Connected Autumn 2019
Official Magazine for Liverpool Chamber
INSIDE... • New business-school engagement report • More businesses investing in workforce health and wellbeing • Talent retention challenge
Karen Blackett OBE, renowned global leader and advertising industry trailblazer.
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WELCOME & CONTENTS
Welcome to the Autumn edition of Well Connected magazine, featuring news, opinions, features and insights about and from our members. We live in interesting times. For businesses, the recent political turmoil has cast a substantial shadow over their operations as we have grown accustomed to an avalanche of No-deal Brexit preparedness material for which organisations are trying to make sense and adapt accordingly. Whilst it is massively frustrating that we remain in perpetual limbo whilst the politicians seek a way forward, our job as businesses remains to be resilient, adapt to change and focus upon capitalising upon organisational assets. Talent is the most fundamental asset to any organisation and cuts across all businesses regardless of size, sector or purpose. This edition of the Chamber magazine features a multitude of
content focussed upon people, talent management and initiatives. Our co-production of a schoolbusiness engagement report with Professional Liverpool and the Growth Platform has provided us with huge insight into the challenges of influencing and inspiring the next generation of our labour force. We’ve been able to share the findings with partners in the public sector to help inform them of marketing intelligence around engagement with schools and the opportunities therein. Equally pertinent remains the development of workforce talent and the creation of outstanding teams. Our feature story is an interview with Karen Blackett OBE, our keynote speaker at the Chamber’s Annual Dinner in November. Karen’s insight into the dynamics required to develop
Page 11 Voice of Business
Providing a true, trusted and authentic voice for our members.
Page 24 Regeneration
Masterplan to develop the iconic waterfront land
talent is fascinating and extremely pertinent as businesses tell us of their challenges with developing leadership and management excellence. There is outstanding talent within the Liverpool City Region and amongst our business base. Fostering next generation of business leadership must be an integral part of our overall regional strategy. We’re doing our bit by developing our content with partners to create a community of excellence. Those companies featured in this edition all provide such excellence through their activities. Finally, we’re about to enter our 170th anniversary year in 2020 and it’s a landmark which is causing us to focus massively on our status as a business. We are determined to develop our service portfolio by
being better at what we do, being a valued and trusted partner for our business members and a source of insight, intelligence and influence with a purpose to enable businesses to connect, support and thrive in partnership with your Chamber. Regards Paul Cherpeau CEO
Find Inside Page 14 Environment
8 Chamber Membership
Health & Wellbeing
Ask the Expert
Voice of Business
16-17 Responsible Business
Chamber in the City
20-21 International 22
5 Minutes with...
Climate Change local solutions to a global issue
Page 29 Chamber Annual Dinner
Thursday 14th November 2019 18.30 - 23.00
Liverpool Football Club, Anfield Stadium Liverpool Chamber of Commerce Annual Dinner & Awards is one of the most prestigious black-tie business events in the city region.
Book online at
www.liverpoolchamber.org.uk/eventitem.aspx/show/30980 email email@example.com or call 0151 227 1234
Enquiries Liverpool & Sefton Chambers of Commerce Number One Old Hall Street, Liverpool L3 9HG t: 0151 227 1234 e: firstname.lastname@example.org w: www.liverpoolchamber.org.uk Publisher Benham Publishing Limited, Aintree Building, Aintree Way, Aintree Business Park, Liverpool L9 5AQ t: 0151 236 4141 e: email@example.com w: www.benhampublishing.com Published October 2019 © Benham Publishing
Contributing Editor John Dean e: firstname.lastname@example.org Editorial Content Manager Zoe Bleasdale e: email@example.com Advertising and Features Karen Hall Tel: 0151 236 4141 e: firstname.lastname@example.org Advertising Sales Catherine McCarthy e: email@example.com Studio Mark Etherington e: firstname.lastname@example.org Media No. 1714
Disclaimer Well Connected is mailed without charge to all Chamber members and distributed at all Chamber events. All correspondence should be addressed to the Editorat Liverpool & Sefton Chambers of Commerce. Views expressed in publication are not necessarily those of Liverpool & Sefton Chambers of Commerce. Reprinting in whole or part is forbidden except by permission of the Editor. © 2019. Whilst every effort is made to ensure the accuracy and reliability of material published in this journal, Benham Publishing and its agents can accept no responsibility for the veracity of claims made by contributions in advertising or editorial content. Benham Publishing cannot be held responsible for any inaccuracies in web or email links supplied to us. Sponsored By
ISSN 2398-4406 ISSN 2398-4406
BCC ECONOMICS BCC ECONOMICS BRITISH CHAMBERS OF COMMERCE BRITISH CHAMBERS OF COMMERCE
QUARTERLY ECONOMIC SURVEY 2019 QUARTERLY ECONOMIC SURVEY Q3Q3 2019 The British Chambers of Commerce’s Quarterly Economic in its thirtieth – is thelargest UK’s largest The British Chambers of Commerce’s Quarterly Economic SurveySurvey – now–innow its thirtieth year –year is the UK’s private of business sentiment a leading indicator UKgrowth. GDP growth. Q3 the 2019, the results private sectorsector surveysurvey of business sentiment and a and leading indicator of UK of GDP In Q3 In 2019, results that UK economic conditions weakened the quarter a significant deterioration in manufacturing foundfound that UK economic conditions weakened in the in quarter amid aamid significant deterioration in manufacturing activity. sectorsector activity.
Our findings point to a worrying drop-off in UK economic activity, with unrelenting uncertainty over Brexit Our findings point to a worrying drop-off in UK economic activity, with unrelenting uncertainty over Brexit and a and a notable slowing in global prospects dragging down almost key indicators in the quarter. notable slowing in global growthgrowth prospects dragging down almost all the all keythe indicators in the quarter. The manufacturing continues toil under the weight of diminishing cashflow, weakening demand The manufacturing sectorsector continues to toil to under the weight of diminishing cashflow, weakening global global demand and disrupted Although the slowdown in a number key service indicators and disrupted supplysupply chains.chains. Although the slowdown in a number of the of keythe service sectorsector indicators was was relatively modest, slowing activity in the sector is a concern given its dominant share of overall UK economic relatively modest, slowing activity in the sector is a concern given its dominant share of overall UK economic output.output.
Looking forward, weakening confidence and investment intentions suggest that unless is the taken the Looking forward, weakening orders,orders, confidence and investment intentions suggest that unless action action is taken UK’s current weak growth trajectory couldmarkedly drift markedly lowerthe over theterm. near term. UK’s current weak growth trajectory could drift lower over near
of Economics, Chambers of Commerce SurenSuren Thiru Thiru Head Head of Economics, BritishBritish Chambers of Commerce
GLANCE ATAT AA GLANCE -50%
...of manufacturers ...of manufacturers reportedreported sales in Q3 increasedincreased domesticdomestic sales in Q3 2019, down from +10% in Q2 2019 2019, down from +10% in Q2 2019
UK GDPvs. growth vs. QES of balance of firms reporting UK GDP growth QES balance firms reporting 60% sales 2.0% improvedimproved domesticdomestic sales
Balance of firms reporting export orders Balance of firms reporting improvedimproved export orders
-30% QES % QES % ...offirms service firms reported ...of service reported -40% Balance -40% Balance increased export orders in Q3 increased export orders in Q3 2007 2009 2011 2013 2015 2017 2009 2011 2013 2015 2017 2019 2019, down +5% in Q2 2019 2007 2019, down from +5%from in Q2 2019 Manufacturing Sector QES Service Sector QES Manufacturing Sector QES Service Sector QES
...of manufacturers ...of manufacturers reportedreported export in Q3 improvedimproved export orders inorders Q3 2019, down from +4% in Q2 2019 2019, down from +4% in Q2 2019
Balance of firms reporting export sales Balance of firms reporting improvedimproved export sales
-30% +100% -30% QES % QES % ...offirms service firms reported ...of service reported -40% Balance Balance -40% export sales in Q3 2019, improvedimproved export sales in Q3 2019, 2007 2009 2011 2013 2015 2017 2011 2013 2015 2017 2019 2007 2009 unchanged from Q2 2019 unchanged from Q2 2019 Manufacturing Sector QES Service Sector QES Manufacturing Sector QES Service Sector QES
GDP % QES % GDP % -1.5% +100% -100% QES % Growth (ONS) ...offirms service firms reported Growth (ONS) ...of service reported -60% Balance -60% Balance -2.0% sales in Q3 2007 2009 2011 2013 2015 2017 2019 increasedincreased domesticdomestic sales in Q3 2007 2009 2011 2013 2015 2017 2019 2019, down from +17% in Q2 2019 GDP Growth Service Sector Manufacturing QES Manufacturing QES 2019, down from +17% in Q2 2019 GDP Growth Service Sector QES QES
...of manufacturers ...of manufacturers reportedreported export sales in Q3 2019, improvedimproved export sales in Q3 2019, down from +10% in Q2 2019 down from +10% in Q2 2019
(+) = growth | Negative (-) = contraction PositivePositive balancebalance (+) = growth | Negative balancebalance (-) = contraction
4 www.britishchambers.org.uk | @britishchambers www.britishchambers.org.uk | @britishchambers
BRITISH CHAMBERS OF COMMERCE
The survey of 6,600 firms, employing roughly 1.2 million people, points to a UK economy sagging under the weight of relentless uncertainty, another looming Brexit deadline, and deteriorating global economic conditions amid heightened trade tensions. The balance of firms in the manufacturing sector that increased investment in training dipped to its lowest level since Q1 2010. Indicators for cash flow, business confidence in turnover and profitability among manufacturers dropped to an eight-year low.
Firms facing pressures to raise prices due to the following factors:
...of manufacturers expect their prices to increase, up from +28% in Q2 2019
...of service firms expect their prices to increase, up from +26% in Q2 2019
Raw materials Financial costs
Balance of firms increasing investment in training 0%
...of service firms increased investment in training in Q3 2019, down from +14% in Q2 2019
...of manufacturers increased investment in training in Q3 2019, down from +14% in Q2 2019
-30% Balance 2007 2009 2011 2013 Manufacturing Sector QES
2015 2017 Service Sector QES
Balance of firms reporting improved cash flow 0% +25%
...of manufacturers reported improved cash flow in Q3 2019, down from +2% in Q2 2019
...of service firms reported improved cash flow in Q3 2019, unchanged from Q2 2019
...of manufacturers are confident turnover will increase in the next 12 months, down from +38% in Q2 2019
-30% QES % -40% Balance 2007 2009 2011 2013 Manufacturing Sector QES
2015 2017 Service Sector QES
UK GDP growth and QES balance of firms confident 2.0% their turnover will increase
...of service firms are confident turnover will increase in the next 12 months, down from +35% in Q2 2019
-60% QES % Balance -80% 2007 2009 GDP Growth
Service Sector QES
GDP % -1.5% Growth (ONS) -2.0% 2017 2019 Manufacturing QES
5 www.britishchambers.org.uk | @britishchambers
New report highlights the importance of schools and businesses working together to build a work-ready generation Liverpool Chamber survey identifies what businesses are looking for from school leavers. Following a comprehensive survey which looked at the engagement between schools and businesses, Liverpool Chamber has identified what employers want from those new to the workforce. The findings show that communication, flexibility and problem-solving are the most important attributes a school leaver needs to be successful in business. The survey also showed that 79% of respondents want to help develop career pathway materials to help improve careers information for schools and colleges; demonstrating that there is a willingness from business to educate and prepare young people in skills required by employers. To address the skills needed across the City Region Liverpool Chamber is calling for stronger social partnerships between employers, schools, colleges and universities to prepare the next generation for careers in the businesses of tomorrow. The survey, which was conducted in collaboration with Growth Platform – Liverpool City Region Growth Company and Professional Liverpool found that businesses who were surveyed are looking for interaction with students rather than relying on traditional routes, such as work experience. Instead responding employers are more likely to take part in careers talks, with mock interviews and contributing to lesson delivery becoming a more significant part of how businesses engage with students, suggesting that this interaction offers meaningful outcomes for all sides of the conversation. Employers of all shapes and sizes are encouraged to visit www.giveanhour.co.uk to find out more and register to support a school or college in their area.
