WCNW Dec 25

Together, We’re Well Connected Quarterly Business Magazine

THE BIG INTERVIEW

Lucy Quartermaine

WINTER 2025/26

CELEBRATE CELEBRATE CHRISTMAS CHRISTMAS IN STYLE! IN STYLE!

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WELCOME

Welcome to the Winter edition of our Quarterly Business Magazine What an incredible way to round off the year! Our Annual Ball & Recognition Awards was a truly memorable evening, bringing together members, partners, and friends to celebrate the remarkable achievements of businesses across West Cheshire and North Wales. The energy in the room was fantastic, and it was wonderful to see so many success stories recognised. Congratulations once again to all of our finalists and winners, you continue to inspire us with your innovation, resilience, and contribution to our regional economy.

SARAH BAILEY

Contact Matthew Hodgson Churchill House, Queen’s Park Campus, Queen’s Park Road, Chester CH4 7AD t: 01244 669988 e: info@wcnwchamber.org.uk w: www.wcnwchamber.org.uk

The recent Autumn Budget provided much for businesses to digest. While there were some welcome measures aimed at supporting growth and investment, challenges remain around skills, infrastructure, and the cost of doing business. Through our close relationship with the British Chambers of Commerce, we’ve made sure your voices were heard in the run-up to the announcement, and we’ll continue to press for policies that help create the right conditions for business success. Locally, we’re maintaining that momentum by engaging with regional

Advertising and Features Karen Hall t: 0151 236 4141 e: karen@benhampublishing.com Design David Wright t: 0151 236 4141 e: dave@benhampublishing.com

Despite these challenges, 2025 has been a record-breaking year for the Chamber.

We’re thrilled to have reached the highest number of members in our history, a milestone that reflects both the strength of our regional business community and the value that members find in connecting, sharing, and growing together. It’s been inspiring to see so many of you engaging with our events, networks, and initiatives over the past twelve months, your enthusiasm truly drives what we do.

As we look ahead to 2026, our focus remains clear: to support, represent, and celebrate the businesses that make this region such a brilliant place to live and work. Thank you for being part of the Chamber community and for helping us achieve so much this year.

On behalf of the entire team, I’d like to wish you a very happy and successful New Year.

As always, if there’s anything we can do to support your business, please do get in touch on 01244 669988 or info@wcnwchamber.org.uk.

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CHAMBER NEWS

Publisher Ian Fletcher Benham Publishing Limited Aintree Building, Aintree Way, Aintree Business Park, Liverpool L9 5AQ t: 0151 236 4141 f: 0151 236 0440 e: admin@benhampublishing.com w: www.benhampublishing.com Published December 2025 © Benham Publishing Media no. 2147

leaders and MPs to ensure our area’s priorities remain firmly on the agenda.

STRATEGIC MEMBER'S NEWS

PATRON FOCUS

THE BIG INTERVIEW

OUR NET ZERO JOURNEY

GETTING STARTED

Disclaimer The magazine is mailed without charge to all Chamber members and distributed to businesses in the region.

All correspondence should be addressed to the Editor at West Cheshire & North Wales Chamber of Commerce. Views expressed in publication are not necessarily those of West Cheshire & North Wales Chamber of Commerce. Reprinting in whole or part is forbidden except by permission of the Editor. © 2025.

Whilst every effort is made to ensure the accuracy and reliability of material published in this journal, Benham Publishing and its agents can accept no responsibility for the veracity of claims made by contributions in advertising or editorial content.

Benham Publishing cannot be held responsible for any inaccuracies in web or email links supplied to us.

@ChamberWCNW West Cheshire & North Wales Chamber of Commerce /wcnwchamber WCNWChamber

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CHAMBER NEWS

Chamber launches practical new workshop:

Networking Made Easy Building strong business relationships remains one of the most effective ways to open doors, create opportunities, and strengthen your professional profile.

To support members in developing these essential skills, the Chamber is launching a hands-on Networking Workshop designed to help business professionals make every interaction count.

Taking place on Friday 9th January and open to individuals at all stages of their business journey, the workshop offers a practical and engaging introduction to confident, purposeful networking.

Whether you’ve recently started your own venture, stepped into a new role, or simply want to refresh your approach to conversations and connections, the session provides tools you can apply immediately.

Delivered in collaboration with Sales Geek North Wales, the interactive

workshop focuses on starting meaningful conversations, crafting memorable introductions, and learning how to follow up in a way that feels natural and effective. Attendees will work through real networking scenarios in a relaxed, supportive environment, perfect for building confidence before stepping into the next Chamber event.

Aaron Sussex, Director at Sales Geek North Wales, explains their enthusiasm for the collaboration: “Great networking isn’t about being the loudest in the room, it’s about being intentional. This workshop gives people simple, practical frameworks that make it easier to talk about what they do, listen actively, and create genuine business relationships.

We’re excited to help bring those skills to the local business community.”

The Chamber sees the initiative as an important part of its commitment to member development. “Our members want to feel confident walking into any networking environment, and this workshop delivers exactly that,” said Sarah Bailey, CEO of the Chamber.

“By helping people connect with purpose and build stronger professional networks, we’re supporting not just individual businesses but the wider economic health of our region.”

Included as part of Chamber membership at no additional cost, the workshop provides a valuable opportunity to invest in your professional growth, expand your business network, and build connections that last well beyond the event itself. With practical insights, supportive guidance, and plenty of opportunities to put skills into practice, this new workshop promises to become a cornerstone of the Chamber’s development offering.

Book your place via the QR code at the first event on Friday 9th January!

Wylfa SMR announcement brings major investment boost and clean energy opportunity to North Wales The West Cheshire & North Wales Chamber of Commerce has welcomed recent confirmation that Wylfa on Anglesey will be the site of the UK’s first small modular reactor (SMR), describing it as “a transformative opportunity for the region and a major step forward in the UK’s clean energy transition.”

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The Department for Energy and Net Zero announced that the project, delivered by publicly owned Great British Energy - Nuclear and designed by Rolls-Royce SMR, will represent the most significant industrial investment in North Wales for a generation. The development is expected to support up to 3,000 new jobs and bring billions of pounds in infrastructure investment to the region over the coming decade.

Commenting on the announcement, Sarah Bailey, CEO of West Cheshire & North Wales Chamber of Commerce said: “The announcement that Wylfa on Anglesey will host the UK’s first small modular reactor marks a transformative moment for North Wales. This project

represents not just a huge investment in clean, secure energy but also in the longterm prosperity of our region. Thousands of skilled jobs, billions in infrastructure investment, and the opportunity to further establish North Wales as a hub for low-carbon innovation will create ripple effects across our business community for decades to come.

“As we work towards a net zero future, projects like this show how the transition to clean energy can also be a driver of economic growth, resilience, and opportunity. North Wales is uniquely placed to lead the way, combining our industrial heritage, engineering expertise, and commitment to sustainability, to power a cleaner and more prosperous future for the UK.”

CHAMBER NEWS

Celebrating a standout year:

Chamber Review 2025 What a year 2025 has been for the Chamber! It’s been a period packed with growth, energy and incredible support from our business community, and we couldn’t be prouder of what we’ve achieved together.

One of our biggest highlights was reaching our highest ever membership total of 630. Hitting this milestone shows just how strong and connected our region’s business community has

become, and we’re thrilled to welcome so many new faces into the Chamber family.

Engagement has been buzzing all year long. We delivered 145 events and training courses, bringing together over 3,400 guests. From lively networking mornings and practical skills sessions to flagship celebrations, every event showcased the enthusiasm and collaborative spirit that makes our region so special. The feedback has been fantastic, and it’s clear that people genuinely enjoy being part of what we’re building.

Supporting your stories has been another major highlight. Throughout the year we shared more than 300

member news articles, shining a light on the achievements, innovations and successes happening across West Cheshire and North Wales. It’s been inspiring to celebrate your wins and help spread the word.

Alongside all this activity, we continued flying the flag for our members, working with partners and policymakers to champion the issues that matter to local businesses.

As we head into 2026, we’re carrying forward all the positivity, energy and ambition of the past year. Here’s to building on this momentum, and to an even bigger, bolder year ahead for our Chamber community!

West Cheshire Women’s Network:

Looking back on an inspiring 2025 and forward to 2026 As 2025 comes to a close, the West Cheshire Women’s Network remains what it has always been at its core: a welcoming, honest space where women can show up as themselves not as job titles, not as polished corporates, but as people.

Since launching in 2013, and with the ongoing collaboration between Ellis & Co Chartered Accountants and Business Advisers, the West Cheshire & North Wales Chamber of Commerce, and Cheshire West and Chester Council, the Network has grown into a community that connects women on a personal level just as much as a professional one.

What makes these network sessions different is the tone in the room. Our speakers don’t arrive to sell or selfpromote, they arrive to share their journey. They talk openly about their early days, the missteps, the doubts, the turning points, and the personal resilience and grit that got them to where they are.

That honesty doesn’t just inspire; it creates a sense of belonging. Attendees leave not only motivated, but understood.

And 2025 was a standout year.

In March, Helen Tonks MBE kicked us off with her story of building a global business from the ground up. She spoke candidly about operating in a male-dominated field, not from a place of frustration, but from determination and belief in her own path.

June brought Helen Hardy, whose dedication to women’s sport and representation has reshaped the football landscape. Her talk went beyond business growth; it was about community, identity, and why creating space for others matters.

In September, Annabel Turpin, CEO of Storyhouse, offered a refreshingly honest take on leadership, one rooted in creativity, courage, and showing up as a whole person even when it feels risky.

n Helen Tonks MBE presented at the Women's Network meeting in March

Across every event this year, what people took away wasn’t just advice.

It was confidence, connection, and the reassurance that success isn’t linear, it doesn’t have to be shiny to be meaningful. That emotional honesty and integrity is what sets this Network apart, and why it continues to thrive.

2026 Dates Announced •12 March 2026 •18 June 2026 •10 September 2026 •10 December 2026 With new stories, shared experiences, and continued collaboration ahead, 2026 promises to be another extraordinary year. We look forward to welcoming you, old friends and new, to the West Cheshire Women’s Network.

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n Chester Racecourse has secured permission for a landmark development

MEMBERS NEWS

Chester Racecourse gets the green light for landmark development Chester Race Company is pleased to announce that Cheshire West and Chester Council has granted planning permission for a proposed landmark project at Chester Racecourse.

The permission covers proposals for a new year-round Hospitality Building designed to accommodate up to 1,000 guests, as well as a state-of-theart Facilities Hub on Saddlery Way. The plans outline approximately 5,000 square metres of development across two sites, with the intention of supporting the future ambitions of Chester Racecourse as a leading venue for racing, hospitality, and events.

The scheme includes a hospitality building, designed by Kay Elliott, that is intended to provide a contemporary space for guests and potentially support Chester as a destination for conferences, exhibitions, and major events. The proposals also incorporate a series of suggested infrastructure improvements to the Roodee, such as enhanced drainage systems, and aim to achieve a ‘BREEAM Excellent’ sustainability rating, reflecting Chester Race Company’s ongoing commitment to environmental responsibility.

Additionally, planning permission has been granted for a Facilities Hub on Saddlery Way, designed by Lovelock Mitchell. This complex is planned to bring together essential operational and support functions, including offices, catering facilities, maintenance and

storage areas, and staff amenities, with the aim of enhancing efficiency and modernising back-of-house operations at the racecourse.

Louise Stewart, Chief Executive Officer of Chester Race Company, commented: “We are delighted that planning permission has been secured for this project. This represents a significant step in our ambition for Chester Racecourse and the benefits it can bring to the city.

The plans offer the potential for first-class facilities, modern infrastructure, and sustainable design for the future. While this is a major milestone, we recognise that there is still much work ahead to finalise the proposals and achieve board approval, which will be essential to move forward successfully.”

Further updates will be shared as the project develops.

Layer 4 drives digital transformation for growing group of coach travel operators Layer 4 Limited has been leading the digital transformation of The Coach Travel Group since August 2024, helping to unify IT systems across the group to improve efficiency, collaboration, and cybersecurity.

Tackling Early IT Challenges At the start of the journey, each business in the group operated on different technology platforms, causing inefficiencies and limiting collaboration.

Layer 4 was already supporting one of the businesses in the newly formed group, Alpine Travel, by successfully hosting their management software in the cloud. This early engagement positioned Layer 4 to deliver a seamless digital environment across the group and manage the integration of later acquisitions.

Supporting Business Growth Since its launch in June 2024, The Coach Travel Group has grown rapidly, acquiring multiple coach travel operators. Layer

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n Layer 4 has helped drive digital transformation at a Coach Travel Operators

4 has integrated each new acquisition into the group’s Azure Virtual Desktop (AVD) and Microsoft 365, ensuring smooth operations from day one. To date, fourteen businesses have been successfully integrated.

Azure Virtual Desktop and Microsoft 365 Implementation for Connected Operations Most recently, the Layer 4 team were onsite at the latest acquisition, Lucketts Travel, to move them from the full Google suite and Amazon Web Services (AWS) hosting environment to Microsoft. The implementation of the groups AVD and

Microsoft 365 has provided Lucketts Travel with: • Access to centralised operational tools and resources • Enabled seamless collaboration between the teams across the multiple sites • Strengthened cybersecurity and data protection • Provided greater flexibility for remote and modern working conditions “We’re thrilled to finally share our role in The Coach Travel Group’s digital transformation,” said Mark Hill, Managing Director at Layer 4. “By unifying and modernising their technology stack with Azure Virtual Desktop and Microsoft 365, we’re enabling teams across the group to work securely, efficiently, and collaboratively from anywhere.”

“Layer 4 was identified as a key partner for us from the very start,” said Andrew Luckett, CTO at The Coach Travel Group.

“Their expertise in cloud systems and IT integration has made it possible to bring together fourteen businesses so far, and we have full confidence in their support as we continue to grow.”

CHAMBER NEWS

Celebrating Excellence:

Five Chamber members named regional winners at the British Chambers of Commerce Business Awards The West Cheshire & North Wales Chamber of Commerce is proud to celebrate the outstanding success of five of its members, each announced as a Regional Winner at the prestigious British Chambers of Commerce Business Awards 2025.

