Fairview Hospital's Book of Stars 2020

Dear Staff in the hospital and outpatient campuses, Leaders, Physician Practices and Rural Health Clinics:

What a year this has been! The individual accomplishments and the organizational ones continue to amaze us. We recognize this has not been a normal year. Yet, we have continued to be creative in our efforts to demonstrate our appreciation for your continual engagement and efforts in caring for our community.

This book is dedicated to each of you for your: timeless energy, continued resilience and compassionate caring for each other and for the community.

Please accept this honor bestowed on “Our Fairview All Stars�!

With enormous appreciation to such awesome people, Doreen & Tony

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Nurse Residency Program………..

Hospital Observances &

2-7

Recognition Days……………………

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Joint Commission Survey…………

9-13

Rural Health Clinics……………….

14-17

Clinical Ladder……………………..

Hospital Week/Hollywood on

18-21

the Hill—Red Carpet Event……….

22-26

Milestone Anniversaries…………..

The FVH Nurse Residency Program was a 6-month program that prepared new nurses for a position at FVH. The program included one day a week of didactic that included clinical skill, professional knowledge, journaling, and ended with a poster project. Residents chose a topic that they found interesting and meaningful to present at graduation.

The program had 7 new nurses. They all received an 8-week MedSurg rotation along with rotations in the ED, CCU, MAT, and the OR. They worked with preceptors in each department to gain valuable experience related to each specialty.

The 6-month program was culminated with a graduation ceremony.

L-R Richard Berry, Elizabeth Nichols, Kimberly Forrest, Christy Yeo, Katrina Curtiss, Paula Salazar, Dr. Burke, Jenna Brochu, Kristen Moon, Allyson Hamelin, Doreen Hutchinson

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Pride in Food Service Week This week is a time to celebrate and recognize the important role Food service people have and the difference they can make. Foodservice employees can create a good or a bad experience with just one interaction. Sometimes people don’t remember what the name of the hospital was where they had to visit a sick relative, but what people will remember, is the service that they encountered.

“Good service can save a bad meal, but there is no level of food that can save bad service” – Alton Brown.

Cardiovascular Professionals Week as sponsored by ACVP, is the

Celebrate National

Cardiac Rehabili-

official national week of recognition for non-physician professionals, working in cardiac care across all specialties, emphasizing the dedication to safe and quality care exhibited by cardiovascular professionals around the United States who touch so many lives each day.

role of cardiac rehabilitation in reducing the potentially devastating effects of heart disease. The week is also a great opportunity to recognize your team members for their contributions.

tation Week and draw attention to the

In Patients who participate in Cardiac Rehab, they have a 20-30% reduced chance of death during the 5 years following a heart attack or bypass, a 30% reduced chance of a fatal heart event compared to standard therapy and a 47% lower risk of death at four years after attending thirty-six sessions vs one.

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National Health Information Professionals Week: March 22- 28, 2020

Health Care HR Week is recognized the third week in March and was designated to recognize human resources professionals in healthcare organizations across the nation for their important role across the continuum of care. Thank you Michelle Lillie , Cynthia Couchman and George Moran for your dedication and helpfulness!

HIM, an allied health profession, leads efforts to ensure the availability, accuracy, integrity, and security of all data related to patient healthcare encounters, thus achieving better clinical and business decisions that enhance healthcare quality. They play a key role in the effective management of health data to deliver quality healthcare to the public.

Certified Nurses Day is an annual day of recognition for and by healthcare leaders dedicated to nursing professionalism, excellence, recognition, and service. Every March 19, employers, certification boards, education facilities, and healthcare providers celebrate and publicly acknowledge nurses who earn and maintain the highest credentials in their specialty. Certified Nurses Day honors nurses worldwide who contribute to better patient outcomes through national board certification in their specialty.

Pulmonary Rehabilitation week.

The FVH Pulmonary Rehab consists of Barbara Hoolihan and Thomas Fleming. We hold class three times a week where we are constantly educating the patients on their illness and how they can cope and start exercise at home safely. We monitor the patients oxygen level, blood pressure and blood sugar pre and post exercise. If there are any abnormalities we contact their PCP. We are Nationally certified through AACVPR (American Association Cardio Vascular Pulmonary Rehabilitation).

Congratulations to Fairview’s Certified Nurses !!