Paul Cherpeau, Chief Executive of Liverpool Chamber, said: “The survey shows that although there is a good level of interaction between businesses and some schools, so much more needs to be done throughout a child’s education; to further engage with potential employers, if we are to fully equip our young people with the skills to succeed in the workforce of the future. “Schools that plan employer engagement throughout the curriculum, will greatly enhance the opportunity to create appropriate and worthwhile encounters for everyone taking part. By making those interactions more dynamic, it enhances awareness, opens the minds of students to wider options, and positively impacts on their aspirations.” Steve Stuart, Chair of the Professional & Business Services Board for the Liverpool City Region, said: “This is the first time a survey looking into business engagement with Liverpool City Region schools has been conducted: and we did so to not only better understand the needs of employers but to also look at ways we can encourage smaller businesses to get involved with raising careers awareness within our schools. “For the City Region to develop a strong talent pipeline of workers, from which employers will benefit, we need more people to get involved. The Give An Hour campaign, run jointly by Growth Platform and The Careers & Enterprise Company, is the perfect vehicle. It is easy to register, and you are not obligated to commit to more than you can offer as a business or an individual.”
Steve added: “I’m immensely encouraged that so many businesses want to help our schools and young people by developing careers materials and we aim to harness this goodwill for the benefit of our future workforce.” Sally Beevers, Careers Hub Lead for Growth Platform – Liverpool City Region Growth Company welcomed the report saying: “Encounters with employers bring the world of work to life for young people. Research has shown that a young person who has four or more encounters with an employer is 86% less likely to be unemployed or not in education or training and can earn up to 18% more during their career. This report confirms the fact that businesses and employers have a pivotal role in giving young people the opportunity to explore their options and succeed in the world of work.”
‘The survey shows that although there is a good level of interaction between businesses and some schools, so much more needs to be done throughout a child’s education.’ 7
Hear about what the membership team have been up to throughout the past quarter. Following a busy and exciting summer, we’re excited to enter the Autumn and the impending delivery of the Chamber annual dinner and the start of the Chamber’s 170th year in business in 2020. Our Strategic Partnership network of businesses has been revitalised and extended in recent weeks. We’ve welcomed the likes of VLDB Solutions and CGI UK. Delivery of ‘The 1850 Club’, our senior business development network, has enabled the development of positive relationships and transactional opportunities between members. My role is to facilitate such opportunities and provide a strong platform for relationships to be encouraged and business to be done. Help us shape our Delivery
Head of Business Development
Whilst we’ve received some excellent feedback to our membership survey, we’re consistently striving to improve and we’re using this coming few months to really develop an outstanding programme of events, activities, campaigns and initiatives that will provide outstanding value and support for businesses in the New Year. There has never been a better time to work with us. We want to hear your thoughts, ambitions, challenges and demands from the Chamber so we can ensure we meet the expectations of your business.
Building our Events Quality We’re delighted to welcome Anthea Thomas as our Interim Events Manager covering Maternity Leave. Anthea arrives with a wealth of experience from running her own business and being actively involved in many business networks and interesting projects throughout her exciting career to date. She brings with her experience a real passion and enthusiasm for developing our already popular and very busy events programme. See you at the Dinner… Our Annual Dinner is being held on the 14th November at Liverpool FC. The dinner is a key event in our calendar and we will be celebrating the evening in the iconic venue along with an exclusive after party in one of our Strategic Partner venues Revolution Albert Dock. At the time of writing more than 300 tickets have been sold. We’re thrilled to welcome Karen Blackett OBE as our keynote speaker and our headline sponsors Turkish Airlines with award sponsors Liverpool John Lennon Airport, University of Liverpool Management School,
SP Energy and CGI UK. I would like to personally thank them for their support on what will be a great evening for all. …and Aintree We are also delighted to announce that we will be hosting our annual gathering on the opening day of next year’s Grand National. We will again host our guests with the Jockey Club in the fabulous Silver Birch facility. We welcomed over 350 guests last year so if you are interested in joining us again please get in touch with me or any of the team to reserve your table. Patrons and Strategic Partners We’re building a great network of quality partners who are at the apex of our business development and referral network. We’d love to welcome more partners into the network in readiness of a tremendous year of business networking, support, campaigning and celebration. Please contact me to find out more and be part of the Chamber – an authentic and trusted partner for your business.
There is a considerable forward momentum within the chamber network at the moment and we are delighted with the feedback we are receiving to some of our event delivery. In particular, the delivery of our #WellConnected networking event has grown in popularity to more than 50 businesses every month. Our South Liverpool hub at the Crowne Plaza in Speke and our Baltic Creative Hub have both proven to be popular initiatives that are driving engagement and positive outcomes for attendees seeking contacts, referrals and/ or knowledge and expertise.
Business Engagement Manager
We’ve also reintroduced our popular Charity Networking events programme in partnership with Liverpool Charity and Voluntary Services and the Institute of Fundraising NW. In September we welcomed over 100
guests to the Marriott hotel for an evening of networking and insight as guests were introduced to the Community Fund being provided by our guests First TransPennine. I’d especially like to thank Natalie Weston and her team at the Marriott Hotel for their generous hospitality. We’re now developing our programme for 2020 which promises a fresh opportunity to continue engaging or reengaging with the Chamber’s programme of activity. Collecting insight and feedback from businesses is essential to providing content which our members demand and much of my activity over the
autumn months is collecting the feedback and implementing new opportunities. Already we’re anticipating great initiatives working with future leaders within our member businesses, school and university engagement activities and campaigns focussed upon international trade post-Brexit, talent development and our ongoing promotion of business voice in areas of transport and infrastructure. It is a pleasure to work with so many businesses in our city region and I look forward to working in partnership to an even greater extent throughout the winter months into the New Year.
to our new Chamber Members Strategic Partners CGI UK 0845 0707765 www.cgi-group.co.uk VLDB Solutions LTD 0345 257 0137 www.vldbsolutions.com
Membership Plus E2E Technologies Limited 0151 203 2063 www.e2etechnologies.co.uk Momentum (NW) LTD 0151 294 4550 www.teammomentum.co.uk Napthens LLP 01513173355 www.napthens.co.uk Safety Support Consultants 0151 954 0888 www.safetysupportconsultants.co.uk
Membership Alpha and Omega Recruitment Limited 0151 345 6319
Ashe Morris Limited 0192 823 7420 www.amt.uk Domec Professional Services Ltd 0151 706 8022 www.domec.co.uk Escape Hunt Liverpool 0151 318 9222 www.escapehunt.com/uk/ liverpool/ Gunnercooke 0333 0143 401 www.gunnercooke.com
Connect Support Thrive. INTX Corporate Transport & Logistics 0151 733 9490 www.intx.co.uk Jonathan Cunningham Speaker Coach 01704 320 008 www.jonathancunningham.global Liverpool Audi 0151 227 5000 www.jardinemotors.co.uk/audi Liverpool Food & Running Tours 01928 739 290 www.liverpool-tours.co.uk Mobility Living Centre 0151 525 3610 www.mobilitylivingcentre.co.uk/ MSP Global 0151 524 4910 www.msp-av.co.uk
HelenJ Marketing 07342 261407 www.helenjmarketing.co.uk
Pets UK Direct 0800 599 9045 www.petsdirect.co.uk
Host Liverpool Ltd 07723 351561 email@example.com
TFL Education Ltd 0151 722 9765 www.tfleducation.com
Interserve Learning Employment 0333 444 5055 www.learning-employment.com
Ultromex LTD 0151 203 8377 www.ultromex.com
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VOICE OF BUSINESS
The Chamber has continued to be busy over the summer, in what continues to be a challenging political and business environment for our members. At a national level, the appointment of a new Prime Minister and the majority of the Cabinet, was accompanied by a flurry of new policy announcements, most of which have been overshadowed by the ongoing debate around Brexit and unprecedented scenes in Parliament.
The Chamber has made it a priority to cut through the white noise of Whitehall and focus on those issues which really have an impact on local business, working with our Business Policy Committee, International Trade Club and Responsible Business Forum as well as local partners.
HS2 and Northern Powerhouse Rail
Voice of Business Providing a true, trusted and authentic voice for our members.
Responding to announcements relating to the future of HS2, Chamber CEO Paul Cherpeau, outlined the Chamberâ€™s position in the local media, reflecting both the national Chamber position as well as that of the Combined Authority, that a connected North investing in both HS2 and Northern Powerhouse Rail represents an outstanding opportunity to catalyse further
economic growth in the Liverpool city region. The Chamber continues to support the view that improving infrastructure is an investment, not a cost, and that it is in all our interests for the private and public sectors to reiterate our support for a better connected Northern region to ensure that we maintain and improve our regionâ€™s competitive advantage for the attraction of inward investment, trade and talent.
Connectivity within the city region The Chamber was delighted to facilitate a dinner with Stagecoach as part of a series of national events they are holding. The dinner brought together business representatives from a wide range of sectors looking at issues which impact on the attractiveness of the city region as a place to live, work, study, visit and invest â€“ all of which impact on our ability to deliver sustainable and
inclusive economic growth. The feedback has been extremely positive and we are planning to hold similar events, which allow members to discuss key issues with decision makers and delivery partners. We are currently developing our events programme for 2020 and would welcome input from members on those issues which impact most on their business.
City Centre Connectivity Scheme We are so delighted to report that, following the consultation we covered in the last edition of Well Connected, revised plans have been announced which will retain some peak time bus services to the major commercial districts around Dale Street, James
Street, Lord Street and Hanover Street. We are waiting to see the detail but it is encouraging that the concerns of business, highlighted by the Chamber, have been acknowledged. Thanks to those members who took part in the survey!
You can read about other policy initiatives, including our work around schools engagement and Brexit elsewhere in the Magazine. If you would like to find out more about the policy work of the Chamber, including our engagement with the Combined Authority, Liverpool City Council and key stakeholders, please contact Michelle Cameron, Senior Policy and Communications Advisor. firstname.lastname@example.org
Weâ€™re here to help you buy, rent, sell and manage the places you love across Liverpool.
0151 703 3703 16 Duke Street, L1 5GB www.redwing.co.uk
SP Energy Networks is preparing for zero carbon transport across Liverpool City Region Our exciting new innovation project CHARGE will, for the first time, merge transport and electricity network planning to create an over-arching map of where EV charge points will be required and where they can be best accommodated by the electricity grid. SP Energy Networks is sponsoring the two events below in Liverpool over the next few months, please come along and find out more about how we can work with you to prepare your business and home for Electric Vehicle Charging Points and other low carbon technologies as we move to a zero carbon future
GREEN GB & NI Smarter Tomorrow
Green GB Event 5th November 2019 Mann Island Exhibition Atrium and Cunard Building Liverpool
23rd and 24th October 2019 M&S Arena Exhibition Centre Liverpool F2 F3 F4 F5 F6 G1
Climate Change: local solutions to a global issue As the global call for action grows louder, politicians across the world are looking urgently at ways in which we can all address the full impact of climate change, not only on the environment but also at the social, political and economic level.
Helping Businesses Go Green Low Carbon Eco-Innovatory (LCEI) works with small and medium sized businesses across the Liverpool City Region to help them go green. A partnership between Liverpool John Moores University, Liverpool University and University of Lancaster, LCEI connects businesses with world-class university expertise and facilities, helping to develop innovative low carbon products, processes and services. Working with more than 250 businesses since 2015, they provide wide ranging support, covering everything from research and development, feasibility studies, product testing and carbon calculations, to exploring ways to re-use waste or a whole-business energy assessment. Being eco-friendly is often low on the list of priorities when it comes to running a small business, but more and more SMEs are now looking for help to reduce their carbon footprint as they recognise the business benefits. Making a commitment to being low carbon can give you a step up in bidding for contracts, supplier relationships and lead generation and help build a positive reputation for your company.
There are many ways you can reduce your carbon emissions, and every little helps!
Top Tips to Go Low Carbon… • Energy Check. Start reducing your carbon emissions with free Carbon Footprint Profiling from LCEI which looks at your energy use, your buildings, your processes and more and includes advice on low carbon options. • Re-think Waste. Is there a byproduct of your operation that you have always thought was not recyclable? We can help you explore ways to repurpose, reuse or recycle waste that would otherwise have gone to landfill. • Research and Development. Got an idea for an eco product or service? We can help you test and refine your plans with university labs and expertise. • Innovation! The best way to really go low carbon is to get innovative. Give your teams the opportunity and freedom to get creative. Explore new low carbon ways of working, manufacturing your products or delivering your services.