Farrall’s Group – Regional Winner: Green Innovation Business of the Year

HRGO Recruitment – Regional Winner: Digital Revolution Business of the Year

Sustainability is woven deeply into the culture of this third-generation family business. Farrall’s Group has made bold strides towards Net Zero, including the installation of a 552kWh solar panel system at its Deeside headquarters and the integration of three electric HGVs into its fleet, an impressive achievement in a traditionally high-emission sector. The company has implemented LED lighting, route optimisation technology, biodiversity initiatives, and comprehensive employee training through the IEMA Pathways to Net Zero Programme. Their commitment is practical, ambitious, and heartfelt, aiming not only to reduce their footprint but to inspire the wider logistics sector, schools, and the community. Winning this award recognises a business that is truly changing the future of green logistics.

HRGO Recruitment has redefined what a modern recruitment experience can look like. Recognising the widespread issue of candidate ghosting, the 68-yearold family business has developed BettyAI, a groundbreaking tool that gives personalised, empathetic feedback to every applicant, nearly 80,000 people in just six months. Built using advanced LLM technology, including ChatGPT, BettyAI provides recruiter-quality insights that improve social mobility, enhance ED&I outcomes, and significantly elevate the candidate experience. Clients also praise the system’s transparency and efficiency.

HRGO has not just introduced a digital tool, they’ve transformed the standard of hiring.

As a leader in advanced electronics and LED lighting manufacturing, Altimex continues to demonstrate impressive growth, resilience, and long-term vision.

Despite global supply chain pressures, the Cheshire-based company has achieved consistent double-digit revenue growth, expanded its operational capacity, and invested heavily in automation and R&D. Beyond their commercial success, Altimex plays a vital role in regional economic development, partnering with schools, colleges, and universities and ensuring that over 85% of their workforce is locally based.

These awards honour the best of British business, those organisations demonstrating innovation, resilience, purpose, and a commitment to making a meaningful difference. This year, our region shines particularly brightly, with wins spanning digital transformation, sustainability, global export success, people-focused leadership, and future economic growth.

Altimex Ltd – Regional Winner: Local Economy of the Future Business of the Year

Their work to nurture engineering talent and increase local supplier spend showcases a business truly committed to building a sustainable, inclusive economy of the future.

Oliver & Co Solicitors – Regional Winner: People and Work Business of the Year Oliver & Co’s transition to a 100%

Employee-Owned model in 2022 has reshaped the firm into one of the most people-focused law practices in the UK. With exceptional retention rates, nearly half the team with the firm for over five years, and an impressive 80% of leadership roles held by women, the organisation stands out for its inclusive, empowering culture.

Their commitment to wellbeing is equally notable, with in-house fitness facilities, active social and CSR programmes, regular mental health training, and a workplace designed to support every aspect of employee life. Learning and development is at the heart of the business, with crossdepartmental training, mentoring, and “Blue Sky Thinking” sessions encouraging continuous improvement. Their approach proves that a people-first culture drives performance, culminating in their highestever turnover last year.

A Message from Our CEO, Sarah Bailey: "These regional winners demonstrate the incredible strength, creativity, and purpose-driven leadership within our business community. Each organisation has achieved something exceptional, not only for their own teams and customers, but for society, our economy, and future generations. We are immensely proud of their success and look forward to cheering them on at the national finals.”

LIMB-art – Regional Winner: Global Britain Business of the Year A remarkable example of British innovation with a global impact, LIMB-art, founded

by Paralympian Dr Mark Williams DBA PLY and Rachael Williams, designs and manufactures lightweight, durable, injection-moulded prosthetic leg covers now exported to over 15 countries. Their deliberate export strategy has driven sustained international growth, with exports making up more than 30% of turnover. From Europe to the USA, Australia, the UAE and beyond, LIMB-art has forged international partnerships while staying true to its purpose: empowering amputees to “stand out and stand proud.” Their products are now even on display in the Vienna Museum of Science & Technology. LIMB-art exemplifies the spirit of Global Britain, blending innovation with life-changing social impact.

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STRATEGIC MEMBERS NEWS

Aaron & Partners welcomes next generation of solicitors

Five trainees have joined the firm across a range of departments, with four others taking up permanent positions as newly qualified solicitors.

Five new trainees have joined Chesterbased Aaron & Partners to embark on their legal careers, linking up with a variety of departments across the law firm.

In addition to the new hires, four solicitors have also qualified into permanent roles with the firm.

Mercedes Sharp joins Restructuring and Insolvency, while Lucy Harrison, Charlotte Price and Matthew Fletcher-Hunt have all qualified into the firm's fast-growing Dispute Resolution team.

Aaron & Partners has a strong track record of hiring trainees in recent years and has appointed more than 20 since launching a dedicated trainee programme four years ago.

Nick Clarke, Senior Partner at Aaron & Partners, said: “It’s always a real pleasure to see new faces joining the firm and to celebrate those who’ve successfully completed their training and are now

n New trainees at Aaron & Partners: Anna Seddon, Scott Gilmour and Kitty McCann

continuing their careers with us as qualified solicitors.

“Many of our senior lawyers, myself included, began our careers here as trainees, so I know first-hand how

valuable that early experience can be.

Investing in young talent isn’t just about building the future of our firm - it’s about helping people achieve their potential in a supportive, ambitious environment.”

Businesses invited to shape Cheshire’s future workforce and entrepreneurs Local employers are being encouraged to help shape the region’s future talent and innovation through two initiatives from the University of Chester — the Grad Launch Internships and the Venture Programme, complementing the University of Chester’s Apprenticeships.

n Entrepreneurs celebrating their success at the Venture Pitch Award

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The Grad Launch Internships give businesses access to skilled, motivated final-year students ready to apply their knowledge and make a real impact.

Running for approximately 180 hours, internships can be completed full- or part-time, offering full flexibility. With fully funded and part-funded options available to SMEs, start-ups, charities, and non-profits, the scheme offers a cost-effective route to fresh ideas and workforce development.

Viv Couche from Young Enterprise’s Philanthropy Team advocated how hosting an intern has been hugely positive, saying “Our intern added significant value during her time with us. She was professional, creative, and made a really positive impression across the organisation. The process of advertising, recruiting and managing the internship was really seamless.”

The University of Chester’s Employer Engagement Team in Apprenticeships also supports organisations with recruitment, selection, and onboarding for apprenticeships. If you are interested in knowing more about apprenticeships and how they can impact and support

your organisation’s growth and skills development, please contact apprenticeships@chester.ac.uk.

Alongside this, the Venture Programme provides opportunities for businesses to inspire and support the next generation of entrepreneurs. Amber Gaffoor, Venture Co-ordinator, said “Having supported more than 1,500 students and graduates to explore enterprise, develop entrepreneurial skills, and launch over 150 new ventures through our flagship Venture Pitch event, the programme continues to be a driving force for innovation across the region. We’re always keen to welcome employers to get involved — whether by mentoring, delivering guest sessions, or joining our Venture Pitch judging panel.”

The University of Chester supports businesses through recruitment, work placements, internships, careers fairs, and experiential learning connecting employers with talented students, graduates, and university expertise across research, facilities, and apprenticeships.

Email employers@chester.ac.uk for more information.

STRATEGIC MEMBERS NEWS

Investing in our community – all year round As we head towards the festive period, it’s a great time to reflect on another busy and successful year at Avenue Services.

With the temperatures dropping and nights closing in, it’s hard to believe that it was only a few short months ago we welcomed thousands of people to our two biggest events of the year – the Blacon Festival and our Summer Activities Programme.

Both are hugely valuable initiatives for our community. The festival is always a hub of activity and a chance to celebrate all the wonderful things that Blacon has to offer.

And the summer programme is another jewel in our community’s crown – with more than 40 different activities for families and youngsters of all ages taking place over the school holidays.

We’re hugely grateful to all our local

partners and volunteers for their support with both these events – they wouldn’t be the same without them.

As the seasons change, something that remains constant is our commitment to investing in our community.

One of the ways we do this is by supporting local organisations with grants through our Community Support Fund.

With loneliness sadly an issue for many at this time of year, we’d like to shine a spotlight on the incredible work carried out by an organisation we’ve now supported for 10 years – the largely

volunteer-led group Here and Now. Here and Now provides services to support older people and anyone who may be socially isolated in the Blacon and wider Chester area. It offers various, from social groups to digital sessions and keep fit classes – all aimed at connecting and bringing people together in a relaxed, friendly environment.

We’ve seen the benefits first-hand and are incredibly proud to offer our continued support to Here and Now, and many other organisations making a real difference in Blacon.

Investing in Wales’ future: Funding boost for green growth and business succession Businesses in North Wales are set to benefit from two new funding initiatives launched by the Development Bank of Wales, backed by the Welsh Government.

An additional £10 million has been committed to the Green Business Loan Scheme, doubling its total funding to £20 million and extending support until 2028.

Since its launch in March 2023, over 30 Welsh businesses have accessed tailored loans, delivering projected carbon savings of more than 28,000 tonnes. This includes Thorncliffe Building Supplies in Mold, which received £3.2 million to install a wash plant and water treatment system—significantly reducing landfill use.

Bethan Cousins, New Business Director at the Development Bank, said: “Thorncliffe shows how businesses can ‘invest to save’—cutting emissions and improving energy efficiency with discounted loans. This new funding will help more companies adopt green technologies and build resilience.”

n L to R - Tim Harper, Thorncliffe Building Supplies; Bear the Dog and Scott Hughes, Senior Investment Executive at the Development Bank of Wales

In addition, the Development Bank has unveiled the £40 million Wales Business Succession Fund to support management buyouts and buy-ins.

Financed by the Welsh Government

and the Clwyd Pension Fund, the fund offers equity and debt packages from £500,000 to £5 million, with terms up to seven years. It aims to support over 1,000 jobs and builds on the success of the £25 million Wales Management Succession Fund, which has safeguarded more than 700 jobs through 26 buyouts since 2019.

The First Minister Eluned Morgan welcomed the fund, saying: “The Wales Business Succession Fund was established to keep ownership of businesses in Wales, by supporting management teams to buyout owner managers either looking to retire or realise a return from their equity stakes. I’m delighted the Development Bank is using this new £40 million fund to get behind succession deals, which play a key role in keeping businesses rooted in their local communities. Our joint investment alongside the Clwyd Pension Fund will create more opportunities, unlock new growth potential and support the next generation of business owners in Wales.”

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STRATEGIC MEMBERS NEWS

Zodeq helps north west recruiters stay resilient amid economic pressures Recruitment firms across the North West are facing one of the most testing periods in recent memory. Rising costs, fluctuating demand and tighter client budgets are putting growing pressure on cash flow and dayto-day operations.

To weather the storm, many agencies are seeking support from Zodeq, part of the Praetura Lending Group. The firm specialises in funding and back-office services for recruitment businesses, including invoice finance, payroll, credit

n The Zodec team

control and compliance. Its aim is to give agencies the stability and headroom needed to focus on growth, even when trading conditions are uncertain.

For start-ups, financial reliability is often the difference between surviving and scaling. Zodeq works closely with new agencies to ease common challenges such as managing contractor payments or dealing with delayed client invoices.

Established recruiters, meanwhile, are using Zodeq’s services to free up time, reduce administrative strain and manage new contracts without overburdening internal teams.

Being part of the wider Praetura Lending Group provides Zodeq with both the

financial strength of a national lender and the insight of a local partner. This balance has proved vital in helping North West recruiters stay agile and confident despite the broader economic headwinds.

Paul Cooney, Managing Director of Zodeq and Praetura Commercial, said: “The recruitment sector is a cornerstone of the North West economy, and we’re committed to helping it thrive.

By providing dependable funding and back-office support, we enable agencies to focus on what they do best connecting people with opportunities.”

Find out more at www.zodeq.com.

MEMBERS NEWS

Triple award win for Darwin Gray at Welsh Law Awards Commercial law firm Darwin Gray has won three awards at the Welsh Law Awards 2025, including the top award of the night ‘Champion 2025’.

In a ceremony that took place on Thursday 9 October at the Hilton in Cardiff, Darwin Gray took home the gold award for Employment Law Services of the Year, silver for Private Client Services and the overall ‘Welsh Law Awards Champion 2025’ award.

Judged by an independent panel, the awards saw the best in the Welsh legal sector, celebrating the breadth of expertise in room from firms of all sizes across the country.

Along with fellow members of Darwin Gray, partners Damian Phillips and Rachel Ford-Evans were present on the night to accept the awards.

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Damian Phillips, said: “We were thrilled to see Darwin Gray take away not one but three awards on Thursday night. It is a really exciting time at Darwin Gray as we continue to build on our exponential growth as a firm, adding more awards and accolades to our repertoire.”

Earlier this month, Darwin Gray was also ranked for another year in the prestigious Legal 500 rankings, with top-3-tier recognition across the firm’s core services and several individually ranked solicitors, including the highest number of ranked employment law partners in Wales.

Rachel Ford-Evans, added: “It’s fantastic to receive such recognition for the firm, both at the Welsh Law Awards and in Legal 500. It is testament to the hard work and dedication of the team at Darwin Gray, as every single one of our team contributes to the firm’s success. We are looking forward to continuing to build on 2025’s successes into the next few years and beyond.”

n Darwin Gray picked up three Welsh Law Awards

NEW! Apprenticeship Levy Transfer Service

Shaping tomorrow’s workforce, together

If you pay the Apprenticeship Levy, you can transfer up to 50% of unused funds to another employer or training provider.

We bring Cheshire & Warrington’s businesses, educators and local leaders together to align skills with growth.

We help match businesses, manage the process, and ensure transfers support local growth and skills needs in key sectors like digital, health, manufacturing, and low-carbon industries.

By turning employer insight into action, we’re building a future-ready workforce, supporting real industry needs, improving access to good jobs and helping our region thrive in a changing economy.

Businesses play a vital role, your voice ensures training and skills development truly meet local needs, helping your organisation and our business community grow stronger.