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March is Nutrition Month and in that month falls Registered Dietitian Nutritionist Day, which was celebrated on March 11th this year. We would like to recognize our two highly skilled Registered Dietitians (RD’s) for their professionalism, knowledge and versatility, and practiced not only at Fairview but also within the community.

Robert Hoechster RD, LDN and Stephanie MacLeay RD, LDN offer individual inpatient and outpatient nutrition services, on site group community programs in various locations such as schools and community centers, consultation services for other organizations, as well as nutrition education for our Fairview staff. With the onset of Covid-19, Robert and Stephanie shifted to telemedicine visits, which has been incredibly popular to our clients and has put them both in high demand for their services.

Congratulations Robert and Stephanie!

Social Work Month in March is a time to celebrate the great profession of social work. The theme for Social Work Month 2020 is Social Workers: Generations Strong . The theme has various meanings.

As we enter a new decade it is important to look back and honor the powerful, positive impact the social work profession has had on our society for generations. Thank you Marsha Moquin and Heidi BermanRose.

In recognition of Doctor’s Day, Monday, March 30th

Patient Safety Awareness Week is an annual recognition event intended to encourage health professionals, patients, and families.to learn more about health care safety. Patient Safety Awareness Week serves as a dedicated time and platform for growing awareness about patient safety and recognizing the work already being done.

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Thank you for your dedication to our patients, their families, and staff and for making Fairview a brighter place.

The first interaction patients have often begins with the Access department, the staff are always presenting with a friendly face for patients and customers to connect with. We appreciate their hard work and encourage their efforts as goodwill ambassadors for the entire facility. Thank you for your commitment and teamwork: Lindsey Knysh, Dona Segalla, Chrissy Somerville, Meghan Roy, Kara Hayden, Nancy Meach, Marylou Dehart, Cydney Rippel, Brandi Ives, Taylor Heath, Phoebe Meenagh, Emily Scapin, Sammye Keeling, Emilie Latham, Bonnie Weiland, Suzanne Arre!

Fairview Volunteers: Merry Abolafia, Bob Abolafia, Gayle Armstrong, Jane Birnbaum, Charles Caine, Bill Capasse, Rosemary Carpenite, Nancy Cicchetti, Grace Deffer, Chet Delaney, Janet Dohoney, Bill Drumm, Elaine Fitzpatrick, Elisa Frankel, Anita Garrett, Kathleen George, Catherine Gevers, Susan Happ, Robi Kellerman, Bobbe Klezmer, Ethel Kramer, Alice Leason, Connie Logan, Karina Mahida, Elizabeth Marino, Mary Martino, Carol Mead, Eric Miller, Linda Miller, Roberta Nussbaum, John Paskus, Barbara Perreault, Doris Ptak, Alison Read, Karen Schneyer, Rachel Shaw, Elizabeth Smith, Carmen Vargas, Maria Vitrano, Sandy Whitman, Henrietta Wosczyna, and Grace Zbell.

National Administrative Professionals’ Day National Administrative Professionals’ Day, also known as Secretaries Day or Admin Day, recognizes the professionals who keep an office running smoothly every day. Celebrate these professionals on the Wednesday of the last full week in April of each year. The day recognizes the work of secretaries, administrative assistants, receptionists, and other administrative support professionals. Central to any business, these professionals keep an office organized and efficient.

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Medical Laboratory Professionals Week, April 19-25, 2020. Thank you to our

April is National

Occupational

Therapy month.

Our OTs, Amy Schwendenmann, Deanna Nesti and Barbara Hoolihan facilitate participation in everyday living.

laboratory staff who play a vital role in health care and patient advocacy.

L-R: Garret Clairmont, Jim Santos, Sandra Whiteman, Helda Hernandez, Megan Lopez, Robert Piernock

National Nurses Week

National Hospital Week 2020

We salute all nurses for answering the call to duty every day, and especially in this time of crisis. We admire your courage, resilience, and compassion. The way you’ve risen to the occasion reflects who you are — what you are made of and for. You are steadfastly on the front lines — just as Florence Nightingale was — bringing care and comfort to those in need.

You are their nurse, their protector, their hero.

Thank you for SHARING your clinical expertise with those who need it most.

Thank you for CARING from deep in your heart.

Thank you for DARING to be at the front lines when duty calls.

This important week gives us the opportunity to highlight our hospital, health system and health care workers and the innovative ways you are supporting the needs of the community members. With that in mind, this year’s celebration is taking the form of “A Week of Thanks.”

