Meat and Potatoes Communicating

Garry Jacek Here are some of the personal communicating tools that were so helpful to me in my 45 years as a BC Notary. I strongly believe lasting success in business is based on two factors—the amount of repeat clientele the business is attracting and the Return Messages team that built the business. To be better than • Reply to email messages ASAP. your competition, you need both. • Do the same with phone messages! Never assume you know why your client is calling. One of the tools that helps create success is good communicating; it’s not only what we say but how we say it. Be Courteous Although English is my second language (I was born • Greet your client in a friendly manner. and raised in Poland), I will try to summarize what I have

Make the person feel welcome. learned as a BC Notary working with the public Be a Good Listener; Be Respectful Let’s start by being pleasant, polite, • Respect and empathize with other Our clients need to feel attentive, and patient. Our clients keep people’s feelings to establish effective communicating and build rapport. we abide by the high standards of our longstanding our businesses running; they put the food on our table. We must do our best to make them feel good about • Pay close attention when your “Tradition of Trust.” doing that. client is speaking to you. Clients often don’t know much • Be patient; don’t interrupt until your client about the deals they bring to us. Making them feel has finished talking. as if they are our most important clients at that moment • Keep an open mind; ask questions that will help you will go a long way to turning their first visit into repeat understand your client’s needs. business. Be Honest With COVID-19 and all the problems the virus has • Be forthright and up front about the status of the client’s file, to generate trust between you. created in the world, we need to be more attentive and understanding than ever before. Many of our clients are experiencing previously unknown hardships, layoffs, Keep Your Promises business closures, problems with availability, and • Demonstrate that you are accountable. A sense childcare affordability. Their heightened stress can lead of pride grows when you care about your expectations to depression. Some are afraid of contracting the virus and those of others. Trust develops when you show and possibly dying from it; that brings them to our Notary you are reliable and have a positive commitment. offices to have their Wills drafted. • Be yourself, stand in your truth, be your word, and always wish your clients well. s We Clients can be impatient and feel frustrated. need to be able to diffuse situations and control our Garry Gracey is a Consultant for South Surrey Notary Jacek own emotions. It is best to show understanding and walk Januszewski, who purchased Garry’s practice last November. the path that leads to agreement.

We didn’t expect a pandemic.

Neither did the animals.

That’s Jacek Januszewski on the left and Garry Gracey on the right . . . the two “masketeers” working remotely and serving the community in these very challenging times.

Our success is dependent on good communicating with everyone.

Honesty and integrity are among our most important professional duties; they need to be at the forefront of the way we talk and act. Clients want to know they are dealing with professionals who will act in their best interest and not abandon the duty of care.

Our clients need to feel we abide by the high standards of our longstanding Notaries’ “Tradition of Trust.” Integrity means avoid criticizing other professionals involved in our deals. “It’s not my fault” is a poor way to get out of a problem. Clients would rather hear what we are going to do to fix it.

We should underpromise and overdeliver. That closes the deal with a strong argument that you and your practice should gain the client’s future business. Repeat clients and their friends and families keep our businesses going.

Our success is dependent on good communicating with everyone. s BC Notary Jacek Januszewski has been practising in the South Surrey area for 8 years. Thank you to those Forever Guardians whose love and forethought ensured that they were protected during an emergency. Forever Guardians care for Future Generations of Animals by leaving a gift in their Will. Contact us to learn more.

foreverguardian.ca

ESTATES@SPCA.BC.CA OR CALL YOLANDA BENOIT AT 1.855.622.7722

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