What do I do when I get off the plane in OAKLAND ?
Take this page with you in your carry-on bag
As soon as you arrive at OAK airport: MEET US IN THE BAGGAGE CLAIM AREA OF TERMINAL 1: To do so, please follow these steps: 1. Claim your bags. 2. Proceed to the Terminal 1 baggage claim. If you are flying on any airline except Southwest, you will already be in Terminal 1. If you fly on Southwest, you will land in Terminal 2 and will need to walk to Terminal 1 (about 7 minutes). If you need assistance finding Terminal 1 or the baggage claim area, ask an airline representative to help you. 3. Belo Staff will be waiting for you in the baggage claim area. They will be holding signs and wearing red shirts so you can find them. 4. DO NOT GO TO THE HOTEL ON YOUR OWN!
Belo TERMINAL 1:
Usa
Travel
Alaska American Continental Delta JetBlue United US Airways TERMINAL 2: Southwest
If your ight is delayed or cancelled or if you miss your ight...DON’T WORRY, WE WILL HELP! 1. If your flight is delayed, don’t worry! Belo Staff will be checking the status of your flight periodically. When you do arrive, please proceed to Terminal 1 baggage claim area where Belo Staff will be waiting for you. 2. In the event that your flight is cancelled or if you missed your original flight, please call your Trip Coordinator at the emergency number (1-866-924-8215) and inform us regarding your rescheduled flight.
If your bags get lost...DO NOT LEAVE THE AIRPORT BEFORE YOU: 1. Inform your airline’s baggage service office about your lost luggage and complete all the paperwork. 2. Be sure to tell the airline that you are part of a Belo USA Travel tour group, and provide the name and addressof the hotel where the group will be staying. 3. Finally, inform a Belo staff member that your bags are missing when you arrive at the hotel. 4. Don’t forget to take your baggage receipt.
Emergency contact: TOLL FREE - 1 866.924.8215 (Trip Coordinator – 24 hours during trip dates)