‘Being eco-friendly is often low on the list of priorities when it comes to running a small business, but more and more SMEs are now looking for help to reduce their carbon footprint as they recognise the business benefits.’ 14
Ged MacDomhnaill Managing Director, Climbing Hangar
The Climbing Hangar The Climbing Hangar is a national climbing chain that is putting sustainability at the heart of its growth plans. They approached Low Carbon Eco-Innovatory for help as the plastic holds used at their centres are currently not recyclable and have to be changed regularly to maintain safe climbing. Across the UK, around 100,000 tonnes of plastic climbing holds are sent to landfill each year and the LCEI is exploring options to extend their life and reduce waste. “The support that we are receiving from LCEI is critical because sustainability is at the heart of our expansion but the R&D is far beyond our expertise, they have been brilliant in helping us find where science meets commercial needs.”
In the Liverpool city region, public and private sector partners are already taking action delivering innovative projects including investment in greener public transport (with a new fleet of state-of-the-art trains and hydrogenpowered buses rolling out from next year), building a 600km network of walking and cycling paths and developing proposals to become the UK’s renewable energy coast.
can do and in November the Metro Mayor is hosting the first Environmental Summit for the Liverpool city region “Towards a Green Future”, to set out the challenges facing the city region as well as shining a spotlight on the ‘Year of Environment’ 2019 and its achievements so far.
There is much more however that partners, including the business sector,
Extreme and unpredictable weather conditions present major challenges
Further information on the Year of the Environment can be accessed here: http:/ /yoe2019lcr.org.uk/
and companies will have to adapt to growing regulatory, environmental, and consumer pressures. By taking effective action now however, businesses can turn risk into a competitive advantage and those actions do not need to be costly or complicated to have a positive impact. Creating a greener Liverpool city region, supporting sustainable economic growth, is not only good for the environment – it is good for business too!
Putting their best foot forward Chamber members WSP, the engineering and professional services consultancy, is celebrating the ongoing success of the Cycling and Walking to Work Fund (CWWF) Programme aimed to connect people with employment and apprenticeships across the Liverpool City Region (LCR).
• Walking is carbon neutral and one of the most sustainable forms of travel available.
One of the world’s leading engineering professional services consulting firms, with an office of 200 employees located in Liverpool City Centre, WSP embedded a team of Business Support Officers working with 45 companies to help employers and their employees adopt a new way of thinking about their commute journeys.
Helen Cumiskey, from WSP explained: “The CWWF was a very exciting and ambitious pilot scheme to be involved in from the beginning. Many strands of CWWF activities have environmental benefits whilst supporting the region’s economic growth through improving access to job opportunities and embedding sustainable transport as a responsible business strategy.”
As part of the programme, the Knowledge Quarter (KQ) Liverpool Walking Guide was produced to celebrate World Environment Day, which highlighted some simple messages: • Walking is a great form of exercise with significant health and well-being benefits • The Guide encourages people to see new places and landmarks in our iconic city centre whilst contributing to healthy and active travel
The guide is available via the following link: https:/ /www.kqliverpool.co.uk/ news/knowledge-quarter-liverpoolwalking-guide/
WSP’s top tips to businesses who want to support staff in cycling or walking, include: 1. Join the Cycle to Work scheme, with tax-free loans to employees to buy bikes. 2. Install or upgrade facilities for people walking or cycling to work in your premises including secure bike parking, showers and lockers.
3. Ask members of staff to be workplace walking /cycling champions and support them in encouraging colleagues to walk or cycle to work and meetings (where safe) during the day.
For further information contact Helen Cumiskey email: Helen.Cumiskey@wsp.com Tel: 0151 331 8283 www.wsp.com/en-GB
‘Many strands of CWWF activities have environmental benefits whilst supporting the region’s economic growth through improving access to job opportunities and embedding sustainable transport as a responsible business strategy.’ 15
Bloom Fresh thinking Thrive Prosper Blossom
Liverpool company Construction Impact Framework (CIF) leads the way in Progressive Procurement Public-sector partners across the North West are choosing to procure capital projects with CIF safe in the knowledge that public-sector monies are re-invested into projects/ initiatives that have social impact. Earlier this month we caught up with Phil Bridges, founder of The Mind Map to see just how CIF impacts on the Voluntary, Charitable and Social Enterprise sector. We asked Phil to reflect on The Mind Map journey and the role CIF has played (and will continue to play) in The Mind Maps sustainability; here are Phil’s thoughts: “I founded Liverpool based mental health organisation The Mind Map after experiencing OCD and anxiety as a young person. Reflecting on my youth as an adult made me realise how the support I needed wasn’t quite there. After embarking on a career in communications, I began to realise I wanted to combine my love for writing with a desire to make life easier for young people by helping them to talk about their feelings and access support. Three years ago, I completed
a year-long social entrepreneurs course before joining an innovation cluster which included Liverpool John Moores University and the NHS. This allowed me to advance The Mind Map offer by gaining valuable insights from young people on what they felt they needed. A small lottery grant funded our website and we are working to promote a ‘New Normal’ where people can talk about their emotions, as comfortably as they’d talk about last night’s game or the latest TV series. Part of our strategy also includes increasing access to mental health services for young people as well as training organisations in Mental Health First Aid. I met Sara Lawton, the Director of CIF during our launch event never foreseeing the part CIF would play in our future sustainability. By commissioning works for Mental
First Aid Training with Universities across the North West, CIF has been instrumental in us training students and staff in Mental Health First Aid. The commissioning of these works means The Mind Map growth has been fast forwarded significantly in terms of the types of clients we’ve been able to work with. As well as helping small charities to sustain CIF are also facilitating the delivery of holistic support in one place - awareness raising, counselling, signposting to free services and Mental Health First Aid training. “ Sara Lawton, Director, CIF stated “We do things differently at CIF and our re-investment of public monies reflects our ethical way of working whilst providing tangible value for the publicsector. It is an honour to be able to help organisations like The Mind Map to continue with the great work they do.”
‘I founded Liverpool based mental health organisation The Mind Map after experiencing OCD and anxiety as a young person. Reflecting on my youth as an adult made me realise how the support I needed wasn’t quite there.’
Paul’s journey into paid employment
Liverpool IPS Service
Mersey Care NHS Foundation Trust’s Liverpool Individual Placement Support employment service (IPS) has been working with people with mental health difficulties for over twenty five years. The service has recently been through a fidelity review whereby all aspects of our service delivery, quality and standards have been addressed by the national governing body. We were delighted that our service has retained its ‘Centre of Excellence’ standard with an ‘Exemplary’ rating, the highest award achievable! Our IPS Employment Advisors are embedded in our community Mental Health and Early Intervention Teams providing a service to anyone registered with a Liverpool GP and under the care of secondary mental health services. We also manage IPS services in Warrington, Halton and our new service in the Wirral will be operational a little later in the year. This is Paul’s inspiring story At 48 and a former drug addict, Paul faced a choice of watching his new born son go into care – or fight for sole custody. He’d met Jack’s mum at an addiction recovery group, but they parted ways when the baby was born. With social services considering taking Jack into care Paul, by then drug free, made his decision.
“He was four weeks old when I took him home. I’d never even held a baby. But I couldn’t risk losing him. I was terrified, but I knew I had to take responsibility for my actions. I’d never done that before, but it wasn’t about me now.” He’s made a home and a life for him and Jack. His long term ambitions were always to help people to avoid the lifestyle that so nearly killed him – and to get a job so he could be a good role model for his son. On the school run one morning he passed Life Rooms at the former Walton Library. “I was feeling lost at home without Jack. I’d heard about it and thought I’d give it a go.” Paul was empowered by sharing his story. His own childhood was that of a loner who moved around leaving him with no roots and few friends. Gang culture was rife. Paul was ‘befriended’ by older boys and drawn into petty crime and drugs. “I WAS JUST WAITING TO DIE” “I didn’t like it but I wanted to please people - and I knew I’d be ridiculed if I refused. None of them were bad kids, we just craved excitement.” As time went on I wasn’t living, I was just waiting to die. The recovery group helped me
get clean. But when you stop using drugs you have to look at defects in your character, see who you really are. Walton Life Rooms gave Paul new direction. After taking part in recovery courses he became a volunteer, leading an addictions support group at Walton Life Rooms and volunteering with Mersey Care’s Criminal Justice Liaison Team, helping people going through courts, probation or prison. With the support of the Liverpool IPS service he’s fulfilled his biggest ambition – he’s started work. He is now a Support Worker for the Criminal Justice Liaison Team where he started as a volunteer. “It’s what I’ve always wanted. My own dad looked after me. My mum died two days before Jack was born but I feel she’s looking over me. Now my son will have his own role model.” Our IPS service also works with employers of all sizes supporting people with mental health back in to competitive paid employment. If you are an employer and would like to work with our team please contact Neil Tunstall, Operations Manager, email: email@example.com or mobile: 07972101853
Urban Cookie Directive Steve Todd, Technical Director at Mashbo, looks at what the ePrivacy Regulation means for city region businesses. If you thought your data compliance worries were over with GDPR, chances are you - and your business - might not be familiar with the ePrivacy Regulation. Put simply, the ePrivacy Regulation is an EU law on personal privacy and data protection, which is due to be approved in 2019. Its purpose is to ensure “respect for private life, confidentiality of communications and the protection of personal data in the electronic communications sector” and will replace the current ePrivacy Directive. This directive is more commonly known as the ‘cookie law’ and is responsible for cookie consent pop ups on websites that we’re all familiar - if not completely fed up - with.
In many ways the regulation will be a stronger version of the ‘cookie law’. It will render the familiar “accept all cookies” banner unsatisfactory in terms of gaining consent. In some cases it will even override the GDPR with regards to electronic communications. Once the directive becomes regulation, it will automatically become legally binding in all EU nations. But what when will that happen and what will that mean practically for businesses in the UK? ePrivacy regulation: What do I need to do? The details of the proposed regulations are still being discussed by the EU Commission, EU Parliament and EU Council, there is no set date for the official regulation
• While first party cookies for purely analytical purposes are expected to be exempted from the rule, cookies from external services such as Google Analytics or Facebook may not be exempted • Browsers will need to contain cookie controls and users must choose those settings as part of the installation process But what about Brexit? Will we still need to adhere to the new regulation if we leave the EU on 31 October 2019? In short, yes. If the ePrivacy Regulation is adopted and becomes law during the transition period that is due to last until 31 December 2020 (but may continue to 2021 or even 2022), it will automatically become UK law, so putting plans in place now will keep your business ahead of the game. Keep an eye on mashbo.com for future updates on the ePrivacy regulation.
Connect Support Growth Ambition YouTubeStrategic and Creative Strength KitchenSynergy join forces to
host special YouTube business event On Tuesday 13th August YouTube - in partnership with Liverpool’s Creative Kitchen - held a special panel discussion event at Avenue HQ, giving attendees the chance to learn about how they can use YouTube to support their business growth and marketing. The Chamber was delighted to support the event which featured a joint panel and discussion, designed to share valuable YouTube platform knowledge and tips, that was attended by over 50 professionals and business entrepreneurs from across the creative, digital and tech sectors in Liverpool. Speaking at the event was Lucy Banks - YouTube’s Head of Content for Brands for Europe, Middle East and Africa. Lucy, who studied at the University of Liverpool who provided attendees with commercial insights from the platform alongside tips and advice to help inspire Liverpool’s next generation of creative business leaders. Also in attendance were Andy Castell (1.4 million subs) and Lucy Wood (181,000 subs) - two prominent YouTube creators from Liverpool who have successfully built businesses and communities through their individual YouTube channels; FIFA Creator Andy, better known as AJ3, uses his channel to post animated and entertaining pack openings and FIFA battles against the biggest members
of his community, and has worked on branded content campaigns with the likes of XBOX, Dominoes and Nike. His most recent work has seen him host the Coca-Cola and Premier League trophy tour. Meanwhile, Lucy Wood discusses important topics on her channel, such as body image and self-confidence, using YouTube to build and grow a positive and supportive community. She also creates entertaining and lighthearted content around her university degree, along with shopping hauls, fashion trends and her travels. They shared information on how they got started, their experience on the platform, how they’ve grown their communities, and how they’ve successfully been able to leverage commercial success. Lucy Banks, Head of Content for Brands - EMEA, commented: “Having studied at the University of Liverpool, it’s been fantastic to return to the city where it all started for me. Liverpool is a thriving and rapidly growing centre for creativity and business growth, so it
was a real pleasure to share valuable YouTube advice, knowledge and insights with such an array of talented business leaders from across the city. We hope the event will equip them with plenty of knowledge to use YouTube as a valuable business and marketing platform in the future.” Mashbo Managing Director and Founder of Creative Kitchen, Gavin Sherratt, said: “Today’s event showcased just how powerful video content can be when properly leveraged and how YouTube can be used to grow and develop businesses and communities. Andy and Lucy are fantastic examples of the talent that is thriving in the Liverpool City Region. Creative Kitchen was established to provide businesses of all sizes access to knowledge sharing and best practice, so bringing a global company of YouTube’s stature to Liverpool and connecting the brand with the incredible businesses and organisations that we have in the city has been a real honour for us. We’re looking forward to seeing the expertise shared at the event being put into practice.”
