Hillingdon March 26

SPRING 2026

business Hillingdon Chamber of Commerce

Magazine

HEATHROW COMMUNITY TRUST GIVING BACK TO THE LOCAL COMMUNITY

WELCOME

As we move into the next phase of 2026, I want to take a moment to reflect on what has been an incredibly purposeful and progressive quarter for the Hillingdon Chamber of Commerce.

Over the past three months, we have not simply maintained momentum, we have accelerated it.

We have seen a significant uplift in engagement across the borough, with more businesses than ever before actively connecting, collaborating, and contributing to the wider economic and social fabric of Hillingdon. From SMEs to large corporates and strategic partners, the Chamber continues to evolve as a platform where meaningful relationships translate into real opportunity.

A standout moment this quarter was the Hillingdon Business Awards. A powerful celebration of the innovation, resilience, and excellence that exists across our borough.

The calibre of finalists and winners was exceptional, and the energy in the room reflected something deeper: a business community that is ambitious, collaborative, and proud. The Awards are not just a celebration, they are a statement of intent; that Hillingdon is a place where businesses can thrive and be recognised for doing so.

Our recent events have also demonstrated the strength and appetite within our business community. The launch and continued development of “The Exchange” has created a new standard for senior-level engagement.

Providing a trusted, high-quality environment for decision-makers to connect, share insight, and shape the future of the borough together.

Alongside this, our growing relationships with key stakeholders, including major employers, education providers, and public sector partners have strengthened our ability to influence, support, and deliver at scale. These collaborations are not only enhancing business connectivity but are actively contributing to skills development, local employment pathways, and long-term economic resilience.

We have also seen continued growth in our membership Publisher Ian Fletcher Benham Publishing Limited Aintree Building, Aintree Way, Aintree Business Park, Liverpool L9 5AQ Tel: 0151 236 4141 Fax: 0151 236 0440 admin@benhampublishing.com www.benhampublishing.com

community. This reflects a clear shift, organisations are no longer looking for passive membership. They are seeking purpose-driven partnership, visibility, and impact. The Chamber is proud to be facilitating exactly that.

Looking ahead, our focus now turns to one of the most exciting milestones in our calendar, the Hillingdon Chamber Expo. This flagship event will bring together businesses, innovators, educators, and stakeholders from across the region, creating a dynamic platform for showcasing opportunities, building partnerships, and unlocking growth. With increasing interest from major organisations and exhibitors, this year’s Expo is set to be our most impactful yet, a true representation of what Hillingdon has to offer.

Importantly, our focus remains firmly on creating value that goes beyond business.

Whether through wellbeing initiatives, community engagement, or supporting underrepresented groups, we are committed to ensuring that growth across Hillingdon is inclusive, responsible, and sustainable.

Looking ahead, the next quarter presents even greater opportunity. With key events, strategic partnerships, and new initiatives on the horizon, we are well positioned to continue building a Chamber that not only supports business, but represents and champions it.

To all our members, partners, and stakeholders, thank you. Your continued support, trust, and engagement are what make this community so powerful.

If you are not yet actively involved, I encourage you to take that next step.

The opportunity to connect, collaborate, and grow has never been stronger.

Together, we are building something that matters.

Warm regards, Amar Nota CEO, Hillingdon Chamber of Commerce

CONTENTS SPRING 2026

Heathrow Community Trust............... 4 Up Front ................................................. 8 Charity .................................................. 11 Local Voice from Westminster........ 12 Environment ....................................... 14 Business Support Programme ....... 16 Chamber Initiatives............................ 18 Economy.............................................. 20 Arts & Culture...................................... 22 Business Expo..................................... 24 Hillingdon Business Awards............. 27 Skills ..................................................... 30 The Big Interview ............................... 32 Health & Wellbeing ............................ 36 Chamber Membership ...................... 40 Chamber Events ................................ 42 Getting Started.................................... 43 New Members .................................... 44 The Last Word .................................... 46

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COVER IMAGE Chief Executive Officer of Heathrow Community Trust Sarah Rothwell with Chief Communications and Sustainability Officer Nigel Milton

Advertising and Features Karen Hall Tel: 0151 236 4141 karen@benhampublishing.com

Editorial and General Enquiries Hillingdon Chamber of Commerce Hayes Business Studios, Uxbridge College Coldharbour Lane, Hayes, UB3 3BB

Design David Wright Tel: 0151 236 4141 dave@benhampublishing.com

Tel: 01895 545 940 info@hillingdonchamber.co.uk www.hillingdonchamber.co.uk

Media No. 2221

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Published March 2026 © Benham Publishing and Hillingdon Chamber of Commerce

Our Strategic Partners Disclaimer: Hillingdon Chamber of Commerce Business Magazine is published for Hillingdon Chamber of Commerce and is distributed without charge to Chamber members. All correspondence should be addressed to Hillingdon Chamber of Commerce. Views expressed in Hillingdon Chamber of Commerce Business Magazine are not necessarily those of Hillingdon Chamber of Commerce. Reprinting in whole or part is forbidden except by permission. ©2026 Please note that submitting an article does not guarantee publication. Whilst every effort is made to ensure the accuracy and reliability of material published in this journal, Benham Publishing and its agents can accept no responsibility for the veracity of claims made by contributions in advertising or editorial content. Benham Publishing cannot be held responsible for any inaccuracies in web or email links supplied to us.

Hillingdon Chamber of Commerce Business Magazine

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in profile

GIVING BACK TO THE LOCAL COMMUNITY Heathrow Community Trust (HCT) is Heathrow Airport Limited’s primary charity partner, enabling community projects in the nine boroughs surrounding Heathrow Airport to thrive, through a well-established grant scheme in place since 1996.

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Giving back to the local community, HCT grant programmes are focused on Environment & Sustainability, Communities Together and Projects for Young People.

We fund community tree planting and green spaces improvements, energy efficiency improvements for community centres, community events promoting cohesion and integration, building community resilience, health and wellbeing.

We support projects to improve skills and reduce social isolation through arts and sport, employability courses and workshops, and vital services to support people in need. All aimed at improving people’s life chances, quality of life, aspirations and future opportunities.

Hillingdon Chamber of Commerce Business Magazine

We also have two grant programmes for Heathrow colleagues, supporting projects where they are actively involved in volunteering or fundraising in their community.

Recent projects in Hillingdon Outdoor volunteering sessions with London Wildlife Trust at Gutteridge Wood, Frays Farm Meadows, Ten Acre Wood and Yeading Brook Meadows, improving the wildlife habitat through volunteer participation which enhances health and wellbeing for those involved.

Belina Grow CIC’s Hillingdon Bridge Project, supporting disadvantaged mothers into volunteering, training, education and employment. Supporting isolated BAME

in profile mothers, particularly from the Asian Community, who are economically inactive and facing multiple disadvantages, bringing them together in community settings, to reduce isolation and overcome barriers to participation.

Supporting older residents of Parkfield House Nursing Home in intergenerational activities working in partnership with Glebe Primary School. The Creative Exchange is a participatory project to reduce isolation for residents and build confidence and a sense of place for children from military families.

Halo Children’s Foundation, which provides bereavement support to children and their families, through trained counsellors and expressive arts and play sessions, enabling them to work through grief and loss, bringing people together to share common experiences.

What’s new for 2026?

Chief Executive Officer of Heathrow Community Trust Sarah Rothwell with Chief Communications and Sustainability Officer Nigel Milton

In our 30th year, we will be adding a mental health theme to each of our grant programmes, distributing additional funds to support this anniversary theme.

Events already lined up for 2026 include the Optime Community Challenge Cup in March, Heathrow colleagues running the TCS London Marathon in April, an anniversary event for our stakeholders in May, and a charity golf day in June.

We are planning a celebration event for grant recipients in the Autumn, to share successes and opportunities for future partnership between organisations who are all working hard to make a difference in their communities and have a long-term positive impact on people’s lives.

Our impact In 2025, over £800,000 was awarded through grants of up to £15,000 per year.

More than 43,000 people were involved in and directly benefited from previously

funded projects which completed during the year. Applications received came to nearly £4m, so there is always more we could do.

year, with quizzes, auctions, sponsored events, bake sales, raffles and other staff engagement activities.

Heathrow Airport Ltd is our primary and founding partner, and our main funder.

Between 2015 and 2025, HCT has distributed more than £6.8m through over 800 grants to local community projects, which have made a difference for 276,000 people.

As Heathrow expands, we want to remain a key partner in their Giving Back programme, and lever in additional funds from the wider Heathrow eco-system and supply chain, to channel back into the local community, identifying local needs and working to enable the organisations delivering services and facilities that meet them.

We receive income from passenger donations and support from other Team Heathrow companies, through direct donations and special events. Heathrow colleagues fundraise for us throughout the

You can help us give back, through notfor-profit, for purpose and for impact organisations who deliver community services and improve local community facilities.

As Heathrow expands, we want to remain a key partner in their Giving Back programme, and lever in additional funds from the wider Heathrow eco-system and supply chain, to channel back into the local community, identifying local needs and working to enable the organisations delivering services and facilities that meet them.

Hillingdon Chamber of Commerce Business Magazine

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in profile

Our amazing grant admin team do all the due diligence work behind the scenes to make sure your money is well used for the intended purposes, and our experienced grant panels make the difficult decisions over how to distribute the funding. Our dedicated board and grant panel members are a mixture of Heathrow colleagues and independent community representatives who live and/or work locally.

We welcome new corporate supporters who would like to donate through our trusted grant process, getting vital funds to local projects evidencing local need for their services. We are developing a new website, and will acknowledge our partner and supporter organisations. If your business is looking for a destination for your corporate social responsibility commitment, or to make a social value

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contribution, investing in your community, please follow the QR code, visit our website or get in touch. heathrowcommunitytrust.org HCT is pleased to be a member of our local Chamber of Commerce in Hillingdon, with its aims of collaboration and partnership between local businesses, entrepreneurs, charity representatives and community organisations, to build a stronger community in Hillingdon through its networks, forums and events.

We appreciate the way the Chamber is working to support and encourage this, giving a voice to those who may not otherwise be heard. We encourage new members to get involved, make connections and see how we can all work together to amplify our impact.

Hillingdon Chamber of Commerce Business Magazine

Our amazing grant admin team do all the due diligence work behind the scenes to make sure your money is well used for the intended purposes, and our experienced grant panels make the difficult decisions over how to distribute the funding.

advertorial

A LOCAL BUSINESS WITH A GROWING NATIONAL FOOTPRINT The past year has been a “brilliant year” for NetCreater Digital & Print – and the year ahead looks even better with a keen focus on growth and expansion.

NetCreater Digital & Print is a full-service digital web agency offering website design, graphic design, social media management and print solutions.

Based in Uxbridge at Arc Business Village, NetCreater Digital & Print helps businesses maintain consistent branding across both digital and print all under one roof.

The close-knit team of six, including designers, developers and admin support work with a wide range of industries, from finance companies such as Raymond James Investment Services and Sterling Professional Finance to local car garages, hospitality businesses and professional firms.

NetCreater Digital & Print first began by designing websites for local high street businesses, including restaurants, pet shops and independent retailers, helping them establish a professional online presence and attract more customers.

“Our focus was simple – helping local companies build a professional online presence and compete in an increasingly digital world,” says Managing Director Amit Chandarana.

“Over time, our portfolio evolved from local businesses to working with established national and blue-chip organisations. While the scale has changed, our commitment to personal service and measurable results remains the same.

More recently, we expanded our services to include print, offering products such as roller banners, business cards, flyers and posters.

This addition allows us to provide fully integrated digital and print solutions under one roof, making it easier for clients to keep their branding consistent across every channel.

“Our journey has been driven by adaptability, innovation and a commitment to helping businesses grow.”

A major highlight was being named a finalist at the Hillingdon Business Awards in the Creative Media Business of the Year category.

“2025 has been a brilliant year for NetCreater and being named a finalist was a real proud moment for our team,” adds Amit.

“We were also honoured to be a sponsor of the awards, supporting and celebrating the incredible businesses within our local community. On top of that, we’ve continued to grow our client base, deliver larger projects, and strengthen long-term partnerships making 2025 a year of recognition and solid growth for us.”