Benefits to transferring your Levy pot: ○ Make every pound count ○ Keep skills investment local ○ Build your brand impact ○ Create opportunities ○ Shape the region’s talent pipeline

LSIP are here to simplify the process - scan the QR code or get in touch to find out more.

Join us to shape local skills strategy, grow talent and secure the future.

Shaping tomorrow’s workforce, together

01270504700 LSIP@sccci.co.uk www.cheshireandwarringtonlsip.co.uk Cheshire & Warrington LSIP

Tel Email Web LinkedIN

01270504700 LSIP@sccci.co.uk www.cheshireandwarringtonlsip.co.uk Cheshire & Warrington LSIP

LOCAL SKILLS IMPROVEMENT PLAN UPDATE

Tel Email Web LinkedIN

The LSIP Business survey is now live!

Calling all Cheshire & Warrington employers!

LSIPs are shaping the future of skills, training, and recruitment in our region — and we want your voice at the table.

At Cheshire & Warrington LSIP, our mission is to ensure that technical education and training truly reflect the evolving needs of local businesses.

That’s why they are asking businesses about their requirements to help them: ✅Influence what skills and training are offered ✅Help providers target gaps and avoid duplication ✅ Strengthen your sector’s talent pipeline ✅ Make it easier to navigate funding, training providers, and support Your insights will directly shape the skills system — making it work better for your business and our region.

Please complete our survey now!

02/12/2025

https://cheshireandwarringtonlsip.co.uk/

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PATRON FOCUS

Ellis & Co celebrates client success, community and expert guidance Ellis & Co believe the true measure of success extends far beyond the numbers on a balance sheet. It's found in the achievements of their clients, the strength of their community partnerships, and their commitment to fostering growth across West Cheshire and North Wales. This quarter, here is a collection of moments that underscore this, from celebrating client transitions to public recognition for their team's dedication.

Shining Bright at the Chester BID Customer Service Awards The team were delighted to be shortlisted and attend the Chester BID's 10th annual Chester Customer Service Awards at The Guild, Chester. This recognition is a powerful testament to the hard work and dedication of the entire Ellis & Co team.

For them, accountancy is a personal relationship, where their clients trust them with their financial future. Here, they are committed to providing expert, responsive and tailored service every step of the way. At the end of the day, attending the awards and celebrating with other businesses that champion excellence in customer service was an inspiring evening for the whole firm.

Empowering Growth with Free, Expert Resources As trusted advisors to hundreds of businesses across the region, Ellis & Co are also committed to sharing their expertise to help everyone navigate the complexities of finance and tax. They believe that informed decision-making is the cornerstone of business growth, and in their commitment to this belief, they have recently expanded their library of free, downloadable resources.

Available on their website and through their LinkedIn page, these guides cover crucial topics ranging from payroll updates and company structures to year-end tax planning and digital recordkeeping. So whether you're a start-up founder, a busy finance professional, or an individual seeking clarity on tax obligations, these resources offer clear, actionable, and up-to-date information.

n Ellis & Co's director, John Farrell, presenting the Best Small National Retailer award to the Oliver Bonas team at the 2025 Chester BID Awards

Visit their website today to download these essential tools and use them to help future-proof your financial strategy.

Advising on a Successful Employee Ownership Trust (EOT) Transition Recently, Ellis & Co were especially proud to advise their client, Precision Facades, on their successful transition to an Employee Ownership Trust (EOT) structure.

This significant move transferred 100% ownership of the successful Cheshire construction firm to its 46 dedicated staff members. It is truly fantastic to see a company like Precision Facades rewarding the people who truly drive its success.

The EOT structure is an increasingly popular and powerful way to secure a company's legacy, reward its team, and ensure local job retention. Overall, Ellis & Co were delighted to play a part in advising on this complex structure, alongside RSM UK, to ensure a smooth, rewarding and fully compliant handover.

Read the full details of this successful transition in Ellis & Co’s case study on their website.

Committed to the Heart of the Community Beyond their professional achievements, Ellis & Co also remains deeply committed to their local community. They have actively participated in numerous networking events, which allows us to connect with and understand the needs of the businesses we serve.

Our community commitment also extends to supporting local charities and institutions that make a real difference.

They are proud to have been the Gold Sponsor for the Farndon Soapbox Derby again this year, celebrating this fantastic local event that brings together families and businesses for a fun-filled day.

Additionally, they were proud to announce their seat-back sponsorship at Chester FC. John Farrell, Director at Ellis & Co, comments on the firm’s recent activity: "This quarter has showcased exactly what Ellis & Co is all about. We put our expertise and dedication into action to deliver real, tangible results for our clients.

Seeing the team at Precision Facades rewarded for their hard work through the EOT transition is genuinely inspiring, and it underlines our role as strategic partners, not just accountants. Whether it’s sharing our knowledge through free online resources or actively supporting key community events like the Farndon Soapbox Derby and Chester FC, our core mission is to help our clients and our community move forward with confidence and clarity."

At Ellis & Co, they’re more than just your accountants. They strive to be your partners in growth and a committed member of the West Cheshire and North Wales business landscape. Their team provides expert accountancy, audit and tax advice to businesses and individuals across the region.

To learn more, get in touch with them at 01244 343 504 or info@ellis-uk.com.

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CHAMBER EVENTS

Events Round-Up We’ve rounded off a fantastic year of events with some stand-outs over the past few months! It’s been brilliant to see so many new connections being made and existing ones strengthened! You can view some of the events below:

28th August – Step & Connect Networking at Petty Pool

3rd September – Round the Table Networking at Costco

5th September – Tour of Penderyn Distillery

9th September – Ynys Môn Network

11th September – West Cheshire Women’s Network

30th September – Networking and Spa Afternoon at Your Chester Spa

2nd October – Tapas & Talk at Porcelanosa

23rd October – Networking Lunch at Rossett Hall Hotel

4th November – Round the Table Networking at The Royal Welsh Army Reserve Centre

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Upcoming Chamber Networking Events Start 2026 the right way! Join us as we welcome in the new year with some fantastic events!

View a selection of what we’ve got planned in the coming months below:

SCAN THE QR CODE TO BOOK YOUR PLACE!

14th January – Round the Table Networking at SPACE

19th January – Networking and Tour of Grosvenor Museum - Including Gladiators of Britain display

27th January – Ynys Môn Network

29th January – Thursday is the New Friday Networking

4th February – Round the Table Networking and Tour at Theatr Clwyd

12th February – Chinese New Year Lunch at The Slow Boat

Find out more information about these and many other upcoming Chamber events by following the QR code on this page.

For any events enquires please email info@wcnwchamber.org.uk or call 01244 669988 3rd March – Liverpool Airport Tour

23rd April – Round the Table Networking & Falconry Display at Cheshire Outdoors

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PATRON FOCUS

Selling during tough economic times The dust has barely settled on the Chancellor's Autumn Budget, and business owners across West Cheshire and North Wales are digesting what it means for their bottom line. With changes to employer costs and various tax adjustments, many SMEs are facing increased pressure on their margins.

But here's the reality: economic headwinds don't mean business has to grind to a halt. I've seen companies not just survive during challenging times but thrive by adapting their sales approach.

The question isn't whether you can sell during tough economic conditions – it's how you do it differently.

Understanding the new buying climate The first step is recognising that your customers face the same pressures you do. Budgets are tighter, and decisionmaking has become more cautious. The knee-jerk reaction for many businesses is to discount aggressively or chase every opportunity desperately. Both approaches are dangerous.

Instead, shift your focus to value.

When money is tight, buyers don't stop spending – they just become more selective. Your job is to demonstrate why your solution deserves their limited resources. This means getting laserfocused on the specific problems you solve and the measurable outcomes you deliver.

Master the discovery conversation In challenging times, the quality of your sales conversations matters more than ever. Too many salespeople launch into their pitch without truly understanding what their prospect needs. This wastes time and destroys trust.

Adopt a structured discovery process.

Use frameworks like BANT – Budget, Authority, Need, and Timeline – to qualify opportunities properly. Don't be afraid to disqualify prospects early if they're not a genuine fit. It's better to invest your time in fewer, higher-quality opportunities.

Ask better questions. Instead of "What are your challenges?", try "What happens if you don't solve this problem in the next six months?" or "What impact would solving this have on your bottom line?"

These questions uncover urgency and help quantify value.

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n Aaron Sussex is Director of Sales Geek North Wales Ltd

Focus on your existing customers While everyone's chasing new business, there's often untapped potential in your existing customer base. It's far more costeffective to grow revenue from current customers than to acquire new ones.

Review your client list methodically. Who could benefit from additional services?

Who's only using a fraction of what you offer? Schedule account reviews with your key customers – not to sell, but to understand how their business is evolving and where you might add value.

This isn't about opportunistic upselling.

It's about deepening relationships and becoming genuinely indispensable.

When budgets are tight, customers cut the suppliers who are merely transactional. They keep the ones who are strategic partners.

Become a trusted advisor, not just a vendor Economic uncertainty makes buyers risk averse. They want to work with people who understand their world and can guide them through complexity. Position yourself as an expert who brings insight, not just a product.

Share relevant market intelligence. If you're seeing trends that might affect your customers, tell them. Offer genuine advice, even if it doesn't lead to an immediate sale. Write articles, host webinars, or create tools that help prospects make better decisions.

This approach requires patience, but it's how you build the kind of reputation that insulates you from economic turbulence.

When the buyer is ready, you're already the trusted choice.

Tighten your sales process During tough times, inefficiency becomes fatal. You can't afford poorly managed pipelines or unclear next steps.

Implement a rigorous sales process with clear stages, defined exit criteria, and realistic forecasting.

During tough times, inefficiency becomes fatal. You can't afford poorly managed pipelines or unclear next steps. Implement a rigorous sales process with clear stages, defined exit criteria, and realistic forecasting.

Track your conversion rates at each stage. Where are opportunities falling out? Understanding your weak points allows you to address them systematically rather than hoping things improve.

Set clear next steps at the end of every customer interaction. Vague agreements like "let's catch up next month" are where deals go to die. Instead, commit to specific actions with specific dates.

Invest in your sales capability When budgets are squeezed, training often gets cut first. This is precisely backwards. The businesses that emerge strongest from difficult periods are those that invested in their teams and sharpened their capabilities.

Whether it's fractional sales leadership, training programmes, or mentoring, investing in your team's development pays dividends. Better-trained salespeople have more productive conversations, close deals faster, and command better margins – exactly what you need when every pound counts.

The road ahead The Budget has always had both a positive and negative effect, but it hasn't changed the fundamental truth: companies that deliver real value, maintain strong customer relationships, and execute disciplined sales processes will continue to win.

Yes, the next few quarters will require focus and resilience. But with the right approach, your sales function can be the engine that powers you through this period and positions you strongly for the recovery ahead.

Aaron Sussex is Director of Sales Geek North Wales Ltd, offering fractional sales directors, sales training, and sales mentoring to businesses across the region.

Minister visits Morlais to celebrate green skills Celebrating opportunities for young people three decades of making a difference

Jack Sargeant MS, Minister for Culture, Skills and Social Partnership in the Welsh Government, recently visited Ynys Môn tidal energy scheme to see first-hand how it is helping to inspire the next generation about careers in renewable energy.

He was joined at the Morlais substation

by David Roberts, Chair of the North Wales Regional Skills Partnership (NWRSP), who emphasised the importance of linking local talent with the growing opportunities in low-carbon industries.

The visit followed the Green Horizons: Future Skills, careers event hosted by Menter Môn Morlais at the substation near Holyhead earlier in September. Over 150 Year 11 pupils from secondary schools across Ynys Môn attended, meeting local employers, exploring interactive displays, and learning about future pathways in renewable energy and sustainability.

Nikki Lawrence, Chief Executive of Careers Wales, Martin Noble and Bethan McCrohan from Babcock were also part of the visit, highlighting the role of employers and career services in supporting young people to explore future opportunities.

Skills Minister, Jack Sargeant, said: “Projects like Morlais show how we can inspire young people to think about a future in green industries, while also creating opportunities that support communities here in north Wales. Skills are at the heart of the transition to net zero, and it’s vital we work together with businesses, schools and regional partners to make sure young people see these as exciting, achievable career paths.”

David Roberts welcomed the Minister’s visit and underlined the importance of continuing to raise awareness of career opportunities in the low-carbon sector. He said: “Highlighting the growth of green industries in north Wales is vital if we are to equip young people with the skills they need and give employers confidence in the workforce of the future. Partnerships like this show what can be achieved when education, government and industry work together.”

Fiona Parry, Skills Project Officer at Menter Môn Morlais, added: “We were delighted to welcome the Minister to Morlais today and to share with him how projects like ours are working with schools, employers and partners to open up opportunities for young people. His visit helps raise awareness of the importance of investing in green skills, and on the potential for Ynys Môn to play a leading role in the low-carbon economy.”

Morlais, run by social enterprise Menter Môn, is the largest consented tidal stream energy scheme in Europe. As well as generating clean electricity, Menter Môn Morlais is committed to delivering lasting benefits for local communities – from creating jobs and supporting supply chains to helping young people take their first steps towards a career in the green economy.

n Dafydd Gruffydd and Gerallt Llewelyn were questioned by Elin Fflur in an informal conversation during the home event.

We are celebrating three decades of making a difference across north Wales and beyond this year.

From re-establishing the red squirrel on Anglesey to developing Wales' first tidal energy scheme, supporting thousands of businesses, promoting the Welsh language and empowering communities through various projects - we are proud of our part in the community and economic development of the region since 1995.

On 16 October our partners, staff members and supporters came together in the Town Hall, Llangefni to celebrate 30 years of innovative activity.

The evening was full of memories, inspiring stories, and celebrations of the positive impact Menter Môn has had on communities throughout Anglesey and beyond.

The audience got to watch the first screening of a film about the history of the company called Ein Hanes Ni. The film showcased the communities they have worked with and the businesses they have supported and Menter Môn's story over the past thirty years.

