who you are, feeling a level of supportive energy and commitment from others so that you can do your best’.

This article provides an introduction to the subject and guidance for all UHB staff on how the Trust is meeting its inclusion agenda - and the part you can play.

What is Inclusion, Diversity and Equality?

Equality is recognising the right of all individuals and groups to be treated equally (which does not mean the same) regardless of their characteristics. For those of you who recruit

at UHB, it’s about providing fair and equal opportunities, and also about preventing unfair discrimination while you are on Trust premises.

Diversity means we are all different. It is about valuing difference, rather than being afraid of it. It is acknowledging the benefits that can come from living and working in a society which is different and it is recognising that everyone has the ability to make a valuable, and valued, contribution to UHB. Inclusion is based on the presupposition that we feel and perform better the more we can be ourselves. Inclusion is the process of valuing all individuals and using diverse talent not inspite of differences, but because of them.

Inclusion is based on the principle that everyone has the right to participate in society and the opportunity to achieve our full potential.

The inclusion team’s Annette Adkins, said: “At UHB we are committed to valuing and celebrating diversity, to delivering equal opportunities for all staff and service users, and ensuring that everyone feels respected and valued as part of our team and community.”

Visit the Trust intranet for a complete introduction to inclusion equality and diversity: uhbhome/introduction-toinclusion-equality-diversity.htm

Your personal wellbeing check-up Rob Stone, digital communications assistant at UHB, talks about his experience of the Staff Well Clinic: “I decided to visit the Staff Well Clinic for a check-up, just to see how my general health is – although I try to make healthy choices, my job inevitably means I’m sat down for much of the day and I know I could probably do more outside of work to keep fit.

It was really easy to make an appointment – I called and was offered one the following week. The first appointment is to take blood samples and fill in a few simple forms and it took less than 15 minutes, which is very convenient if working in a small busy team. I was offered a choice of dates for my second appointments at this time.

At the second appointment, I was weighed, my body fat/muscle composition was checked and my pulse and blood pressure was checked. There was nothing invasive or uncomfortable about any of this.

With all of my results to hand, I was then talked through them with advice on areas where I could make improvements to my health. I was also given a useful little booklet containing all of my results and notes on any actions that were recommended.

I’d never had my cholesterol levels checked before, so it was really good to know these – the test picked up that I could eat more healthy fats to improve my ‘good’ cholesterol levels, so I’ve already been able to make a positive change to my lifestyle based on my visit to the clinic.

The staff were friendly and welcoming, and I’ll definitely be going back in the future to check on my progress. Although fortunately no serious problems were picked up, if they had been, I could have been referred directly to specialists if needed, which was reassuring.”

For more information ring 0121 371 3171

Joint approach offers support Mental health problems can affect anyone, any day of the year, but on Tuesday 10 October UHB showed its support for better mental health.

Led by the Trust’s Clinical Compliance and Educator for Mental Health, Rebecca Hoskins, World Mental Health Day brought together a raft of organisations and local support to focus on workplace wellbeing.

The Trust’s health and wellbeing team, chaplaincy, the RAID team, Birmingham Healthy Minds and the staff counselling service all marked the day outside the Plaza Restaurant to highlight mental health, and to talk about it more openly and free from stigma, whilst highlighting the initiatives available to support anyone that has or maybe experiencing mental health issues.

Over ten per cent of the employed population has taken time off work for depression whilst an average of 36 work days are lost per depression episode.

Cognitive symptoms of mental health conditions such as depression, include difficulties in concentrating, making decisions and remembering, and are present up to 94% of the time during an episode of depression, causing significant impairment in work function and productivity.

Rebecca said: ”For us to deliver the best care to our patients, we need to care for ourselves and each other. Therefore, UHB is committed to maintaining a healthy and safe working environment where employees experiencing stress or mental health problems can access appropriate support.

“We know that stress can have many causes, including pressure within the workplace, as well as in the life of us all outside of work.

“We want to support employees in achieving a healthy work-life balance, and support staff who have experienced traumatic or distressing events, whilst letting as many people know

Birmingham Healthy Minds informed staff of walk-in mental health services

about the huge number of initiatives in place to support them.”

Often, people find it difficult to disclose that they have mental health difficulties in the workplace – yet nobody is immune from them.