This year, the company’s focus is on growth and expansion, with the introduction of a new range of promotional print materials later this year to offer even more solutions to clients from branded merchandise to large-scale marketing print.

A major milestone for the business was securing a contract with Raymond James Investment Services. Following successful discussions and collaboration, NetCreater Digital & Print was selected to design and manage the websites for all new UK branches as they launch. The company is also currently in discussions to take over the management and development of existing branch websites across the network.

“This is a significant step forward for our agency and a testament to the trust placed in us. Alongside this, we plan to continue expanding our team, investing in new technologies, and strengthening long-term client partnerships as we scale both locally and nationally.”

One of the biggest challenges in the digital and print sector is keeping up with constantly changing technology and client expectations.

Trends in website design, social media, and digital marketing evolve quickly, and businesses expect fresh, modern solutions.

“We overcome this by investing in ongoing training for our team, staying up to date with industry best practices, and maintaining a flexible approach that allows us to adapt to each client’s needs,” he says.

“Another challenge is standing out in a crowded market. To address this, we focus on building strong relationships, providing personalised service, and delivering quality solutions that genuinely help our clients grow.

By combining creativity with reliability, we’ve been able to turn challenges into opportunities

“Our journey has been driven by adaptability, innovation and a commitment to helping businesses grow.”

NetCreater's Managing Director Amit Chandarana

and continue expanding our business successfully.”

NetCreater Digital & Print joined Hillingdon Chamber of Commerce around two years ago but have become much more active over the past 12 months by attending more events and sponsoring key local initiatives.

“Being part of the Chamber has brought many benefits, from building meaningful business relationships and discovering new partnership opportunities, to making genuine friends along the way,” adds Amit.

“It’s also important to us to give back to the community, and the Chamber provides the perfect platform to support local businesses and initiatives.

“With the team at the Hillingdon Chamber of Commerce and the exciting new initiatives they’ve been introducing, we really look forward to seeing the Chamber continue to grow from strength to strength.”

www.netcreater.co.uk

Hillingdon Chamber of Commerce Business Magazine

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up front

BUILDING AFFORDABLE HOMES FOR HILLINGDON RESIDENTS Hillingdon Council has marked two major housing construction milestones, which combined will deliver 200 high quality homes for established residents of the borough

On Friday 30 January, the council celebrated the completion of phase one of its Hayes estates redevelopment project.

The opening of Seabrook Court on the Hayes Town Centre Estate provides 80 upgraded homes for residents and builds on the successful delivery of the first 30 homes at the neighbouring Avondale Drive Estate in October.

Cllr Jonathan Bianco, Hillingdon Council’s Deputy Leader of the Council and Cabinet Member for Corporate Services and Property, and Cllr Steve Tuckwell, Cabinet Member for Planning, Housing and Growth visited the brand new properties alongside, Declan Higgins, CEO of Higgins Group, the council’s development partner, and four tenants who will be moving into the block soon.

To comply with new government building safety regulations, any building more than 18 metres (seven storeys) must be inspected and registered by the Building Safety Regulator.

The council is submitting the building for registration and residents will move once this is granted.

Once completed, the entire redevelopment across both Hayes estates will create 740 new homes (50 per cent affordable), along

Hayes Town Centre Estate, Seabrook Court completion Cllr Bianco, Cllr Tuckwell and Declan Higgins with council tenants

with upgraded community spaces and improvements to the public realm.

Construction work is also continuing at pace on the council’s 100 per cent affordable Yiewsley redevelopment project, which will create 95 one, two and three-bed homes across two sites and an enhanced modern library.

Cllr Bianco and Cllr Tuckwell also took part in a groundbreaking ceremony at the Falling Lane site on 30 January with representatives from Bugler Developments, the development contractor.

Work on the site has already included the demolition of the old library and they are preparing for the foundations of the new homes to be laid.

While the new library is being built the nearest alternative is nearby West Drayton, which has extended its opening hours.

Cllr Tuckwell said: “It’s fantastic to see the first

phase of our Hayes Estates redevelopment completed. The project is enhancing the area to create modern, well-connected neighbourhoods, and providing new homes which better suit the needs of residents who have lived on the estate for many years.

“We’re also working hard to deliver more much-needed affordable homes for established Hillingdon residents and have a pipeline of housing developments under construction. Yiewsley is a great example of how we are utilising brownfield land near our town centres to achieve this.”

Declan Higgins, Chief Executive Officer at Higgins Group, said: “We are delighted to be working in partnership with Hillingdon Council to deliver these new homes at Hayes Town Centre and Avondale Drive. This milestone reflects a shared commitment to putting existing residents first, ensuring they can remain within the community while benefiting from safe, modern and high-quality homes.”

Ten years of Marketing by Minal: from redundancy to loving small business This March marks ten years since I launched Marketing by Minal, a milestone that feels both surreal and deeply meaningful.

Growing up with small business owner parents, I witnessed their relentless hard work but resented how little time they had for us. I vowed never to follow that path. It wasn't until I joined Constant Contact (an email marketing company) and spoke with hundreds of small business owners that I finally understood they weren't just working hard, they were building better futures for their families. I fell in love with small business.

Then came 2016. I was made redundant just a week after securing a mortgage extension.

The timing was terrifying.

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My husband refused to let me settle for temp work, insisting I'd never been more animated than when helping small businesses with their marketing. On 27 March 2016, whilst unpacking boxes in our new home, I launched Marketing by Minal. My first email marketing client came before I'd even formalised the business.

For three years, I nearly quit annually, convinced I needed a "proper job." Then 2020 hit. Ironically, the year things finally clicked.

In 2021, I niched down to email marketing.

By 2023, I'd refined my focus further to solo and small service providers.

Today, I help clients transform from email marketing novices to build profitable,

Hillingdon Chamber of Commerce Business Magazine

consistent communication with their audiences. One recent client told me he had work in the pipeline that would cover my cost for a year. I’d only sent 4 emails for him at that point! While I've worked with over 50 clients directly, I've reached thousands through blogs, webinars, and events.

What would I say to the version of me starting her business 10 years ago? Don’t doubt yourself. Niche down into email marketing fast. And buckle up – it’s going to be a ride!

up front

Image courtesy of www.battleofbritainbunker.co.uk

DISCOVER HILLINGDON’S TREASURES AT NEW MUSEUM IN UXBRIDGE More than 2,500 rare artefacts – including over 300 Iron Age coins discovered during HS2 excavations – are on display at a new museum and archives in Uxbridge.

The Mayor of Hillingdon officially opens Hillingdon Council's Museum and Archives Service

Hillingdon Council's Hillingdon Museum and Archives Service, based at the Civic Centre, Uxbridge, offers visitors a closer look at rare artefacts and documents from the borough's past.

Many of the objects are on display for the first time. The space can also accommodate larger objects that were previously too big to display, including a 19th century milk churn and original Randalls store signage. Other highlights include the Basset’s grant, a document from the 1100s – the oldest document in the borough’s collection and the ‘Hillingdon Hoard’, a collection of more than 300 Iron Age coins called ‘potins’ dating from the 1st century BCE. The museum, which is located alongside Uxbridge Library in the former Middlesex Suite building has opened with two exhibitions.

‘Hillingdon’s Treasures’ explores the history of the borough using some of the most interesting artefacts and archives from the collection and ‘Shopping in Hillingdon’ looks at the history and culture of shopping, from the 19th century to present day.

Visitors can also immerse themselves in an interactive display, recreating a Victorian-era home, complete with an original fireplace from the council’s artefacts collection.

The archives service also ensures that residents wanting to view historic documents or seek help with tracing their ancestry, can access materials from the dedicated search room.

Cllr Wayne Bridges, Hillingdon Council’s Cabinet Member for Community and Environment, said: “Our fantastic new museum is a celebration of our borough’s past, providing a dedicated space to showcase a fascinating array of documents and objects that detail Hillingdon’s unique heritage.

“The larger exhibition space means we can showcase more artefacts than before and display many previously unseen items.”

Nick Schofield, Chair of the Uxbridge Local History and Archive Society, said: “Hillingdon has an amazingly rich history, from Mesolithic hunter-gatherers and beautiful medieval churches through failed Civil War treaty negotiations and stately mansions to new suburbs and a wartime bunker.

“The opening of the new Hillingdon Museum and Archives Service is an exciting and long-awaited event which will open up this often-hidden heritage to the local community and beyond.”

Ken Pearce, local historian and author, said: “I never thought I would live to see a museum room and archives together.

“I hope this will attract a new audience of people who perhaps had not been aware of the history of the district before.”

The museum is one of the five sites included in the Hillingdon Heritage Membership, which offers exclusive benefits and access to members.

Find out more at www.hillingdon.gov.uk/ history-heritage.

Enjoy a guided walking tour at the Battle of Britain Bunker On the last Saturday of each month, the Battle of Britain Bunker holds special guided walking tours for visitors.

Explore the hidden rooms, corridors and objects that have been closed to the public for many years and find out more about the remarkable people who worked behind the scenes in the Battle of Britain.

Bunker tours are 60 minutes long and take you down 76 steps to see the original 1940s Bunker and include a 45-minute talk, followed by a trip to the exhibition which includes a free virtual video tour (so visitors who cannot access the underground site can still enjoy a tour) and the Polish Air Force gallery and Dieppe exhibition. On display are real artefacts including aircraft wreckage, uniforms and telecommunications equipment used by the RAF. And if you want to find your inner peace, surrounded by museum artefacts and with impressive aircraft overhead, then join the twilight yoga group on the mezzanine on Monday evenings.

For younger visitors, the Bunker also holds Pipsqueaks! story sessions for children aged from 18 months to four years.

The Bunker is on Wren Avenue, Uxbridge, UB10 0GG. Find out more about the exhibitions and events at www.battleofbritainbunker.co.uk

Hillingdon Chamber of Commerce Business Magazine

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up front

Council celebrates counter fraud award win Hillingdon Council is celebrating the outstanding innovation and determination of its counter fraud team following their category win at the Public Sector Counter Fraud Awards 2026.

The team won the Local Excellence Award, recognising their efforts and ongoing success in combatting financial crime and protecting public funds, at an awards ceremony held at the QEII Centre in London on Thursday 26 February.

Held in conjunction with the Counter Fraud Conference, which brings together industry professionals from across the UK to share best practise and enable collaboration, the team was also shortlisted for the Team of the Year Award, further highlighting the strength and impact of their work across Hillingdon. The council is responsible for reviewing a range of potential frauds and dishonesty offences, including tenancy fraud, giving false information on applications, failing to declare income and misusing parking Blue Badges.

Since April 2025, through diligent proactive investigations and early intervention, the council has successfully: • Recovered £10.8 million to the public purse • Identified 116 false council tax discount and fraudulent social care claims • Recovered 92 council homes by stopping unlawful subletting and other housing fraud • Ended 33 emergency accommodation placements for non-occupation or false homelessness applications • Uncovered 65 outbuildings not registered for council tax • Prosecuted 12 individuals for Blue Badge fraud, securing £18,000 in fines and costs • Identified £2.3 million in new or improved business rates.

Cllr Eddie Lavery, Hillingdon Council’s Cabinet Member for Finance and Transformation, said: “This is a fantastic achievement for our counter fraud team, who work tirelessly to meticulously investigate cases and use the full force of the law to prosecute offenders and protect taxpayers’ money.

“Fraud against the council is a serious offence and will not be tolerated. Every pound lost to fraud is a pound taken from residents who genuinely need support.”

Anyone who suspects that someone is committing fraud against the council can report it directly, in confidence, at www.hillingdon.gov.uk/reportfraud or by calling 0800 389 8313.

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LONDON SCHOOL OF GARBA TAKES CENTRE STAGE IN GLASGOW FOR COMMONWEALTH GAMES 2030 ANNOUNCEMENT

London School of Garba (LSG), the sister company to the vibrant and community-led AbcDance, proudly represented cultural excellence on a national platform this month, as Team LSG were invited to Glasgow for a prestigious two-day international event.