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YOUNG CHAMBER

Young Chamber Programme: Preparing for a major relaunch in February 2025 Big things are on the horizon for the Young Chamber Programme as we gear up for a refreshed launch in February 2025. While the core mission remains the same, bringing businesses and schools together to inspire, inform, and build the region’s future workforce, the updated programme will offer even more structured opportunities for meaningful collaboration.

For many years, the Young Chamber has played a vital role in strengthening careers education and creating pathways between the classroom and the world of work. The upcoming relaunch builds on this strong foundation, introducing new ways for member businesses to get involved and make a lasting impact.

What’s coming in the refreshed programme?

Although the full details will be unveiled at the February launch, here’s a snapshot of what members can expect:

Industry-led workshops Sector-focused sessions co-designed with local employers will give students real insight into career opportunities, especially in industries facing skills shortages.

Business skills passport A new workshop series will help students develop essential workplace skills, boosting confidence and preparing them for the next steps in education or employment.

Enterprise project (Launching 2026) This exciting pilot will challenge students to create a company, develop a product, and pitch their ideas to Chamber members, bringing enterprise learning to life.

School-responsive support

tours, and other activities tailored to school needs.

A fresh new look A redesigned brand and logo will accompany the relaunched programme, reflecting the energy, innovation and partnership at its heart.

Why should businesses get involved?

The Young Chamber Programme continues to offer a meaningful platform

for businesses wanting to make a difference: • Shape future talent by showcasing your industry and the skills you need.

• Give back locally by supporting schools and strengthening community connections.

• Enhance your brand through visible commitment to social responsibility and workforce development.

• Spot emerging talent among young people who may become future employees, apprentices, or ambassadors.

Looking ahead A full launch event will take place from 9am-11am on Tuesday 24th February 2025 at Beaufort Hotel, Mold, where members will have the chance to explore the expanded programme, preview the new branding, and ask questions.

SCAN THE QR CODE TO BOOK

We’ll continue to provide flexible support for careers talks, mock interviews, site

19

PATRON FOCUS Cheshire and Warrington moves forward with historic devolution agreement

Looking Ahead to 2027 In May 2027, residents across Cheshire and Warrington will have the opportunity to elect the region’s first Mayor—a pivotal moment in shaping the future of local leadership and decision-making.

For further details, visit the Cheshire and Warrington Devolution website (cheshireandwarringtondevolution.com).

Welcome to Junctions – Winsford’s new space to work, connect, and create Cheshire and Warrington has officially joined the UK Government’s Devolution Priority Programme (DPP), marking a major milestone in its journey toward greater regional autonomy.

The government has approved the area's proposal to establish a Mayoral Combined Authority, with the first Mayoral election scheduled for May 2027.

Following unanimous votes from the three constituent councils—Warrington Borough Council, Cheshire East Council, and Cheshire West and Chester Council—the region is now set to progress with a formal devolution agreement.

What Devolution Means for Cheshire and Warrington Devolution is about shifting power and resources from central government in London to local regions. It does not involve merging councils or removing their existing powers. Each council will continue to operate independently, delivering services and making decisions for their communities.

Funding and Investment Under the devolution agreement, Cheshire and Warrington will receive: • £21.7 million annually for 30 years, starting with an initial payment of £10.85 million in 2026–27, ahead of the first Mayoral election.

• A total funding package exceeding £650 million, split evenly between capital investment and revenue funding.

This long-term financial commitment will empower the region to invest in infrastructure, public services, and economic development.

Next Steps With all three councils aligned, the Secretary of State can now formally approve the agreement. Legislation to establish the new Mayoral Combined Authority is expected to progress in the coming months, with a potential launch date as early as February 2026.

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Cheshire West and Chester Council have launched a new co-working, hotdesking, and presentation hub, Junctions at Meridian House, located in the heart of Winsford Industrial Estate at Unit 24, Meridian House Business Centre, 37 Road One, Winsford CW7 3QG Created as part of the Council’s ongoing support for local businesses through the UK Shared Prosperity Fund (UKSPF), Junctions offers a free, flexible workspace designed to encourage collaboration, creativity, and connection among local entrepreneurs, freelancers, and remote workers.

Open Monday to Friday, 9.30 am - 4.30 pm, the hub provides everything needed for productive working days, including free Wi-Fi, on-site parking, and a welcoming atmosphere. Whether visitors need a quiet desk for focused work or a presentation space to meet and share ideas, Junctions provides an adaptable environment that supports every working style.

The hub features several dedicated zones: • Flexible Work Zone – for individuals seeking a relaxed, adaptable environment.

• Collaborative Work Area – ideal for teamwork, networking, and workshops.

• Dedicated Work Zone – offering structure and calm for focused professionals.

• Co-working Pods – semi-private spaces for concentration and calls.

• Presentation Space – perfect for hosting sessions, discussions, and events.

By providing accessible facilities and encouraging community interaction, Junctions helps strengthen Winsford’s and the wider region’s growing business ecosystem. It’s not just a place to work; it’s where ideas meet, paths cross, and possibilities open.

Junctions also connects users to wider council business programmes, events, and local support networks, offering opportunities to learn, share knowledge, and access guidance. Whether you’re launching a new business, building connections, or looking for a supportive space to work, Junctions at Meridian House offers a welcoming environment that champions creativity, productivity, and community.

Bookings can be made by emailing hubs@industrychester.co.uk before 6 pm on the working day prior to your visit.

UK Shared Prosperity Fund - Year 3 Business Support Report The UK Shared Prosperity Fund (UKSPF) is the government's domestic successor to the European Structural and Investment Funds (ESIF), providing funding from 2022 to 2026 to support communities, places, businesses, people, and skills.

Since January 2023, Cheshire West and Chester Council's Business Growth Team has been delivering UKSPF-funded business support programmes designed to help local businesses become more resilient, sustainable, and inclusive — bringing long-term benefits to the borough.

During Year 3 of the programme (April 2024 - March 2025), the Business Growth Team worked closely with delivery partners to offer a wide range of support for businesses at every stage -from startup to scale-up.

Businesses, across all sectors, engaged with the programme, accessing tailored support through one-to-one sessions, online resources, and in-person events.

Delivery was led by experienced partners, ensuring high-quality outcomes across the board.

The Year 3 UKSPF Business Support Report is now available on the Let's Talk Business UKSPF page, featuring programme highlights, impact data, and case studies from businesses that benefitted.

You can also explore the exciting projects underway as part of the Year 4 UKSPF Business Support Programme (April 2025 - March 2026) on the Let's Talk Business website (letstalkbizcw.co.uk).

PATRON FOCUS

Staying safe online this Christmas Christmas is a time for celebration, gift-giving, and connecting with loved ones, but it is also a peak season for online scams and digital risks. As more families shop, stream, and socialise online during the holidays, cybercriminals take advantage of the increased activity. Staying safe does not need to be complicated—just a few small habits can make a big difference. By being aware of common threats and taking simple precautions, you and your family can enjoy the festive season with peace of mind.

One of the biggest risks at Christmas is the surge in online shopping scams.

Fake websites, counterfeit products, and phishing emails designed to mimic trusted retailers can trick even experienced internet users. It is important to double-

Photo by rupixen on Unsplash

check links and avoid deals that appear too good to be true. Another common threat is social media oversharing.

Posting travel plans, expensive gifts, or photos with sensitive information in the background can unintentionally give criminals clues about your home or identity.

Children and teens can be especially vulnerable during the holidays as they spend more time gaming, streaming, and connecting with friends. Setting boundaries, enabling parental controls,

and having open conversations about online behaviour can help keep them safe. Additionally, many households' welcome new smart devices over Christmas, from tablets to gaming consoles and smart home gadgets.

These devices should be set up with secure passwords, privacy settings, and software updates from day one.

By staying vigilant and following good digital habits, you and your family can focus on the joy of Christmas without falling victim to online threats.

10 Ways to stay safe online over Christmas • Use strong, unique passwords for all online accounts

• Limit how much personal information you share on social media

• Enable two-factor authentication wherever possible

• Discuss online safety rules with children and teens

• Shop only on trusted and secure websites

• Secure your home Wi-Fi with a strong password

• Avoid clicking on suspicious links or email attachments • Keep devices updated with the latest software and security patches

• Use parental controls on new devices and apps • Back up important data in case of cyber-attacks

by Paul Verinder - paul.verinder@e2e-integration.co.uk

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PATRON FOCUS n Annabel Turpin, Chief Executive of Storyhouse (L), with Helen Nellist, Deputy Principal of Cheshire College – South & West (R).

Cheshire College and Storyhouse partner to shape regional creative futures Cheshire College – South & West and Storyhouse, Chester’s independent and award-winning cultural hub and arts centre, have announced an exciting new partnership set to create opportunities for students and strengthen creative and cultural connections across the region.

Building on their existing collaboration, Cheshire College and Storyhouse have formally signed a Memorandum of Understanding, marking a shared commitment to expanding educational, creative, and professional development opportunities for students, staff, and the wider community.

The agreement provides a clear framework for strategic collaboration, underpinned by a mutual ambition to nurture talent and elevate cultural activity across Cheshire.

Helen Nellist, Deputy Principal and Deputy CEO of Cheshire College highlighted the significance of the partnership: “Storyhouse plays a vital role in the cultural life of our community, and partnerships like this are key to creating new opportunities for young people.”

“By embedding cultural activity into our study programmes, we’re not only raising aspirations but also helping students discover the diverse and exciting career pathways within the UK’s fast growing creative industries.”

Annabel Turpin, Chief Executive of Storyhouse, also welcomed the collaboration: “This agreement formalises what has already been a really productive

relationship between Storyhouse and Cheshire College. By working together, we can connect students directly with artists, productions and projects, creating meaningful pathways into the creative industries while enriching the cultural life of our region.”

Through this partnership, students will gain direct access to Storyhouse’s awardwinning theatre, cinema, and arts venue, alongside the College’s own cuttingedge technical facilities. This unique blend of resources will enable hands-on learning and meaningful engagement with the creative industries.

At the heart of the collaboration is a shared vision for long-term regional impact. By connecting education, employers, and the arts, the partnership aims to cultivate a strong pipeline of creative talent and unlock opportunities for students and the wider community through joint events, shared resources, and innovative cultural projects.

To explore collaboration opportunities with Cheshire College, email employers@ccsw.ac.uk, or for more information on courses, visit www.ccsw.ac.uk.

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THE BIG INTERVIEW

Lucy Quartermaine Jewellery designer

WCNW: To begin, tell us a little about yourself and your background.

I grew up in the ’80s and ’90s and spent most of my childhood making jewellery with my grandmother. She had a huge button collection, and I’d sit for hours threading them together into necklaces and bracelets. That’s really where it all began.

Art and design have always been at the heart of who I am. I studied jewellery and metalwork at Sheffield Hallam University, where I discovered a deep love for the craftsmanship and creativity behind every piece. I’ve always been fascinated by design in all its forms, from jewellery and architecture to art and interiors.

As a child, I loved visiting art galleries with my mum, especially those showcasing surrealist and modern artists. I was drawn to the way they played with movement, light and form, something that still inspires my work today. I was also obsessed with exploring old period properties just to study their details, the textures, shapes

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and decorative flourishes. That love for classic design and artistic expression has stayed with me throughout my life and continues to influence everything I create.

WCNW: What made you set up the business?

It was honestly about following my heart.

I wanted to build something from scratch that reflected my own values - integrity, originality and beauty and to prove that you can turn passion into something real.

I started in 2004 from a makeshift workshop in my bedroom with nothing but a small bench, a few tools, and a baby asleep beside me. It was a true labour of love, built slowly and with a lot of support from my husband and family.

WCNW: Once the idea was formed, what did you do next?

I created my first full collection and took it to a local craft fair. I only sold one piece that day, and it would’ve been easy to

give up - but I didn’t. I learned from it, refined my designs, and pushed forward.

A few years later, I started showing my work at national trade fairs. That’s when things began to shift. By 2013, I’d won the UK’s “Design & Originality” award at the country’s largest jewellery event.

That recognition completely changed everything. It opened doors, brought in new stockists, and gave me confidence to grow the brand.

WCNW: What are your main responsibilities?

Everything from creative direction and design through to business strategy and team management. I still design every piece myself, but I also lead my team from our Chester HQ who handle operations, marketing, retail, and customer service.

As the brand has grown, my role has become more about steering the ship and ensuring the business stays true to its creative roots while continuing to evolve and expand internationally.

WCNW: What does a typical day involve?

No two days are ever the same! I start early - usually with emails, production updates, and planning. I’ll spend a big part of the day sketching new designs or working with my team on upcoming campaigns. There’s always something happening, meetings with retailers, photoshoots, trade events, or press interviews.

Running your own brand means wearing a lot of hats, but I love the variety.

It keeps things fresh and exciting.

WCNW: Who is your target audience and what is the main aim of the organisation?

Our customers are people who value individuality and craftsmanship. They’re not just buying jewellery - they’re buying something meaningful that represents them.

Our main aim has always been to create designs that make people feel amazing. Everything we do is handmade from sterling silver or gold and hallmarked in Sheffield. Fun fact: we’re the only jewellery brand that uses the Chester hallmark, which is something I really value. We also plant a tree with every order through Ripple Africa, so sustainability is a key part of what we stand for.

WCNW: What projects are you currently working on?

Right now, we’re focused on three exciting areas; our new cruise ship retail launch, US expansion, and our ear piercing.

The cruise partnership has huge potential for us internationally, and the US market is growing fast through retail partners like Macy’s and Nordstrom. At home, we’re also investing in our Chester store and working to build a strong creative hub for the city, a place that champions local talent and independent brands.

WCNW: How have things gone so far?

It’s been an incredible journey. From that little bedroom workshop to a recognised British jewellery brand with global reach it still feels surreal sometimes.

We’ve won over twenty major awards, including Jewellery Designer of the Year 2024, and our collections have been seen on celebrities like Ruth Wilson, Gabby Logan, Alesha Dixon, Vicky Pattison, and Amanda Holden, among many others. Those moments are always exciting, but it’s the customers who wear our jewellery every day who truly make it worthwhile.

WCNW: Any difficulties? If so, how did you overcome them?

