Professional Enhancement Program Handbook 2020-2021

HANDBOOK Maximize your opportunities, minimize your excuses.

INDEX WELCOME

PG.1

OUR TEAM

PG.2

THEME: TEAMWORK & DIVERSITY

PG.3-6

INTERN EXPECTATIONS

PG.7-8

MENTOR EXPECTATIONS

PG.9-10

ELIGIBILITY & REQUIREMENTS

PG.11-12

P.I.E.S.

PG.13-16

WELCOME Welcome to the Professional Enhancement Program!

Congratulations Throughout projects,

the

on

your

year,

internships,

opportunities

that

you

acceptance will

engage

experiences,

allow

you

to

to in

and

apply

PEP. special service

theoretical

knowledge and skills in a practical setting.

This academic year, our theme is “Conflict Resolution.” Most view conflicts as bad. However, conflicts in life are inevitable. They can provide great opportunities

for

examining

events,

issues,

and

hidden

issues.

If

the

process of resolving conflicts transforms all involved, why not use them as opportunities for positivity, creativity, and growth. COVID-19 is one of the greatest threats to our world. It has made it abundantly clear that we need each other, and that positive collective action is indispensable. In that regard, you will be challenged to understand more about teamwork and

real-world

applications,

as

well

as

develop

communication

and

leadership skills, while growing as young professionals.

I

know

that

it

is

hard

for

many

of

you

to

return

to

school

this

year,

especially in a remote setting. Therefore, I strongly urge you to make the most of your time in PEP. If you feel overworked, don’t be afraid to reach out to me, our leaders and/or your peers in the program. PEP is not meant to compete with your academic responsibilities. We wish to provide you with the skills and resources that will help you succeed as a student and in your future career. In short, we are committed to stand with you and work with you as teammates.

Sincerely, Lulrick Balzora, PhD Dean of the Social Behavioral Sciences & Human Services Broward College

1

OUR TEAM Kisha King Associate Dean, Central Campus International Centers Liaison Monitors,

coordinates

and

maintain

communication

with

the International partners for the Professional Enhancement Program

Phillipa Vassell Executive Assistant

Manages and supervises the budget and activities of the Professional Enhancement Program

Claudette Goico Assistant/Designer

Creates and manages the production of marketing material of the

Professional Enhancement Program

Ingrid Jones

Adjunct Professor, Psychology PEP Coordinator Supervises,

coordinates

and

leads

the

Professional

Enhancement Program

2

MAXIMIZE YOUR OPPORTUNITIES THROUGH CONFLICT RESOLUTION 3

Introduction There are many types of internships. An Internship is one of the best ways to

gain

professional

experiences,

while

also

enhancing

your

resume.

Additionally, it is a great way to acquaint yourself with the opportunities and

challenges

within

an

industry,

while

learning

universal

values

like

responsibility, accountability, and teamwork.

The

SBSHS

Professional

Enhancement

Program

(PEP),

internship which pairs Broward College students with

is

a

unique

Broward College

leaders and community professionals to gain experience and knowledge in their

intended

participate

in

fields the

of

study

program

and/or

share

careers.

their

time

Internship

and

talent

providers to

give

who

interns

meaningful, career-related experiences.

This program is designed for you to take on the roles and responsibilities of

a

valued

punctuality,

member dress,

professional

of

and

any

work

aspirations,

as

organization. ethic

well

as

should your

In

turn,

reflect

your

your

commitment

attendance,

academic

to

your

and

parents,

teachers, school, and peers.

This handbook has been developed to help you successfully complete your PEP

internship.

It

is

your

responsibility

to

read

this

handbook

and

understand what will be asked of you.

Remember

that

our

PEP

internship

senior

lead

intern

and

the

SBSHS

department offices are here to support you. If you have any questions, concerns, or issues that arise, please contact us at 954-201-6513 or email us at ssg@broward.edu (BE SURE TO INCLUDE “PEP” IN THE SUBJECT LINE).

Make the most of this opportunity!