“We need to start talking about mental health conditions like any other physical conditional, there should be no stigma or shame to act as a

barrier in talking about our troubles and finding the help that many of us may one day need – and we’re all here to help and listen without judgement.”

For further information, you can speak in confidence to staff support: StaffSupport@uhb.nhs.uk

See www.uhb.nhs.uk for the latest news

12

University Hospitals Birmingham NHS Foundation Trust | NOVEMBER 2017

Discharge Pharmacy team working with patients The Discharge Pharmacy at QEHB has been open since August 2015 and has supported the discharge of over 57,000 patients from the hospital since its first day.

The pharmacy is used by patients who are being discharged from QEHB wards and require medication to take home with them. Patients can make their way there independently, which helps free a bed space on the ward for another patient and allows nursing staff to stay on the ward.

The Discharge Pharmacy is operated by a team of pharmacists, assisted by pharmacy assistants, who are experts at explaining to patients how to take their medication. They counsel patients to ensure they understand what medication they have, how to take it and if there are any side effects to look out for.

Liz Willmott, Superintendent Pharmacist, said: “Training to be a pharmacist takes at least five years and our pharmacy staff are experts in their field. They are in the best position possible to talk patients through their medication before they head home.”

All prescriptions are reviewed by the Trust clinical pharmacy team to make sure the treatment is appropriate for that individual patient. The team check that it is safe for the medicines on the prescription to be taken together and, in some instances, a patient’s weight and clinical test results may affect whether the medication is suitable for them.

The Discharge Pharmacy team then dispense the medication, perform a final check to ensure the patient has the correct medication and then mark the prescription as complete. It is then ready for collection.

In the rare instance that patients have to wait for their medication to be dispensed, the hospital atrium provides comfortable seating, a coffee shop and retail outlet, and a convenient pick-up area outside.

Liz continued: “We can dispense prescriptions for all QEHB wards. Ward staff need to wait for the ‘Ready for collection’ notification on Ward View and then send the patient down to us and we will take it from there, freeing up their time.”

Quick facts ` The Discharge Pharmacy at QEHB opened in August 2015 ` Since opening, the team have dispensed over 57,000 prescriptions for inpatients leaving the hospital.

Each prescription can contain numerous items. ` The team dispense an average of 2,800 take home prescriptions per month ` Since opening, over 330,000 packs of medicine have been supplied to patients ` The average time patients will wait for their take home medication is just under one hour ` Some prescriptions may take a little longer to dispense as there might be a query with the prescriber or a slight delay in getting some of the more unusual drugs

Welcome to Debby Edwards, Lead Nurse for Medicines Management

(L-R) Martina McCormack, Emma Cunnington, Curtis Harbun, Andrew Adams-McGlasson, Collins Ugwu-Hills, Ravinder Kaur, Indjit Singh and Liz Willmott

Meet Prabjeet Singh Kundhi, Support Pharmacist at UHB What’s your role in the patient care pathway?

I work as a pharmacist in the discharge and outpatient pharmacies at the Queen Elizabeth Hospital Birmingham. I work as part of the pharmacy team to ensure patients go home in a timely manner with a good understanding of their medications. We encourage patients to collect their medication from our pharmacy before they leave so our team can counsel them appropriately and make sure they have all the information they need. We take into consideration many factors which affect patient care and as a result provide an excellent service.

Why is this important?

I feel a pharmacist’s role in the understanding of medication and the clear communication of that knowledge is vital to patient care.

It’s so important that patients are given clear and accurate information because it empowers and motivates them to improve their health. This is crucial to their long term care – it gives them confidence, helps their recovery and reduces the chances of their readmission.

What has been your training/career path to date?

I have been fortunate enough to have some great experiences in my short career.

When qualifying, I worked in community pharmacy for a few years. My first job was working for an independent pharmacy chain that opened a new branch by a local walk-in centre.

I was promoted to Pharmacy Manager and then moved on to working in a supermarket pharmacy.

My experience in community pharmacy has taught me to communicate effectively with patients and build a rapport with them. This ensures they understand their condition, how their medication will benefit them and feel confident about taking control of their health.

I have provided many pharmacy services during my career such as Medicines Use Reviews, new medication services and travel health.