Plenty! Running a creative business comes with constant challenges like cash flow, staffing, production delays, you name it. I’ve faced times where I thought everything might fall apart, but I always go back to my “why.”

The key is resilience and adaptability. I’ve learned to stay calm under pressure and surround myself with people who share the same vision. Having a great team and believing in what you do makes all the difference.

WCNW: Did you ever think ‘I’ve taken on too big a risk’?

Many times! Especially when I took the leap into gold with our new ‘Quartermaine’ brand in 2024. Moving into fine jewellery, handcrafted in Italy, was a big financial and creative step, but it was the right one.

I’d been dreaming of launching a gold collection for years, and when retailers and customers started asking for my designs in gold, I knew it was time. It was risky, but every big move I’ve made has come from trusting my gut.

WCNW: Looking ahead, what are your main aims for the organisation and how would you like it to develop?

My vision is to continue expanding internationally and to make Lucy Quartermaine a recognised British luxury brand worldwide. The goal is steady, sustainable growth, not just sales, but brand strength.

I also want to keep investing in Chester as a creative base. It’s such a beautiful, historic city with incredible talent. Building a strong local community of makers and small businesses around our headquarters is something that really matters to me.

WCNW: How have businesses and individuals responded to what you’re offering?

The response has been amazing. Retailers love the originality of our designs and the story behind the brand. Customers often tell us that our jewellery sparks conversation as it’s something people notice and connect with emotionally.

We’ve built long-standing relationships with our retailers, and we get a lot of repeat customers, which is always the best sign.

WCNW: Are there any particular people or business leaders you look up to?

I admire anyone who builds something from nothing and stays true to themselves in the process. I’ve always been inspired

by British designers who have made their mark globally, and I’ve learned that success comes from consistency and heart.

I also take a lot of inspiration from my own team and watching them grow, adapt, and bring new ideas to the table is what keeps the business evolving.

WCNW: What are your career aims and aspirations?

I want to keep designing, keep growing, and keep inspiring. For me, success isn’t just financial, it’s about building a legacy that makes people feel good. I’d love to see our collections in more international stores and to continue pushing the boundaries of what British jewellery design can be.

WCNW: What message would you give to other people in business?

Keep your passion strong and always love what you do. That energy carries you through the tough times and keeps your business authentic.

And most importantly, let’s support one another. Small businesses are the heartbeat of cities like Chester and we’re stronger when we collaborate and lift each other up.

25

RECOGNITION AWARDS

WCNW Chamber celebrates members’ success at Annual Ball & Recognition Awards 2025 Chester Racecourse came alive on Friday 14th November as the West Cheshire & North Wales Chamber of Commerce welcomed over 350 guests for its Annual Ball & Recognition Awards. Sponsored by Azets and themed around Hollywood glamour, the evening was a wonderful celebration of the region’s thriving business community.

Guests enjoyed a sparkling start with arrival drinks at the Champagne Bar before heading into the Pavilion for dinner and awards. Chamber CEO, Sarah Bailey opened the evening with a warm welcome, setting a joyful tone for what was to come. Back to host for another year, journalist and broadcaster Sian Lloyd invited Chamber Chair Helen Nellist to the stage to thank headline sponsors Azets and introduce the event’s two charities - 2Wish and Here and Now Chester.

businesses. In total, an amazing £8,810 was raised to support 2Wish, which helps families affected by the sudden loss of a child or young person, and Here and Now Chester, who provide companionship and support for older people in the community.

Reflecting on the evening, Sarah Bailey said:

Sian then led the highly anticipated awards ceremony, which featured 11 categories and over 100 incredible entries. Each winner received a rousing round of applause as they took to the stage to celebrate their success.

A full list of winners can be found on the next page After the awards, guests took part in a fun charity raffle, purchasing chocolates sponsored by Liverpool John Lennon Airport, with proceeds going to the two charities. The lucky winner took home a stunning jewellery set donated by Lucy Quartermaine, while a lively auction followed with generous prizes from local

“Tonight has been all about celebrating our members, their passion, resilience and the brilliant things they achieve every day. With so many outstanding entries, our judges certainly had their work cut out! Congratulations to all our finalists and winners, and a huge thank you to our sponsors and partners for making this special event possible.”

The celebrations continued with a lighthearted game of pass-the-parcel for a bottle of champagne, followed by live music from local band Rhythm Train, who kept the dancefloor full late into the night.

Sarah added: “We’re so grateful to everyone who donated, supported, and joined us this evening. It’s been an unforgettable night filled with laughter, generosity and community spirit, a true reminder of what makes the Chamber so special.”

Thank you to all the businesses below that donated prizes to our raffle and auction!

• A.B. Art Studios

• Liverpool John Lennon Airport

• Satori People Development

• Arbonne Independent Consultant

• Macdonald Portal Hotel Golf & Spa

• Stark Export Focus Ltd

• Cheshire FA • Cheshire Outdoors • Cryoblast Deflashing UK Ltd • Cymru Drones

• Maidscando Ltd

• The HR Dept Wrexham and Chester

• Menter Môn Cyf

• The Literacy Company

• Nextgen Business Solutions Ltd

• The Littler Places

• NXTWEB Agency

• Delamere Manor Events Ltd

• Vale Royal Abbey

• Oliver & Co Solicitors

• Frodsham Tree Solutions

• Venne Consultancy

• P&A Group

• Writing DR

• Here and Now Chester

• PR Lift equipment

• Lavinia Stamps Ltd

• Remsdaq Ltd

• Your Chester Spa and Your Chester GP

26

RECOGNITION AWARDS

n Local artist,

Anchen Bamford, painted and incredible canvas for the auction live on the night

27

RECOGNITION AWARDS

View the winners of our Annual Recognition Awards 2025!

Export & International Trade Award Winners, Tate & Lyle. Presented by Jake Smithhurst, Delsol International

Young Chamber Award Winners, Christleton High School. Presented by Mia Gittins, Artezzan Restaurant & Bar.

Export & International Trade Award

Young Chamber Award

Sponsored by Delsol International

Sponsored by Artezzan Restaurant & Bar

This award recognises the strength of exporters in West Cheshire & North Wales.

Entrants for this award must stand out from the crowd on the international stage and demonstrate that they have generated significant and/or sustained increases in their export activity.

As we bring the education and businesses closer through our Young Chamber programme, we look forward to celebrating the achievements of Young Chamber students and the involvement of one of our Young Chamber schools or colleges over the previous year.

Congratulations to our finalists: • ArmstrongB2B • Lavinia Stamps • Tate & Lyle

Congratulations to our winner:

Christleton High School

Congratulations to our winner:

Tate & Lyle

Start-up Business of the Year Award Winner, It’s All About You Hospitality Ltd. Presented by Hayley Owen, Cheshire West and Chester Council.

Made a Difference Award Winner, Platts Group. Presented by Adam Parry, Helukabel.

Young Person/Apprentice of the Year Award

Start-Up Business of the Year Award-

Made a Difference Award -

Sponsored by

Sponsored by Helukabel

Sponsored by

Cheshire West and Chester Council

The HR Dept Wrexham and Chester This award is to highlight the exceptional contribution of a young person or an apprentice, aged 25 or under, to the success and growth of a business based in West Cheshire and North Wales.

This award is open to businesses that have been trading for less than 2 years and seeks to recognise the determination and hard work of entrepreneurs across West Cheshire & North Wales.

Congratulations to our finalists:

Congratulations to our finalists:

• Alex Novacki – University of Chester • Kirsty Simmonds – Countess of Chester Hospital • Dylan Walker – DELSOL International • Charlie Nicholson – Blue Bull Recruitment • Fernando Rutter – Propertypac Ltd

Congratulations to our winner:

Kirsty Simmonds – Countess of Chester Hospital 28

This award recognises a business, or one of their employees, that have made a difference to the social well-being of their local community. This could be through volunteer and charity work or by any means where the business or employee has gone above and beyond to support their community.

• The Ground Up Project

Congratulations to our finalists: • Elevate with Ellie • Nightingale House Hospice • Petty Pool Trust • Platts Group • The Chester Townhouse

Congratulations to our winner:

Congratulations to our winner:

It’s All About You Hospitality Ltd

Platts Group

• Cymru Drones • It’s All About You Hospitality Ltd • Layer 4 Limited

Customer Excellence Award Winner, Delamere Manor. Presented by Donna Crompton, Leonard Curtis.

Excellence in Sustainability Award Winner, P&A Group. Presented by Steven Reynolds, Cyd Innovation.

Innovation Award Winner, Inclusive Crew. Presented by Aaron O’Carroll, Knew Productions.

Customer Excellence Award

Excellence in Sustainability Award

Innovation Award

Sponsored by Leonard Curtis

Sponsored by Cyd Innovation

Sponsored by Knew Productions

Recognising organisations with a focus on customer service and care, this award has been designed for businesses that can demonstrate excellence and commitment in the ever-important area of customer service.

This award recognises organisations in West Cheshire & North Wales that are driving positive change through innovation. Entrants for this award must demonstrate a commitment to new ideas that have delivered tangible benefits to their business, customers, or wider industry.

Knew Productions is a national awardwinning video production company based in Wrexham. For over 25 years, we've created powerful video and animation content for multi-national companies and forward-thinking businesses in Cheshire, North Wales and across the UK.

Congratulations to our finalists: • Delamere Manor • Indigo Promotions • Liahll Bruce (Barclays Corporate Banking) • Liverpool John Lennon Airport • Maidscando Ltd

Congratulations to our finalists: • Cheshire College South & West • P&A Group • Storengy UK • Theatr Clwyd

Congratulations to our finalists: • Inclusive Crew • Sherwen Studios • Think Beyond

Congratulations to our winner:

Congratulations to our winner:

Congratulations to our winner:

Delamere Manor

P&A Group

Inclusive Crew

The Azets Small Business of the Year Award Winner, Greener Edge. Presented by Simon Roberts, Azets.

Business of the Year Award Winner, DELSOL. Presented by John Farrell, Ellis & Co.

Business Growth Award Winner, The Littler Places. Presented by Chris McLoughlin, Bathgate Business Finance.

Business Growth Award Sponsored by Bathgate Business Finance

This award is open to businesses of all sizes and recognises those that have experienced exceptional growth in sales, profit, market share, jobs or international trade. Judges will be looking for an organisation that can demonstrate the highest levels of growth with a strong plan for sustainable financial performance.

The Azets Small Business of the Year Award (For businesses with a turnover under £1 million and up to 25 employees)

This award celebrates the success and resilience of smaller businesses across West Cheshire & North Wales. It is open to companies from any commercial or industrial sector with an annual turnover below £1 million.

Business of The Year Award Sponsored by Ellis & Co (For businesses with a turnover of £1 million or more and over 25 employees)

This prestigious award recognises outstanding businesses in West Cheshire & North Wales with an annual turnover exceeding £1 million. It is open to companies of any size within this threshold, and from any commercial or industrial sector.

Congratulations to our finalists: • Cheshire Cat Marketing • Cheshire Outdoors Group • The Littler Places

Congratulations to our finalists: • Greener Edge • Literacy Company • Maidscando Ltd • Propertypac Ltd • The Littler Places

Congratulations to our winner:

Congratulations to our winner:

Congratulations to our winner:

The Littler Places

Greener Edge

DELSOL

Congratulations to our finalists: • ArmstrongB2B • DELSOL • Lavinia Stamps • White Oak UK

29

OUR NET ZERO JOURNEY

Smurfit Westrock’s journey toward a low-carbon future The journey to net zero can feel overwhelming. For many businesses, the challenge isn’t just cutting carbon - it’s figuring out where to begin, how to make real improvements, and how to get everyone involved. Yet, some companies are proving that with ambition, practical action, and collaboration, progress is possible, and organisations of any size can apply the lessons.

As a global leader in packaging, Smurfit Westrock has woven sustainability into everything it does. Even on this scale, there are lessons that local businesses in West Cheshire and North Wales can take on board: begin with practical steps, keep track of progress, and aim to make a meaningful impact rather than just ticking boxes.

Closing the loop A circular approach lies at the heart of Smurfit Westrock’s strategy. Instead of relying solely on fresh materials, it combines renewable, recycled, and recyclable fibres to create packaging that can be returned to the production cycle. More than half of the raw materials used in its paper and board production come from post-consumer recycled fibres. This massively reduces the dependence on raw resources while maintaining high-quality, functional packaging.

The message for smaller businesses is simple. Designing processes or products with reuse in mind doesn’t need to be challenging. Something as simple as reusing or recycling materials internally can quickly add up to make a real difference.

Innovation in practice Cutting emissions goes beyond switching fuels or upgrading equipment. It begins with rethinking how your business operates on a daily basis. Smurfit Westrock invests in renewable energy, trials new technologies, and upgrades production assets to reduce energy consumption. Organic by-products are converted into bioenergy, reducing the need for external power, while materials left over from water treatment are repurposed to support local community projects.

This demonstrates that sustainability and efficiency can be mutually beneficial. Finding new uses for byproducts or reducing waste helps mitigate environmental impact, saves money, and enhances operational efficiency. For businesses just beginning their sustainability journey, a fresh look at existing processes can reveal easy opportunities.

30

Setting measurable goals Ambition only delivers results when combined with accountability. Smurfit Westrock’s net zero plan sets short-, medium-, and long-term goals, ranging from quick efficiency wins to significant investments.

Smaller businesses don’t need complex systems to take meaningful steps.

Keeping a close eye on energy use, transportation, or material consumption can reveal where the most significant improvements can be made. Checking progress regularly against key goals keeps efforts on track and teams focused.

People and communities at the center Achieving net zero isn’t only about emissions; it’s also about helping the people and communities your business touches. Smurfit Westrock ensures its sustainability efforts benefit employees, suppliers, and the local communities it works with. This includes recycling programmes and partnerships that find new uses for production by-products.

Employees also participate in initiatives that promote well-being, support education, and protect the environment.

The most successful sustainability efforts are those that are built into the company’s culture and are embraced by everyone. When employees are engaged, ideas are shared, and partners are involved, sustainability efforts are more effective and easier to implement.