‘Today’s event showcased just how powerful video content can be when properly leveraged and how YouTube can be used to grow and develop businesses and communities.’ Gavin Sherratt, Mashbo Managing Director and Founder of Creative Kitchen
Post-Brexit regulation and global competitiveness barriers concern Liverpool trading businesses
The club, hosted on this occasion by Domino UK in Bootle, discussed their specific concerns and challenges pertaining to Brexit and specifically the difficulties of preparing an uncertain post-Brexit trading environment in such a short period of time.
Liverpool Chamber of Commerce members have expressed their continued frustrations at the implications of a rapidlyapproaching ‘no-deal’ Brexit at its latest International Trade Club meeting. Whilst expressing determination to prosper amid the future trading environment, members identified commercial challenges caused by potential trade barriers, currency fluctuations and tariffs as major potential obstacles for maintaining and improving the existing price competitiveness of their products and services. Regulatory challenges were also detailed by participants amid uncertainty in different sectors of industry that are dependent upon specific kite marks and accreditations for which continuity is not guaranteed in the event of a ‘no-deal’ Brexit. Chamber CEO Paul Cherpeau said: “The Chambers have been consistent in our contention that avoiding a messy and disorderly exit from the EU is necessary to ensure ongoing continuity of trade and economic health. Amidst
the political pantomime in Westminster, internationally-trading businesses of all sizes, and their supply chains, face substantial adjustment costs to prepare for an unknown trading environment just six weeks from now. They are also facing regulatory and competitive pressures for which they require both an immediate and longer term solution. “In our conversations with business about Brexit, it is becoming increasingly clear that Brexit preparedness must be matched with support for ‘postBrexit preparedness’. Government must enable businesses to have the capacity to build consumer pipelines in new markets, deal with cashflow implications amid the new trading environment and maintain an appropriate level of human resource capacity and talent to maintain standards of quality.”
The club received presentations from the Department for Business, Enterprise and Industrial Strategy (BEIS) and the Department for International Trade (DIT) regarding the political timeline of the impending Brexit withdrawal and the preparatory activity businesses should be undertaking to mitigate their risk. Chair of the Chamber’s International Trade Club, Denis Sowler of Tithebarn Ltd, commented: “The Club meeting was an excellent opportunity to receive information from government about the current preparations for Brexit and for them to hear first-hand some of the specific concerns and challenges that are being faced by Liverpool City region businesses.” The Chamber’s International Trade Club is a quarterly meeting of Chamber members who trade internationally and meet to discuss pertinent issues and challenges faced in their trading environment. The club provides qualitative insight and information for the Chamber’s policy and advocacy work which supplements the quantitative evidence obtained through its trade survey programme.
‘In our conversations with business about Brexit, it is becoming increasingly clear that Brexit preparedness must be matched with support for ‘post-Brexit preparedness’.
INTERNATIONAL TRADE AND CUSTOMS approvals support and assistance
ERDF New Markets and Export Growth Programme Receive funding up to £3,500 for your export strategy… Liverpool Chamber of Commerce is once again able to support SMEs who wish to start exporting, or expand their current export sales. Support is available to companies based within the Liverpool City Region and is aimed at helping businesses to discover their export potential or finding their way in new unexplored markets.
‘Recognising a company’s export
The programme offers a financial subsidy designed to aid companies who wish to generate growth and jobs. Typically the funding can help support costs such as flights, accommodation, Trade Fair costs and attendance on overseas trade missions. This list is not exhaustive and we’ve supported a wide variety of organisations actioning a wide variety of ‘export plans’ so please don’t hesitate to contact us and have a conversation about your plan.
The scheme should be taken as a first step towards a long-term plan to increase international trade. Recognising a company’s export potential can help prepare for sustainable growth and hopefully contribute to the prosperity of the Liverpool City Region area and create new job opportunities.
Liverpool City Region
This support is delivered alongside the Chamber’s Export Club, Export Documentation, Accredited International Trade Training, networking and Brexit preparedness events. To discuss the programme or for more information on export support in general contact firstname.lastname@example.org
help prepare for sustainable growth and hopefully contribute to the prosperity of the area and create new job opportunities.’
Are you implementing specific Customs facilities or applying for specific regimes and status? Authorised Economic Operator (AEO), Inward Processing (IP), Customs Warehousing (CW) and Approved Exporter (AE) status. These require significant training in import and export documentation and procedures, especially from a Customs perspective. Lack of awareness and competence can severely prejudice the chances of traders being approved for any of the above facilities. In order to enable traders to complete the application for and approval of the above facilities the Chamber work with partners to provide support and assistance in this process. • Initial Audit, Risk Analysis and Report on existing Trader activities concerning Customs Documentation, Procedures and Internal Import/Export Record-Keeping, • Ongoing remedial work to implement any Customs documentation and procedures necessary to meet with the approval of HMRC • Training, where appropriate, in Customs documentation and procedures • Final audit to verify completion of remedial work For information on any of the above contact email@example.com
25 years of MSIF and the Liverpool City Region
Maray opened their new Royal Albert Dock premises earlier this year thanks to a £120k Investment from MSIF
Founded in 1994, MSIF are based in the heart of Liverpool City Centre; providing funding and support to SMEs across the wider region, North West and North Wales. With over £185 million invested to date, in excess of 2,225 businesses, MSIF is set to continue its path to becoming the ‘go-to’ funding provider for the LCR. Over their 25 years of service, MSIF has worked with numerous entrepreneurs in Start Ups, growing, and established companies to help achieve their aspirations and ambitions. Due to their wealth of experience, connectivity across the region, and access to multiple funds, [including their own and funding from European and British Business Bank derivatives], MSIF boast a simplified and tailored-level of service for every business they have worked with by taking the complexity out of funding options. As they have grown in recent years, MSIF have expanded their remit of service by extending their operational channels of support to the Liverpool City Region. In 2017, MSIF launched the Finance Hub to act as a holistic approach to the ‘access to
finance’ movement. Through the hub, MSIF have been able to support, coach and source funding for any type of business which is looking to start and to grow. As it approaches two and a half years in operation, the Finance Hub has supported nearly 1,500 businesses and individuals, to best prepare themselves for both starting capital, and/or additional funding. Alongside the Finance Hub and the main body of business, MSIF also proudly lead the LCR Angel Network. Founded in March 2018, the LCR Angel Network was brought to fruition by partners Brabners, Grant Thornton’s – Grow with G, and MSIF. The launch of the network was delivered to help create growth and drive opportunity by bringing together Angel Investors and aspiring businesses alike. MSIF recognised the lack of co-ordinated Angel events across the city region and sought to further support the local economy by introducing additional investment opportunities to the city region. The network has now held 6 events, resulting in multiple rounds of funding into several businesses. To say MSIF has had a positive impact on the local economy is an understatement to their achievements. Initially launched as a service to the city-region to inject much-needed funds into local businesses, MSIF has gone above and beyond to support and deliver to the SMEs of the LCR; working with a diverse portfolio of companies and multiple key partners across the professional services sector.
After a continuous working relationship with Studiowide Ltd, MSIF were able to further support the business for the development of their second operational arm, The Immersive Learning Studio.
As MSIF gear up to celebrate 25 years of service to the Liverpool City Region, we reflect on some Unity of their biggest achievements to date, what they Togetherness Equal are currently working towards and what the future Multiply has Proliferate in store for MSIF and its team. Connect
Going forward, MSIF looks to grow, expand and achieve by continuing to support the businesses of the region and the wider North West. MSIF will continue adding value to SMEs; from early-stage support from the Finance Hub, to deal-flow and extensive postinvestment support delivered by the experienced MSIF team – differentiating themselves from the competition with their extensive support, staying with businesses ‘all the way’. Paul Cherpeau, CEO of Liverpool Chamber, commented on MSIF’s milestone; “MSIF was established to provide essential investment funding to businesses in Merseyside at a time when the local economy was experiencing difficulties. The Chamber was one of the original guarantors and continues to provide support through an enduring relationship, and shared vision, to ensure our business community has access to the necessary financial support required to grow our economy. Now, twenty-five years after its formation, we can reflect proudly on MSIF’s achievements and its readiness for the future.” John O’Brien, Chairman of MSIF stated; “This is a very exciting time for MSIF. What we have achieved over twentyfive years, with the businesses we have supported, the
relationships we have built and the impact we have had on the local economy, is something we are very proud of. We have a unique and personalised approach to our investees; as we look to the next twenty-five, we envision MSIF going from strength-to-strength; further delivering much needed support to the SME businesses of the Liverpool City Region.” If you are growing, beginning or acquiring your own business, and would like to work with MSIF, visit www.msif.co.uk or contact 0151 236 4040
Paul Humphray of MSIF and Mike Smith, MD of Open Media after securing £400k to expand their services.
‘Going forward, MSIF looks to grow, expand and achieve by continuing to support the businesses of the region and the wider North West’.
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Growth Flourish Bloom Fresh thinking Thrive Prosper Blossom
Dock deal is fit for a king Liverpool City Council has bought 600,000 sq ft of prime waterfront land at Kings Dock from Homes England for £1. On cabinet approval the local authority acquired the freehold interest for the nominal sum to help trigger a new multi-million redevelopment programme. The purchase follows the endorsement of a 2017 Masterplan and Planning Brief for the remaining development plots on Kings Dock to be transformed into a vibrant leisure-based mixed-use destination. The city council is now expected to seek expressions of interest from developers and operators by November. The council already holds the majority of the Kings Dock estate under three 999 year leases, incorporating venues such as M&S Bank Arena, the Convention Centre, Exhibition Centre Liverpool and Pullman Hotel as well as several plots of vacant land, including the former waterfront car park which was demolished following a fire on New Year’s Eve two years ago.* Purchase of the freehold is part of the council’s strategy for the continuing renaissance of the city’s iconic waterfront. It is estimated that the
ACC Liverpool complex has generated a £1.6bn economic impact for the city since its creation in 2008 – and close to £200m in the last year alone. Alongside Kings Dock, Liverpool’s waterfront is subject to several transformational projects including the redevelopment of Festival Gardens along the south of the Mersey shoreline, a new Cruise Liner Terminal, the 10 Streets Creativity District, the £5bn Liverpool Waters scheme and potentially a new football stadium for Everton Football Club in the north at Bramley Moore Dock. Mayor of Liverpool Joe Anderson, said: “The transformation of the Kings Dock from a car park to a major tourist and leisure attraction has been one of our great success stories and has helped to fuel the Liverpool Powerhouse.
“Our iconic waterfront demands a world class offer and we have a masterplan to ensure that continues to happen at Kings Dock – so we continue to attract the biggest names in entertainment, the biggest brands in the conference sector and millions of tourists from around the world supporting thousands of jobs. “This transaction for £1 ensures the future direction of the site and our intention is to market the sites as soon as possible by seeking expressions of interest this autumn. “Liverpool’s waterfront has blossomed over the past decade but we are not finished yet – the next phase of development at Kings Dock will arguably be more transformational than what we have already achieved. Its growth will also help further cement the city’s growing global reputation as a great city for investment, leisure and to visit, work and live in.” * A new £30 million multi-storey car park is currently under construction at Kings Dock. Built by contractors Willmott Dixon the 1,434 space car park, to be operated by the council, is scheduled to open in Summer 2020.