The special celebration marked the grand unveiling and official announcement of the Commonwealth Games 2030, attended by distinguished guests including international representatives and members connected to the United Nations. The atmosphere was electric, symbolic and historic — and LSG brought colour, rhythm and cultural pride to the stage.

Founded to celebrate and preserve traditional Garba while embracing modern performance energy, LSG has become known for its powerful stage presence and authentic choreography. Under the creative direction of Tasha Kathuria the Glasgow performances blended high-energy Bollywood with traditional Garba flair, creating a visually spectacular showcase that reflected the richness and diversity of South Asian culture.

Over the two days, the team delivered dynamic performances that celebrated unity, heritage and global connection — themes deeply aligned with the spirit of the Commonwealth Games.

Their routines were a fusion of precision, passion and storytelling, captivating audiences and dignitaries alike.

This invitation marks a significant milestone not only for LSG, but for the wider AbcDance family and the UK South Asian dance community. From community classes in London to performing on an international stage, the journey reflects dedication, grassroots impact and a commitment to sharing culture through movement.

Speaking after the event, Tasha Kathuria shared that representing the community at such a landmark occasion was “an honour and a proud moment for the entire team.”

The performance symbolised more than entertainment — it was a statement of cultural inclusion, artistic excellence and global unity.

As preparations for the Commonwealth Games 2030 begin to gather momentum, London School of Garba’s presence at the announcement reinforces the powerful role that arts and culture play in bringing nations together.

From London to Glasgow, and now onto an international sporting legacy — LSG continues to dance beyond borders.

Facebook: ABC Dance Fitness • Instagram: @abc.dance123 • Instagram: @londonschoolofgarba

As preparations for the Commonwealth Games 2030 begin to gather momentum, London School of Garba’s presence at the announcement reinforces the powerful role that arts and culture play in bringing nations together.

Hillingdon Chamber of Commerce Business Magazine

charity

EVERY BIT OF CHARITY MAKES A DIFFERENCE: HOW ONE WEST LONDON LEADER IS CREATING LASTING SOCIAL VALUE

By Sarah Gardner BEM Entrepreneur and Charity leader

West London has always been a place of resilience, innovation, and community spirit. At its heart are people who not only lead in business and public life, but use leadership to make a meaningful difference to others. One such leader is Sarah Gardner BEM — a seasoned manager, committed volunteer, and founder of multiple charities that are transforming communities locally and nationally.

Over the past decade, Sarah has applied her skills as a Chartered Manager (CMgr, FCMI) not just to organisational performance, but to social impact providing support where it is most needed and inspiring others to lead with purpose and compassion.

Growing from kindness: The birth of a movement Sarah’s first major initiative, Serving Our Superheroes, began in 2020 as a response to need during the COVID-19 pandemic. What started as a nurse’s phone call for help grew into a nationwide movement supporting hundreds of thousands of people in crisis.

The charity has: • Supported more than 200,000 people, • Distributed over £4.5 million worth of essential items, • Diverted tonnes of waste from landfill through upcycling and efficient redistribution of goods.

This impact has not gone unnoticed. Serving Our Superheroes has won Chamber of Commerce awards, international recognition, and continues to work with organisations across sectors to deliver sustainable support.

A broader mission: Championing neurodiversity and inclusion Alongside her flagship charity, Sarah leads initiatives that focus on inclusion and opportunity. Her work as a Neurodiversity champion underlines her belief that every individual’s strengths matter. She has been recognised for championing neurodiversity,

breaking down barriers, and shaping more inclusive workplaces.

Balancing a busy career with the leadership of multiple charities, Sarah epitomises a modern, values-based approach to leadership one that blends performance with purpose.

Why every act of charity matters The impact of charitable action is measurable, and its benefits extend to individuals, organisations, and entire communities.

1. Developing skills and leadership capacity Charitable engagement especially collaborative projects and volunteer coordination builds real leadership skills.

Evidence shows that structured volunteering improves key workplace competencies such as communication, problem-solving, and teamwork.

In fact, 92% of employees say volunteering improves professional skills, including leadership and communication traits that are essential for today’s dynamic business environment. According to Deloitte’s 2016 Impact Survey.

For West London organisations, investing in social value can therefore be part of people development strategies, helping staff to grow and develop while contributing to positive outcomes.

2. Building engagement, loyalty, and wellbeing Research consistently shows that purpose matters. Organisations that support volunteering and social impact initiatives experience significantly lower staff turnover, increased engagement, and stronger connection to organisational culture.

When employees see their workplaces contributing to community good, whether through paid volunteer days, partnership projects, or employee-led fundraising, it deepens loyalty and strengthens morale. This is especially important in sectors facing talent shortages.

3. Enhancing reputation, trust, and community resilience Trust remains a critical currency for organisations. Evidence shows that many people now make choices, purchases, or professional decisions based on an organisation’s values and social impact.

Authentic charitable action like the programmes Sarah leads enhances organisational reputation and bolsters relationships with customers, clients, and partners alike.

Charity in action: Practical steps for West London organisations West London’s diverse economic landscape from SMEs to multinational headquarters means local leadership already understands value creation. Increasingly, that value includes social value.

Here are practical ways organisations can embed charitable impact into everyday leadership: • Offer paid time for volunteering — allowing staff to support causes meaningful to them.

• Partner with local charities — from distribution of resources to mentoring programmes.

• Design skills-based initiatives — connecting business expertise with community need.

• Incorporate social value into procurement and operations — focusing on long-term benefit.

These practices strengthen not only community wellbeing but also organisational resilience and reputation.

Leadership with heart Through initiatives like Serving Our Superheroes, CHEF, Well-being for all and neurodiversity advocacy, and collaborative partnerships, Sarah Gardner BEM demonstrates what leadership with heart looks like: purposeful, visible, compassionate, and effective. Her work shows how every bit of charity makes a difference — not only to those being supported, but to the organisations and teams that choose to lead beyond profit.

West London has always thrived on innovation and community spirit and leaders like Sarah are ensuring that social value continues to play a central role in our collective success.

Hillingdon Chamber of Commerce Business Magazine

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our local voice from westminster

It’s been a busy and productive start to the year.

Since Christmas, I’ve been focused on bringing together employers, colleges, training providers, and community organisations to strengthen opportunities for residents and support the businesses that form the backbone of our local economy.

Local employers consistently tell me that access to skills, recruitment support, and stronger links with young people are essential for growth. That’s why I’ve made jobs, skills and business engagement a central priority, ensuring that our community benefits from both local initiatives and national reforms aimed at boosting opportunity.

Connecting jobseekers and employers across our community I kicked off the new year by hosting a community job fair in partnership with Seetec. Held at Uxbridge College, the event brought together over 100 jobseekers and a wide range of employers to boost employment in the area. I’m grateful to the Chamber of Commerce for their support. It was an uplifting event, and I’m pleased to continue helping the business community connect with potential employees.

BUILDING OPPORTUNITIES AND STRENGTHENING OUR LOCAL ECONOMY

By Danny Beales MP Image by Roger Harris - House of Commons

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Hillingdon Chamber of Commerce Business Magazine

our local voice from westminster

Youth Jobs and Skills Hub meeting

One of my key priorities going forward, is working in partnership with local groups to fight for a local Youth Employment Hub for our area. I recently joined colleagues from Uxbridge College, the DWP and the Hillingdon Chamber of Commerce amongst other organisations to discuss the need for greater opportunities for young people looking for work. The message was clear: young people need a dedicated space where they can access careers advice, training, apprenticeships, and direct links to local employers.

A Youth Employment Hub would act as a bridge between businesses and young people, helping employers find the talent they need while giving young people the confidence and support to take their next steps. I will continue working with local groups to push for this vital resource and ensure it reflects the needs of both employers and young people.

A national focus on skills These events are happening at a time of renewed national focus on growth, with Government reforms aimed at boosting skills and helping industries respond more quickly to the needs of a modern workforce.

Just recently, the Government announced a major overhaul of the apprenticeship system, setting out plans to accelerate the training of young people and help employers address growing labour shortages across key sectors of the UK economy. This will bring real benefit to Uxbridge and South Ruislip by giving local employers faster access to skilled workers and creating more flexible training routes for young people and adults. Local institutions such as HRUC will be able to update and expand their training offer more rapidly, strengthening partnerships with employers.

Tackling town centre crime Next month, I am hosting a town centre dropin session for the community. I am concerned about an increase in reports in crime across our high streets. Just recently, my team attended a street stall with officers from the Safer Neighbourhood Team where we met with residents concerned about the impact of crime on the town centre. Offences such as shoplifting and antisocial behaviour have a huge impact on consumers and businesses alike. If this is something you would like to attend or know of an organisation that could

come along to provide advice to residents, please do get in touch with me.

Working for a thriving, skilled and safe community As we move further into the year, I remain committed to championing the needs of local businesses, supporting residents into work, and creating new opportunities for young people across Uxbridge and South Ruislip. From hosting job fairs and pushing for a dedicated Youth Employment Hub, to engaging with national reforms that will strengthen our skills system, my focus is on ensuring our area benefits from every available opportunity.

Alongside this, I will continue working with partners to keep our town centres safe and welcoming for businesses and residents alike.

By bringing together employers, colleges, community organisations, and local people, we can build a stronger, more resilient local economy that works for everyone. I look forward to continuing this work with you in the months ahead.

As always, if you’re a local business or organisation and would like to discuss how we can work together, please do get in touch. Your insights and involvement are vital as we continue building a stronger local economy for everyone. My office is always available, please contact me at danny.beales.mp@parliament.uk

As we move further into the year, I remain committed to championing the needs of local businesses, supporting residents into work, and creating new opportunities for young people across Uxbridge and South Ruislip.

Hillingdon Chamber of Commerce Business Magazine

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environment

WOODS: LEADING WITH SUSTAINABILITY AND INNOVATION Compliance Director, Felicidade Lopes, and Compliance Manager, Jiwan Malhan, proudly represented Woods on the awards evening

By Mark Douglas Brand Manager

Sustainability and innovation are more than ambitions for us.

They are the principles that guide everything we do. This year, our commitment was celebrated at the Hillingdon Business Awards 2026, where we were named Green/Environmental Company of the Year and received Highly Commended for Innovative Company of the Year.

For Woods, caring for the local Hillingdon environment begins at home. Our warehouse is designed with energy efficiency in mind, our fleet operates with reduced emissions, and every decision around waste, recycling, and sourcing is guided by responsibility and transparency. Our people are at the heart of this approach, bringing dedication, creativity, and accountability to every aspect of our work.

We have also recently achieved B Corp certification, joining a global community of companies committed to balancing purpose with performance. This recognition reflects our social and environmental impact, governance, and unwavering belief that businesses can create meaningful change for communities, customers, colleagues, and the planet.

We are committed to giving back to the community by donating surplus food through a range of partnerships. Our stock is redistributed via Fairshare, the UK’s largest network of charitable food distributors, reaching local charities such as The Felix Project. Every Monday we provide fresh produce to FoodCycle, which transforms surplus food into free, nutritious community

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meals while tackling food poverty and loneliness across England and Wales. On Wednesdays and Fridays we support Holy Trinity Church Foodbank in Stroud Green, North London, helping feed those in crisis, including the homeless and vulnerable members of the community.

Our Compliance Director, Felicidade Lopes, and Compliance Manager, Jiwan Malhan, proudly represented Woods on the awards evening, a testament to the team-wide effort that drives our success. We are grateful to the Hillingdon Chamber of Commerce for celebrating local business excellence and are inspired to continue building a sustainable, innovative, and compassionate future for our community and our industry.

Hillingdon Chamber of Commerce Business Magazine

This recognition reflects our social and environmental impact, governance, and unwavering belief that businesses can create meaningful change for communities, customers, colleagues, and the planet.

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business support programme

LOCAL GROWTH THAT DELIVERS with the GROWTH Hillingdon Business Support Programme The GROWTH Hillingdon business support programme continues to demonstrate the powerful impact that targeted, locally delivered business support can have across the borough. Now successfully completing its second round, the programme has supported a further 90 businesses, bringing the total number of businesses assisted to around 300.