Lessons for businesses starting their journey While every business’s journey is unique, these six practical steps can be helpful in most organisations: 1. Measure what matters: Identify where emissions or resource use are highest.

Data-driven decisions enable you to prioritise actions that have the most significant impact.

2. Think circular: Reusing materials and finding new purposes for waste helps cut costs and use resources more efficiently.

Even minor changes in packaging or production can make a significant difference over time.

3. Set achievable targets: Divide your long-term goals into smaller, manageable steps. Reviewing progress often helps maintain momentum and keeps your team engaged.

4. Experiment with technology: What works for one business might not work for another. Try new ideas, check the results, and scale the ones that succeed.

5. Involve people: Employees, suppliers, and partners all play a role. When engagement is good, sustainability becomes an integral part of everyday decision-making, rather than a separate project.

6. Focus on customer value: Sustainability should enhance the customer experience. Making products easier to recycle, lighter, or more efficient benefits both the business and its customers.

Shaping a greener tomorrow Reaching net zero might seem like a big task, but it’s achievable with steady, practical action, thorough planning, and a commitment to continuous improvement. Smurfit Westrock demonstrates that sustainability and success can go hand in hand for both business and the community alike.

For any business, the first step is understanding your impact. Next, find ways to reuse materials, cut waste, and set achievable goals. Involving your team is equally important because real change happens when everyone plays a part. Our site in Mold, Flintshire has made, and continues to make, significant investments in new technologies to reduce energy consumption and improve environmental performance.

Recent initiatives include the installation of a variable-speed drive air compressor, the upgrade to energy-efficient LED lighting throughout the facility, and the introduction of electric forklift trucks.

Over time, these steps not only reduce emissions but also help build resilient businesses that are ready for the future.

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Artificial Intelligence Session (On-site, date to suit you)

The fully funded Cheshire Innovation Network (CIN) is here to help organisations with a trading address in Cheshire West accelerate their ideas and turn them into market-ready solutions.

Whether you want to launch a new product, add a service, or embed cutting-edge technologies like AI, CIN offers fully funded, practical support designed to deliver results.

Why innovation matters now In today’s fast-changing market, standing still isn’t an option. Businesses that innovate not only survive, they thrive. CIN gives you the tools, expertise, and confidence to transform ideas into tangible outcomes, without the guesswork or unnecessary risk. Set your business up for 2026 by signing up to one of our programmes, choose the best option(s) that best fits your business’ needs:

• Minimum six participants • Explore AI tools to streamline operations and boost efficiency

“One key takeaway was the importance of developing a futureready workforce that understands and embraces innovation. This is why we took the opportunity of a bespoke Workforce Development workshop, available as part of the programme, to build innovation skills across our team further.

The programme was thoughtprovoking, energising, and genuinely beneficial for both myself and the wider KC Autos team. The two-day Accelerator was really worth the investment in time for the difference it’s already made to the business.”

Mike Oliver Managing Director, KC Autos Accident Repair Centres Ltd

AI Session (Off-site) • For smaller teams (less than six) • Practical, hands-on introduction to AI applications

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• Rapid prototyping – test ideas quickly and reduce risk • Customer focus – identify early adopters and shape your offer • Tailored next steps – leave with a concrete plan for growth

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And the best part? It’s fully funded, so there’s no cost to your business.

31

INTERNATIONAL TRADE

Opening doors to global markets: Introducing your International Trade Advisers From MedTech and AI developers to consumer products and creative organisations, Welsh companies in every sector are achieving impressive growth by tapping into overseas markets. But there are many more Welsh businesses who are missing out because they don’t realise they have the potential to export, or simply don’t know where to start.

But exporting doesn’t have to feel complicated. There’s dedicated, practical support available through the Welsh Government’s export programmes to guide businesses step-by-step, whether you’re exploring international trade for the first time or you’re an experienced exporter looking to expand into new territories. That’s where the Welsh Government’s International Trade Advisors (ITAs) come in. Located throughout Wales, ITAs work alongside companies, providing one-to-one business support to help them navigate their entire export journey.

Meet your International Trade Advisors Steve Owen and Jane Christie are ITAs in North and Mid Wales, bringing with them extensive experience across a range of sectors. They’ve helped hundreds of small and medium sized businesses (SMEs)

32

n Steve Owen

n Jane Christie

identify opportunities, overcome barriers and export with confidence.

We spoke to them about how they can help Welsh businesses to grow their international sales:

Q: What does an ITA actually do?

Steve: “Exporting looks different for every company, so we work with each business to understand their particular needs and tailor our support accordingly. We can help identify target markets, assess competitors and develop a deliverable export strategy. Others may want to focus on understanding regulatory requirements, pricing structures, logistics, or routes to market. We can even make international connections and help companies to find potential customers, partners or distributors.”

Q: What support is available beyond advice?

Jane: “There’s a whole suite of programmes designed to make exporting easier. This includes financial

“There’s a whole suite of programmes designed to make exporting easier. This includes financial support towards the costs of exhibiting at overseas trade shows or upskilling your team with practical export training to bring them up to speed with exporting procedures."

INTERNATIONAL TRADE

support towards the costs of exhibiting at overseas trade shows or upskilling your team with practical export training to bring them up to speed with exporting procedures. We also offer a wealth of online resources, from toolkits and market information to webinars and on-demand training, to support companies whatever stage they’re at.”

Steve: “We also run events in Wales - such as our annual Explore Export Wales conference where companies can meet with trade advisors from over 25 international markets, as well as hearing from experts on every aspect of exporting. It really is a fantastic resource for companies, but it fills up quickly so I’d encourage your readers to sign up as soon as registration opens in January.”

Q: Are programmes like trade missions really suitable for SMEs? Steve: “Absolutely. There’s a misconception that our export support is

Take the next step

only for larger companies but that’s far from the truth. The majority of businesses we support are SMEs. Trade missions are a really good way to meet potential customers, and there’s funding towards the participation costs as well as support to help you prepare and make the most of your time in market.”

Q: What impact can exporting have?

Jane: “Exporting can help boost revenue, drive innovation and build resilience.

Selling into multiple markets spreads risk - if one market slows down, others continue.”

Steve: “Sometimes businesses need to adapt their products for different markets. That can make them think differently, develop new ideas, and even improve their product for all customers. Businesses are often surprised by the demand they receive once they start exporting. Sometimes markets

you’d never expect offer the best opportunities.”

Q: What would you say to a business unsure if they’re ‘ready’?

Steve: “Don’t rule yourself out. If you have a product or service with potential outside Wales, it’s worth a conversation.

We’re here to help you explore the possibilities — not to judge.”

Jane: “And even if exporting isn’t right for you today, we can help you map out what you’d need to do to get there.”

Meet Steve and Jane in person The North Wales Export Conference on 18th March will bring together businesses, export specialists, market experts and government representatives. It’s a relaxed environment to ask questions, explore new markets, and build confidence.

To learn more about export support visit businesswales.gov.wales/export, where you can also find free online resources and sign up for newsletter updates on events and trade missions. Alternatively, email internationaltrade@gov.wales for more information.

33

Mark Williams Limb-Art, Conwy

Archwilio Allforio Cymru

Explore Export Wales

Ymunwch â ni a dros 150 o gynrychiolwyr ym mhrif gynhadledd allforio Cymru y gwanwyn hwn i ddarganfod sut y gall allforio drawsnewid eich busnes.

Join us and over 150 delegates at Wales’ flagship export conference this spring to discover how exporting can transform your business.

Cynyddu’ch Refeniw: Manteisiwch ar farchnadoedd rhyngwladol newydd ac arallgyfeiriwch eich ffrydiau incwm.

Grow Your Revenue: Tap into new international markets and diversify your income streams.

Cyngor Arbenigol: Cyfle i siarad ag arbenigwyr blaenllaw ym maes diwydiant a Chynghorwyr Masnach Ryngwladol Llywodraeth Cymru—yn barod i’ch helpu bob cam o’r ffordd.

Expert Guidance: Get direct access to top industry experts and Welsh Government International Trade Advisers—ready to help you every step of the way.

Straeon Llwyddiant Go Iawn: Clywed gan berchnogion busnes lleol fel Mark Williams, a welodd ei ffrydiau refeniw yn cael eu trawsnewid trwy allforio.

Cymorth Ymarferol: Dysgwch strategaethau profedig a chael mynediad at adnoddau wedi’u teilwra sydd wedi’u cynllunio i wneud allforio yn syml ac yn gyraeddadwy i fusnesau o unrhyw faint.

Real Success Stories: Hear from local business owners like Mark Williams, who saw their revenue streams transformed through exporting.

Practical Support: Learn proven strategies and access tailored resources designed to make exporting simple and achievable for businesses of any size.

Manylion y Digwyddiad Dyddiad: 18 Mawrth 2026 Lleoliad: Venue Cymru, Llandudno

Event Details Date: 18 March 2026 Location: Venue Cymru, Llandudno

Cymerwch y cam cyntaf tuag at dwf byd-eang.

Cofrestrwch eich diddordeb nawr a gweld sut y gallwn eich helpu i lwyddo dramor.

Take the first step towards global growth.

Register your interest now and see how we can help you succeed overseas.

busnescymru.llyw.cymru/allforio/node/455

businesswales.gov.wales/export/ explore-export-wales-2026

#archwilioallforiocymru

#exploreexportwales

AN INSIGHT INTO

An insight into Bodysgallen Hall & Spa n The Drawing room

Driving along the A55 Expressway between Colwyn Bay and Llandudno, you may notice an obelisk positioned on top of Mount Pydew. This signifies the boundary of the Bodysgallen Hall estate.

The Hall itself is approached from the A490, The Royal Welsh Way, two miles from the Victorian seaside town of Llanduno, and even closer to Llandudno Junction mainline railway station. Set in over 230 acres of gardens and parkland, a drive up through meadows of grazing sheep reveals the historic house in a commanding position with outstanding views across the Conwy Valley towards Snowdonia and Conwy Castle.

Originally built as a 13th-century watchtower for Conwy Castle, Bodysgallen Hall evolved over the centuries from a modest dwelling in 1620 into a distinguished country house. In the 19th century it was given new life by one of its most influential custodians, Lady Augusta Mostyn (1830–1912), working alongside architect John Douglas of Chester.

By the late 20th century, the house had fallen into a state of disrepair with much of its land sold. Acquired in 1980, Historic House Hotels undertook a careful restoration, returning Bodysgallen to its former grace, and opening as a country house hotel in 1981. In 2008, Bodysgallen Hall & Spa, together with sister hotels Middlethorpe Hall in York and Hartwell House in the Vale of Aylesbury, was gifted to the National Trust, ensuring their long-term future and protection from development, and for access to hotel guests.

The hotel is led by Director and General Manager Elgan Roberts, who joined as an apprentice gardener in 1988 and has worked in almost every role on site before taking overall responsibility in 2015.

n Bodysgallen Hall and gardens

He has seen the construction of the Obelisk, the conversion of the former farmhouse into the Spa, and the growth of estate-to-plate produce now featured seasonally in the restaurant. His focus is to lead his team in giving consistent delivery – ensuring every guest experience reflects the Hall’s enduring values.

Historic House Hotels exists to make heritage relevant and useful today: safeguarding remarkable buildings while welcoming contemporary guests.

Each of the three houses has played a part in British history. Today, Bodysgallen Hall offers a refined base from which to experience the traditions of country house hospitality while exploring the beauty and culture of North Wales.

Bodysgallen Hall has always been a place of ideas – Lady Augusta herself

n Afternoon tea

was a formative influence and patron of the arts in the making of modern Llandudno. Today, Bodysgallen works equally well for personal get-aways, team offsites, strategic meetings, and celebrations. The adjacent Wynn Room – a converted barn with high ceilings and exposed beams – offers a distinctive atmospheric venue away from inner-city distractions, is self-contained, with natural daylight and air conditioning, and accessed directly from the car park.

The oak-panelled Drawing Room and Library are ideal for receptions and cocktails, while two dining rooms overlooking the gardens provide elegant settings for lunches or dinners for up to 45.

There are 31 individually decorated rooms and suites; 15 in the main Hall and 16 cottage suites within the grounds – each unique. Renowned for its awardwinning gardens, guests may explore the Lily Pond, the rare 17th-century parterre, the Rose Garden, Kitchen Garden and a Gothic folly. More energetic walkers can follow woodland paths to the Obelisk – a perfect dog-friendly outing.

The Spa offers a restorative environment with aromatherapy treatments, a large pool and fitness facilities. Traditional afternoon tea, fine dining in the evening, and a nightcap by the fire complete the experience.

Bodysgallen Hall & Spa exemplifies the best of country house hospitality.

Whether seeking stillness, time with loved ones, or a place to bring people together for business or celebration, guests consistently find an atmosphere that inspires connection, reflection and renewed perspective.

35

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REIMAGINE BANKING A NEW WAY TO BANK Steve Chu, Head of Commercial Banking at iFAST Global Bank, talks to Sarah Dale about the benefits for SMEs to banking with a global digital bank and the value of face-to-face networking in the local community.

Reimagine Banking– that is the strapline of iFAST Global Bank. The global digital bank has been designed to make banking easier for SMEs by creating one account for transactions and savings with multiple currencies.

It is part of iFAST Corporation, a global digital banking and wealth management platform, which has its headquarters in Singapore.

Established in 2000, the Group offers a comprehensive range of investment products and services to financial advisory firms, financial institutions, banks, multinational companies, as well as retail and high-networth investors across Asia.

In 2022, iFAST Corporation acquired a UK bank and rebranded it as iFAST Global Bank. It provides multi-currency deposits, domestic and international payments, and foreign exchange services.

Regulated by both the Prudential Regulation Authority (PRA) and the Financial Conduct Authority (FCA), iGB operates across three divisions: • Digital Personal Banking – enabling individuals, including those abroad, to open a UK multi-currency current account.

• Business Banking – Two dedicated subdivisions were established to serve distinct client segments: Commercial Banking, serving SMEs and corporates with domestic and cross-border payment needs, and Transactional Banking, supporting regulated financial institutions including banks and NBFIs. • EzRemit – delivering fast and convenient global remittance services.