Delivering the best in care

I have been at QEHB for two years now and working under the guidance of the Superintendent Pharmacist, I am gaining a greater understanding of risk management, organisation and leadership. I have the pleasure of working with other pharmacists and with the dispensing team. It’s fun working with a dispensing robot too! Since coming to QEHB, my ability to communicate with patients has vastly improved.

Each day brings a new opportunity for me to reflect, adapt and innovate and this environment brings out the best in me.

What is your vision for pharmacy services at UHB? I see pharmacy services at UHB as being the new standard in outpatient and discharge services.

With healthcare constantly changing, I would like to see this become a national NHS model.

I believe the contribution of pharmacy to the healthcare team is huge.

What inspires you to achieve this vision?

I am a caring person and what inspires me is empowering people. I believe the service we provide today is one step closer to empowering patients and it can only get better.

From my experience giving patients clear and concise information encourages them to take responsibility for their health and improve it.

What drives me is seeing patients leave with a smile, knowing that we have done our best to serve them.

Describe yourself in three words?

Driven. Passionate. Caring.

What makes you laugh?

My wife and comedy shows.

Where’s your favourite place?

The Maldives – the weather and food are awesome.

A lot of people don’t know this but....

I am a practitioner of Sanatan Shastar Vidhya, a near extinct martial art of northern India and traditional battle field art of the Sikhs. I have practised this for a few years now and doing my part to save it. I’m very proud of my heritage and philosophy.

Debby’s new role is to lead on the nursing aspect of UHB’s pharmacy services. She will be an integral member of the pharmacy team, providing a crucial link to the nursing workforce and clinical areas.

Medicines management is a term which includes all aspects of the supply, use and disposal of medicines.

Debby said: “I’m looking forward to getting up to speed with my new job which involves working with lots of different clinical teams, such as nurses, doctors and pharmacy staff.”

Part of the job will see Debby become a role model and champion, providing direction, advice and support to staff across the Trust. Debby will also be working with the Education team to support the great training opportunities which are well-established at UHB. She will be making sure staff are upto-date when it comes to their knowledge of medicines management.

Debby continued: “As well as looking at the systems and processes which ensure our patients get the right medication at the right time, I will be making sure that our pharmacy and nursing teams continue to work together cohesively to provide the best care. For instance, I’ll be looking at processes and roles in preparing and administering of medication, including controlled drugs, and making sure that pharmacy and nursing processes are as integrated as possible.

“My main aim is to be proactive and positive, and ultimately ensure ongoing good patient care and satisfaction.

“This role will definitely be a new challenge for me and I hope to bring to it all my experience of working at UHB. I see it as a key role sitting between our great operational, pharmacy and nursing teams, and ensuring we are all working together in the best way possible.”

13

NOVEMBER 2017 | University Hospitals Birmingham NHS Foundation Trust

Team scoops top award The Infection Prevention and Control Team at the Queen Elizabeth Hospital Birmingham have scooped a prestigious accolade in the Infection Prevention Society’s Annual Awards Programme.

They won the Team of the Year award for their innovative new ways of working which they are now sharing with other heath trusts for the benefit of patients.

In making the award the judging panel stated: “The team has developed innovative nurse-led strategies for the management of healthcareassociated infections, including pioneering nurse-led Clostridium difficile ward rounds.

By focusing on what matters to patients, they have also been able to clearly reduce the rate of Clostridium difficile cases.

“With patient safety always at the forefront of their work, the team has also developed MRSA acquisition ward rounds. Since its development, there have been no patients that have acquired MRSA during an inpatient episode testing positive for an MRSA bacteraemia, when previously MRSA acquisition represented 88% of all bacteraemias.

“As a result of having such success with these services, they are now sharing these practices with other local trusts.”

UHB’s award-winning IPC team

Groups offer help: Patients, families and staff can turn to support from a range of groups at the Trust ALOPECIA Impartial information and mutual support to cope with hair loss Jenny: 07760 95885, 0121 440 5794. ƀ jen@araucaria.demon.co.uk  www.alopeciaonline.org.uk

GROWN-UP CONGENTIAL HEART PATIENTS’ ASSOCIATION Supports young people and adults born with a heart condition.

0800 854 759.