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The results speak for themselves. Businesses on the programme have opened new locations, secured major contracts, and achieved significant milestones such as winning awards at the Hillingdon Business Awards 2025 and exhibiting at the Hillingdon Business Expo 2025. Many participants have reported increased turnover or reduced costs, while others have successfully launched new or improved products and services, landed their first clients, and made their first sales.

Hillingdon Chamber of Commerce Business Magazine

business support programme

Importantly, the programme has also delivered wider economic and social value. Businesses have created new roles, safeguarded jobs, developed decarbonisation plans, and explored apprenticeships and student recruitment through connections with local education providers. Nearly a quarter of supported businesses have identified new sales channels, helping them become more resilient and future-ready.

This success is underpinned by the programme’s proven approach: expert mentoring, practical workshops, structured peer support, and strong networking opportunities delivered in collaboration with the Hillingdon Chamber of Commerce. Participants also benefit from speaking opportunities at Chamber events, helping them build confidence, visibility and credibility.

In April, we will proudly celebrate all GROWTH Hillingdon alumni at an exclusive event, recognising their achievements and the growing strength of Hillingdon’s business community.

If you would like to know about future support available through the chamber, please email info@hillingdonchamber.co.uk

Ready to Take the Next Step?

To register your interest in joining this fantastic programme, visit https://forms.office.com/e/ JrBQyJnGTi or scan the QR code.

Supporting you on your business journey Hillingdon Chamber of Commerce Business Magazine

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chamber initiatives

LISTENING, CONNECTING AND LEADING:

NEW CHAMBER INITIATIVES SUPPORTING HILLINGDON BUSINESSES

When Hillingdon Chamber of Commerce welcomed Amar Nota as Chief Executive, it marked the beginning of a renewed focus on meaningful engagement, informed leadership, and purposeful connection across the borough’s business community.

Over the past few months, the Chamber has launched a series of new initiatives designed to listen more closely to businesses, create the right environments for peer-level discussion, and ensure that support is relevant, timely, and shaped directly by those it serves. From one-toone conversations to curated leadership forums and sector-specific roundtables, these initiatives reflect a simple belief: strong business communities are built on understanding, trust, and collaboration.

The Big Listen: Putting businesses at the heart of the Chamber One of the first initiatives introduced was The Big Listen, a simple but powerful concept rooted in a clear intention: to listen.

Each week, Amar dedicates time to meet with local businesses for open, honest conversations about what’s really

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happening on the ground. These are not surveys or structured consultations. They are genuine discussions where business owners and leaders can speak freely about challenges, ambitions, and opportunities.

Topics raised so far have ranged from start-up pressures and growth plans to recruitment challenges, access to funding, supply chain issues, and staff wellbeing.

Just as importantly, members value having the time and space to be heard, to explore ideas, and to discuss how the Chamber can support them more effectively.

Insights from The Big Listen feed directly into the Chamber’s strategy, partnerships, and advocacy work with local and national stakeholders. As Amar explains, listening is not a one-off exercise, it is the foundation for informed decision-making and meaningful representation.

chamber initiatives Sector Roundtables: Industry voices, shared solutions Recognising that different sectors face distinct challenges, the Chamber has also introduced monthly sector-specific Roundtable discussions. These sessions bring together members from the same industry to explore shared issues, exchange insight, and identify opportunities for collaboration.

The first Roundtable, held in February with charity sector members, proved highly productive. Discussions highlighted funding pressures, governance challenges, partnership opportunities, and the changing demands facing charities operating in today’s environment.

The Big Listen is open to all members, and interest continues to grow as businesses recognise the value of having a direct voice at the heart of the Chamber.

The Exchange: A peer-level forum for senior leaders Launched in February, The Exchange is one of the Chamber’s newest initiatives, created specifically for senior leaders from larger, established organisations across the borough. The first event was a resounding success, confirming a clear appetite for a different kind of business conversation.

The Exchange is an invitation-only, peer-topeer forum designed for directors, partners, and senior professionals who want space for informed discussion without sales

pitches, presentations, or open networking.

Each event brings together a carefully curated group of leaders to encourage meaningful dialogue, shared insight, and strong professional connections.

The focus is on small, structured conversations in a relaxed but purposeful environment. This format allows participants to explore high-level topics, learn from peers facing similar challenges, and build relationships based on trust and relevance.

Running every two months, with the next event scheduled for April, The Exchange complements the Chamber’s wider programme by offering senior leaders a focused, strategic space tailored to their needs.

Building on this success, the next Roundtable in March will focus on the Health & Social Care sector, with further industries to follow on a monthly basis.

These sessions not only provide valuable peer support but also help the Chamber better understand sector-specific needs, ensuring that future support, advocacy, and programming are genuinely informed by member experience.

A connected approach to business support Together, The Big Listen, The Exchange, and the Sector Roundtables represent a more connected, responsive, and inclusive approach to business support in Hillingdon.

They reinforce the Chamber’s role not just as a network, but as a platform for dialogue, insight, and collective progress.

Whether through one-to-one conversations, senior leadership forums, or industryspecific discussions, the message is clear: the Chamber is committed to listening first, connecting meaningfully, and leading with purpose.

Because when businesses are heard, supported, and brought together in the right way, the entire borough benefits.

Together, The Big Listen, The Exchange, and the Sector Roundtables represent a more connected, responsive, and inclusive approach to business support in Hillingdon. They reinforce the Chamber’s role not just as a network, but as a platform for dialogue, insight, and collective progress.

Hillingdon Chamber of Commerce Business Magazine

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economy

‘2026 MUST BE THE YEAR OF DELIVERING GROWTH’ NEW BCC PRESIDENT The new President of British Chambers of Commerce (BCC), Andy Haldane, says the UK must shift from strategies to action, with policymakers backing businesses to deliver growth.

He took on the role on 2 February after being elected at the BCC’s Annual General Meeting in October.

He succeeds Baroness Martha Lane-Fox, who will continue working with the Chamber network in an ambassadorial role.

The new President of British Chambers of Commerce (BCC), Andy Haldane

As President, Andy will work alongside Director General, Shevaun Haviland, to represent the interests of businesses, of all sizes, in all sectors, all over the country at a critical time for the UK economy.

Andy is a former Chief Economist at the Bank of England and former Chief Executive of the Royal Society for Arts. He was a member of the BoE’s Monetary Policy Committee, and Permanent Secretary for Levelling Up at the Cabinet Office. He is a previous Chair of the Government’s Industrial Strategy Council and the Levelling Up Advisory Council.

“If we’re serious about boosting productivity, investment and trade – we need fewer strategies and more spades in the ground, more deals done, and more businesses scaling in every part of the country.”

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Hillingdon Chamber of Commerce Business Magazine

business support economy Photo by wikicommons

“I’m absolutely delighted to welcome Andy as President of the British Chambers of Commerce.

He shares my belief that 2026 must be the year of delivering growth.

“He brings a rare combination of deep economic expertise and a genuine love for listening to businesses on the ground."

BCC Director General Shevaun Haviland

His first major engagement in the new role will be speaking at the BCC’s Driving International Trade Conference in Central London on Thursday 26 March.

The BCC’s latest economic survey shows less than half of responding firms (46%) are expecting to increase turnover in the next 12 months. Over half of firms (52%) are expecting to raise their prices in the next three months.

New BCC President Andy Haldane said: “The UK’s economic warning lights continue to flash, and business confidence remains low.

“2026 must be the year of delivering growth. The British Chambers of Commerce will be a powerful agent of that change, and I’m delighted to be joining the team.

“Growth won’t come from slogans, it will come from backing businesses to get on and grow.

“The UK doesn’t have a shortage of ideas and ambition; it has a shortage of delivery.

Photo @ pexels

Chambers of Commerce are where ambition meets reality.

“If we’re serious about boosting productivity, investment and trade – we need fewer strategies and more spades in the ground, more deals done, and more businesses scaling in every part of the country.”

BCC Director General Shevaun Haviland added: “I’m absolutely delighted to welcome Andy as President of the British Chambers of Commerce. He shares my belief that 2026 must be the year of delivering growth.

“He brings a rare combination of deep economic expertise and a genuine love for listening to businesses on the ground.

“Andy understands the power of our Chamber network to turn insight into action.

“At such an important time for the economy, I’m really looking forward to working closely with him to champion firms, support growth, and drive positive change across the UK.”

Further rate cuts are crucial to support growth The Bank of England has held interest rates at 3.75 per cent after a vote which split the decision-making committee.

Responding to the latest interest rate decision, David Bharier, Head of Research at the British Chambers of Commerce said: “Holding the interest rate at 3.75 percent was expected as the Bank grapples with the twin challenges of domestic cost pressures and an unpredictable global outlook.

“Our data show that a majority of firms still expect to raise their prices, with labour costs cited as the top cost pressure. Meanwhile, tariff threats are already prompting contingency planning and risk pushing prices higher if retaliation follows.

“That leaves the Bank facing a difficult trade-off. Businesses tell us inflation risks are likely to persist in the short term, but a lower interest rate will be a key part of kickstarting the economy. However, today’s more optimistic MPC forecast, predicting inflation returning to target by April, will be welcomed by the firms we represent.

“For businesses across the UK, greater policy certainty and a clear path to lower borrowing costs are essential to unlock investment, boost productivity and transform trade.”

Hillingdon Chamber of Commerce Business Magazine

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arts & culture

NEW APPOINTMENT TO STRENGTHEN THEATRE’S CONNECTION WITH THE LOCAL COMMUNITY Ben Ruddock has been appointed as the new Theatre Operations Manager at the Beck Theatre, bringing with him experience from several well-known regional venues.

Ben previously worked at Fairfield Halls, The Hawth and Chequer Mead Theatre, where he developed a strong background in theatre operations and audience engagement.

In his new role, Ben is keen to strengthen the theatre’s connection with the local community while continuing to grow its programme of live entertainment.

Ben said: “I’m incredibly excited to be joining the Beck Theatre and becoming part of the Hayes community. My goal is to make the theatre a real hub for local people — somewhere everyone feels welcome and can enjoy a diverse range of shows and events. The venue has so much potential, and I’m looking forward to giving it the love and attention it deserves while building on its great reputation.”

can come inside, explore the theatre and see everything that goes on behind the scenes. It’s a great opportunity to bring the community closer to the venue and celebrate what makes live theatre so special.”

He added: “Later this year we’re hoping to host a special open day so people

Visit becktheatre.org.uk for more information.

The Beck Theatre hosts a wide variety of shows throughout the year, from touring drama and comedy to music tributes and family entertainment. Its biggest production takes place each December with the venue’s annual pantomime.

This year’s Jack and the Beanstalk is now on sale.

Later this year we’re hoping to host a special open day so people can come inside, explore the theatre and see everything that goes on behind the scenes. It’s a great opportunity to bring the community closer to the venue and celebrate what makes live theatre so special.”

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Hillingdon Chamber of Commerce Business Magazine

advertising feature

EPISODE 3:

THE ROSEMAY HOTEL:

AN AWARD WINNING HOTEL & COMMUNITY HUB

“Giving back to the community that has supported us is not just a principle, but a responsibility we take seriously.”

Winning an award is always special. Winning one when you are a re-start-up, finding your feet, juggling cashflow spreadsheets at midnight, and learning very quickly that hospitality is equal parts passion, perseverance, and problem-solving, makes it truly meaningful.

Receiving recognition from the Hillingdon Chamber of Commerce is something we are incredibly proud of. For us, this award is not simply about a title or a moment on stage. It represents validation; validation that our belief in purposeful hospitality, community engagement, and quality-driven service has been recognised beyond our own walls.

Asmi Ali, co- owner, reflected on the journey behind the award.

“For us, this recognition confirms that our decision to reinvest, rebuild, and reopen with intention was the right one. We wanted to create something sustainable, respectful of the building’s history, and genuinely valuable to the local community. This award tells us that people can see the care and effort behind what we’ve built.”

The Rosemay boutique hotel has been a true labour of love. Restarting a hospitality business in today’s climate is not for the faint-hearted. It requires resilience, adaptability, and a sense of humour when plans inevitably change. From the outset, our intention was never just to reopen a hotel, but to create a space that feels rooted in

Hillingdon, somewhere that locals feel proud of and visitors feel welcomed into.

