If you did not declare anything at enrolment, but would subsequently like us to update your information, please contact the Additional Support Department.
PERSONAL SUPPORT
The University of Bedfordshire and the University of Northampton have their own arrangements relating to deadlines for the submission of work which you must follow if you are on a university validated course. Applications for mitigating circumstances are handled through your tutor at College, and they will explain what you need to do.
Student Services have been awarded the national ‘Matrix’ kitemark for the quality of their advice and guidance. They offer a wide range of support, information, advice, guidance and counselling to help you make the most of your time as a student, including:
ASSESSMENT APPEALS Courses are designed to make coursework assessment decisions very straightforward. However, some procedures can be difficult to understand at first. During your induction your tutor will explain how your work will be assessed. It is possible that you may not always be happy with assessment decisions. Initially, always ask your assessor (lecturer) to reconsider their decision. The assessment appeals policies (one will relate to your course) may give you the right to further (formal) reconsideration if initial requests have not provided a satisfactory outcome. Your lecturers or the Quality Manager will advise you what to do.
ETHICAL PROCEDURE All research-based submissions carried out by students on a course validated by a partner university are to follow the ethical procedures of the relevant faculty in the partner institution. All research-based submissions carried out by students on HNC/D or other HE and professional courses must follow the formal procedure for Ethical Clearance which is located on Moodle. Further guidance is available from your tutor.
STUDENT SERVICES
• careers information, advice and guidance, including appointments with careers advisers • support with higher education applications (UCAS) • access to live job and apprenticeship vacancies, and information on other opportunities • personal counselling • student finance, welfare, accommodation and childcare advice and information • health, wellbeing and safeguarding advice and support. More information about these services is given below. You can also contact Student Services if you have a complaint or grievance, or concerns about safeguarding or bullying – or any other questions. If they can’t help, they’ll know someone who can! Student Services are located on the mezzanine floor of the Tower Block at the Bedford campus in Cauldwell Street and at the heart of our Shuttleworth campus. There is a help desk where quick enquiries can be dealt with on the spot, and if your enquiry is of a personal nature we also have private interview rooms. Please note that we will not pass on any information about you without your consent, unless there is a risk of harm to you or another person.
Opening hours: Monday to Friday 10.00am – 3.30pm We have extended opening hours in September and October.