‘Our iconic waterfront demands a world class offer and we have a masterplan to ensure that continues to happen at Kings Dock – so we continue to attract the biggest names in entertainment, the biggest brands in the conference sector and millions of tourists from around the world supporting thousands of jobs.’
A new cancer centre for the North West in 2020 Supporting patients on their cancer journey, from diagnosis through to treatment and recovery, we provide access to the latest treatments, including proton beam therapy.
Across our UK network of centres, our consultants, specialists and staff provide an all-encompassing cancer care service. Treatments and services include imaging, chemotherapy, immunotherapy, radiotherapy, proton beam therapy and ongoing supportive care.
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All our registered centres undergo a registration inspection by the independent healthcare regulators of each country (Healthcare Inspectorate Wales, Care Quality Commission) to ensure that the quality and safety of services meet the required standards of care. In addition, ongoing inspections are undertaken, and where these have taken place, full reports are made available on our website.
Togetherness Equal Multiply Proliferate Karen is UK country manager Connect for WPP, the worldâ€™s largest
marketing services group, and Chairwoman of MediaCom, the largest media agency in the UK. She will be the keynote speaker at the Liverpool Chamber of Commerce Annual Dinner and Awards in November when she makes her visit to Liverpool.
1. Can you give us a snapshot about your current roles? As well as my Executive roles as U.K Country Manager for WPP and Chairwoman of MediaCom in U.K and Ireland, I am an external advisor to the UK Government Civil Service. I was appointed Race Equality Business Champion by the UK Prime Minister in 2018 and in February 2019 I was appointed as a Non-Executive Director for the UK Cabinet Office. I am a Non-Executive Director of Creative England, a board member of the Creative Industries Federation, and I am part of the Department for International Trade GREAT Private Sector Advisory Board. I am also a MOBOs Trustee, Chancellor of the University of Portsmouth and a Trustee of The Sussex Royal Foundation.
2. What are your objectives for the businesses you lead?
Avengers Assemble! Lessons in leveraging the power of diversity to build world class teams from Karen Blackett OBE, renowned global leader and advertising industry trailblazer. 26
I firmly believe that creativity is fuelled by diversity of thought. This leads to business success and ultimately growth. However, unless talent from all walks of life has the opportunity to rise, shine and contribute, then we cannot unlock true creativity and the best ideas. Hence, my focus is to drive growth by developing truly diverse and inclusive teams where people can bring their whole selves to work. Teams that reflect Modern Britain. Teams that are creative, dynamic, vibrant and win. In order to do this, a focus must be on eradicating inequality and widening the door so that talent can shine. Itâ€™s a commercial imperative.
3. The advertising and media landscape is changing at an incredible pace – how do you adapt and lead continuous change? The Marketing and Communications Industry is going through structural change. The amount spent on marketing investment as a proportion of total revenue has remained at approximately 11% - 12% over the last 5 years according to Gartner. However, how that Marketing Investment is spent has changed significantly. CMO’s not only need to focus on Communications, but also Commerce, Customer Experience and Marketing Technology. I have created a Client Council at WPP in the U.K to understand what growth looks like for our clients over the next 5 years and the barriers to getting there. It is then my role to ensure we are evolving to help meet those needs. Ensuring we deliver what our clients need to grow, means ensuring we recruit and retain talent from a broad and diverse range of backgrounds. My focus is to create integrated and diverse teams that are multigenerational, as well as with a wide range of specialist skills.
4. Is what you do now, what you set out to achieve in your career? I have always been curious about people, what influences their behaviour and how you create behaviour change. At the same time, when I was growing up, I loved the tv ads as much as the programmes. I was fascinated by the entire process and would try and come up with better ideas and think about targeting and placement. The work that my industry creates influences popular culture and can influence cultural norms. Hence, working with diverse talent and harnessing creativity is what really drives me. I will not accept inequality and will always champion talent, ensuring talent (from whatever background) has opportunity.
5. Who has been the biggest influence on your career and why? I talk a lot about having sponsors and cheerleaders in my life and all of whom have helped me in my career. Sponsors are those people who saw my talent having worked with me on a project. They are more senior than me and could talk about what I am capable of, in the rooms that I did not have access too and advocated for places on project teams or for the next role. Sponsors have included Sue Unerman, Chief Transformation Officer at MediaCom, Jane Ratcliffe, former Chairwoman of MediaCom, Nick Lawson, Global COO, MediaCom. My Cheerleaders come from a wide range of backgrounds. We have met at work, at events, at conferences and found that we have a shared experience and chemistry. I cheerlead them as much as they cheerlead me. They are the people that know me inside and out, are the people that put a hand on my back to push me forward or lift me up when I fall. I have also had a Life Coach (Adrian Green from Pressurepoint) for over 15 years who has been invaluable in helping me with self-belief and being able to articulate my ambition and take control of my career.
6. What was the most important advice you were given? From my dad; Learn, earn & serve. He also told me I have two ears and one mouth and to use them in that proportion!
7. Businesses cite talent as their most important asset and the most difficult to acquire. How important is assembling the right talent and what are your tips for attracting talent? I often quote my 9-year-old son with regards to talent, as the right team is like assembling The Avengers Assemble – diverse, each person with
a unique superhero power and working together as a team. A true celebration and appreciation of difference and recognising each other’s strengths. To attract talent, you must be open to where talent can originate from, create programmes to allow talent to experience your company and culture, ensure the culture is inclusive and progressive so that that talent stays and develop careers at your organisation. Use tech and specialists to help attract diverse talent.
8. Why was establishing the apprenticeship at MediaCom so important to you? If my Industry is going to continue to grow, it needs to reflect Modern Britain in its make up and attract the best talent. My industry has been limited in where we recruit from - a handful of Universities. Universities that are not particularly diverse. Whereas 7% is the national average in the U.K for people to have been privately educated, in my industry 31% of senior leaders have been privately educated. Due to the cost of attending University, it is not an option for everyone. If we only recruit from Universities, we are running the real risk of a future talent shortage. The Apprenticeship was the first for my Industry sector, and I am proud that so many agencies have also introduced Apprenticeship schemes.
‘The Marketing and Communications Industry is going through structural change. The amount spent on marketing investment as a proportion of total revenue has remained at approximately 11% - 12% over the last 5 years according to Gartner.’ 27
come from a BAME background. The accolades and awards mean that others can see it and believe it is possible for them too. I hope that it widens the door.
11. What is your leadership style and philosophy?
9. What advice would you give to a youngster embarking upon their own career today? I would quote my dad here – You have two ears and one mouth and use them in that proportion. Really listen so that you can learn and then speak up. Be interesting and interested, and network when you can. Magic can really happen when you connect different parts of your network. Every time you broaden your network and make it as diverse as possible, new opportunities can arise that can help you, your organisation and others. Most importantly though, never give up. You must be resilient. Things will not always go according to plan and that’s ok. Learn from it. Never say “I can’t”. Replace it with “I can’t….. yet”.
10. You’ve been awarded accolades for your success in business and your championing of diversity – how important are these to you? I want to create successful, vibrant businesses that win and grow. Attracting and retaining the right talent is key to this success. It’s a business imperative. The accolades and awards are always humbling, as I am simply doing my job. I know its important because I can help other women, ethnic minorities and those from a normal working-class background believe that success comes in all forms. In my industry only 8% of senior leaders
I work incredibly hard and I expect this from those who work with me. A good work ethic is paramount for me. My parents were first generation immigrants from Barbados and my work ethic derives from them. However, I do firmly believe in managing my work-life blend. Work is life and life is work and you need to know how to blend the two. I have a coaching style of leadership, and lead from the front, middle and behind moving between the different positions. Emotional Intelligence is also key. EQ is 7 times as important as IQ, hence I tend to gravitate towards those leaders where others will follow. Smart, focused and great people managers.
12. You have built an incredible career in some very large UK businesses, what would your advice be to smaller businesses and SMEs looking to grow? When I started at the agency that is now MediaCom, there were 65 people in one London office. Today, there are over 1,300 people at MediaCom operating in 5 U.K offices. To create growth, it starts with attracting and keeping the right people. Diverse, dynamic and creative people that can work as a team – build your Avengers Assemble. You need to develop an inclusive culture where people feel that they belong. Behaviours are as important as competencies.
Collaborate. We have grown as MediaCom and as WPP through collaborating and working closely with other larger organisations. We formed and cultivated relationships that were mutually beneficial. When you are a smaller business, you have the ability act as a Skunkworks to the bigger organisation.
‘This interview with Karen Blackett is part of a wider series of #extraordinaryconversations - a strategic partnership between The Extraordinary Club and Liverpool Chamber of Commerce. The Extraordinary Club are passionate about bringing big brands and global leaders to the region to provide new opportunities, create new conversations and inspire businesses to unlock their true extraordinary potential. Find out more on our Twitter @TExtraordinaryC’ 28
A unique collective of global brands and cutting edge innovators.
Thursday 14th November 2019 18.30 - 23.00 Thursday 14th November 2019 18.30 - 23.00 Liverpool Football Club, Anfield Stadium Liverpool Football Anfield Liverpool Chamber of CommerceClub, Annual Dinner & AwardsStadium is one of the most prestigious black-tie business events in the cityChamber region. of Commerce Annual Dinner & Awards Liverpool is one of the most prestigious black-tie business events in the city region. Book online at www.liverpoolchamber.org.uk email firstname.lastname@example.org Book online at www.liverpoolchamber.org.uk or call 0151 227 1234 email email@example.com or call 0151
HEALTH & WELLBEING
New cancer centre to
bring cutting edge cancer treatments to Liverpool Proton beam therapy is a type of radiotherapy that delivers heavily charged protons in a more targeted manner to reduce damage to peripheral tissue and organs. Its high precision and ability to stop at a defined point means that it reduces potential long-term side effects.
A brand-new cancer centre that will bring the latest and most advanced cancer treatments to Liverpool is nearing completion and is set to treat cancer patients in 2020. The Rutherford Cancer Centre North West, located in the Knowledge Quarter in Paddington Village, Liverpool, will offer chemotherapy, immunotherapy, radiotherapy and proton beam therapy. It will become the fifth centre in the UK to offer proton beam therapy in what is a major milestone for cancer care in the UK. The centre is the latest in a network of Rutherford Cancer Centres throughout the UK operated by Rutherford Health Plc, which introduced proton beam therapy to the UK last year through its centre in Wales. Since then, two more Rutherford Cancer Centres have been built in Reading and Northumberland. In addition to offering pioneering proton beam therapy, the new centre in Liverpool will be the first cancer centre in the UK to offer MR Linac built by Elekta, a highly advanced imaging system that can precisely locate tumours.
There are more than 90,000 cancer patients in the UK who require radical radiotherapy, according to Rutherford Health Plc, at least 10% of these patients – the figure accepted throughout Europe - could be better treated with proton beam therapy. Rutherford Health Plc hopes to make proton beam therapy accessible within a 90-minute drive of 75% of the population. Janine Melia-Moran, centre manager of the Rutherford Cancer Centre North West, said: “This will have wide-ranging implications for cancer care in Liverpool. Patients who require advanced cancer treatments will no longer have to make arduous trips to receive the treatment they need and will enjoy a world-class patient care experience.” “This is an extremely exciting time for cancer care in the UK. Just over a year ago, there were no cancer centres in the UK offering proton beam therapy, now our Liverpool centre will be the fifth centre to offer the treatment.
In addition to pioneering treatments such as proton beam therapy, our centre will have highly advanced imaging systems which are critical for treating cancer, including the MR Linac from Elekta which will be a first for the UK. The provision of the MR Linac system in Liverpool will prove transformative for cancer care in the region and it highlights the status of Liverpool as a fast-emerging hub for life sciences and cancer care in the UK.” The Rutherford Cancer Centre North West will begin treating patients with chemotherapy and immunotherapy services in 2020, followed by radiotherapy and proton beam therapy. The centre will be capable of treating 500 patients a year with proton beam therapy alone. For further information please visit therutherford.com or call 0800 210 0402. Janine Melia-Moran, Centre Manager, Rutherford Cancer Centre North West
‘This is an extremely exciting time for cancer care in the UK. Just over a year ago, there were no cancer centres in the UK offering proton beam therapy, now our Liverpool centre will be the fifth centre to offer the treatment.’