PAIN FATIGUE SUPPORT Meets first Thursday of the month. Noon to 2pm, Erdington Methodist Church.

0300 330 0640 ƀ painfatiguesupport@hotmail.co.uk.

ANN CONROY TRUST Support/education for patients living with Syringomyelia & Chiari malformation.  www.annconroytrust.org 0300 111 0004

HEADSTART BIRMINGHAM Aneurysm and Arteriovenous Malformation Support Group.

Meetings are held on the first Friday of the month 7pm–9pm. Seminar room in outpatients department at QEHB. Patricia Hewlett 0121 459 7147

PATIENTS’ READING GROUP Meets Tuesdays, Weoley Castle Library. 2pm–3.30pm.

To book: 0121 464 1664.

BECHET’S SYNDROME SOCIETY 0845 130 7329 ƀ info@bechetsdisease.org.uk.  www.bechets.org.uk Birmingham contact: 07886 304018 ƀ anishaz@hotmail.co.uk

HEADWAY Acquired brain injury drop in service. Wednesdays 1.30pm–4.30pm wards 407, 409 & 411. 4.30pm–5.30pm. Second floor restaurant, QEHB. 0121 457 7541.

BIRMINGHAM AND DISTRICT TINNITUS GROUP Practical support and advice for sufferers including group sessions and newsletters c/o Birmingham Institute for the Deaf, Ladywood Road, Edgbaston, Birmingham, B16 8SZ. Eileen: 01384 831032 ƀ info@tinnitusbham.org.uk BREATHE EASY – THE SUPPORT NETWORK OF THE BRITISH LUNG FOUNDATION For everyone living with lung disease. Birmingham South Group meets monthly at Moseley Hall Hospital 2–4pm 03000 030 555  www.blf.org.uk BRITISH ACOUSTIC NEUROMA ASSOCIATION (BANA) BANA’s friendly West Midlands Group meet 3 or 4 times a year for mutual support, information exchange and to hear talks by specialist guests. ƀ admin@bana-uk.com 01246 550 011  www.bana-uk.com BRITISH SJÖGREN’S SYNDROME ASSOCIATION Support group for sufferers of the auto-immune rheumatic disease.

0121 478 0222 ƀ office@bssa.uk.net  BSSA, PO Box 15040, Birmingham B31 9DP BUSY Bs Support group for people with stomas and bowel disease.

0121 627 8343.

HAEMATOLOGY SUPPORT GROUP Meeting at the Centre for Clinical Haematology on a monthly basis for information, social events, friendship and mutual support.

07766 875111 ƀ Haematologys@yahoo.co.uk.

HAEMOCHROMATOSIS WEST MIDLANDS SUPPORT GROUP Offering support and raising awareness. We hold regular local meetings.

0121 457 8986 ƀ info@HaemochromatosisWM.org.uk  www.HaemochromatosisWM.org.uk HOME FROM HOSPITAL CARE Free support to Birmingham patients on discharge from hospital Including information, shopping, befriending and respite care. 0121 472 4499.

INSULIN DEPENDENT DIABETES TRUST Listening to people with diabetes and their carers. 01604 622 837 ƀ enquiries@Iddtinternational.org  www.iddtinternational.org KIDNEY PATIENTS’ ASSOCIATION Runs local groups across the West Midlands. 01922 644 982 ƀ nick.flint@live.com  www.kidneymatters.co.uk

CYSTITIS & OVERACTIVE BLADDER FOUNDATION Advice line: 0121 702 0820 ƀ info@cobfoundation.org  www.cobfoundation.org

LARYNGECTOMY SUPPORT GROUP Meets monthly at British Legion social club, Quarry Lane, Northfield.

A patient led group. Organised speakers at each session.

0121 627 2360 or 0121 627 2248.

DIABETES UK Regular support group meetings in King’s Heath for people with diabetes, family members and friends.  www.diabetes.org.uk/In_Your_Area/Midlands and follow link to Birmingham ƀ janet.davenports@gmail.com

LET’S FACE IT Support group for people with any form of facial disfigurement 01843 833 724.