Honouring the history of the building has been central to that vision. Rather than modernising at the expense of character, we chose to celebrate the past. One of the most talkedabout features is our library wall dedicated to George Orwell, showcasing a curated collection of his books and essays. It is a quiet, thoughtful space that invites guests and locals alike to pause, reflect, and occasionally debate which Orwellian quote feels most relevant over a morning coffee.

Alongside this, our coffee house has grown into a vibrant hub that goes far beyond serving breakfast to hotel guests. It has become a place for locals to meet, work, and celebrate. From informal business meetings and catch-ups to birthdays, retirements, and christenings, the space has taken on a life of its own. Seeing the café filled with conversation, laughter, and the familiar faces of neighbours is one of the most rewarding parts of our journey.

Mohammed Ali, Director, emphasised the importance of people and community in shaping the project. “A hotel is only as strong as the people behind it. From employing local talent to opening our doors to the neighbourhood, we have always believed hospitality should feel human, not transactional.

The support we’ve received locally has been incredible, and this award really belongs to the wider community as much as it does to us.”

Employing local talent has been a cornerstone of the hotel’s ethos. Giving back to the community that has supported us is not just a principle, but a responsibility we take seriously.

Our team understands the area because it is their home, and that sense of pride and ownership is reflected in the service they deliver every day.

Yousuf Ali, co- owner of the hotel, highlighted the team’s role in maintaining standards.

“Delivering a four-star boutique hotel experience consistently takes teamwork, trust, and commitment. Our staff have exemplified exactly that. Their ability to support one another while maintaining service quality, even on the busiest days, is something we are deeply grateful for.”

This award serves as both recognition and motivation. While there is still plenty of work ahead, it reassures us that we are on the right path. We look forward to continuing to build a hotel that is thoughtful, welcoming, proudly local, quietly literary, and very well caffeinated, a place that truly belongs to its community.

Rosemay Boutique Hotel • 116–118 Church Road, Hayes, UB3 2LW • www.rosemayhotel.com • reservations@rosemayhotel.com Hillingdon Chamber of Commerce Business Magazine

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expo 2026

WHERE HILLINGDON DOES BUSINESS:

THE EXPO RETURNS THIS JUNE 24

Hillingdon Chamber of Commerce Business Magazine

expo 2026

The Hillingdon Business Expo returns on 5 June with renewed energy, fresh opportunities and an exciting new venue at ARC Business Park in Uxbridge. Building on the success of last year’s Expo at Brunel University, this year’s event promises to be bigger, bolder and even more connected to the heart of Hillingdon’s thriving business community.

Last year’s Expo welcomed hundreds of local businesses, entrepreneurs and decision-makers, creating a buzzing environment filled with conversation, collaboration and commercial opportunity.

From eye-catching exhibition stands to insightful workshops and fast-paced networking, the event proved just how powerful it can be when Hillingdon’s business ecosystem comes together in one place.

This year, the move to ARC Business Park brings a new dimension to the experience. Set within a vibrant commercial hub, the venue offers a fresh backdrop for showcasing innovation, sharing expertise and building meaningful business relationships. Whether you’re a start-up looking to raise your profile, an established company keen to generate leads, or a professional seeking new connections, the Expo offers something for everyone.

Exhibitors will benefit from direct access to a highly engaged local audience, while visitors can explore a diverse range of products and services, discover new suppliers and partners, and gain practical insights to help their businesses grow. The atmosphere is welcoming, energetic and focused firmly on real-world business growth.

Last year’s Expo welcomed hundreds of local businesses, entrepreneurs and decision-makers, creating a buzzing environment filled with conversation, collaboration and commercial opportunity.

If you want to be seen, heard and connected within Hillingdon’s business community, this is the date to mark in your diary. Book a stand or register as a visitor today and be part of one of the borough’s most anticipated business events of the year.

To secure your place, visit: www.hillingdonchamber.co.uk/expo/ Hillingdon Chamber of Commerce Business Magazine

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AWARDS SPONSORS

CELEBRATING HILLINGDON’S FINEST: AWARDS SPONSORS

A gala event in January, the bleakest of months, did not disappoint!

On the evening of 29 January, the Chamber and finalists of the Hillingdon Business Awards came together to celebrate at the Sheraton Skyline Hotel.

For me, this evening was a truly special one. The first awards ceremony as CEO of the Chamber and a first-hand opportunity to celebrate the hard work of the business community in Hillingdon.

Hosted ably, once again, by Dave Sharpe, the evening was the perfect mix of jubilation and fun. From getting up on stage to don a brain hat, to presenting the award to the Hillingdon Business of the Year, every aspect of the evening was outstanding.

I want to share my heart-felt congratulations with all the winners, those who were highly commended, and all the finalists. You really are what makes Hillingdon the best borough to do business in.

Finally, I would like to thank our sponsors for all their support: HRUC, Colt Data Centres, Fortem IT, Heathrow, NetCreater, and Sheraton Skyline Hotel. We really appreciate your involvement.

For everyone wishing they had been there on 29 January, applications will open again in September this year. You could be the next business we celebrate!

Amar Nota CEO, Hillingdon Chamber of Commerce

Winners and highly commended on next page.

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Hillingdon Chamber of Commerce Business Magazine

Meet the Winners: Business Service Company of the Year (B2B)

Education/Training Provider of the Year

WINNER:

WINNER:

Parallel Office and Document Solutions

Octillion Training Academy Ltd.

HIGHLY COMMENDED: MSC Accident Repair Centre, Pink Fluff HR Consultancy, Uxbridge Employment

HIGHLY COMMENDED: Amit Sodha, ActionCOACH and Brain Abilitiez

Business Service Company of the Year (B2C)

Charity/Social Enterprise of the Year

WINNER:

WINNER:

Captain Fantastic

Sahan Cares C.I.C

HIGHLY COMMENDED: Rosemay Hotel

HIGHLY COMMENDED: Hillingdon Autistic Care and Support

Retail/Consumer Business of the Year

Technology and Digital Excellence Award

WINNER:

WINNER:

United Kitchen Solutions

AVA SEO Ltd.

HIGHLY COMMENDED: Ryefield Books

HIGHLY COMMENDED: My DD Points

Creative/Media Business of the Year

Property/Construction Business of the Year

WINNER:

WINNER:

Count Creation Ltd.

Livewell Architecture Ltd.

HIGHLY COMMENDED: Depictar, NetCreater Digital & Print

HIGHLY COMMENDED: USL Architects

Hillingdon Chamber of Commerce Business Magazine

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Meet the Winners: Innovative Company of the Year

Young Entrepreneur of the Year (Age 16-24)

WINNER:

WINNER:

Depictar

Kinnective Care

HIGHLY COMMENDED: Woods Foodservice

HIGHLY COMMENDED: Lioncrest Retail Limited

Green/Environmental Company of the Year

Hillingdon Business Leader of the Year

WINNER:

WINNER:

Woods Foodservice

Anna Fletcher, Heart Relocation Ltd.

HIGHLY COMMENDED: Busy Bees Honey Suppliers Ltd, CFone Communications

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Equality, Diversity and Inclusive Company of the Year

Hillingdon New Business of the Year

WINNER:

WINNER:

Heart Relocation Ltd.

Rosemay Hotel

Community Partnership Award

Hillingdon Business of the Year

WINNER:

WINNER:

Sheraton Skyline Hotel

Captain Fantastic

Hillingdon Chamber of Commerce Business Magazine

HEART RELOCATION ANNOUNCES OPENING OF NEW SINGAPORE OFFICE TO SUPPORT GLOBAL EXPANSION AND ENHANCE CLIENT EXPERIENCE Heart Relocation, the award winning relocation management company known for its exceptional people first service delivery, is proud to announce the opening of its new Singapore office, marking a significant milestone in the company’s global expansion strategy.

personalised and seamless experience,” said Anna Fletcher, Co Founder of Heart Relocation. “Customer service is at the heart of who we are, and establishing a base in Singapore strengthens our ability to deliver the high touch support we’re known for.”

Heart Relocation delivers an award winning service experience, holding an overall Net Promoter Score (NPS) of 93, reflecting consistently exceptional feedback from globally mobile employees and corporate partners. The Singapore expansion The decision to expand into Singapore was enhances the company’s capability to serve driven by growing client demand, increased clients across APAC with locally informed regional mobility, and Heart Relocation’s expertise and operational excellence. commitment to improving customer “This move is an important step in scaling experience for both corporate clients and our offering to a wider range of customers,” the employees entrusted to their care. said Rob Fletcher, Co Founder of Heart “As our clients continue to grow across Relocation. “Singapore is a strategic Asia, opening in Singapore allows us gateway, and our presence here allows us Advert March 26 FINAL.pdf 1 06/03/2026 to provideHeart an even more responsive, to broaden13:35 our capability, strengthen our

Anna and Rob Fletcher

regional partnerships, and support more organisations with the quality, empathy and consistency that define Heart.”

The Singapore office marks the first stage of Heart Relocation’s multi regional growth strategy as the company continues to expand globally.

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Hillingdon Chamber of Commerce Business Magazine

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skills

HOW CAN WE TACKLE THE DIGITAL SKILLS GAP AND SUPPORT THE NEXT GENERATION? Digital transformation is reshaping sectors across the borough, from aviation and logistics around Heathrow, to professional services in Uxbridge, advanced manufacturing in Hayes, and retail and hospitality across local town centres.

For Hillingdon’s business community, this shift presents both a challenge and an opportunity: demand for digital skills is rising sharply, yet the supply of jobready talent is not keeping pace.

Local employers increasingly report difficulties recruiting for roles requiring digital literacy, data capability, cybersecurity awareness and technical competence.

Apprenticeship vacancies in digital roles continue to grow, with training providers across West London offering programmes in areas such as digital marketing, information communications technology and multichannel marketing. Yet many businesses still struggle to attract candidates with the right foundational skills.

At the same time, Hillingdon, like the rest of the country, faces the ongoing challenge of supporting young people who are NEET (Not in Education, Employment or Training).

For employers, this represents a significant untapped talent pool. For the borough, it is a longterm economic risk.

For members of the Hillingdon Chamber of Commerce, the question is clear: how can the business community help close the digital skills gap, support NEET young people into meaningful careers, and build a workforce ready for the future?

Digital skills: The new currency of business growth Digital capability is no longer optional. It is a core driver of productivity, innovation and competitiveness. Businesses across Hillingdon are adopting new technologies, such as cloud systems, automation, AIpowered tools and digital marketing platforms, and need employees who can use them effectively.

The demand is visible in the job market.

Digital apprenticeship roles in West London span everything from social media and marketing to IT support and engineering.

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Photo by @pexels

Nationally, Skills England highlights that digital apprenticeships are evolving rapidly, with updated funding rules and streamlined requirements to make them more accessible.

For Hillingdon businesses, this means two things: • Digital skills are essential across all roles, not just in techfocused companies.

• Competition for digital talent is intensifying, especially given the borough’s proximity to central London and Heathrow’s global business ecosystem.

The NEET challenge Young people who fall into the NEET category often face barriers to employment that can persist for years. But for Hillingdon’s employers, they also represent a potential pipeline of future talent – if the right support and training are in place.

Local authorities, colleges and community organisations continue to invest in NEETreduction strategies, but the business community plays a crucial role. Employers who engage with schools, colleges and training providers can help: • Offer work experience and insight days • Shape curriculum content • Provide apprenticeship opportunities • Support earlycareers programmes For Chamber members, this is not just corporate responsibility; it is strategic workforce planning.

Employers across the borough consistently report shortages in several key digital areas:

Hillingdon Chamber of Commerce Business Magazine

1. Digital marketing & multichannel communication With more businesses shifting online, demand for digital marketers continues to grow. Apprenticeships in this area are widely available across West London.

2. IT support & cloud infrastructure Businesses need technicians who can manage networks, troubleshoot systems and support cloudbased operations.

3. Data analysis Organisations increasingly rely on data to drive decisions yet lack employees with the skills to interpret it.

