Providing Assistance to Your Costumer Providing Assistance to Your Client FILE TRANSFER The File Transfer feature enables the technician to exchange files and folders with the client. There are no restrictions to the type or size of the files transferred.
The file transfer queue below will transfer each file at a time and it will show you a progression bar. You can change the priority of each file transfer by changing a file’s position in the file transfer queue.
Additionally you can pause and cancel each transfer. It is also possible to delete and rename files using the following icons:
Check our video tutorial about the File Transfer.
This feature is selected by clicking on the File Transfer tab, on the Viewer window. To start a transfer, just drag and drop files or entire folders from one side to the other. The transfer will be registered on the session report and also on the chat window of the applet, for accountability purposes.
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