Steve Chu, Head of Commercial Banking at iFAST Global Bank, said: “There are many ways our vision of iFAST is changing the landscape of banking.

Our customers can have a multicurrency business account, which is very beneficial to companies which operate worldwide. Customers can also benefit from having their current account and savings account as one account which is particularly beneficial for SMEs and start-

“Face-to-face contact is important to us. We believe that even though we are a digital bank, the human connection is a key and valuable point to establishing a positive relationship with customers.” ups so they don’t have to juggle funds around accounts while earning interest.

“We want to simplify banking and make it easier for SMEs. What customers are looking for is a trustworthy bank.”

Steve worked in banking in Hong Kong in wealth management and investments before moving to the UK in 2021 to work for HSBC UK. He joined iFAST Global Bank in 2023 and built the personal banking team and, along with CEO Inayat Kashif, established the commercial banking team. iFAST Global Bank is based in the UK at Canary Wharf and has a team of 7080 employees. In November, they are moving to a larger office, which is double the size of their current space, within the same building to support their growth and are also recruiting to grow the team. As well as the UK team, iGB has a team in Asia, including an IT team in Malaysia and an additional customer services team in Malaysia.

“Having customer service teams based in both the UK and Malaysia mean that our customers can reach us whatever time of dayit is and from wherever they are based,” adds Steve.

The company, which won the Best Newcomer Award at the British Bank Awards 2025, is on a growth trajectory, however, Steve says the challenge they face is raising awareness of how digital banking can benefit customers.

“Business banking can be quite traditional,” explains Steve.

“Business owners are sticking with the separate current and savings accounts as they don’t realise there is an option like ours, which makes banking simpler. It is quite a new concept.

“We are new to the industry, but at the same time, we are actively listening to our customers. We are growing our business and growing our customers’ businesses.”

They joined West London Chambers of Commerce two years ago.

“We became Chamber members as we are quite new to the area,” adds Steve.

“Face-to-face contact is important to us.

We believe that even though we are a digital bank, the human connection is a key and valuable point to establishing a positive relationship with customers.”

Part of the ethos of iFAST is to give back to the community which they do in several ways, including supporting cultural events such as sponsoring the London Lunar New Year Fair, supporting the Miyabi Matsuri Japanese Summer Festival and this year, they will be sponsoring an Indian community event.

For the past two years, they have sponsored the Bessingby Park Rangers U9/U10 teams, and this year they will continue their support to encourage more children to enjoy and participate in football.

They also provide sponsorships for international student associations, helping students feel welcomed and supported in the UK. www.ifastgb.com/en/commercial-banking

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VOICE OF BUSINESS

VOICE OF BUSINESS Autumn Budget 2025: What it means for businesses in West Cheshire & North Wales The Chancellor’s Autumn Budget delivered a mix of reassurance and concern for businesses across West Cheshire and North Wales. While headline tax rates remain unchanged, many of the measures announced will still shape the financial landscape for firms over the coming year.

A number of announcements were welcomed by the business community.

The Government confirmed permanently lower business-rates multipliers for retail, hospitality and leisure properties, a move expected to benefit high streets, visitoreconomy businesses and local service providers. There were also commitments to protect capital spending, maintain certain investment tax incentives, and remove apprenticeship co-investment costs for small firms taking on young people under the age of 25. Additional funding for local planning departments aims to speed up development decisions, long identified by Chambers and businesses as a barrier to growth.

However, the Budget also introduced measures that may add pressure.

Changes to pension salary sacrifice arrangements, rising mandatory wage costs, frozen income-tax thresholds and higher taxes on dividends and savings will impact many owner-managed firms across the region. In addition, the removal of almost £1bn of UK-wide business support funding, replaced with more selective regional schemes, risks widening inequalities for rural and coastal economies, a key concern for businesses in parts of Cheshire and North Wales.

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Reflecting on the announcements, Sarah Bailey, Chief Executive of the West Cheshire & North Wales Chamber of Commerce, said: “Businesses across West Cheshire and North Wales will take some reassurance from the Chancellor’s decision not to impose major new tax rises. We welcome commitments on infrastructure, planning and support for young people, as well as reductions in business-rates multipliers for key sectors.

“However, many of our members are still facing rising costs, tight margins and weaker demand. Some measures announced, including changes to salary sacrifice, wage increases and regional funding, risk adding further pressure. This Budget offers stability in places, but it falls short of providing the transformative plan for growth that local businesses need.”

As always, the Chamber wants to ensure your views shape our response. We encourage all members to get in touch to share how the Budget will affect your organisation. Your insight directly informs our advocacy work and helps us champion the needs of our business community.

Where things stand with the Employment Rights Bill After its introduction on 10 October 2024, the Employment Rights Bill (ERB) swiftly passed through the House of Commons.

It then moved to the House of Lords, where successive stages, including Second Reading and Committee scrutiny, have already been completed.

The Bill is currently in its final parliamentary phase known as “consideration of amendments,” following significant Lords interventions. These “ping-pong” negotiations between the Commons and Lords will continue until both Houses agree the final text. Only then can the Bill be sent for Royal Assent, the final step before it becomes law.

In late November 2025, the Government abandoned its original manifesto pledge to grant unfair dismissal protection from day one of employment. Instead, it agreed to a compromise, a six-month qualifying period. That move appears to have broken the logjam. As a result, the Bill is now expected to advance to the next Commons stage on 8 December 2025.

Crucially, the Government published a draft implementation roadmap in mid-

2025. This indicates that a first tranche of changes will come into force from April 2026, including day-one paternity leave, unpaid parental leave, reform of statutory sick pay (SSP), and updated collective-bargaining and union-access rules. Some of the more controversial reforms, including “day-one” unfair dismissal and tight regulation of zerohours contracts, are now slated for 2027, giving firms extra time to prepare.

Chamber View: What this means for businesses Maria Davison, Skills & Policy Director at the Chamber said: “As the Bill approaches its final stages, businesses across West Cheshire and North Wales recognise the importance of the recent amendment. Moving to a six-month qualifying period for unfair dismissal claims, rather than day-one rights, provides greater confidence for employers to recruit while continuing to safeguard employee protections. It is essential that the Bill achieves the right balance of supporting opportunities for workers without hindering economic growth.

“We acknowledge that some areas remain challenging for businesses, and we will work closely with the British Chambers of Commerce to secure clear guidance and practical support to help organisations implement these changes effectively. We encourage businesses to review and respond to government consultations on the Bill either directly or by contacting us at the Chamber.”

n Maria Davison, Skills & Policy Director at the Chamber.

ECONOMY

West Cheshire and North Wales businesses show resilience amid mounting pressures Businesses across West Cheshire and North Wales are showing resilience despite a challenging economic climate, according to the latest Quarterly Business Report (Q3 2025) from the West Cheshire & North Wales Chamber of Commerce.

n Frankie Hobro, Director at Anglesey Sea Zoo

View of Business

n Linguastay have seen an encouraging 12 months supporting international students in Chester

The Chamber’s quarterly survey, based on responses from firms across the region, highlights that while overall trading conditions remain stable, export activity has weakened and business confidence has eased in the face of cost pressures and ongoing uncertainty.

Export sales and orders both fell sharply, reaching their lowest levels since late 2020, pointing to reduced demand in overseas markets. Domestically, UK sales and orders remain in positive territory but have softened compared with earlier in the year, signalling slower momentum in the home market.

Balances for turnover and profitability both declined in Q3, reflecting lower confidence and continued cost challenges. Although cash flow improved modestly, many businesses remain cautious about investment. The survey found that investment in plant and machinery rose only slightly to 1.2%, while training investment held steady at 15.9%, indicating firms are focusing on workforce development rather than capital expenditure.

Cost pressures continue to weigh heavily.

The balance of firms reporting increases in labour, energy, and raw material costs remains high, leading many to raise prices. The balance for price increases rose to 48%, well above the long-term average.

Sarah Bailey, Chief Executive Officer and West Cheshire & North Wales Chamber of Commerce: “This quarter’s results paint a picture of a business community that is resilient but cautious. Export balances have fallen to their lowest level since 2020, while investment and business confidence have softened amid ongoing uncertainty. Firms across West Cheshire and North Wales are working hard to maintain growth, but many are delaying major investment decisions and facing continued cost pressures.

“As we dissect the Autumn Budget, businesses need clear support on energy costs, skills investment, and incentives that boost productivity. A stable, longterm plan to drive regional growth and restore confidence will be key to unlocking the potential of our local economy.”

Frankie Hobro, Director at Anglesey Sea Zoo: “It continues to be an extremely challenging time for SMEs and especially those in the tourism and hospitality sector. Visitor numbers were once again reduced on average across the board this season, with secondary spending down by 50% compared to last year.

“The public is reducing their spending due to the cost of living, while the cost of doing business is ever increasing against a reduced footfall and squeezed profit. Like many others, I am currently streamlining our secondary spend offering and reducing staffing levels to offset the recent increase in employment costs. I struggle to get reliable employees to carry out practical physical work, like cleaning, cooking or food preparation, as applicants all want desk-based jobs.”

Mat Farnham Burrows, General Manager at Linguastay: “It’s been an encouraging 12 months for us at Linguastay. International students are travelling again with great enthusiasm and we’ve welcomed over 12,000 students to Chester. The demand for authentic cultural experiences and quality host family stays remains strong, and we’re seeing real confidence returning to the sector. While the economy still presents its challenges, the resilience and optimism within international education are inspiring, and we’re proud to play our part in helping young people connect and learn across cultures.”

For more information or to request a copy of the full report, please contact: info@wcnwchamber.org.uk

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40

Getting Started with

Frances Brown Owner of The Social Giraffe What’s in a name?

Did you know that giraffes are social creatures? Their communities are flexible, and they can come and go freely, which is what I wanted to create within the business. A community of business owners who come to learn about social media and Pinterest and be part of a community that was there when they needed it. Keeping the social in social media!

Your position?

During lockdown, when we were all sat at home side hustling, I had started an Etsy store and someone suggested using Pinterest to drive more traffic to it. At the time, Pinterest was (as it is for a lot of people) a place to plan and visualise all my ideas - I had never thought of it as a business tool. So, I quickly discovered I had no idea where to start and someone suggested I take part in a free challenge run by The Social Giraffe. This led me to purchase their Supercharge Your Pinterest course where I met Katie and Philippa the duo behind the company.

Katie became my business mentor and then I joined the company as the social media manager.

Fast forward to January 2024, Katie and I were on a business retreat in Bali when we first chatted about taking over the company and in July 2024, I became the official owner.

About your business?

The Social Giraffe is a Pinterest-marketing agency that helps product-based and service-based online business owners get discovered by their ideal audience at just the right time. We handle your Pinterest strategy and implementation so you can scale your business without sitting behind your screen all day. Freeing up your time to focus on the parts of your business you are passionate about.

Why? My background is actually in IT and telecoms, and my career started way back in 1999 when the internet and mobile phone boom was getting

started. This means that, although I can remember a time before mobiles and the internet, I always found it easy to follow technology. When social media for business became popular, I started being asked by my friends to help set them up on social media.

After leaving my corporate career behind, I retrained as a coach and social media strategist and started my own business focusing on traditional social media before moving into the world of Pinterest.

The light bulb moment!

I don't think there was a specific moment; there were just lots of things that happened that have led me to where I am now. I always knew from when I started my career, I wanted to run my own business. I have always said yes to new opportunities as they have presented themselves, not all have been good but it has taught me a lot!!

Who is your ideal client/customer?

I love teaching and educating online business owners (either product or service) on how they can use Pinterest in their businesses - so anyone who operates online and wants a change from traditional social media, I would love to speak to.

Biggest challenges?

On the agency side of the business, e-commerce businesses that may be struggling to get discovered online as they are up against the huge retailers. Pinterest is a place of discovery, so it’s an amazing space for smaller creative product businesses to be.

Benefits of the Chamber Start-Up club since you joined?

Best moment so far?

Not really work related but for the past two years, I have been able to spend all summer in Scotland (where I am from, I still have my accent even after 20 years in Cheshire!) and one of the reasons I love running my own business is the freedom and independence it gives me to work anywhere - as long as there is Wi-Fi! We spend as much time in Scotland as we can, where I work when I need to, and I don’t need to book any time off.

Wearing all the hats as a business owner.

I have certainly found in the last few months that, although I used to love being able to do all the things, it’s not sustainable. So that is a big focus for 2026!

Being able to get out of the house and meet people in real life and make new business friends has been much needed.

Connecting with people who understand what it is like to run your own business and share all those ideas and challenges is invaluable.

Lessons learnt…what would you do differently and why!

Loads! It’s so easy when starting out to say yes to everyone and everything - ignoring red flags because you are keen to get those first clients! Boundaries are so important and ensuring you set expectations with everyone early. This includes friends and family!

Being able to get out of the house and meet people in real life and make new business friends has been much needed. Connecting with people who understand what it is like to run your own business and share all those ideas and challenges is invaluable.

