Get wise to Communicating with Families /Update: 2021

BHTA GET WISE

Get Wise to communicating with families Parents as partners – Making a difference together

Partnership

Companies, professionals and parents are all the experts in their own right. Bringing together everyone’s skills, knowledge and resources creates the best outcome because when parents are partners; everyone, especially the person with the disability, wins.

Perspective

Every family has a story.

Every interaction is part of an on going journey littered with complications, emotions and challenges.

Priorities

Every person has a different set of priorities and expectations. When each party openly communicates their agenda and priorities, progress can be made.

PHOTO: NICOLA PARRY

The BHTA have worked with the Don’t Call Me Mum campaign initiative to produce this leaflet. We want to help professionals and companies working with carers and families of adults and children with additional needs, to demonstrate their respect of parents as partners.

When you enter a family’s house, it is also their home, their place of comfort and safe space. Whilst keeping this in mind, professionals should understand the potential anxieties and fears families may have around outsiders entering their home and the decisions that may be made. Working with parents/carers and involving them at every stage of a meeting/ assessment will help gain their respect and trust.

Overleaf, we have established some top tips to help when working with families.

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GET WISE TO COMMUNICATING WITH FAMILIES

Look parents/carers in the eye, shake 4 their hand, smile, introduce yourself and ask their name.

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When introduced to a family, talk directly to the child or adult with a disability even though they may not be able to respond and where possible find out how they communicate.

The BHTA is one of the UK’s oldest and largest healthcare trades association. To to find out more about the BHTA and see other useful Get Wise leaflets please visit www.bhta.com BHTA GET

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Give the opportunity to ask questions.

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Call parents Mum or Dad.

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Assume you can see a disability.

A guide to pressure

on Defib rillators

Call 999

Give clear, honest and accessible information.

Ensure parents/carers and person with disability are involved in the decisionmaking process and know what outcomes to expect.

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Listen.

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BHTA GET WISE

WISE

Get wise Defibrill to using ators A guide

Start CPR

BHTA GET

A guide to help

Motoring Get wise to First Aid Kits

Switch defibrill on ator

WISE

Get Wise to flying with a disability you plan your

flight to and

Flying is an essential and desirable form transport for of millions of UK citizens each whether for business, pleasure, year, reasons. family or health

from the UK

Can I take my

wheelch

air or scooter?

Yes, you can take your manual or powered wheelchair or scooter, if battery dangerous goods powered, it is subject to the requirements. choose to fly The airline you Am I fit to fly? with will ask about the make of your wheelchair Speak to your and model , its weight and GP or consultant powered chair dimensions. in the first instance.

Airlines want If it is a or scooter, the to ensure that airline will also ensure the batteries your condition may ask you need to is stable and a set of questions are safe in transit. www.bhta.com when you book. can view specific You can look for information at You flying advice about your wheelchair and how it will related to your for example need at www.strok disability, to be imobilised in the aircraft e.org.uk or www.bhf.o when stored The UK Civil hold. Consider Aviation rg.uk Plug www.flexelmobility.c the use of an Airsafe advice for disabled Authority www.caa.co.uk feature passengers before om.

Take wheelchair a copy journey. manual and planning their notify your wheelchairof your if it’s not privately services owned.

Follow instruc its tions

Where do you

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want

to fly to?

That is up to you! Bear in mind that each disability discriminat country’s ion laws vary research your and it pays to own essential requirements you fly. If you before have not flown before or want guidance, speak further to specialist travel agents experienced who are in supporting disabled travelers example: www.acce for www.enableholidaysssibletourism.org.uk; .org.uk; www.acco mable.com What items

can you take

Flying to and on the aircraft? from the UK you are allowed an additional to take two pieces of mobility equipment of charge. This free can include a wheelchair, a seating system special or specialised buggy. Always with your airline check when you book. hire equipment Some travelers instead like to www.mobilityequipm at their destination. Consider enthiredirect.com

What medicati ons

can I take?

If taking over 100ml of medication you will need a doctor’s letter.

There is no limit to the amount you can take with you cabin. It’s advisable in the to take a doctors letter declaring medical implants and if you are travelling to Middle Eastern countries check the legality of any drugs you plan to bring with you. The UK CAA has an Aviation Health Unit for medical questions related to being in the cabin. Take essential prescriptions with you should you be delayed at your destination.

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To become a supporter of ‘Don’t Call Me Mum’ and show that your company, department or school acknowledges the essential contribution parents make, order your supporters pack and contact us to add our logo to your website Email us: info@dontcallmemum. com or visit www.dontcallmemum.com

With thanks to www.bornattherighttime.com bringing a family’s perspective to professional practice and pioneer of the Don’t Call Me Mum initiative.

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Minimise parent’s concerns.

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Don’t underestimate the extent of a parent’s workload.

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Underrate a person’s ability to understand, communicate and contribute.

www.bhta.com British Healthcare Trades Association Office 404 · Tower Bridge Business Centre 46-48 East Smithfield · London · E1W 1AW Telephone: 020 7702 2141 Email: bhta@bhta.com

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The BHTA is a trade association with members in healthcare and assistive technology, all of whom commit to the BHTA Code of Practice, the only one in this industry to be approved by The Chartered Trading Standards Institute.

BHTA member companies operate to higher standards of customer protection than the law requires.

Better health, better care, better value GETWISE TCWF AUGUST 2018