4

MAXIMIZE THROUGH "CONFLICT RESOLUTION" THEME Most view conflicts as bad. However, conflicts in life are inevitable. They can provide great opportunities for examining events, issues, and hidden issues. If the process of resolving conflicts transforms all involved, why not use them as opportunities for positivity, creativity, and growth.

Maximize through 2011 "SERVICE" Maximize through 2013 "DISCIPLINE OF FOCUS" Maximize through 2015 "TRUTH TELLING" Maximize through 2017 "THE ART OF NEGOTIATION" Maximize by 2019 "MASTERING SOFT SKILLS" Maximize through 2021 "TEAMWORK & DIVERSITY" Maximize through 2023 "NETWORKING" Maximize through 2025 "PURPOSEFUL LIVING" 5

2010 Maximize through "LEADERSHIP" 2012 Maximize through "MINIMIZING EXCUSES" 2014 Maximize through "REVIEWING YOUR VISION" 2016 Maximize through "THE ART OF SIMPLICITY"

2018 Maximize by "LEADING CHANGE" 2020 Maximize through "PERSONAL DEVELOPMENT" 2022 Maximize through "CONFLICT RESOLUTION" 2024 Maximize through "MANAGING RISK"

In support of the theme you will be provided two books:

Building

a

declares

cohesive

team

Lencioni.

is

not

Departing

complicated,

from

the

dry,

theoretical writing of many management books, he presents

his

case

organization,

and

communicating recognizable teamwork

is

company,

a

the

his and

or

a

context

doing

ideas. can

small

main

the

in

involved,

organization, story,

in

so

it

team.

are

fictional at

scenarios

applied is

department

sports

a

succeeds

The

be

whether

points

of

a

multinational

within At

are

anywhere

a

larger

the

end

of

summarized,

and

clearly

the

expressed suggestions and exercises are offered to help

bring

about

change.

Concise

and

easy

to

follow, this program is recommended for anyone who is a member of a team that needs improvement.

The Five Dysfunctions of a Team -Patrick Lencioni

Lederach more

explores

why

appropriate

"management."

But

"conflict

than he

transformation"

"conflict

refuses

resolution"

to

be

drawn

is or

into

impractical idealism.

Conflict reach.

Transformation

Its

practice,

says

is

an

idea

Lederach,

with

a

deep

requires

"both

solutions and social change." It asks not simply, "How do we end something not desired?", but "How do we end

something

destructive

and

build

something

desired?" How do we deal with the immediate crisis, as well as the long-term situation? What disciplines make such thinking and practices possible?

Conflict Transformation -John Paul Lederach

6

EXPECTATIONS

The

Professional

complement

Enhancement

Program

exists

educational

success.

Indicators

your

to

enhance of

and

successful

participation and completion of the program include consistent academic achievement,

active

participation

in

the

program,

and

aspirations

for

continuing education beyond Broward College.

ORIENTATION TRAINING SEXUAL HARASSMENT Unwelcome sexual advances, requests for sexual favors, and other verbal or physical conduct of a sexual nature constitutes sexual harassment.

EQUAL OPPORTUNITY Equal Employment Opportunity (EEO) laws prohibit specific types of job discrimination in certain workplaces. The Department of Labor has two agencies which deal with EEO monitoring

and

enforcement:

The

Civil

Rights

Center

and

The

Office

of

Federal

Contract Compliance Programs.

FERPA FERPA (Family Educational Rights and Privacy Act of 1974) is federal legislation in the United States that protects the privacy of students’ Personally Identifiable Information (PII). The act applies to all educational institutions that receive federal funds.

LEADERSHIP TRAINING FLORIDA SOFT SKILLS CERTIFICATE The Ready to Work Courseware is ideal for measuring the competency in foundational skills

that

focus

on

the

core

communication,

reasoning,

and

problem-solving

skills

required for 21st century opportunities, from entry-level to professional.

FLORIDA READY TO WORK PLATINUM CERTIFICATE Essential Soft Skills measures foundational work habits and employability skills that employers commonly define as essential to gain and maintain employment including conveying

professionalism,

communicating

and thinking critically and solving problems.