DIGNITY IN CARE SUPPORT GROUP The group run the Memory Lane Café for patients with cognitive impairment and their carers. Café is open Wednesday afternoons. ƀ memorylanecafe@uhb.nhs.uk  www.dignityincare.org.uk D.I.S.C (DEMENTIA INFORMATION & SUPPORT FOR CARERS) A service offered specifically for CARERS of people with confusion and memory (DEMENTIA) problems. 0121 553 6483 ƀ carers@discbirmingham.co.uk  www.discbirmingham.co.uk FACIAL PALSY UK Facial Palsy UK have launched a Midlands support group for any adult affected by facial paralysis, whatever the cause. ƀ lorraine@facialpalsy.org.uk 0300 030 9333 GET-A-HEAD Fundraising and support group for patients who have had head and neck cancer.

0121 371 5046  www.getahead.org.uk

LOOKING FORWARD – GYNAE-ONCOLOGY SUPPORT GROUP Support group for those with a diagnosis of gynaecological cancer. Meets monthly at City Hospital.

Catherine Spencer 0121 507 5511 MILITARY PATIENTS Military patients will be visited by a representative from the Royal Centre for Defence Medicine (RCDM) who will attend to their administrative, welfare, pastoral and spiritual needs.

NATIONAL RHEUMATOID ARTHRITIS ASSOCIATION  Birmingham: www.brasg.org.uk  National: www.nras.org.uk Heart of England group: 01628 823 524 OESOPHAGEAL PATIENTS ASSOCIATION (OPA) National charity offering support and information to patients and carers affected by oesophageal and stomach cancers. Birmingham group hosts two meetings per year.

0121 704 9860 ƀ enquiries@opa.org.uk  www.opa.org.uk

PITUITARY FOUNDATION This group for patients, carers and friends meets at Queen Elizabeth Hospital Birmingham. For details of the dates of the meetings please visit our website  birminghampituitarygroup.weebly.com 0845 450 0375 QE LIVER TRANSPLANT SUPPORT GROUP The group meets at 7.30pm on the 3rd Monday of every month (except July and August) in the Faith Centre, Meeting Room level 1, QEHB. 0121 627 2089 or 01902 679 333 (after 7:30pm).

ROY CASTLE LUNG CANCER SUPPORT GROUP Held 1st Tuesday of every month, Birmingham Heartlands Hospital.

0121 424 1433  Lynne Reaper.

THE NATIONAL OSTEOPOROSIS SOCIETY The National Osteoporosis Society runs a local support group based in Birmingham. 0121 429 7366  www.nos.org.uk THE STROKE ASSOCIATION Supporting people affected by stroke. 0303 303 3100 (Mon–Fri, 9am–5pm) ƀ info@stroke.org.uk  www.stroke.org.uk TRACHEOTOMY SUPPORT New group for patients following tracheotomy. 0121 627 2248.

VASCULITIS SUPPORT GROUP WEST MIDLANDS (VSGWM) For sufferers of Systemic Vasculitis (e.g. Wegener’s granulomatosis) as well as support for carers. The VSGWM circulates useful information and ideas, with friendly meetings held at least once a year. 0121 243 5621.

WEST MIDLANDS BRAIN TUMOUR SUPPORT GROUP Meets in the Faith and Community Centre, first floor, QEHB on third Monday of the month, noon to 2pm. Sue Wreglesworth: 0771 7175 236. ƀ sue.wreglesworth@braintumouruk.org.uk WILSON’S DISEASE SUPPORT GROUP – UK National charitable group offering support and information to patients with Wilson’s disease and their families. For information and local support contact ƀ jerry@wilsonsdisease.org.uk  www.wilsonsdisease.org.uk YOUNG ADULTS CANCER SUPPORT GROUP Is run by a group of young adult cancer patients to offer support for people who have similar needs. No strict age limit but current members in their 20s–40s.

Meetings usually held last Wednesday of month at The Plough, Harborne.

Vicky Stock: 0784 589 7760 ƀ stock.vicky@yahoo.co.uk

Steps have been taken to ensure this information is up to date, but please contact the group directly before undertaking a journey.

Support group coordinators can email revisions to their entry to: communications@uhb.nhs.uk.

Please mark the email – support group revision.

See www.uhb.nhs.uk for the latest news

14

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Every possible care has been taken to ensure that the information given in this publication is accurate. Whilst the publisher would be grateful to learn of any errors, they cannot accept any liability over and above the cost of the advertisement for loss there by caused. No reproduction by any method whatsoever of any part of this publication is permitted without written consent of the copyright owners.

