PARK SPY THE QUESTION: Are you open? What kind of changes have you made as a result of the coronavirus? With restrictions easing in many states across the U.S., denizens are cautiously seeking activity as they emerge from their homes. We asked operations what they’re doing to make guests feel more comfortable when they come back. Check out all the Park Spy missions online at www.adventureparkinsider.com and use them as training tools with your team! Have a question our Park Spy should ask? Send your question to Sarah Borodaeff (sarah@adventureparkinsider.com) and if we use it, you’re immune for that issue!
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PARK #1, TN First contact: Female. API: Stated question. Staff: Sure! We are open and taking reservations, so we’d love to see you! API: Are there any changes because of COVID? Staff: Yes, we have made a few changes in response to the virus. So first off, we’re screening everyone before they arrive and if they might be sick then we’ll ask that you reschedule or cancel your tour. API: OK. Staff: So, we’ll send the check-in documents to you the day before your tour to fill out online. If you don’t get to it, you can do it here on your own mobile device. Umm, we’re limiting tours to 10 people and increased our gear cleaning. API: What are you doing to clean gear? Staff: It depends on what the piece of equipment is, but generally we’re cleaning everything more often and added a gear rotation system so things get time to rest between uses. Umm, we’re also fever testing staff daily and requiring that they wear masks. API: Are guests required to wear masks? Staff: We’re encouraging it but not requiring it.
API: OK, anything else I should know? Staff: I think that’s everything, but if you have any questions, please give us a call back! API: Will do. Score: 7 Comment: Friendly and gave the basic overview, but she missed some important details: This operation’s website lists more measures, including hand-washing stations, water, etc.
PARK #2, GA First contact: Female. API: Stated question. Staff: We’re open! Did you have a day in mind you’d like to come? API: Are you making any operational changes because of the virus? Staff: Ummm, let me check on that. (on hold) Staff: So, we haven’t made a lot of changes, because we were already cleaning the buildings and the gear regularly. But we’ve added some hand sanitizer for people that want it. API: OK. Are you requiring face masks or fever checks or anything like that? Staff: Ummm, if you want to wear one you can, but not many people do. API: OK. Any other changes for the
cancellation policy or anything like that? Staff: Hang on, let me check. (on hold) Staff: No, we’re using our normal cancellation policy (reads off cancellation policy). API: OK, thanks. Score: 4 Comment: She was friendly enough. We’re usually all about staffers checking to get the correct info, but now is a time for whoever answers the phone to be well versed on COVID-related adjustments because it’s important. Don’t know = don’t care.
PARK #3, VT First contact: Answering machine. “Thank you for calling (park). We are currently closed due to the coronavirus. We do not have a scheduled open date at this time. However, our team is actively working on figuring out best practices for when we do later this summer! For more information, check out our website at (website) or you can leave a message here and we’ll get back to you as soon as we can! Score: 7 Comment: If you’re closed and no one is