Togetherness Equal Multiply Proliferate Connect
HEALTH & WELLBEING
Helen Christian Office Manager Face for Business.
Improve Staff Well-Being, Productivity and Efficiency via Clever Outsourcing Well-being in the workplace and staff retention seem to be two of the biggest challenges in an office environment as the demands on growing businesses increase. We need to improve our return on investment, but in the majority of cases are unable to employ more staff to help to achieve our annual targets. Bearing this in mind, we also want our staff to be happy in their place of work and businesses can often struggle to find the right balance of workload, especially when certain tasks are specifically unallocated. There are a number of ways in which you can outsource to alleviate pressures in your business. You can outsource marketing, accounts, HR or hire a virtual assistant to help during peak periods in your line of business. You can also use the services of a virtual receptionist whose sole purpose is to answer calls on behalf of other businesses. An endlessly ringing telephone can cause so much distraction and can be the bane of someone’s existence if it
is their responsibility to answer these inbound calls. Even though telephone calls can cause annoyance, most businesses still rely on phone calls for new business opportunities and to maintain a great standard of customer service. So how do you ease the pressure off your staff, maintain your resource budget, and yet increase revenue? As we mentioned in the Spring 2019 edition of Well Connected, business outsourcing or being ‘business agile’ is a great way of increasing profit and productivity. It is also an unseen element of staff well-being. Your staff will not want to be interrupted by nuisance sales calls or general enquiries. They will want to progress with their projects,
complete their tasks or have meetings or planning sessions without being interrupted by the phone. So why not help them achieve their full potential and outsource your calls in confidence to people that thrive on exceptional customer service? Putting your calls in someone else’s hands can be a daunting option to consider, but with Face for Business we proactively encourage our clients’ to listen to their calls to see just how well their calls are being answered. If you are able and confident enough to outsource your calls to a service that thrives on answering the phone you are gaining a solution to some of your staff wellbeing concerns.
‘We want our staff to be happy in their place of work and businesses can often struggle to find the right balance of workload, especially when certain tasks are specifically unallocated.’
HEALTH & WELLBEING
When The Clatterbridge Cancer Charity held their Women Against Cancer lunch in May, it was the start of something truly special Host Leanne Campbell put out a plea to the women at the event, to step forward and become a Woman Against Cancer, part of a new leadership group with an aim to change the future of cancer care in Merseyside and Cheshire. Now, just four months later, this incredible group of women, which includes business leaders, entrepreneurs, renowned artists and local female professionals is about to embark on an ambitious campaign to raise £1m for The Clatterbridge Cancer Charity. ‘ The group, which held their first meeting at Merebrook House in September, heard from cancer specialist Carlo Palmieri about his work
in breast cancer research, and the aim to introduce gentler treatment options for patients. Inspired by his words, and a well known ‘gentle’ brand, the women will soon launch The Fairy Million.
top performing cancer hospitals with its incredible pioneering work. It’s a privilege to work with you and I am excited to see what we can achieve together.”
There’s still time to get involved and become a Woman Against Cancer. The group brings together women to work together, approach their own networks, make introductions, encourage company adoptions for the charity and help to inspire others to make a donation.
Next year The Clatterbridge Cancer Centre opens the doors to Liverpool’s first cancer hospital and with it, a world of opportunity.
Women Against Cancer Founding Patron Sue Weir, Chief Executive of ‘Medicash says, “I am delighted to be Founding Patron of this group which I know will grow to be a force for good, supporting one of the UK’s
‘The group brings together women to work together, approach their own networks, make introductions, encourage company adoptions for the charity and help to inspire others to make a donation.’ 32
Carlo Palmieri tells the group about his work
While one in two UK people will be diagnosed with cancer in their lifetime, it’s a tough reality for the people of Merseyside and Cheshire that deaths from the disease are 20 per cent higher than the national average. By building the best hospital they can, and investing in current services, Clatterbridge is truly transforming cancer care in our area and it’s groups like Women Against Cancer that can really make the difference. For more information about becoming a Woman Against Cancer, contact Maureen Ellison on 0151 556 5566 or firstname.lastname@example.org
Connect Support Growth Ambition Strategic Strength Synergy
HEALTH & WELLBEING
More and more businesses investing in the health and wellbeing of their workforce Liverpool based health insurer Medicash saw its premium increase by £1.9 million in 2018 as it sold 69,000 new policies in the year. This growth has been driven by a surge in demand from employers looking to provide an everyday healthcare solution for the whole of their workforce. In its annual results, just released, Medicash announced that at the end of 2018 it covered 244,589 policyholders and had paid in excess of 400,000 claims across the year. Commenting on the results Medicash Finance and IT Director, Andy Roberts, said: “We are delighted with these results which reflect the hard work of everyone in the business. 2018 represented our eighth consecutive year of strong policyholder growth and 2019 is on course to be even stronger. “Maintaining our focus on IT and technology, our App has gone from strength to strength and is now the main way our customers submit their claims to us. As well as streamlining the claims process for our customers, we continually invest in our IT infrastructure which enables us to maintain the lowest operating costs in the industry.
This allows us to pay a high proportion of premiums back to our policyholders through their claims and ensures the business grows in a sustainable way.” Paul Gambon, Sales and Marketing Director at Medicash added: “It’s great to see businesses are still investing in the health and wellbeing of their employees. There has been a big drive in employee wellbeing over the last 10 years and companies are more aware than ever that they need to look after their employees, not just physically but psychologically as well.
“Companies don’t just have a duty of care; they want to look after their employees as well. Medicash gives them the tools to do just that, allowing companies to promote health and wellbeing across their entire workforce, and more and more companies are seeing the positive results.” In March Medicash acquired the health, wellbeing and safety training provider Health@Work, who also own the nationally recognised Workplace Wellbeing Charter accreditation scheme.
‘Companies don’t just have a duty of care; they want to look after their employees as well. Medicash gives them the tools to do just that, allowing companies to promote health and wellbeing across their entire workforce.’ 33
World-class experts when you need them At Spire Liverpool Hospital you’ll see a leading specialist in as little as 24 hours. We also have a Spire GP service, making it simple for you and your family to see one of our private GP’s.
Fast access to diagnosis and treatment You don’t have to wait to see one of our specialists, because less waiting means less worrying.
Over 300 treatments Get access to hundreds of tests and treatments, some of which you can only have privately.
Advanced technology We use the latest, most advanced technology and techniques to get the best outcome for you.
Book to see an expert today Search ‘Spire Liverpool Hospital’ Call 0151 522 1881 Interest free finance – 0% representative APR available See our website for the exact treatments at each hospital. Timings given are indicative, actual timings may vary based on consultant and tests required.
FUNDING THAT’S MORE ON YOUR WAVELENGTH The funding solution for growing SMEs Only by fully understanding a business’s ambitions can we provide a funding solution that’s right for its specific needs. It’s why we’ve built a team of experts across the UK ready to engage with you and your clients in person. It’s how we’ve helped fund businesses with more than £350 million so far – with a further £800m standing by. Whether your clients are looking to fund growth, an acquisition (including Management Buy Outs or Buy Ins), capital expenditure or refinance existing loans we share the same goal: helping UK entrepreneurs realise their potential.
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Visit thincats.com or call 01530 444 061 ThinCats is a trading name of Business Loan Network Limited (BLN). Registered in England & Wales No. 07248014. BLN is authorised and regulated by the Financial Conduct Authority (No. 724062).
VLDB join the Liverpool Chamber as Strategic Partners
VLDB are excited to announce their partnership with the Liverpool Chamber. Bringing their decades of experience and passion for innovation to Merseyside businesses, VLDB hope to support Merseyside companies to best utilise their data. We live in a data driven world, which can at times be intimidating issues of data management, security and application are rarely out of the news. However, VLDB look forward to helping companies in Merseyside understand the ways that data is an asset, rather than a liability. VLDB are a database consultancy based in St. Pauls square in Liverpool’s business district, providing expert data services to clients and companies across all sectors of business, from finance and leisure, to retail and telecommunications. Their project history involves company tasks as diverse as CRM, analytics, client retention, economic scheduling and forecasting, as well as specialised, hands-on technical training, for UK, European and US customers. VLDB commented: “We intend to make the most of this prestigious partnership in order to benefit from the expertise and knowledge of members of the chamber, and look forward to contributing ourselves towards improving business standards, developing best practices and representing the interests of Liverpool’s commercial community.”
vldbsolutions.com email@example.com +44 (0) 345 257 0137
Meet Koukash’s Celebrity chef duo Marc and Clare Lara Here at Koukash Bar & Grill, we are extremely proud to host celebrity chef duo, Marc and Claire Lara to the Koukash family. Claire is celebrated as the first female winner of BBC’s MasterChef ™ ‘The Professionals’ in 2010 before she went on to teach some of the finest upcoming kitchen talent in the North West. In her spare time, Claire also offers her expertise as a Freelance Chef, where she brings her talents to people’s kitchens.
The couple’s love of food and cooking turned in to a true love for each other 15 years ago whilst working together in Parisian Michelin star restaurant, Sofitel. The Duo have cooked for an array of celebrity clients and their services have been requested and enjoyed for private dining by the Queen of England.
Head Chef Marc’s French flare and Mediterranean heritage accompanied with development Chef Claire’s experience makes for a delicious recipe in the kitchen.
The pair have also worked together at Liverpool’s London Carriage Works and Panoramic 34, just amongst the fantastic restaurants they have served within their 40 years’ combined experience in the industry.
‘The Duo have cooked for an array of celebrity clients and their services have been requested and enjoyed for private dining by the Queen of England.’
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ASK THE EXPERT
Alex Barnes, managing Director of AJ Barnes Financial Planning
Ask the Expert?
What it means to have a financial plan and why it’s important. “If it sounds to be good to be true, it probably is” is a good mantra to keep in mind when it comes to selecting a financial tool. As a Financial Adviser with over a decade of experience I’ve lost count of the number of “get rich quick” schemes that have been brought to me by clients asking for my opinion. However, my answer is always the same – make use of your tax allowances, take a long-term approach and stick to your plan are the keys to success. Make use of your tax allowances It was Benjamin Franklin who said “...but in this world nothing can be said to be certain, except death and taxes” and whilst I empathise with Ben I would also say that there are genuine tax breaks given to you by HMRC there to be used and our advice would be to use them. If this be through the use of a pension plan to save for the long term, ISA’s for the medium to long term or by setting up a Relevant Life Plan as a tax efficient way to provide death or serious illness benefits for beneficiaries – these are perfectly normal ways of saving on a whole host of taxes from corporation tax, personal taxes, national insurance and many more. Given the recent Pension Freedoms reforms given by George Osborne Pensions have become an attractive long-term investment tool to potentially grow your money and can also provide
immediate tax savings to you and your company. It should be stressed these are not “tax avoidance” schemes but much simpler and easier to use plans promoted by the government. Take a Long-term approach The soothing tonic to the unregulated “get quick rich” schemes I have been asked to consult on would be to separate out two key definitions – investment and speculation. The latter being akin to a gamble and the former being our chosen path. The twists and turns in Brexit negotiations, slower global growth, and the trade war between the US and China were just some of the challenges that had the potential to unnerve investors on a daily basis. Regrettably, those issues look set to dominate the agenda for some time to come. But a look back over the past shows that, while the reasons for it vary, short-term market volatility is normal and, for good fund managers, presents an opportunity to buy into companies that now represent potentially better value but by taking a long term approach you can “tune out the noise” of short term volatility and deliver a very healthy return in the process. Stick to your plan A good financial adviser understands their clients. They know their current
financial situation, their goals, their aspirations – but more than that – they work with their clients continually on their business and their home finances to deliver. An ongoing trusted relationship with your financial adviser is crucial to your success. Being able to confide in your adviser and run ideas collaboratively past them will allow your plan to grow and develop as you do. A financial adviser does not necessarily need to be in an expert in your field, but they should be appropriately qualified and regulated and you should never feel rushed or hurried into decisions by them. Time taken in developing your plan is vital and you have to feel comfortable with your adviser – after all, you are going to be seeing them for potentially the rest of your life! The value of an investment with St. James’s Place will be directly linked to the performance of the funds selected and may fall as well as rise. You may get back less than the amount invested. The levels and bases of taxation and reliefs from taxation can change at any time and are dependent on individual circumstances We are really passionate about good financial planning so feel free to get in touch: firstname.lastname@example.org www.ajbarnesfinancial.co.uk
AJ Barnes Financial Planning Ltd is an Appointed Representative of and represents only St. James’s Place Wealth Management plc (which is authorised and regulated by the Financial Conduct Authority) for the purpose of advising solely on the Group’s wealth management products and services, more details of which are set out on the Group’s website www.sjp.co.uk/products.