Octagon Design & Marketing Ltd. ©2017 Hawks Nest Cottage, Great North Road, Bawtry, South Yorkshire DN10 6AB. Tel: 01302 714528

15

NOVEMBER 2017 | University Hospitals Birmingham NHS Foundation Trust

No. 3621

Your monthly puzzle challenge Quiz Challenge

CROSS CODE 3

11

22

22

18 3

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24

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2. In which sport might a piaffe be performed?

7. American actress Megan Fox appeared in which blockbuster movie franchise?

3. Which early car was known as the ‘Tin Lizzie’?

8. In Greek myth, what was Terpsichore the Muse of?

4. What term is given to a hare which is less than one year old?

9. Which Australian won the British Open Golf Championship five times between 1954 and 1965?

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NONAGRAM

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S K

O U R

EACH number in our Cross Code grid represents a different letter of the alphabet. You have three letters in the control grid to start you off. Enter them in the appropriate squares in the main grid, then use your knowledge of words to work out which letters should go in the missing squares.

As you get the letters, fill in other squares with the same number in the main grid and control grid. Check off the alphabetical list of letters as you identify them.

MAGIC SQUARE

A SWEETENER WASTER

HOW many words of four letters or more can you make from this Nonagram? Each word must use the central letter, and each letter may be used only once. At least one word using all nine letters can be found.

Guidelines: 16 Good; 19 Very Good; 22 Excellent.

Any word found in the Concise Oxford Dictionary (Tenth Edition) is eligible with the following exceptions: proper nouns; plural nouns, pronouns and possessives; third person singular verbs; hyphenated words; contractions and abbreviations; vulgar slang words; variant spellings of the same word (where another variant is also eligible).

USING all 16 letters of the phrase above, form four words each of four letters which will fit in the grid to form a magic square in which the words can be read both horizontally and vertically.

AE

PI

OE PE

EP

AE

LT

Hard

EACH row and each column must contain the numbers 1 to 9, and so must each 3 x 3 box.

8

3 2 5 4 4

4 5 6 2 3 5 1 7

6 1 8 9 6 7 2 4 6 3 4 1 7 2 9

4

1

2

9

3 4 7 7 1

2 8 2 6 9 5 3

2 3 4 5 3 1 8

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8 6 4 9 8

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VI

P Y

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7 3 6 4 8 5 1 9 2

5 4 1 9 6 2 8 3 7

3 2 9 1 4 8 7 5 6

6 5 4 7 2 3 9 1 8

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EASY SUDOKU 9 8 2 3 1 7 4 6 5

6

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HARD SUDOKU 8 1 7 6 5 9 3 2 4

1 9 5 8 7 6 2 4 3

4 6 8 2 3 1 5 7 9

2 7 3 5 9 4 6 8 1

1 3 2 6 4 9 8 5 7

9 4 7 3 8 5 2 1 6

6 8 5 7 2 1 4 9 3

4 6 1 9 5 7 3 8 2

3 2 9 8 6 4 5 7 1

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2 1 4 5 7 8 6 3 9

5 7 3 4 9 6 1 2 8

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K X

C

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B P

MAGIC SQUARE: cram; ripe; apes; mesh.

WORD PYRAMID: General election.

EQUALISER: Clockwise from top left – subtract; multiply; divide; add. Total: 5.

10

11

12 16 15

N

9.

E K

DT EC

HD OE

EP

RS

4 5

10.

E

HERE are two miniature fivesquare crosswords using the same grid – but the letters have been mixed up.

You have to work out which letters belong to which crossword.

EQUALISER 5 10 5 3 2 2 5 5 3 2 3 2 PLACE the four signs (add, subtract, multiply, divide) one in each circle so that the total of each across and down line is the same.

All puzzles on this page are supplied by Sirius Media Services.

To try more of our puzzles interactively online go to www.puzzledrome.com

FIVE ALIVE:

(1) Across – Latte; Taxis; Haste.

Down – Letch; Texts; Ensue.

CRYPTIC CROSSWORD: Across – 2 Baa; 5 Fiancé; 7 Submit; 9 Down-to-earth; 10 Swinge; 11 (2) Across – Felon; Lymph; Endow.