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Welcome to WCNW Chamber of Commerce AI for All Consultancy and Training Cheshire 07856 836805

Centre for Enterprise Education

Enigma Healthcare Health and Wellbeing

www.kk-stud.io

Manchester Metropolitan University Business School Ormon, Lower Ormond St, Manchester M15 6BX 07879 486656

www.mmu.ac.uk/business-services/ centre-for-enterprise

www.enigmawellness.co.uk

Amrc Cymru Business Support & Research

Claire Davies Consultancy Business Consultancy

Enigma Wellness Ltd Health and Wellbeing

Chester Road , Broughton, Flintshire CH4 0DH 07947 702013

Wrexham County Borough 07803 927992

www.amrc.co.uk Coleg Cambria Education

www.anelgroup.com/en

www.cambria.ac.uk/college-sites/deeside

Ashton People Solutions Human Resource Consultants

Connect with Creativity Health and Wellbeing

Unit 11 Mold Business Park, Wrexham Road Mold Flintshire CH7 1XP 01352 878535

www.ashtonpeoplesolutions.co.uk

Enigma House, 76 High Street Tarporley, Cheshire CW6 0AT 07768 391363

www.enigmawellness.co.uk

Anel Engineering & Contracting Ltd Construction Herons Way, Chester Business Park, Chester, Cheshire CH4 9QR 07947 635991

Enigma House, 76 High Street Tarporley, Cheshire CW6 0AT 01829 701708

Kelsterton Road, Connah’s Quay, Deeside, Flintshire CH5 4BR 03003 030007

Wrexham County Borough 07921 331137

www.connectwithcreativity.co.uk

Eszter Papp - Wellbeing in Nature Stress Management Cheshire 07398 830305

www.pappeszterwellbeing.com

GeoMôn Anglesey UNESCO Global Geopark Tourism M-SParc, Menai Science Park, Gaerwen, Gwynedd LL60 6AG 07808 095004

www.geomon.co.uk

Astra Vehicle Technologies Limited Manufacturing

Dee Source Recruitment Advisers

Gio Mia Style Brand & Branding Specialist

www.astra-vt.com

www.linkedin.com/company/deesource

www.giomia.co.uk/pages/links

Bangor Business School Education

DeepStore Storage & Distribution Services

Hamilton Jones Consulting Ltd Recruitment Agencies

www.bangorunivsite.prod.acquia-sites. com/bbs/the-business-clinic

www.deepstore.com

Unit 22, Inward Way, Rossmore Business Village, Ellesmere Port, Cheshire CH65 3EY 07855 848557

Bangor University Universities

Direct Affinity CX Telecommunications

InsightfuliT Services Ltd IT Services

80/82 First Avenue, Deeside, Flintshire CH5 2NU 01244 555085

Hen Coleg, College Rd, Bangor, Gwynedd LL57 2DG 01248 351151

College Road, Bangor, Gwynedd LL57 2DG 01248 351151

Wrexham County Borough 07376 655872

Bradford Road, Winsford, Cheshire CW7 2PE 01606 596522

www.bangor.ac.uk

Sutton House, Ashville Point, Beechwood, Runcorn, Cheshire WA7 3FW 07970 551887

Beard Insights Ltd Consultancy and Training

Elevate Technical Solutions Limited Engineering

Ty To Gwellt, Bwlch, Tyn-Y-Gongl, Anglesey, Gwynedd LL74 8RG 07794 138848

www.beardinsights.com

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Cheshire 07437 917066

Flintshire 01244 668302

www.insightfulit.co.uk

www.directaffinitycx.co.uk

C/O Ellis & Co, 3rd Floor, Redwither Tower, Wrexham Industrial Estate, Wrexham, Wrexham County Borough LL13 9XT 07469 098058

Become a Member today - www.wcnwchamber.org.uk

Jenny Evans Travel Counsellor Travel Agency Wirral 01512 230080

www.travelcounsellors.co.uk/jenny.evans

NEW MEMBERS

Just Coffee Drinks

4 Commonhall Street, Chester, Cheshire CH1 2BJ 07912 083365

Liz Rowlands Coaching Ltd Training & Consultancy Organisations Wrexham County Borough 07881 556852

RB Consultancy Ltd Computer Security

T & L Leasing Financial Services

www.rbconsultancyltd.co.uk

www.tl-leasing.co.uk

Rebound Physiotherapy Medical Goods & Services

Total People Training

Pioneer House, Pioneer Business Park, North Road, Ellesmere Port, Cheshire CH65 1AD 07586 450248

7 Hilliard's Court, Chester Business Park, Chester, Cheshire CH4 9QP 01244 677716

www.lizrowlandscoaching.co.uk

6 Kings Street , Chester, Cheshire CH1 2AJ 07815 069859

www.rebound-physio.co.uk

www.totalpeople.co.uk

Marstep Resourcing Solutions Limited Recruitment Advisers

Runway Business Consultancy

TRK Emily Coach, Business & Life Coaching

Denbighshire 03304 005470

www.marstep.co.uk

The Threshing Barn, Willington Road Duddon, Cheshire CW6 0HD 07809 883260

Meiller-Boweld UK Limited Manufacturing

Rydal Penrhos Education

Unit 12, Drive A, First Avenue, Zone 2 Deeside industrial Estate, Deeside, Flintshire CH5 2NU 01352 781566

www.meillerboweld.co.uk Mental Health Coach and Facilitator Health and Wellbeing Cheshire 07981 508023

www.runway-sales.com

Old House, Pwllycrochan Avenue, Colwyn Bay, Conwy County Borough LL29 7BT 01492 530155

Vision Support Charities

Side & Co Graphic Design and Websites

Wrexham Chauffeurs Ltd Business Travel

Wrexham County Borough 07957 002947

Skills Builder Partnership Business Coaching

www.obsidian.network

www.skillsbuilder.uk/employers

Positive Being Coaching Coach, Business & Life Coaching

Snowdon Timber Products Ltd Ecommerce

www.visionsupport.org.uk

38 Ithens Way, Wrexham, Wrexham County Borough LL13 7EQ 01978 253815

www.wrexhamchauffeurs.co.uk

244-254 Cambridge Heath Rd, London E2 9DA 02071 836292

www.positivebeing.co.uk

Unit 3a, Llandygai Ind Est, Bangor, Gwynedd LL57 4YH 01248 305530

Prosperity Law LLP Legal Services

Social Intent Business Consultancy

4 St Pauls Square, Liverpool, Merseyside L3 9SJ 07412 673107

www.theresilientacademy.co.uk/emily

www.rydalpenrhos.com/

Obsidian Networks IT Services

Cheshire 07973 695439

Cheshire 07940 645093

Vision Support, Chester Head Office, Units 1 and 2, The Ropeworks Chester, Cheshire CH1 4DZ 07821 649066

www.sideandco.uk

Unit 4, Bretton Hall Offices, Chester Road, Bretton, Cheshire CH4 0DF 01244 569928

Brickfields Business Park, 60 Manchester Road, Northwich, Cheshire CW9 7LS 01616 746302

www.snowdontimber.co.uk

Gwynedd 07545 495355

www.social-intent.com

Become a Member today - www.wcnwchamber.org.uk

43

Tried & Tested People Solutions: Offering practical HR support for businesses

I’m delighted to announce my membership with the West Cheshire and North Wales Chamber of Commerce ahead of the official launch of my new HR consultancy, Tried & Tested People Solutions Ltd, in January. Based in Chester, I’m here to help local businesses make their people management clearer, simpler and more efficient.

With years of corporate compliant systems. My services experience in manufacturing, are practical, scalable I understand that local business and grounded in real-world owners across all industries business needs, whether you strive for growth, but the daily need a legally sound employee reality can be challenging. HR handbook or targeted advice paperwork, compliance tasks to guide your managers through and people issues can take up specific HR challenges. valuable time. My goal is to free I’m proud to be part of the local up that time by helping you business community and look get your day-to-day HR running forward to supporting fellow smoothly, efficiently and in a Chamber members in building way that protects your business the reliable HR foundations they from costly employee issues need for long-term success. and fines.

If you’d like to discuss how Tried & Tested People Solutions practical HR support can help offers everything from quick, your business move forward, focused assessments that I’d love to connect ahead of uncover hidden inefficiencies the January launch. to full-service HR support designed to build strong, Nicola Bevan nicola@triedandtestedpeoplesolutions.co.uk www.triedandtestedpeoplesolutions.co.uk www.linkedin.com/in/nicolaannbevan

www.triedandtestedpeoplesolutions.co.uk

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Grow Your Business by Investing in Your Team A Practical Guide for Business Leaders to Cut Costs, Boost Productivity and Build Trust • Cut through HR complexity with clear, practical guidance • Save time, prevent costly mistakes and protect your business • Build stronger teams through fair, consistent management • Create a culture where your people and profits thrive Pre-order Growing Your Business by Investing in Your Team, launching mid-January, at nicola@triedandtestedpeoplesolutions.co.uk

www.triedandtestedpeoplesolutions.co.uk

What we’re Passionate about…

At Rydal Penrhos, passion for community is woven into the history, culture and day to day life of the school. While widely known as one of the country’s leading independent schools, its role in Colwyn Bay and across North Wales extends far beyond education. Today, its campus, people and facilities support community groups, charities and businesses, making it a hub for events, sport and partnership projects that enrich local life.

A School with Deep Local Roots Founded more than 140 years ago, Rydal Penrhos began as two Methodist boarding schools, Rydal Mount for boys and Penrhos College for girls. They merged in 1995, bringing together a shared heritage based on service and community engagement.

Those values remain central today. As the school has evolved, so has its contribution to the wider region. The campus has become not only a place of learning but also a resource supporting thousands of people who live, work and volunteer in North Wales.

Supporting Local Groups and Activity For generations, Rydal Penrhos has worked closely with local organisations, opening its facilities for activities that benefit the community. The school’s historic buildings, extensive grounds and sports venues are regularly used during evenings, weekends and holidays.

Swim clubs train in the pool, drama groups rehearse in the Memorial Hall, and sporting organisations use the all-weather hockey pitch, tennis courts, cricket and rugby pitches, gym, Eton Fives courts and sailing clubhouse. A recently completed Astro Turf, delivered with Sport Wales and Hoci Cymru, has enabled the school to welcome more national and international teams for training and fixtures.

These partnerships reflect a belief that communities thrive when they can access high quality facilities and the support of an experienced team. Many of the people who arrive on campus are not pupils, but they are still part of the school’s wider story.

A Role in Local Business Life A growing number of businesses now choose Rydal Penrhos as a venue for

WHAT WE'RE PASSIONATE ABOUT

Rydal Penrhos

training, team building and conferences.

The peaceful setting between the mountains of Eryri and the North Wales coastline, combined with a mix of modern and heritage spaces, gives events a distinctive backdrop.

Organisations often return year after year, citing the professionalism of the events team and the convenience of having meeting rooms, breakout spaces and dining areas on a single, self-contained site. These visits also support the local economy, bringing new people and investment into Colwyn Bay. Accommodation that Supports Partnerships Glan Aber, the school’s on-site accommodation for up to 41 guests, has become an important asset for long stay groups. Residential courses, sports camps and corporate retreats use the building as a base, giving participants easy access to the school’s facilities while being close to the coast and surrounding areas.

For many youth groups and community organisations, this makes opportunities possible that might otherwise be out of reach, particularly where safe, wellequipped accommodation is essential.

Spaces that Bring People Together Some of the school’s most historic venues have become familiar settings for major local events. The Osborn Hall hosts weddings, charity galas, concerts and business dinners, its character making it suitable for both community celebrations and professional gatherings.

Across the campus, meeting and conference rooms can host between 5 and 250 guests. The ability to move easily between plenary rooms, workshops and dining areas has made the school a regular choice for training providers

and professional bodies. Larger events are typically held in the Dining Hall or Memorial Hall, while smaller rooms support focused sessions and development work.

Catering that Serves the Region The school’s catering team plays a key role in this busy programme of events.

Led by award winning chef Sue Leacy, the team prepares food for pupils as well as community groups, sports teams, charities and external clients.

Plans for 2026 include expanding the outside catering service, enabling the team to support more partners at venues across North Wales. This reflects a wider ambition to strengthen the school’s contribution to the region and create new opportunities in hospitality.

Passion at the Heart of the Work For those who work at Rydal Penrhos, the campus is more than a workplace. It is a focal point for collaboration, connection and community pride.

“Rydal Penrhos has always been more than just a place of learning; it is part of the fabric of Colwyn Bay and the wider region,” says Maria McLean, Admissions and Marketing Manager.

“Whether we are welcoming a local sports club, hosting a residential course or supporting a family celebration, we see it as an extension of our core purpose: to serve, to support and to help people flourish.”

Get Involved Rydal Penrhos continues to explore new ways to work with community partners, businesses and charities. For anyone interested in using the school’s facilities or learning more about forthcoming developments, the events team welcomes enquiries. events@rydalpenrhos.com

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MEMBERS NEWS

Freedom to take sheep into London Professor Phil Harris, Honorary International Ambassador of the West Cheshire & North Wales Chamber of Commerce, exercised one of the most historic privileges in British civic life when he drove sheep over Southwark Bridge into the City of London on Sunday, 28th September.

As a Freeman of the City of London and a Liveryman of the Worshipful Company of Marketors, Phil joined fellow Liverymen to raise substantial funds for charity.

The ancient right to drive sheep across London Bridge dates back to medieval times, when farmers were charged a toll to bring livestock into the City’s markets.

However, those granted the Freedom of the City were exempt from such fees. As transport and trade evolved, the custom faded into history until the Worshipful Company of Woolmen revived the sheep drive as a modern-day charitable event.

Today, the annual Sheep Drive & Livery Fair celebrates this colourful heritage, attracting media attention and featuring appearances from the Lord Mayor and Sheriffs of London, as well as famous faces such as Damian Lewis, Dame Mary Berry, and even Shaun the Sheep. Participants make a

Our Patron Members

Our Strategic Members

46

n Professor Phil Harris Takes Sheep for a walk in London

contribution to the Woolmen’s charity, supporting educational and community causes. Alongside the drive, the Livery Fair showcases the skills of traditional crafters and artisans, with stalls and demonstrations sponsored by various Livery Companies.

Professor Harris became a Freeman of the City of London in 2011 and a Liveryman of the Marketors in 2013.

He currently chairs their Awards and Education Committee, serves on the Honorary Court and Trust, and continues to lead charitable initiatives through his work with the Educate North Awards and

the Medical Mission Sisters’ Centenary Celebrations.

Reflecting on his experience, Phil said: “Freedom is very precious, and to be able to raise funds for charity while exercising an ancient right is a lovely reminder of Britain’s history and community spirit.”

The event not only keeps centuries-old traditions alive but also highlights the enduring connection between civic freedom, philanthropy, and the shared values that continue to shape modern society.

A ydych chi’n barod i ddatblygu eich busnes, a bod ar flaen y gad yn y byd digidol heddiw?

Are you ready to elevate your business and stay ahead in today’s digital landscape?

Gyrrwch eich busnes yn ei flaen gyda chymorth gan Busnes Cymru.

Drive your business forward with support from Business Wales.

03000 6 03000 busnescymru.llyw.cymru businesswales.gov.wales