May is Better

Speech and Hearing

Month. Our SLP, Teresa Sullivan, works with people of all ages. She treats those with communication and swallowing problems.

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To All Our Community EMS Professionals We want recognize you for your knowledge and prehospital care you provide to our community and patients.

Thank you for service!

National Nursing Assistants Week JUNE 18 – 25, 2020

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Congratulations on such wonderful contributions from each of you during our 4 day survey.

Both surveyors shared many comments that you should hear.

“Your staff are engaging, knowledgeable and showed passion for what they do.” You did not hide; answered questions willingly.

“This is a very old building, it’s been well maintained and very well cleaned.” It is a tribute to our facility and environmental staff. It is the cleanest kitchen they have ever seen in any facility visited.

“During many group interviews (data management, environment of care, leadership) staff, physicians, and leaders are very engaged.”

On rounds in departments, they were impressed with the level of knowledge, professionalism and passion.

Tony and I are grateful that we have such committed, and creative staff, leaders and physicians. We know how committed you are to service and improving care to our patients. As leaders it’s rewarding for us to hear from people who do not know you, what we’ve always known.

The survey was awesome! You each are awesome. THANK YOU! Doreen & Tony

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Fairview Hospital onboarded 3 new Federally Surveyed Rural Health Clinics in 2019: East Mountain Medical Williamstown Medical

Williamstown @ North Adams The Rural Health Clinic (RHC) program is intended to increase access to primary care services for patients in rural communities, using an interdisciplinary approach, and with the advantage of enhanced reimbursement rates.

Let us welcome the staff at all locations!

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L-R: Blake Williams MD, Denise Kincaid NP, Ed Weiner MD, Daniel Patel MD, Clare Tullock NP, Andrew Potler DO, Kari Mendel NP, Eric Bush MD

Kim Weslowski

L-R: Priscilla Cook, Dorothy Banach

L-R: Rosalyn Wahler, Patricia Hoffman

L-R: Christine LaBier, Lisa Davis, Lisa Marcel, Lisa Rich LPN, Deisy Rodriguez L-R: Xochilt Richardson, LPN, Blake Williams MD, Emily Shaw LPN

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Suzanne Kabisch LPN

L-R: Ana Neal NP-C, Jocie Smith

L-R: Cindy Cote, Diane McAlpine

L-R: Frank Burzimati, Ann Rathbun

L-R: Jennifer Mygatt NP, Michelle O’Brien LPN

Ginny Steward

L-R: Darlene Burzimati, Candy Gdovin LPN, Dawn Luskin-Carrier LPN, Steven Cherry MD

L-R: Judy Morris, Lynsey Cristofolini

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L-R: Dawn Wright, Marian Madden MD

L-R: Linda Dilego, Lisa Mott LPN

Lisa Jelley

Marie Tiffany LICSW

L-R: Nancy Bush, Jennifer Norman

L-R: Nicole Hunter, Sheri Pierce

L-R: Kayla Sherman LPN, Jacob Shelsy PA-C

Sharon Girard

L-R: Sara Rondeau, L-R: Sarah Kangas NP-C, Karen Dobe-Costa DPM Erika Munson LPN

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L-R: Faye Wood, Douglas O’Neill MD

L-R: Katie Thurber PA-C, Erica Prevey

L-R: Karen Barrow, Michele Jette

L-R: Danielle Maynard, Kimberly Fortini

La Tasha Turner PA-C L-R: Kristin Lamontagne MD, Rebecca Weslowski RN

L-R: Kathy Rowet, Dawn Snide L-R: Sarah Turner DO, Melissa Heggie LPN, Laurie Gazaille

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Colleen Henry PA-C

L-R: Heidi Deane, Satira Hayes LPN, Cathy Boucher LPN, Paula Solomon

LISA AZZARITO PEPINO - RRT, RN/Cardio Pulmonary, Clinical Nurse II In addition to her Smoking Cessation Program, which shows good outcomes due to the consistent support and education of her clients, this year, Lisa sought competency in EEG testing. She agreed to this to improve the efficiency of the department.

Lisa also presented her skill and strategies she uses to get outcomes in Smoking Cessation at a Regional AACVPR Conference. She prepared by presenting her information to Cardiac Rehab Nurses and a Workshop Wednesday. It gave her confidence and her presentation was a success.