Down – False; Lamed; Nohow.

Number; 13 Iguana; 16 Auntie; 18 Transformer; 19 Sinner; 20 Camber; 21 Bah.

Down – 1 Window; 2 Beetle; 3 Astern; 4 Lichee; 6 Now and again; 8 Bare minimum; 10 Ski; 12 Rue; 14 Gothic; 15 Absorb; 16 Avouch; 17 Israel.

QUICK CROSSWORD: Across – 2 Scalpel; 7 Lace; 8 Alas; 9 Cutlass; 10 Best; 12 Teem; 15 Cadet; 17 Aviary; 18 Tin can; 19 Pepper; 21 Silent; 22 Pasta; 23 Tart; 26 Pear; 28 Utilise; 29 Heir; 30 Rune; 31 Neglect.

Down – 1 Pare; 2 Sect; 3 Astray; 4 Planet; 5 Last; 6 Bake; 10 Bear pit; 11 Skipper; 13 Excrete; 14 Monitor; 15 Creep; 16 Tibia; 20 Rating; 21 Stride; 24 Aver; 25 Turn; 26 Pert; 27 Aunt.

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17

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ACROSS 1. Young lady – or her underskirt? (4,2,1,4)

S D

7

10

32

Perform the first calculation in each line first and ignore the mathematical law which says you should always perform division and multiplication before addition and subtraction.

QUIZ CHALLENGE: 1 Saturday; 2 Golf; 3 Chalk; 4 Staves; 5 15; 6 Lucy; 7 Graphite; 8 Greg Dyke; 9 Native North Americans; 10 Calvin Klein.

14

9

22

A

6

21

PREVIOUS SOLUTIONS 1

5

8

18

PZ1P3621 © Sirius Media Services Ltd

CROSS CODE

4

22

L

AE

IA

SUDOKU Easy

3

7

11.

12.

DI

SL YE

2

14

FIVE ALIVE

LU

1

10. Pilot fish often accompany which large predator?

SPELL out a 15-letter word or phrase by moving from one chamber to another within the pyramid. You may only enter each of the chambers once and may only I proceed through openings in the D walls. The first letter may appear in any E A chamber.

SW

CRYPTIC CROSSWORD 1

13

WORD PYRAMID

W H O

ABCDEFGHIJKLMNOPQRSTUVWXYZ 1

6. Which industry made the Spanish city of Toledo famous in the Middle Ages?

5. Which European country has a national anthem called The Soldier’s Song?

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13

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19 2

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1. In which 1966 TV series did Ronnie Barker and Ronnie Corbett perform together for the first time?

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NONAGRAM:

cask; dark; dick; dicky; dirk; disk; icky; ikat; kadi; karst; karstic; kart; kist; krait; kris; kyat; rack; raki; rick; risk; risky; sack; saki; sark; sarky; sick; sika; skat; skid; skirt; skit; skyr; stack; stark; stick; sticky; stirk; tack; tacky; task; tick; track; trick; tricksy; tricky; yack; YARDSTICK.

14.

15.

18.

20.

22.

23.

24.

DOWN 2. Reel, it’s entangled with a spear (7) 3. But a bird can do it with its A team in reserve (5) eyes shut (4) Greek name in newspaper 4. Trip and give a shout of pain article (7) when uncultivated (6) Disastrous fate of European 5. Splendour of magnificent trade group (4) Parisian street going uphill (8) Boring little creature around 6.

No start to jazz before ten, it the house (8) appears, on the wireless (5) Exchange another brat with 7. Keen rodent may volunteer monarch (6) for work (5,6) Went beyond the limit partly 8. Giving advance warning of without rancour (6) a lizard among the prey (11) One cannot foresee this 13. Telephone isn’t working at happening (8) the last possible moment (8) Pat’s new gaiter (4) 16. Sport that is contriving to make a quick return (7) In net we contrived to do some weaving (7) 17. Certainly in a legal transaction (6) Problem in deciphering prose (5) 19. Criticise severely and take to pieces presumably (3,2) Drapes this over the computer program? (11) 21. Fish in the shop a haddock? (4)