4. Cybersecurity As cyber threats rise, businesses need staff who understand risk, compliance and digital protection.

5. Software & technical roles Engineering and techdriven companies, including those supporting Heathrow’s supply chain, continue to seek developers, testers and technical engineers, roles that are often hard to fill locally.

These shortages are not unique to Hillingdon, but the borough’s growing business hubs –Uxbridge, Hayes, Stockley Park, Ruislip – mean demand is rising faster than supply.

Digital apprenticeships Digital apprenticeships offer a powerful route to developing inhouse talent. West London has a strong network of training providers offering programmes in ICT, multichannel marketing, digital marketing and datarelated roles.

skills For employers, apprenticeships offer: • A costeffective recruitment pipeline • Training aligned with business needs • The ability to shape talent from day one • Access to Government funding and incentives Updated national apprenticeship rules, including reduced minimum durations and more flexible English and maths requirements for adult learners, make apprenticeships even more accessible for businesses.

What Hillingdon businesses can do now Members of the Hillingdon Chamber of Commerce are uniquely positioned to drive change. Here are practical steps businesses can take: 1. Invest in digital upskilling Even small improvements in digital literacy can boost productivity. Consider short courses, bootcamps or inhouse training.

2. Engage with local training providers Harrow, Richmond & Uxbridge Colleges (HRUC), Brunel University London and specialist apprenticeship providers offer digital programmes that can be shaped around employer needs.

3. Offer apprenticeships and early careers roles Apprenticeships remain one of the most effective ways to build a futureready workforce, and they help reduce NEET numbers.

4. Partner with schools and colleges Career talks, workplace visits and mentoring can inspire young people and build awareness of digital career pathways.

5. Support inclusive recruitment NEET young people often need additional support, but with the right guidance, they can become highly motivated, loyal employees.

Hillingdon has the potential to become a powerhouse of digital innovation. The borough’s business community is diverse, ambitious and outwardlooking. But to unlock its full potential, employers must invest in the digital skills of their workforce and help the next generation gain the confidence and capability to thrive.

By embracing apprenticeships, supporting NEET young people and working collaboratively with education providers, Hillingdon’s businesses can build a talent pipeline that is resilient, adaptable and ready for the future.

The digital economy is here. The question for Hillingdon’s business leaders is not whether to adapt, but how quickly they can seize the opportunity.

HILLINGDON YOUTH EMPLOYMENT HUB

BRINGING SERVICES TO SUPPORT YOUNG PEOPLE INTO THE HEART OF THE COMMUNITY Harrow, Richmond & Uxbridge Colleges’, Uxbridge College campus was the setting for a recent meeting with key stakeholders and partners, to focus on how we can work together to further support young people in our local area access the skills and opportunities they need to become work-ready.

We were delighted to welcome Danny Beales MP for Uxbridge and South Ruislip, along with partners from the Department for Work and Pensions (DWP), to set out our collective vision for the Hillingdon Youth Employment Hub. We were thrilled to be joined by West London Careers Hub, local employers and the Hillingdon Chamber of Commerce who came together to share their commitment, thoughts and insights as we discussed our collaborative vision for a locally based Youth Employment Hub. The Hub needs to be relevant and inspiring, one that gets young people excited and takes into account all the wraparound support to bring these services together.

Reducing the number of young people that are NEET (not in Education, Employment or Training) is a national priority. In creating a Youth Employment Hub for our local area, delivered in partnership with the DWP, Harrow, Richmond and Uxbridge Colleges (HRUC) and local large and smaller businesses, we will contribute to reducing the number of young people that are NEET. Through this dedicated space we will provide young people with the support they need to become inspired and ready to engage in the exciting future opportunities that await them.

The Hub, to be located on our Uxbridge campus, will bring together a range of services that young people can easily access, to prepare them for their

next steps. This includes information on training, skills development, the employment opportunities available and other essential support to enable them to progress. We will be seeking the views of young people to ensure the Hub delivers what they need to get ahead.

The Hub will also benefit our local economy by operating as a conduit for businesses and young people, providing employers with access to future talent to enable them to develop their workforce and help to address local skills needs.

Jo Withers, Executive Director for Business Growth and Partnerships at HRUC said: “By working together, we can create a joined-up system that gives young people clarity, confidence, and real opportunity— while delivering the skilled workforce our economy needs. We are excited about the Hub with a vision to have one based at all of our main campuses in the future.”

HRUC and DWP are looking forward to hosting two additional roundtable events in March to hear from our external support partners, practitioners and the young people themselves as we listen to their thoughts, insights and their vision on the services that they feel will effective in preparing them for their next steps and into their career journeys.

A huge thank you to our partners for their valuable contributions, for sharing their rich insights and helping to shape the future of our Hub. HRUC welcomed colleagues and partners to its Uxbridge campus to set out the vision for the Hillingdon Youth Employment Hub.

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big interview

LEADING THE FUTURE OF SECURE TECHNOLOGY Lee Dzendrowski, Solutions Director at Fortem Information Technology, explains to Karen McLauchlan how the company helps organisations stay protected in a constantly evolving landscape.

With 22 years’ experience in the IT sector, Lee has been at Fortem IT for the last six years. Established around a decade ago, the firm has its HQ in London plus a global presence in Europe and North America.

The pace of change in cybersecurity is relentless. Threats shift by the second and, what appears secure at the start of the day, can quickly become a new vulnerability.

“Things move fast,” says Lee. “A business may feel adequately protected at 9 am and be exposed by 5 pm. Today, it’s no longer if a breach will occur, but when, the consequences can be severe.”

Fortem IT acts as a complete technology partner, delivering end-to-end solutions that protect people: data, and operations.

With extensive experience in the sector, and a growing footprint across the UK, North America, and Europe the business supports organisations of all shapes and sizes with the right tools, tailored advice, and continuous guidance.

A core principle at Fortem is that technology must fit the business.

The team invest time to understand each

client’s environment from sole traders to large multi-site global enterprises, ensuring solutions are aligned to real operational needs.

“We help customers on a journey,” Lee explains. “We get under the hood of the business and apply our expertise to recommend what will deliver real impact, and always take a budget considered approach.”

Fortem IT provides a comprehensive service portfolio including cybersecurity, hardware and software procurement, cloud and infrastructure management, IT lifecycle services, and full technical support.

With partnerships across more than 300 global technology leaders including Microsoft, HPE, Lenovo, Dell, AWS, and Google Cloud the company equips organisations to stay agile, secure, and future ready.

Its ISO 27001 services help clients demonstrate a mature, internationally recognised approach to information security, supported by proactive threat intelligence and rapid incident response.

“We get under the hood of the business and apply our expertise to recommend what will deliver real impact, and always take a budget considered approach.”

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big interview

I’m working at the coalface every day with our partners to stay ahead of emerging risks.

Often customers don’t realise their exposure until we highlight it. Human error remains the biggest threat; phishing is still the most common attack vector.”

Cyberattacks continue to grow in scale and sophistication. High-profile incidents across well-known brands underline how disruptive these events can be financially, operationally, and reputationally.

“Customers want agility, value, and a provider who listens,” Lee says. “Our vendor agnostic approach ensures we recommend what is genuinely right for their business.”

Fortem IT regularly hosts events to keep clients informed, including Cyber Fest 2025, which brought together new innovations, strategic insights, and industry networking. Its Innovation Forum also gives customers a platform to share challenges and explore emerging trends.

Artificial intelligence is another major focus area. Many organisations invest quickly without understanding where AI does and doesn’t add value.

“We want customers to adopt AI with confidence,” says Lee. “There are many tools, each with benefits and limitations.

We help businesses identify which solutions genuinely support their goals.”

In partnership with Microsoft, Fortem IT delivers AI and Copilot workshops designed to give organisations practical understanding and clear adoption strategies.

The company also plays an active role in the local business community through the Hillingdon Chamber of Commerce and continues to drive positive impact as a carbon neutral organisation. Its

charitable work includes recycling redundant IT equipment for use in African communities, reducing waste, and helping bridge the digital divide.

For Lee, knowledge remains a business’s strongest defence.

“I’m working at the coalface every day with our partners to stay ahead of emerging risks. Often customers don’t realise their exposure until we highlight it. Human error remains the biggest threat; phishing is still the most common attack vector.”

Fortem IT positions itself as the informed, intelligent partner that cuts through the noise and delivers practical, tailored solutions built around each organisation’s needs.

Fortem IT is your complete IT technology partner supporting organisations of every shape and size with market leading solutions, strategic expertise and continuous guidance.

Our role is to ensure technology not only works reliably today, but evolves in line with your organisation’s ambitions, challenges, and long term goals.

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Lawyers for life.

www.bpcollins.co.uk | 01753 889995 London | Gerrards Cross | Thame Corporate & commercial | Criminal | Dispute resolution | Employment Environment | Family | HR2Help | Property | Wills, trusts & probate 34

Hillingdon Chamber of Commerce Business Magazine

Advertorial

THE HIDDEN PITFALLS OF SETTLEMENT AGREEMENTS AND HOW TO AVOID THEM Drafting settlement agreements is a critical task for HR professionals, as these documents play a pivotal role in resolving disputes and protecting the interests of both employers and employees. However, without quality legal advice, errors in drafting settlement agreements can lead to delays, increased costs and even legal challenges.

B P Collins’ employment team addresses three common mistakes and provides practical tips to avoid them. They include: 1. Backdated termination dates where notice has not been given on an open basis, 2. Dating the agreement before it has been signed by the parties, and 3. Incorrect handling of Payment in Lieu of Notice (PILON), which can create issues with Post Employment Notice Pay (PENP).

Backdated termination date Often, settlement agreements from employers include a backdated termination date but notice of termination has not been given on an open basis. The settlement agreement cannot be dated in the past.

It does not reflect the reality of the situation that the employee is still employed by their employer.

Backdating termination dates in settlement agreements without providing notice on an open basis creates risks of unenforceability and adverse tax consequences. HMRC may argue that such agreements constitute amendments to the employment contract rather than genuine termination agreements, which could result in the payments being taxed as employment income rather than qualifying for the £30,000 tax exemption.

It is also because settlement agreements may not effectively settle claims arising between the date of the agreement and the termination date, if it is backdated and notice has not been given on an open basis.

Dating the agreement early This usually transpires as a simple mistake and tends to the date an employee receives the draft settlement agreement. However, incorrectly dating a settlement agreement before it has been signed by all parties can lead to enforceability issues.

For a settlement agreement to be enforceable, it must be correctly executed as a deed or contract. Failure to adhere to proper execution requirements, including ensuring the agreement is signed by authorised signatories, risks rendering the agreement void and unenforceable.

To mitigate this risk, parties should ensure that the agreement is dated only after all parties have signed it.

Incorrect handling of Payment in Lieu of Notice Pay in Lieu of Notice (PILON) payments are a common feature in employment termination arrangements, and their tax treatment is governed by the Income Tax (Earnings and Pensions) Act 2003 (ITEPA 2003). The tax treatment of PILON payments has undergone significant changes since 6 April 2018, with all PILON payments now being fully taxable and subject to National Insurance contributions.

If the calculation is not performed correctly, the entire termination payment may be treated as earnings and subject to full taxation, eliminating the possibility of benefiting from the £30,000 tax exemption Failure to correctly address PILON in the settlement agreement can lead to disputes and unexpected tax liabilities. This is a technical element to the settlement agreement which has to be correct before signing.

Including tax indemnity clauses in settlement agreements can further protect employers from additional tax liabilities, while providing employees with an opportunity to challenge tax assessments. By addressing these issues proactively, employers can minimise risks and ensure the enforceability of settlement agreements.

If you need support with drafting a settlement agreement, or have been asked to sign one, the employment team at B P Collins has a huge level of expertise in this area and would be happy to help.

There are many important points to consider, and taking advice early can make all the difference.

Please email enquiries@bpcollins.co.uk or call 01753 889995.

Employers must conduct a Post Employment Notice Pay (PENP) calculation to determine the taxable portion of termination payments.

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health & wellbeing

BRIDGING THE GAP: THE DLF SPOTLIGHT AT THE TIKITAKA FUTSAL FESTIVAL The Daniella Logun Foundation (DLF) was deeply honoured to be spotlighted as the chosen charity for the Tikitaka Futsal Team’s annual Futsal Festival.