ASK THE EXPERT
Ben Beetham Director of Partnerships Inspired Energy plc
Ask the Expert?
A guide to SMES negotiating energy contracts Energy is an essential part of running your business, from powering your IT systems to heating your offices. However, the reality is that small businesses across the country are battling with the threat of rising energy costs. Ben Beetham, Director of Partnerships at Inspired Energy plc briefly explores some of the basics you should consider when negotiating your energy contracts.
2. What length of contract should I go for? A question you’re likely to come up against is whether you should you lock into a business energy rate for a longer period of time or go for a shorter rate with less of a commitment. Understandably your business has its own distinct energy requirements, so it’s essential you choose a supply contract that suits your needs.
1. Starting point - Can I do this on my own?
3. I’ve secured my energy contract, what’s next?
Setting up a new contract or switching supplier as soon as you move into your premises can make a big difference to your bills, however obtaining the best prices for your business energy requires skill.
As a busy business owner, it’s only natural that once you’ve secured your energy contracts, you focus on the more immediate tasks at hand. Whilst this makes sense initially, failing to maintain a close eye on the sector over the duration of your contract could result in a big surprise as your renewal date approaches.
We recommend that you utilise the services of an independent energy consultancy like Inspired Energy plc who will take all the hard work out of the procurement process for you.
Due to recent changes implemented by Competition and Markets Authority
(CMA), microbusinesses who haven’t agreed a new contract will no longer be automatically rolled over, but will instead be subject to out of contract (OOC) rates once your current contract ends. This means you will be charged extremely high prices until you secure your new contract. 4. Do you want to lower your business energy bills? As a member of the Liverpool Chamber of Commerce, you are entitled to a free energy assessment through our recommended utility partner, Inspired Energy plc. This no-obligation service provides peace of mind at no cost; either confirming that your energy and utilities are performing well, or unearthing the ways that they may be costing you money unnecessarily.
Interested? Visit www.inspired-referral.co.uk call 01772 689 250 or email email@example.com to find out more.
The time is now to serve the community with work-based qualifications At the end of 2018, Walton Flooring Centre began working with an external consultant from Liverpool College, to understand how they could impact on the community by offering flooring installation as a recognised qualification. The catalyst for this had been mentoring delivered by Managing Director James Harper and his team to the students at All Saints School, Kirby. During the time spent with the students they had shown a genuine interest in developing a career in the flooring industry. The support offered by the consultant was invaluable and helped cement the need for the course. It also gave the business a much clearer understanding of how to gain accreditation and meeting the standards of Ofsted. When a trade body becomes involved in the process of developing a new qualification, there can be quite a few hurdles to overcome. At present, it seems a large proportion of funding is being used to qualify people in trades where there is no real shortage, like beauty and decorating. A qualification like flooring installation needs a business to be on board to offer the work-based part of the course. That is why Walton Flooring Centre is leading the way in making this happen. A trial course has now been launched in partnership with Liverpool College and the business. Two apprentices began their training this September, with the work-based elements being completed under the instruction of a Walton Flooring Centre installer. Combined, the outcome for each apprentice will be a time-served qualification, together with the experience of working for an established flooring company who offers a great working environment to its employees. The first official cohort of 12-15 students are currently being recruited, to begin the course in September 2020. This is a great accomplishment for the business, one they are extremely proud of. The reason why Managing Director James Harper is so passionate about this is for two reasons, one being the need for talent in his own business and the other to give opportunities to those who might not ordinarily be able to achieve a qualification or work placement via their own means. Walton Flooring Centre is placing itself at the heart of the community, with an emphasis on All Saints School, to help shine a light on talent in the region.
“It’s our responsibility to give talent a reason to stay in the city.” Last month saw architects officially placed on the UK’s shortage of occupation (SOL) list, following changes to immigration law, giving people coming to the UK to work as architects priority in securing a Tier 2 work visa, over occupations not on the list.
Adam Mokhtar Co Director ArchiPhonic For architectural design firms like Liverpool-based ArchiPhonic, this will allow easier access to a global talent pool, which is essential in helping industries like architecture, property and construction in the city region to thrive and grow. However, when it comes to plugging the skills gap in the architecture industry, bringing in international talent isn’t the only approach. “The UK as a whole has been experiencing a dire shortage of architects, with the struggle being even greater for businesses in the north. The bright lights of London and the south have long been a threat to recruitment and retention in cities like Liverpool,” says ArchiPhonic Co-Director, Adam Mokhtar. “It’s much easier to find work in our nation’s capital and as such it attracts many of our industry’s best. However, we have found those that do stay in Liverpool tend to have a passion not just for their career, but for the city as well, which is reflected in their commitment and quality of work.” “What’s more the north is now picking up pace and Liverpool in particular is being recognised as an economic hub with
significant potential, attracting investors from all over the world. It’s getting easier to recruit. But as employers in the city, we have to contribute to the wider development of our industry in the north. It’s our responsibility to give talent a reason to stay here.” Supporting the development of new talent in the sector has been at the heart of ArchiPhonic’s values since the company’s inception almost seven years ago. Co-Directors Adam and Dave Banister are both LJMU alumni and their business has maintained a relationship with the School of Art and Design, mentoring new students in the university’s architecture department. The firm has also recently committed to becoming RIBA Architecture Ambassadors, as well as partnering with The PLACED Academy, a social enterprise committed to connecting young people with opportunities in place making careers and introducing local businesses to fresh, new talent. Adam said: “Our partnership with PLACED helps us to engage with young people who could one day be architects or technicians or designers for ArchiPhonic. We want them to realise early on how many opportunities there are in the city. “PLACED paves a way into our sector for young people from diverse backgrounds and helps to raise their aspirations. As interest and investment in the city grows, it has never been more important to give young people the support and skills they need to break into the sector.”
A business with a clear vision for supporting people into work In 2015 when Nationwide Management Services began trading it took eight months for Development Director, James Battle to secure his first contract. Since then he has successfully grown to a 250 strong team of security officers. When employing this amount of people in roles that are not always highly paid attracts a wide-range of candidates, not always matched correctly for the role, due to a lack of training and experience. The Nationwide Management Services business works to help those who want to work but who might not get the chance due to a lack of support. James genuinely believes that every person deserves an opportunity to be able to enhance their lives through employment and training. That is why today James makes it his first priority to seek out individuals from a wide-range of backgrounds and minorities to consider his business as a place of employment, in a range of security roles. The business is proud to employ socially excluded individuals who today are enhancing their own lives and contributing back in to society. He feels that with his business success comes the ability to help others, impacting further on those who have a desire to conform but need a helping hand in doing so.
To formalise this belief and his approach, and to reach further into the community, James founded Nexus, a CIC established in December 2018, created to enhance the lives of the socially excluded. Being a CIC assists him in accessing potential service users, together with gaining necessary support from the public and private sector. The broader aims of Nexus in the future are providing free education, support and training in the following areas: • Confidence building through sport • Building pride and life skills • Building resilience • Empowering parents, children and families • Protecting future generations • Building trust in the business community To learn more about the work delivered by Nexus, contact James Battle to understand further how you and your business can become part of supporting the future generation into work, education and training.
Nexus CIC 76-78 Norfolk Street, Liverpool, L1 0BE Tel: 0800 0351 965
LEARN WITH Home Matters Programme A toolkit to help tenants secure and maintain their tenancy
‘The Nationwide Management Services business works to help those who want to work but who might not get the chance due to a lack of support.’ 41
Fresh thinking Thrive Prosper Blossom
What’s fuelling your business?
Steve Lloyd, Director
Think of a car built for success, it possesses an appearance which catches the eye, a driver that knows where they are taking it and is fully competent steering it in whichever direction serves as the very best route to destination. Now lift the bonnet and see the all the parts in all the right places primed and ready to run efficiently along its journey. But then put the wrong fuel in it, how far would it get you? Let’s look at running a business the same way, a facility fit for purpose and striking on first impression, a strategic and visionary CEO who drives best practice at the forefront of their mindset. You open the doors to find a workforce trained and wholly competent on how things will need to be operated, but the culture simply does not flow through the ranks. The engine is clogged with things like toxic behaviours, a lack of responsibility, a workforce that doesn’t want to be there. How far can this company move forward and grow? Creating the right culture for your business is paramount. The analogy I use is a simple enough one to comprehend but the implementation is where many businesses fall short on delivering against it. Though you can break each section down, no one particular element can work effectively without the other, whether that be by having a fit for purpose workplace to function from, the right leadership to
drive the numbers forward or a highly skilled workforce that deliver against the ongoing challenges and pitfalls that lie on the road ahead.
individual as well. We spend a large chunk of our life in work, making people smile whilst they are doing their jobs is a must for me.
Ultimately it is the strength of your culture that determines your all-round capability.
The trick to creating a healthy culture is to value people and pass over that sense of belonging. This doesn’t happen by accident but there are simple things you can do to move you forward on the journey. You hold the keys to unlocking the performance of your people and making your business fire on all cylinders.
To create one that is positive and buoyant you must ensure the buyin of all your people and create a sense of ownership and pride in what they do. This responsibility is a gift to your people, and it is what inspires them to go the extra mile. Whether it is answering the phone at 5:02pm on a Friday afternoon to help that customer in need or making the call to that complainant before they go to a competitor. If you thought about your job as CEO as solely being to generate a sense of belonging, a purpose in what your people do and how they go about doing it, what would you do differently? Creating freedom within a framework for people to operate in is key. It may appear like small things but appreciation and support along the way is massive! They are all vital ingredients in progressing your people not only professionally but as an
Put simply, good culture is simply good fuel for your business - fill the tank up and watch the business go! Bamboo by HM (previously HM Growth) is a group of experienced directors coming together as a Virtual Board on a mission to help every business be better.
Find out how they can help you drive your business forward at www.youarebamboo.com
‘The trick to creating a healthy culture is to value people and pass over that sense of belonging.’
Wates boosts business development team as growth continues
Leading contractor, Wates Construction, has appointed Claire Bennett as Business Development Manager for North West and North Wales, becoming the latest in a line of team changes as the business eyes continued growth. Claire joins the business from MDA Consulting where she was Business Development Executive responsible for exploring new markets and developing new client relationships across Manchester, Birmingham and Newcastle. The appointment comes just two months after Dave Saville took the helm as Business Unit Director for the region, which was closely followed by the internal promotion of Sarah Seabright to the role of Framework Manager. In her new role with Wates, Claire will be responsible for identifying new opportunities in the business’ core public and private sector markets, including education, commercial and high rise residential. A Journalism graduate of Liverpool John Moores University, Claire has held a number of publishing, journalist and brand building positions for a range of media and production companies.
“Relationships are king in our industry and their strength is fundamental to creating an environment for collaborative working and I very much look forward to the success Claire will bring to our business as we move forward with our regional growth strategy.” Claire added: “Wates has a longstanding reputation as a trusted and expert contractor in the region, which makes my new role one that I can embrace with confidence and enthusiasm. I am very proud to join such a strong team and look forward to the emerging opportunities available to us and to contributing to the business’ ongoing success.”
Dave Saville, Business Unit Director for Wates Construction, commented: “Claire’s diverse career has given her a wealth of experience in identifying a business’ strengths, understanding clients’ needs and objectives and ensuring that both of these things align to form a robust business development strategy.