ELLEN BECKWITH - RN/2MS, Clinical Nurse III As a result of a fall resulting in injury, Ellen was part of the Root Cause Team. As a result, she participated in enacting the action plan which included purchasing safer chairs for patients and in educating staff on the Modified Hendrix II Protocol.

The request went out for Super User Training for Expanse. This became her second major project for her ladder. Ellen completed Super User training participated in Parallel Testing and Go-Live. This meant we would be using a new Fall Assessment in the process. She worked with Education to ensure policy interventions and scores would work at Fairview as we went live with the Morse Fall Assessment. Education on both Fall Assessment and the Super user role were major projects for her ladder.

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JENNIFER BRAGDON – RN/Emergency Department, Clinical Nurse III Jennifer’s project was to implement the Pause in the E. D. She developed a script to be placed on the code carts. She collaborated with the Nurses implementing in CCU. A Power Point for education of staff, a death resource book for the ED and a special box were all implemented. Jen as a death doula brought expertise to this project.

JO ANN BUFFONI – RN/2MS, Clinical Nurse III Jo Ann pursued 2 projects. She did a survey of staff related to what they thought was important to provide for basic care. Armed with that information she created a “Back to Basics” program for staff. She created a power point set to music and an interactive video. She reviewed each policy, had staff demonstrate competency by listing “What’s Wrong With This Picture?” She created scenarios of “What’s the Right Thing To Do?” Jo Ann was a major builder of the Expanse programs. She worked at the command center, wrote “Tips of the day” and supported people one on one!

BRYN DAVIS - RN/Family Birth Place, Clinical Nurse III Bryn’s project focused on Newborn Fall Prevention. The Joint Commission published a sentinel event alert on Newborn Falls. Bryn worked on this for over a year. In this project she developed a clear Newborn Fall Prevention Policy that included “Safe Sleep” education, a newborn “Safety Pledge”, a new Fall Risk Assessment Tool geared toward the “mother-infant” dyad, a Fall Response Algorithm and a Post Fall Debriefing Tool. She developed a Power Point Education to educate all nurses on her unit.

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COLLEEN FERNBACHER -RN/2MS Educator , Clinical Nurse III Colleen’s project was on Civility. In her research, she found an article on a project measuring the effect of an Evidence based Training Program on Nursing Workplace Incivility in a rural hospital. She has replicated some of that project at Fairview. She developed and collated a survey of staff on civility. She did workshops on civility at Fairview , in addition to sharing the survey results. The results demonstrated new employees did not feel welcomed. She reinstituted, in monthly broadcasts, new employees pictures and has Wendy Dottavio giving new employees hospital tours again. She will resurvey staff again in 2020.

LEE ANN FLEMING HAND - RN/CCU, Education, Clinical Nurse III Lee Ann worked with a colleague in CCU and in the emergency department to implement the pause. She developed a pause script and a death reference book for the CCU staff, and facilitated the development of patient and family comfort baskets. A script was placed on every code cart.

The death reference book outlines the instructions for what needs to be done and what documentation needs to be completed. It includes a worksheet of steps to facilitate what the nurse needs to do. There are reference lists of grief support, churches, clergy, musical support and funeral homes. She created a patient and family care basket. The auxiliary (after a presentation) agreed to support the cost for items needed; Ex. Battery operated candles, lavender hand lotion, rose quartz angels and worry stone. Volunteers made small blankets for the patients and families to take after the patient passed.

She made sympathy cards from the CCU staff and quotes about grief. She spoke with different religious affiliations and obtained a bible in Spanish and one from the Jehovah’s Witness.

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EMILY MAGENIS - RN/Cardio Pulmonary, Clinical Nurse II Emily works in the Cardiac Rehab Program. One of the outcomes for patients enrolled in Phase II Monitoring Cardiac Rehab is to improve in functional capacity. The goal is to have a 10% improvement in distance walking over a 6 minute time frame.

Emily focused on optimizing the patient heart health post rehab. She reached out to current and former rehab patients to participate in the Monster Dash.

She had strong participation from the Phase III monitoring patients. She included perceived barriers of patients who did not participate. She would like to find alternatives to the cost and provide options for the distance. She will work on the Monster Dash again in 2020.