Held on 14th December at the impressive Brunel University venue, the event was a powerful demonstration of community spirit and "professional rigour" in action.

Our mission is to ensure that no family faces the "wellbeing vortex of chaos and confusion" following a paediatric cancer diagnosis alone.

While clinical teams focus on medical data, the DLF focuses on the human story. The festival provided a vital platform to meet the Tikitaka Futsal families, bridging the gap between clinical advocacy and the vibrant Hillingdon community.

The energy throughout the day was palpable, culminating in a prestigious awards ceremony. Prizes were awarded to the most outstanding players, dedicated coaches, and resilient teams who demonstrated excellence on the pitch. Amidst the celebration of sport, the community showed immense generosity, raising £212 for our frontline services.

These funds are a direct investment into our "Solution Bridge" framework, supporting families navigating the "Wellbeing Support Gap". As we approach Brain Tumour Awareness Month (BTAM), partnerships like this with Tikitaka Futsal highlight how the commercial and voluntary sectors can unify to eliminate "wellbeing neglect".

We extend our sincere gratitude to the Tikitaka Futsal team and the families at Brunel University for welcoming us. Together, we are building a healthcare and community ecosystem where clinical excellence is enabled by profound empathy.

When Life Changes, We Stay. www.thedaniellalogunfoundation.org

Counselling for Overthinking, Anxiety & Self-Doubt Many of my clients have spent years hearing things through distorted filters, years being ’trained’ to think of themselves in certain ways, years creating a narrative in which they are never good enough. And it’s sticky and tenacious.

As we grow we learn about ourselves from those around us. They shape how we see situations, how we understand the world, how we interpret it and how we then choose to react to those moments.

In sessions when clients tell me about their day, I am hearing their choices, I am noticing their patterns, and I am bringing my observations into the room.

Not to judge or make comment, but simply to place what I see out in the open, to be noticed, explored, understood.

Then choices can be altered, new ideas bounced about, words formed that are new and shiny, and a little scary perhaps.

I provide online counselling to adults, tailored to the individual, focusing on increasing selfawareness, strengthening emotional resilience and supporting practical change.

I offer an initial consultation so that we can discuss what you would like support with and how we can work together.

Message me at clairecounselling@hotmail.com

or visit www.self-talkclairescounselling.org.uk 36

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health & wellbeing

THE CULTURE YOU CARRY

By Karishma Motiram The Thought Box

There is a big spotlight on workplace culture and community wellbeing. Less often do we put a spotlight on the culture we carry inside our own minds.

Every day, a quiet stream of thoughts runs beneath our actions - assessments, predictions, self-commentary.

“I’m behind.”

“I should be doing more.”

“Don’t drop the ball.”

We tend to treat these sentences as facts rather than interpretations shaped by pressure, comparison and habit.

But thoughts create feelings and those feelings shape behaviour, which in turn becomes an environment.

For those leading teams or running businesses, the internal dialogue does not stay private. When you wear multiple hats - decision maker, problem solver, manager your thoughts set the tone. Urgency breeds urgency. Criticism sharpens the atmosphere.

Calm steadiness will steady others.

Human beings co-regulate, meaning we absorb each other’s emotional cues quickly.

Image by Ann Tarazevich @pexels

One reactive response can tighten a room, while one grounded pause can soften it.

This is not about eliminating doubt or forcing positivity – that’s almost impossible. The brain is designed to scan for problems. The question is whether we are aware of the narrative before we act on it.

A brief pause between thought and reaction changes physiology - breathing slows, perspective widens, judgement becomes clearer. Over time, that awareness strengthens both personal health and collective culture.

Healthy communities and workplaces are rarely built by flawless individuals. They are shaped by reflective ones - people willing to notice their thinking and choose their response.

The culture inside your head travels with you into every meeting, every conversation, every decision.

It may be worth considering what atmosphere your thoughts are quietly creating and the impact of that on your teams, clients and experience as a business leader. www.thethoughtbox.co.uk

A brief pause between thought and reaction changes physiology - breathing slows, perspective widens, judgement becomes clearer. Over time, that awareness strengthens both personal health and collective culture.

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advertorial

Elevating Security Solutions: The Avigilon Advantage by your local partner, One Care iT Limited.

As your local partner, we’re thrilled to share the exciting advancements in security technology brought to you

by Avigilon, a Motorola Solutions company. With security needs changing rapidly, traditional systems just can't keep up anymore.

We're here to explain how Avigilon’s cloud-based solutions can help enhance your security—whether it’s through CCTV or door access systems.

CCTV solutions: Why traditional CCTV systems fall short Many businesses still depend on old-school CCTV systems that require bulky onsite equipment like Network Video Recorders (NVRs) and servers. While these systems served us well in the past, they come with some significant drawbacks when facing modern challenges: • Limited Access: With traditional setups, you can technically view recordings remotely, but searching for specific events is often very challenging. This can significantly slow down your response time in emergencies.

• Slow Performance with Higher Demands: As the number of cameras increases or the resolution of recorded footage rises, traditional systems often struggle to keep up, leading to lagging performance and delayed access to critical information.

• Resource Heavy: Hosting these systems onsite takes up valuable physical space, requires cooling, and drains power, which can drive up costs.

• Demand on Storage: High-resolution video feeds require substantial storage capacity, which can lead to increased costs and complexity in managing storage solutions.

• Ongoing Maintenance Challenges: Traditional systems require frequent maintenance and updates, which can be labour-intensive and costly. Many businesses find it difficult to keep up with the ongoing demands of maintaining hardware, leading to potential security gaps.

• Limited or No Analytics: Traditional systems often lack advanced analytics capabilities, making it difficult and lengthy task to extract footage and respond to potential threats efficiently.

The Avigilon Alta cloud-based CCTV solution Avigilon's cloud-based video security systems turn these challenges into advantages: • Smart Detection: Their advanced AI technology helps you spot potential threats before they become issues. Features like person detection, vehicle detection, and even license plate recognition provide a comprehensive view of what’s happening in real-time.

• Secure Access Anytime, Anywhere: With cloud solutions, you can check live feeds or recordings from your mobile phone or computer, making it easy to stay connected to your security.

You can move to the Avigilon Alta cloud without needing to replace your current cameras – whilst still receiving all the AI cloud benefits. This means you can save money while still upgrading your security.

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Hillingdon Chamber of Commerce Business Magazine

advertorial • Scalable: You can easily add more cameras as your needs grow, without the hassle of upgrading traditional systems.

• Cost-Effective Migration: One of the best features! You can move to the Avigilon Alta cloud without needing to replace your current cameras – whilst still receiving all the AI cloud benefits. This means you can save money while still upgrading your security.

Door access solutions: The drawbacks of traditional access systems Like CCTV, traditional door access systems can be outdated and restrictive: • Physical Barriers: These systems often require on-site management, which can slow down operations.

• Ongoing Maintenance: Keeping these systems updated is a chore, and if you miss an update, your security could be at risk.

• Credential Management Issues: Managing keys or access cards can be cumbersome.

Lost or stolen keys pose a security risk, and rekeying can be costly and time-consuming.

• Inflexible Access Control: Traditional systems often lack the flexibility to easily adjust access permissions, making it hard to accommodate changing team structures or temporary staff.

• Lack of Integration: Many traditional systems operate in isolation, making it challenging to integrate with other security measures, such as CCTV or alarm systems, leading to fragmented security management.

Avigilon’s Alta cloud-based door access solution (formerly Open Path) Avigilon's approach to door access simplifies everything: • Top-Notch Security: Their "zero-trust" encryption keeps your access control data secure, so you can sleep easy knowing your information is safe.

• Flexible and Scalable: Need to add more door access points? No problem. Avigilon’s cloud solutions make it easy to adapt as your business changes.

Automatic updates With Avigilon as a "Software-as-a-Service" (SaaS) provider, you’ll get automatic updates for security patches and features on both their cloud-based CCTV and Door Access solutions. These updates not only keep your system secure but also introduce new features that enhance functionality, ensuring you're always equipped with the latest technology.

You can focus on running your business without constantly worrying about system maintenance.

A unified cloud management platform One of the standout features of Avigilon is its cloud platform. This powerful tool allows you to manage and view your entire security system in one place. Whether you have one site or 100 sites, you can access all your security systems seamlessly. Imagine having everything—from video surveillance to door access control—accessible at your fingertips. This means you can keep an eye on things anytime, anywhere, giving you peace of mind.

Long warranty Avigilon backs its commitment to quality with a 10-year manufacturer warranty on most products. This means you can invest in your security with confidence, knowing you’re covered for the long haul.

Compliance matters NDAA Section 889 is a U.S. law that restricts the use of certain technology from specific foreign companies, particularly those linked to Chinese technology companies such as Hikvision.

While the UK is not legally bound by this law, there’s a growing consensus that similar compliance measures will be adopted in the near future. Staying ahead of these regulations is crucial for maintaining compliance and ensuring that your security solutions are built on trusted technology.

The OCIT Value One Care iT Limited is passionate about helping businesses like yours enhance their security. As a Hillingdon-based company, we offer unique value to our clients: • Personalised Service: Being local means, we can provide tailored solutions that meet the specific needs of businesses in our community.

• Quick Response Times: Our proximity allows us to respond promptly to your service requests, ensuring minimal downtime and quick support when you need it.

• Community Engagement: We understand the local landscape and are invested in our community, which allows us to build long-lasting relationships with our clients.

• Expert Knowledge: Our team has in-depth knowledge of the local market and can offer insights that larger, less connected companies may overlook.

If you’re ready to take your security strategy to the next level, reach out to us on contact@ocit.co.uk or call 01895 234123.

We’d love to show you how our partnership with Avigilon can transform your approach to safety and security.

www.ocit.co.uk

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chamber membership

Membership Benefits Hillingdon Chamber of Commerce offers tiered membership plans designed to cater to businesses of all sizes. From startups to established corporations, there's a package to suit every need.

The benefits of our packages are broken down into six categories: • Build and Grow Your Network

Members enjoy a range of benefits including networking opportunities, business support, marketing exposure, and access to professional services. The Chamber's membership structure allows businesses to invest in their growth and contribute to the local business community.

• Marketing and Branding • Professional Services • Knowledge Insights • Leadership

Each category is tailored to the relevant package, based on the number of employees within the organisation.

Connect | 0-3 employees

Connect package is designed for businesses in their first 12 months of trading and provides support to the entrepreneur in getting the new venture off the ground.

You can make new connections, learn from other professionals and develop the skills needed to ensure your dream flourishes.

Grow | 4-10 employees

Grow package is suitable for businesses looking to raise their profile and build their network to access growth opportunities.

We connect you with opportunities, expertise, networks and connections. We can cut your costs of doing business and provide hands on support to help you grow.

Influence | 11-50 employees

Influence membership is ideal for established, growing businesses who are keen to raise their profile and increase the opportunities to share knowledge.

Influence membership offers the chance to gain perspectives from and collaborate with other business leaders, build long lasting relationships and engage with the community.

• Have Your Say

Inspire | 51-250 employees

Inspire membership is designed for larger employers, often recognised in the community, who are leaders and influencers in their fields.

Inspire members are seeking opportunities to champion real change, see value in collaborating with other Hillingdon businesses for the collective benefit of the Borough.

Patron | 251+ employees

Patron membership is for real movers and shakers in the business, often global brands, who are keen to invest back in the community.

Patron members are interested in collaborating with other global players to maximise the power of the collective to support Hillingdon’s socio-economic growth, skills development and sustainability.

For full details visit: www.hillingdonchamber.co.uk/subscription-plan/ We look forward to welcoming you to our community 40

Hillingdon Chamber of Commerce Business Magazine

Membership Benefits

Discount and Benefit Portal At the Chamber, our priority is simple: to make sure our members have the support, tools, and resources they need to thrive. That’s why we’ve have our comprehensive Benefits and Discount Portal as part of your membership, giving you and your business access to services that genuinely make a difference.