7

effectively,

teamwork

and

collaboration,

EXPECTATIONS

ASSIGNMENTS WEEKLY REPORTS Weekly reports are the primary forum to communicate and keep us informed of your progress, benefits, concerns, and overall experience in the program. Weekly reports are a vital part of mid-term and final intern evaluations and intern rankings.

EVALUATIONS Your

successful

completion

of

all

requirements

on

or

before

deadlines

is

critical.

Evaluations will be completed by the lead intern for the intern(s) in their team. PEP performance

evaluations

are

based

on

conveying

professionalism;

communicating

effectively; teamwork and collaboration; critical thinking and problem solving.

BIOGRAPHY A Biography provides a snapshot of who you are, your education, background, and the way

you

relate

to

the

industry

you

are

aiming

to

build

a

relationship

with

in

an

engaging way.

RESUME A resume is a summary of your qualifications, skills, and achievements. It conveys your accomplishments and what you can bring to the position and the company.

BUSINESS CARDS Your business card allows you to share your contact with other professionals. This form of networking could lead to new opportunities, such as a job or internship.

EDUCATIONAL PLAN Your

Educational

Plan

outlines

the

classes

required

for

your

major

and

transfer

university. Following the educational plan outlined by your advisor can save you time and money.

PROFESSIONAL HEADSHOTS A professional headshot is a portrait of the person used as a

professional profile

image, wearing a suit or a classic office-wear outfit.

ONE PROFESSIONAL ATTIRE/OUTFIT Professional Attire presents a visual image and sends a message that the employees.

Generally

one

wears

conservative

clothing

to

portray

yourself

in

a

professional

manner.

8

EXPECTATIONS

The

Professional

Enhancement

Program

exists

to

enhance

and

complement your educational success, as well as provides opportunities for strategic leadership. As a lead intern, you assist students with their internship, for

job

work-based

placements.

learning

experience,

Additionally,

you

are

and

corporate

required

to

partnerships

exemplify

the

characteristics and attributes necessary for your interns to model.

In addition to the training and documents required for interns, lead interns also need to complete the following:

TRAINING WEEKLY REPORTS Weekly reports are primary forum to communicate your progress, benefits, concerns, and overall experience in the program as well the progress of your team with the senior lead. Weekly reports are a vital part of mid-term and final evaluations.

EVALUATIONS Your successful completion of all requirements on or before deadlines is critical. Lead interns

are

required

to

objectively

evaluate

each

intern

based

on

the

PEP

competencies and assignment completion. Lead interns are responsible for scheduling evaluations with their interns and completing all evaluations by the deadline. Lead interns will be evaluated the week following intern evaluation dates.

LEAN SIX SIGMA YELLOW BELT Provide Interns a 3-day training program with a management certification. Provide PEP interns with an introduction to fundamental improvement tools and classroom exercises to demonstrate application. Use a 3 day format that allows interns to receive their certificate provided they attend all three days and participate in the exercises

BC SOCIAL VALUES ACADEMY The

Social

Value

Academy

is

masterclass

in

social

value

for

those

working

in

commissioning, procurement, and as providers of goods and services. You will learn from the leading experts in the field and from practical, real-life examples how to use and implement the Social Value Act

9

EXPECTATIONS

The

Professional

Enhancement

Program

exists

to

enhance

and

complement your educational success, as well as provides opportunities for strategic leadership. As a lead intern, you assist students with their internship, for

job

work-based

placements.

learning

experience,

Additionally,

you

are

and

corporate

required

to

partnerships

exemplify

the

characteristics and attributes necessary for your interns to model.

T.E.A.C.H. TIME/TALENTS/ AND TREASURES Determine how much time you can afford to spend together with your protégé.

Determine

what

unique

specialization

or

expertise

that

you

can

offer

to

your

protégé.

Determine what resources that you can offer to your protégé (ex. Special contacts, information concerning scholarships, job or internship reference).

ESTABLISH EXPLANATIONS AND EXPECTATIONS Establish ground-rules Explain ground-rules Establish clear expectations and consequences for not abiding by ground-rules.