QUICK CROSSWORD 1

2

3

4

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17

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29

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ACROSS 1. Risky venture (8) 6. Anti-aircraft fire (4) 8. Cereal (3) 9. Baby bird (8) 10.Cleansing agent (4) 12.Fake (5) 14.Christmas hymn (5) 17.Deceiver (4) 18.Pudding ingredient (8) 20.Unbalanced (3-5) 24.Unit of heredity (4) 25.Social customs (5)

Contact the editor: Annie Roberts, news@QEHB, Communications Office, University Hospitals Birmingham, Mindelsohn Way, Birmingham B15 2TH Email: annierhealth@gmail.com Designed by graphics@uhb.nhs.uk

15

26

23

listening to you

14

22

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29

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13

18 19

20

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26.Watercourse (5) 29.Orderly (4) 30.Act of choosing (8) 31.Epoch (3) 32.Anger (4) 33.Distribute (8) DOWN 2. Egyptian canal (4) 3. Writer (6) 4. Ill-will (6) 5. Therefore (4) 6. Joyous (6) 7. South American river (6)

11.Flower (5) 12.Bread maker (5) 13.Effluent drain (5) 14.Food fish (3) 15.Part of stair (5) 16.Beer (5) 19.Belonging to him (3) 21.Nine-day devotion (6) 22.Sofa (6) 23.Frogmen (6) 24.Mild (6) 27.Study (4) 28.Flowerless plant (4)

To visit our website scan this QR code with the reader on your smartphone.

To download a free QR code reader, visit the app store.

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B15 2GW

enue m Av a h s e H intl

Car ParktiD e nt

Centre for Clinical Haematology

Birmingham Women’s Hospital

Cancer Centre

Staff Car Park F A&E entrance

Shuttle

A&E

CDU

Medical School

Harb

Way Mindelsohn

ne y La chle Met

Queen Elizabeth Hospital Birmingham 1 Staff Car Park B1

University Station Shuttle

Main Entrance

TAXI

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/ Patient / Visitor (non-A&E & CDU)

Shuttle

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QEHB Parking – Car Park A

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Ambulances & Buses only

Visitor and Patient (non-A&E & CDU)

Shuttle

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Learning Hub

Rd rk Pa ne

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The Barberry (BSMHFT) M

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The Oleaster (BSMHFT)

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Oak Tree Lane

38 dA a Ro ol t s i Br

Correct at 25 October 2017

Pedestrian route

Disabled parking

Drop-off only TAXI

Taxi rank

Bus Stop Centro/WM

Shuttle bus

Cycle storage

Smoking shelter

The free shuttle bus service runs from 07:00–19:00 Monday–Friday (excluding Bank Holidays)

entrances

1

Outpatients and all wards and departments

2

West Entrance (all wards and departments, Heritage Building)

3 4

Cancer Centre

5

Institute of Translational Medicine

6

East Block Day Unit

Selly Oak

Info desk

Parking

Parking on the Queen Elizabeth Hospitals site

When visiting our hospitals we recommend the following car parks: Queen Elizabeth Hospital Birmingham use Car Park A Heritage Building (Queen Elizabeth Hospital) use Car Park D Emergency Department (A&E) or CDU use Car Park D If you are using a sat nav, please make sure it has been updated recently. The post code B15 2GW will bring you onto the hospital site. Once on site, please follow road signs to the relevant car park. rd A38 A38 rd Bouleva Bouleva Webb Webb Aston Aston

A38 ard v e l Bou

gh n i m

ry’s

W ay

for re

Shuttle

Fo ss e

ss Acce

siden

Ne w

ri v e tD n e ly c Vin ts on

Shuttle

(Queen Elizabeth Hospital)

Staff Post Car Park E Graduate Centre

Clinical and drop-off Decision Unit (15 mins waiting only) (CDU) entrance

Access to Busy Bees and Staff Car Park F only

2

hn Way Mindelso

5 ImITM aging ITM 4 Cent re Heritage Building 6

3 Shuttle

Fisher House

Shuttle

New Foss e Wa y

Busy Bees Nursery

Nuffield House

Visitor / Pa U / A & E / CD Shuttle

The Morris Sports Centre

Vi nc en tD riv e

Site map

Main Entrance (all wards and departments, Heritage Building)

Community Orchard and Gardens www.uhb.nhs.uk/orchard