JOB DESCRIPTION JOB TITLE:
REPORTS TO: JOB TYPE
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Group Sales Executive
VENUE:
Groups & Access Manager Full time permanent contract
Bord Gáis Energy Theatre
DEPARTMENT:
(Remote working is not a possibility for this role) Groups & Access Bookings Department
OBJECTIVE OF THE ROLE The Groups & Access Sales Executive will be responsible for assisting in all aspects of the Groups & Access Department, ensuring that all enquiries and reservations are handled efficiently while maximising revenue for both the department and the venue.
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As a Groups & Access Sales Executive you will act as the first port of call for all enquiries be it sales or access related, while actively engaging with, and approaching potential bookers.
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It is of utmost importance that the Groups & Access department present a friendly and professional manner at all times.
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You must have the ability to learn quickly and demonstrate the following skillset:
SKILLS NEEDED ESSENTIAL • •
Excellent organisational skills with the ability to multi-task, manage deadlines and problem solve
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Strong customer service, selling and interpersonal skills.
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Motivated, driven & works well within a team
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A passion for the arts, with a particular interest in the performing arts
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Strong verbal & written communication skills.
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Proficient in the use of MS Office packages.
DESIRABLE Previous experience with Ticketmaster ticketing system (Archtics & PCI), although training will be provided.
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Experience of a fast pace sales environment.
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Marketing experience is an advantage
DUTIES WILL INCLUDE •
Be the first point of contact and process bookings for all Groups and Access Bookers.
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Close prospects as confirmed bookings and maximise revenue potential where possible.
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Efficiently deal with all customer communications.
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Develop and enhance relationships with Groups and Access bookers.
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Support customers with Access needs, ensuring such patrons can book appropriate seats smoothly, ensuring FOH Supervisors and Duty Managers know when customers with access needs are attending and understand any adjustments they might need to make on the day of performance.
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Identify prospective bookers across many fields including corporates, hotels, schools, sports and social clubs
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Provide the highest level of customer service to enhance customer experience.
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Run reporting and analysis on shows for promoters and other relevant personnel.
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Manage ticketing packages with local Hotels and other experience providers.
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Create and send E-Zines to bookers and mailouts to the departments databases.
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Set up special ticketing offers.
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Give input on activity and new ideas to generate revenue for and improve the department.
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Daily banking, mail and general administration.
*This job description is not intended to be exhaustive and may be added to in the future depending on the needs of the business