Nationwide Fencing Supplies specialises in solutions Nationwide Fencing Services business is very driven when it comes to competing with the big players in the industry. They are making real waves when it comes to the installation of acoustic timber fencing and free-stand hoarding products. For the past twelve months, they have been developing these products in-house, to be able to enhance their service offer. In doing this, they have to understand clearly the needs of their customers while producing a solution that is of superior quality and cost-effective. The business development team work together with their on-site manufacturing team to ensure they can deliver a product that is financially viable for both the business and the customer. These two new products are not being officially launched until October this year and have already been earmarked for numerous projects in the UK and an extremely prestigious one, based in Cyprus.
is a bundle of Christmas Spirit, Weddings & new Recruits Savvy Hotels, the newly branded independent small accommodation group consisting of The Richmond Hotel and Sleep Eat Love Posh-tel both in Hatton Garden, Liverpool and The Townhouse Chester are in preparation for the exceptionally busy Christmas period with an array of newly appointed senior team recruits, already setting their pace with record breaking 2019 Christmas figures already. Richmond, to the popular vegan nights at Love Thy Neighbour within Sleep Eat Love to our Christmas Parties – which I can say have been such an easy sell with my network, simply due to The Richmond’s past reputation with their All-Inclusive Christmas Parties – such great value.’
By putting their heart and soul into product development, it is a real testament to their efforts, when they are being sought after by customers the length and breadth of the UK and being recommended and referred to those in Europe as well. For managing director Paul Farrell, he freely admits that he loves what he does, by delivering a project on time and with a seal of approval from the customer, there is no better feeling for him, even after 25 years in the trade. Nationwide Fencing is committed to service over profit. Product development can be costly and take time, but for the team, they have to get it right so they can continue to compete at the highest level. Everyone in the business is genuinely excited about what next, due to what has already been achieved in the last two years, from a growth and product development perspective. Paul comments – ‘our business has to be about innovation and responding to the needs of the customer. Because we won’t compete on cost where quality is sacrificed, we invest in the production of our own high-quality products, coupled with a great customer service experience. Our business is built on relationships, collaboration and trust. We aspire to be the best in the business for this’.
Headed up by Steven Hesketh, CEO, Savvy Hotels have recently appointed Laurie Finegan & Sarah Kelly as their new Group Revenue & Group Sales Managers collectively. Both now settled in, are making great headway into the properties seeing record on the book stats for their all-inclusive Christmas Parties at the Richmond Hotel – seeing an impressive 25% increase up on confirmed bookings year on year – testament to the ladies’ solid network within the city. Group Sales Manager Sarah Kelly says ‘I am very excited to be part of the Savvy Hotel Team. It’s great to be able to offer something for every budget and requirement – our three venues give such a great variety of experience and product. Already I’ve witnessed the award-winning Weddings here at the
Additional to the ladies joining us, we have also welcomed Jay Harris to the team, a highly experienced Wedding & Events Specialist – already adding his flair to The Richmond on the back of their newly refurbished William & Kane Suite. Jay has fitted right into the team, with Weddings across the city in 2019 being heavily down across most venues, however with 2020 looking to be the year of non-stop weddings. Savvy Hotels has launched itself as Liverpool’s most unique small accommodation provider offering fivestar family friendly service across its 2, 3 and 4 star Accommodation Portfolio! With Christmas just around the corner, have you considered where your office party might be, or even considered an overnight stay during the festive season, with rooms at Sleep Eat Love Poshtel boasting cheaper than a taxi home rates of £20 per night!
Liverpool Hope University’s Business School earns top accreditation Accreditation has been awarded to Liverpool Hope University’s Business School by a globally renowned U.S. business organisation. AACSB International is the longestserving accrediting body for business schools, and the largest business education network connecting students, educators, and businesses worldwide. Its accreditation is so difficult to attain, that only five per cent of institutions across the world offering business degrees at bachelor level or higher have earned it. “AACSB accreditation recognises institutions that have demonstrated a focus on excellence in all areas, including teaching, research, curriculum development, and student learning,” said Stephanie M. Bryant, Chief Accreditation Officer of AACSB International.
“Liverpool Hope University’s commitment to earning accreditation is a true reflection of their dedication - not only to their students, alumni network, and greater business community, but to the higher education industry as a whole. “Today’s students are tomorrow’s business leaders, and the addition of Liverpool Hope Business School to the network of AACSB-accredited business schools will have a lasting positive impact for their institution, both locally and globally.” AACSB accreditation inspires new ways of thinking within business education, and 856 institutions across 56 countries and territories maintain AACSB accreditation.
Liverpool Hope’s Vice-Chancellor & Rector Professor Gerald Pillay, said: “We are proud to join this illustrious global network of AACSB-accredited business schools. “AACSB’s pursuit of excellence and ever-improving standards resonates with our educational philosophy to make a difference for good in the world.” AACSB accreditation provides a framework of 15 international standards, against which business schools around the world assess the quality of their educational services. These standards ensure continuous improvement and provide focus for schools to deliver on their mission, innovate, and drive impact. AACSB-accredited schools have successfully undergone a rigorous review process conducted by their peers in the business education community. It ensures that they have the resources, credentials, and commitment needed to provide students with a first-rate, future-focused business education.
‘AACSB’s pursuit of excellence and everimproving standards resonates with our educational philosophy to make a difference for good in the world.’
WHAT’S ON WHAT’S ON
MARVEL UNIVERSE LIVE!
80s INVASION TOUR 2019
31 OCTOBER - 03 NOVEMBER
MARVEL UNIVERSE LIVE!
80s INVASION TOUR 2019
31 OCTOBER - 03 NOVEMBER
JACK WHITEHALL: STOOD UP
LIVERPOOL INTERNATIONAL HORSE SHOW
13 - 14 DECEMBER
SNOW WHITE AND THE SEVEN DWARFS
28 - 31 DECEMBER
13 - 24 DECEMBER
LIVERPOOL INTERNATIONAL HORSE SHOW
JACK WHITEHALL: STOOD UP
13 - 14 DECEMBER
28 - 31 DECEMBER
Join colleagues and friends at Chamber events and networking opportunities 23
Property & Construction Exchange Lunch
BCC Accredited Export & Import Procedures, get it right
Economic Business Breakfast
Baltic Hub Day
Baltic Hub Day
Carol Service with Professional Liverpool
BCC Accredited Export & Import Procedures, get it right
HMRC Authorised Economic Operator Seminar
Spotlight on Export Preferences
Liverpool Chamber Annual Dinner and Awards 2019
Charity Networking with LCVS
Facebook Digital Training with The Extraordinary Club
Book your place today at www.liverpoolchamber.org.uk firstname.lastname@example.org 0151 227 1234 47
CHAMBER IN THE CITY
Take a look
at the Chamber in action. 2
1. YouTube x Creative Kitchen event with Strategic Partners Mashbo and Head of Content for Brand for EMEA at YouTube, Lucy Banks 2. Strategic Partners and Patrons enjoyed a drink at the Liverpool Gin Distillery for Mediate Legalâ€™s 1850 Club event
3. Transpennine Express spoke at this quarterâ€™s Charity Networking event at the
9 Marriott Hotel about their Transform Grants for local community projects 4. Clockwise hosted a busy September #WellConnected networking event 5. We welcomed Anthea Thomas to the Chamber as our interim Events Manager 6. Strategic Partner A J Barnes Financial Planning hosted a wine tasting event
7. A joint 1850 Club was held with The Mayoral Club which included drinks at Fazenda and a look at some of the World Rally cars 8. Annual Dinner Headline Sponsors Turkish Airlines were taken for a tour of the dinner venue at Anfield Stadium 9. A packed room for our Facebook Digital Skills training with the Extraordinary Club
Chamber staff are here to provide dedicated support for business members of the Chamber. The directory below provides a list of contacts for members should they need to contact us.
Connect Support Thrive.
Paul Cherpeau Chief Executive
Jon Cranston Director of Finance & Operations
Lee Stanley Head of Business Development
Elena Enciso International Trade Manager
Julie Sankey International Trade Executive
Ian Bulmer Programmes & Policy Manager
Sarah Woolley Export Documentation Manager
Helen Gibbons Accounts Manager
Michelle Cameron Senior Policy & Communications Advisor
Melissa Healy Office Manager
Zoe Bleasdale Marketing Executive
Anthea Thomas Events Manager (Interim)
Heather Whitaker Export Documentation Analyst
Richard Smith Business Engagement Manager
Lisa Noon Export Documentation Assistant email@example.com
Conor Williams Business Policy & Engagement Executive
Contact Us : Tel: 0151 227 1234 | Email: firstname.lastname@example.org | email@example.com | | www.liverpoolchamber.org.uk | @LpoolChamber |
5 MINUTES WITH ...
General Manager, Turkish Airlines 1. Introduce yourself – name, where do you sit in the business, and what does the business do? My name is Osman Battal, I am General Manager of Turkish Airlines’ Manchester office and have worked for the airline for more than 25 years.
arrived at work, I hold a short briefing meeting with my staff to ensure everyone is aligned with the day’s objectives. For the rest of the day my schedule is focused on attending meetings with trade or other commercial partners and attending corporate events.
Turkish Airlines is the national flag carrier airline of Turkey and the airline that flies to more countries than any other airline.
4. Who is your role model in business?
We were established in 1933 with just five aircraft, and today have a fleet of 343 passenger and cargo aircraft flying to 315 worldwide destinations across 126 different countries. Our mission to help people widen their world through the wonders of travel.
As part of an aviation initiative kicked off by the Ottoman Empire, he was sent to the aviation academy located in Brooklands, Surrey, in June 1912, becoming one of the two engineering officers in the team who received aeromechanics education.
2. What changes would you like to see to improve or develop your sector? One area that requires improvement is air traffic management, as European travellers suffered more than 16 million minutes of delays due to air traffic management issues from January to October 2018 alone. The current systems must be modernised if airlines are going to continue to deliver in line with consumer demand. Of course, the aviation industry as a whole also needs to improve its carbon footprint. Developments in sustainable fuels, more efficient aircraft and even electric planes, are without doubt the future for our industry. 3. What does a typical working day look like? My working daily routine starts at 6am. I start off by going through my emails to prepare myself for the days action points before I head to the office. Once I have
Captain Mehmet Fethi, the first pilot in Turkish history.
In November 1913, he performed the first VIP flight in Turkish aviation history by carrying Cemal Pasha and Talat Pasha, the notable statesmen of the period. On the same day, he also carried Osman Vehbi Bey, a newspaper correspondent, in the same airplane, and completed the first flight that hosted a civilian and a press member together in Turkish aviation history. 5. Why choose Liverpool City Region? Liverpool is a great city for business and is a location that continues to grow economically at a rate far above the rest of the United Kingdom. For example, it has the highest growth of any combined
authority in England at 3.3%, compared to the average of just 2%. As a result, it’s attracting lots of investment, with a new multi-million-pound city centre scheme recently being announced that will deliver 20,000 new jobs in the coming years. Liverpool is noted for its culture, architecture, and what’s more with great transport links to Manchester and Manchester Airport. We at Turkish Airlines are excited to work with Liverpool Chamber of Commerce and sponsor their Annual Dinner first time. We would like to work closely with both consumers and companies from across Liverpool. 6. What advice would you give your teenage self? I always think of life as a play and we choose our roles. Aviation has always been a passion of mine therefore I would advise my teenage self to choose your desired role and follow your dreams. 7. Where would we find you on your day off? On my days off from working life I focus my time on spending it with my family, helping my children with their homework, taking them to swimming and enjoying fun activities together. Also, whenever I have a clear schedule I like to head to the gym for a regular workout.
‘One area that requires improvement is air traffic management, as European travellers suffered more than 16 million minutes of delays due to air traffic management issues from January to October 2018 alone.’
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Jones Homes in Lancashire
Luxury living is about having it all High specification executive homes in Rufford and Mawdesley.
Latchford Show Home
21st century living in a traditional village setting Roseacre Gardens in Rufford and St Peter’s Park in the neighbouring village of Mawdesley offer a range of beautiful 4 and 5 bedroom detached homes with an exclusive internal specification as standard. Come along and see for yourself what makes a Jones home so special. Visit our Show Home at Roseacre Gardens, or pop along to our sales centre at St Peter’s Park. Show Home and Sales Office open Thursday to Monday 11am - 5.30pm.
St Peter’s Park street scene.
St Peter’s Park
Rufford, Lancashire L40 1SR
Prices and details correct at time of distribution. Images for illustrative purposes only.
Gorsey Lane, Mawdesley, Lancashire L40 3TE
Liverpool Chamber of Commerce Magazine, Latest Local Business Issues, National Business News, Accountancy and Fiscal Management, Business Tr...
Published on Oct 14, 2019
Liverpool Chamber of Commerce Magazine, Latest Local Business Issues, National Business News, Accountancy and Fiscal Management, Business Tr...