RN, CHPN, CHPCA, Vice President and Chief Hospice Officer
Stephanie Greene
MHA, Chief Operating Officer, Clinical Services
Holly Hodge
CPA, MBA, Chief Financial Officer and Vice President of Finance
Laura Klumb
JD, Vice President of Philanthropy and Marketing
Daryl Love
MBA, Health Equity and Engagement Officer
Kim Pennington
MHA, RN, Chief Business Officer
Danita Ross
SPHR, SHRM‑SCP, Vice President of Human Resources
Eugenia Smither
BS, RN, CHP, CHE, CHC, Corporate Compliance Officer and Vice President of Compliance and Quality Improvement (CQI)
Turner West
MPH, MTS, Assistant Vice President of Health Policy and Director of Palliative Care Leadership Center
From the President
At Bluegrass Care Navigators, our mission has always been to provide expert, compassionate care to those facing serious illness and the end of life. Over the past year, we have continued to serve patients and families across the 32 counties we call home, ensuring that no one navigates this journey alone.
Through our hospice care, we have been honored to walk alongside thousands of Kentuckians, offering comfort, dignity, and support in their final moments. But our mission extends beyond hospice. We are committed to reaching even more individuals through programs like Bluegrass PACE Care, which provides seniors with the comprehensive support they need to age safely at home, and Bluegrass Dementia Care, a new program that imagines a future where those with dementia and their caregivers receive seamless, compassionate care in their homes and communities.
This year, our commitment to quality and compassionate care has been recognized on a national level. Bluegrass Care Navigators has been ranked sixth in Overall Quality among the 50 largest hospices in the United States, according to a recent study published in the American Journal of Hospice & Palliative Medicine. This ranking reflects our excellence in caregiver experience, employee and caregiver satisfaction, and sentiment scores from those we serve. Additionally, we are honored to be a 2024 Hospice CAHPS Honors Award recipient, recognized by HEALTHCAREfirst for our dedication to providing outstanding patient care and exceptional support to caregivers. These accolades are a testament to the dedication of our team and the trust our patients and families place in us.
With the growing needs of our communities, we recognize that compassionate care must be accessible, innovative, sustainable and tailored to the unique needs of each patient and family. Thanks to the generosity of our donors, the dedication of our team, and the strength of our community partnerships, we continue to expand our reach and deepen our impact.
As we reflect on this past year, I want to extend my heartfelt gratitude to you—our supporters, team members, and partners. Your belief in our mission allows us to serve more Kentuckians with the care and dignity they deserve. Together, we are making a difference, one family at a time.
With gratitude,
Liz Fowler President and CEO Bluegrass Care Navigators
2024 By the Numbers
BCN provided hospice care in 32 Kentucky counties
709 employees
22 part-time 589 full-time 98 PRNs
108,688 prescriptions filled by our pharmacy
| 855.492.0812
305 volunteers
$397,078 in cost savings
14,798 hours served
14,188 deliveries & pick ups completed by our durable medical equipment team traveled for patient care 2.9 million miles
Hospice Care: 7,260
Palliative Care: 3,616
Transitional Care: 2,338
Grief Care: 1,267
Home Health Care: 456
PACE: 76
Program started in August 2022.
Dementia Care: 12 Program started in July 2024.
2024 Total Income = $94,057,495
Patient Revenue: $83,404,217
Investment Income: $5,859,102
Philanthropy: $2,589,573
Other Income: $2,204,603
2024 Total Expenses = $89,869,925
Patient Services: $73,666,820
Admin & Programs: $15,305,294
Philanthropy: $897,811
Bluegrass Care Navigators Ranks 6th in Quality Among Largest U.S. Hospices
Bluegrass Care Navigators ranked sixth in Overall Quality among the 50 largest hospices in the United States, according to a 2024 study published in the American Journal of Hospice & Palliative Medicine. The ranking is based on three key quality indicators: caregiver surveys (CAHPS scores), caregiver and employee satisfaction scores, and sentiment scores from Google reviews and Glassdoor ratings. The study assessed both non-profit and for-profit hospices across the nation and BCN’s prestigious ranking reflects our dedication to providing high-quality, holistic care for patients and their families.
HDR Foundation Awards Grant for Bluegrass PACE Care
We are grateful to the HDR Foundation for awarding an $18,000 grant to Bluegrass Care Navigators to support Bluegrass PACE Care. This grant was used to acquire two mobile and four portable wheelchair stairlifts, supporting the safe transportation of medically frail seniors with mobility restrictions and allowing participants to age safely in their homes for a longer time.
Centers for Medicare & Medicaid
Services Selects
BCN to Test Medicare Dementia Care Model
Bluegrass Dementia Care is a new program provided through The Guiding an Improved Dementia Experience Model (GUIDE) that imagines a future where those with dementia and their caregivers receive seamless, compassionate care. The program officially launched on July 1, 2024, and BCN was selected to participate by the Centers for Medicare and Medicaid Services (CMS).
Bluegrass Dementia Care provides a standard approach that
• provides comprehensive care coordination and caregiver education,
• improves the quality of life for people living with dementia and their caregivers,
• reduces strain on their unpaid caregivers, and
• offers a 24/7 support line.
In January 2024, BCN was one of three participants building Dementia Care Programs (DCPs) in Kentucky, working to increase care coordination and improve access to services and supports. With support from Bluegrass Dementia Care, caregivers and people living with dementia can remain safely in their homes and communities.