ASSESSMENTS/ANSWERS Learn about your protégé’s priorities and objectives.

Provide your protégé answers to basic questions or refer them to the proper source for their questions.

COMMUNICATE/COLLABORATE Create a schedule for meeting and communicating Create opportunities for collaboration

HELPFULNESS/HOPEFULNESS Be a source of “Help” for your protégé Be a source of “Hope” for your protégé

10

ELIGIBILITY PEP

internships

and

opportunities

are

open

to

all

Broward

College

students.

The

program provides a Social & Behavioral Sciences & Human Services perspective for all subject areas.

You must apply for the internship by the end of the third week of each semester. If you already participated in a PEP semester internship, you may re-apply for placement with

the

same

or

a

new

internship

assignment.

To

be

eligible,

you

must

meet

the

following qualifications: • Minimum overall grade point average of 3.50 • Excellent references • Internship application

CREDITS To receive full credit for the internship in Political Science, you must complete the required hours at your internship site, as well as all required assignments.

• For one (1) credit, you must complete five (5) per week or forty-five (45) hours for the grading period.

• for two (2) credits, you must complete ten (10) hours per week or ninety (90) hours for the grading period.

ATTENDANCE All Interns should work with their lead interns and the PEP coordinator to establish a schedule; try to be flexible. As situations change, schedules may need to be adjusted.

The schedule must indicate the days of the week and the hours that you will be at your internship site. Your lead intern and PEP coordinator must also approve the schedule.

Regular attendance and punctuality are critical. You should not miss scheduled days at your internship project site and should always arrive on time. If a scheduled day is missed

due

to

an

excused

absence,

you

must

inform

your

lead

intern

and

your

internship project site in advance and both must determine an appropriate time to make up the missed hours. Failure to do so will affect your status in the program.

In the event of an extended illness or absence, you and your lead intern and internship program

supervisor

may

make

alternative

arrangements.

You

must

notify

your

lead

interns and the internship coordinator of any changes in schedule and/or outlines of proposed project

internship

provider

or

activities. designated

You

are

person

also at

responsible

your

internship

for

ensuring

site

knows

the

internship

where

you

are

during attendance each day at the internship.

*Excused absences:

Student illness, death in the family, observance of religious holiday, and school-

sponsored event with prior approval by internship provider.

11

PERFORMANCE EVALUATION Your

successful

completion

of

all

requirements

on

or

before

deadlines

is

critical.

Requirement deadlines are listed in the Program Calendar at the end of this handbook.

Every seven (7) weeks, the lead interns will conduct an evaluation of your performance and progress as a leader.

PEP performance evaluations are based on the areas below: • Training (S. Harassment and Equal Op) •

Document

Submissions

(bio,

resume,

Ed

plan,

scholarship

plan,

business

card,

PIES plan, and schedule) • Participation and attendance (Weekly and monthly meetings) • Weekly

Reports,

Communication

skills,

Interest

level,

Motivation,

Reliability,

Progress made toward development of projects.

At the end of the internship program, you will be given the opportunity to evaluate your internship,

as

well

as

the

provider.

You

can

find

that

survey

on

page

11

of

this

handbook.

HOW PEP WORKS PEP Interns are assigned to what we call P.I.E.S. which stands for:

PROJECTS o Lean Six Sigma Project o Bougainvillea House (Mental Health) o Elite Foundation (Anti-human Trafficking) o Dept. of Justice (Dialogues on Race)

INTERNSHIPS o Psychology Lab o Oral History Lab o GIS Lab o BMI Lab

EXPERIENCES o Weekly Seminars o Conferences o Lauderdale Lead o Elite Foundation Gala

SERVICE o Anti Human Trafficking Service Project o Special volunteer activities

It is expected the intern works on their PIES to achieve an outcome designed by them and their lead, mentor or any other professional they may work with or under. It is encouraged that interns take initiative to create their own projects and opportunities related to PIES.

12

PROJECTS LEAN SIX SIGMA

Lean

Six

Sigma

operational complete interns Belt.

paves

the

excellence.

the will

The

Yellow

way

for

Interns

Belt

complete Yellow

THE BOUGAINVILLA HOUSE

and

the

Belt

will lead

Green

must

be

completed during the first month of the program.

