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HEALTH & WELLBEING
Helen Christian Office Manager Face for Business.
Improve Staff Well-Being, Productivity and Efficiency via Clever Outsourcing Well-being in the workplace and staff retention seem to be two of the biggest challenges in an office environment as the demands on growing businesses increase. We need to improve our return on investment, but in the majority of cases are unable to employ more staff to help to achieve our annual targets. Bearing this in mind, we also want our staff to be happy in their place of work and businesses can often struggle to find the right balance of workload, especially when certain tasks are specifically unallocated. There are a number of ways in which you can outsource to alleviate pressures in your business. You can outsource marketing, accounts, HR or hire a virtual assistant to help during peak periods in your line of business. You can also use the services of a virtual receptionist whose sole purpose is to answer calls on behalf of other businesses. An endlessly ringing telephone can cause so much distraction and can be the bane of someone’s existence if it
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is their responsibility to answer these inbound calls. Even though telephone calls can cause annoyance, most businesses still rely on phone calls for new business opportunities and to maintain a great standard of customer service. So how do you ease the pressure off your staff, maintain your resource budget, and yet increase revenue? As we mentioned in the Spring 2019 edition of Well Connected, business outsourcing or being ‘business agile’ is a great way of increasing profit and productivity. It is also an unseen element of staff well-being. Your staff will not want to be interrupted by nuisance sales calls or general enquiries. They will want to progress with their projects,
complete their tasks or have meetings or planning sessions without being interrupted by the phone. So why not help them achieve their full potential and outsource your calls in confidence to people that thrive on exceptional customer service? Putting your calls in someone else’s hands can be a daunting option to consider, but with Face for Business we proactively encourage our clients’ to listen to their calls to see just how well their calls are being answered. If you are able and confident enough to outsource your calls to a service that thrives on answering the phone you are gaining a solution to some of your staff wellbeing concerns.
‘We want our staff to be happy in their place of work and businesses can often struggle to find the right balance of workload, especially when certain tasks are specifically unallocated.’
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