PAUL MIHLEK – RN/Critical Care Unit, Clinical Nurse III Paul’s project focused on noise reduction. He did major literature search on noise reduction. He presented a formal proposal to Fairview’s Leadership which included staff education on reducing noise in the hospital. He suggested some tools. The proposal included a “Quiet Kit” to be given to every admitted patient.

Fairview installed the Sonicu Sound Management System. It has made a difference in noise levels especially at night. We hope to see improvement in our future Press Ganey Results .

DAWN SCARBRO– RN/Critical Care, Clinical Nurse III Dawn worked on a project with another colleague in CCU and with a colleague in the Emergency Department. After reading an article from the Cleveland Clinic, she implemented “The Pause”. It is described as taking a moment after the passing of a patient to reflect on that moment.

Her project involved education of all staff in CCU, developing a script. A basket was implemented to go with the comfort care from food services with items families can use with their loved one during this end stage.

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Despite the unforeseen circumstances of COVID-19, we were still able to celebrate our Annual Exemplar Nominees and Winners. Here at Fairview, the SHOW MUST GO ON and this year’s show ranked higher than any other!

The Recreation Association, along with the help of many other Fairview employees, was able to put together a stunning, unforgettable event at the hospital called “Fairview Stars-Hollywood on the Hill.” We were able to recognize both nominees and winners of the Exemplar awards, we congratulated employees celebrating a Milestone, and we also formally thanked the Meditech Expanse Team for their successes and many months of work.

This event brought great delight, while unveiling incredible creativity and resilience from Fairview employees during unprecedented times. It surely will be remembered for years to come.

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L-R: Jeffrey Hanson, Lawrence Botto, George Veinoglou MD, Kyle Enko PH, Richard Berry RN, James Santos, Ryan Shea RN

L-R: Jason Christenson RT(N), Thomas Audet, Thomas Fleming RRT, James Santos, Richard Berry RN

Doreen Hutchinson, VP of Operations - at the Podium ready to give her speech

Wendy Dottavio, President of the Recreation Association

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Sandra Whiteman

Not Pictured: Karen Hagley RN Paula Rennie RN Sally Green RN Linda Quesnel

Jo-Ann Buffoni, RN

Ann Marie Sadlowski, RN

Charles Harner

Napoleon Martin RT (R)

Betsy Hiestand 22

Not Pictured: Andrea Appleton, Deborah Dion RN, Pamela Harmon RN, George Gardner, Jr

Doreen Hutchinson RN Marsha Moquin LCSW/RN

Jeffrey Hanson

Kellie Backhaus

Margaret Del Grande

Heather Barbieri

Paulette Pontier RN

Edward Fiebke RN

Mary Dehart Deborah Hoellerich Jennifer Knysh Not Pictured: Alecia Faucher RN

23 Jane Simonds PT

Not Pictured: Robin Chadwick RN Carolyn Highley RN Patricia Sweeney RN Laurel Trahan RN

Carolyn McKenney

Lisa Napolitano

Jill Rufo Not Pictured: Michael Berry RN Glen Datres AUD Kevin Larkin Robin Negri

Jennifer Heath– Thomas

Thomas Audet Lisa Avery RT (R) (M), (BD), CBDT

Stephen Bannon PH

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Eric Desanctis RN

Colleen Fernbacher RN

Jane Reed RN

Nancy Meach Abriel Berninger RN

Neil Crawford

James Frederick PT

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Kathleen Sheerin

Kelly Hadsell RN

Cassandra Bercier RN

Emily Scapin George Veinoglou MD

Anglea Graetz PT

Jason Christenson RT (N)

Bernadette Daniels LPN

Not Pictured: Daniel Crittendon RRT, Gregory Ferry, Julia Gallagher RN, James Maloney, Helen Moon RN , Ryan Shea RN, Lindsay Stokes MD

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The Fairview Book of STARS 2020 was brought to you by The Fairview Recreation Association

Officers Wendy Dottavio, President; Dona Segalla; Vice President; Suzzane Arre, Finance; Lisa Azzarito Pepino RTT, RN & Emily Magenis RN; Co-Secretaries Members Ella Austin, Gina Beligni, Deb Coons RN, Vicki Coons PTA, Katrina Curtiss RN, Cheril Halek, Betsy Hiestand, Kelly Holmes, Nicole Kotsos, Michelle Lillie, Julie Lord, Deanne Lyle RN, Sharon Siter

“We are what we repeatedly do.

Excellence, therefore, is not an act, but a habit.”

—Aristotle