Intern

projects

must

be

The

Bougainvilla

House

is

a

family

therapy center. They provide behavioral health and substance use programs to help

families.

space

for

goals.

They

healing

PEP

provide

and

Interns

a

safe

achieve

their

would

assist

in

marketing and fundraising projects.

completed by the Lead interns within 1 year

of

completing

the

training

program.

DEPARTMENT OF JUSTICE

ELITE FOUNDATION

Elite is committed to serving the needs

PEP

of

Community

voiceless

victims

in

our

community.

interns

would

work

Relations

with

the

DOJ

of

the

Service

Project

Department of Justice. Interns will work

Stay Gold at high schools, colleges and

with the DOJ Conciliation Specialists on

universities. PEP interns would create a

their

partnership

program

Elite

sponsors

developing

initiatives

with

Project

anti-human

such

Stay

Gold

in

trafficking

education and prevention initiatives.

Dialogue

process

is

an

on

understanding

program.

interactive,

that

communication

Race

opens and to

help

The

facilitated lines

fosters address

of

mutual racial

conflict and decrease racial tensions.

13

INTERNSHIPS PSYCHOLOGY LAB

ORAL HISTORY LAB

Psychology Lab is for those interested in research

will

Psychology planning forums

in

be

Lab.

The

research which

semi-structured

assigned lab

and

to

the

assists

with

engaging

students focus

engage

groups

in in

about

important issues.

Oral

History

is

for

students

who

enjoy

engaging with community members, the research

process

and

conducting

interviews will be assigned to the Oral History

Lab.

History

director

special and

The

Lab plan

interviews,

promote

helps and

the

Oral

coordinate

mini-conferences,

experiential

learning

certificates.

BMI LAB

GIS LAB

Geographic

Information

systems

(GIS)

The Brain Machine Interface Lab allows

Works as a catalyst for creative thought

students

and problem solving skills and facilitate

explore

spatial

current and future applications of BMI.

reasoning.

working assigned solutions

with to to

Students

who

love

technology

will

be

the real

GIS world

Lab

to

find

challenge

s

who the

are

assigned

ethical

to

it

implications

to and

Students will engage in research that relate

to

translating

neuronal

information into computer commands.

thatbenefit their community.

14

EXPERIENCES WEEKLY SEMINARS

PEP

Weekly

opportunities that

focus

along PEP

with

on

seminars

for

current

mentors

weekly

engaging

teamwork

and

in

and

issues

PILLARS CONFERENCE

forums

diversity,

and

leaders

events. in

the

community often lead the discussions.

The

three

PEP

day

event

collaborative experiences their

conference

of

is

the

year.

effort

that

for

leaders

opportunities

to

to

the

final

It

is

a

provides maximize

strengthen

their

sense of global purpose, personal wellbeing and individual resilience.

LAUDERDALE LEAD

ELITE GALA

Elite learn

Foundation from

thriving

Thought

Self-discovery

will

and is

executable

help

Survivors,

Leaders,

Entrepreneurs,

but

Gala

part

you

forward

successful Change-Makers. of

the

deliverables

process, are

the

outcome. Elite strives to promote your self-actualization Warrior within.

15

to

release

your

Lauderdale

Lead

works

business

community

biblical

principles

workplace.

Enjoy

a

to

with

the

explore

how

apply casual

in

the

lunch

with

local business people and take away a few principles to help your professional life

grow.

Learn

from

us

as

we

teach

what it takes to be a great inspirational leader and mentor.

SERVICE

16

"TOGETHER WE SERVE"

MAXIMIZE THROUGH "CONFLICT RESOLUTION" For more information contact: www.browardsbshs.com | ssg@broward.edu | (954) 201-6513

CLICK HERE TO APPLY

Broward College does not discriminate on the basis of race, color, sex, gender, national origin, religion, age, disability, marital status, sexual orientation, genetic information or other legally protected classification in its programs and activities.