Introduction to Salesforce Salesforce is a platform of cloud computing that provides the services in either software form (Software as a Service) or in the form of platform (Platform as a Service). It is basically a solution of CRM or Customer Relationship Management that work in order to bring the company & customers together. CRM is a combined platform which is provided to all the platforms be it marketing, sales, service or commercial. Salesforce is a single shared view of each & every customer.
How Salesforce exactly works?