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Order Changes
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Delivery & Installation
Delivery and Installation
Congratulations! Delivery and installation is every customer’s favorite part of the process. You can sit back and watch the professionals start the process of putting up your new building. If you have any questions or concerns during this phase in the process, you can reach out to the Building Success Team. Once your new building is up and on your property, please take a few different pictures and send them to the Building Success Team. We are always thrilled to see the final product!
Order Changes
Order Revisions
Any changes that must be made on the building must go through our Building Success Team. You can call, email, or text the team to get the changes made. There is a $150 fee for any changes made to the contract or pricing. If you would like to make a revision, it is best to sleep on it to avoid multiple revision fees.
A revision will restart the process. If you are close to getting on schedule, a revision will push your building back to the beginning of the process. If you need your building in a certain timeframe, it is best to keep the building the same and not get pushed in the line.
CHANGES AHEAD
(813) 692-7320
Order Holds
If a delay happens and you need to put the project on hold, we can honor the pricing for up to six months from the order date. If the delay persists longer than six months, you may be subject to new pricing.
STOP
If you need to put an order on hold or make a revision, it is best to reach out to our Building Success Team. They can be reached via email or text for the fastest response.
Cancellation Policy
1. 72-hour Cancellation Policy. The Customer shall have 48 hours from the time an order for a building is made to cancel the purchase in full. If the Customer gives notice of cancellation within said 72-hour cancellation period, then the Customer shall receive a full refund of any deposit paid to Big Buildings Direct,
LLC. After said 72-hour cancellation period, the deposit shall become non-refundable except as specifically outlined in this agreement.
2. Cancellation due to Permitting. The Customer is entitled to cancel the order and receive a return of the deposit if after diligent effort, a request for a permit is denied within 90 days of signing. In order to be entitled to a refund of a deposit under this paragraph, a document indicating that a permit application is being denied must be signed by a state, local, or federal government official. Big Buildings Direct, LLC shall have the right to speak to the applicable governmental authority to confirm the denial. The Customer shall provide any authorization necessary for the government to speak directly to
Big Buildings Direct, LLC.
3. Other Cancellations. If the Customer is not entitled to cancel an order pursuant to paragraph 1 or paragraph 2, then the
Customer will only be entitled to cancel an order only if permitted by the manufacturer of the purchase building. In no case will the Customer be entitled to a return of the deposit unless in compliance with paragraph 1 or paragraph 2.
4. If the customer is not entitled to an order pursuant to paragraph 1,2 or 3; Big Buildings Direct does offer that the customer can request building deposit to be used as a credit on file. Customer will request and confirm to cancel current building project with Big Buildings Direct. I understand that
Big Buildings Direct will be turning building deposit from the original order to a credit on file to be used at a later date towards a future building order with same value or higher than original order.
If you need to cancel an order, it is best to reach out to our Building Success Team. They can be reached via email or text for the fastest response.
Refund Process
Any refunds processed will be to the original form of payment. We do not make refunds to any form of payment except the one used for the down payment.
Refund Timeline
Once a cancellation request has been made, it can take up to 45 days to be processed. Once the refund has been made, it can also take your bank 7 business days to process.
Cancelled
Building Success Team