As a Chamber member, you can download and use our Benefits and Discount App, which is packed with valuable offers and services not only for you as the main member, but also for your family.

These include:

• Legal advice • HR hotline • Benefits and discount portal • Health and wellbeing services, including a 24-hour GP, counselling, gym discounts, and health tests • Financial and insurance guidance • Cashback on everyday purchases • Will writing services What’s more, this app can also be extended to your staff for as little as £1 per week per team member, an incredibly cost-effective way to boost employee wellbeing, retention, and support.

With so much available at your fingertips, why wouldn’t you join the Chamber to access this fantastic platform? And if you’re already a member but haven’t downloaded the app yet, don’t worry, simply get in touch with our team and we’ll be more than happy to help you get set up.

Empowering your business is what we do.

Make sure you’re making the most of it.

Supporting you on your business journey

For full details visit: www.hillingdonchamber.co.uk Hillingdon Chamber of Commerce Business Magazine

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chamber events

Upcoming Events Give to Gain: Empowering Women in Business Thursday March 5th, 2026 12:00 - 14:30

The Exchange Thursday April 16th, 2026 17:30 - 19:00 Invitation only

Orega Management Ltd, Belmont House, Floor 3, Uxbridge, UB8 1HE

Maximise Your Membership

Monthly Evening Networking

Wednesday March 11th, 2026 10:00 - 11:00

Thursday April 28th, 2026 17:30 - 19:00

Online

Hillingdon location information to follow

Business Boost Thursday March 12th, 2026 10:00 - 11:30 ARC (Uxbridge Business Park), The Clubhouse, Sanderson Road, Uxbridge, London, UB8 1DH

Health & Social Care Roundtable

Expression of Interest for Hillingdon Business Expo

Wednesday March 18th, 2026 12:00 - 14:30

Friday June 5th, 2026 09:00 - 16:00

Invitation Only, HCC, Studio 5, Hayes Business Studios, HRUC, Coldharbour Lane, Hayes, UB3 3BB

ARC (Uxbridge Business Park), Sanderson Road, Uxbridge, London, UB8 1DH

Monthly Evening Networking

Business Boost

Tuesday March 24th, 2026 17:30 - 19:30 Hillingdon location information to follow

Non-Member Open Day Tuesday April 14th, 2026 10:00 - 11:30 HCC, Studio 5 Hayes Business Studios, HRUC, Coldharbour Lane, Hayes, UB3 3BB

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Hillingdon Expo 2026 (Attendees)

Hillingdon Chamber of Commerce Business Magazine

Thursday June 11th, 2026 10:00 - 11:30 ARC (Uxbridge Business Park), The Clubhouse, Sanderson Road, Uxbridge, London, UB8 1DH

Maximise Your Membership Wednesday June 17th, 2026 10:00 - 11:00 Online

getting started

GETTING STARTED

FAISAL SHAH RESO STUDIOS

In a few words tell us a bit about your business?

RESO Studios is an animation studio that helps brands be more fun, engaging, and exciting.

From the copywriting, to the visual creation, to the final edit - we take care of everything to help businesses move people with moving content.

“Resonate. Resolution. Resolved.”

What gives your business 'the x-factor’?

When putting together RESO, I made the decision that this studio will not use any GenAI at any stage of a production whatsoever.

The productions we make will be pure human craftsmanship. That’s our guarantee.

One of the key parts of my service isn’t just the ideas, the creativity, or the “cleverness” - it’s about understanding people; what they want, what they’re missing, what they’re craving for, what they are feeling at the moment with current affairs. That type of understanding is essential, to yield the best ideas for a campaign that sticks with people and makes brands be remembered.

In a nutshell, businesses ultimately exist to help people, and solve their problems.

Therefore the reason businesses run campaigns is not just to drive sales for the business; it’s also to attempt for them to connect with new people on a deep, emotional level - to show that businesses care about them, empathise with them, and can genuinely help them.

How can you expect me to use “artificial intelligence” for care and empathy? The clue is in its own name. It’s artificial. I don’t want fake intelligence in my work. If I do, it's like I’m doubting myself, and pouring concrete on top with every new prompt. RESO Studios not using Gen-AI, is my way of promising people that we are a business that cares about them, empathises with them, and can help them.

It’s my promise that we deliver authentic campaigns that resonate, because nobody understands humans better than humans.

That’s what we want to champion. Human brilliance, for brilliant humans.

What motivated you to set up in business?

During 2024-2025, I was freelancing, and things in my personal life were very difficult.

There was a lot of pressure to bring in money to support my family, and I just simply wasn’t finding much work. Lots of agencies and studios were shutting down and going bust, and I wasn’t having much luck with finding reliable work that paid its worth.

I’m professionally trained to produce corporate animations for businesses. It was always my dream to run my own agency one day, and a friend of mine said to me: “Well if nobody’s taking your rates seriously as a freelancer, why not launch your studio now?”

I sat with that for a bit. He talked me into it a little more, and even offered to do my branding in return for animating his reel. At that point I couldn’t say no, and thus, RESO was born.

What do you like most about working as a start-up?

Definitely having the freedom to work whenever I want, however I want, for as long as I want. It is incredibly freeing - in that it lets me spend more hours of my days productively, and waste less of it.

Knowing that I’m accountable for everything that goes on in the business is another one, as it means that I get to learn, grow and improve. Running this business makes me a better person entirely.

It’s like a third eye has opened. You see the world, businesses, and people in a completely new light. Connections and relationships suddenly have more meaning now. It’s as if life suddenly becomes a lot more opportunistic, intentional and purposeful. It’s awesome.

What has been your greatest business success to date?

First win: I landed my first client in November!

We made a brand awareness film for a startup that would be premiered at an event, in an arena of over 100,000+ people.

Our film was reported to be the most professional-looking out of the lot. My client received a lot of commendation by peers, with many other businesses asking who made it.

Second win: We had an opportunity to deliver a pitch to a company in Singapore.

No exaggeration - our idea took their brand, and elevated it to a new level to make them look like an industry leader. We made an animation sampler and billboard mockups to show them what their brand could look like.

His response? “WOW. You made us look like Singapore Airlines!”

What has been your lowest moment?

I started RESO Studios in my bedroom, with very little in the bank to begin with. I found a networking platform where I could connect and work with other startup entrepreneurs, on a trade-swap / service-exchange basis.

Just only a week after launching the business, I had the difficult situation of needing to terminate a trade-swap agreement with someone I connected with and met on that platform, due to poor quality delivery and unusable work.

They did not take it well… in that they proceeded to trigger acts of extortion that have lasted for almost a year now. The whole ordeal caused significant disruption to my business activities, as well as damages to my personal life, my mental health, and my physical health too.

Just a few days after that extortion act was triggered, my business bank account got hacked and all of my money got stolen.

Thankfully however, my bank was able to reimburse me. As far as a first month of business goes, that was certainly a month.

Needless to say - it is incredibly disappointing when someone you trusted decides to cause damages like this. However, I think this has happened at possibly the best timing of my life.

The damages could’ve been a lot worse, and I’ve learned an awful lot from this situation that I’m sure will protect me in the future.

In terms of business achievements, where do you want to be within the next 5 years?

I’d love for RESO Studios to be at a point where we’ve got at least 2-3 high profile clients under our belt, and we have good financial stability. Maybe even having a fulltime employee or a dedicated team working for us down the line? That would be incredible.

What would be your top tip to someone thinking of starting up their own business?

Your business problems are personal problems. If you want to run a business successfully, you need to master yourself. Put your health first, and your business second on your priority list. You cannot run a business efficiently if you’re physically, mentally, and/or emotionally compromised. If you need to start going gym, change your diet, seek a therapist, cut off toxic people, relocate - do it. Do it all.

Furthermore, I’d also say - lean into pain, rather than avoid it, as it’s generally the fastest way to become pain free. In a hospital documentary I watched years ago, a nurse said this to a woman that was about to give birth: “the best way to deal with pain is to accept it.” and applying that to everyday life has been transformative to how I respond to situations.

If you can sit with pain, confront it, and work with it to deal with it - you’ll be okay.

www.resostudios.com

Hillingdon Chamber of Commerce Business Magazine

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new members

Welcome to our NEW MEMBERS

A2V Services Ltd

Born with a Gift

Aasra Welfare

Ad Diversity

www.aasrawelfare.org.uk

www.ad-diversity.com

Brilliant Cleaners Ltd

www.bornwithagift.co.uk

AKU Tax Investigations & Resolutions

BSCNE

Capital Financial Services

www.bscne.co

www.capital-fs.co.uk

Claire Rule

Deep Sumo Club

Design Your Care Services

Echo Accountants

self-talkclairescounselling.org.uk

www.facebook.com/deep.sumo/

www.designyourcareservices.co.uk

www.echoaccountants.co.uk

ICS Green Door Social

Health Beyond Surgery Ltd

Holistic Kingdom Ltd

www.greendoorsocial.com

www.healthbeyondsurgery.com

www.queenoftheland.co.uk

ICS Cleaning Services

JMEHMI ARTS Jay's Property Services Ltd 44

Jenn

Hillingdon Chamber of Commerce Business Magazine

JMehmiArts

Joanna Glanville

new members

Mallini Au Natural

Mina's Fani Soul

MLH Construction

Orega Management Ltd

www.malliniaunaturalsoap.co.uk

www.minasfanisoul.com

mlhconstruction.co.uk

www.orega.com

PRG Partnership

Pure Pipes

Rare Shift Creative Studio

www.theprgpartnership.com

www.purepipes.co.uk

www.rareshift.studio

Sharingforhealth

Parallel Office and Document Solutions Ltd www.parallel-group.co.uk

RB Studios

Redneval Ltd

Seetec Pluss

rb-studios.co.uk

www.rednevaltrading.com

www.seetec.co.uk

SONI MEDIA LTD Soni Media Ltd

Tenon FM

TFOW

The Wellness Hub

www.tenonfm-uk.com

www.tfow.ai

thewellnesshub.life

For further information on joining the Chamber and taking your business forward, get in touch at:

www.hillingdonchamber.co.uk or call us on 01895 545 940 Supporting you on your business journey

Hillingdon Chamber of Commerce Business Magazine

45

last word

THE LAST WORD

TOMMY BALAAM CAPTAIN FANTASTIC DIRECTOR OF FUN

Captain Fantastic is one of the UK’s leading children’s entertainment companies, founded in 2010. We deliver high energy magic, science, disco and educational shows, including road safety, antibullying and wellbeing programmes, across multiple regions. We perform everywhere from Hyde Park’s BST festival stages to local village halls. We have launched in America, built a children’s YouTube series with millions of views, and franchised into 11 territories. Our focus is simple, create unforgettable experiences while making life easy for parents and clients.

What do you always carry with you to work?

What can you see from your office window?

My wit and charm, ha-ha. And a car full of props, because at the end of the day it is a magic show.

My back garden, which occasionally doubles as a rehearsal space.

What is the biggest challenge facing your business?

Launching a new system to automate our booking process. It is nearly there, but building something that improves customer experience without losing the personal touch has taken time.

If you were Prime Minister, what one thing would you change to help business?

Reduce tax for small businesses, raise the VAT threshold, and provide free, practical business training to help entrepreneurs grow sustainably.

What was your first job and what was the pay packet?

I was 14, working for my uncle’s fencing company, building garden fences not sword fighting. I was paid per panel and earned about £40 a day.

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Hillingdon Chamber of Commerce Business Magazine

If you could do another job, what would it be?

A sitcom actor or writer, ideally both.

We created a mockumentary pilot about the kids’ party world ourselves. You can watch it at funtasticparties.tv and if any production companies want to take it further, please get in touch.

As a businessperson, what are your three main qualities?

Creative, resilient, and comfortable taking calculated risks.

What was your biggest mistake in business?

I do not really believe in mistakes if you learn from them. That said, I can be impatient and sometimes push ahead rather than waiting for the right timing.

What advice would you give to aspiring entrepreneurs?

Test the market before you build anything.

It is the best way to create waiting lists, build an audience, and share the story people will want to be part of.

Who do you most admire in business?

Anyone who has taken the leap of faith to start something. You might get it wrong, but you are the master of your own ship.

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